Join a forward-thinking local authority as a Building Surveying Manager , where you'll lead a team of Chartered Surveyors and technical officers to deliver high-quality maintenance and capital improvement programmes across the housing stock. Key Responsibilities: Manage and develop a professional surveying team Lead complex housing projects and service improvement initiatives Oversee procurement, contract management, and compliance Drive strategic planning and policy development Ensure health & safety, environmental, and regulatory standards are met What We're Looking For: We're seeking a highly experienced professional with: A Building Services-related BSc or equivalent professional qualification Extensive post-qualification experience Strong knowledge of building legislation, including gas, electrical, and health & safety regulations IOSH Managing Safely certification (minimum) Proven project management and staff supervision experience Familiarity with standard forms of building contracts Excellent communication skills and ability to advise on complex customer issues Experience working with tenants, contractors, agencies, and the public Why Apply? This is a fantastic opportunity to shape housing services, influence strategic decisions, and make a real impact in the community.
Oct 17, 2025
Full time
Join a forward-thinking local authority as a Building Surveying Manager , where you'll lead a team of Chartered Surveyors and technical officers to deliver high-quality maintenance and capital improvement programmes across the housing stock. Key Responsibilities: Manage and develop a professional surveying team Lead complex housing projects and service improvement initiatives Oversee procurement, contract management, and compliance Drive strategic planning and policy development Ensure health & safety, environmental, and regulatory standards are met What We're Looking For: We're seeking a highly experienced professional with: A Building Services-related BSc or equivalent professional qualification Extensive post-qualification experience Strong knowledge of building legislation, including gas, electrical, and health & safety regulations IOSH Managing Safely certification (minimum) Proven project management and staff supervision experience Familiarity with standard forms of building contracts Excellent communication skills and ability to advise on complex customer issues Experience working with tenants, contractors, agencies, and the public Why Apply? This is a fantastic opportunity to shape housing services, influence strategic decisions, and make a real impact in the community.
We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Oct 17, 2025
Contract
We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. Drive performance and maximise income recovery through strong operational management, process improvement and strategic oversight. Provide leadership across face-to-face, telephone and digital customer service channels to ensure a fair, accessible and efficient service. Manage enforcement activity, tribunal processes and debt recovery escalation including civil enforcement, legal proceedings and contractor liaison. Oversee contract performance for outsourced services including NNDR collection, enforcement partners, legal services and print providers. Work closely with the Deputy Director of Finance to support service transformation, financial efficiency, policy development and strategic planning. Lead a large service area including team leaders, specialist officers and revenue officers, ensuring strong performance management and professional development. Ensure compliance with all relevant legislation, policy frameworks, government returns and internal governance standards. Act as a senior escalation point for complex recovery cases, political enquiries, member challenges and high-profile debt matters. Support change and service redesign to deliver a modern, customer-focused revenue and debt function. Key Requirements Significant management experience in Revenues, Debt Recovery or Financial Operations within a high-volume environment. Strong working knowledge of Council Tax, NNDR legislation, enforcement processes and recovery policy. Proven ability to drive collection performance and lead multi-functional teams to deliver measurable outcomes. Track record of managing outsourced contracts and working with external enforcement/legal partners. Confident leader with excellent communication, negotiation and stakeholder management skills. Financially astute with experience in budget management, service improvement and VFM delivery. Able to operate in a complex, politically influenced environment and engage confidently with senior leaders and elected members. Resilient, delivery-focused and highly organised, with strong governance and performance reporting experience. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and revenues professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Service Care Solutions - Housing
Bracknell, Berkshire
Managing Agents Officer West London Full Time Permanent Salary: £39,400 Join one of London's leading Housing Associations as a Managing Agents Officer , working within the Homeowner Services team. This is a fantastic opportunity to take the lead on managing relationships with third-party managing agents, ensuring service quality, compliance, and value for money across a London portfolio. THE ROLE As the Managing Agents Officer , you will oversee and manage contractual relationships with third-party managing agents, ensuring that all services delivered across buildings, schemes, and communal areas are compliant, safe, and meet the high standards expected by Abri customers. Key Responsibilities: Lead and manage relationships with third-party managing agents across the London region Inspect estates and monitor performance against service level agreements (SLAs) Review and scrutinise annual budgets, accounts, and costs to ensure value for money Maintain up-to-date records of all management agreements and compliance documentation Ensure building safety, fire risk, and health and safety standards are met Raise and manage communal repair issues identified during inspections Represent Abri in First-Tier Tribunal applications to challenge costs or poor service levels THE CANDIDATE The ideal candidate will be an experienced housing or estate management professional with proven experience managing external contractors, agents, or property services. You will be confident in reviewing budgets, contracts, and compliance documentation, with strong relationship management skills. Essential Requirements: Previous experience in a similar role within housing, estate, or property management Knowledge of service level agreements and housing association operating frameworks Strong understanding of health and safety, fire, and building safety compliance Excellent written and verbal communication skills with attention to detail Full UK driving licence and willingness to travel across London as required THE CONTRACT Working Hours: 37 hours per week Schedule: 9:00-17:00, Monday-Friday Length of Contract: Permanent Rate: £39,400.00 per year, plus benefits HOW TO APPLY If interested in this role, please apply using the link, or email .uk or call and ask for Beth for further informationIf the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Oct 17, 2025
Full time
Managing Agents Officer West London Full Time Permanent Salary: £39,400 Join one of London's leading Housing Associations as a Managing Agents Officer , working within the Homeowner Services team. This is a fantastic opportunity to take the lead on managing relationships with third-party managing agents, ensuring service quality, compliance, and value for money across a London portfolio. THE ROLE As the Managing Agents Officer , you will oversee and manage contractual relationships with third-party managing agents, ensuring that all services delivered across buildings, schemes, and communal areas are compliant, safe, and meet the high standards expected by Abri customers. Key Responsibilities: Lead and manage relationships with third-party managing agents across the London region Inspect estates and monitor performance against service level agreements (SLAs) Review and scrutinise annual budgets, accounts, and costs to ensure value for money Maintain up-to-date records of all management agreements and compliance documentation Ensure building safety, fire risk, and health and safety standards are met Raise and manage communal repair issues identified during inspections Represent Abri in First-Tier Tribunal applications to challenge costs or poor service levels THE CANDIDATE The ideal candidate will be an experienced housing or estate management professional with proven experience managing external contractors, agents, or property services. You will be confident in reviewing budgets, contracts, and compliance documentation, with strong relationship management skills. Essential Requirements: Previous experience in a similar role within housing, estate, or property management Knowledge of service level agreements and housing association operating frameworks Strong understanding of health and safety, fire, and building safety compliance Excellent written and verbal communication skills with attention to detail Full UK driving licence and willingness to travel across London as required THE CONTRACT Working Hours: 37 hours per week Schedule: 9:00-17:00, Monday-Friday Length of Contract: Permanent Rate: £39,400.00 per year, plus benefits HOW TO APPLY If interested in this role, please apply using the link, or email .uk or call and ask for Beth for further informationIf the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Location: Bury Salary: £36K per Year Contract: Permanent Type: Full Time Reference: VAC-337579l_ Posted: October 13, 2025 We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Manager to join them on a permanent basis, working on a refurbishment schemes across Bury to tenanted Social Housing properties. The company are looking for a candidate who are experienced within Social Housing. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is £36k plus car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
Oct 17, 2025
Full time
Location: Bury Salary: £36K per Year Contract: Permanent Type: Full Time Reference: VAC-337579l_ Posted: October 13, 2025 We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Manager to join them on a permanent basis, working on a refurbishment schemes across Bury to tenanted Social Housing properties. The company are looking for a candidate who are experienced within Social Housing. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is £36k plus car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
Location: St. Helens Salary: £45K per Year Contract: Permanent Type: Full Time Reference: VAC-337579l_ Posted: October 13, 2025 We are working with a well established and growing Social Housing Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well. They have been awarded several new contracts ,as a result, they are seeking a Site Manager to join them on a permanent basis, working on a refurbishment & retrofit scheme in St.Helens to tenanted Social Housing properties. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is £45k plus 4k car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
Oct 17, 2025
Full time
Location: St. Helens Salary: £45K per Year Contract: Permanent Type: Full Time Reference: VAC-337579l_ Posted: October 13, 2025 We are working with a well established and growing Social Housing Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well. They have been awarded several new contracts ,as a result, they are seeking a Site Manager to join them on a permanent basis, working on a refurbishment & retrofit scheme in St.Helens to tenanted Social Housing properties. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is £45k plus 4k car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
Are you an excellent communicator with a talent for building relationships and securing long-term contracts? We're looking for proactive Property Officers to join our client and play a key role in sourcing and procuring properties in line with our values and compliance standards. Required to work in the ares of South London or North London or Taunton & Yeovil This is varied and dynamic role, where you'll manage your own caseload, travel to meet stakeholders in your allocated area, building relationships with prospective & existing clients, sourcing properties for the organisation to procure for long term contracts and carry out essential procurement administration. You'll work closely with internal teams, local authorities, and external partners to ensure all property acquisitions meet both business objectives and legal requirements. Key Responsibilities: Manage a caseload of property sourcing and procurement activities Secure properties and negotiate contracts that align with company values and ethical standards Ensure compliance with relevant legislation and internal procedures Collaborate with internal teams to meet business and contractual targets Maintain accurate records and prepare performance reports Attend meetings and contribute to strategic planning as required About You: Strong interpersonal and communication skills Highly organised with the ability to manage a busy caseload Comfortable with travel as part of your role Familiarity with procurement processes and compliance frameworks Able to work independently and as part of a collaborative team IT literate with good administrative skills What's in it for you? 33 days annual leave (including bank holidays) Life cover (2 x basic salary) Westfield Health membership - cashback on health services and retail discounts Employer pension contributions (4% employer / 4% employee) The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Full UK Driving Licence is essential. DVLA checks will be carried out. Successful applicants will require Counter Terrorism Clearance (CTC). This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Oct 17, 2025
Full time
Are you an excellent communicator with a talent for building relationships and securing long-term contracts? We're looking for proactive Property Officers to join our client and play a key role in sourcing and procuring properties in line with our values and compliance standards. Required to work in the ares of South London or North London or Taunton & Yeovil This is varied and dynamic role, where you'll manage your own caseload, travel to meet stakeholders in your allocated area, building relationships with prospective & existing clients, sourcing properties for the organisation to procure for long term contracts and carry out essential procurement administration. You'll work closely with internal teams, local authorities, and external partners to ensure all property acquisitions meet both business objectives and legal requirements. Key Responsibilities: Manage a caseload of property sourcing and procurement activities Secure properties and negotiate contracts that align with company values and ethical standards Ensure compliance with relevant legislation and internal procedures Collaborate with internal teams to meet business and contractual targets Maintain accurate records and prepare performance reports Attend meetings and contribute to strategic planning as required About You: Strong interpersonal and communication skills Highly organised with the ability to manage a busy caseload Comfortable with travel as part of your role Familiarity with procurement processes and compliance frameworks Able to work independently and as part of a collaborative team IT literate with good administrative skills What's in it for you? 33 days annual leave (including bank holidays) Life cover (2 x basic salary) Westfield Health membership - cashback on health services and retail discounts Employer pension contributions (4% employer / 4% employee) The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Full UK Driving Licence is essential. DVLA checks will be carried out. Successful applicants will require Counter Terrorism Clearance (CTC). This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Compliance Manager 47,000 West Yorkshire Permanent 37 hours pw Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Compliance Manager on a permanent basis. The purpose of the role will be to act as the lead for landlord compliance and customer safety across their housing stock, including compliance related to; electrical safety, gas safety, asbestos management, lifts, water hygiene and damp and mould. Hybrid working is available, with two days a week in their West Yorkshire office Responsibilities of the Compliance Manager: Managing statutory and non-statutory compliance for their housing stock surrounding gas, water hygiene, electric, lifts, asbestos and damp and mould Procuring, tendering and managing internal and external contracts Ensuring contract and compliance agreements are fulfilled Accurately capturing and recording all compliance data Working with the Head of Service to develop systems, processes and reporting to support improvements to compliance data Overseeing the planning, delivery and procurement of maintenance contracts Managing a team of x 3 Officers and x1 Administrator Requirements of the Compliance Manager: Previous experience managing statutory and non-statutory in social housing or a related environment Strong leadership and stakeholder management experience Willingness to undergo a basic DBS check Benefits of the Compliance Manager: 26 days annual leave + bank holidays (rising to 31) with opportunity to buy and sell back Cycle to work scheme Health Cash Plan Hybrid working Flexible working policy Option of a nine day fortnight or compressed hours Group pension matched up to 9% To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with
Oct 16, 2025
Full time
Compliance Manager 47,000 West Yorkshire Permanent 37 hours pw Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Compliance Manager on a permanent basis. The purpose of the role will be to act as the lead for landlord compliance and customer safety across their housing stock, including compliance related to; electrical safety, gas safety, asbestos management, lifts, water hygiene and damp and mould. Hybrid working is available, with two days a week in their West Yorkshire office Responsibilities of the Compliance Manager: Managing statutory and non-statutory compliance for their housing stock surrounding gas, water hygiene, electric, lifts, asbestos and damp and mould Procuring, tendering and managing internal and external contracts Ensuring contract and compliance agreements are fulfilled Accurately capturing and recording all compliance data Working with the Head of Service to develop systems, processes and reporting to support improvements to compliance data Overseeing the planning, delivery and procurement of maintenance contracts Managing a team of x 3 Officers and x1 Administrator Requirements of the Compliance Manager: Previous experience managing statutory and non-statutory in social housing or a related environment Strong leadership and stakeholder management experience Willingness to undergo a basic DBS check Benefits of the Compliance Manager: 26 days annual leave + bank holidays (rising to 31) with opportunity to buy and sell back Cycle to work scheme Health Cash Plan Hybrid working Flexible working policy Option of a nine day fortnight or compressed hours Group pension matched up to 9% To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with
Complaint Investigator Location: Training in Pitsea, SS13 for 1 week. After this can be based in either Pitsea. Ealing or Westminster Bridge depending on your location. Hybrid working Job Type: 2x Temp contracts available - 1 month rolling contract Hourly rate: London- PAYE 17.85 / Umbrella 22.59 per hour We are seeking a dedicated Complaint Investigator to join a Contact Centre & Complaints department. This role is essential for investigating and resolving complaints raised by residents, ensuring compliance with the 2024 Housing Ombudsman Complaint Handling Code. The successful candidate will play a crucial role in maintaining strong relationships with residents and promoting a positive complaint-handling culture. Day-to-day of the role: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Collaborate closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure all complaint-handling activities comply with the Housing Ombudsman Complaint Handling Code and other regulatory requirements. Document all complaint-related interactions in the CRM system, maintaining transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to help drive service improvement and reduce complaint volumes. Required Skills & Qualifications: Proven experience in a similar role within a contact centre or customer service environment. Preferred experience in social housing or a similar public sector service environment. In-depth knowledge of the Housing Ombudsman Complaint Handling Code. Excellent communication skills, both verbal and written, across telephone and digital platforms. Strong organisational and time management skills, with the ability to meet SLAs. Proficiency in CRM systems, contact centre software (Genesys), and digital communication tools. Demonstrable experience working in a complaint setting. Customer-focused, adaptable, flexible, and resilient, especially when managing escalated or complex issues. To apply for the Complaint Investigator position, please submit your CV detailing your relevant experience.
Oct 16, 2025
Seasonal
Complaint Investigator Location: Training in Pitsea, SS13 for 1 week. After this can be based in either Pitsea. Ealing or Westminster Bridge depending on your location. Hybrid working Job Type: 2x Temp contracts available - 1 month rolling contract Hourly rate: London- PAYE 17.85 / Umbrella 22.59 per hour We are seeking a dedicated Complaint Investigator to join a Contact Centre & Complaints department. This role is essential for investigating and resolving complaints raised by residents, ensuring compliance with the 2024 Housing Ombudsman Complaint Handling Code. The successful candidate will play a crucial role in maintaining strong relationships with residents and promoting a positive complaint-handling culture. Day-to-day of the role: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Collaborate closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure all complaint-handling activities comply with the Housing Ombudsman Complaint Handling Code and other regulatory requirements. Document all complaint-related interactions in the CRM system, maintaining transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to help drive service improvement and reduce complaint volumes. Required Skills & Qualifications: Proven experience in a similar role within a contact centre or customer service environment. Preferred experience in social housing or a similar public sector service environment. In-depth knowledge of the Housing Ombudsman Complaint Handling Code. Excellent communication skills, both verbal and written, across telephone and digital platforms. Strong organisational and time management skills, with the ability to meet SLAs. Proficiency in CRM systems, contact centre software (Genesys), and digital communication tools. Demonstrable experience working in a complaint setting. Customer-focused, adaptable, flexible, and resilient, especially when managing escalated or complex issues. To apply for the Complaint Investigator position, please submit your CV detailing your relevant experience.
Contracts Administration Officer Guildford area (hybrid/office-based) Temporary (with potential for extension) Pay: £18 per hour Are you a highly organised and detail-driven administrator who enjoys keeping things running smoothly behind the scenes? We re looking for a Contracts Administration Officer to join a busy Housing Property Services team, supporting the effective management of property-related contracts and service agreements. In this role, you ll play a vital part in ensuring that maintenance and compliance works are delivered efficiently and to a high standard. From maintaining accurate contract records to coordinating payments and tracking contractor performance, your work will help keep essential housing services running safely and effectively. What you ll be doing: Maintaining and updating records of contracts, service agreements, and work instructions. Supporting procurement activities and ensuring documentation is accurate and compliant. Tracking contractor performance and progress against agreed targets. Processing applications for payment, purchase orders, and invoices promptly. Liaising with internal teams, suppliers, and contractors to ensure smooth communication and workflow. Assisting with reports, audits, and performance reviews. Supporting continuous improvements to contract management systems and administrative processes. What we re looking for: Strong organisational skills and great attention to detail. Experience working in a property, housing, or contract administration environment. Confidence using IT systems (Excel, Word, and contract management databases). Excellent communication skills and a proactive approach to problem-solving. Ability to manage competing priorities and deadlines in a fast-paced environment. This is an excellent opportunity to join a professional and supportive team where your work will have a real impact on service quality and customer satisfaction. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Oct 16, 2025
Seasonal
Contracts Administration Officer Guildford area (hybrid/office-based) Temporary (with potential for extension) Pay: £18 per hour Are you a highly organised and detail-driven administrator who enjoys keeping things running smoothly behind the scenes? We re looking for a Contracts Administration Officer to join a busy Housing Property Services team, supporting the effective management of property-related contracts and service agreements. In this role, you ll play a vital part in ensuring that maintenance and compliance works are delivered efficiently and to a high standard. From maintaining accurate contract records to coordinating payments and tracking contractor performance, your work will help keep essential housing services running safely and effectively. What you ll be doing: Maintaining and updating records of contracts, service agreements, and work instructions. Supporting procurement activities and ensuring documentation is accurate and compliant. Tracking contractor performance and progress against agreed targets. Processing applications for payment, purchase orders, and invoices promptly. Liaising with internal teams, suppliers, and contractors to ensure smooth communication and workflow. Assisting with reports, audits, and performance reviews. Supporting continuous improvements to contract management systems and administrative processes. What we re looking for: Strong organisational skills and great attention to detail. Experience working in a property, housing, or contract administration environment. Confidence using IT systems (Excel, Word, and contract management databases). Excellent communication skills and a proactive approach to problem-solving. Ability to manage competing priorities and deadlines in a fast-paced environment. This is an excellent opportunity to join a professional and supportive team where your work will have a real impact on service quality and customer satisfaction. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Location: Sandown, Isle of Wight Contract Type: Temp to Perm Summary We are seeking an experienced General Foreman to strengthen our operations team based in Sandown, Isle of Wight. The successful candidate will work closely with the Project Manager and Contracts Manager to deliver civil engineering schemes efficiently and safely. This role involves managing and coordinating site activities in line with the programme, ensuring quality standards are met, and that only trained and experienced operatives are engaged on site. The General Foreman will undertake monthly Safety, Health, and Environmental (SHE) reviews with suppliers and specialists, deliver site inductions and toolbox talks, and maintain records of these briefings. They will assist the Project Manager in planning works, advising on specialist strengths and concerns, and reviewing daily outputs and programme progress. A thorough understanding of specialist contract conditions and resource monitoring is essential to support successful project delivery. Key Responsibilities Manage and coordinate site activities to meet programme requirements Review daily outputs and report progress to the Project Manager Ensure delivery of a quality product and compliance with health, safety, and environmental standards Engage only adequately trained and experienced operatives on site Conduct monthly SHE reviews with suppliers and specialists Deliver site inductions and regular toolbox talks, maintaining accurate records Assist in planning and advising on best work approaches and specialist input Monitor resources and outputs against the programme Maintain full awareness of specialist contract conditions and attendances Skills Recognised civil engineering experience in relevant field Strong understanding of engineering principles Extensive technical knowledge of construction techniques and best practices Health & Safety and Environmental management training (e.g., IOSH) Ability to manage and coordinate site teams effectively Competent in planning and programme review Strong communication and leadership skills Experience in delivering site inductions and toolbox talks Ability to conduct SHE reviews and maintain compliance Resource monitoring and reporting skills Certifications & Standards IOSH or equivalent Health & Safety training (essential) HNC/HND in Civil Engineering (desirable) Traffic Management Lantra 12a/b qualification (desirable) Traffic Safety Control Officer (TSCO) qualification (desirable) Vocational training with project supervision experience (desirable) Please send CVs to (url removed)
Oct 15, 2025
Contract
Location: Sandown, Isle of Wight Contract Type: Temp to Perm Summary We are seeking an experienced General Foreman to strengthen our operations team based in Sandown, Isle of Wight. The successful candidate will work closely with the Project Manager and Contracts Manager to deliver civil engineering schemes efficiently and safely. This role involves managing and coordinating site activities in line with the programme, ensuring quality standards are met, and that only trained and experienced operatives are engaged on site. The General Foreman will undertake monthly Safety, Health, and Environmental (SHE) reviews with suppliers and specialists, deliver site inductions and toolbox talks, and maintain records of these briefings. They will assist the Project Manager in planning works, advising on specialist strengths and concerns, and reviewing daily outputs and programme progress. A thorough understanding of specialist contract conditions and resource monitoring is essential to support successful project delivery. Key Responsibilities Manage and coordinate site activities to meet programme requirements Review daily outputs and report progress to the Project Manager Ensure delivery of a quality product and compliance with health, safety, and environmental standards Engage only adequately trained and experienced operatives on site Conduct monthly SHE reviews with suppliers and specialists Deliver site inductions and regular toolbox talks, maintaining accurate records Assist in planning and advising on best work approaches and specialist input Monitor resources and outputs against the programme Maintain full awareness of specialist contract conditions and attendances Skills Recognised civil engineering experience in relevant field Strong understanding of engineering principles Extensive technical knowledge of construction techniques and best practices Health & Safety and Environmental management training (e.g., IOSH) Ability to manage and coordinate site teams effectively Competent in planning and programme review Strong communication and leadership skills Experience in delivering site inductions and toolbox talks Ability to conduct SHE reviews and maintain compliance Resource monitoring and reporting skills Certifications & Standards IOSH or equivalent Health & Safety training (essential) HNC/HND in Civil Engineering (desirable) Traffic Management Lantra 12a/b qualification (desirable) Traffic Safety Control Officer (TSCO) qualification (desirable) Vocational training with project supervision experience (desirable) Please send CVs to (url removed)
Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.
Oct 15, 2025
Full time
Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.
Sustainable Building Services
Skelmersdale, Lancashire
Tenant Liaison Officer Location : Skelmersdale, WN8 9TW Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Oct 15, 2025
Full time
Tenant Liaison Officer Location : Skelmersdale, WN8 9TW Salary : £27,000 with a car allowance of £3,000 pa. Contract : Full time, permanent. Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Completing resident profiling and working with the site management team to implement effective working practices. Agreeing access arrangements with the resident and book appointments to enable the work to their home. Ensuring relevant communication packs are set up for new contracts. Involvement in Social Value Returns, identifying, organising and participating in community based events. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Great Places Housing Association
Northenden, Manchester
Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Oct 15, 2025
Full time
Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Mansfield District Council
Mansfield Woodhouse, Nottinghamshire
Mansfield District Council have a great opportunitiy for a Facilities Manager to join the team based in Mansfield . You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of £39,862 - £44,075 per annum. Mansfield District Council Property Services are looking to recruit a Facilities Manager to work as part of the team reporting directly to the Corporate Asset Manager Overall job purpose: To provide a comprehensive facilities management service of the corporate and commercial buildings owned by the Council. This will include procuring and supervising repair and replacement contracts; the procurement of maintenance contracts; procurement of consultants and the provision of general technical support. The postholder will ensure full compliance with all legislation, statutory and regulatory requirements, quality standards and best practice relating to its land and building assets. This will include providing support to relevant service managers and provide advice to building managers on corporate Health and Safety issues related to facilities and buildings and on corporate contracts and statutory requirements. To be the responsible person for the technical and operational response to risks To oversee the surveying and checking of the interior and exterior facilities including air, water, fire, electrical and mechanical circuits, plant and equipment for the Council s operational, commercial and industrial buildings and their surrounding area for assessing and recording their condition and any defects and Health and Safety issues including the updating of the corporate database. Closing date: 23 October 2025 Interviews: 3 November 2025 Why not click apply today? Don t miss out on this opportunity to develop your career as our Facilities Manager! Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Oct 14, 2025
Full time
Mansfield District Council have a great opportunitiy for a Facilities Manager to join the team based in Mansfield . You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of £39,862 - £44,075 per annum. Mansfield District Council Property Services are looking to recruit a Facilities Manager to work as part of the team reporting directly to the Corporate Asset Manager Overall job purpose: To provide a comprehensive facilities management service of the corporate and commercial buildings owned by the Council. This will include procuring and supervising repair and replacement contracts; the procurement of maintenance contracts; procurement of consultants and the provision of general technical support. The postholder will ensure full compliance with all legislation, statutory and regulatory requirements, quality standards and best practice relating to its land and building assets. This will include providing support to relevant service managers and provide advice to building managers on corporate Health and Safety issues related to facilities and buildings and on corporate contracts and statutory requirements. To be the responsible person for the technical and operational response to risks To oversee the surveying and checking of the interior and exterior facilities including air, water, fire, electrical and mechanical circuits, plant and equipment for the Council s operational, commercial and industrial buildings and their surrounding area for assessing and recording their condition and any defects and Health and Safety issues including the updating of the corporate database. Closing date: 23 October 2025 Interviews: 3 November 2025 Why not click apply today? Don t miss out on this opportunity to develop your career as our Facilities Manager! Mansfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.
Fire Safety Project Manager Bedford, Bedfordshire £51,000 per annum (Plus £2,000 car allowance) Permanent Full time (37 hours per week) About the Role Are you passionate about fire safety and making a real difference in communities? bpha is seeking a dedicated Fire Safety Project Manager to lead fire safety projects and ensure our buildings meet all statutory fire safety obligations. You ll work closely with our Building Safety Manager and Fire Safety Officers, engaging with stakeholders to raise fire safety awareness and drive continuous improvements for our customers, buildings, and communities. Key Responsibilities Plan and deliver fire safety projects, ensuring contractor performance meets defined targets. Oversee projects to meet cost, time, and quality expectations, with regular site inspections and contractual management. Support budget approval processes by preparing scopes of work and estimates. Ensure all works comply with statutory obligations, including CDM Regulations 2015. Chair contractor progress meetings and maintain clear documentation. Audit fire risk assessments and reviews in line with bpha policy. Advise on fire safety measures for new developments and existing stock. Liaise with contractors and regulators to ensure compliance and high standards. Promote fire safety among residents and deliver training to employees. Manage complaints and drive service improvements. Maintain accurate asset data and oversee its integration into management systems. Person Requirements Essential Skills & Attributes: Excellent customer care and commitment to equality and diversity. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. High attention to detail, investigative and problem-solving skills. Experience managing and delivering fire safety projects, including budget management. Knowledge & Experience: Extensive experience in fire safety enforcement or fire risk assessment, including audits in housing properties. Comprehensive understanding of fire safety legislation, codes of practice, and guidance for housing. Experience managing contracts related to fire safety and knowledge of landlord compliance (e.g., asbestos, electrical, gas, lifts, water hygiene). Understanding of construction health and safety legislation (including CDM 2015). Qualifications: Fire risk assessment qualification to at least NVQ Level 4 or equivalent. Degree/diploma in Construction or Building Services, or demonstrable experience. Completion of relevant fire safety courses (Fire Safety Foundation Theory/Practical, Fire Safety Legislation & Risk Assessment Auditing). Please note that bpha reserves the right to close the vacancy prior to the advertised end date upon identification of a suitable candidate. So early applications are encouraged.
Oct 13, 2025
Full time
Fire Safety Project Manager Bedford, Bedfordshire £51,000 per annum (Plus £2,000 car allowance) Permanent Full time (37 hours per week) About the Role Are you passionate about fire safety and making a real difference in communities? bpha is seeking a dedicated Fire Safety Project Manager to lead fire safety projects and ensure our buildings meet all statutory fire safety obligations. You ll work closely with our Building Safety Manager and Fire Safety Officers, engaging with stakeholders to raise fire safety awareness and drive continuous improvements for our customers, buildings, and communities. Key Responsibilities Plan and deliver fire safety projects, ensuring contractor performance meets defined targets. Oversee projects to meet cost, time, and quality expectations, with regular site inspections and contractual management. Support budget approval processes by preparing scopes of work and estimates. Ensure all works comply with statutory obligations, including CDM Regulations 2015. Chair contractor progress meetings and maintain clear documentation. Audit fire risk assessments and reviews in line with bpha policy. Advise on fire safety measures for new developments and existing stock. Liaise with contractors and regulators to ensure compliance and high standards. Promote fire safety among residents and deliver training to employees. Manage complaints and drive service improvements. Maintain accurate asset data and oversee its integration into management systems. Person Requirements Essential Skills & Attributes: Excellent customer care and commitment to equality and diversity. Strong communication skills, both written and verbal. Ability to work independently and as part of a team. High attention to detail, investigative and problem-solving skills. Experience managing and delivering fire safety projects, including budget management. Knowledge & Experience: Extensive experience in fire safety enforcement or fire risk assessment, including audits in housing properties. Comprehensive understanding of fire safety legislation, codes of practice, and guidance for housing. Experience managing contracts related to fire safety and knowledge of landlord compliance (e.g., asbestos, electrical, gas, lifts, water hygiene). Understanding of construction health and safety legislation (including CDM 2015). Qualifications: Fire risk assessment qualification to at least NVQ Level 4 or equivalent. Degree/diploma in Construction or Building Services, or demonstrable experience. Completion of relevant fire safety courses (Fire Safety Foundation Theory/Practical, Fire Safety Legislation & Risk Assessment Auditing). Please note that bpha reserves the right to close the vacancy prior to the advertised end date upon identification of a suitable candidate. So early applications are encouraged.
Contract Manager Property Services FRA, M&E & Gas Up to £60,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Oct 10, 2025
Full time
Contract Manager Property Services FRA, M&E & Gas Up to £60,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
We are delighted to be supporting a highly regarded and well-established charity in their search for an experienced Facilities Manager to take ownership of the day-to-day management, maintenance and strategic development of their buildings and estates near Basingstoke. The Role As Facilities Manager, you ll play a key role in ensuring that the organisation s premises remain safe, compliant, and fit for purpose to support the charity s vital work. You will oversee all aspects of facilities management including building maintenance, health and safety, supplier management, security, and sustainability initiatives. Key Responsibilities Lead the maintenance and operation of multiple buildings and associated facilities. Manage service contracts and supplier relationships to ensure cost-effective, high-quality outcomes. Oversee statutory compliance including fire safety, risk assessments, and health & safety procedures. Manage budgets and contribute to strategic planning for future estates development. Support capital projects, refurbishments and energy efficiency improvements. Line manage facilities and maintenance staff, fostering a culture of safety and service excellence. About You Proven experience as a Facilities Manager or Senior Facilities Officer, ideally within a multi-site environment. Strong knowledge of property maintenance, building compliance and health & safety legislation. Excellent organisational, communication and leadership skills. Ability to manage budgets and deliver projects within agreed timescales. A proactive, hands-on approach with a genuine interest in supporting the work of a charitable organisation. What s on Offer The opportunity to join a respected charity making a real difference in the community. A supportive, inclusive working environment. Competitive salary and benefits package. Scope for professional growth and development. If you are a skilled Facilities Manager looking for a role where your expertise will truly make a difference, we d love to hear from you.
Oct 10, 2025
Full time
We are delighted to be supporting a highly regarded and well-established charity in their search for an experienced Facilities Manager to take ownership of the day-to-day management, maintenance and strategic development of their buildings and estates near Basingstoke. The Role As Facilities Manager, you ll play a key role in ensuring that the organisation s premises remain safe, compliant, and fit for purpose to support the charity s vital work. You will oversee all aspects of facilities management including building maintenance, health and safety, supplier management, security, and sustainability initiatives. Key Responsibilities Lead the maintenance and operation of multiple buildings and associated facilities. Manage service contracts and supplier relationships to ensure cost-effective, high-quality outcomes. Oversee statutory compliance including fire safety, risk assessments, and health & safety procedures. Manage budgets and contribute to strategic planning for future estates development. Support capital projects, refurbishments and energy efficiency improvements. Line manage facilities and maintenance staff, fostering a culture of safety and service excellence. About You Proven experience as a Facilities Manager or Senior Facilities Officer, ideally within a multi-site environment. Strong knowledge of property maintenance, building compliance and health & safety legislation. Excellent organisational, communication and leadership skills. Ability to manage budgets and deliver projects within agreed timescales. A proactive, hands-on approach with a genuine interest in supporting the work of a charitable organisation. What s on Offer The opportunity to join a respected charity making a real difference in the community. A supportive, inclusive working environment. Competitive salary and benefits package. Scope for professional growth and development. If you are a skilled Facilities Manager looking for a role where your expertise will truly make a difference, we d love to hear from you.
Opus People Solutions Ltd
Astwood Bank, Worcestershire
Technical Support Officer Hourly rate: 14.84 Location: Crossgate House Redditch B98 7SN- office based only Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities: The role will include taking calls, arranging appointments, updating our property management system, updating compliance and asset spreadsheets, issuing and monitoring programmes of works, booking supervisor inspections, chasing no access, chasing compliance due dates and certification, raising jobs, closing jobs and covering phones for gas servicing during team annual leave. The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!
Oct 03, 2025
Seasonal
Technical Support Officer Hourly rate: 14.84 Location: Crossgate House Redditch B98 7SN- office based only Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities: The role will include taking calls, arranging appointments, updating our property management system, updating compliance and asset spreadsheets, issuing and monitoring programmes of works, booking supervisor inspections, chasing no access, chasing compliance due dates and certification, raising jobs, closing jobs and covering phones for gas servicing during team annual leave. The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!
The Project Surveyor is responsible for delivering planned maintenance and stock investment programmes across Midlands properties, including kitchens, bathrooms, windows, roofs, and other major works. The role involves end-to-end project management, contractor oversight, quality assurance, and customer satisfaction, while promoting values and continuous improvement. Client Details The client is a housing organisation focused on maintaining and improving residential properties through planned investment and refurbishment programmes. They prioritise operational excellence, customer satisfaction, and continuous improvement, underpinned by strong values and collaborative working. Description Deliver planned maintenance and stock investment programmes (e.g., kitchens, bathrooms, windows, roofs, decorations). Manage projects using asset management software and mobile technology. Certify contractor valuations and manage interim and final accounts. Conduct quality inspections at various project stages. Collaborate with Resident Liaison Officers to ensure customer satisfaction. Prepare schedules of work, variations, and contract documentation. Provide technical and contractual advice, including contract administration. Ensure health and safety compliance and participate in out-of-hours rota. Maintain strong relationships with contractors, consultants, and stakeholders. Promote value for money, service efficiency, and team performance. Support continuous improvement and challenge existing practices. Role-model leadership behaviours and coach colleagues. Comply with internal policies, procedures, and data protection standards. Demonstrate professionalism and alignment with organisational values. Profile Holds a professional qualification in a relevant technical discipline or has substantial experience. Strong knowledge of domestic property maintenance and quality control systems. Proficient in mobile working technology and Microsoft Office applications. Minimum two years' experience delivering major works in housing (social or private). Skilled in managing long-term supplier contracts and full project lifecycle. Proven ability to achieve high customer satisfaction and manage valuations/accounts. Strong communication, planning, and organisational skills. Customer-focused with excellent relationship-building abilities. Confident enforcing compliance and working under pressure. Holds a full driving licence and access to a vehicle for business use. Demonstrates integrity, resilience, and a proactive, solution-oriented mindset. Open to feedback, embraces change, and supports continuous improvement. Comfortable working flexibly, including outside core hours when needed. Aligns with organisational values and promotes a positive, professional culture. Job Offer Ability to claim mileage from home Annual flu vaccinations via Boots Pharmacy or visiting nurse. Health cash plan with optional upgrades and family cover. Car leasing scheme. Employee assistance programme offering 24/7 confidential counselling. Flexible working hours, compressed weeks, hybrid working, and up to 26 days annual leave. Buying and selling annual leave (up to one working week, discretionary). Interest-free loan up to 5,000 (post-probation, discretionary). Enhanced maternity, paternity, and adoption pay above statutory levels. Support with childcare costs via government schemes. Life assurance (3x salary if in pension scheme; 1x if not). Working from home allowance of 15 per month.
Oct 02, 2025
Full time
The Project Surveyor is responsible for delivering planned maintenance and stock investment programmes across Midlands properties, including kitchens, bathrooms, windows, roofs, and other major works. The role involves end-to-end project management, contractor oversight, quality assurance, and customer satisfaction, while promoting values and continuous improvement. Client Details The client is a housing organisation focused on maintaining and improving residential properties through planned investment and refurbishment programmes. They prioritise operational excellence, customer satisfaction, and continuous improvement, underpinned by strong values and collaborative working. Description Deliver planned maintenance and stock investment programmes (e.g., kitchens, bathrooms, windows, roofs, decorations). Manage projects using asset management software and mobile technology. Certify contractor valuations and manage interim and final accounts. Conduct quality inspections at various project stages. Collaborate with Resident Liaison Officers to ensure customer satisfaction. Prepare schedules of work, variations, and contract documentation. Provide technical and contractual advice, including contract administration. Ensure health and safety compliance and participate in out-of-hours rota. Maintain strong relationships with contractors, consultants, and stakeholders. Promote value for money, service efficiency, and team performance. Support continuous improvement and challenge existing practices. Role-model leadership behaviours and coach colleagues. Comply with internal policies, procedures, and data protection standards. Demonstrate professionalism and alignment with organisational values. Profile Holds a professional qualification in a relevant technical discipline or has substantial experience. Strong knowledge of domestic property maintenance and quality control systems. Proficient in mobile working technology and Microsoft Office applications. Minimum two years' experience delivering major works in housing (social or private). Skilled in managing long-term supplier contracts and full project lifecycle. Proven ability to achieve high customer satisfaction and manage valuations/accounts. Strong communication, planning, and organisational skills. Customer-focused with excellent relationship-building abilities. Confident enforcing compliance and working under pressure. Holds a full driving licence and access to a vehicle for business use. Demonstrates integrity, resilience, and a proactive, solution-oriented mindset. Open to feedback, embraces change, and supports continuous improvement. Comfortable working flexibly, including outside core hours when needed. Aligns with organisational values and promotes a positive, professional culture. Job Offer Ability to claim mileage from home Annual flu vaccinations via Boots Pharmacy or visiting nurse. Health cash plan with optional upgrades and family cover. Car leasing scheme. Employee assistance programme offering 24/7 confidential counselling. Flexible working hours, compressed weeks, hybrid working, and up to 26 days annual leave. Buying and selling annual leave (up to one working week, discretionary). Interest-free loan up to 5,000 (post-probation, discretionary). Enhanced maternity, paternity, and adoption pay above statutory levels. Support with childcare costs via government schemes. Life assurance (3x salary if in pension scheme; 1x if not). Working from home allowance of 15 per month.
MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.
Oct 01, 2025
Seasonal
MMP Consultancy are looking to recruit a Supported Housing Officer on a temporary basis to join a Housing Association in South East London. Key Responsibilities: Deliver a high quality, effective tenancy/lease management including the provision of specialist information and the highest level of customer care, developing effective, professional relationships with our customers and stakeholders, ensuring customer feedback and partnership working is used to improve services. Manage partnerships and work with key stakeholders Deal with contract queries for managing agents. Ensure organisational compliance is met within our Supported Housing adhering to 100% compliance. Overseeing and monitoring overdue invoices, and agency income collection. Improving resident engagement, by ensuring regular customer meetings and activities take place and where necessary steering groups are established. Cover for team members including the Team Leader when necessary. Review service charge bills to ensure the charges are correct and reflect service delivery and addressing any queries arising from the charge. Carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards. Respond to breaches of tenancy agreements, including misuse of property. Process mutual exchanges, successions, and all other types of assignments. Work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, and/ or MARAC recommendations. Work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required. Work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner. Work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried. Progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.
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