34 jobs found

HOST Casework Officer Tower Hamlets Contract £23.16 per hour PAYE of £30.23 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced HOST Casework Officer Job Summary: The Housing Hospital Discharge Coordinator is responsible for delivering high-quality housing options, advice, and assistance to patients in hospital settings. The role ensures safe and timely hospital discharge into suitable accommodation for Tower Hamlets residents, reducing delays and supporting health and social care outcomes. Key responsibilities include: Working closely with hospital teams to facilitate discharge planning. Applying detailed knowledge of homelessness legislation, including the Homelessness Reduction Act 2018. Coordinating referrals to boroughs of residence and liaising with hospitals such as Royal London, Newham, Mile End, and others. Supporting patients who require housing or social care upon discharge. Reducing demand on hospitals and social care through effective housing solutions. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Main Duties and Responsibilities: Provide housing advice and options tailored to patient needs. Collaborate with multi-disciplinary teams across hospitals and housing services. Ensure compliance with statutory duties and council policies, including Customer Care, Equal Opportunities, Data Protection, and Health and Safety. Maintain accurate records and case management systems. Work proactively to prevent homelessness and secure sustainable housing solutions. Essential Skills and Knowledge: In-depth understanding of homelessness legislation and housing sector. Ability to work in a fast-paced environment with competing priorities. Strong partnership working skills with internal and external stakeholders. Excellent communication and problem-solving abilities. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

A Housing Association is currently looking for an officed based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £22.27 PAYE umbrella rate £29.45 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice and able to start circa the 17th of November

Anti Social Behaviour Housing Officer - Part Time (29 hours) Recruiting on behalf of a local authority housing service We are seeking a proactive and compassionate Anti Social Behaviour Housing Officer to help sustain tenancies, support vulnerable residents, and promote safer communities. This role focuses on managing cases involving anti-social behaviour (ASB), community safety and safeguarding concerns across designated housing estates. Key Responsibilities Investigate ASB reports, neighbourhood disputes and safeguarding concerns, taking appropriate action -including preparing legal cases and attending court. Manage a varied caseload with a customer-focused, empathetic approach aimed at sustaining tenancies. Build strong relationships with partner agencies, including police, housing teams and community groups. Interview victims, witnesses and alleged perpetrators, ensuring timely responses and accurate case recording. Attend case conferences, multi-agency meetings and community events. Support tenants experiencing community safety or welfare issues, signposting to appropriate services. Identify estate improvements to reduce ASB and enhance the local environment. Assist income recovery teams and identify recharge costs where applicable. Report safeguarding or protection concerns and identify abandoned or misused properties. Skills & Experience Strong knowledge of housing and ASB legislation, tenancy management and best practice. Experience managing ASB cases within a housing or community safety setting. Excellent communication, negotiation and partnership-building skills. Confident in preparing documentation for legal action and representing cases (experience desirable). Highly organised, able to work independently and meet tight deadlines. Empathetic, resilient and confident when handling sensitive or challenging situations. Strong IT skills across core applications. Requirements GCSE English & Maths (or equivalent) required Housing qualification desirable. Full UK driving licence and access to a vehicle for business use. Ability to work flexibly. Hours 29 hours per week, alternating pattern: Week 1: Mon-Thu, 09:00-16:15 Week 2: Tue-Fri, 09:00-16:15 This is a temporary position for 3-6 months. If you're committed to supporting residents, improving communities and resolving tenancy challenges with a fair and human approach, we'd love to hear from you. Please note this role is subject to a DBS check. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Your new company I am working with a leading residential property development organisation that is well known for high-quality new-build homes across the UK. This company aims to deliver over 15,000 new homes each year and is committed to providing the highest standard of design and construction. Your new role Provide support and assistance to senior management and subordinates on SHE issues. Have an accurate understanding of the Group SHE policy and Management System. Attend pre-commencement meetings as requested to proactively contribute to the initial decisions made by the Contract Team. Provide assistance to the Division's Technical Department in the evaluation of pre-commencement risks and appropriate discharge of the requirements of the Construction Design & Management Regulations. Review in conjunction with the Contracts Manager, the content and detail of the Construction Phase Safety, Health & Environment Plan, Traffic Management Plan and Fire Plan. Carry out regular monitoring visits to developments and provide advice and guidance on the application of standards. Compile electronic reports on standards observed and evaluate overall management based on a bespoke rating system. Ensure suitable support and advice is provided to all site management and regional staff and ensure that reports of incidents, accidents and ill health are appropriately investigated. Ensure serious breaches of policy, procedures and legislation are brought immediately to the attention of the Contracts Manager/Construction Director, and ensure action is taken regarding issues raised by liaising with Enforcement Officers. What you'll need to succeed For this role, you will need, at a minimum, either NEBOSH Construction certificate or NEBOSH General certificate and be working towards NVQ Diploma level 5 in Occupational Health and Safety Practice. You will also need to be an Associate/Technical member of the Institute of Occupational Safety & Health (AIOSH/Tech IOSH). You must possess a knowledge of the construction industry and the application of SHE standards and procedures, also knowledge of the application of environmental standards in construction. What you'll get in return Competitive Salary Competitive Bonus Scheme Private Medical Cover - Single Cover Company Car or Cash Allowance Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

This period closes on Thursday October at 12:00. Job Title: Temporary Accommodation Officer Grade: SO2 Department: Neighbourhoods and Growth Division: Housing Function: Accommodation Services Reporting to: Temporary AccommodationTeam Manager (Placements or Management) Responsible for: No staff Umbrella rate: £216.39 a day Main Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Key Areas of Responsibility Temporary Accommodation Placements: Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Conduct visits where necessary to a range of B&B type establishments to ensure property standards are maintained and occupancy is verified; taking prompt and effective action to address breaches of licence and any disrepair issues. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the temporary accommodation portfolio. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Temporary Accommodation Management and Move On: Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Both: Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised. Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required. To participate in front-line duties and processes as appropriate to the grade to support the overall aims of the service, including prevention of homelessness and maximisation of revenue collection. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. To promote and develop initiatives to improve the quality of services to residents and to ensure "value for money" in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance. Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Provide accurate, detailed reports and up to date information to assist the TA Team Manager in developing and reviewing the demand models to sustain TA supply. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. If you think this job role is for you, please send your CV to

Overview A government body is seeking an experienced Head of Commercial (Property) to draft, negotiate and complete s106, s38, s278 agreements and any other agreement and licences relating to planning and highways matters. Duties will include: advising on all matters relating to planning and highways matters leading, managing and supervising a team of contract lawyers, planning lawyers and property lawyers positively contributing as a member of the Legal Services Management Team conducting member training attending and advising at planning committee and any other council committees, as necessary deputising for the council's Monitoring Officer including attending high level meetings. Based in the Dartford area, SE London / Kent. This is a contract role for initially 20 weeks (36 hours per week) from approximately 17 November and paying £63.63 per hour, less deductions for insurance, taxes and umbrella company charges (PAYE £49.43 per hour). The closing date is Friday, 31st October. To be suitable for this role, you must have experience working in a Head of Commercial (Property) or similar role within a complex organisation, preferably local Borough or Council.

Roaming Housing Officer Location: Southgate patch Salary: 29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / 2-month temp with possible extension We are seeking a dedicated Roaming Housing Officer to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential car user (driving licence and own vehicle) Proven experience in a social housing setting as a Housing Officer Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required. To apply for the Roaming Housing Officer position, please submit your CV for review

Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.

Spencer Clarke Group are seeking a Housing Support Officer for a Local Authority Client in West London. In this role you will support tenants to live safely and independently by carrying out property checks, delivering personalised support, and ensuring a positive, well-managed living environment. Duties: Carry out property Health & Safety checks, inspections, fire safety tasks, and report/monitor maintenance issues. Provide personalised tenant support, including weekly sessions, support plans, budgeting help, benefits guidance, and wellbeing signposting. Promote positive behaviour and safe living, manage house rules, address ASB, facilitate property meetings, and maintain clear records. Oversee tenancy processes, including onboarding, service charge management, safeguarding reporting, move-on support, and end-of-tenancy duties. Qualifications and Experience: The successful candidate will have the following skills / experience: Supported housing or social care experience, working with vulnerable adults or tenants in residential settings. Property management and compliance experience, including health & safety checks, fire safety, and maintenance reporting. Behaviour management and conflict resolution, handling anti-social behaviour, enforcing rules, and promoting positive tenant engagement. Administration and record-keeping, including support plans, safeguarding documentation, tenancy records, and multi-agency collaboration. What's on offer: Salary: 26+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension or permanent contract Hours: Monday to Friday, 40 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Income Officer 35 hours 3 months+ Leeds/ Hybrid We are currently working on behalf of a public sector client that is recruiting for an Income Officer on a temporary basis. Office working will be required one day a week. Responsibilities of the Income Officer includes: Managing a patch of properties, providing a first-class income management and collection service Monitoring rent accounts and progressing cases Providing advice and assistant to all tenants in rent arrears Taking card payments over the phone Setting up direct debits and arranging re-payment plans Presenting cases at Court Requirements of the Income Officer: Previous experience of rent and service charge recovery

CSS Recruitment are looking for a Civil Enforcement Officer in Harlow, Essex. x3 Positions Available Hours 07:30am-19:00pm with 1 hour lunch (10 hours per day) Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained. Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service. To appear at adjudication hearings/court as required. Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs. Maintain equipment provided in good working order. Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessment To ensure that all internal and external communication formats are read and responded to as required. Ensure all corporate policies are followed to ensure consistent service provision. Experience Required: Numerate and Literate Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances Full, Clean UK Diving Licence (Manual) Requirements: Work flexibly as appropriate Work on a rota basis Able to work independently as well as part of a team To be physically fit enough to walk more than 10 miles per day Provide own footwear and black trousers (not denim) Please contact Emma at CSS for further details and to apply.

Homeowner Services Officer Location - Bracknell Salary - 36,986 per annum 37 Hours per week - (Monday - Friday) Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Homeowner Services Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Homeowner Services Officer: Your main purpose as a Homeowner Services Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Permanent opportunity for an Estates Surveyor at council in Lancashire Your new company You will be working for a council in Lancashire Your new role You will manage the Council's operational portfolio and provide support in managing the investment property portfolio in accordance with legislation, applying good estate management practices and ensuring that the financial return on the Council's investment is maximised, to include valuations, rent reviews, service charge management, new lettings, lease renewals, easements, and general estates management. 1.Responsible for the day-to-day management of the property portfolio including : arranging new leases/licences and carrying out renewals ensuring these agreements aresatisfactorily completed within the agreed timetable, budget and service standards managing rent reviews and lease renewals, managing any rent review disputes and agreeing any variations to the lease and terms for surrenders managing lease expiries, meeting tenants on site if necessary, ensuring formal agreement is reached and documented, and making necessary arrangements for the transfer of keys, return of rent deposits, informing utilities and taking meter readings etc. Undertaking valuations for the purposes of establishing rental and capital values for new agreements or for sale of properties and negotiating and settling terms with the prospective tenant, licensee or buyer, and reinstatement values. marketing properties to let or sell, preparing heads of terms, negotiating and agreeing terms for new leases and lease renewals, appointing external marketing agents as appropriate. Instructing the conveyancing team in Legal Services on new leases, renewals and sales of properties through to completion, in line with the Council's Land Disposal Policy and relevant legislation. arranging schedules of condition, dilapidation and repair, with advice from the team's building surveyors when necessary. administering service charges on those properties where it applies, dealing with queries on service charges raised by the accountant and writing to tenants with an annual update of proposed budgets and annual update of final accounts. 2.To undertake site inspections to check compliance with terms of leases and licences and the Council'sstatutory obligations and report all non-compliance matters to take the necessary action to ensure compliance. 3.To arrange repair and maintenance works that are the Council's responsibility as Landlord, instructing the team's building surveyors when necessary and corresponding with the tenants to keep them informed of planned works and arrange inspections of vacant properties on a regular basis. 4.To monitor property budgets, ensuring delivery against the target and providing the information required for budgeting purposes on likely rent increases, impact on vacant properties e.g. general rates liability,insurance etc. 5.To provide valuation advice in accordance with the requirements of the RICS Valuation Standards (where appropriate) as required to others in the Council and technical and professional expertise to assist with the delivery of estate management in which the service unit is involved. 6.To assist in the strategic management of the properties to ensure transparency as to why and how the properties meet the Council's strategic and corporate objectives. 7.To follow the Council's internal procedures, specifically in relation to the acquisition process, notifying designated officers and Councillors at each stage. 8.To be responsible for ensuring the information held on the Council's asset management system is accurate and up to date. 9.Deal with queries from within the Council and externally, co-ordinating any responses and correspondence with Councillors. What you'll need to succeed A minimum of 2 years Estates Surveying experience A property related BSc What you'll get in return Salary £41,800-£46,100 Flexible hybrid working - 2 days per week in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We're recruiting an experienced and motivated Housing Support Officer. This is an excellent opportunity for a professional with experience in housing advice, homelessness prevention, or temporary accommodation management to make an immediate impact supporting vulnerable households and improving housing outcomes, You'll play a key role in providing frontline advice and assistance to residents, managing homelessness prevention and relief cases, and ensuring temporary accommodation is effectively managed. Working across a varied caseload, you'll liaise with tenants, landlords, and partner agencies to resolve issues, maintain compliance, and support the delivery of an efficient and responsive housing service. The role will require the successful candidate to work in the office a minimum of 3 days per week and be on-site full time during the initial training period. The Role Conduct initial interviews with individuals presenting with housing-related issues, both in person and remotely. Monitor and update homelessness prevention and relief cases, ensuring assessments and documentation are completed accurately and promptly. Maintain accurate records of temporary accommodation occupancy and update housing systems (e.g., Abritas). Liaise with accommodation providers to coordinate placements and avoid delays. Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Work with internal finance teams (e.g., Sundry Debtors) regarding invoices, repayments, and charges for temporary accommodation. Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed efficiently. Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. Attend and support meetings such as the Joint Referral Panel, including preparation and note-taking. Undertake general administrative duties such as copying, uploading documents to Abritas, and preparing duty rotas when required. Key Requirements Proven experience working within a Housing Advice, Homelessness, or Housing Solutions Service in a local authority setting. Strong communication and interpersonal skills, with the ability to engage effectively with customers and partner agencies. Experience using housing management systems - knowledge of Abritas (Civica) modules is highly desirable. Good understanding of homelessness legislation, case management, and statutory processes. Ability to accurately record and monitor data using databases and Excel. Excellent organisational skills and attention to detail, with the ability to manage a varied caseload. A positive, flexible approach to problem-solving and delivering high-quality service outcomes. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture? We re looking for a proactive Income Officer to join our Housing Services team. In this role, you ll manage rent accounts, take appropriate action to recover arrears, and provide financial inclusion advice to customers. You ll work closely with internal teams and external agencies to maximise income, support customers with welfare benefits, and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability. Key Responsibilities Monitor and manage the debt recovery process across all tenure types. Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges. Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise overpayments. Provide advice and signposting to maximise customer income, including referrals to Money Advice services. Prepare and present cases for court, attend hearings, and manage the eviction process when necessary. Promote and develop a rent-paying culture across the organisation. Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols. What We re Looking For Strong knowledge of welfare benefits and money advice. Excellent communication, negotiation, and influencing skills. Experience in income recovery within a social housing environment. Practical knowledge of housing legislation and court processes. Ability to analyse data, prioritise workload, and work on your own initiative. A full UK driving licence and access to a vehicle insured for business purposes. This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities. If you feel you would be the right person for this role, simply Apply Now!

A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be highly desirable. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1-2 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late November 2025.

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)