Service Care Solutions - Housing
Barnet, Hertfordshire
Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions
04/03/2026
Contract
Housing Officer - Barnet 3 Month Temp to Perm £27.56 LTD per hour Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent .This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service. The Role You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live. Key Responsibilities Manage a caseload of properties within a designated area Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits Investigate and resolve anti-social behaviour and neighbour disputes Manage tenancy issues including breaches, sustainment and tenancy enforcement Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns Handle complaints and complex resident enquiries through to resolution Work with vulnerable residents, identifying support needs and making appropriate referrals Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents Ensure compliance with health and safety requirements including FRA actions and estate risks Contribute to service charge communication and resident engagement where required Housing Officer Requirements Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role Strong knowledge of tenancy management and ASB casework Experience carrying out estate inspections and managing contractors Excellent communication, investigation and problem-solving skills Ability to manage a busy caseload and work independently Housing sector experience is essential Housing Officer Contract Details Location: Barnet Contract: 3 months temp to perm Rate: £27.56 LTD per hour Full time If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation. For more information or to apply, please contact: George Westhead Service Care Solutions
Fraser Edwards Recruitment is seeking an experienced Commercial Surveyor for a long-term contract opportunity with a social housing client based in Hackney. This is more than a traditional property role. It s an opportunity to combine commercial expertise with meaningful community impact managing a diverse portfolio while helping shape the future of property strategy within one of London s most vibrant boroughs. A Role with Real Influence Joining the Property Services Team, the role is to take ownership of a defined portfolio of commercial properties. From high street retail units to assets within the Voluntary and Community Sector portfolio, this role offers variety, challenge, and responsibility in equal measure. It requires a commercially driven professional who can maximise income, manage risk, and deliver value all while supporting broader social and corporate objectives. What Will You Be Doing? This is a hands-on, strategic estates role with wide-ranging responsibilities, including: Driving Portfolio Performance You ll manage lettings, rent reviews, lease renewals, and landlord and tenant matters, including dispute resolution through arbitration or court proceedings when required. The focus? Protecting asset value while enhancing income streams. Delivering Professional Valuations Working in line with RICS Standards, you ll undertake valuations for IFRS reporting and leasehold enfranchisement purposes, ensuring compliance and accuracy across the portfolio. Maximising Income & Minimising Void Periods From marketing vacant units to negotiating lease terms and reviewing service charge accounts, you ll play a key role in reducing debt and void loss while strengthening financial returns. Ensuring Compliance & Supporting Sustainability You ll ensure statutory and Health & Safety compliance across assets, while contributing to Net Zero ambitions and supporting the Council s Sustainability and Energy Strategy. Leading & Developing Others With responsibility for supervising up to two support staff such as Estates Technicians or Trainee Surveyors you ll help nurture talent and strengthen team performance. Who Are We Looking For? This opportunity is ideally suited to a commercially minded, collaborative property professional who thrives in a stakeholder-rich environment. Essential Criteria: MRICS qualified (Valuation or Commercial pathway), or actively working towards qualification. Significant experience in commercial property management. Strong knowledge of landlord and tenant legislation, service charges, and claims management. Confident budget management and financial reporting skills. Ability to produce clear, professional reports for senior leaders and committee audiences. Strong communication and negotiation skills are essential, as the role involves working with commercial tenants, community organisations, senior officers, and Elected Members. Why This Role Stands Out This position offers the rare balance of commercial challenge and social contribution. You won t just be managing properties you ll be helping to shape a portfolio that directly impacts businesses, community organisations, and local residents.
04/03/2026
Contract
Fraser Edwards Recruitment is seeking an experienced Commercial Surveyor for a long-term contract opportunity with a social housing client based in Hackney. This is more than a traditional property role. It s an opportunity to combine commercial expertise with meaningful community impact managing a diverse portfolio while helping shape the future of property strategy within one of London s most vibrant boroughs. A Role with Real Influence Joining the Property Services Team, the role is to take ownership of a defined portfolio of commercial properties. From high street retail units to assets within the Voluntary and Community Sector portfolio, this role offers variety, challenge, and responsibility in equal measure. It requires a commercially driven professional who can maximise income, manage risk, and deliver value all while supporting broader social and corporate objectives. What Will You Be Doing? This is a hands-on, strategic estates role with wide-ranging responsibilities, including: Driving Portfolio Performance You ll manage lettings, rent reviews, lease renewals, and landlord and tenant matters, including dispute resolution through arbitration or court proceedings when required. The focus? Protecting asset value while enhancing income streams. Delivering Professional Valuations Working in line with RICS Standards, you ll undertake valuations for IFRS reporting and leasehold enfranchisement purposes, ensuring compliance and accuracy across the portfolio. Maximising Income & Minimising Void Periods From marketing vacant units to negotiating lease terms and reviewing service charge accounts, you ll play a key role in reducing debt and void loss while strengthening financial returns. Ensuring Compliance & Supporting Sustainability You ll ensure statutory and Health & Safety compliance across assets, while contributing to Net Zero ambitions and supporting the Council s Sustainability and Energy Strategy. Leading & Developing Others With responsibility for supervising up to two support staff such as Estates Technicians or Trainee Surveyors you ll help nurture talent and strengthen team performance. Who Are We Looking For? This opportunity is ideally suited to a commercially minded, collaborative property professional who thrives in a stakeholder-rich environment. Essential Criteria: MRICS qualified (Valuation or Commercial pathway), or actively working towards qualification. Significant experience in commercial property management. Strong knowledge of landlord and tenant legislation, service charges, and claims management. Confident budget management and financial reporting skills. Ability to produce clear, professional reports for senior leaders and committee audiences. Strong communication and negotiation skills are essential, as the role involves working with commercial tenants, community organisations, senior officers, and Elected Members. Why This Role Stands Out This position offers the rare balance of commercial challenge and social contribution. You won t just be managing properties you ll be helping to shape a portfolio that directly impacts businesses, community organisations, and local residents.
Good Afternoon, I am currently representing Slough Council , who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Move on & Resettlement Officer this role will be: Hybrid 3 days office based SL1 2EJ The right candidate will: The Move On & Resettlement Officer will work with households in temporary accommodation to support and enable their move into longer-term accommodation, primarily within the Private Rented Sector, both inside and outside of Slough Support households in temporary accommodation to secure longer-term PRS accommodation. Work with households to identify realistic housing options and overcome barriers to move-on. Acquire and negotiate accommodation from landlords, letting agents, and accommodation providers. Support households to access employment, training, and skills opportunities. Signpost and refer to appropriate support services. Manage a caseload and develop clear move-on plans. Maintain accurate case records. We require the following: Experience working with vulnerable households. Experience providing housing or resettlement support. Experience of negotiating, acquiring and securing properties to discharge duty into the Private Rented Sector. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
03/03/2026
Contract
Good Afternoon, I am currently representing Slough Council , who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Move on & Resettlement Officer this role will be: Hybrid 3 days office based SL1 2EJ The right candidate will: The Move On & Resettlement Officer will work with households in temporary accommodation to support and enable their move into longer-term accommodation, primarily within the Private Rented Sector, both inside and outside of Slough Support households in temporary accommodation to secure longer-term PRS accommodation. Work with households to identify realistic housing options and overcome barriers to move-on. Acquire and negotiate accommodation from landlords, letting agents, and accommodation providers. Support households to access employment, training, and skills opportunities. Signpost and refer to appropriate support services. Manage a caseload and develop clear move-on plans. Maintain accurate case records. We require the following: Experience working with vulnerable households. Experience providing housing or resettlement support. Experience of negotiating, acquiring and securing properties to discharge duty into the Private Rented Sector. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Permanent job - estate surveyor-property services Job Specification: Senior Estates SurveyorLocal Authority Job PurposeThe organisation manages a substantial property portfolio with operational real estate activities forming a key part of this value. Effective and proactive management of this portfolio is critical to supporting the organisation's strategic objectives, long term financial planning, and service delivery priorities.The Senior Estates Surveyor will support by delivering optimisation, rationalisation and improved performance of the operational portfolio. This includes ensuring best consideration is achieved under Section 123 of the Local Government Act 1972, carrying out financial and commercial analysis, managing leases, and overseeing day to day operational management to enhance income and reduce occupancy costs.The postholder will manage their own caseload and contribute directly to strategic asset management workstreams. Main Duties & Responsibilities Support the development of asset management and investment strategies, identifying surplus or under performing assets and proposing value add initiatives or disposal options aligned to service needs.Proactively manage the operational property portfolio, ensuring assets remain fit for purpose. Responsibilities include negotiating leases, renewals, rent reviews, and undertaking or arranging property inspections, condition reports and dilapidation schedules.Monitor expenditure and prepare service charge accounts, including meter readings, apportionments, raising orders and authorising payments in accordance with internal financial procedures.Prepare valuations, including complex assessments, for a wide range of purposes including rent, rating, insurance, capital and rental valuations.Apply sound valuation principles and professional practice, including acting as project manager for developments on organisational land or joint use schemes with third parties.Prepare technical correspondence and issue instructions to client departments, legal services and other internal teams as required.Undertake valuations for capital disposals, lease renewals, development appraisals and asset valuations in line with accounting requirements for all property types.Collect, analyse and prepare reports and briefings, including strategic papers for senior officers and committees.Commission and oversee external agents and solicitors to support transactional activities and ensure high quality delivery.Represent Property Services at internal, departmental, corporate or external working groups as required.Maintain broad knowledge of relevant legislation, professional standards and best practice, with evidence of their application in casework.Ensure accurate and timely recording of property data within asset management systems, CAD, GIS and other platforms.Ensure all work complies with organisational policies, including health and safety requirements, statutory obligations and sustainability initiatives.Protect and manage information securely, reporting any breaches or suspected breaches in accordance with information governance procedures.Demonstrate organisational values, promoting equality, diversity and inclusion across all aspects of work. Person Specification SummaryQualificationsDegree (or equivalent) in Real Estate or a related discipline (Essential)Full professional membership of the Royal Institution of Chartered Surveyors (MRICS) (Desirable)ExperienceSignificant experience of managing a broad range of leasehold and freehold property.Strong understanding of Landlord & Tenant matters including negotiation, valuation and property law.Experience analysing market data, investment trends and financial performance.Experience advising on property acquisitions, disposals and development appraisals.Experience commissioning and monitoring external agents and solicitors.Local authority or public sector experience (Desirable).Experience valuing multiple property types for numerous purposes.Knowledge of preparing budgets or expenditure profiles.Good understanding of construction related matters. What you'll get in return Salary £43- £47000 Local Authority pension scheme Generous annual leave Hybrid and flexible working- 3 days wfh What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
02/03/2026
Full time
Permanent job - estate surveyor-property services Job Specification: Senior Estates SurveyorLocal Authority Job PurposeThe organisation manages a substantial property portfolio with operational real estate activities forming a key part of this value. Effective and proactive management of this portfolio is critical to supporting the organisation's strategic objectives, long term financial planning, and service delivery priorities.The Senior Estates Surveyor will support by delivering optimisation, rationalisation and improved performance of the operational portfolio. This includes ensuring best consideration is achieved under Section 123 of the Local Government Act 1972, carrying out financial and commercial analysis, managing leases, and overseeing day to day operational management to enhance income and reduce occupancy costs.The postholder will manage their own caseload and contribute directly to strategic asset management workstreams. Main Duties & Responsibilities Support the development of asset management and investment strategies, identifying surplus or under performing assets and proposing value add initiatives or disposal options aligned to service needs.Proactively manage the operational property portfolio, ensuring assets remain fit for purpose. Responsibilities include negotiating leases, renewals, rent reviews, and undertaking or arranging property inspections, condition reports and dilapidation schedules.Monitor expenditure and prepare service charge accounts, including meter readings, apportionments, raising orders and authorising payments in accordance with internal financial procedures.Prepare valuations, including complex assessments, for a wide range of purposes including rent, rating, insurance, capital and rental valuations.Apply sound valuation principles and professional practice, including acting as project manager for developments on organisational land or joint use schemes with third parties.Prepare technical correspondence and issue instructions to client departments, legal services and other internal teams as required.Undertake valuations for capital disposals, lease renewals, development appraisals and asset valuations in line with accounting requirements for all property types.Collect, analyse and prepare reports and briefings, including strategic papers for senior officers and committees.Commission and oversee external agents and solicitors to support transactional activities and ensure high quality delivery.Represent Property Services at internal, departmental, corporate or external working groups as required.Maintain broad knowledge of relevant legislation, professional standards and best practice, with evidence of their application in casework.Ensure accurate and timely recording of property data within asset management systems, CAD, GIS and other platforms.Ensure all work complies with organisational policies, including health and safety requirements, statutory obligations and sustainability initiatives.Protect and manage information securely, reporting any breaches or suspected breaches in accordance with information governance procedures.Demonstrate organisational values, promoting equality, diversity and inclusion across all aspects of work. Person Specification SummaryQualificationsDegree (or equivalent) in Real Estate or a related discipline (Essential)Full professional membership of the Royal Institution of Chartered Surveyors (MRICS) (Desirable)ExperienceSignificant experience of managing a broad range of leasehold and freehold property.Strong understanding of Landlord & Tenant matters including negotiation, valuation and property law.Experience analysing market data, investment trends and financial performance.Experience advising on property acquisitions, disposals and development appraisals.Experience commissioning and monitoring external agents and solicitors.Local authority or public sector experience (Desirable).Experience valuing multiple property types for numerous purposes.Knowledge of preparing budgets or expenditure profiles.Good understanding of construction related matters. What you'll get in return Salary £43- £47000 Local Authority pension scheme Generous annual leave Hybrid and flexible working- 3 days wfh What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: 29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential experience within a Housing Management / Senior Housing Officer role Essential car user (driving licence and own vehicle) Proven experience in a social housing setting Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required. To apply for the Local Housing Manager position, please submit your CV for review
02/03/2026
Seasonal
Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: 29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential experience within a Housing Management / Senior Housing Officer role Essential car user (driving licence and own vehicle) Proven experience in a social housing setting Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required. To apply for the Local Housing Manager position, please submit your CV for review
The Deputy Head of Operations will oversee and manage operational processes within the Middle Office of this Banking & Financial Services organisation, ensuring operational efficiency and compliance with industry standards. This role requires strong expertise in the Financial Services sector to support the organisation's goals effectively. Client Details This position is with a large organisation within the Financial Services industry, focusing on Banking & Financial Services. The company is well-established and offers excellent opportunities for professional growth and career progression. Description To support the Head of Operations and Deputy General Manager covering execution of multiple banking products and operational processes including but not limited to: Domestic and International Payments; Bilateral and Syndicated Loans Administration; Treasury vanilla and Derivative product settlements; Data Quality; Trade Finance Operations; Correspondent Banking; Customer Support; Reconciliations; Transaction Reporting and Custodian service. To manage a team of Operations/Assistant Managers & Operations Officers covering execution of multiple wholesale banking products and operational processes. Including the ongoing development of the staff through the cross training of staff across all day-to-day functions, the systems used within Operations and to provide training opportunities in new products and system enhancements. In addition to the Banking, Clearing & Treasury Operations, the role holder will also lead the delivery of the custodian service processes and execution to support the business and customers whilst maintaining close to zero operational risk losses. As a SMF delegated individual, this role holder will have day to day oversight of the CASS regulatory related matters. To provide support/collaboration for other 2LoD functions such as Compliance, Finance Risk and Project Management around BAU and Bank wide initiatives To maintain a strong control framework within the Department. General day-to-day management of the Operations team. Working with the staff to agree training development plans to ensure knowledge transfer across both products, processes and systems used within the Department Working with the Managers to ensure continuous review of the existing processes and procedures with specific focus on the manual processes and system initiatives to improve system functionality to remove potential operational risk. Promote good relationships and rapport by continued liaison/regular meetings with Internal Stakeholders, including Front Office, Finance and Compliance Lead on business wide initiatives through project deployment including submission of BRD's, UAT and successful implementation. Responsibility for the review and testing of the Team's Business Continuity Plan, ensuring adequate system access and resource deployment for regular testing and during periods of disaster recovery. Oversee the production of Monthly Management Information Oversee the work undertaken for any Internal Audit, Finance and Compliance for Treasury product related issues. In charge of all the UK regulatory reporting including but not limited EMIR/MIFII/SFTR/SCV/SMMD/CASS. Preparing all reports to the governance committees. General Responsibility for the day-to-day identification, ownership and management of conduct risk and controls through the continuing development and implementation of the Bank's conduct risk framework processes. This includes the internal control processes designed to identify, assess and manage conduct risk, the execution of activities as intended and the identification, reporting and escalation/remediation of inadequate processes and control breaks. On a proactive basis, liaise with and seek guidance from the Second Line of Defence for policy and process queries Complete all training provided by Compliance, Risk and IT and other departments as necessary in a timely manner. Read and understand the Risk Management & Compliance framework (and the policies referenced therein) and the UK Staff Handbook; Identify, report and escalate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department; Proper use of the Bank's IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures; Adherence to staff handbook, company policies, rules and regulations as changed from time to time and to the core values, behaviours (e.g., Code of Conduct) at all times. Profile A successful Deputy Head of Operations should have: Tertiary qualified with Bachelors or Masters degree. Minimum of 3-5 years in similar role in UK Prior team management Subject matter expert in Treasury, Clearing, Corporate Banking products with experience in Custodian business and services. Demonstrate a clear understanding of Product knowledge and Operations processes across Treasury, Clearing, Corporate Banking & Custodial business. Experience gained in a similar type and scale of Corporate banking environment is critical It is critical that this individual has hands on experience of operational / MO processes Understanding of regulatory impact on all operational processes Must be competent in SWIFT; Treasury booking and settlement systems (e.g. OPICS) NGS and related operation system knowledge Exposure to professional project management processes is advantageous. Understanding of the wider processes such as collateral management in lending and Treasury, including CSA's, netting and ISDA documentation an advantage; Job Offer Competitive salary ranging from £90,000 to £120,000 per annum 5 Days in the office Free daily lunch provided Comprehensive benefits package Permanent position offering stability and growth opportunities. City of London location. Chance to work within a reputable organisation in the Financial Services industry. This is an exciting opportunity for a skilled Deputy Head of Operations to advance their career in Banking & Financial Services. If this role aligns with your expertise, we encourage you to apply today. PLEASE NOTE NO VISA SPONSORSHIP
02/03/2026
Full time
The Deputy Head of Operations will oversee and manage operational processes within the Middle Office of this Banking & Financial Services organisation, ensuring operational efficiency and compliance with industry standards. This role requires strong expertise in the Financial Services sector to support the organisation's goals effectively. Client Details This position is with a large organisation within the Financial Services industry, focusing on Banking & Financial Services. The company is well-established and offers excellent opportunities for professional growth and career progression. Description To support the Head of Operations and Deputy General Manager covering execution of multiple banking products and operational processes including but not limited to: Domestic and International Payments; Bilateral and Syndicated Loans Administration; Treasury vanilla and Derivative product settlements; Data Quality; Trade Finance Operations; Correspondent Banking; Customer Support; Reconciliations; Transaction Reporting and Custodian service. To manage a team of Operations/Assistant Managers & Operations Officers covering execution of multiple wholesale banking products and operational processes. Including the ongoing development of the staff through the cross training of staff across all day-to-day functions, the systems used within Operations and to provide training opportunities in new products and system enhancements. In addition to the Banking, Clearing & Treasury Operations, the role holder will also lead the delivery of the custodian service processes and execution to support the business and customers whilst maintaining close to zero operational risk losses. As a SMF delegated individual, this role holder will have day to day oversight of the CASS regulatory related matters. To provide support/collaboration for other 2LoD functions such as Compliance, Finance Risk and Project Management around BAU and Bank wide initiatives To maintain a strong control framework within the Department. General day-to-day management of the Operations team. Working with the staff to agree training development plans to ensure knowledge transfer across both products, processes and systems used within the Department Working with the Managers to ensure continuous review of the existing processes and procedures with specific focus on the manual processes and system initiatives to improve system functionality to remove potential operational risk. Promote good relationships and rapport by continued liaison/regular meetings with Internal Stakeholders, including Front Office, Finance and Compliance Lead on business wide initiatives through project deployment including submission of BRD's, UAT and successful implementation. Responsibility for the review and testing of the Team's Business Continuity Plan, ensuring adequate system access and resource deployment for regular testing and during periods of disaster recovery. Oversee the production of Monthly Management Information Oversee the work undertaken for any Internal Audit, Finance and Compliance for Treasury product related issues. In charge of all the UK regulatory reporting including but not limited EMIR/MIFII/SFTR/SCV/SMMD/CASS. Preparing all reports to the governance committees. General Responsibility for the day-to-day identification, ownership and management of conduct risk and controls through the continuing development and implementation of the Bank's conduct risk framework processes. This includes the internal control processes designed to identify, assess and manage conduct risk, the execution of activities as intended and the identification, reporting and escalation/remediation of inadequate processes and control breaks. On a proactive basis, liaise with and seek guidance from the Second Line of Defence for policy and process queries Complete all training provided by Compliance, Risk and IT and other departments as necessary in a timely manner. Read and understand the Risk Management & Compliance framework (and the policies referenced therein) and the UK Staff Handbook; Identify, report and escalate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department; Proper use of the Bank's IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures; Adherence to staff handbook, company policies, rules and regulations as changed from time to time and to the core values, behaviours (e.g., Code of Conduct) at all times. Profile A successful Deputy Head of Operations should have: Tertiary qualified with Bachelors or Masters degree. Minimum of 3-5 years in similar role in UK Prior team management Subject matter expert in Treasury, Clearing, Corporate Banking products with experience in Custodian business and services. Demonstrate a clear understanding of Product knowledge and Operations processes across Treasury, Clearing, Corporate Banking & Custodial business. Experience gained in a similar type and scale of Corporate banking environment is critical It is critical that this individual has hands on experience of operational / MO processes Understanding of regulatory impact on all operational processes Must be competent in SWIFT; Treasury booking and settlement systems (e.g. OPICS) NGS and related operation system knowledge Exposure to professional project management processes is advantageous. Understanding of the wider processes such as collateral management in lending and Treasury, including CSA's, netting and ISDA documentation an advantage; Job Offer Competitive salary ranging from £90,000 to £120,000 per annum 5 Days in the office Free daily lunch provided Comprehensive benefits package Permanent position offering stability and growth opportunities. City of London location. Chance to work within a reputable organisation in the Financial Services industry. This is an exciting opportunity for a skilled Deputy Head of Operations to advance their career in Banking & Financial Services. If this role aligns with your expertise, we encourage you to apply today. PLEASE NOTE NO VISA SPONSORSHIP
Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
28/02/2026
Full time
Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Leasehold Officer Location - Eastleigh Hourly rate - 18.70 - 25.50 per hour 37 Hours per week - (Monday - Friday) Duration - On-going contract Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Leasehold Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Leasehold Officer: Your main purpose as a Leasehold Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
26/02/2026
Contract
Leasehold Officer Location - Eastleigh Hourly rate - 18.70 - 25.50 per hour 37 Hours per week - (Monday - Friday) Duration - On-going contract Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Leasehold Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Leasehold Officer: Your main purpose as a Leasehold Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Income Officer - Local Authority (Merseyside) Contract: 12 months (ongoing assignment) Pay rate: 19.44 per hour (Umbrella) Hours: 35 hours per week Working pattern: Hybrid - 2 days office / 3 days remote Location: City-centre office, Merseyside Office base: Cunard Building, Pier Head Closing date: 02 March 2026 Interviews: Online The Role An established local authority in the North West is seeking an experienced Income Officer to join its Transactional Services team. The role focuses on the accurate allocation, reconciliation, and management of income received from residents, businesses, and internal services, ensuring financial integrity and high-quality customer service. Key Responsibilities Allocate and reconcile income received via BACS, CHAPS, card, cheque, online and bank deposits Administer income reversals including refunds, chargebacks, unpaid cheques and Direct Debit rejections Investigate and resolve income-related queries via phone, email and written correspondence Monitor and clear suspense accounts, ensuring accurate coding and audit compliance Maintain accurate financial records and support reporting and audit requirements Liaise with internal teams, banks and external partners to resolve discrepancies Support process improvements, digital workflows and automation initiatives Essential Requirements Proven experience as an Income Officer within a local authority, council or housing association Strong numeracy, accuracy and attention to detail Experience using income or payment processing systems Confident handling customer queries in a busy environment Strong IT skills, including Microsoft Office Ability to interpret procedures and legislation accurately GCSE English & Maths (or equivalent) Desirable: IRRV qualification or revenues experience. Apply now for a confidential discussion and further details about this opportunity. Linsco is acting as an Employment Business in relation to this vacancy.
21/02/2026
Seasonal
Income Officer - Local Authority (Merseyside) Contract: 12 months (ongoing assignment) Pay rate: 19.44 per hour (Umbrella) Hours: 35 hours per week Working pattern: Hybrid - 2 days office / 3 days remote Location: City-centre office, Merseyside Office base: Cunard Building, Pier Head Closing date: 02 March 2026 Interviews: Online The Role An established local authority in the North West is seeking an experienced Income Officer to join its Transactional Services team. The role focuses on the accurate allocation, reconciliation, and management of income received from residents, businesses, and internal services, ensuring financial integrity and high-quality customer service. Key Responsibilities Allocate and reconcile income received via BACS, CHAPS, card, cheque, online and bank deposits Administer income reversals including refunds, chargebacks, unpaid cheques and Direct Debit rejections Investigate and resolve income-related queries via phone, email and written correspondence Monitor and clear suspense accounts, ensuring accurate coding and audit compliance Maintain accurate financial records and support reporting and audit requirements Liaise with internal teams, banks and external partners to resolve discrepancies Support process improvements, digital workflows and automation initiatives Essential Requirements Proven experience as an Income Officer within a local authority, council or housing association Strong numeracy, accuracy and attention to detail Experience using income or payment processing systems Confident handling customer queries in a busy environment Strong IT skills, including Microsoft Office Ability to interpret procedures and legislation accurately GCSE English & Maths (or equivalent) Desirable: IRRV qualification or revenues experience. Apply now for a confidential discussion and further details about this opportunity. Linsco is acting as an Employment Business in relation to this vacancy.
Management Accountant Tunbridge Wells / Hybrid Working Part-Time £45,000 - £55,000 (FTE) Grifo Group is a dynamic and growing group of companies operating across Build-to-Rent, property development, and construction. The Group is commercially active and expanding, offering a varied and hands-on finance role across multiple entities. You will join a small, collaborative Finance team, reporting directly to the Finance Director and line managing a Finance Officer. This role is ideal for someone who enjoys autonomy, thrives in a fast-paced environment, and is confident working across multiple legal entities. What s in it for you? Permanent part-time position (25 hours per week across 5 days, Monday Friday) Hybrid working (up to 2 days per week from home) 25 days holiday + public holidays, increasing by 1 day per year of service (capped at 30 days + PH) Free parking at Head Office Free annual eye tests + £50 contribution towards glasses Direct exposure to senior leadership and strategic decision-making Varied, commercially focused role across multiple business streams Are you the right person for the job? Essential skills & experience: Fully or part-qualified ACCA or CIMA Strong management accounting experience Experience working across multiple legal entities Confidence operating within a small, hands-on finance team Ability to explain financial information clearly to non-finance stakeholders Strong organisational skills and excellent attention to detail Desirable: Experience in construction, property development, or Build-to-Rent / rental sectors Experience supervising or mentoring junior finance staff Familiarity with project-based accounting environments What will your role look like? Key responsibilities include: Producing accurate and timely monthly management accounts across all group entities Preparing budget variance analyses (BVAs), KPIs, and supporting schedules Completing monthly balance sheet and income statement reconciliations Managing month-end processes, including intercompany recharges, management fees, void loss, deferred rent, accruals, prepayments, and depreciation Supporting budgeting and forecasting across the Group Managing daily cashflow reporting and supporting short- and medium-term forecasting Preparing and submitting Group VAT returns, including Construction VAT Overseeing supplier and operational payments, ensuring robust financial control Managing purchase and sales ledger oversight, including correct VAT and CIS treatment Line managing and supporting the Finance Officer Assisting with year-end processes and liaising with external advisers Providing ad hoc financial analysis and project support to the Finance Director This is a hands-on role with real ownership, requiring strong technical ability combined with commercial awareness and attention to detail. If you are a commercially minded Management Accountant seeking a flexible, part-time position within a growing property and development group, we would welcome your application. Your data will be handled in line with GDPR
18/02/2026
Full time
Management Accountant Tunbridge Wells / Hybrid Working Part-Time £45,000 - £55,000 (FTE) Grifo Group is a dynamic and growing group of companies operating across Build-to-Rent, property development, and construction. The Group is commercially active and expanding, offering a varied and hands-on finance role across multiple entities. You will join a small, collaborative Finance team, reporting directly to the Finance Director and line managing a Finance Officer. This role is ideal for someone who enjoys autonomy, thrives in a fast-paced environment, and is confident working across multiple legal entities. What s in it for you? Permanent part-time position (25 hours per week across 5 days, Monday Friday) Hybrid working (up to 2 days per week from home) 25 days holiday + public holidays, increasing by 1 day per year of service (capped at 30 days + PH) Free parking at Head Office Free annual eye tests + £50 contribution towards glasses Direct exposure to senior leadership and strategic decision-making Varied, commercially focused role across multiple business streams Are you the right person for the job? Essential skills & experience: Fully or part-qualified ACCA or CIMA Strong management accounting experience Experience working across multiple legal entities Confidence operating within a small, hands-on finance team Ability to explain financial information clearly to non-finance stakeholders Strong organisational skills and excellent attention to detail Desirable: Experience in construction, property development, or Build-to-Rent / rental sectors Experience supervising or mentoring junior finance staff Familiarity with project-based accounting environments What will your role look like? Key responsibilities include: Producing accurate and timely monthly management accounts across all group entities Preparing budget variance analyses (BVAs), KPIs, and supporting schedules Completing monthly balance sheet and income statement reconciliations Managing month-end processes, including intercompany recharges, management fees, void loss, deferred rent, accruals, prepayments, and depreciation Supporting budgeting and forecasting across the Group Managing daily cashflow reporting and supporting short- and medium-term forecasting Preparing and submitting Group VAT returns, including Construction VAT Overseeing supplier and operational payments, ensuring robust financial control Managing purchase and sales ledger oversight, including correct VAT and CIS treatment Line managing and supporting the Finance Officer Assisting with year-end processes and liaising with external advisers Providing ad hoc financial analysis and project support to the Finance Director This is a hands-on role with real ownership, requiring strong technical ability combined with commercial awareness and attention to detail. If you are a commercially minded Management Accountant seeking a flexible, part-time position within a growing property and development group, we would welcome your application. Your data will be handled in line with GDPR
We're recruiting an experienced Housing Review Officer to lead on statutory housing and homelessness reviews under the Housing Act 1996. This is a specialist role within the Housing Service, responsible for conducting complex reviews relating to homelessness duties, suitability of accommodation and housing register decisions. The successful candidate will require detailed legislative knowledge, strong analytical skills and the ability to produce legally robust decisions within statutory timescales. The Role Lead and administer statutory reviews under Part VI and Part VII of the Housing Act 1996. Conduct s.202 reviews relating to homelessness decisions, suitability of temporary accommodation and discharge of duty. Undertake s.166a reviews in relation to Housing Register decisions. Certify what housing duty is owed and how that duty should be discharged in accordance with legislation and policy. Assess the reasonableness of decisions in light of legislation, case law and the Homelessness Code of Guidance. Draft legally robust and comprehensive decision letters. Consider and determine whether interim accommodation under s.188(3) should be provided pending review outcomes. Liaise with Legal Services in respect of judicial reviews and s.204 County Court appeals. Prepare court documentation, instruct Counsel and attend court where required. Respond to legal challenges regarding temporary accommodation and allocations decisions. Provide advice, feedback and guidance to Housing Advisers, Allocations and Temporary Accommodation teams. Prepare reports on review volumes, outcomes and statutory compliance. Deliver training and briefings to officers on legal developments and case law. Maintain accurate case records and ensure all databases and systems are up to date. Respond to correspondence from Councillors, MPs, solicitors and senior stakeholders. Identify potential abuse of process and liaise with Corporate Anti-Fraud where appropriate. Deputise for the Reviews Manager where required. Key Requirements Detailed knowledge of the Housing Act 1996 (Parts VI & VII). Strong understanding of the Homelessness Reduction Act 2017 and associated Regulations. Knowledge of the Homelessness Code of Guidance and relevant case law. Experience conducting statutory homelessness and suitability reviews. Working knowledge of allocations legislation and Housing Register processes. Understanding of welfare benefits, immigration and eligibility legislation. Experience drafting legally robust decision letters and reports. Experience liaising with Legal Services and responding to judicial reviews or appeals. Strong analytical and investigative skills. Excellent written and verbal communication skills. Ability to manage complex caseloads and work to statutory deadlines. Ability to work independently while contributing effectively within a team. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Review Officers, Senior Housing Options Officers and Homelessness specialists across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced homelessness and reviews professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
18/02/2026
Contract
We're recruiting an experienced Housing Review Officer to lead on statutory housing and homelessness reviews under the Housing Act 1996. This is a specialist role within the Housing Service, responsible for conducting complex reviews relating to homelessness duties, suitability of accommodation and housing register decisions. The successful candidate will require detailed legislative knowledge, strong analytical skills and the ability to produce legally robust decisions within statutory timescales. The Role Lead and administer statutory reviews under Part VI and Part VII of the Housing Act 1996. Conduct s.202 reviews relating to homelessness decisions, suitability of temporary accommodation and discharge of duty. Undertake s.166a reviews in relation to Housing Register decisions. Certify what housing duty is owed and how that duty should be discharged in accordance with legislation and policy. Assess the reasonableness of decisions in light of legislation, case law and the Homelessness Code of Guidance. Draft legally robust and comprehensive decision letters. Consider and determine whether interim accommodation under s.188(3) should be provided pending review outcomes. Liaise with Legal Services in respect of judicial reviews and s.204 County Court appeals. Prepare court documentation, instruct Counsel and attend court where required. Respond to legal challenges regarding temporary accommodation and allocations decisions. Provide advice, feedback and guidance to Housing Advisers, Allocations and Temporary Accommodation teams. Prepare reports on review volumes, outcomes and statutory compliance. Deliver training and briefings to officers on legal developments and case law. Maintain accurate case records and ensure all databases and systems are up to date. Respond to correspondence from Councillors, MPs, solicitors and senior stakeholders. Identify potential abuse of process and liaise with Corporate Anti-Fraud where appropriate. Deputise for the Reviews Manager where required. Key Requirements Detailed knowledge of the Housing Act 1996 (Parts VI & VII). Strong understanding of the Homelessness Reduction Act 2017 and associated Regulations. Knowledge of the Homelessness Code of Guidance and relevant case law. Experience conducting statutory homelessness and suitability reviews. Working knowledge of allocations legislation and Housing Register processes. Understanding of welfare benefits, immigration and eligibility legislation. Experience drafting legally robust decision letters and reports. Experience liaising with Legal Services and responding to judicial reviews or appeals. Strong analytical and investigative skills. Excellent written and verbal communication skills. Ability to manage complex caseloads and work to statutory deadlines. Ability to work independently while contributing effectively within a team. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Review Officers, Senior Housing Options Officers and Homelessness specialists across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced homelessness and reviews professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Service Charge Officer Either 12-month fixed term contract or permanent 31,937 - 39,922 Dartford area - Hybrid working Our client a housing association in London and Kent is looking for a Service Charge Officer to provide excellent customer service to all our clients service users by ensuring service charges are calculated and charged fairly to customers in accordance with legislation and agreements.The successful candidate will be responsible for: Setting service charge estimates for all existing homes annually, complying with tenancy agreements and leases and adhering to current legislation. Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve. Reconciling actual costs for all homes with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Work with external auditors, to provide answers to queries relating to the year-end accounts. Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates and final accounts. Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds. Providing advice and support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same. To be considered for the role you will need: A good standard of education, with good numerical ability. Good understanding in the use of financial, and other, database systems. An operational understanding of all legislation and best practice as it relates to service charges. An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
17/02/2026
Full time
Service Charge Officer Either 12-month fixed term contract or permanent 31,937 - 39,922 Dartford area - Hybrid working Our client a housing association in London and Kent is looking for a Service Charge Officer to provide excellent customer service to all our clients service users by ensuring service charges are calculated and charged fairly to customers in accordance with legislation and agreements.The successful candidate will be responsible for: Setting service charge estimates for all existing homes annually, complying with tenancy agreements and leases and adhering to current legislation. Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve. Reconciling actual costs for all homes with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Work with external auditors, to provide answers to queries relating to the year-end accounts. Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates and final accounts. Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds. Providing advice and support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same. To be considered for the role you will need: A good standard of education, with good numerical ability. Good understanding in the use of financial, and other, database systems. An operational understanding of all legislation and best practice as it relates to service charges. An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Regional Repairs Manager - Full-time, Permanent opportunity (37.5 hours) £64,692 - £68,097 Southgate/Wembley, North London - this position is suitable for MTVH's hybrid working policy We are looking for an energetic experienced Regional Repairs Manager to manage our team of experienced surveyors working from our North London offices. You will be leading a team covering a wide geographical area and the stock includes Leasehold, Shared ownership and General Needs properties. We need a person who can make quick measured decisions on behalf of our customers and the business and who can interact at all levels. Key responsibilities will include, but not limited to: - To oversee a team of Repair Officers, Surveyors and Senior Surveyors carrying out Responsive Repairs across the MTVH stock in the North London To manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties To monitor and provide reports on performance for all KPI's with commentary to support To hold Operational Core Groups inviting relevant stakeholders and ensure accurate records are kept and circulated. To take part in Strategic Core Groups putting forward recommendations To lead on Regional issues and ensure trackers are set up to monitor complaints both informal and formal To lead repair projects on Estates and include residents groups and other MTVH stakeholders as required To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims. To promote ownership and accountability within the team To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker,PFI contracts, Housing, Leaseholders etc About you : You will have strong leadership skills and background in managing a team working on responsive repairs as well as experience of Contract Management to be able to lead the team effectively. In addition, experience of analysing customer feedback to achieve service improvements is essential and the ability to respond to customers in an effective and professional manner both on the phone and in writing. The nature of this role means that the post holder will come in to contact with vulnerable adults who access healthcare services. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
16/02/2026
Full time
Senior Regional Repairs Manager - Full-time, Permanent opportunity (37.5 hours) £64,692 - £68,097 Southgate/Wembley, North London - this position is suitable for MTVH's hybrid working policy We are looking for an energetic experienced Regional Repairs Manager to manage our team of experienced surveyors working from our North London offices. You will be leading a team covering a wide geographical area and the stock includes Leasehold, Shared ownership and General Needs properties. We need a person who can make quick measured decisions on behalf of our customers and the business and who can interact at all levels. Key responsibilities will include, but not limited to: - To oversee a team of Repair Officers, Surveyors and Senior Surveyors carrying out Responsive Repairs across the MTVH stock in the North London To manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties To monitor and provide reports on performance for all KPI's with commentary to support To hold Operational Core Groups inviting relevant stakeholders and ensure accurate records are kept and circulated. To take part in Strategic Core Groups putting forward recommendations To lead on Regional issues and ensure trackers are set up to monitor complaints both informal and formal To lead repair projects on Estates and include residents groups and other MTVH stakeholders as required To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims. To promote ownership and accountability within the team To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker,PFI contracts, Housing, Leaseholders etc About you : You will have strong leadership skills and background in managing a team working on responsive repairs as well as experience of Contract Management to be able to lead the team effectively. In addition, experience of analysing customer feedback to achieve service improvements is essential and the ability to respond to customers in an effective and professional manner both on the phone and in writing. The nature of this role means that the post holder will come in to contact with vulnerable adults who access healthcare services. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Local council authority are looking for a Housing Administration Officer to join them on a temporary basis. Working in Loughborough, you will be required to complete a variety of administration and customer service duties. As follows:- Duties:- Provide complete administration duties across the housing section of the council. Deal with any enquiries, internally or from customers. Update and maintain data on internal systems and complete spreadsheets. Support team meetings. Dealing with any complaints and enquiries. Process housing related Grants including preparation of general correspondence. Progress Grants related invoices. Monitor and progress Grant repayments and Land Charge data. Assist with the preparation of formal statutory notices and licences. Any other related administration duties. Experience and qualifications:- GCSE or equivalent in English and Maths Significant experience of clerical and office administration duties. Experience working with internal systems. Experience working in customer focused environment. If this is of interested, we would be delighted to hear from you.
16/02/2026
Seasonal
Local council authority are looking for a Housing Administration Officer to join them on a temporary basis. Working in Loughborough, you will be required to complete a variety of administration and customer service duties. As follows:- Duties:- Provide complete administration duties across the housing section of the council. Deal with any enquiries, internally or from customers. Update and maintain data on internal systems and complete spreadsheets. Support team meetings. Dealing with any complaints and enquiries. Process housing related Grants including preparation of general correspondence. Progress Grants related invoices. Monitor and progress Grant repayments and Land Charge data. Assist with the preparation of formal statutory notices and licences. Any other related administration duties. Experience and qualifications:- GCSE or equivalent in English and Maths Significant experience of clerical and office administration duties. Experience working with internal systems. Experience working in customer focused environment. If this is of interested, we would be delighted to hear from you.
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
13/02/2026
Full time
Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Public Protection & Enforcement Manager Ready to lead from the front and make a real difference? We're looking for a Public Protection & Enforcement Manager to take charge of a vital, high-profile service that helps keep our borough safe, healthy and thriving. About the role As Public Protection & Enforcement Manager, you'll be the Local Authorities lead officer on public protection, with responsibility for Environmental Health, Licensing, Health & Safety, Community Wardens, Parking Services and Community Safety . You'll set strategy, balance prevention with enforcement, and ensure statutory duties are met while services continue to evolve to meet community needs. You'll lead and inspire a team of managers and specialists, work closely with Members and partners, manage budgets, and confidently handle sensitive or high-profile issues. It's a varied, influential role where your decisions will have a direct impact on residents' day-to-day lives. What you'll need You'll bring strong leadership experience within public protection, enforcement or a closely related field, with the confidence to operate in a political environment. You'll be comfortable making decisions, managing people and budgets, and driving continuous improvement across complex services. The role is full time (37 hours), including some evening and weekend work, with time off in lieu for authorised additional hours. How to apply If you're ready to step into a senior role with purpose, influence and variety and you can see yourself as our next Public Protection & Enforcement Manager we'd love to hear from you. If of interest, please drop me a call on (phone number removed) to discuss next steps, alternatively email me with your CV to (url removed) or connect with me on LinkedIn for a confidential chat.
10/02/2026
Contract
Public Protection & Enforcement Manager Ready to lead from the front and make a real difference? We're looking for a Public Protection & Enforcement Manager to take charge of a vital, high-profile service that helps keep our borough safe, healthy and thriving. About the role As Public Protection & Enforcement Manager, you'll be the Local Authorities lead officer on public protection, with responsibility for Environmental Health, Licensing, Health & Safety, Community Wardens, Parking Services and Community Safety . You'll set strategy, balance prevention with enforcement, and ensure statutory duties are met while services continue to evolve to meet community needs. You'll lead and inspire a team of managers and specialists, work closely with Members and partners, manage budgets, and confidently handle sensitive or high-profile issues. It's a varied, influential role where your decisions will have a direct impact on residents' day-to-day lives. What you'll need You'll bring strong leadership experience within public protection, enforcement or a closely related field, with the confidence to operate in a political environment. You'll be comfortable making decisions, managing people and budgets, and driving continuous improvement across complex services. The role is full time (37 hours), including some evening and weekend work, with time off in lieu for authorised additional hours. How to apply If you're ready to step into a senior role with purpose, influence and variety and you can see yourself as our next Public Protection & Enforcement Manager we'd love to hear from you. If of interest, please drop me a call on (phone number removed) to discuss next steps, alternatively email me with your CV to (url removed) or connect with me on LinkedIn for a confidential chat.
A local authority in Berkshire is seeking an experienced Housing Allocations Officer to join its Housing Services team. This role plays a key part in delivering a fair, transparent, and legally compliant allocations service, providing advice and assistance in line with the Council's Allocations Scheme and Nominations Agreement. You will be responsible for managing the allocation process through to property matching, making informed decisions on housing register applications, and determining application status and banding. The role involves allocating accommodation via direct matching, including cases involving medical needs, delayed discharge of care, under-occupiers, and homelessness. You will also coordinate the input of void and new-build properties from Housing Associations. The successful candidate will have practical experience using NEC (Northgate), Civica, or Jigsaw within a housing allocations or housing register environment. This is a hybrid role, with 2 days per week office-based. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
06/02/2026
Contract
A local authority in Berkshire is seeking an experienced Housing Allocations Officer to join its Housing Services team. This role plays a key part in delivering a fair, transparent, and legally compliant allocations service, providing advice and assistance in line with the Council's Allocations Scheme and Nominations Agreement. You will be responsible for managing the allocation process through to property matching, making informed decisions on housing register applications, and determining application status and banding. The role involves allocating accommodation via direct matching, including cases involving medical needs, delayed discharge of care, under-occupiers, and homelessness. You will also coordinate the input of void and new-build properties from Housing Associations. The successful candidate will have practical experience using NEC (Northgate), Civica, or Jigsaw within a housing allocations or housing register environment. This is a hybrid role, with 2 days per week office-based. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
26/08/2025
Seasonal
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
26/08/2025
Contract
Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
29/01/2025
Seasonal
Adecco are supporting a London Borough Council team in a service role as a Leasehold Advisor Job Title: Leasehold Advisor - Right to Buy Team Location: East London - Contract Type: Temporary - Working Pattern: Full Time - Hourly rate from: 22.13 - PAYE - Hourly rate to: 28.94 - Umbrella About Our Client: Our client, a London Borough Council, is seeking a Leasehold Advisor to join their Collections Team of Leasehold Services. They are committed to delivering excellent customer service and providing expert advice and information to leaseholders. The Right to Buy team administers the right to buy (RTB) process ensuring statutory time frames are adhered to, applicants are updated on the progress of their applications, and they carry out due diligence to protect public purse. The RTB team is made up as follows; -1 RTB Team Leader -4 RTB Officers -2 Support Officers Benefits & Perks: Competitive hourly rate Temporary contract with full-time working hours Convenient location with nearby parking and easy access to public transportation Responsibilities: Administer Right to Buy sales from first enquiry to completion of sale, according to legislation and within statutory timescales. Ensure all enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to maintain a high level of customer care. Ensuring that Right to Buy customers are fully aware of the implications of buying and that home ownership is the right choice for them, that they are advised appropriately and protected from deferred sale companies and illegal lenders. Refer customers to internal and external financial advice services. Take responsibility for monitoring own workload ensuring that all timescales are met. Work at flexible times of the day, according to the needs of the service, including frequent evening consultation events and some weekend events. Attend Leaseholder Forums, estate surgeries and neighbourhood offices, and other meetings when required. Deal with complex and contentious correspondence, members' enquiries and Stage 1 complaints. Carry out unannounced tenancy audits visiting properties following receipt of RTB application - Protecting Council assets and public money and preventing fraud. Provide accurate advice on payment options and refer vulnerable leaseholders for additional support Advise contract administrators and consultants on consultation requirements Assist in disputed cases and supply documentation for legal proceedings Update work progress and contribute to the annual service improvement plan Take a proactive approach to professional development Essential Skills, Qualifications, and Experience: Ability to effectively respond to complaints and FOI requests Experience in resolving disputes with leaseholders and arranging compensation Strong customer service experience Accounts experience to produce estimates, accounts, and reports Experience in working collaboratively with colleagues and leaseholders to deliver improvements Understanding of leaseholders' liability and ability to calculate charges accurately Knowledge of regulations and lease terms for compliant consultation Excellent communication skills for engaging with leaseholders and briefing senior staff Ability to monitor and advise on scheme final account progress Up-to-date knowledge of relevant policies and legislation Desirable Skills, Qualifications, and Experience: Previous experience providing specialist advice and information to leaseholders Familiarity with Section 20 requirements Proven track record of professional development If you are an experienced Leasehold Advisor with a strong background in providing expert advice and excellent customer service, we encourage you to apply. Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
