Accounts Assistant Location: Office-based (South West London - Victoria) Hours: 8am - 5pm (Monday to Friday) Salary: 40,000 - 45,000 (DOE) Overview We are working with a well-established high-end residential building and construction company seeking an experienced Accounts Assistant / Accounts Officer to support the finance function. This is a hands-on role, heavily focused on day-to-day transactional accounting, with Xero at its core. You will provide essential support to the finance function, managing transactional processes, reconciliations, and internal finance administration. This is an office-based position in South West London requiring strong attention to detail and confidence working autonomously. Key Responsibilities Reconciling supplier invoices Loading, coding, and processing invoices within Xero Day-to-day transaction coding (strong Xero experience essential) Assisting with cash flow reporting and forecasting (Excel-based) Supporting quarterly VAT returns (prepared for external accountants) Collecting, organising, and managing internal invoices Assisting with payroll processing via Xero Managing and verifying Reverse Charge VAT requirements General finance administration and wider business support Please note: this role does not include payment authority. That ideal candidate will have Proven experience as an Accounts Assistant or Accounts Officer Strong working knowledge of Xero (essential) Confident Excel user , particularly for cash flow tracking Experience with VAT and Reverse Charge VAT Highly organised, detail-focused, and comfortable in an office environment Collaborative and supportive, with the ability to assist during a transition period. Benefits 20 days holiday + 8 bank holidays (including Christmas shutdown) Pension scheme Long-service benefits (additional holiday entitlement, etc.) We are a Kiwi / Aussie owned & operated company that has been helping people in the construction industry for 20 years!
16/01/2026
Full time
Accounts Assistant Location: Office-based (South West London - Victoria) Hours: 8am - 5pm (Monday to Friday) Salary: 40,000 - 45,000 (DOE) Overview We are working with a well-established high-end residential building and construction company seeking an experienced Accounts Assistant / Accounts Officer to support the finance function. This is a hands-on role, heavily focused on day-to-day transactional accounting, with Xero at its core. You will provide essential support to the finance function, managing transactional processes, reconciliations, and internal finance administration. This is an office-based position in South West London requiring strong attention to detail and confidence working autonomously. Key Responsibilities Reconciling supplier invoices Loading, coding, and processing invoices within Xero Day-to-day transaction coding (strong Xero experience essential) Assisting with cash flow reporting and forecasting (Excel-based) Supporting quarterly VAT returns (prepared for external accountants) Collecting, organising, and managing internal invoices Assisting with payroll processing via Xero Managing and verifying Reverse Charge VAT requirements General finance administration and wider business support Please note: this role does not include payment authority. That ideal candidate will have Proven experience as an Accounts Assistant or Accounts Officer Strong working knowledge of Xero (essential) Confident Excel user , particularly for cash flow tracking Experience with VAT and Reverse Charge VAT Highly organised, detail-focused, and comfortable in an office environment Collaborative and supportive, with the ability to assist during a transition period. Benefits 20 days holiday + 8 bank holidays (including Christmas shutdown) Pension scheme Long-service benefits (additional holiday entitlement, etc.) We are a Kiwi / Aussie owned & operated company that has been helping people in the construction industry for 20 years!
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
15/01/2026
Full time
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face to face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out of hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Morgan Hunt UK Limited
Kingston Upon Thames, Surrey
RB Kingston Upon Thames - Temporary Accommodation Officer RB Kingston Upon Thames are looking for a Temporary Accommodation Officer. Role purpose Ensure effective and efficient management of all temporary accommodation in accordance with relevant legislation, policies and procedures. Ensure all repairing obligations and health & housing safety rating standards are met within the Council's own hostel accommodation and homes leased in the private sector, including those managed by external providers. Manage relationships with homeless households provided temporary accommodation, including action to assist in income recovery, investigate anti social behaviour and, where needed, recover possession. Build and maintain relationships with providers of temporary accommodation. Identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided. Support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service. Report to the Temporary Accommodation Team Manager and have no line management responsibility. Internal relationships Elected Members & Councillors Team Colleagues Head of Service Colleagues in Children & Adults Social Care & Housing Finance & Benefits Teams Environmental Health Building Control External relationships Service users (and their representatives) Temporary accommodation providers Housing Association/Registered Provider partners All relevant partner organisations the Council does business with (strategic partnerships, local authorities, registered providers, developers, private owners, etc.) and other Government/regulatory bodies (Housing Regulator, GLA, etc.) Benchmarking partners South West London Fraud Team Key activities Performance Work with manager and colleagues to define outcomes, set targets and monitor performance within a culture of continual improvement. Support operational plans to ensure resources are used to best effect and impact. Customers and Partners Build strong internal and external working partnerships to enable the service to be delivered in an outcome focused and efficient way. Support Kingston's commitment to community cohesion and valuing diversity and social inclusion. Digital/New Ways of Working Use new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminate paper based processes. Delivery Deliver a high quality temporary accommodation management service to homeless households and other occupants of temporary accommodation including Council Hostels, Private Leasing Scheme and other supported accommodation. Undertake property viewings and sign ups, support residents to retain homes by actively assisting with housing benefit applications at lettings commencement. Ensure rent account set up and closure applicable to a letting, providing information to residents on mechanisms for rent payment. Advise the Housing Access and Housing Solutions team of nominees' acceptance of accommodation or refusal to help secure reasons for refusal. Ensure periodic compliance certification, health and housing safety rating checks through a programme of periodic and responsive property visits, and provide person centred fire risk assessments. Conduct property inspections at pre void, void, re let and within a planned programme of visits to identify repair and improvement needs, produce reports and use photo books or other tools to monitor completion. Raise repair requests with accommodation providers and contractors and monitor their completion to ensure the local authority meets its obligations and providers meet contractual terms. Escalate any absence of repair or improvement needed, breach of compliance certification or property hazard identified within the health and housing safety rating system to providers, team leader, and if no action, refer to the Market Supply Team billing officer. Handle any applicable recharge for repair to occupier or provider, notifying the relevant party and referring collection charge to the Market Supply Team billing officer. Provide responses to enquiries related to property conditions, improvement and repair requests from accommodation providers, residents, their advocates and elected representatives. Proactively work to reduce void turnaround, minimising financial loss. Recruitment Agency Information Morgan Hunt is a multi award winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
15/01/2026
Full time
RB Kingston Upon Thames - Temporary Accommodation Officer RB Kingston Upon Thames are looking for a Temporary Accommodation Officer. Role purpose Ensure effective and efficient management of all temporary accommodation in accordance with relevant legislation, policies and procedures. Ensure all repairing obligations and health & housing safety rating standards are met within the Council's own hostel accommodation and homes leased in the private sector, including those managed by external providers. Manage relationships with homeless households provided temporary accommodation, including action to assist in income recovery, investigate anti social behaviour and, where needed, recover possession. Build and maintain relationships with providers of temporary accommodation. Identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided. Support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service. Report to the Temporary Accommodation Team Manager and have no line management responsibility. Internal relationships Elected Members & Councillors Team Colleagues Head of Service Colleagues in Children & Adults Social Care & Housing Finance & Benefits Teams Environmental Health Building Control External relationships Service users (and their representatives) Temporary accommodation providers Housing Association/Registered Provider partners All relevant partner organisations the Council does business with (strategic partnerships, local authorities, registered providers, developers, private owners, etc.) and other Government/regulatory bodies (Housing Regulator, GLA, etc.) Benchmarking partners South West London Fraud Team Key activities Performance Work with manager and colleagues to define outcomes, set targets and monitor performance within a culture of continual improvement. Support operational plans to ensure resources are used to best effect and impact. Customers and Partners Build strong internal and external working partnerships to enable the service to be delivered in an outcome focused and efficient way. Support Kingston's commitment to community cohesion and valuing diversity and social inclusion. Digital/New Ways of Working Use new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminate paper based processes. Delivery Deliver a high quality temporary accommodation management service to homeless households and other occupants of temporary accommodation including Council Hostels, Private Leasing Scheme and other supported accommodation. Undertake property viewings and sign ups, support residents to retain homes by actively assisting with housing benefit applications at lettings commencement. Ensure rent account set up and closure applicable to a letting, providing information to residents on mechanisms for rent payment. Advise the Housing Access and Housing Solutions team of nominees' acceptance of accommodation or refusal to help secure reasons for refusal. Ensure periodic compliance certification, health and housing safety rating checks through a programme of periodic and responsive property visits, and provide person centred fire risk assessments. Conduct property inspections at pre void, void, re let and within a planned programme of visits to identify repair and improvement needs, produce reports and use photo books or other tools to monitor completion. Raise repair requests with accommodation providers and contractors and monitor their completion to ensure the local authority meets its obligations and providers meet contractual terms. Escalate any absence of repair or improvement needed, breach of compliance certification or property hazard identified within the health and housing safety rating system to providers, team leader, and if no action, refer to the Market Supply Team billing officer. Handle any applicable recharge for repair to occupier or provider, notifying the relevant party and referring collection charge to the Market Supply Team billing officer. Provide responses to enquiries related to property conditions, improvement and repair requests from accommodation providers, residents, their advocates and elected representatives. Proactively work to reduce void turnaround, minimising financial loss. Recruitment Agency Information Morgan Hunt is a multi award winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job Title: Commercial Property Officer Organisation: Housing Association Contract: 3-month rolling contract Rate: 36.12 per hour (Umbrella) Working Pattern: Hybrid - mix of site, office and home working The Role We are seeking an experienced Commercial Property Officer to manage a diverse commercial property portfolio within a housing association environment. You will deliver a professional, compliant and customer-focused property management service, ensuring assets are well maintained, income is maximised and communities benefit from well-managed commercial spaces. Key Responsibilities Manage commercial properties to a high standard, meeting financial and service KPIs Oversee rent and service charge billing, collection, arrears and void management Ensure full compliance with Health & Safety, Building and Fire Safety regulations Manage leases, lettings, renewals, rent reviews and tenant compliance Build strong relationships with tenants, stakeholders, contractors and suppliers Carry out inspections, manage repairs, building works and tenant fit-outs Monitor budgets, expenditure, service charges, insurance and business rates Maintain accurate records and provide a high-quality landlord service Support asset management initiatives, social value and community integration About You Proven experience in commercial property management, ideally within housing or mixed-use environments Strong knowledge of leases, compliance and commercial asset management Experience delivering excellent customer service and managing contractors Confident managing income, budgets and complex property issues Able to work flexibly across sites, office and home Hybrid Requirement Minimum 2 days per week on site Minimum 2 days per week in the office Up to 1 day per week working from home (depending on role requirements) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
15/01/2026
Contract
Job Title: Commercial Property Officer Organisation: Housing Association Contract: 3-month rolling contract Rate: 36.12 per hour (Umbrella) Working Pattern: Hybrid - mix of site, office and home working The Role We are seeking an experienced Commercial Property Officer to manage a diverse commercial property portfolio within a housing association environment. You will deliver a professional, compliant and customer-focused property management service, ensuring assets are well maintained, income is maximised and communities benefit from well-managed commercial spaces. Key Responsibilities Manage commercial properties to a high standard, meeting financial and service KPIs Oversee rent and service charge billing, collection, arrears and void management Ensure full compliance with Health & Safety, Building and Fire Safety regulations Manage leases, lettings, renewals, rent reviews and tenant compliance Build strong relationships with tenants, stakeholders, contractors and suppliers Carry out inspections, manage repairs, building works and tenant fit-outs Monitor budgets, expenditure, service charges, insurance and business rates Maintain accurate records and provide a high-quality landlord service Support asset management initiatives, social value and community integration About You Proven experience in commercial property management, ideally within housing or mixed-use environments Strong knowledge of leases, compliance and commercial asset management Experience delivering excellent customer service and managing contractors Confident managing income, budgets and complex property issues Able to work flexibly across sites, office and home Hybrid Requirement Minimum 2 days per week on site Minimum 2 days per week in the office Up to 1 day per week working from home (depending on role requirements) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
MMP Consultancy are working with a fantastic organisation to recruit a Housing Standards Officer to join them on a temporary basis in West Sussex. Responsibilities: To discharge the duties of the post in accordance with the Corporate Plan with a view to continuous improvement of clients services. Work with other staff and management of the Housing Standards Team, to help ensure the team delivers the highest quality environmental health services possible. Promote an enthusiastic, positive, and professional atmosphere within the Housing Standards Team and to provide a customer and stakeholder focused approach. Contribute positively to a "team working ethos", both within the Environmental Health service and the client as a whole. Investigate and carry out operational inspections relating to the assessment and licensing of Houses in Multiple Occupation. Apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy. Investigate and carry out inspections of all housing related complaints. To apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy. Respond to Disabled Facility Grant enquiries in a timely manner; process, inspect and deliver appropriate adaptations in accordance with Occupational Therapist recommendations together with associated financial assistance and maintaining appropriate records. Skills & Experience Recent experience of carrying out inspections and applying current housing standards. Ability to interpret specialist information e.g. technical plans/drawings and specifications. Experience in processing, inspecting and delivering Disabled Facilities Grants. Recent experience of carrying out assessments and licensing of Houses in Multiple Occupation. Recent experience of carrying out inspections and applying current housing standards using the Housing Health and Safety Rating System (HHSRS).
14/01/2026
Seasonal
MMP Consultancy are working with a fantastic organisation to recruit a Housing Standards Officer to join them on a temporary basis in West Sussex. Responsibilities: To discharge the duties of the post in accordance with the Corporate Plan with a view to continuous improvement of clients services. Work with other staff and management of the Housing Standards Team, to help ensure the team delivers the highest quality environmental health services possible. Promote an enthusiastic, positive, and professional atmosphere within the Housing Standards Team and to provide a customer and stakeholder focused approach. Contribute positively to a "team working ethos", both within the Environmental Health service and the client as a whole. Investigate and carry out operational inspections relating to the assessment and licensing of Houses in Multiple Occupation. Apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy. Investigate and carry out inspections of all housing related complaints. To apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy. Respond to Disabled Facility Grant enquiries in a timely manner; process, inspect and deliver appropriate adaptations in accordance with Occupational Therapist recommendations together with associated financial assistance and maintaining appropriate records. Skills & Experience Recent experience of carrying out inspections and applying current housing standards. Ability to interpret specialist information e.g. technical plans/drawings and specifications. Experience in processing, inspecting and delivering Disabled Facilities Grants. Recent experience of carrying out assessments and licensing of Houses in Multiple Occupation. Recent experience of carrying out inspections and applying current housing standards using the Housing Health and Safety Rating System (HHSRS).
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
14/01/2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Homeowner Services Officer Location - Bracknell Salary - 36,986 per annum 37 Hours per week - (Monday - Friday) Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Homeowner Services Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Homeowner Services Officer: Your main purpose as a Homeowner Services Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
13/01/2026
Full time
Homeowner Services Officer Location - Bracknell Salary - 36,986 per annum 37 Hours per week - (Monday - Friday) Sellick Partnership Ltd are assisting a well-established housing organisation with the recruitment of a Homeowner Services Officer to manage a wide portfolio taking full responsibility for leasehold management. Job responsibilities for the Homeowner Services Officer: Your main purpose as a Homeowner Services Officer will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants Knowledge, skills and experience required You'll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002, Landlord and Tenant Act and Building Safety Act 2022). You'll have demonstrable knowledge and experience of applying Leasehold law relating to assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges. You'll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve. If you feel well-suited to the role or would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Homeowner Services Officer Location: Bracknell Salary: £36,980 per annum plus fantastic benefits Contract: Permanent, full-time Monday to Friday Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Provide specialist advice on lease covenants, subletting, alterations, and lease variations. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges. Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination. Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).
13/01/2026
Full time
Homeowner Services Officer Location: Bracknell Salary: £36,980 per annum plus fantastic benefits Contract: Permanent, full-time Monday to Friday Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Provide specialist advice on lease covenants, subletting, alterations, and lease variations. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges. Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination. Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
13/01/2026
Full time
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well-managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on-site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter-household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign-ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi-agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face-to-face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record-keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree-level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing management and temporary accommodation professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
12/01/2026
Contract
We're recruiting an experienced and proactive Accommodation Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong temporary accommodation and property management experience to play a key role in ensuring homeless households are placed in safe, suitable and well-managed accommodation. You'll be responsible for managing a portfolio of temporary accommodation and PSL properties, ensuring compliance with health and safety standards, effective tenancy management, and strong engagement with residents, landlords and partner agencies. The role is central to sustaining tenancies and reducing repeat homelessness. This role will be delivered on a hybrid basis, with a mix of home working, office attendance and on-site visits to client premises. The successful candidate must have use of a car for business purposes and valid business insurance. The Role Manage a portfolio of temporary accommodation and PSL properties, covering voids, lettings, tenancy management, repairs and landlord liaison. Contract manage temporary accommodation providers, ensuring compliance with contractual obligations. Carry out regular inspections to ensure properties meet health and safety standards, fitness requirements and local standards. Monitor and visit residents in temporary accommodation to ensure authorised occupation, vacation and repossession in line with homelessness legislation. Ensure households owed a housing duty are actively seeking alternative housing options. Provide advice and support on safeguarding, health and wellbeing, welfare rights, budgeting, tenancy management and independent living skills. Work closely with Housing Needs, Homelessness and other internal teams to ensure coordinated service delivery. Investigate complaints relating to temporary accommodation, service delivery and inter-household disputes, implementing appropriate remedial action. Serve Notices to Quit, support legal proceedings, prepare witness statements and attend court where required. Manage the discharge of households, including arrangements for storage or disposal of belongings following vacation. Complete accommodation sign-ups promptly to minimise void loss and rental income loss. Liaise and negotiate with landlords, agents and accommodation providers to secure suitable placements. Support residents with applications for Discretionary Housing Payments where appropriate. Identify and address tenancy breaches, fraud or misuse of accommodation proportionately and effectively. Lead on complex cases, developing support plans for households at risk of tenancy failure. Convene and participate in multi-agency meetings and case conferences. Deal with safeguarding concerns in line with council procedures. Maintain accurate case records and respond to complaints, Member enquiries and correspondence professionally. Support innovation, service improvement and change initiatives within the team. Key Requirements Experience working in a frontline housing or temporary accommodation role. Proven experience managing properties, tenancies or licences, including dealing with ASB and tenancy breaches. Experience handling complex casework face-to-face and in writing. Strong understanding of homelessness legislation, temporary accommodation and housing management processes. Ability to carry out property inspections and identify health and safety or compliance issues. Experience working with vulnerable households and managing challenging situations sensitively. Strong communication skills, with the ability to explain complex housing issues clearly. Ability to manage a varied caseload and work independently while contributing to a team environment. Strong record-keeping and administrative skills with attention to detail. Effective numeracy skills, including assessing affordability where required. Degree-level qualification or equivalent relevant experience. Full UK driving licence, use of a car for business purposes, and valid business insurance. Willingness to work flexibly, including occasional out-of-hours work. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing management and temporary accommodation professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
11/01/2026
Full time
Job Title Temporary Accommodation Officer Contract & Location Permanent, Kingston Role Purpose To ensure the effective and efficient management of the Council's Temporary Accommodation portfolio in accordance with relevant legislation, policies, and procedures. Key Responsibilities Deliver a high-quality temporary accommodation management service across Council hostels, private sector leased accommodation, spot-purchased homes, and supported accommodation. Undertake property viewings, sign-ups, and lettings, ensuring residents understand licence/tenancy conditions and rent payment methods. Support residents to sustain accommodation by assisting with Housing Benefit applications at the start of lettings. Ensure rent accounts are correctly set up and closed, monitoring arrears and identifying cases requiring further action. Carry out property inspections at pre-void, void, re-let, and through planned inspection programmes. Ensure all properties meet repairing obligations and health and housing safety rating standards. Arrange, monitor, and follow up repairs with providers and contractors, ensuring completion within agreed timescales. Ensure compliance certification is in place, including fire safety and person-centred fire risk assessments. Record, escape, and refer unresolved hazards, disrepair, or compliance breaches appropriately. Minimise void turnaround times and reduce rent loss. Manage relationships with residents, responding to enquiries and complaints relating to property condition, repairs, and tenancy matters. Investigate and record anti-social behaviour, licence breaches, unauthorised occupation, sub-letting, and abandonment. Liaise with Legal Services on possession action and represent the Council at court hearings and evictions when required. Work with the Housing Access and Housing Solutions teams on suitability, transfers, alternative placements, and discharge of duty. Identify safeguarding risks, welfare needs, and support requirements of residents. Raise safeguarding alerts and attend multi-agency meetings. Refer residents to appropriate support services, including welfare benefits, debt advice, employment support, and social care. Build and maintain effective working relationships with temporary accommodation providers, housing associations, and private landlords. Work collaboratively with internal teams including Housing, Social Care, Finance, Benefits, Environmental Health, Building Control, and Fraud. Support the maximisation of private sector accommodation options to reduce reliance on bed and breakfast placements. Contribute to service planning, performance monitoring, and continuous improvement initiatives. Maintain accurate records and provide performance data and reports to the Team Manager. Keep up to date with relevant housing and homelessness legislation and policy, providing specialist advice to colleagues as required. Participate in the out-of-hours rota to support temporary accommodation residents during emergencies. Embed equality, fairness, inclusion, and respect in all aspects of service delivery and team working. Act in accordance with the Council's values and commitment to community cohesion. Person Specification Knowledge Knowledge of private sector housing law and security of tenure, including Assured Shorthold Tenancies. Knowledge of repairing and health and safety obligations relating to temporary accommodation. Understanding of the needs of homeless households in temporary accommodation. Knowledge of Part VI of the Housing Act 1996 and homelessness legislation (Desirable). Experience Experience working in a busy frontline housing or similar customer-facing service. Experience of managing complex casework. Experience of partnership working, negotiation, and influencing to achieve outcomes. Skills & Abilities Strong customer focus with the ability to manage challenging behaviour. Excellent verbal and written communication skills. Strong organisational and administrative skills with attention to detail. Ability to interpret complex information and apply it effectively in practice. Ability to prioritise, problem-solve creatively, and meet deadlines in a pressured environment. Strong interpersonal and negotiation skills. Commitment to ongoing professional development and learning. Confident use of digital systems and agile working practices.
An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - . We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools. By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience. Job responsibilities Operational To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use. To ensure that maximum utilisation of accommodation is achieved. To respond to all accommodation enquiries in a timely manner. To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space. To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to 5K To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancy sheets. To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking of inventories of all estates assets. To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate. General Any other duties consistent with the grade that may be allocated from time to time by the head of service. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together. Person Specification Qualifications Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. An ability to undertake future training Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the provision of accommodation Skills and Knowledge Perform under pressure. Task focused. Customer/service user thinking/focus. Positive communicator with a can do attitude. Evidence of the ability to plan and prioritise work to meet own and department deadlines. Ability to take responsibility and be accountable. Knowledge of facilities/clinical practices and processes Personal Attributes Work as part of a team Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together). Willingness and ability to work across different sites and travel to alternative sites and across the community as required. Knowledge of Estates and Facilities /Clinical practice and processes would be helpful. Experience Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. Experience of creating, analysing and interpreting data in IT packages. Experience of producing performance reports. Experience of working with a diverse range of staff. Experience of working with KPIs. Experience of being able to work unsupervised Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the Associate Director of Estates and Facilities
11/01/2026
Full time
An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - . We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools. By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience. Job responsibilities Operational To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use. To ensure that maximum utilisation of accommodation is achieved. To respond to all accommodation enquiries in a timely manner. To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space. To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to 5K To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancy sheets. To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking of inventories of all estates assets. To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate. General Any other duties consistent with the grade that may be allocated from time to time by the head of service. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together. Person Specification Qualifications Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. An ability to undertake future training Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the provision of accommodation Skills and Knowledge Perform under pressure. Task focused. Customer/service user thinking/focus. Positive communicator with a can do attitude. Evidence of the ability to plan and prioritise work to meet own and department deadlines. Ability to take responsibility and be accountable. Knowledge of facilities/clinical practices and processes Personal Attributes Work as part of a team Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together). Willingness and ability to work across different sites and travel to alternative sites and across the community as required. Knowledge of Estates and Facilities /Clinical practice and processes would be helpful. Experience Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. Experience of creating, analysing and interpreting data in IT packages. Experience of producing performance reports. Experience of working with a diverse range of staff. Experience of working with KPIs. Experience of being able to work unsupervised Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the Associate Director of Estates and Facilities
Jones Lang LaSalle Incorporated
Edinburgh, Midlothian
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
09/01/2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Permanent opportunity for an Estates Surveyor at council in Lancashire Your new company You will be working for a council in Lancashire Your new role You will manage the Council's operational portfolio and provide support in managing the investment property portfolio in accordance with legislation, applying good estate management practices and ensuring that the financial return on the Council's investment is maximised, to include valuations, rent reviews, service charge management, new lettings, lease renewals, easements, and general estates management. 1.Responsible for the day-to-day management of the property portfolio including : arranging new leases/licences and carrying out renewals ensuring these agreements aresatisfactorily completed within the agreed timetable, budget and service standards managing rent reviews and lease renewals, managing any rent review disputes and agreeing any variations to the lease and terms for surrenders managing lease expiries, meeting tenants on site if necessary, ensuring formal agreement is reached and documented, and making necessary arrangements for the transfer of keys, return of rent deposits, informing utilities and taking meter readings etc. Undertaking valuations for the purposes of establishing rental and capital values for new agreements or for sale of properties and negotiating and settling terms with the prospective tenant, licensee or buyer, and reinstatement values. marketing properties to let or sell, preparing heads of terms, negotiating and agreeing terms for new leases and lease renewals, appointing external marketing agents as appropriate. Instructing the conveyancing team in Legal Services on new leases, renewals and sales of properties through to completion, in line with the Council's Land Disposal Policy and relevant legislation. arranging schedules of condition, dilapidation and repair, with advice from the team's building surveyors when necessary. administering service charges on those properties where it applies, dealing with queries on service charges raised by the accountant and writing to tenants with an annual update of proposed budgets and annual update of final accounts. 2.To undertake site inspections to check compliance with terms of leases and licences and the Council'sstatutory obligations and report all non-compliance matters to take the necessary action to ensure compliance. 3.To arrange repair and maintenance works that are the Council's responsibility as Landlord, instructing the team's building surveyors when necessary and corresponding with the tenants to keep them informed of planned works and arrange inspections of vacant properties on a regular basis. 4.To monitor property budgets, ensuring delivery against the target and providing the information required for budgeting purposes on likely rent increases, impact on vacant properties e.g. general rates liability,insurance etc. 5.To provide valuation advice in accordance with the requirements of the RICS Valuation Standards (where appropriate) as required to others in the Council and technical and professional expertise to assist with the delivery of estate management in which the service unit is involved. 6.To assist in the strategic management of the properties to ensure transparency as to why and how the properties meet the Council's strategic and corporate objectives. 7.To follow the Council's internal procedures, specifically in relation to the acquisition process, notifying designated officers and Councillors at each stage. 8.To be responsible for ensuring the information held on the Council's asset management system is accurate and up to date. 9.Deal with queries from within the Council and externally, co-ordinating any responses and correspondence with Councillors. What you'll need to succeed A minimum of 2 years Estates Surveying experience A property related BSc What you'll get in return Salary £41,800-£46,100 Flexible hybrid working - 2 days per week in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
08/01/2026
Full time
Permanent opportunity for an Estates Surveyor at council in Lancashire Your new company You will be working for a council in Lancashire Your new role You will manage the Council's operational portfolio and provide support in managing the investment property portfolio in accordance with legislation, applying good estate management practices and ensuring that the financial return on the Council's investment is maximised, to include valuations, rent reviews, service charge management, new lettings, lease renewals, easements, and general estates management. 1.Responsible for the day-to-day management of the property portfolio including : arranging new leases/licences and carrying out renewals ensuring these agreements aresatisfactorily completed within the agreed timetable, budget and service standards managing rent reviews and lease renewals, managing any rent review disputes and agreeing any variations to the lease and terms for surrenders managing lease expiries, meeting tenants on site if necessary, ensuring formal agreement is reached and documented, and making necessary arrangements for the transfer of keys, return of rent deposits, informing utilities and taking meter readings etc. Undertaking valuations for the purposes of establishing rental and capital values for new agreements or for sale of properties and negotiating and settling terms with the prospective tenant, licensee or buyer, and reinstatement values. marketing properties to let or sell, preparing heads of terms, negotiating and agreeing terms for new leases and lease renewals, appointing external marketing agents as appropriate. Instructing the conveyancing team in Legal Services on new leases, renewals and sales of properties through to completion, in line with the Council's Land Disposal Policy and relevant legislation. arranging schedules of condition, dilapidation and repair, with advice from the team's building surveyors when necessary. administering service charges on those properties where it applies, dealing with queries on service charges raised by the accountant and writing to tenants with an annual update of proposed budgets and annual update of final accounts. 2.To undertake site inspections to check compliance with terms of leases and licences and the Council'sstatutory obligations and report all non-compliance matters to take the necessary action to ensure compliance. 3.To arrange repair and maintenance works that are the Council's responsibility as Landlord, instructing the team's building surveyors when necessary and corresponding with the tenants to keep them informed of planned works and arrange inspections of vacant properties on a regular basis. 4.To monitor property budgets, ensuring delivery against the target and providing the information required for budgeting purposes on likely rent increases, impact on vacant properties e.g. general rates liability,insurance etc. 5.To provide valuation advice in accordance with the requirements of the RICS Valuation Standards (where appropriate) as required to others in the Council and technical and professional expertise to assist with the delivery of estate management in which the service unit is involved. 6.To assist in the strategic management of the properties to ensure transparency as to why and how the properties meet the Council's strategic and corporate objectives. 7.To follow the Council's internal procedures, specifically in relation to the acquisition process, notifying designated officers and Councillors at each stage. 8.To be responsible for ensuring the information held on the Council's asset management system is accurate and up to date. 9.Deal with queries from within the Council and externally, co-ordinating any responses and correspondence with Councillors. What you'll need to succeed A minimum of 2 years Estates Surveying experience A property related BSc What you'll get in return Salary £41,800-£46,100 Flexible hybrid working - 2 days per week in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.
05/01/2026
Seasonal
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis. In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards. Key Responsibilities Manage and maintain council tax and business rates accounts Identify liable parties, calculate charges, and issue accurate bills Take enforcement action to recover outstanding debts Advise on complex cases and legislation Support and train colleagues to ensure consistent, high-quality service Contribute to process and system improvements Requirements Proven experience in council tax and business rates administration within a local authority Strong knowledge of revenues legislation and recovery processes Excellent attention to detail and communication skills Ability to manage complex cases effectively If you are an experienced Revenues professional ready to make an impact, we want to hear from you. Apply now to find out more.
The company A rapidly expanding Construction Main Contractor with a growing presence in the industry and several industry awards already under their belt. The business has built a fantastic reputation within the industry and are now looking to bolster their design team. They have built their reputation by being committed to delivering a personalised service and adapting their approach to suit each individual client. Due to the rate that they are growing, the company can offer unrivalled progression in comparison to the general market so would suit an ambitious individual with a desire to grow and climb the career ladder. Operating predominantly in the commercial, retail, industrial and residential sectors, they deliver projects valued between 10m- 60m on average. The Role Typical roles & responsibilities will include: Managing the contract specifications, drawings and related documents Issuing and closing out any Requests For Information that arise Chairing design team meetings and leading the process with the consultants and subcontract designers Submitting design information to the client team Ensuring BREEAM compliance where required on projects in support of (and with) the sustainability team Coordinating the submission of information to ensure all planning conditions are discharged, with support of the Planning Consultant/Lead Designer Leading design review workshops with consultant and subcontract design teams to ensure clear understanding of design and technical submissions Carrying out technical reviews of proposed works Coordinating the submission of information to satisfy Building Control compliance in support of the Building Control Officer Managing the design process and issue of information release schedules Providing input and design reviews into the procurement process Providing design & technical support to project management teams Review and offer advice value engineering opportunities To maintain and nurture strong relationships with external parties providing mutual benefits and promote teamwork and co-operation across all departments internally to maximise team and business goals. Benefits The business recognises current challenges within the marketplace to attract top talent and as such are offering an above-average salary and benefits package. This will give you the opportunity to earn a basic salary of up to 85,000 with a package consisting of: Car allowance, private healthcare, pension contribution and other high-street benefits. Get in touch for more information.
02/01/2026
Full time
The company A rapidly expanding Construction Main Contractor with a growing presence in the industry and several industry awards already under their belt. The business has built a fantastic reputation within the industry and are now looking to bolster their design team. They have built their reputation by being committed to delivering a personalised service and adapting their approach to suit each individual client. Due to the rate that they are growing, the company can offer unrivalled progression in comparison to the general market so would suit an ambitious individual with a desire to grow and climb the career ladder. Operating predominantly in the commercial, retail, industrial and residential sectors, they deliver projects valued between 10m- 60m on average. The Role Typical roles & responsibilities will include: Managing the contract specifications, drawings and related documents Issuing and closing out any Requests For Information that arise Chairing design team meetings and leading the process with the consultants and subcontract designers Submitting design information to the client team Ensuring BREEAM compliance where required on projects in support of (and with) the sustainability team Coordinating the submission of information to ensure all planning conditions are discharged, with support of the Planning Consultant/Lead Designer Leading design review workshops with consultant and subcontract design teams to ensure clear understanding of design and technical submissions Carrying out technical reviews of proposed works Coordinating the submission of information to satisfy Building Control compliance in support of the Building Control Officer Managing the design process and issue of information release schedules Providing input and design reviews into the procurement process Providing design & technical support to project management teams Review and offer advice value engineering opportunities To maintain and nurture strong relationships with external parties providing mutual benefits and promote teamwork and co-operation across all departments internally to maximise team and business goals. Benefits The business recognises current challenges within the marketplace to attract top talent and as such are offering an above-average salary and benefits package. This will give you the opportunity to earn a basic salary of up to 85,000 with a package consisting of: Car allowance, private healthcare, pension contribution and other high-street benefits. Get in touch for more information.
The company A rapidly expanding Construction Main Contractor with a growing presence in the industry and several industry awards already under their belt. The business has built a fantastic reputation within the industry and are now looking to bolster their design team. They have built their reputation by being committed to delivering a personalised service and adapting their approach to suit each individual client. Due to the rate that they are growing, the company can offer unrivalled progression in comparison to the general market so would suit an ambitious individual with a desire to grow and climb the career ladder. Operating predominantly in the commercial, retail, industrial and residential sectors, they deliver projects valued between £10m-£60m on average. The Role Typical roles & responsibilities will include: Managing the contract specifications, drawings and related documents Issuing and closing out any Requests For Information that arise Chairing design team meetings and leading the process with the consultants and subcontract designers Submitting design information to the client team Ensuring BREEAM compliance where required on projects in support of (and with) the sustainability team Coordinating the submission of information to ensure all planning conditions are discharged, with support of the Planning Consultant/Lead Designer Leading design review workshops with consultant and subcontract design teams to ensure clear understanding of design and technical submissions Carrying out technical reviews of proposed works Coordinating the submission of information to satisfy Building Control compliance in support of the Building Control Officer Managing the design process and issue of information release schedules Providing input and design reviews into the procurement process Providing design & technical support to project management teams Review and offer advice value engineering opportunities To maintain and nurture strong relationships with external parties providing mutual benefits and promote teamwork and co-operation across all departments internally to maximise team and business goals. Benefits The business recognises current challenges within the marketplace to attract top talent and as such are offering an above-average salary and benefits package. This will give you the opportunity to earn a basic salary of up to £85,000 with a package consisting of: Car allowance, private healthcare, pension contribution and other high-street benefits. Get in touch for more information.
02/01/2026
Full time
The company A rapidly expanding Construction Main Contractor with a growing presence in the industry and several industry awards already under their belt. The business has built a fantastic reputation within the industry and are now looking to bolster their design team. They have built their reputation by being committed to delivering a personalised service and adapting their approach to suit each individual client. Due to the rate that they are growing, the company can offer unrivalled progression in comparison to the general market so would suit an ambitious individual with a desire to grow and climb the career ladder. Operating predominantly in the commercial, retail, industrial and residential sectors, they deliver projects valued between £10m-£60m on average. The Role Typical roles & responsibilities will include: Managing the contract specifications, drawings and related documents Issuing and closing out any Requests For Information that arise Chairing design team meetings and leading the process with the consultants and subcontract designers Submitting design information to the client team Ensuring BREEAM compliance where required on projects in support of (and with) the sustainability team Coordinating the submission of information to ensure all planning conditions are discharged, with support of the Planning Consultant/Lead Designer Leading design review workshops with consultant and subcontract design teams to ensure clear understanding of design and technical submissions Carrying out technical reviews of proposed works Coordinating the submission of information to satisfy Building Control compliance in support of the Building Control Officer Managing the design process and issue of information release schedules Providing input and design reviews into the procurement process Providing design & technical support to project management teams Review and offer advice value engineering opportunities To maintain and nurture strong relationships with external parties providing mutual benefits and promote teamwork and co-operation across all departments internally to maximise team and business goals. Benefits The business recognises current challenges within the marketplace to attract top talent and as such are offering an above-average salary and benefits package. This will give you the opportunity to earn a basic salary of up to £85,000 with a package consisting of: Car allowance, private healthcare, pension contribution and other high-street benefits. Get in touch for more information.
Overview A government body is seeking an experienced Head of Commercial (Property) to draft, negotiate and complete s106, s38, s278 agreements and any other agreement and licences relating to planning and highways matters. Duties will include: advising on all matters relating to planning and highways matters leading, managing and supervising a team of contract lawyers, planning lawyers and property lawyers positively contributing as a member of the Legal Services Management Team conducting member training attending and advising at planning committee and any other council committees, as necessary deputising for the council's Monitoring Officer including attending high level meetings. Based in the Dartford area, SE London / Kent. This is a contract role for initially 20 weeks (36 hours per week) from approximately 17 November and paying £63.63 per hour, less deductions for insurance, taxes and umbrella company charges (PAYE £49.43 per hour). The closing date is Friday, 31st October. To be suitable for this role, you must have experience working in a Head of Commercial (Property) or similar role within a complex organisation, preferably local Borough or Council.
01/01/2026
Full time
Overview A government body is seeking an experienced Head of Commercial (Property) to draft, negotiate and complete s106, s38, s278 agreements and any other agreement and licences relating to planning and highways matters. Duties will include: advising on all matters relating to planning and highways matters leading, managing and supervising a team of contract lawyers, planning lawyers and property lawyers positively contributing as a member of the Legal Services Management Team conducting member training attending and advising at planning committee and any other council committees, as necessary deputising for the council's Monitoring Officer including attending high level meetings. Based in the Dartford area, SE London / Kent. This is a contract role for initially 20 weeks (36 hours per week) from approximately 17 November and paying £63.63 per hour, less deductions for insurance, taxes and umbrella company charges (PAYE £49.43 per hour). The closing date is Friday, 31st October. To be suitable for this role, you must have experience working in a Head of Commercial (Property) or similar role within a complex organisation, preferably local Borough or Council.
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
26/08/2025
Seasonal
Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.
Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
26/08/2025
Contract
Resident Liaison Officer Location: Whitchurch Rd, W11 4AT Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per hour Job Ref: (phone number removed) Responsibilities Provide seamless and proactive resident liaison advice, delivering front-line housing services for the transformation of Lancaster West into a model estate. Offer information and support to tenants and leaseholders affected by major works, ensuring best value communication and consultation procedures. Support the refurbishment team by delivering multi-channel services including face-to-face, telephone, and email, ensuring timely and empathetic customer updates. Ensure effective administration, working with the Lancaster West Neighbourhood Team and Grenfell Housing Services to meet council policies, performance standards, and customer satisfaction requirements. Liaise with contractors, set standards for engagement with residents, and coordinate resident information packs and updates. Coordinate temporary or permanent re-housing of residents as necessary. Advise Project Managers on the effects of capital works on residents and assist leaseholders with service charge payments for major works. Secure satisfactory outcomes in disputes involving access to dwellings or other resident issues. Efficiently process insurance and other claims submitted by residents. Arrange and attend meetings, presentations, and exhibitions for residents, including working outside normal hours as required. Design and conduct social surveys prior to major projects and maintain a customer feedback/complaints procedure. Identify vulnerable residents and ensure adequate long-term provision for their needs. Maintain systems for reporting defects and regularly review and suggest improvements for resident communication procedures. Manage front-line communication platforms and ensure high-quality responses to residents. Support complaint investigations and ensure updates are shared with colleagues. Champion pilot projects to improve services for residents and support various project tasks as needed. Develop and maintain administrative and support systems, assisting with project work and record-keeping of meetings. Provide a caring and professional customer experience and explore innovative ways to gather resident feedback. Person Specification Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and Maths or equivalent qualifications. Knowledge of the construction industry, site operations, health and safety matters, and current housing policy developments. Experience in social housing, local government, or customer-service environments, particularly with tenants and leaseholders undergoing major building works. Effective communication skills, both written and verbal, and the ability to maintain constructive relationships at all levels. Strong presentation, analytical, and problem-solving skills with the ability to plan work independently. Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word, and capable of creating spreadsheets and managing communications. Commitment to high-quality customer service and excellent organizational skills, including multi-tasking and prioritizing workloads. Ability to work as part of a team, with excellent interpersonal and networking skills to develop partnerships with staff and agencies. Excellent prioritization and negotiation skills, with the ability to work on own initiative. Passion for social housing as a public good and motivated to contribute to the recovery from the Grenfell Tower tragedy. Enthusiastic, conscientious, self-motivated, and willing to work outside office hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
