4 jobs found

We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.) Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams Feed local needs into evolving construction plans and traffic management Stay close to the site team to keep community information accurate and current Plan and run drop-in events to inform the local community of construction works, represent our client at local events Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol Draft clear, plain-English updates for newsletters, letters, web, and social Identify and help deliver community benefits/social value (schools, clubs, charities) Maintain engagement records in our CRM and produce short weekly updates Success Looks Like Timely responses (acknowledge within 1 business day; resolve/close as agreed) Fewer complaints/escalations; positive feedback from traders/residents Accurate, audit-ready engagement logs and brief weekly updates Required Experience Community liaison on construction/infrastructure/housing projects (utilities, civils or similar) Confident face-to-face engagement; calm de-escalation and complaints handling Clear writing for public audiences; event organisation Strong coordination skills; comfortable on live worksites Basic digital skills: email, CRM/Excel, social media monitoring Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience Experience with local authority processes (permits, traffic management planning communications) Infrastructure and/or construction experience Driving licence Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months

Do you have experience working as a Housing Triage Officer? I'm excited to be able to recruit for my client who is looking for a Housing Triage Officer in London. As a part of the role, you will provide a flexible, person-centred approach towards homeless client. You will need to have experience of casework with vulnerable people as well as working in partnerships with a variety of agencies. Duties: Providing personalised support to allow the customers to maintain a tenancy and address, as well as any other need identified. Using the knowledge of the Council's housing and community care procedures along with knowledge of housing support services to provide advice, assistance and support to multiple complex needs customers accepted for a Housing First Service. Providing advice, support and access to relevant Housing Options, benefits, and other entitlements available to Housing First Customer. Ensuring the customer can maintain the tenancy provided by linking the customer into all available support available. Liaising with private landlords to secure and maintain accommodation for the customer. To liaise with all statutory partners in health, housing, social care, police and support providers to ensure the customer can maintain the tenancy provided. Minimum Requirements: Previous experience of liaising with agencies and working in homelessness Eligibility to work in the UK. Benefits of working with Ackerman Pierce: Your own personal consultant DBS and Compliance Service Quick and Easy Registration Process Guaranteed weekly payment

Housing Options Triage & Support Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 12.24 per day Job Ref: OR11066 Job Responsibilities This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include: Conducting initial assessments of customers' needs and circumstances. Booking housing assessments and directing customers to appropriate organizations for further assistance. Collecting necessary information and documentation to process housing register applications and allocate housing points. Person Specification The ideal candidate should possess the following attributes: Ability to work from the office at least twice a week. Strong communication skills to effectively interact with customers and stakeholders. Proficiency in using MS Teams for virtual interviews and meetings. Organizational skills to manage and prioritize multiple tasks efficiently. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.