11 jobs found

Job Opportunity: Regional Operations Manager (Social Housing) Location: West London Salary: 81,000 per annum Contract Type: Full-Time, Permanent The Role We are seeking a seasoned Regional Operations Manager to lead and be accountable for the delivery of a high-quality responsive repairs service across our West London housing portfolio. Managing an annual budget of 4 million , you will oversee the strategic and operational performance of the repairs department, ensuring that we not only meet but exceed the expectations of our residents. You will be the driving force behind a customer-focused culture, focusing on expert contract management, rigorous cost control, and the seamless integration of services within a large-scale housing group. Key Responsibilities Operational Excellence: Lead the delivery of responsive repairs within the West London geographic area, ensuring all operational KPI's and Tenant Satisfaction Measures (TSMs) are met. Financial Oversight: Full accountability for the 4m annual budget, working closely with Finance Business Partners on forecasting, reconciliation, and value-for-money initiatives. Leadership: Manage and mentor a high-performing team, fostering a culture of learning, excellence, and safety. Contract Management: Oversee the performance of partners, consultants, and contractors. You will lead the client function, strengthening partnering relationships to ensure effective service delivery. Compliance & Safety: Ensure total compliance with all safety and property legislation, including Health & Safety, the Regulator of Social Housing, and Housing Ombudsman requirements. Escalation & Resolution: Act as the senior escalation point for complex complaints and Environmental Health Notices, ensuring swift and empathetic resolution. Strategic Growth: Lead on departmental work plans, service reviews, and corporate strategies, producing detailed performance reports for the Senior Leadership Team (SLT). Stakeholder Engagement: Build and maintain influential relationships with Local Authorities, MPs, resident panels, and emergency services. Knowledge, Skills & Experience Social Housing Expertise: Significant leadership experience within the social housing sector is essential, specifically in responsive repairs and property services. Commercial Acumen: Extensive experience managing third-party contractors and a proven track record of handling multi-million-pound budgets. Technical Safety: Must hold a relevant H&S qualification ( IOSH 5-day or NEBOSH Construction Certificate ) with a deep understanding of current property legislation. Professional Qualification: Ideally hold, or be willing to work towards, an Ofqual-recognised Level 5 qualification in Housing Management (CIH) . Data Driven: IT literate with specific experience in repairs management systems, diary planning for large workforces, and using data to drive decision-making. Problem Solver: Proven ability to diagnose complex operational issues and implement innovative, effective solutions. Requirements: This role requires a satisfactory Basic DBS check (funded by the employer) and the flexibility to participate in an out-of-hours escalation rota. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

An established national property services contractor operating within the social housing sector is seeking an experienced Business Manager to lead responsive maintenance operations across the East Midlands. This is a senior leadership role responsible for the performance, profitability and delivery of multiple housing maintenance contracts, working closely with housing associations and local authorities. You will take ownership of the region, leading operational teams, maintaining key client relationships and ensuring contracts are delivered safely, efficiently and profitably. The Role Lead delivery of responsive repairs and maintenance contracts across the region Take responsibility for regional P&L performance, forecasting and financial management Manage and support Contract Managers and operational delivery teams Build and maintain strong relationships with housing associations and local authorities Drive operational performance, service quality and customer satisfaction Identify opportunities to improve efficiency and protect margin across contracts About You Strong experience within social housing repairs, maintenance or property services Experience managing multiple contracts or regional operations Commercially minded with experience overseeing budgets or P&L performance Proven ability to lead operational teams and manage client relationships Package & Benefits Alongside a competitive salary of up to £80,000, the successful candidate will benefit from a comprehensive package designed to reward performance and support long-term career development: Company profit share scheme Enhanced pension contributions (up to 7%) or optional savings scheme Private healthcare, life assurance and income protection cover Flexible holiday options, including the ability to buy or sell annual leave Annual salary reviews and clear progression opportunities Ongoing training, leadership development and career progression This is an opportunity to join a well-established contractor with a strong reputation in the housing sector and take ownership of a key region with genuine autonomy and long-term career progression.

Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager - Repairs & Maintenance (London) Permanent Competitive Salary + Benefits Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high performing operational teams? Do you thrive in a fast paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large scale repairs service across a diverse housing portfolio. The Role We are seeking an experienced Repairs Senior Operations Manager to lead the end to end delivery of a high quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi million pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost efficient performance. Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control. Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves. Act as an escalation point for complex complaints, ensuring timely and customer focused resolution. Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice. Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement. Provide strategic planning, reporting, and insight to senior leadership and key governance groups. Ensure effective delivery of the out of hours repairs service, participating in the escalation rota as required. Collaborate with external stakeholders including local authorities, community representatives, and other agencies. Drive innovation and service improvement, championing new approaches rather than "the way things have always been done." About You You will bring strong operational leadership experience within a repair, maintenance, or property services environment, alongside a proven track record of managing large budgets, contractor relationships, and customer focused teams. We're looking for someone who can demonstrate: Experience managing repairs or property services operations at a senior level. Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies. Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi disciplinary teams. Ability to work collaboratively across departments and build strong stakeholder relationships. Experience handling and resolving complex customer complaints. A proactive, improvement focused mindset with the confidence to challenge existing processes. A housing sector qualification (or willingness to work towards one) is advantageous. Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs. A DBS check will be required for this role. What's on Offer A leadership role with real impact and visibility. A supportive environment focused on customer safety, satisfaction, and continuous improvement. Opportunities to shape future service delivery and influence strategic direction. Competitive salary, benefits, and flexible working arrangements. How to Apply We are reviewing applications as they come in and may close the advert early if sufficient interest is received. If you are passionate about high quality repairs services, operational excellence, and delivering great outcomes for residents, we would love to hear from you. Please get in touch with #

Operations Manager - Derby-based (remote work) - Maintenance and Repairs Your new companyLocation: Remote (with access to Nottinghamshire Hub). Salary: £59,693 + Mileage Scheme + Excellent Benefits. Contract Type: Permanent. Industry: Housing / Property Maintenance. A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you'll be fully equipped to work from home. You'll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.Your new role As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You'll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You'll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations. Leading the operational delivery of maintenance services, ensuring value for money and effective resource management. Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations. Coaching and developing team members, including apprentices and mentors, to build long-term capability. Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention. Managing budgets confidently and ensuring spending remains within targets. Promoting a positive and inclusive team environment through engagement, recognition, and collaboration. Ensuring all safety standards are met and embedded through training, documentation, and leadership. Resolving complaints constructively and using root cause analysis to drive service improvement. Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards. Ensuring all works meet legal and regulatory standards, with accurate compliance documentation. Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices. What you'll need to succeed Proven experience leading property maintenance services in a housing or similar environment. Strong leadership skills with a focus on people, safety, compliance, and customer service. Previous trade or supervisory experience. Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS. HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification. What you'll get in return Salary of £59,693 plus mileage scheme. Remote working with access to a collaborative regional hub. 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days. Generous pension scheme and MediCash health plan. A supportive, forward-thinking culture with opportunities for career progression and professional development. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Responsive Repairs Manager South London Temporary Contract - On going Pay: 302 PAYE / Day We are looking for an experienced Repairs Manager to lead responsive repairs across our social housing portfolio in South London. This is a temporary, ongoing position offering flexible hours. The Role You will manage the delivery of day-to-day responsive repairs, ensuring high-quality service for residents while coordinating operatives and contractors efficiently. You will oversee workflows, monitor performance, and ensure compliance with health & safety regulations. Key Responsibilities Manage responsive repair operations across the housing stock Supervise operatives and subcontractors to maintain high standards Schedule and monitor repair works to ensure timely completion Conduct inspections and quality control checks Maintain compliance with health & safety and housing regulations Liaise with residents and resolve queries professionally Report on performance metrics and progress to senior management Requirements Proven experience in social housing repairs management Strong knowledge of responsive maintenance Excellent organisational and leadership skills Understanding of health & safety regulations Ability to work flexibly and manage priorities effectively Full UK driving licence preferred If this role is of interest to you, please apply with your CV.

Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and Outcomes: Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets. Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan. Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service. Maintain risk registers and ensure compliance with health and safety practices. Develop the team through effective recruitment, training, and performance management. Handle complaints and resolve issues to enhance the organisation's reputation. Personal Competencies, Skills, Experience, and Knowledge: Proven management or senior management experience in a compatible business environment. Strong understanding of maintenance requirements for large-scale social landlord organisations. Knowledge of Registered Provider Regulatory framework. Excellent relationship-building skills with both internal and external stakeholders. Ability to analyse data and make informed decisions. Financial awareness with a focus on cost control and value addition. If you would like to be considered, please contact Mel

Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Repairs Senior Operations Manager London 73 - 82k Purpose: To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa 4m. Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the company strategy, identifying opportunities for integration, growth and improvement. Key Duties: To have full accountability and control for an annual budget of circa 4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/ trading accounts of the responsive repairs work stream, as well as departmental complaint handling Effectively lead the delivery of the responsive repairs specifically within London , ensuring our operational performance criteria are met and exceeded. Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boards Requirements: H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent) Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena Demonstrable significant management level experience with budgetary responsibilities and management. Benefits: 28 days holiday + bank holidays Hybrid Working Up to 10% pension Life Assurance Employee Assisted Program Extended Maternity Pay Enhanced Paternity Leave For more information, please call David on (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock. Key Responsibilities: Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives. Desired Skills and Experience: Ability to engage, coach and motivate teams and set clear targets and expectations Demonstrable experience of leading and managing technical staff Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment Knowledge of relevant legislation and regulations pertaining to landlord asset activities. Passion for driving excellence in performance and delivering outstanding results. Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.

Contract Manager – Maintenance Cookstown £35,000 per annum plus car + Package J4210 Our client are looking for a Contract Manager to come on board and manage all the responsive repairs and voids contracts. Working closely with the Senior Contract Manager, you will manage the day to day operation of the contract and have overall responsibility for tenant and client satisfaction and involvement. Daily responsibilities for the successful Contract Manager will include: * You will achieve or exceed budgeted profits whilst adding value to the client's property and service portfolio * Manage the development and performance of all contract operations, and establish and maintain relationships * Ensure a high standard of service delivery of both directly delivered and subcontracted services * Achieve or exceed service level agreements and key performance indicators as well as identify opportunities for contract improvements and expansion. * Develop and maintain excellent relationships with the client representatives and customers as appropriate and maintain best practice introducing innovative processes which will add value and drive efficiencies. * Experience managing all the void and responsive repairs projects Requirements for the role: * You will have a proven track record and experience of managing reactive maintenance projects * The successful candidate will be able to work productively in a pressurised environment, act decisively when faced with urgent issues while consistently maintaining a high level of service at all times. Benefits Our client is offering a permanent position with a company car and package