85 jobs found

Housing Officer (Part-Time, 3 Days Per Week) 3 months interim Location: Bradford (with monthly travel to Nottingham) Salary: £20 00 per hour Are you passionate about making a difference in people s lives and creating safe, sustainable communities? We re looking for a dedicated Housing Officer to join a supportive team delivering high-quality housing management services for vulnerable adults across Yorkshire. About the Role This is a hands-on, customer-focused position where you ll be responsible for supporting residents to live independently and successfully in their homes. Based primarily at a supported housing scheme in Bradford, you ll also manage a small patch of nearby properties and a new scheme in Nottingham (with minimum monthly travel required). You ll be at the heart of ensuring tenancies are safe and sustainable, with a strong focus on: Managing antisocial behaviour (ASB) cases and tenancy enforcement Acting as the safeguarding lead for your patch Building strong, positive relationships with residents, care providers, and local partners Supporting move-ins, tenancy sign-ups, and void management Ensuring properties and communal areas are safe, well-maintained, and compliant This role offers real variety no two days will be the same. You ll need excellent communication and problem-solving skills, with the ability to balance empathy and enforcement when supporting residents with complex needs. About You We re seeking someone with: Experience in housing management, ideally within supported or social housing Knowledge of ASB casework and safeguarding procedures The ability to manage a varied caseload with confidence and resilience Strong partnership skills to work effectively with care providers and external agencies A full UK driving licence and access to a vehicle Above all, you ll bring a proactive, customer-first approach and a genuine passion for helping vulnerable people thrive in safe, inclusive communities. Why Apply? This is a fantastic opportunity to join a meaningful role where you ll see the impact of your work every day. You ll have the chance to work independently, while still being part of a supportive team committed to improving lives through housing. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Lead Officer (Housing Management & Co-ordination) Rugby Contract £21.14 per hour PAYE or £27.84 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Lead Officer (Housing Management & Co-ordination) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. To take the lead on behalf of Rugby Borough Council in legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to General needs and Independent Living tenancies. To provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies. To conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies and make recommendations to case officers around the next steps to be taken. To assist the Housing Officers, Housing Officers (Independent Living) and Housing Coordinators where additional informal support is required. To lead and support the delivery of all housing management functions of the Council as far as they affect tenants to achieve the Council s housing objectives and the priorities of the Council. To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service. To contribute as a member of the wider team in creating a positive working environment. To ensure that customer care is maintained to the agreed standards according to the Council s purpose, aims and values. Contribute to the delivery of a comprehensive Housing Service in accordance with the Council s policies and procedures. Deliver the estate management service in accordance with the Housing Strategy. Work on own initiative under the general direction of the Housing Services Team Leader. Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation. Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing. Able to work independently and as part of a team, prioritising own workload and meeting deadlines. Be able to carry out day-to-day administrative tasks. Must be able to deal with pressurised situations in a controlled and effective manner. Must be able to make concise written reports in a timely and accurate manner. Demonstrate tact and sensitivity. Follow laid down policies and procedures. Deliver services in a manner consistent with the purpose, aims and values of Rugby Borough Council. Previous experience of supervising staff in a Housing environment . Ability to work on own initiative and investigate issues and develop recommendations for action. Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate. Previous experience dealing with the public both face to face and by telephone with a varying customer base. Demonstrate flexibility, fairness, and equality in the delivery of the service. Working in a team and understanding the needs of teamwork. A commitment to equality of opportunity in employment and service delivery. Consider and respond positively to the views of others. Confident with financial issues. Basic statistical work A minimum of 2 years relevant experience in a customer focused environment. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Construction Resident Liaison Officer - Inverness - Up to 30,000 plus company van A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement. Key Responsibilities: Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work. Communicate project timelines, potential disruptions, and progress updates effectively to residents. Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits. Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary. Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery. Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work. Maintain accurate records of interactions, issues, and resolutions for reporting purposes. Ensure residents' health, safety, and welfare are considered at all stages of the project. Assist in the development of social value initiatives, fostering positive relationships between the company and the community. Requirements & Skills: Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services. Strong communication and interpersonal skills with the ability to handle sensitive situations professionally. Knowledge of construction processes, housing regulations, and health & safety considerations. Ability to work independently and as part of a team, with excellent organizational skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable. Full UK driving licence and willingness to travel between sites if required. Benefits: Competitive salary and benefits package. Opportunity to work on meaningful community-focused projects. Career development and training opportunities. Supportive and dynamic work environment.

Temporary Accommodation Decant Officer Westminster Contract 19.84 per hour PAYE or 25.83 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Capital Investment Manager This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Working Pattern: Full-time, flexible/agile working available- MUST BE ABLE TO WORK IN VICTORIA A proactive and empathetic Temporary Accommodation Decant Officer to support our housing services team. This role is pivotal in ensuring that residents in temporary accommodation are managed with care, efficiency, and dignity during decant processes. You will be responsible for managing queries, maintaining accurate records, and ensuring temporary accommodation is matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents. Accurately record and case manage all queries received. Update housing systems and spreadsheets as required. Independently drive workstreams and resolve issues proactively. Communicate empathetically and effectively via telephone, email, and other channels. Assess and match types of temporary accommodation to customer needs, ensuring suitability and efficient utilisation. Collaborate with internal teams and external partners to support decant processes. The ideal candidate will demonstrate: Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable. Strong written and numerical skills. Proven ability to manage cases and maintain accurate records. Excellent telephone and interpersonal communication skills. Ability to work effectively in a fast-paced, dynamic environment. A customer-first mindset, with empathy and understanding at the heart of all interactions. Additional Information No budget or line management responsibilities. Flexible/agile working arrangements available. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

To provide an effective service for managing all aspects of the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations to the homes of tenants of the Council. To ensure Council homes receive capital investment, stock condition surveys, cyclical programmes and adaptations in a timely and efficient manner. Client Details My client oversees the maintenance and delivery of over 6000 social housing properties to tenants across the East Midlands. Description - Day to day management of the Capital Investment, Technical, Cyclical, Adaptations and office teams, managing resources to ensure that the service meets statutory requirements and monitoring performance to ensure that the service meets service plan and performance indicator targets and operational needs. - To act as the lead officer and senior technical advisor for the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations areas of Housing Property Services, providing Health and Safety, legislative guidance and technical support to the Capital Investment Teams and the Council. Preparing reports and attending meetings as required. - To procure, implement and manage the provision of suitable specialist contracts (for example, roofing, energy improvements etc.) used by the Capital Investment Team to ensure a consistently high quality of service delivery to service users. - To procure and manage suitable contractors, as required, to support the in house Direct Labour Organisation staff in the fulfilment of the delivery of the Council's statutory capital property investment programme, stock condition surveys, cyclical programmes and council housing adaptation requirements. - To proactively manage staff development and training to ensure the team has the requisite levels of knowledge, skills, and competency validation to perform their roles. - To work with wider teams in Housing to develop, implement and monitor a process for recharging tenants and leaseholders of the clients repair works undertaken by the capital investment teams which are the responsibility of the tenant or leaseholder to resolve. - To ensure that there is effective and timely forecasting and analysis of business and financial data to enable robust budget management and budget planning, minimising financial risks, and maximising potential efficiencies. Profile - Degree or equivalent experience in social housing maintenance. - Extensive knowledge and understanding of the Landlord and Tenant Act 1985, the Housing Act 2004 and associated legislation. - Excellent leadership, negotiation and influencing skills, including change management and improvement in service delivery. Job Offer - Competitive day rate - Initial 3 month contract with view to be extended - Hybrid working

Customer Engagement Officer Location: Hybrid and Didsbury, Manchester Salary: 30,036 up to 32,966 Full time /35 hours per week / Permanent Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide. You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully. Candidates We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential. You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact. This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Closing Date: 15 September 2025 Interview Date: 30 September 2025 For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Local Housing Officer Location: Brent Salary: 29.12 per hour (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential car user (driving licence and own vehicle) Proven experience in a social housing setting. Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required. To apply for the Local Housing Manager position, please submit your CV for review

Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Independent Living Officer someone to provide a specialist floating support service to all residents within Mount Green s independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives. You ll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes. Managing a designated number of IL schemes and attending each one at least once a week, you ll induct new residents to the scheme and carry out weekly welfare calls. You ll encourage contact methods that allow us to best assess the resident s wellbeing and keep up to date information about residents mobility issues affecting their ability to evacuate in the emergency key safe , keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You ll ensure that your schemes are well managed and comply with health and safety regulations. The ideal candidate will: Have an understanding of risk, particularly risks experienced by older people. Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions. Have an understanding of risk, particularly risks experienced by older people. Have experience engaging with residents, offering creative solutions and ensuring residents voices are heard. Be an excellent communicator (both written and verbal) Have knowledge of housing and associated legislation including Health and Safety. Have experience working with a diverse customer base and addressing individual needs. Have experience dealing with complaints and finding innovative solutions. Have experience supporting residents with low-level ASB cases. Be able to foster effective relationships internally and externally. Be proficient in IT and in particular Office 365 and housing management software. Be able to analyse data You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Closing Date 17th September 2025. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

A West London local authority is seeking a dedicated and community-minded Resident Involvement Support Officer to join its Housing and Environments Directorate. This is a fantastic opportunity to help shape inclusive services and strengthen community connections. You'll play a key role in supporting resident participation, managing community centres, and delivering equality and diversity initiatives. If you're passionate about making a difference and thrive in a collaborative environment, we'd love to hear from you. Resident Involvement Support Officer Public Sector - Local Authority Temporary Role - 3 months (possible extension) Full Time - Monday to Friday, 35 hours per week 25 per hour PAYE / 32.53 per hour Umbrella Hybrid Working - Tuesdays, Wednesdays and Thursdays in office but flexibility is expected. As part of these in office days, there will be the need to visit community centres. IT Equipment Provided ASAP Start Key Responsibilities Support Vulnerable Residents: Maintain and manage the list of vulnerable tenants eligible for the gardening scheme. Ensure eligibility criteria are met, respond to enquiries and complaints, and act as the main liaison with gardening contractors to ensure high-quality service delivery. Community Centre Management: Oversee the day-to-day operations of local community centres, including managing bookings, hirer agreements, invoicing, and payments. Ensure compliance documentation is up to date and that centres are safe, secure, and well-maintained. Resident Engagement Projects: Work closely with the Resident Engagement Manager to deliver a range of engagement and equality-focused projects. Provide advice, training, and support to residents to encourage active participation in local initiatives. Promote Inclusion and Participation: Actively encourage involvement from underrepresented groups and support the development of self-managed community centres as vibrant, inclusive community hubs. Health & Safety and Compliance: Take responsibility for the health and safety of community buildings, ensuring that maintenance issues are reported and resolved promptly. Monitor compliance with relevant policies and procedures. Partnership Working: Build and maintain strong relationships with internal teams, external agencies, voluntary groups, and residents to support community development and engagement goals. Event and Activity Coordination: Facilitate local events and services such as open days, advice sessions, and social gatherings to foster community cohesion and increase awareness of available support. Data and Performance Monitoring: Collect and manage data related to resident participation and access needs. Use this information to inform service improvements and support performance monitoring and reporting. What We're Looking For Experience working with diverse communities and in customer-facing roles. Strong communication and project management skills. Confident using IT systems including Word, Excel, and PowerPoint. Ability to work independently and as part of a team. A commitment to equality, diversity, and inclusion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Title: Resident Liaison Officer Location: nw9/nw10 and WEMBLEY Salary: 34,000 per annum + 4k Car Allowance Sector: Social Housing MUST DRIVE AND HAVE OWN VEHICLE Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Ensure that THE COMPANYS HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the Companys Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. Ensure residents are provided with out of hours contact information. Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. Carry out product training with residents as appropriate. Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. Ensure Equality and Diversity Policies are in place and adhered to. Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. All other duties as assigned Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure. Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:

Customer Support representative (Resident Liaison Officer) 26-30K (Depending on experience) + company car or car allowance Full time, Mon - Fri. The company office is based out of Sdicup, candidates situated in the Tunbridge wells and Maidstone area's are ideally suited as there will be travel to sites across kent and sussex. 8am - 5pm 1 hour lunch We are seeking a Customer Support Representative (CSR) / Resident Liaison Officer who will play a key role in maintaining effective communication with residents in social housing properties for the south east during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, based out a site office. This is an excellent opportunity to join a growing business within the social housing industry Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving. This will involve travel to locations such as Worthing, Hove, Brighton, Crawley, Redhill, Dorking, Portslade, Henfield, Hassocks, Lancing, Farncombe, Molesley, Ashford, Hothfield, Tenterden, Charing, Shorncliffe, Canterbury, Margate, Bexhill, Hastings. Key Responsibilities of the Resident Liaison Officer: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. Responding to residents questions and concerns through email, phone, or in-person home visits. Attending coffee mornings with the Foreperson to discuss upcoming construction activities. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications & Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a Resident Liaison Officer is preferred Excellent verbal and written communication skills. Ability to communicate effectively with people from various backgrounds. Flexibility to adapt to residents needs. Strong organizational and time management skills to handle multiple tasks efficiently. Basic knowledge of IT systems and software. If you meet the criteria above and relish the idea of working for a well-established business, we d love to hear from you, please submit your CV to the job ad. Or feel free to contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Job Title: Resident Liaison Officer Location: HERTFORD TO MILTON KEYNES Salary: 34,000 per annum + 4k Car Allowance Sector: Social Housing MUST DRIVE AND HAVE OWN VEHICLE Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Ensure that THE COMPANYS HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the Companys Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. Ensure residents are provided with out of hours contact information. Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. Carry out product training with residents as appropriate. Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. Ensure Equality and Diversity Policies are in place and adhered to. Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. All other duties as assigned Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure. Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:

Repairs Surveyor Location: Darby Close, Cheney Manor Industrial Estat0065, SN2 2PN Start Date: ASAP Contract Duration: 7+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 34.91 per hour Job Ref: OR11737 Job Responsibilities Manage day-to-day repairs in domestic and commercial buildings, ensuring high-quality work, value for money, and customer satisfaction. Oversee safety inspection programs for properties, ensuring compliance with regulations and service standards. Conduct property surveys to diagnose gas service faults and identify effective solutions. Support neighborhood housing officers with complex technical issues and assist with no-access cases for repairs and inspections. Raise and manage work orders, ensuring accuracy and timeliness. Liaise with contractors to ensure clarity of specified works and provide necessary health and safety information. Provide risk assessments on health and safety hazards for contractors and visiting staff. Ensure all repairs comply with health and safety regulations, particularly concerning asbestos and gas service repairs. Maintain policies and procedures related to regulations, contracts, statutory compliance checks, and safety inspections. Collaborate with the capital repairs and maintenance team for planned works referrals. Resolve complaints or legal claims of disrepair and manage costs recharged to tenants or leaseholders. Survey and specify works related to insurance damage and manage disrepair claims, acting as an expert witness in court if necessary. Assist in budget management, preparing estimates, valuing work in progress, and negotiating contractual claims. Respond to queries or correspondence about service delivery and provide evidence to relevant authorities when required. Ensure computer records are updated for business planning and provide cover for other inspectors or managers as needed. Participate in meetings with service users, tenants, leaseholders, and building users, providing advice and training as necessary. Promote equality and diversity best practices and participate in continuous professional development. Adhere to health and safety regulations, making proper use of personal protective equipment and reporting hazardous situations. Person Specification Minimum of 2 years' experience in building surveying and inspection, including contract administration. Knowledge of construction methods, building faults, and appropriate remedial measures. Understanding of the legal framework relating to disrepair and ability to work effectively with non-technical staff and diverse customer needs. Proficiency in using computer applications, including Microsoft Word and Excel. Familiarity with construction health and safety legislation, planning and building regulations, and other relevant legislation. Possession of a Higher National Certificate or equivalent qualification and a current driving license. Ability to diagnose repairs, recommend solutions, and approve expenditure on day-to-day repairs. Creativity in identifying and introducing service improvements and flexibility in service delivery. Experience in supervising and training new staff and participating in equality and diversity initiatives. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

Fixed Term - 12 month contract We are looking to recruit a Resident Liaison Officer to join our team covering St Albans. We re looking for someone to support new site manager on one of our large projects. You ll work on our Fire Door Program and external cladding projects across the borough of St. Albans. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the project team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer or similar role, ideally within social housing / council environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. It would be advantageous to have experience working on Planned Works schemes. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank Hols Enhanced Pension Plan Private Medical Insurance (Including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Job Title: Resident Liaison Officer Location: Slough Salary: UP TO 32K per annum PLUS 425 CAR ALLOWANCE PER MONTH Sector: Social Housing Maintenance MUST HAVE RLO EXPERIENCE AND OWN VEHICLE Curently looking for a Resident Liaison Officer to join our team covering the SLOUGH AREA Accountabilities/Responsibilities: Supporting and encouraging an effective partnering relationship between the client, resident, and contractor. Maintaining a timely and accurate system of correspondence and contract paperwork with residents. Implementing and maintaining process and controls to meet client requirements. Acting as the point of contact between the contractor, site team and resident in relation to progress of works. Maintain a high level of customer care within the contract/site by providing guidance and direction. Manage the complaints procedure ensuring clients timescales/targets are achieved and exceeded. Build customer confidence through communication and building relationships. Identify tenant's individual needs and act and influence in accordance with difference whilst protecting the business commercially. Prepare and attend resident functions from forums to open days Behaving in a manner which sets an example to others and promotes a positive attitude and environment within your team and the wider business. Collating and acting on customer satisfaction surveys. Follow project governance, group policy and standard operating procedure. Ensure IT systems are fully up to date at all times, following site visits etc. Only employ processes that add value to your customers and client. Responsible for managing and resolving issues and complaints regarding project works. Ensure compliance with process and procedure on all projects. Update works and business solutions trackers to produce contract KPIs along with other performance indicators. Liaise with colleagues, client and contractors to ensure works are carried out to specification. Ensure the delivery team are keep informed of works progress and inform residents of changes via letters and visits. Ensure communication logs are updated daily (to include daily progress calls) and ensure satisfactory return rates meet with expectations. Record and register accurate customer satisfaction surveys. Maintain a timely system of correspondence and contact paperwork with residents and internal client teams after site visits, internal meetings, letters & emails. Communicating effectively and professionally with colleagues. providing regular project feedback and updates to the relevant managers and supervisors within Cardo Group. Putting Health and safety at the heart of decision making, asking, listening and responding, creating an environment where ideas are freely expressed and lessons learnt. Key Skills & Experience: Previous experience in an RLO role Background in social housing - desirable! Excellent communication skills Good at building relationships with tenants and can deal with different people at different levels If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:

Adecco are recruiting a highly capable and legally astute Reviews Officer on behalf of our Local Authority client. The successful candidate will undertake statutory reviews of homelessness decisions in accordance with Section 202 of the Housing Act 1996 (as amended). This role is critical in ensuring that the Council's decisions are fair, legally compliant, and robustly defended where challenged. Only candidates with extensive Reviews experience will be considered This is a fully remote role with the need to come to the office for IT Kit collection and return only Housing Reviews Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months (possible extension) 31 per hour Umbrella Fully remote ASAP Start Key Responsibilities Manage a personal caseload of homelessness and suitability reviews, ensuring compliance with statutory and internal deadlines. Conduct thorough investigations and issue legally sound decisions under relevant housing legislation. Liaise with applicants, legal representatives, medical professionals, and internal departments to gather and assess evidence. Provide expert advice and guidance on homelessness legislation and associated legal matters. Represent the Council in legal proceedings, including attendance at court where necessary. Maintain accurate records and contribute to the continuous improvement of service delivery. Essential Knowledge: Comprehensive understanding of the Housing Act 1996 Part VII, the Homelessness Reduction Act 2017, and related legislation. Familiarity with associated legal frameworks including the Family Law Act, Children Acts, Human Rights Act, and Equalities Act 2010. Essential Skills and Abilities: Strong investigative and analytical capabilities. Excellent written communication skills, particularly in drafting legally defensible decisions. Ability to interpret complex legislation and case law, and to communicate findings clearly to a range of stakeholders. Essential Experience: Substantial experience in a housing needs or complaints-based environment, with demonstrable involvement in statutory reviews or legal casework. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Position: Housing Officer Location: Livingston Hours: 30 hours per week Duration : Temporary until March 2026 Pay Rate: 15 - 18 per hour Are you passionate about making a difference in your community? Do you thrive in dynamic environments where every day brings new challenges and opportunities? If so, we have the perfect role for you! Our client provides safe, affordable, and quality housing to their residents. They believe that everyone deserves a place to call home, and they work tirelessly to support the community through innovative housing solutions and exceptional service. As a Housing Officer, you will be at the forefront of their mission, working directly with residents to ensure their housing needs are met. Key Responsibilities: Housing Management: Liaise with tenants, manage estates, address anti-social behaviour, and conduct inspections. Repairs: Coordinate with Maintenance Supervisors and tenants on repair issues. Arrears Control: Manage arrears, negotiate arrangements, and instigate legal action if necessary. Resident Involvement: Promote the Association's work and attend tenant meetings. Administration: Maintain accurate records and adhere to performance standards. Desirable experience: Ideally experience in housing roles, estate management, repairs, arrears management, and using the UC Landlord Portal Knowledge of Universal Credit, welfare benefits, housing legislation, and good practice Excellent communication, organisation, and computer skills Commitment to equal opportunities and high service standards Clean driving license and access to a car Values and Attitudes: Positive and 'can-do' attitude Commitment to openness, accessibility, honesty, integrity, and respect Friendly and supportive approach Why should you temp with Office Angels?! Weekly pay for added financial convenience. 28 days of paid annual leave based on a weekly accrual. Access to discount vouchers with various high street brands. Eye care vouchers and contribution towards glasses for VDU purposes. Support from our team to aid in finding permanent work and expert interview guidance. Pension scheme options with employer contributions. Statutory Sick Pay in case you find yourself under the weather. Access to our assistance programme offering free, confidential, and independent advice on various issues. Exciting opportunities for career growth within our sister businesses, covering multiple sectors and specialisms. How to Apply: If you meet the criteria and are passionate about making a difference, we would love to hear from you. Please submit your CV below or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.