2 jobs found

Homeownership Services Officer Location: Newlon House, 4 Daneland Walk, London N17 Salary: £43,082 per annum (pro rata) + eligibility for performance-related bonus Reporting to: Head of Homeownership Services The Role We are looking for an experienced Homeownership Services Officer to provide a proactive and customer-focused service to leaseholders and shared owners. You will manage a varied caseload of homeownership transactions, including resales, staircasing, remortgages, lease extensions, Right to Buy/Right to Acquire, probate, repossessions and transfers of equity. You will work closely with residents, solicitors, surveyors, lenders, estate agents and managing agents to ensure transactions progress efficiently and within the required timescales. The role will also have responsibility for supporting compliance with the Building Safety Act, particularly in relation to Landlord Certificates and Leaseholder Deeds of Certificate for relevant higher-risk buildings. Key Responsibilities Manage resales and staircasing transactions from application through to exchange and completion. Process remortgage applications and respond to associated enquiries. Liaise with solicitors, surveyors, estate agents, lenders, managing agents and other parties involved in property transactions. Respond to management packs, solicitor enquiries and LPE1 enquiries within required timescales. Manage and progress lease extension applications through to completion. Deal with a range of leasehold and shared ownership enquiries in accordance with lease requirements and relevant legislation. Process Right to Buy and Right to Acquire applications within statutory timescales. Manage cases involving probate, repossessions and transfers of equity, handling sensitive information appropriately. Deal with Land Registry enquiries and Certificates of Compliance. Process Landlord Certificates and Leaseholder Deeds of Certificate in accordance with Building Safety Act requirements. Liaise with internal teams including Housing Services, Property Services, Finance, Income & Investigations and Service Charges. Maintain accurate case records and ensure documentation is correctly recorded on systems including SharePoint and Dynamics. Provide a high standard of customer service to residents throughout each transaction. Ensure all work complies with relevant legislation, data protection requirements and organisational policies and procedures. About You The successful candidate will ideally have: Experience working within homeownership, leasehold or shared ownership services, preferably within a housing association, local authority or similar organisation. Experience managing property transactions such as resales, staircasing and remortgages. A good understanding of leasehold and shared ownership processes. Experience liaising with solicitors, surveyors, lenders and other professionals involved in property transactions. Knowledge of relevant housing and leasehold legislation. An understanding of the Building Safety Act and leaseholder protections would be particularly beneficial. Strong organisational skills with the ability to manage multiple cases and statutory deadlines. Excellent written and verbal communication skills. A customer-focused approach and confidence dealing with complex or sensitive enquiries. Strong attention to detail and the ability to maintain accurate records.

Homeownership Officer Birmingham based with Midlands wide coverage 33,000 - 37,500 per annum + car allowance Permanent We are working with a well established housing association based in Birmingham, with properties and customers across the Midlands, who are looking to appoint a Homeownership Officer on a permanent basis. This is an excellent opportunity for an experienced housing professional to take responsibility for the effective property management and providing a high-quality service to leaseholders and shared owners. The role will involve working across the Midlands, so a full driving licence and access to a vehicle are required. Key responsibilities Manage a portfolio of leasehold and homeownership properties across the Midlands. Provide professional advice and support to leaseholders, shared owners and other customers. Administer and manage service charges, ground rents and other homeownership related charges. Deal with leasehold enquiries, complaints, breaches and queries Support the delivery of major works and consultation processes Manage leasehold and homeownership transactions, including sales, assignments and staircasing Work closely with internal teams, contractors, solicitors and external stakeholders. Take appropriate action to address breaches of lease and recover outstanding debts Undertake site visits across the Midlands as required. About you We are looking for someone with proven experience within homeownership or leasehold management. Experience managing a portfolio of leasehold, shared ownership or homeownership properties. Good knowledge of leasehold and shared ownership legislation and processes. Experience with service charges, Section 20 consultations and leaseholder matters. Strong communication and customer service skills. The ability to manage your own workload and prioritise competing demands. Excellent organisational and administrative skills. The confidence to deal with complex queries, complaints and challenging situations. Good IT skills and experience using housing management systems. A full UK driving licence and access to a vehicle. If you are an experienced Homeownership Officer or Leasehold Officer looking for your next permanent opportunity, we would be keen to hear from you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.