300 jobs found

Stock Condition Surveyor Location: Remote, LE11 2TX Start Date: ASAP Contract Duration: 13+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 25.00 Per Hour Job Ref: OR18631 Job Responsibilities Conduct various surveys on properties, including occupied and vacant homes, commercial buildings, and public areas. Record survey results accurately and promptly using handheld devices. Meet survey program targets and report progress to the Principal Officer. Prepare work schedules and ensure completion. Assist in planning work programs based on survey data. Commission and manage specialist surveys and ensure accurate recording of results. Analyze and report on properties with major issues or potential for refurbishment or demolition. Support the development and use of asset management software. Identify and report property defects and issues affecting security or resident wellbeing. Provide technical advice to teams and external organizations. Support consultation activities with stakeholders and attend meetings as needed. Participate in an on-call rota for emergencies outside normal hours. Protect and manage information securely, reporting any breaches. Person Specifications Must Have Ability to drive and access to a vehicle for site visits. Eligible for a DBS enhanced check. Adherence to health and safety regulations. Nice to Have Experience in asset management and survey conduction. Knowledge of relevant legislation and technical developments. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.

Development Project Manager (Post Contract) Salary £43,489 Location Manchester Permanent, Full Time Reporting to the Development Programme Manager, the Development Project Manager s key responsibilities, as an essential member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameters. What you ll be doing To project manage the delivery of post-contract projects within the organisation s development programme to agreed time, cost and quality parameters; To deliver excellent customer service to all stakeholders including customers, internal colleagues and external partners; To manage the delivery of post-completion customer journey processes; Negotiate post-contract construction contract instructions to deliver best value for money for the association; Management of appointed contractors, consultants, solicitors, valuers, etc. in line with contracts, appointment letters and service briefs; Oversee the discharge of planning conditions; Prepare and maintain scheme appraisals and cashflow forecasts within the parameters of annual budgets, forecasts and targets, using the association s appraisal and cashflow management software Proval & Sequel; Liaison with consultants, solicitors, valuers, local authority, Homes England officers, contractors, developers, and all internal departments to ensure effective communication; Financial management of post-contract projects, including coding and payment of invoices and monitoring of cashflows to ensure they remain within approved budgets; Undertake contract management and administration, including attendance at site meetings, progress review visits, and pre-start meetings alongside the pre-contract project manager; Monitor and report on risks associated with schemes; Maintain and update records in line with the Development Procedure Guide, capturing lessons learnt; Completion of Project Journal and KPI workbook to monitor progress and review success of schemes; Prepare written reports for approval by Executive Directors and/or Board of Management; Administration of scheme developments, ensuring delivery to agreed timetables, budgets, the Development Procedure Guide and Homes England audit compliance checklist; Share information with internal departments at handover (e.g. Sequel property attributes, H&S files, address schedules, warranty information); Prepare/obtain and complete the input of all information required at Practical Completion stage for the Homes England IMS system; Preparation of files for audit and submission to lending authorities in accordance with Great Places and funders requirements; Manage schemes during the defects liability period, including following up reported defects and liaising with customers and contractors; Review customer satisfaction outcomes on projects to ensure the customer journey is understood and a positive moving-in experience delivered; Assist colleagues with information gathering, investigations, warranty claims and rectification works related to latent defects; Assist with reviewing and improving the post-contract elements of the Development Procedure Guide in line with lessons learnt; Assist in the preparation of bids for funding within agreed timetables; Represent Great Places at external meetings with agencies, funders, tenants, residents and others as appropriate, including some outside usual hours; Liaise with outside agencies for whom Great Places undertakes development work, providing the same high standard of administration as in-house projects; Work closely with colleagues in the pre-contract team to ensure the smooth and compliant handover of schemes into post-contract management. What you ll need Educated to degree level or equivalent or work experience demonstrating graduate level ability; Qualified to minimum GCSE grade C or equivalent in English and maths Relevant professional memberships are desirable. Previous experience in a property development role. Project management experience and track record of delivery on time, on budget and to high quality standards. Knowledge of the property development process, the built environment and principles of good design. Knowledge of construction contract management. Experience of working within a prescribed framework but ability to think creatively to resolve problems. Experience of using SDS Proval and Sequel (or other similar appraisal and cashflow management software). Excellent verbal and written communication skills. Self-sufficiency in terms of admin. IT literate with day to day software such as Microsoft Outlook, Excel, Word and PowerPoint. Excellent customer service skills. Familiarity with Homes England s requirements. Understanding of housing market dynamics. Other relevant experience in regeneration and/or community development What we need from you A passion for customer service You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning. This part of your role is vital and of equal importance as the day-to-day aspects Ability to develop Great Places profile with a variety of partners and generate new business. Proven relationship builder and influencer with stakeholders Ability to liaise with other departments to ensure delivery of wider corporate goals Ability to produce accurate and concise reports, including cashflow reports Ability to represent Great Places at a variety of levels Self-sufficiency in terms of administration, preparing letters and reports, accurate filing etc. Ability to produce development appraisals The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion The ability to develop and project a positive image of Great Places through personal, written and oral skills An ability to recognise, develop and effectively promote new opportunities Commitment to providing excellent line management for others What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Compliance Officer Location-South Derbyshire Salary- 38,220- 40,777 per annum + Car allowance and mileage Permanent- full-time employment Monday-Friday-37.5 hours per week Hybrid working available Sellick Partnership Ltd are assisting a well-established organisation within the public sector to recruit for a Compliance Officer to deliver compliance in relation to asbestos across their internal Housing stock fullfilling the requirements as the Duty Holder for asbestos. Job Summary Act as the lead Health & Safety Officer for Housing, providing expert guidance and ensuring the effective implementation and ongoing development of the Health & Safety management framework within the service. Main duties for the Compliance Officer Provide professional health, safety and asbestos advice to managers, employees, contractors and partners, promoting a positive safety culture and ensuring compliance with housing policies. Support service improvements, including contributing to IT systems, preparing reports, attending meetings, and managing specific projects and initiatives. Exercise responsible stewardship of budgets and resources, including coordinating, monitoring and reporting on service performance. Uphold Corporate Equality, Diversity and Inclusion standards, maintain confidentiality and data protection requirements, and undertake other duties appropriate to the role. Accountability's Lead on health, safety, fire safety and asbestos management for Housing, including maintaining the asbestos register, managing surveys and removal contracts, updating policies, and ensuring regulatory compliance. Provide professional advice as a health and safety officer in relation to asbestos best practice, legislation changes, risk assessments, incident investigation, and future incident prevention across Housing and the DLO. Monitor performance and compliance by reviewing contractor and DLO practices, analysing incident reports, completing root-cause analysis, and ensuring required standards are met. Deliver and evaluate health and safety training, liaise with external bodies (HSE, Fire Authority, Police, Trade Unions), support service improvement, and assist the Compliance Manager as needed. Essential criterias for the role NEBOSH Certificate (or equivalent) or ability to demonstrate equivalent knowledge and competency. Experience working within a Housing environment (desirable). BOHS P405 - Management of Asbestos in Buildings (or equivalent). Proven ability to engage, influence and collaborate effectively with staff and partners on health and safety matters. If you feel well-suited to the role, please apply or contact Josh Meek directly at Sellick Partnership, Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Interim Senior Procurement Officer - Property Management About Us Connect2Dorset is a managed service agency owned by Dorset Council, providing temporary, contract and interim opportunities within Dorset Council. Our service is built on our values of being ethical, trustworthy and caring, with profits returned to our Local Authority shareholders. Location: Hybrid (minimum 2 days in office per week) Contract: Interim - 4 months Day Rate: Competitive (Inside IR35) Start Date: Immediate Role Purpose We are seeking an experienced Interim Senior Assets & Property Procurement Officer to lead urgent and complex procurements. This role will support the delivery of high-value contracts for property management during a critical period of transition. The primary purpose of the recruitment is a skilled procurement officer with an understanding of property management. This supports the strategic procurements including: managing agents for farms, hotels and industrial units (must be PA23); lease management and lettings; and fire strategies & risk assessments. Key Responsibilities Manage end-to-end procurement processes for property-related contracts, including repairs, planned maintenance, compliance testing, and construction projects. Ensure all procurement activity complies with UK public procurement regulations, the Procurement Act 2023, and local authority standing orders. Prepare tender documentation, lead supplier engagement, and oversee evaluation and award processes. Advise internal stakeholders on procurement strategy, risk management, and contract compliance for property and asset services. Oversee supplier performance and manage contractual obligations, including KPIs and SLAs. Support the development and delivery of frameworks and dynamic purchasing systems for property maintenance and construction services. Drive social value and sustainability outcomes in property-related procurements. Maintain accurate records for audit and governance purposes. Provide expert guidance to internal teams during a period of transition or high workload. Essential Skills & Experience Proven experience in public sector procurement, ideally within property, housing, or construction in a local authority setting. Strong knowledge of UK procurement legislation and contract forms (JCT, NEC). Ability to manage multiple high-priority projects under tight deadlines. Excellent stakeholder engagement and negotiation skills. Immediate availability and ability to adapt quickly to changing priorities. Desirable MCIPS or equivalent procurement qualification. Experience delivering social value and sustainability objectives in procurement. Familiarity with e-tendering platforms and contract management systems. Working Conditions Hybrid working model (minimum 2 days in office per week). Some travel across the local authority's property estate may be required. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.

Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team. You will be travelling in and around LE2. The site office is based at PE3. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, ensuring that their needs are met and paperwork is up to date. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You must hold a clean full UK driving licence for a minimum of 12 months and you will be willing to travel between sites. Ideally you will have experience as a Resident Liaison Officer or similar project administration experience. It would also be advantageous to have experience within a social housing environment and/or retrofit works. Experience working with people who have SEND needs and experience of EasyBOP are desirable but not essential to the role. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.

Helpdesk Co-ordinator Salary: £33,000 Location: Walthamstow (Waltham Forest) Contract: 12-month maternity cover (potential to become permanent) Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota) Working pattern: Initially full-time office-based. After probation, potential for hybrid About the Role We are seeking a proactive and highly organised Helpdesk Co-ordinator to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs. Key Responsibilities Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS. Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs. Build and maintain strong working relationships with internal teams, contractors and external stakeholders. Use effective questioning and listening techniques to understand customer needs and direct queries appropriately. Support the scheduling of routine and planned works. Manage queries and complaints professionally and ensure follow-up actions are completed. Assist with business development activity by supporting client officers in arranging or preparing for meetings. Ensure all work is carried out in accordance with health and safety requirements, policies and procedures. Skills, Experience & Qualifications Significant experience in a similar helpdesk, coordination or facilities management role. Experience working with subcontractors and within a facilities management environment. Strong knowledge of relevant legislation, professional guidelines and best practice. Proven ability to monitor performance and take corrective action where needed. Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues. Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms. Flexible approach to work, including occasional out-of-hours or weekend support if required. Please apply or call Leah Seber at Build Recruitment

Development Manager (Estates) Local Authority in Essex Interim, Full Time 500- 600 per day (umbrella) Location: Essex A local authority in Essex is seeking to appoint a Development Manager (Estates) on an initial 3-6-month basis to support the Assistant Director of Estates. Please note this role requires a minimum of 2 days per week in the office. The Estates Service has several immediate housing projects requiring an experienced individual who can move them forward at pace, providing strong design and project management expertise. Role Purpose Manage the design and development stages for major refurbishment and new-build schemes that improve the supply of affordable housing and enhance existing estates. Work closely with the Development Commissioning Officer on bidding opportunities for regeneration and housing investment schemes. Provide technical interpretation relating to building fabric, infrastructure, defects, significant repairs, replacements, and upgrades - contributing to strategic investment decisions including refurbishments, extensions, and new-build proposals. Play an integral role in managing project delivery, ensuring all schemes meet quality, budget, and timeline expectations. Act as Estates lead officer, collaborating with internal teams and providing progress reports to the Asset Review Board. Key Responsibilities Work collaboratively with Development and Regeneration teams, Housing Services and Corporate Estates to ensure successful delivery of priority housing projects. Oversee the planning, execution and completion of building and development projects, acting as an informed client to manage external consultants from RIBA Stages 1-6, with Housing team input at Stage 7. Assist with defining project scope and objectives alongside key partners and stakeholders, supporting feasibility and briefing stages. Build and maintain strong professional relationships with stakeholders, consultants, contractors, and development partners. Ensure all projects comply with relevant legislation, health and safety requirements and best-practice standards. Manage key housing investment schemes, maintaining day-to-day relationships with regeneration and affordable housing providers. Support the Assistant Director of Estates in service delivery, governance and achieving key objectives. Lead engagement with developers from project initiation through to project closure, ensuring successful outcomes. Key Skills & Experience Required Professional qualification desirable: RICS / CIOB / RIBA. Experience delivering large-scale property, reinvestment and building compliance programmes. Strong understanding of planning and building control processes. Knowledge of CDM 2015 regulations and construction-related issues including contract forms. Skilled negotiator with understanding of construction and contract law. Proven experience delivering construction, housing and regeneration projects. Strong financial awareness and ability to manage and report on budgets.

CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Hemel Hempstead. Minimum 3 months duration but likely to be longer. Projects on social housing developments across Hemel Hempstead. Previous experience required. Please contact Emma at CSS for further details and to apply.

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Maintenance Assistant to help us achieve our goals. Joining us at Upton Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Reporting to the Maintenance Officer, the maintenance team makes sure that we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. We offer our colleagues Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply Employee Assistance Programme, occupational health support and wellbeing services What you'll be doing Ensure the home and grounds are kept in a good state of repair and residents have access to all appropriate areas Compliance with Health and Safety legislation throughout the home, including reporting of H&S incidents Carry out day to day repairs and some refurbishment activity to maintain standards in the care home Actively engage with staff, relatives and families as part of the care home team and regularly engage with residents Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept. Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent communication and teamwork abilities Able to demonstrate Health and Safety awareness through discussion To share our values and demonstrate them at all times "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Poole's most stunning care home Upton Manor is a luxurious care home in Poole, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.

Location: Cheam Salary: £25,000 - £26,500 P/A Hours: Monday Friday, 8am 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm) Job Type: Full time, Perm Job Description Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts. This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time. Main Responsibilities Deliver exceptional standards of customer service and ensure all interactions meet right first time standards Handle inbound and outbound calls from customers, engineers, and clients Plan and manage engineers daily schedules and appointments Book and manage service appointments in line with contract requirements Approve engineers timesheets and support diary management Monitor and action escalation reports Provide administrative support to the gas department as needed Requirements Ability to work effectively in a busy, fast-paced environment Calm and professional approach when handling challenging calls Excellent verbal and written communication skills Previous experience in a call centre or customer service environment (preferred) Experience within the gas or home maintenance industry (desirable but not essential) Strong organisational skills and attention to detail Initiative, reliability, and a proactive work ethic Willingness to learn and develop Benefits Role-specific training and ongoing development opportunities Excellent staff retention and internal progression culture Supportive working environment with strong team values Equal opportunities employer Mental health support and resources Cycle-to-work scheme Annual leave increases with length of service Open-door management culture Living Wage employer recognition

The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.

Part Time Facilities Officer We are looking for a proactive part time Facilities Officer to support the Senior Facilities Officer and Operations Supervisor in the provision of the schools support service, ensuring the school is secure, safe, and maintained for pupils, staff and visitors working to agreed service standards. This is a part time role, working 11-21 hours per week all year round. You will be unlocking and locking buildings and facilities as required, ensuring fire doors and windows are secure, maintaining the security of the campus, buildings, and facilities and dealing with any breaches of security. You will undertake a maintenance plan as instructed by the Senior Facilities Officer, carrying out repairs, maintaining equipment, overseeing the daily upkeep of heating, lighting, water, drainage, and other services. You will provide support for lettings and school events. You will also undertake any cleaning requirements that may arise and keep grounds clean, tidy and litter free, including sweeping of pathways and empty litter bins daily. You will also clean all school vehicles inside and out at least weekly, and prior to all excursions, promoting the school in a professional image and will drive school vehicles as required. We are looking for someone who has proven experience in a similar role, preferably in an educational setting. They will hold relevant qualifications in facilities or a related field, including IOSHH and MIDAS qualifications (or be willing to undertake these). Experience of Caretaking, Plumbing, Carpentry/Joinery, Painting and IEE Wiring Regulations is desirable. You will be a team player with a flexible approach to your working day. Working shift patterns will vary depending on the needs of the school. Benefits: As part of the GDST, the UK s leading network of independent girls schools, we can offer a variety of benefits, such as: Competitive terms and conditions of employment, and competitive salaries and pay progression Membership of the GDST flexible pension scheme Access to extensive professional development opportunities and training grants for qualifications Free life assurance benefit Employee Assistance Programme via Health Assured, offering free 24-hour counselling, wellbeing support and advice services A discount of up to 50% on fees for children at GDST schools Free lunches for all staff during term time (equivalent to at least £900 per year) In-school staff wellbeing activities such as yoga, fitness classes, wellbeing walks Interest-free loans for training, computer purchase and travel season ticket loans A Cycle to Work scheme Good transport links and free parking About the School: Northampton High School, part of the Girls' Day School Trust (GDST), is an independent girls' day school with a reputation for academic excellence, strong pastoral care and a wide breadth of extra-curricular activity. We offer a Nursery, Junior and Senior School across one site and we are proud to be at the forefront of education for girls and a strong voice in promoting opportunities for young women. The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included. The GDST is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including online searches and checks with past employers and the Disclosure and Barring Service. Our reference : SE4039 Vacancy : Part Time Facilities Officer Location : Northampton Salary : £13.93-£14.51 per hour (FTE £26,088 to £27,168) Hours : Part time, 11 - 21 hours per week, all year round Working Pattern : Sunday: 11 hours (7.00am - 6.00pm) Evenings (up to two per week): Wednesday and/or Thursday, 5 hours each (5:30pm 10:30pm) Required from : January 2026 Contract : Permanent Annual leave : 6 weeks plus bank holidays Smart Hire are advertising on behalf of Northampton High School. INDSH

Health, Safety and Estates Manager (Part Time - 3 Days per Week) 3-6 Months Surrey Day Rate Competitive, Outside IR35 An Academy Trust is seeking an experienced and proactive Health, Safety and Estates Manager to oversee the management, development and compliance of their estate, spanning several Schools across Surrey. This is a key operational role supporting safe, compliant and well-maintained learning environments for our pupils, staff and wider community. Reporting to the Director of Finance, the Estates Manager will work closely with Headteachers, site teams and caretakers across each school, as well as the Trust's Compliance Officer, to ensure a consistent and strategic approach to health and safety and estates management. Candidates should ideally currently hold an Advanced DBS. Key Responsibilities Oversee the day-to-day estates operations across all Trust sites, ensuring buildings and grounds are safe, secure, well maintained and fit for purpose. Lead and coordinate planned and reactive maintenance, minor works, contractor management and cyclical compliance activities. Review, update and embed Trust-wide Health & Safety policies, ensuring high standards of statutory and regulatory compliance across all sites. Work in partnership with the Trust's Compliance Officer to support the rollout and implementation of the new H&S system. Act as the key estates liaison for Headteachers and caretaking teams, offering guidance, support and consistency in operational estate matters. Contribute to and support the ongoing development of the Trust's estates strategy, including asset management planning, sustainability initiatives and long-term site improvements. Monitor and report on estate-related risks, compliance status, capital needs and site-level priorities to the Director of Finance. Promote best practice in health & safety, safeguarding, site security and environmental management across the Trust. The Ideal Candidate Will Have Candidates should ideally currently hold an Advanced DBS. Experience in estates, facilities or site management, ideally within an education or multi-site environment. Strong understanding of Health & Safety legislation, statutory compliance and building-related regulatory requirements. Excellent organisational and planning skills, with the ability to manage multiple sites and stakeholders effectively. Strong communication skills and the confidence to work with senior leaders, Headteachers, caretakers and external contractors. A proactive, solution-focused approach and the ability to influence positive change across diverse school settings. A commitment to supporting safe, inspiring and well-maintained learning environments. This is an exciting opportunity to join a values-driven organisation at a critical point of transformation, with the scope to genuinely influence standards, systems and service delivery across the entire estate. For more information, contact Tom Hewat at or (phone number removed). Irwin & Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Irwin & Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website irwinandcolton. Com. Irwin and Colton is committed to diversity, equity and inclusion please let us know if we can do anything to make the process more accessible to you.