We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
21/04/2026
Full time
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Marks Consulting Partners Limited
Watford, Hertfordshire
Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards Managing void turnaround processes to ensure properties are re-let efficiently Working collaboratively with internal teams and external agencies to deliver a seamless service Representing the organisation at court hearings and external meetings where required Engaging with residents and supporting community involvement initiatives Ensuring compliance with housing legislation, regulatory standards and organisational policies Supporting business continuity and emergency response where required, including occasional out-of-hours work What You Will Need Experience in tenancy management within Temporary Accommodation or a similar housing setting Experience working with vulnerable individuals and managing complex cases Proven experience managing rent arrears and supporting income recovery Strong knowledge of housing legislation and tenancy management practices Excellent communication, negotiation and problem-solving skills Ability to manage a varied caseload and work independently Strong organisational and IT skills, including experience using housing management systems Full UK driving licence and access to a vehicle
21/04/2026
Contract
Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards Managing void turnaround processes to ensure properties are re-let efficiently Working collaboratively with internal teams and external agencies to deliver a seamless service Representing the organisation at court hearings and external meetings where required Engaging with residents and supporting community involvement initiatives Ensuring compliance with housing legislation, regulatory standards and organisational policies Supporting business continuity and emergency response where required, including occasional out-of-hours work What You Will Need Experience in tenancy management within Temporary Accommodation or a similar housing setting Experience working with vulnerable individuals and managing complex cases Proven experience managing rent arrears and supporting income recovery Strong knowledge of housing legislation and tenancy management practices Excellent communication, negotiation and problem-solving skills Ability to manage a varied caseload and work independently Strong organisational and IT skills, including experience using housing management systems Full UK driving licence and access to a vehicle
Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively
21/04/2026
Contract
Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively
About The RolePrivate Sector Housing Officer£35,547 - £37,078 per annum, 37 hours per weekPermanent Cirencester/Coleford Agile & HomeworkingWe are seeking a motivated and knowledgeable Private Sector Housing Officer to join our team. This role is central to improving housing standards across the private sector through a combination of advice, inspection, regulation, and enforcement. About the role In the role of Private Sector Housing Officer you will play a key role in regulating landlord and tenant matters, overseeing Houses in Multiple Occupation (HMOs), and managing caravan and campsite licensing. Your work will directly contribute to safeguarding public health and improving living conditions within the community. You can make a real difference to people's lives.We are looking for someone who is confident, resilient, and committed to delivering high-quality outcomes in a challenging and rewarding environment. Key Responsibilities Deliver a comprehensive Private Sector Housing service, including housing standards, HMOs, and licensing of caravans and campsites Respond to residential service requests, including issues relating to drainage, pest infestations, and filthy or verminous premises Support initiatives to bring empty homes back into use Develop and improve procedures to enhance service delivery Provide expert Environmental Health advice across the organisation and contribute to consultations Investigate complex housing and public health cases You will need A qualification equivalent to NVQ Level 3 or A-Level A recognised qualification in Private Sector Housing, Environmental Health, or a related field Strong experience in assessing complex situations and carrying out inspections Ability to build and maintain positive customer relationships Confidence in handling challenging situations calmly and professionally Special Conditions A full UK Driving Licence and access to a vehicle for work purposes For more information about this role please see the Job Description/Person Specification. What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary Watch our new 'What is Publica' video to see why its great to join us!About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
20/04/2026
Full time
About The RolePrivate Sector Housing Officer£35,547 - £37,078 per annum, 37 hours per weekPermanent Cirencester/Coleford Agile & HomeworkingWe are seeking a motivated and knowledgeable Private Sector Housing Officer to join our team. This role is central to improving housing standards across the private sector through a combination of advice, inspection, regulation, and enforcement. About the role In the role of Private Sector Housing Officer you will play a key role in regulating landlord and tenant matters, overseeing Houses in Multiple Occupation (HMOs), and managing caravan and campsite licensing. Your work will directly contribute to safeguarding public health and improving living conditions within the community. You can make a real difference to people's lives.We are looking for someone who is confident, resilient, and committed to delivering high-quality outcomes in a challenging and rewarding environment. Key Responsibilities Deliver a comprehensive Private Sector Housing service, including housing standards, HMOs, and licensing of caravans and campsites Respond to residential service requests, including issues relating to drainage, pest infestations, and filthy or verminous premises Support initiatives to bring empty homes back into use Develop and improve procedures to enhance service delivery Provide expert Environmental Health advice across the organisation and contribute to consultations Investigate complex housing and public health cases You will need A qualification equivalent to NVQ Level 3 or A-Level A recognised qualification in Private Sector Housing, Environmental Health, or a related field Strong experience in assessing complex situations and carrying out inspections Ability to build and maintain positive customer relationships Confidence in handling challenging situations calmly and professionally Special Conditions A full UK Driving Licence and access to a vehicle for work purposes For more information about this role please see the Job Description/Person Specification. What we can do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of up to 7% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary Watch our new 'What is Publica' video to see why its great to join us!About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Property Accountant - REIM - OUR CLIENT is a leading UK real estate investment and fund management platform who is seeking a Property Accountant to join its London finance team. The role will work closely with the Finance Director and wider finance function, supporting the financial oversight and reporting of the firm's property investment structures. The business specialises in UK real estate investment, development and asset management and manages a range of investment vehicles and mandates. This is a hands-on role within a collaborative finance team, providing exposure across the full investment lifecycle from acquisition and financing through to ongoing asset management and disposal . THE ROLE - Key Responsibilities include: Investment and Property Financial Oversight Reviewing monthly, quarterly and annual management accounts prepared by external administrators. Assisting in the preparation and review of statutory financial statements for investment entities. Supporting the preparation of quarterly investor reporting and respond to investor information requests. Reviewing cash positions and assisting with treasury reporting across investment structures. Monitoring purchase invoices, approvals and investment-level payments. Investment Lifecycle Support Assisting with acquisitions, disposals and refinancing activities across the property portfolio. Maintaining investment structure charts and ensure control procedures are followed. Supporting the year-end audit process for investment entities and liaise with external auditors. Overseeing outsourced accounting providers. Governance, Compliance and Reporting Ensuring robust financial governance and documentation across investment structures. Supporting the Head of Tax, Chief Financial Officer and partners with financial information and analysis. Maintaining relationships with administrators, bankers and other service providers. Assisting with board reporting and attend quarterly investment board meetings where required. THE PERSON: You will be: A fully qualified accountant (ACA, ACCA or CIMA). Experienced within real estate, property investment or audit with property exposure . Experienced with working with external administrators and auditors. Possessing the ability to review and challenge financial information and be detail orientated. Highly organised with the ability to manage multiple deadlines. A confident communicator able to work effectively with both finance and non-finance stakeholders. BENEFITS: Hybrid working - 3 days in office. Excellent Pension. Discretionary Bonus. Private Medical and Life Insurance. Income Protection Insurance (for long term sickness cover). Employee wellbeing service. Travel and 'Giving' benefits. Opportunity This role offers the opportunity to join a highly regarded real estate investment manager with a strong track record in the UK market, providing exposure to complex investment structures and close interaction with both the finance and investment teams. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
16/04/2026
Full time
Property Accountant - REIM - OUR CLIENT is a leading UK real estate investment and fund management platform who is seeking a Property Accountant to join its London finance team. The role will work closely with the Finance Director and wider finance function, supporting the financial oversight and reporting of the firm's property investment structures. The business specialises in UK real estate investment, development and asset management and manages a range of investment vehicles and mandates. This is a hands-on role within a collaborative finance team, providing exposure across the full investment lifecycle from acquisition and financing through to ongoing asset management and disposal . THE ROLE - Key Responsibilities include: Investment and Property Financial Oversight Reviewing monthly, quarterly and annual management accounts prepared by external administrators. Assisting in the preparation and review of statutory financial statements for investment entities. Supporting the preparation of quarterly investor reporting and respond to investor information requests. Reviewing cash positions and assisting with treasury reporting across investment structures. Monitoring purchase invoices, approvals and investment-level payments. Investment Lifecycle Support Assisting with acquisitions, disposals and refinancing activities across the property portfolio. Maintaining investment structure charts and ensure control procedures are followed. Supporting the year-end audit process for investment entities and liaise with external auditors. Overseeing outsourced accounting providers. Governance, Compliance and Reporting Ensuring robust financial governance and documentation across investment structures. Supporting the Head of Tax, Chief Financial Officer and partners with financial information and analysis. Maintaining relationships with administrators, bankers and other service providers. Assisting with board reporting and attend quarterly investment board meetings where required. THE PERSON: You will be: A fully qualified accountant (ACA, ACCA or CIMA). Experienced within real estate, property investment or audit with property exposure . Experienced with working with external administrators and auditors. Possessing the ability to review and challenge financial information and be detail orientated. Highly organised with the ability to manage multiple deadlines. A confident communicator able to work effectively with both finance and non-finance stakeholders. BENEFITS: Hybrid working - 3 days in office. Excellent Pension. Discretionary Bonus. Private Medical and Life Insurance. Income Protection Insurance (for long term sickness cover). Employee wellbeing service. Travel and 'Giving' benefits. Opportunity This role offers the opportunity to join a highly regarded real estate investment manager with a strong track record in the UK market, providing exposure to complex investment structures and close interaction with both the finance and investment teams. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Housing Officer Location: Central London, no driving licence required Job Type: Full-time, Permanent Salary: 39- 41,500k depending on experience - Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 260 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including estate inspections, Lettings, Voids, and low level ASB, and will possess a strong commitment to providing outstanding customer service. Day-to-Day of the Role: Oversee and manage a patch of mixed tenure properties, ensuring they are well-maintained and safe. Proactively communicate with residents through various channels including phone, email, and notice boards. Handle all housing-related matters such as tenancy, lettings, and ASB, collaborating with the dedicated income officer as needed. Conduct monthly block inspections and hold regular or as-needed residents' meetings to address any concerns or updates. Required Skills & Qualifications: Minimum of 3 years' experience in delivering housing management services. Strong experience in managing ASB escalations. Excellent communication skills, both written and verbal, with the ability to engage empathetically with residents. Proficient in MS Office (Excel, Word, PowerPoint) and capable of using complex databases and systems like CRM Dynamics. Resilient, with the ability to work under pressure and adapt to changing deadlines. Solution-focused with strong negotiation skills to resolve complex cases. Benefits: Competitive salary, negotiable based on experience. Opportunities for professional development and training. Supportive and inclusive work environment. Comprehensive benefits package including health and wellness plans. How to Apply: To apply for the Housing Officer position, please submit your CV and a cover letter detailing relevant or contact Mel This role is perfect for someone who is looking to make a significant impact in a vibrant community by providing exceptional housing management services. We look forward to receiving your application.
16/04/2026
Contract
Housing Officer Location: Central London, no driving licence required Job Type: Full-time, Permanent Salary: 39- 41,500k depending on experience - Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 260 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including estate inspections, Lettings, Voids, and low level ASB, and will possess a strong commitment to providing outstanding customer service. Day-to-Day of the Role: Oversee and manage a patch of mixed tenure properties, ensuring they are well-maintained and safe. Proactively communicate with residents through various channels including phone, email, and notice boards. Handle all housing-related matters such as tenancy, lettings, and ASB, collaborating with the dedicated income officer as needed. Conduct monthly block inspections and hold regular or as-needed residents' meetings to address any concerns or updates. Required Skills & Qualifications: Minimum of 3 years' experience in delivering housing management services. Strong experience in managing ASB escalations. Excellent communication skills, both written and verbal, with the ability to engage empathetically with residents. Proficient in MS Office (Excel, Word, PowerPoint) and capable of using complex databases and systems like CRM Dynamics. Resilient, with the ability to work under pressure and adapt to changing deadlines. Solution-focused with strong negotiation skills to resolve complex cases. Benefits: Competitive salary, negotiable based on experience. Opportunities for professional development and training. Supportive and inclusive work environment. Comprehensive benefits package including health and wellness plans. How to Apply: To apply for the Housing Officer position, please submit your CV and a cover letter detailing relevant or contact Mel This role is perfect for someone who is looking to make a significant impact in a vibrant community by providing exceptional housing management services. We look forward to receiving your application.
Cheltenham Borough Council
Cheltenham, Gloucestershire
Are you ready to shape the future of a council's valuable commercial property portfolio? Cheltenham Borough Council has an exciting Head of Strategic Asset Management and Estates opportunity! Location: Cheltenham, GL50 9SA Salary: £64,728 - £72,578 per annum Job Type: Full-Time, Permanent Closing Date: Thursday 30th April 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Head of Strategic Asset Management and Estates - The Role: You will lead the strategic management of every commercial building, asset, and investment owned by the Council, ensuring they generate income, support services, or contribute to long-term financial stability. You will manage a team of Estates Surveyors and collaborate closely with colleagues, partners, and political leaders to deliver a portfolio that works hard for the organisation. This role demands commercial thinking to help the Council make informed decisions about which properties to retain, improve, repurpose, or dispose of. Head of Strategic Asset Management and Estates - Key Responsibilities: - Manage a team of Principal and Estates Surveyors across the Council's commercial property portfolio and land assets - Lead delivery of the commercial asset management strategy, including ownership and management of key asset data to inform critical decisions - Work with finance colleagues to align asset management decisions with medium-term financial requirements - Support improvement of the commercial asset portfolio through disposals, acquisitions, valuations, and tenant management - Lead and support infrastructure projects and inward investment, developing options for existing assets that maximise benefit to the Council - Lead annual valuations of land and buildings for the Statement of Accounts, including the housing portfolio - Build relationships with stakeholders and other public sector organisations through partnership forums Head of Strategic Asset Management and Estates - You: - Fully qualified Estates Surveyor or equivalent experience, ideally MRICS qualified - Experience managing, coaching, and supporting multi-disciplinary estates teams - Proven experience formulating and implementing asset management strategies in commercial and housing sectors - Experience advising and influencing senior officers and elected Members - Strong analytical skills with ability to interpret data and translate complex financial information into accessible formats - Experience producing business cases that support key organisational decision-making - Ability to work under pressure, meet strict deadlines, and think on your feet in meetings - Understanding of Public Sector Procurement Regulations Benefits: - Excellent pension scheme through the Local Government Pension Scheme - 26 days holiday (pro rata), rising to 31 days (pro rata) after five years, plus Bank Holidays - Flexible and agile working environment with opportunities to work from home and flexible hours - Comprehensive learning and development programme - Two days (pro rata) paid volunteering time - Enhanced maternity and paternity schemes - Free counselling services - Healthcare Cashback Plan access after successful probation completion - Cycle to work scheme - Low-cost town centre parking - Commitment to employee wellbeing Closing Date: Thursday 30th April 2026 To submit your CV for this exciting Head of Strategic Asset Management and Estates opportunity, click Apply today!
13/04/2026
Full time
Are you ready to shape the future of a council's valuable commercial property portfolio? Cheltenham Borough Council has an exciting Head of Strategic Asset Management and Estates opportunity! Location: Cheltenham, GL50 9SA Salary: £64,728 - £72,578 per annum Job Type: Full-Time, Permanent Closing Date: Thursday 30th April 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Head of Strategic Asset Management and Estates - The Role: You will lead the strategic management of every commercial building, asset, and investment owned by the Council, ensuring they generate income, support services, or contribute to long-term financial stability. You will manage a team of Estates Surveyors and collaborate closely with colleagues, partners, and political leaders to deliver a portfolio that works hard for the organisation. This role demands commercial thinking to help the Council make informed decisions about which properties to retain, improve, repurpose, or dispose of. Head of Strategic Asset Management and Estates - Key Responsibilities: - Manage a team of Principal and Estates Surveyors across the Council's commercial property portfolio and land assets - Lead delivery of the commercial asset management strategy, including ownership and management of key asset data to inform critical decisions - Work with finance colleagues to align asset management decisions with medium-term financial requirements - Support improvement of the commercial asset portfolio through disposals, acquisitions, valuations, and tenant management - Lead and support infrastructure projects and inward investment, developing options for existing assets that maximise benefit to the Council - Lead annual valuations of land and buildings for the Statement of Accounts, including the housing portfolio - Build relationships with stakeholders and other public sector organisations through partnership forums Head of Strategic Asset Management and Estates - You: - Fully qualified Estates Surveyor or equivalent experience, ideally MRICS qualified - Experience managing, coaching, and supporting multi-disciplinary estates teams - Proven experience formulating and implementing asset management strategies in commercial and housing sectors - Experience advising and influencing senior officers and elected Members - Strong analytical skills with ability to interpret data and translate complex financial information into accessible formats - Experience producing business cases that support key organisational decision-making - Ability to work under pressure, meet strict deadlines, and think on your feet in meetings - Understanding of Public Sector Procurement Regulations Benefits: - Excellent pension scheme through the Local Government Pension Scheme - 26 days holiday (pro rata), rising to 31 days (pro rata) after five years, plus Bank Holidays - Flexible and agile working environment with opportunities to work from home and flexible hours - Comprehensive learning and development programme - Two days (pro rata) paid volunteering time - Enhanced maternity and paternity schemes - Free counselling services - Healthcare Cashback Plan access after successful probation completion - Cycle to work scheme - Low-cost town centre parking - Commitment to employee wellbeing Closing Date: Thursday 30th April 2026 To submit your CV for this exciting Head of Strategic Asset Management and Estates opportunity, click Apply today!
Neighbourhood Housing Officer Ashford, Kent Temporary Full Time, Hybrid An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service. THE ROLE You will manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement. Manage rent accounts, arrears recovery, and initiate legal action where required Investigate and resolve anti-social behaviour cases in partnership with police and other agencies Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges Work with vulnerable tenants, completing welfare checks and making appropriate referrals Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches Collaborate with internal teams and external partners to support tenants and sustain tenancies THE CANDIDATE The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association. Proven experience managing rent arrears and income recovery processes Strong background in handling anti-social behaviour cases and tenancy enforcement Knowledge of housing legislation including the Housing Act and ASB legislation Experience conducting estate inspections and tenancy audits Ability to work independently, manage a patch, and build relationships with residents and stakeholders THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 2 Month Contract RATE The pay for the role is 21.47 per hour LTD company rate. The PAYE equivalent is 18.30 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please message me back at (url removed) or call (phone number removed) and ask for Beth for more info If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
13/04/2026
Contract
Neighbourhood Housing Officer Ashford, Kent Temporary Full Time, Hybrid An excellent opportunity for an experienced Neighbourhood Housing Officer to join a busy local authority team in Ashford, delivering a high-quality, patch-based housing management service. THE ROLE You will manage a designated housing patch, delivering a comprehensive neighbourhood service including rent arrears management, anti-social behaviour casework, tenancy enforcement, and community engagement. Manage rent accounts, arrears recovery, and initiate legal action where required Investigate and resolve anti-social behaviour cases in partnership with police and other agencies Conduct estate inspections, property visits, and ensure neighbourhood standards are maintained Carry out tenancy management duties including sign-ups, successions, assignments, and mutual exchanges Work with vulnerable tenants, completing welfare checks and making appropriate referrals Prepare and attend court for possession cases relating to arrears, ASB, and tenancy breaches Collaborate with internal teams and external partners to support tenants and sustain tenancies THE CANDIDATE The ideal candidate will have prior experience working in a housing management or neighbourhood officer role within a local authority or housing association. Proven experience managing rent arrears and income recovery processes Strong background in handling anti-social behaviour cases and tenancy enforcement Knowledge of housing legislation including the Housing Act and ASB legislation Experience conducting estate inspections and tenancy audits Ability to work independently, manage a patch, and build relationships with residents and stakeholders THE CONTRACT WORKING HOURS Full Time LENGTH OF CONTRACT 2 Month Contract RATE The pay for the role is 21.47 per hour LTD company rate. The PAYE equivalent is 18.30 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please message me back at (url removed) or call (phone number removed) and ask for Beth for more info If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
Income Officer Temporary (6 Month FTC) 24-25K P/A Birmingham Hamilton Woods Associates are currently recruiting for an Income Officer to join an organisation based in Birmingham on a temporary basis to be responsible for the collection and management of rental income against set targets and procedures. Duties and Responsibilities of the Income Officer: Manage the collection and oversight of rental income, ensuring targets and procedures are met. Address tenant inquiries, providing regular updates on the status of their accounts and resolving queries promptly. Identify households requiring specialist support and collaborate with Welfare Benefits, Tenancy Support services, and other agencies to assist tenants in maintaining their tenancy. Contribute to the association's financial inclusion initiatives, such as supporting access to digital training and employment pathways. Essential Requirements of the Income Officer: Previous experience within housing management and income recovery Strong administration, with intermediate Excel Confident, quicker learner, with a professional telephone manner To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
08/04/2026
Contract
Income Officer Temporary (6 Month FTC) 24-25K P/A Birmingham Hamilton Woods Associates are currently recruiting for an Income Officer to join an organisation based in Birmingham on a temporary basis to be responsible for the collection and management of rental income against set targets and procedures. Duties and Responsibilities of the Income Officer: Manage the collection and oversight of rental income, ensuring targets and procedures are met. Address tenant inquiries, providing regular updates on the status of their accounts and resolving queries promptly. Identify households requiring specialist support and collaborate with Welfare Benefits, Tenancy Support services, and other agencies to assist tenants in maintaining their tenancy. Contribute to the association's financial inclusion initiatives, such as supporting access to digital training and employment pathways. Essential Requirements of the Income Officer: Previous experience within housing management and income recovery Strong administration, with intermediate Excel Confident, quicker learner, with a professional telephone manner To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
Senior Income Officer Permanent 37,000 per annum Birmingham (On site) Hamilton Woods Associates are currently recruiting for a Senior Income Officer on a temp to permanent basis to manage the effective delivery of a high quality income and debt recovery service. Duties and Responsibilities of the Income Team Leader: Lead and manage the Income Management team Maximise income collection Work on complex cases, working with legal teams and attending court hearings Prepare and manage court cases Visit tenants at their properties and attend court when required Carry out arrears management Provide benefit advice Liaise with other departments Essential Requirements of the Income Team Leader: Full UK Driving Licence Previous experience within the Housing sector as an Income Officer Must have experience of managing complex rent arears case at a high level To be considered for this exciting role, please contact Alice Wright - Senior Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
08/04/2026
Full time
Senior Income Officer Permanent 37,000 per annum Birmingham (On site) Hamilton Woods Associates are currently recruiting for a Senior Income Officer on a temp to permanent basis to manage the effective delivery of a high quality income and debt recovery service. Duties and Responsibilities of the Income Team Leader: Lead and manage the Income Management team Maximise income collection Work on complex cases, working with legal teams and attending court hearings Prepare and manage court cases Visit tenants at their properties and attend court when required Carry out arrears management Provide benefit advice Liaise with other departments Essential Requirements of the Income Team Leader: Full UK Driving Licence Previous experience within the Housing sector as an Income Officer Must have experience of managing complex rent arears case at a high level To be considered for this exciting role, please contact Alice Wright - Senior Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
08/04/2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Key requirements: Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Protocols Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit Proficient in MS Office applications including Word, Excel and Outlook Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
07/04/2026
Full time
Key requirements: Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Protocols Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit Proficient in MS Office applications including Word, Excel and Outlook Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
02/04/2026
Contract
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Money Adviser (Welfare Rights Officer) Based in Bedford / Hybrid Full time, permanent 32,000 - 34,000 per annum, plus 2,000 car allowance Are you an experienced Money Adviser with a passion for helping people improve their financial wellbeing? Do you have strong customer service skills alongside expert knowledge of welfare benefits and debt advice? If so, we may be able to help you! Here at Howells, we are working with a respected housing provider to find a dedicated and proactive Money Adviser to join their team. This role focuses on supporting residents with financial challenges, providing vital advice on benefits, debt management, and income maximisation. Working within the social housing sector, you will have the opportunity to make a real difference by supporting residents at risk of financial hardship, particularly during the early stages of their tenancy. You will manage a varied caseload, deliver tailored advice, and work collaboratively with internal teams and external partners to sustain tenancies and reduce arrears. As a Money Adviser, you will support the organisation with a variety of specialist duties, including delivering one-to-one guidance, negotiating repayment plans, promoting financial capability, and contributing to wider community initiatives. Essential Criteria: Excellent communication skills (both written and verbal) Strong customer service and interpersonal skills Good numeracy and attention to detail Proven experience providing welfare benefits and debt advice Up-to-date knowledge of benefit legislation and debt management Ability to manage a varied caseload and work independently Experience working in a customer-focused environment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience using case management systems or specialist advice software Strong organisational and time management skills Knowledge of Financial Conduct Authority (FCA) standards Experience working with external partners and stakeholders Desirable: NVQ Level 4 in Advice and Guidance (or equivalent) Certificate in Money Advice Practice Experience delivering training or workshops Membership of the Institute of Money Advisers Authorised Debt Relief Order (DRO) Intermediary status Analytical and reporting skills You will be working for a forward-thinking organisation that values the skills, experience, and dedication of its people. Their strong focus on teamwork, empathy, and continuous improvement makes this an excellent opportunity for someone looking to make a meaningful impact. For your chance of securing this fantastic role, please apply online now!
02/04/2026
Full time
Money Adviser (Welfare Rights Officer) Based in Bedford / Hybrid Full time, permanent 32,000 - 34,000 per annum, plus 2,000 car allowance Are you an experienced Money Adviser with a passion for helping people improve their financial wellbeing? Do you have strong customer service skills alongside expert knowledge of welfare benefits and debt advice? If so, we may be able to help you! Here at Howells, we are working with a respected housing provider to find a dedicated and proactive Money Adviser to join their team. This role focuses on supporting residents with financial challenges, providing vital advice on benefits, debt management, and income maximisation. Working within the social housing sector, you will have the opportunity to make a real difference by supporting residents at risk of financial hardship, particularly during the early stages of their tenancy. You will manage a varied caseload, deliver tailored advice, and work collaboratively with internal teams and external partners to sustain tenancies and reduce arrears. As a Money Adviser, you will support the organisation with a variety of specialist duties, including delivering one-to-one guidance, negotiating repayment plans, promoting financial capability, and contributing to wider community initiatives. Essential Criteria: Excellent communication skills (both written and verbal) Strong customer service and interpersonal skills Good numeracy and attention to detail Proven experience providing welfare benefits and debt advice Up-to-date knowledge of benefit legislation and debt management Ability to manage a varied caseload and work independently Experience working in a customer-focused environment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience using case management systems or specialist advice software Strong organisational and time management skills Knowledge of Financial Conduct Authority (FCA) standards Experience working with external partners and stakeholders Desirable: NVQ Level 4 in Advice and Guidance (or equivalent) Certificate in Money Advice Practice Experience delivering training or workshops Membership of the Institute of Money Advisers Authorised Debt Relief Order (DRO) Intermediary status Analytical and reporting skills You will be working for a forward-thinking organisation that values the skills, experience, and dedication of its people. Their strong focus on teamwork, empathy, and continuous improvement makes this an excellent opportunity for someone looking to make a meaningful impact. For your chance of securing this fantastic role, please apply online now!
We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Essex on an initial 8 week temporary contract followed by a 12 month fixed term contract. During the temporary period you will be on an hourly rate. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you.
01/04/2026
Contract
We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Essex on an initial 8 week temporary contract followed by a 12 month fixed term contract. During the temporary period you will be on an hourly rate. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you.
About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements Carry out tenancy audits and routine property inspections Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management Monitor rent accounts and take appropriate action to address arrears Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) Investigate reports of ASB and manage cases through to resolution Work in partnership with relevant agencies and take enforcement action where required Safeguarding & Complex Cases Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service & Administration Provide responsive and professional customer service, including phone and casework support Maintain accurate records, case notes, and documentation Ensure all work is carried out in line with policies and procedures Person Specification Essential Experience & Skills: Demonstrable experience working as a Housing Officer within a UK Local Authority Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling Experience managing complex and sensitive cases Ability to work independently and manage a diverse workload Excellent communication and interpersonal skills Experience working with external partners such as police, social services, and healthcare professionals If you're interested please apply.
01/04/2026
Contract
About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements Carry out tenancy audits and routine property inspections Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management Monitor rent accounts and take appropriate action to address arrears Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) Investigate reports of ASB and manage cases through to resolution Work in partnership with relevant agencies and take enforcement action where required Safeguarding & Complex Cases Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service & Administration Provide responsive and professional customer service, including phone and casework support Maintain accurate records, case notes, and documentation Ensure all work is carried out in line with policies and procedures Person Specification Essential Experience & Skills: Demonstrable experience working as a Housing Officer within a UK Local Authority Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling Experience managing complex and sensitive cases Ability to work independently and manage a diverse workload Excellent communication and interpersonal skills Experience working with external partners such as police, social services, and healthcare professionals If you're interested please apply.
This temporary opportunity as an Income Officer - Interim in the Not For Profit industry involves managing rent arrears and providing support to tenants. Based in St. Helens, this role requires strong organisational and communication skills to ensure successful outcomes. Client Details The organisation is a small-sized entity within the Not For Profit industry, dedicated to supporting individuals and communities. They focus on providing housing and related services, ensuring positive outcomes for their tenants and stakeholders. Description Manage rent arrears and ensure timely collection of payments. Engage with tenants to provide advice and support regarding payment plans. Maintain accurate records of all interactions and transactions. Prepare reports on income collection performance for internal review. Work closely with other departments to resolve tenant-related issues. Ensure compliance with relevant regulations and organisational policies. Provide excellent customer service to tenants and stakeholders. Contribute to the improvement of income collection processes and procedures. Profile A successful Income Officer - Interim should have: Experience in income collection or a related field within the Not For Profit industry. Strong knowledge of housing regulations and rent arrears management. Excellent communication and interpersonal skills. Ability to work independently and handle sensitive situations professionally. Proficiency in maintaining accurate records and preparing reports. A solution-oriented mindset and a commitment to supporting tenants. Job Offer Hourly rate between 19.00 and 23.00, commensurate with experience. Temporary position offering flexibility and a supportive working environment. Opportunity to contribute positively within the Not For Profit industry. Role based in St. Helens, providing an accessible location for local candidates. If you are an organised and motivated professional, this Income Officer - Interim position in St. Helens could be the perfect next step in your career. Apply today to make a meaningful impact!
01/04/2026
Seasonal
This temporary opportunity as an Income Officer - Interim in the Not For Profit industry involves managing rent arrears and providing support to tenants. Based in St. Helens, this role requires strong organisational and communication skills to ensure successful outcomes. Client Details The organisation is a small-sized entity within the Not For Profit industry, dedicated to supporting individuals and communities. They focus on providing housing and related services, ensuring positive outcomes for their tenants and stakeholders. Description Manage rent arrears and ensure timely collection of payments. Engage with tenants to provide advice and support regarding payment plans. Maintain accurate records of all interactions and transactions. Prepare reports on income collection performance for internal review. Work closely with other departments to resolve tenant-related issues. Ensure compliance with relevant regulations and organisational policies. Provide excellent customer service to tenants and stakeholders. Contribute to the improvement of income collection processes and procedures. Profile A successful Income Officer - Interim should have: Experience in income collection or a related field within the Not For Profit industry. Strong knowledge of housing regulations and rent arrears management. Excellent communication and interpersonal skills. Ability to work independently and handle sensitive situations professionally. Proficiency in maintaining accurate records and preparing reports. A solution-oriented mindset and a commitment to supporting tenants. Job Offer Hourly rate between 19.00 and 23.00, commensurate with experience. Temporary position offering flexibility and a supportive working environment. Opportunity to contribute positively within the Not For Profit industry. Role based in St. Helens, providing an accessible location for local candidates. If you are an organised and motivated professional, this Income Officer - Interim position in St. Helens could be the perfect next step in your career. Apply today to make a meaningful impact!
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
01/04/2026
Contract
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
31/03/2026
Contract
We're recruiting an experienced Tenancy Sustainment Officer to join a busy local authority housing service, supporting vulnerable residents to maintain their tenancies and prevent homelessness. This is a frontline, resident-focused role working with individuals and households at risk of tenancy failure. The successful candidate will deliver tailored support, working in partnership with internal teams and external agencies to improve outcomes, promote independence and reduce repeat homelessness. The Role - Provide intensive tenancy sustainment support to residents at risk of losing their homes, including those with complex needs. - Work proactively with individuals and households to prevent homelessness and reduce repeat presentations. - Carry out detailed needs and risk assessments, developing personalised support plans to sustain tenancies. - Support residents with budgeting, welfare benefits, Universal Credit and managing rent accounts to reduce arrears. - Work closely with Housing Options, Temporary Accommodation and Housing Management teams to coordinate support. - Assist residents in accessing external services including mental health support, substance misuse services, social care and employment support. - Manage a caseload of complex cases, ensuring accurate record keeping and regular reviews of progress. - Support residents transitioning from temporary accommodation or rough sleeping into settled housing. - Work with landlords and housing providers to resolve tenancy issues and prevent evictions. - Identify safeguarding concerns and make appropriate referrals in line with statutory responsibilities. - Attend multi-agency meetings and case conferences to support coordinated service delivery. - Ensure all work is carried out in line with relevant housing legislation and homelessness duties. - Contribute to service improvement by identifying trends, challenges and opportunities to enhance outcomes. Key Requirements - Experience working in a tenancy sustainment, homelessness, housing support or similar role within a local authority or housing association. - Strong understanding of homelessness legislation and the challenges faced by vulnerable residents. - Experience supporting individuals with complex needs including mental health, substance misuse or offending history. - Knowledge of welfare benefits, Universal Credit and income maximisation. - Ability to manage a varied caseload and prioritise effectively in a fast-paced environment. - Strong communication and interpersonal skills, with the ability to build trust and engage residents. - Experience working in partnership with external agencies and multi-disciplinary teams. - Good understanding of safeguarding responsibilities and risk management. - Strong IT skills and experience using housing or case management systems. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Tenancy Sustainment Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Temporary Housing Officer Manchester (3-Month Contract, Potential Extension) Location: Manchester Contract: Temporary (3 months, with potential for extension) Pay Rate: Competitive (dependent on experience) Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Manchester on an initial 3-month temporary contract, with the possibility of extension. This is a fantastic opportunity for a proactive and customer-focused individual to make an immediate impact within a busy housing team. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) What s on Offer: Immediate start Competitive hourly rate Opportunity for contract extension Valuable experience within a reputable organisation If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you. Apply now or get in touch for more information.
31/03/2026
Seasonal
Temporary Housing Officer Manchester (3-Month Contract, Potential Extension) Location: Manchester Contract: Temporary (3 months, with potential for extension) Pay Rate: Competitive (dependent on experience) Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a well-established organisation in Manchester on an initial 3-month temporary contract, with the possibility of extension. This is a fantastic opportunity for a proactive and customer-focused individual to make an immediate impact within a busy housing team. Key Responsibilities: Managing a designated patch of properties and tenants Delivering a high-quality housing management service Handling tenancy-related matters including sign-ups, terminations, and breaches Managing low-level anti-social behaviour (ASB) cases Supporting the management of rent arrears , including monitoring accounts and engaging with tenants to agree repayment plans Conducting property inspections and estate visits Supporting tenants with sustainment and signposting to relevant services Liaising with internal teams and external agencies Requirements: Previous experience in a Housing Officer or similar role Experience dealing with rent arrears and income collection Knowledge of housing legislation and tenancy management Experience handling low-level ASB cases Excellent communication and interpersonal skills Ability to manage a varied workload independently Full UK driving licence and access to a vehicle (desirable) What s on Offer: Immediate start Competitive hourly rate Opportunity for contract extension Valuable experience within a reputable organisation If you are an experienced Housing professional available at short notice and looking for your next opportunity, we would love to hear from you. Apply now or get in touch for more information.
