CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Dover, Kent. Ongoing works. Projects on social housing developments across Dover. Previous experience required. Please contact Emma at CSS for further details and to apply.
27/02/2026
Contract
CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Dover, Kent. Ongoing works. Projects on social housing developments across Dover. Previous experience required. Please contact Emma at CSS for further details and to apply.
CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Ramsgate, Kent. Ongoing works. Projects on social housing developments across Ramsgate. Previous experience required. Please contact Emma at CSS for further details and to apply.
27/02/2026
Contract
CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Ramsgate, Kent. Ongoing works. Projects on social housing developments across Ramsgate. Previous experience required. Please contact Emma at CSS for further details and to apply.
CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Hemel Hempstead. Duration until roughly August 2026. Projects on social housing developments across Hemel Hempstead. Previous experience required. Please contact Emma at CSS for further details and to apply.
27/02/2026
Contract
CSS Recruitment are currenlty looking for a skilled Resdient Liaison Officer in Hemel Hempstead. Duration until roughly August 2026. Projects on social housing developments across Hemel Hempstead. Previous experience required. Please contact Emma at CSS for further details and to apply.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottinghan office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
27/02/2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottinghan office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Luton office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
27/02/2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Luton office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
27/02/2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Yearly bonus incentives Private medical care Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Resident Liaison Officer Manchester Start Date: May 2026 Project: Major Cladding Remediation (Northern Region) The Role: What You'll Be Doing You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process. Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up. Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations. Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases. Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally. Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager. What You Need to Do the Job To hit the ground running this May, you'll need a specific mix of site experience and "people" skills: Sector Experience: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments. Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication. Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions. Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region. Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.
27/02/2026
Full time
Resident Liaison Officer Manchester Start Date: May 2026 Project: Major Cladding Remediation (Northern Region) The Role: What You'll Be Doing You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process. Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up. Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations. Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases. Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally. Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager. What You Need to Do the Job To hit the ground running this May, you'll need a specific mix of site experience and "people" skills: Sector Experience: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments. Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication. Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions. Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region. Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.
Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
27/02/2026
Contract
Job Title: Resident Liaison Officer Location: Central & West London (3 days on-site, 2 days from home) Rate: 23.10 per hour umbrella About the Role We are currently seeking an experienced and compassionate Resident Liaison Officer to support residents through their complex repairs journey across sites in Central and West London. This is a hybrid position, requiring 3 days on-site presence and 2 days working from home , offering a balanced and flexible working arrangement. You will act as the vital link between residents and our complex repairs team, ensuring clear communication, proactive case management, and a high standard of resident care throughout the repairs process. Key Responsibilities Act as the main point of contact for residents during complex repair cases. Maintain an on-site presence in residents' homes to provide enhanced, face-to-face support. Liaise with the planning team to schedule and manage appointments related to complex repairs. Provide timely and professional communication via home visits, phone, email, and written correspondence. Escalate, log, and manage resident complaints, ensuring compliance with response time standards. Support priority decant cases, ensuring all moves are thoroughly risk assessed and smoothly executed. Develop action plans in collaboration with key stakeholders and monitor progress through to resolution. Manage a complex repairs caseload from initial report to successful completion. Identify safeguarding concerns, follow safeguarding procedures, and make appropriate referrals to ensure resident safety and wellbeing. About You Experience in a resident-facing role within housing, repairs, property services, or a similar environment. Strong communication skills with the ability to build trust and manage sensitive situations. Confident handling complex cases and working with multiple stakeholders. Organised and able to manage a varied caseload effectively. Knowledge of safeguarding principles and complaint handling procedures is highly desirable. A proactive, empathetic, and solution-focused approach. If you are passionate about delivering excellent resident support and have experience managing complex repair cases, we would love to hear from you. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Resident Liaison Officer - Social Housing Planned Works Based in South London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in South London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
25/02/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in South London Full time, permanent 30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in South London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
25/02/2026
Contract
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
MMP Consultancy are looking to recruit a Resident Liaison Officer, based in North West London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
24/02/2026
Contract
MMP Consultancy are looking to recruit a Resident Liaison Officer, based in North West London. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Cannock. You'll need your own transport for this role, but mileage will be reimbursed The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 17.42 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
23/02/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with tenants within Social Housing. This role will be covering Cannock. You'll need your own transport for this role, but mileage will be reimbursed The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with tenants I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 17.42 per hour Mileage expenses paid ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Twickenham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 35,000 (D.O.E) Car Allowance of 4,250 Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
23/02/2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Twickenham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 35,000 (D.O.E) Car Allowance of 4,250 Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of kitchen and bathroom refurbishment works Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
We're hiring a Retrofit Assessor (PAS 2035) to carry out high-quality domestic retrofit assessments and EPCs across social housing properties in the West Midlands. You'll own the assessment process, from resident engagement to documentation and EPC lodgement ensuring accurate data that drives compliant, fundable retrofit delivery. Client Details A well-established Tier 1 UK contractor delivering sustainability, energy efficiency, and regeneration programs for local authorities and social housing providers. You'll join the regional sustainability team , working closely with onsite delivery and resident liaison colleagues to keep assessments aligned with programme milestones. Description Conduct PAS 2035-compliant retrofit assessments and produce accurate EPCs across domestic properties (pre-identified addresses). Liaise with residents to arrange appointments, attend site, capture photographic evidence, and complete standardised documentation (including use of specified software platforms). Upload documentation promptly and complete EPC lodgements in line with internal standards. Collaborate closely with Retrofit Coordinators, Designers, site teams, and Resident Liaison Officers to maintain programme alignment and property access. Identify suitable energy efficiency measures and flag risks (e.g., damp, mould, building pathology) to inform safe, compliant design. Attend occasional team meetings and training to maintain standards and stay current with evolving guidance. Profile Essential experience: Residential retrofit assessments; strong working knowledge of PAS 2035. Technical understanding: Building construction types, common defects, and building pathology basics. IT proficiency: Comfortable with MS Office (Excel in particular) and workflow/documentation platforms. People skills: Clear communicator, organised, and resident-friendly. Mindset: Detail-focused, proactive, adaptable to evolving guidance, and collaborative. Domestic Energy Assessor (DEA) qualification. Level 3 Domestic Retrofit Assessor. Full UK Driving Licence. Flexibility to travel across the West Midlands. Job Offer Competitive package with mileage/expenses and tools required for the role. Professional development: Ongoing training, CPD, and exposure across the PAS 2035 lifecycle. Meaningful work: Help unlock funded measures that make homes healthier, warmer, and more efficient. Supportive environment: Join a regional team that values accuracy, delivery, and resident experience.
23/02/2026
Contract
We're hiring a Retrofit Assessor (PAS 2035) to carry out high-quality domestic retrofit assessments and EPCs across social housing properties in the West Midlands. You'll own the assessment process, from resident engagement to documentation and EPC lodgement ensuring accurate data that drives compliant, fundable retrofit delivery. Client Details A well-established Tier 1 UK contractor delivering sustainability, energy efficiency, and regeneration programs for local authorities and social housing providers. You'll join the regional sustainability team , working closely with onsite delivery and resident liaison colleagues to keep assessments aligned with programme milestones. Description Conduct PAS 2035-compliant retrofit assessments and produce accurate EPCs across domestic properties (pre-identified addresses). Liaise with residents to arrange appointments, attend site, capture photographic evidence, and complete standardised documentation (including use of specified software platforms). Upload documentation promptly and complete EPC lodgements in line with internal standards. Collaborate closely with Retrofit Coordinators, Designers, site teams, and Resident Liaison Officers to maintain programme alignment and property access. Identify suitable energy efficiency measures and flag risks (e.g., damp, mould, building pathology) to inform safe, compliant design. Attend occasional team meetings and training to maintain standards and stay current with evolving guidance. Profile Essential experience: Residential retrofit assessments; strong working knowledge of PAS 2035. Technical understanding: Building construction types, common defects, and building pathology basics. IT proficiency: Comfortable with MS Office (Excel in particular) and workflow/documentation platforms. People skills: Clear communicator, organised, and resident-friendly. Mindset: Detail-focused, proactive, adaptable to evolving guidance, and collaborative. Domestic Energy Assessor (DEA) qualification. Level 3 Domestic Retrofit Assessor. Full UK Driving Licence. Flexibility to travel across the West Midlands. Job Offer Competitive package with mileage/expenses and tools required for the role. Professional development: Ongoing training, CPD, and exposure across the PAS 2035 lifecycle. Meaningful work: Help unlock funded measures that make homes healthier, warmer, and more efficient. Supportive environment: Join a regional team that values accuracy, delivery, and resident experience.
MMP Consultancy are looking to recruit a Resident Liaison Officer in North West London / Hertfordshire. This will be on a temporary ongoing basis. Umbrella Rate: 30 Per Hour Please note, a full UK Driving Licence & Vehicle requied. Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
23/02/2026
Contract
MMP Consultancy are looking to recruit a Resident Liaison Officer in North West London / Hertfordshire. This will be on a temporary ongoing basis. Umbrella Rate: 30 Per Hour Please note, a full UK Driving Licence & Vehicle requied. Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
An opportunity has arisen for an experienced Tenant Liaison Officer (TLO) to join an ongoing project working across Burnley . Role Overview You will act as the key point of contact between residents and site teams, ensuring clear communication and a smooth delivery of works within occupied properties. This is ongoing work with an immediate start available. Key Responsibilities Liaising with tenants regarding upcoming and scheduled works Providing clear and timely updates to residents Coordinating access to properties for trades teams Ensuring a smooth transition of operatives in and out of homes Handling tenant queries and resolving issues professionally Supporting the Site Manager and wider delivery team Requirements Proven experience as a Tenant Liaison Officer Strong customer service and communication skills Ability to manage tenant expectations effectively Full UK driving licence (essential) Organised, proactive, and confident working independently Package 15.00 per hour (PAYE or CIS) Ongoing work Reporting directly to the Site Manager If you are an experienced TLO looking for immediate, ongoing work in the Burnley area, please apply today.
22/02/2026
Seasonal
An opportunity has arisen for an experienced Tenant Liaison Officer (TLO) to join an ongoing project working across Burnley . Role Overview You will act as the key point of contact between residents and site teams, ensuring clear communication and a smooth delivery of works within occupied properties. This is ongoing work with an immediate start available. Key Responsibilities Liaising with tenants regarding upcoming and scheduled works Providing clear and timely updates to residents Coordinating access to properties for trades teams Ensuring a smooth transition of operatives in and out of homes Handling tenant queries and resolving issues professionally Supporting the Site Manager and wider delivery team Requirements Proven experience as a Tenant Liaison Officer Strong customer service and communication skills Ability to manage tenant expectations effectively Full UK driving licence (essential) Organised, proactive, and confident working independently Package 15.00 per hour (PAYE or CIS) Ongoing work Reporting directly to the Site Manager If you are an experienced TLO looking for immediate, ongoing work in the Burnley area, please apply today.
Resident Liaison Officer (Interim Potential to Go Permanent) North West London £24 £29 per hour (Umbrella) Our client, a well-established Housing Association, is seeking a Resident Liaison Officer to join their team on an initial interim contract, with strong potential for the role to become permanent. This is an excellent opportunity to work on a range of planned maintenance projects, including kitchen and bathroom upgrade programmes, supporting residents and ensuring works are delivered smoothly with minimal disruption. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, contractors, and internal teams. Your focus will be on delivering a positive customer experience while works are carried out in occupied properties. Key responsibilities include: Building and maintaining strong relationships with residents Communicating details of planned works, timelines, and any changes Managing resident queries and resolving issues sensitively and efficiently Supporting vulnerable residents and ensuring access arrangements are in place Working closely with site teams to ensure works are completed to schedule About You Proven experience in a Resident Liaison Officer or similar customer-focused role within social housing Experience supporting planned works programmes (kitchen and bathroom upgrades desirable) Ideally experienced in managing no access cases Strong communication and conflict resolution skills Organised, proactive, and able to manage a varied caseload A driver with access to a vehicle is preferred due to site travel requirements (not essential) Additional Information Hybrid working arrangement Sites based across North West London Competitive hourly rate of £24 £29 per hour (Umbrella) Opportunity for longer-term or permanent employment in large progressive organisation If you are an experienced Resident Liaison Officer looking for your next interim opportunity with a reputable Housing Association, we would love to hear from you. Please apply today or contact us directly for a confidential discussion.
20/02/2026
Contract
Resident Liaison Officer (Interim Potential to Go Permanent) North West London £24 £29 per hour (Umbrella) Our client, a well-established Housing Association, is seeking a Resident Liaison Officer to join their team on an initial interim contract, with strong potential for the role to become permanent. This is an excellent opportunity to work on a range of planned maintenance projects, including kitchen and bathroom upgrade programmes, supporting residents and ensuring works are delivered smoothly with minimal disruption. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, contractors, and internal teams. Your focus will be on delivering a positive customer experience while works are carried out in occupied properties. Key responsibilities include: Building and maintaining strong relationships with residents Communicating details of planned works, timelines, and any changes Managing resident queries and resolving issues sensitively and efficiently Supporting vulnerable residents and ensuring access arrangements are in place Working closely with site teams to ensure works are completed to schedule About You Proven experience in a Resident Liaison Officer or similar customer-focused role within social housing Experience supporting planned works programmes (kitchen and bathroom upgrades desirable) Ideally experienced in managing no access cases Strong communication and conflict resolution skills Organised, proactive, and able to manage a varied caseload A driver with access to a vehicle is preferred due to site travel requirements (not essential) Additional Information Hybrid working arrangement Sites based across North West London Competitive hourly rate of £24 £29 per hour (Umbrella) Opportunity for longer-term or permanent employment in large progressive organisation If you are an experienced Resident Liaison Officer looking for your next interim opportunity with a reputable Housing Association, we would love to hear from you. Please apply today or contact us directly for a confidential discussion.
Site Manager Epping, Essex Up to £55,000 Benefits Social Housing 5-Year Planned Kitchen & Bathroom Programme We are seeking an experienced Site Manager with a proven track record in delivering Kitchen & Bathroom (K&B) replacement schemes within social housing. Following the award of a long-term 5-year planned maintenance contract in Epping, Essex, we are looking to appoint a dedicated Site Manager to lead the successful delivery of this high-volume internal works programme. This is a permanent opportunity offering long-term career stability. The role will commence in March, ahead of a full project launch in April. The Offer Salary: Up to £55,000 per annum (DOE) Location: Epping, Essex (Ideal for candidates based in Essex or Hertfordshire) Project: 5-Year Planned Maintenance Contract Kitchen & Bathroom Replacements Start Date: March 2024 (or sooner if available) Benefits: Competitive package including car allowance or company vehicle, pension, and healthcare options The Role As Site Manager, you will take full operational responsibility for the day-to-day delivery of a high-volume Kitchen & Bathroom replacement programme across occupied social housing properties. Key Responsibilities Project Delivery: Oversee daily site operations, ensuring works are delivered on time, within budget, and to programme. Subcontractor Management: Lead and coordinate multi-trade teams, driving productivity and maintaining high standards of workmanship. Health & Safety: Ensure full compliance with H&S regulations, including RAMS reviews, site inductions, and regular inspections. Quality Assurance: Conduct pre-start meetings, mid-point inspections, and final sign-offs, promoting a Right First Time culture. Resident Liaison: Work closely with the Resident Liaison Officer (RLO) team to manage expectations and minimise disruption within occupied homes. Candidate Requirements Experience: Demonstrable experience as a Site Manager delivering Social Housing Kitchen & Bathroom replacement schemes (essential). Location: Ideally based within Essex or Hertfordshire for ease of travel to Epping. Qualifications: SMSTS (Essential) Asbestos Awareness (Essential) CSCS Card Gold or Black (Preferred) First Aid at Work Licence: Full UK Driving Licence Skills: Strong technical knowledge of internal trades, excellent organisational ability, and proven experience managing client relationships with Local Authorities.
19/02/2026
Full time
Site Manager Epping, Essex Up to £55,000 Benefits Social Housing 5-Year Planned Kitchen & Bathroom Programme We are seeking an experienced Site Manager with a proven track record in delivering Kitchen & Bathroom (K&B) replacement schemes within social housing. Following the award of a long-term 5-year planned maintenance contract in Epping, Essex, we are looking to appoint a dedicated Site Manager to lead the successful delivery of this high-volume internal works programme. This is a permanent opportunity offering long-term career stability. The role will commence in March, ahead of a full project launch in April. The Offer Salary: Up to £55,000 per annum (DOE) Location: Epping, Essex (Ideal for candidates based in Essex or Hertfordshire) Project: 5-Year Planned Maintenance Contract Kitchen & Bathroom Replacements Start Date: March 2024 (or sooner if available) Benefits: Competitive package including car allowance or company vehicle, pension, and healthcare options The Role As Site Manager, you will take full operational responsibility for the day-to-day delivery of a high-volume Kitchen & Bathroom replacement programme across occupied social housing properties. Key Responsibilities Project Delivery: Oversee daily site operations, ensuring works are delivered on time, within budget, and to programme. Subcontractor Management: Lead and coordinate multi-trade teams, driving productivity and maintaining high standards of workmanship. Health & Safety: Ensure full compliance with H&S regulations, including RAMS reviews, site inductions, and regular inspections. Quality Assurance: Conduct pre-start meetings, mid-point inspections, and final sign-offs, promoting a Right First Time culture. Resident Liaison: Work closely with the Resident Liaison Officer (RLO) team to manage expectations and minimise disruption within occupied homes. Candidate Requirements Experience: Demonstrable experience as a Site Manager delivering Social Housing Kitchen & Bathroom replacement schemes (essential). Location: Ideally based within Essex or Hertfordshire for ease of travel to Epping. Qualifications: SMSTS (Essential) Asbestos Awareness (Essential) CSCS Card Gold or Black (Preferred) First Aid at Work Licence: Full UK Driving Licence Skills: Strong technical knowledge of internal trades, excellent organisational ability, and proven experience managing client relationships with Local Authorities.
Fortus Recruitment Group
Horsham St. Faith, Norfolk
Resident Liaison Officer - Norwich Internal and External Planned Maintenance - Social Housing Up to £31,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for a Resident Liaison Officer to join their planned works team. My client are based in Norwich and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects, which will be a mixture of internals and externals. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer with strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. A valid UK drivers license is also required for this position. This is a permanent position with great potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
19/02/2026
Full time
Resident Liaison Officer - Norwich Internal and External Planned Maintenance - Social Housing Up to £31,000 plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for a Resident Liaison Officer to join their planned works team. My client are based in Norwich and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects, which will be a mixture of internals and externals. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer with strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. A valid UK drivers license is also required for this position. This is a permanent position with great potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.
I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing, housing associations, or local authorities Strong customer service and communication skills Empathetic, patient, and confident managing sensitive situations Ability to de-escalate complaints and build trust Organised with strong administrative skills Good IT skills (MS Office and housing management systems) Full UK driving licence
19/02/2026
Contract
I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing, housing associations, or local authorities Strong customer service and communication skills Empathetic, patient, and confident managing sensitive situations Ability to de-escalate complaints and build trust Organised with strong administrative skills Good IT skills (MS Office and housing management systems) Full UK driving licence
