About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Jun 02, 2023
Permanent
About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
We are actively looking for a Compliance and Building Safety Manager to join a local authority in the Suffolk area on a permanent basis. In return you will receive hybrid working, flexible working hours, pension scheme, public transport discounts, free gym membership, learning and development opportunities and wellbeing support. As the Compliance and Building Safety Manager, you will be: Supporting the compliance team to monitor the statutory compliance for the domestic properties and make sure standards are met Supervise and guide a team of surveying and technical officers to achieve high levels of compliance Oversee the repairs, improvements and planned maintenance programme Preparing building safety and compliance reports Experience and Qualifications: Extensive experience working with the big 6 of compliance / building safety Social housing / local authority experience Experience leading compliance or building safety team Building services related degree or equivalent professional building services related qualification As the Compliance and Building Safety Manager, you will receive: 44,500 - 46,500 Hybrid working Flexible working hours Pension scheme Public transport discounts Free gym membership Learning and development opportunities Wellbeing support We are keen to see CVs from Compliance and Building Safety Manager, Compliance Manager, Compliance Officer, Compliance Team Leader, Building Safety Manager, Building Safety Officer If this role interests you please get in contact with James by emailing (url removed) , or call on (phone number removed)
May 11, 2024
Full time
We are actively looking for a Compliance and Building Safety Manager to join a local authority in the Suffolk area on a permanent basis. In return you will receive hybrid working, flexible working hours, pension scheme, public transport discounts, free gym membership, learning and development opportunities and wellbeing support. As the Compliance and Building Safety Manager, you will be: Supporting the compliance team to monitor the statutory compliance for the domestic properties and make sure standards are met Supervise and guide a team of surveying and technical officers to achieve high levels of compliance Oversee the repairs, improvements and planned maintenance programme Preparing building safety and compliance reports Experience and Qualifications: Extensive experience working with the big 6 of compliance / building safety Social housing / local authority experience Experience leading compliance or building safety team Building services related degree or equivalent professional building services related qualification As the Compliance and Building Safety Manager, you will receive: 44,500 - 46,500 Hybrid working Flexible working hours Pension scheme Public transport discounts Free gym membership Learning and development opportunities Wellbeing support We are keen to see CVs from Compliance and Building Safety Manager, Compliance Manager, Compliance Officer, Compliance Team Leader, Building Safety Manager, Building Safety Officer If this role interests you please get in contact with James by emailing (url removed) , or call on (phone number removed)
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
9 Month Fixed Term Contract Chichester, Sussex, Hampshire £32,500 Hyde is looking to recruit an Anti-Social Behaviour Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders. Hyde is one of the UK s largest housing providers, working across London and the South East. With a turnover of £450m and 50,000 homes under management, the Anti-Social Behaviour (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies. Duties & Responsibilities: Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary. Make effective use of the specialist equipment that is available to assist with investigations and gather evidence. Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries. Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties. Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate. Key skills and experience: Up to date working knowledge and awareness of ASB case investigations/housing legislation. Ability to work independently and carry out home/site visits with minimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates. Previous ASB experience is essential/Housing Officer experience touching on ASB. Knowledge/experience of multi-agency working. Problem solving - promptly resolves day-to-day or routine problems within their work area using defined processes. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
May 08, 2024
Contract
9 Month Fixed Term Contract Chichester, Sussex, Hampshire £32,500 Hyde is looking to recruit an Anti-Social Behaviour Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders. Hyde is one of the UK s largest housing providers, working across London and the South East. With a turnover of £450m and 50,000 homes under management, the Anti-Social Behaviour (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies. Duties & Responsibilities: Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary. Make effective use of the specialist equipment that is available to assist with investigations and gather evidence. Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries. Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties. Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate. Key skills and experience: Up to date working knowledge and awareness of ASB case investigations/housing legislation. Ability to work independently and carry out home/site visits with minimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates. Previous ASB experience is essential/Housing Officer experience touching on ASB. Knowledge/experience of multi-agency working. Problem solving - promptly resolves day-to-day or routine problems within their work area using defined processes. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
9 Month Fixed Term Contract Chichester, Sussex, Hampshire £32,500 Hyde is looking to recruit an Anti-Social Behaviour Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders. Hyde is one of the UK s largest housing providers, working across London and the South East. With a turnover of £450m and 50,000 homes under management, the Anti-Social Behaviour (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies. Duties & Responsibilities: Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary. Make effective use of the specialist equipment that is available to assist with investigations and gather evidence. Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries. Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties. Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate. Key skills and experience: Up to date working knowledge and awareness of ASB case investigations/housing legislation. Ability to work independently and carry out home/site visits with minimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates. Previous ASB experience is essential/Housing Officer experience touching on ASB. Knowledge/experience of multi-agency working. Problem solving - promptly resolves day-to-day or routine problems within their work area using defined processes. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
May 08, 2024
Contract
9 Month Fixed Term Contract Chichester, Sussex, Hampshire £32,500 Hyde is looking to recruit an Anti-Social Behaviour Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders. Hyde is one of the UK s largest housing providers, working across London and the South East. With a turnover of £450m and 50,000 homes under management, the Anti-Social Behaviour (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies. Duties & Responsibilities: Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary. Make effective use of the specialist equipment that is available to assist with investigations and gather evidence. Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries. Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties. Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate. Key skills and experience: Up to date working knowledge and awareness of ASB case investigations/housing legislation. Ability to work independently and carry out home/site visits with minimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates. Previous ASB experience is essential/Housing Officer experience touching on ASB. Knowledge/experience of multi-agency working. Problem solving - promptly resolves day-to-day or routine problems within their work area using defined processes. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
This role : Housing Officer known internally as a Local Housing Manager Full Time Permanent Post - 37.5hrs per week S alary 40,915 based working from our Roundshaw Estate Office - SM6 9DA As a Local Housing Manager looking after our customers who reside within the Roundshaw Estate, here at MTVH you will manage and coordinate excellent housing and estate services within a defined geographical patch. This will allow you to be the accountable customer facing representative of MTVH across all tenures including rented, shared ownership and leasehold customers. Key will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set. In addition, you will be required to manage the relationship and increase MTVH reputation with defined Local Authority Partners and other external agencies and to participate in local initiatives that will improve the lives of our customers. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. With the support of specialist teams internally this will provide you with the ability to be responsible for the solutions for our customers and own your patch. What you'll need to succeed While a good working knowledge of Housing Practice, Housing Law and the principles of service charge management is essential, to really succeed it is your values and passion that will differentiate you. At MTVH our values of Care, Dare and Collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. We are seeking people with an ambition to do things well for our customers whilst maintaining our commercial edge. At a time of continuing change, you should be able to demonstrate the ability to adapt to the circumstances. A critical factor in this role is working with both internal and external stakeholders in response to multi- faceted resident issues you will demonstrate the ability to thrive in a collaborating with others to achieve desired outcomes. Interviews will take place on the 28th May 2024 To meet our commitment to providing safe, high quality services to our customers we will complete a Basic Level background check with the Disclosure and Barring service, once an offer of employment is made which will be renewed on a 3 yearly basis. The cost of the check will be paid for by MTVH. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 07, 2024
Full time
This role : Housing Officer known internally as a Local Housing Manager Full Time Permanent Post - 37.5hrs per week S alary 40,915 based working from our Roundshaw Estate Office - SM6 9DA As a Local Housing Manager looking after our customers who reside within the Roundshaw Estate, here at MTVH you will manage and coordinate excellent housing and estate services within a defined geographical patch. This will allow you to be the accountable customer facing representative of MTVH across all tenures including rented, shared ownership and leasehold customers. Key will be the coordination of internal and external services to meet the diverse needs of customers delivering services that meet individual and local needs to a high standard and within the guidelines set. In addition, you will be required to manage the relationship and increase MTVH reputation with defined Local Authority Partners and other external agencies and to participate in local initiatives that will improve the lives of our customers. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. With the support of specialist teams internally this will provide you with the ability to be responsible for the solutions for our customers and own your patch. What you'll need to succeed While a good working knowledge of Housing Practice, Housing Law and the principles of service charge management is essential, to really succeed it is your values and passion that will differentiate you. At MTVH our values of Care, Dare and Collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. We are seeking people with an ambition to do things well for our customers whilst maintaining our commercial edge. At a time of continuing change, you should be able to demonstrate the ability to adapt to the circumstances. A critical factor in this role is working with both internal and external stakeholders in response to multi- faceted resident issues you will demonstrate the ability to thrive in a collaborating with others to achieve desired outcomes. Interviews will take place on the 28th May 2024 To meet our commitment to providing safe, high quality services to our customers we will complete a Basic Level background check with the Disclosure and Barring service, once an offer of employment is made which will be renewed on a 3 yearly basis. The cost of the check will be paid for by MTVH. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations - facilities or utility services sector within customer services Great customer skills Word and excel to intermediate level Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Basingstoke/M3 region so ability to travel regularly within the Southern region region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
May 02, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations - facilities or utility services sector within customer services Great customer skills Word and excel to intermediate level Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Basingstoke/M3 region so ability to travel regularly within the Southern region region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
SNG Formerly Sovereign Housing Association
Bristol, Somerset
At SNG, our mission is to ensure that everyone lives in a great home. We are committed to providing effective and positive experiences for our customers as they move in and out of our homes. By working collaboratively with colleagues and stakeholders, we aim to minimise empty home periods and rent loss while delivering exceptional service to our communities. We're pleased to have a Fixed Term opportunity for a Lettings Officer to join our successful team in Bristol, until August 2025 As Lettings Officer, you'll be working with both incoming and outgoing customers, playing a crucial role in providing seamless transitions for our customers as they move into and out of our homes across multiple localities. Working closely with our teams, you will ensure that our homes are let appropriately, while maintaining high data quality and compliance standards. A large part of your role will be to carry out in depth interviews with applicants to assess their eligibility for housing - therefore having a diplomatic and confidential approach is a key requirement of this position. Other responsibilities include: Finding prospective customers from those who have applied Providing advice and guidance to customers during the process and assessing eligibility for an offer of accommodation Viewing properties with potential customers, or providing video viewings Pulling together relevant documentation to be signed via Docusign, and arranging handover of keys Ensuring Property Services are notified of any potential recharges, or major works, on upcoming empty homes This role will be based in our Bristol office but will cover a wide geography across the South West. It will embrace SNG's principle of hybrid working, with a blend of home and office working with plenty of opportunity for flexibility. Please note: Interviews will be held on 15 May 2024 What we're after Reporting to the Lettings Manager , you will need to be an excellent collaborator and communicator, and ideally be able to demonstrate an understanding and knowledge of Lettings and Housing processes more widely. You'll also be need to be able to provide great customer service ensuring the customer experience is always at the forefront. Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. If you are passionate about making a positive impact on customers' lives and thrive in a collaborative environment, we would love to hear from you. Apply today to be considered!
May 02, 2024
Full time
At SNG, our mission is to ensure that everyone lives in a great home. We are committed to providing effective and positive experiences for our customers as they move in and out of our homes. By working collaboratively with colleagues and stakeholders, we aim to minimise empty home periods and rent loss while delivering exceptional service to our communities. We're pleased to have a Fixed Term opportunity for a Lettings Officer to join our successful team in Bristol, until August 2025 As Lettings Officer, you'll be working with both incoming and outgoing customers, playing a crucial role in providing seamless transitions for our customers as they move into and out of our homes across multiple localities. Working closely with our teams, you will ensure that our homes are let appropriately, while maintaining high data quality and compliance standards. A large part of your role will be to carry out in depth interviews with applicants to assess their eligibility for housing - therefore having a diplomatic and confidential approach is a key requirement of this position. Other responsibilities include: Finding prospective customers from those who have applied Providing advice and guidance to customers during the process and assessing eligibility for an offer of accommodation Viewing properties with potential customers, or providing video viewings Pulling together relevant documentation to be signed via Docusign, and arranging handover of keys Ensuring Property Services are notified of any potential recharges, or major works, on upcoming empty homes This role will be based in our Bristol office but will cover a wide geography across the South West. It will embrace SNG's principle of hybrid working, with a blend of home and office working with plenty of opportunity for flexibility. Please note: Interviews will be held on 15 May 2024 What we're after Reporting to the Lettings Manager , you will need to be an excellent collaborator and communicator, and ideally be able to demonstrate an understanding and knowledge of Lettings and Housing processes more widely. You'll also be need to be able to provide great customer service ensuring the customer experience is always at the forefront. Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. If you are passionate about making a positive impact on customers' lives and thrive in a collaborative environment, we would love to hear from you. Apply today to be considered!
Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. Your role will involve guiding households towards sustainable alternatives while providing top-notch customer service. If you're passionate about making a difference and driving positive change, apply now to be part of our dedicated team! Position Details: Pay Rate: 28.43 Umbrella PAYE Duration: Initially 4 Months Full Time - Monday to Friday Location: West London (Hybrid) Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service. Key Responsibilities: Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards. Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability. Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels. Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards. Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point. About the Role Responsibilities Include: Providing the main point of contact for temporary accommodation applicants and providers. Accurately recording all casework and housing data on notes and IT systems. Ensuring housing meets required national and local standards and compliance. Providing accurate housing, welfare, homelessness advice, and support. Implementing safeguarding policies and practices effectively. About You Knowledge & Skills: Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Ability to work autonomously under conflicting deadlines and manage resources efficiently. Significant experience in delivering excellent customer service within local authority housing and/or homelessness services. Proficiency in working in partnership to improve outcomes for homelessness applicants. Experience in managing temporary accommodation teams and schemes. Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers. Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes. Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations. This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024 For further information, please contact Imran at Red Personnel.
May 01, 2024
Seasonal
Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. Your role will involve guiding households towards sustainable alternatives while providing top-notch customer service. If you're passionate about making a difference and driving positive change, apply now to be part of our dedicated team! Position Details: Pay Rate: 28.43 Umbrella PAYE Duration: Initially 4 Months Full Time - Monday to Friday Location: West London (Hybrid) Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service. Key Responsibilities: Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards. Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability. Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels. Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards. Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point. About the Role Responsibilities Include: Providing the main point of contact for temporary accommodation applicants and providers. Accurately recording all casework and housing data on notes and IT systems. Ensuring housing meets required national and local standards and compliance. Providing accurate housing, welfare, homelessness advice, and support. Implementing safeguarding policies and practices effectively. About You Knowledge & Skills: Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Ability to work autonomously under conflicting deadlines and manage resources efficiently. Significant experience in delivering excellent customer service within local authority housing and/or homelessness services. Proficiency in working in partnership to improve outcomes for homelessness applicants. Experience in managing temporary accommodation teams and schemes. Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers. Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes. Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations. This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024 For further information, please contact Imran at Red Personnel.
Tate recruitment is working with a reputable local authority committed to serving the community and driving positive change. We are currently looking for a Housing Repairs Maintenance Operative to join their Estates and Housing Services team located in Brighton. Housing Repairs Maintenance Operative 13.47ph Full time 5 months - poss to perm On site working so must be local to Brighton Job Purpose: To provide a responsive access management and locksmithing service. Including forced entry for evictions, welfare concerns and gas safety checks. To provide a high quality, customer focused and responsive service, improving and supporting residents' quality of life and ensuring that the estates are safe and secure To work collaboratively with internal and external services responsible for the management and maintenance of social housing and well-being of tenants. Responsible (within a team) for a geographical area of the city and/or a particular sphere of work. Principal Accountabilities: To help supervise Housing Estates Assistants, ensuring all work is completed in accordance with schedules, reporting any Health and Safety, capability or discipline issues to Team Leaders. To fit and repair a range cylinder, mortise and profile locks. Design and construct specialised parts and plates as required. Develop a range of skills for gaining access to locked properties. Responsible for maintaining, administering and keeping up to date the physical archive of mastered locking systems and standardised keys. At the end of tenancy the technician will carry out work to ensure the property and associated store areas are left both accessible and secure. Must have criteria: General DIY Experience Basic Maintenance skills Must have a manual Drivers Licence Ability to use power tools Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 01, 2024
Seasonal
Tate recruitment is working with a reputable local authority committed to serving the community and driving positive change. We are currently looking for a Housing Repairs Maintenance Operative to join their Estates and Housing Services team located in Brighton. Housing Repairs Maintenance Operative 13.47ph Full time 5 months - poss to perm On site working so must be local to Brighton Job Purpose: To provide a responsive access management and locksmithing service. Including forced entry for evictions, welfare concerns and gas safety checks. To provide a high quality, customer focused and responsive service, improving and supporting residents' quality of life and ensuring that the estates are safe and secure To work collaboratively with internal and external services responsible for the management and maintenance of social housing and well-being of tenants. Responsible (within a team) for a geographical area of the city and/or a particular sphere of work. Principal Accountabilities: To help supervise Housing Estates Assistants, ensuring all work is completed in accordance with schedules, reporting any Health and Safety, capability or discipline issues to Team Leaders. To fit and repair a range cylinder, mortise and profile locks. Design and construct specialised parts and plates as required. Develop a range of skills for gaining access to locked properties. Responsible for maintaining, administering and keeping up to date the physical archive of mastered locking systems and standardised keys. At the end of tenancy the technician will carry out work to ensure the property and associated store areas are left both accessible and secure. Must have criteria: General DIY Experience Basic Maintenance skills Must have a manual Drivers Licence Ability to use power tools Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Role: Housing Officer Salary: £19.38 ph Location: Hounslow 3 month contract to start (possibility of going perm after this) We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the main point of contact for residents within the designated area patch . The duties encompass a wide range of tasks aimed at ensuring the smooth operation and satisfaction of residents. Such as Housing management, Conflict resolution, Compliance and risk management, Legal casework. Therefore, this role is extremely varied meaning no two days are the same, which brings new experiences and learning opportunities, and develops your problem-solving skills. Responsibilities: Building and maintaining relationships with residents underpins all activities - on your average week this may include: Reviewing rent accounts Undertaking ASB interviews and agreeing action plans Taking back empty properties, advertising and re letting Mould and damp inspections Visits to residents homes Working in collaboration with other departments to resolve issues for residents Liaising with external stakeholders on specific cases e.g. Councils, MP s, Social Services etc. Estate inspections Managing repairs Setting up resident accounts Skills: Prior housing/property management experience Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 01, 2024
Seasonal
Role: Housing Officer Salary: £19.38 ph Location: Hounslow 3 month contract to start (possibility of going perm after this) We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the main point of contact for residents within the designated area patch . The duties encompass a wide range of tasks aimed at ensuring the smooth operation and satisfaction of residents. Such as Housing management, Conflict resolution, Compliance and risk management, Legal casework. Therefore, this role is extremely varied meaning no two days are the same, which brings new experiences and learning opportunities, and develops your problem-solving skills. Responsibilities: Building and maintaining relationships with residents underpins all activities - on your average week this may include: Reviewing rent accounts Undertaking ASB interviews and agreeing action plans Taking back empty properties, advertising and re letting Mould and damp inspections Visits to residents homes Working in collaboration with other departments to resolve issues for residents Liaising with external stakeholders on specific cases e.g. Councils, MP s, Social Services etc. Estate inspections Managing repairs Setting up resident accounts Skills: Prior housing/property management experience Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
I am currently working with a Housing Association in Conwy, looking for a Housing Support Grant Lead Officer Our client is looking for a dedicated Housing Support Grand Officer to support their team. They are seeking a candidate who will play a crucial role in leading the implementation and operation of the Housing Support Grant in the Authority. Key Responsibilities: Manage budgets and oversee contracts. Administer the grant in accordance with the Housing Support Grant conditions. Overseeing/ reviewing all Housing Support contracted services. Responsive repairs Void repairs Liaise with residents, staff, and external partners. Requirements: Degree or equal proven working experience. Ability to work independently, manage workload efficiently, and meet deadlines. Minimum 2 years' experience in housing, homelessness, or a related field. CIOH or other appropriate qualification. Detailed knowledge of the Housing Support Grant Programme/ relevant legislation. About them Our client is a Housing Association / Local Authority providing high-quality housing and services while supporting their communities. If you're a passionate Housing Support Grant Officer looking for an opportunity to make an impact, apply now to join them in shaping a brighter future. Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 01, 2024
Contract
I am currently working with a Housing Association in Conwy, looking for a Housing Support Grant Lead Officer Our client is looking for a dedicated Housing Support Grand Officer to support their team. They are seeking a candidate who will play a crucial role in leading the implementation and operation of the Housing Support Grant in the Authority. Key Responsibilities: Manage budgets and oversee contracts. Administer the grant in accordance with the Housing Support Grant conditions. Overseeing/ reviewing all Housing Support contracted services. Responsive repairs Void repairs Liaise with residents, staff, and external partners. Requirements: Degree or equal proven working experience. Ability to work independently, manage workload efficiently, and meet deadlines. Minimum 2 years' experience in housing, homelessness, or a related field. CIOH or other appropriate qualification. Detailed knowledge of the Housing Support Grant Programme/ relevant legislation. About them Our client is a Housing Association / Local Authority providing high-quality housing and services while supporting their communities. If you're a passionate Housing Support Grant Officer looking for an opportunity to make an impact, apply now to join them in shaping a brighter future. Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Housing Options Officer - Mid Devon Rate: £23.32 p/h Umbrella Duration: 5 months initially Hours: 37 a week They can offer flexible hybrid and remote working. KEY CORPORATE ACCOUNTABILITIES: 1.To provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation. KEY SERVICES ACCOUNTABILITIES: 1.To provide a high level of service delivery taking account of Council's policies and procedures and to promote a culture of customer focus. 2.To contribute to service development in co-operation with other colleagues and the Housing Options Manager. 3.To maintain Devon Home Choice policy and procedures within a defined area of Mid Devon. 4.To attend home visit and other venues as appropriate to provide a housing advice service to members of the public. 5.To maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder. 6.To interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options. 7.To interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act. 8.To help prevent homelessness by directing applicants to the appropriate advice and assistance. 9.To make formal decisions on homeless applications. 10.To make formal decisions on Devon Home Choice applicants. 11.To ensure that Bed and Breakfast accommodation, short life and other temporary accommodation is available to meet the needs of those who are homeless. 12.To allocate temporary accommodation in accordance with the Housing Act legislation. 13.To maintain regular contact with Housing Associations and other providers of affordable housing and assist them with the Devon Home Choice management of vacancies as appropriate. 14.To support the Housing Options Manager in project work, as appropriate; this may include working on research to inform the Housing enabling role 15.To undertake visits, as required, to determine housing needs and prepare housing plans 16.To prepare homelessness and lettings statistics. 17.To serve Notices upon applicants in temporary accommodation. 18.To attend court as and when required 19.To deal with routine correspondence and telephone enquiries relating to the activities. 20.To undertake all relevant training required. 21.To deputise for the Housing Options Manager as appropriate. 22.To undertake other duties commensurate with the grade of the post. If you are interested please send a CV to (url removed) at your earliest convenience or call me on (phone number removed)
May 01, 2024
Contract
Housing Options Officer - Mid Devon Rate: £23.32 p/h Umbrella Duration: 5 months initially Hours: 37 a week They can offer flexible hybrid and remote working. KEY CORPORATE ACCOUNTABILITIES: 1.To provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation. KEY SERVICES ACCOUNTABILITIES: 1.To provide a high level of service delivery taking account of Council's policies and procedures and to promote a culture of customer focus. 2.To contribute to service development in co-operation with other colleagues and the Housing Options Manager. 3.To maintain Devon Home Choice policy and procedures within a defined area of Mid Devon. 4.To attend home visit and other venues as appropriate to provide a housing advice service to members of the public. 5.To maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder. 6.To interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options. 7.To interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act. 8.To help prevent homelessness by directing applicants to the appropriate advice and assistance. 9.To make formal decisions on homeless applications. 10.To make formal decisions on Devon Home Choice applicants. 11.To ensure that Bed and Breakfast accommodation, short life and other temporary accommodation is available to meet the needs of those who are homeless. 12.To allocate temporary accommodation in accordance with the Housing Act legislation. 13.To maintain regular contact with Housing Associations and other providers of affordable housing and assist them with the Devon Home Choice management of vacancies as appropriate. 14.To support the Housing Options Manager in project work, as appropriate; this may include working on research to inform the Housing enabling role 15.To undertake visits, as required, to determine housing needs and prepare housing plans 16.To prepare homelessness and lettings statistics. 17.To serve Notices upon applicants in temporary accommodation. 18.To attend court as and when required 19.To deal with routine correspondence and telephone enquiries relating to the activities. 20.To undertake all relevant training required. 21.To deputise for the Housing Options Manager as appropriate. 22.To undertake other duties commensurate with the grade of the post. If you are interested please send a CV to (url removed) at your earliest convenience or call me on (phone number removed)
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 01, 2024
Full time
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
MMP Consultancy currently have an opportunity for a M&E Manager to join a local authority based in Godalming, Surrey This will be an permanent position paying 51,410 - 55,400p/a + Benefits. My client are offering flexible working with an expectation of 2 days p/w in the offices. Purpose Of The Role: The overall purpose of the job role is to lead and manage the Mechanical & Electrical capital works including commercial pant rooms and electrical compliance within Housing Operations, managing the associated contractors or consultants to ensure adherence to all Health and Safety legislation to ensure homes and common areas are kept safe and in good repair. Lead on the new Electrical and Gas contract mobilsation Responsible for managing the Heating and Electrical contracts in terms of capital programme , including the electrical EICR compliance works ensuring the timely response of contractors and the completion of high quality works. Review and lead on the strategy for the longer term gas boiler replacement strategy working with the Asset Team and Energy Efficiency Project Lead to support the priorities of having our homes achieving net carbon zero in the Borough by 2030. Work closely and in co-ordination with the Compliance Manager with regards to contracts and programmed works Review and lead on the strategy to replace properties with electrical storage heaters. As part of the wider Property Service Team support the Operations Manager and Strategic Asset Manager and work in co-ordination with the Compliance Manager in the success of our repairs and maintenance service, creating excellent partnerships, leading a knowledgeable and customer focused team, working alongside colleagues across the Housing Operations service. Main Duties & Accountabilities: Operational Duties Manage the delivery of domestic gas boiler replacement programme and plant room servicing and replacement programme Manage the delivery of the domestic and commercial gas procurement contract tender to award in line with the Council's Contract Procurement Regulations Manage the small number of plant room works for the Senior Living Schemes and communal properties Manage the electrical "capital upgrade works" including major upgrades or whole house re-wiring programmes Manage the non-domestic lift servicing and replacement programme Assist with the Fire Alarm Replacement programme to our Senior Living Schemes Manage the replacement programme of properties with electrical storage heating systems. Liaise with the Asset Team with regards to Thermal comfort upgrade works in relation to heating requirements Work in close co-ordination with the Compliance Manager and team to ensure compliance policies and procedures are regularly reviewed ensuring adherence with current regulations and legislation. Overall responsibility of the capital heating projects and works. Provide technical advice and support to Housing Operations colleagues to advise on the feasibility of M&E capital improvement works including Air Source Heat Pumps and other alternative heating technologies. Challenge poor performance and develop remedial action plans to safeguard the Council and its residents where performance is failing, escalating issues and concerns to appropriate stakeholders. Produce regular performance management reports to Management Board and Members Ensure that all Compliance records are fed into the asset management system are updated ensuring data integrity. Provide Out of Hours cover on a rolling rota basis with other Property Service Managers. (Optional) Provide data and information to support the annual return of Tenant Satisfaction Measures for the Regulator of Social Housing Contract Management: Lead on all contract management duties including monitoring budgets against spend, performance management, contract delivery and progression to ensure best value for money and quality works. Chair operational and strategic group meetings for all compliance owned contracts. Monitor contractual terms and conditions for Compliance contracts and projects, working with contractors to resolve issues or escalating to Operations Manager as necessary. Provide subject matter lead on legislation, ensuring updates or changes are reflected in the Council's policies and procedures in a timely manner. Team Work and Communication: Develop robust and effective stakeholder and supplier relationships, working closely with contractors to develop partnering arrangements. Promote collaborative and cross functional team working in Property Services Team to meet operational targets and priorities Ensure the Section 20 process of leaseholder management is adhered to and ensuring leaseholder communication completed. Provide expertise advice and support to officers and managers across the Council on matters relating to Compliance. Training and Development: Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet the business objectives, and to enable the achievement of potential Ensure that the wider Property Services Team is appropriately trained in key compliance policies and activities to ensure adherence to Council policies, regulations and legislation. Finance and Budgets: Efficiently and effectively monitor and manage budgets for the -M&E Capital works Contribute to your service area business plan to include priority projects, financial forecasts and expenditure review, providing regular updates to Head of Service. Manage and advise on M&E Capital programmes, ensuring the Council meet Health and Safety obligations, whilst ensuring that programmes remain within budget. Authorise invoice payments up to the delegated authority threshold of the post holder. Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potentially working in a non-threatening environment free of harassment and/or bullying. Data Protection (GDPR) - Ensure that the principle of confidentially and the requirements of the Data Protection Act (and future GDPR requirements) are fully applied to the work of your service area. Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies. Areas Of Accountability: Responsibility for adherence of compliance within plant rooms, domestic heating and electrical major upgrades , across the Council housing stock, Ownership of all relevant Housing Health and Safety policies, procedures and management plans, to ensure that they are current, regularly reviewed and meet the required guidance, regulation and legislation. Responsibility for the contract procurement for Domestic gas servicing and replacements to the value of 2 million (approximately) in line with Contract Procurement Regulations and Financial Regulations Contract management duties including budget monitoring, performance management, contract delivery and progression to ensure value for money Provide line manager support guidance and to ensure team are credible and focused on building a continuous professional development culture Produce regular performance management reports to Corporate Management Board, Landlord Services Advisory Board, H&S Committee Overview and Scrutiny Committees and for Tenant Satisfaction Measures for the Regulator of Social Housing Title: M&E Manager Salary: 51,410 - 55,400p/a + Benefits Location: Godalming, Surrey
May 01, 2024
Full time
MMP Consultancy currently have an opportunity for a M&E Manager to join a local authority based in Godalming, Surrey This will be an permanent position paying 51,410 - 55,400p/a + Benefits. My client are offering flexible working with an expectation of 2 days p/w in the offices. Purpose Of The Role: The overall purpose of the job role is to lead and manage the Mechanical & Electrical capital works including commercial pant rooms and electrical compliance within Housing Operations, managing the associated contractors or consultants to ensure adherence to all Health and Safety legislation to ensure homes and common areas are kept safe and in good repair. Lead on the new Electrical and Gas contract mobilsation Responsible for managing the Heating and Electrical contracts in terms of capital programme , including the electrical EICR compliance works ensuring the timely response of contractors and the completion of high quality works. Review and lead on the strategy for the longer term gas boiler replacement strategy working with the Asset Team and Energy Efficiency Project Lead to support the priorities of having our homes achieving net carbon zero in the Borough by 2030. Work closely and in co-ordination with the Compliance Manager with regards to contracts and programmed works Review and lead on the strategy to replace properties with electrical storage heaters. As part of the wider Property Service Team support the Operations Manager and Strategic Asset Manager and work in co-ordination with the Compliance Manager in the success of our repairs and maintenance service, creating excellent partnerships, leading a knowledgeable and customer focused team, working alongside colleagues across the Housing Operations service. Main Duties & Accountabilities: Operational Duties Manage the delivery of domestic gas boiler replacement programme and plant room servicing and replacement programme Manage the delivery of the domestic and commercial gas procurement contract tender to award in line with the Council's Contract Procurement Regulations Manage the small number of plant room works for the Senior Living Schemes and communal properties Manage the electrical "capital upgrade works" including major upgrades or whole house re-wiring programmes Manage the non-domestic lift servicing and replacement programme Assist with the Fire Alarm Replacement programme to our Senior Living Schemes Manage the replacement programme of properties with electrical storage heating systems. Liaise with the Asset Team with regards to Thermal comfort upgrade works in relation to heating requirements Work in close co-ordination with the Compliance Manager and team to ensure compliance policies and procedures are regularly reviewed ensuring adherence with current regulations and legislation. Overall responsibility of the capital heating projects and works. Provide technical advice and support to Housing Operations colleagues to advise on the feasibility of M&E capital improvement works including Air Source Heat Pumps and other alternative heating technologies. Challenge poor performance and develop remedial action plans to safeguard the Council and its residents where performance is failing, escalating issues and concerns to appropriate stakeholders. Produce regular performance management reports to Management Board and Members Ensure that all Compliance records are fed into the asset management system are updated ensuring data integrity. Provide Out of Hours cover on a rolling rota basis with other Property Service Managers. (Optional) Provide data and information to support the annual return of Tenant Satisfaction Measures for the Regulator of Social Housing Contract Management: Lead on all contract management duties including monitoring budgets against spend, performance management, contract delivery and progression to ensure best value for money and quality works. Chair operational and strategic group meetings for all compliance owned contracts. Monitor contractual terms and conditions for Compliance contracts and projects, working with contractors to resolve issues or escalating to Operations Manager as necessary. Provide subject matter lead on legislation, ensuring updates or changes are reflected in the Council's policies and procedures in a timely manner. Team Work and Communication: Develop robust and effective stakeholder and supplier relationships, working closely with contractors to develop partnering arrangements. Promote collaborative and cross functional team working in Property Services Team to meet operational targets and priorities Ensure the Section 20 process of leaseholder management is adhered to and ensuring leaseholder communication completed. Provide expertise advice and support to officers and managers across the Council on matters relating to Compliance. Training and Development: Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet the business objectives, and to enable the achievement of potential Ensure that the wider Property Services Team is appropriately trained in key compliance policies and activities to ensure adherence to Council policies, regulations and legislation. Finance and Budgets: Efficiently and effectively monitor and manage budgets for the -M&E Capital works Contribute to your service area business plan to include priority projects, financial forecasts and expenditure review, providing regular updates to Head of Service. Manage and advise on M&E Capital programmes, ensuring the Council meet Health and Safety obligations, whilst ensuring that programmes remain within budget. Authorise invoice payments up to the delegated authority threshold of the post holder. Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potentially working in a non-threatening environment free of harassment and/or bullying. Data Protection (GDPR) - Ensure that the principle of confidentially and the requirements of the Data Protection Act (and future GDPR requirements) are fully applied to the work of your service area. Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies. Areas Of Accountability: Responsibility for adherence of compliance within plant rooms, domestic heating and electrical major upgrades , across the Council housing stock, Ownership of all relevant Housing Health and Safety policies, procedures and management plans, to ensure that they are current, regularly reviewed and meet the required guidance, regulation and legislation. Responsibility for the contract procurement for Domestic gas servicing and replacements to the value of 2 million (approximately) in line with Contract Procurement Regulations and Financial Regulations Contract management duties including budget monitoring, performance management, contract delivery and progression to ensure value for money Provide line manager support guidance and to ensure team are credible and focused on building a continuous professional development culture Produce regular performance management reports to Corporate Management Board, Landlord Services Advisory Board, H&S Committee Overview and Scrutiny Committees and for Tenant Satisfaction Measures for the Regulator of Social Housing Title: M&E Manager Salary: 51,410 - 55,400p/a + Benefits Location: Godalming, Surrey
We are recruiting for an exciting opportunity for a Housing Officer to work for an excellent organisation based in Wembley on a temporary to permanent basis. This role is paying 25.00p/h PAYE and requires you in office / on patch / remote. Your responsibilities will include: Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations. Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework. Deliver a comprehensive lettings service which leaves customers feeling satisfied with Housing Management from day one. Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews. Post inspect communal maintenance repairs and undertake follow up actions as required. Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies. Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council. Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone's responsibility. Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability. Provide support to vulnerable customers in line with housing policy. Attend and present at court cases and evictions; ensure the council's interests are protected. If this is of interest to you, please apply today.
May 01, 2024
Full time
We are recruiting for an exciting opportunity for a Housing Officer to work for an excellent organisation based in Wembley on a temporary to permanent basis. This role is paying 25.00p/h PAYE and requires you in office / on patch / remote. Your responsibilities will include: Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations. Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework. Deliver a comprehensive lettings service which leaves customers feeling satisfied with Housing Management from day one. Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews. Post inspect communal maintenance repairs and undertake follow up actions as required. Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies. Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council. Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone's responsibility. Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability. Provide support to vulnerable customers in line with housing policy. Attend and present at court cases and evictions; ensure the council's interests are protected. If this is of interest to you, please apply today.
Muir Group Housing Association
March, Cambridgeshire
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
May 01, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Temporary Accommodation Income Officer Lewisham - Hyrbid I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. Responsibilities Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
May 01, 2024
Contract
Temporary Accommodation Income Officer Lewisham - Hyrbid I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. Responsibilities Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team. We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements. Key skills: Dealing with Stage 1 & Stage 2 complaint responses Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
May 01, 2024
Contract
Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs SE London Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team. We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements. Key skills: Dealing with Stage 1 & Stage 2 complaint responses Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills