About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Jun 02, 2023
Permanent
About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Resident Liaison Officer - Social Housing Planned Works Based in Thurrock Full time, permanent 30 ,000 - 32,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Thurrock. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
May 17, 2024
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Thurrock Full time, permanent 30 ,000 - 32,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Thurrock. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Independent Living Officer Bromsgrove, Worcestershire £35,690.20 per annum plus car allowance Full Time, Permanent Closing Date: Friday 24 th Interview Date: Thursday 6 th June - In person Our client is looking for someone proactive and dynamic to join them as an Independent Living Officer. You'll need imagination and ability to adapt. For them, your attitude is just as important as your skills. The Role Visual presence and face to face contact is key to ensure their customers have the assistance they need to be happy and safe in their property. You will deal with any queries or incidents as they arise in and around the independent living schemes, and you will encourage social interaction by using creativity and imagination to deliver events and activities. Undertaking regular property inspections you will ensure that Health and Safety legislation is adhered to and issues are reported, following any repairs or defects through to completion. Customers living in their properties are diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, understanding and positive approach to assist them day to day. About You They are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities. You will work well within a team alongside fellow Independent Living Officers and also be confident working alone. Good communication and interpersonal skills are key along with being able to use IT based systems and MS Office. Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post and essential car user allowance will be paid where applicable. What they can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme They reserve the right to close vacancies before the stated closing date where the volume of applications is extremely high. Previous applicants of this role within the last 12 months need not apply.
May 17, 2024
Full time
Independent Living Officer Bromsgrove, Worcestershire £35,690.20 per annum plus car allowance Full Time, Permanent Closing Date: Friday 24 th Interview Date: Thursday 6 th June - In person Our client is looking for someone proactive and dynamic to join them as an Independent Living Officer. You'll need imagination and ability to adapt. For them, your attitude is just as important as your skills. The Role Visual presence and face to face contact is key to ensure their customers have the assistance they need to be happy and safe in their property. You will deal with any queries or incidents as they arise in and around the independent living schemes, and you will encourage social interaction by using creativity and imagination to deliver events and activities. Undertaking regular property inspections you will ensure that Health and Safety legislation is adhered to and issues are reported, following any repairs or defects through to completion. Customers living in their properties are diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, understanding and positive approach to assist them day to day. About You They are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities. You will work well within a team alongside fellow Independent Living Officers and also be confident working alone. Good communication and interpersonal skills are key along with being able to use IT based systems and MS Office. Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post and essential car user allowance will be paid where applicable. What they can offer in return: 32 days annual leave plus bank holidays and holiday buy back scheme Pension Scheme - they offer a Defined Contribution pension, administered by the Social Housing Pension Scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Retail Discounts Free Parking and Free Refreshments Life insurance is also available to members of the pension scheme They reserve the right to close vacancies before the stated closing date where the volume of applications is extremely high. Previous applicants of this role within the last 12 months need not apply.
Housing Options Advisor Morden Job Role To interview and assess homeless people. To prevent homelessness by promoting housing options. To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended. Key Responsibilities To interview customers, to assess whether homelessness can be prevented in any way. To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended. To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible. To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection. To make detailed enquiries to outside agencies and authorities in order to verify and obtain further information about the above and to investigate the applicants statement. To prevent fraud and protect resources. To gather information to help decide whether the council has a statutory duty to protect an applicant's personal property. To discuss with the temporary accommodation and floating support officer if this is to be done. To assess prima facie non-priority cases under the Housing Act 1996 Part 7 as amended, to issue statutory decision letters in these cases and to offer advice and assistance to enable this group to seek their own housing. Person Requirement To have a knowledge of relevant current legislation and case law, including the Protection from Eviction Act 1977, the Housing Acts of 1985, 1988, 1996 and 2004. Good understanding of the Housing Act Part 7, as amended by the Homelessness Act 2002 and the ability to assess applications under this act.
May 17, 2024
Contract
Housing Options Advisor Morden Job Role To interview and assess homeless people. To prevent homelessness by promoting housing options. To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended. Key Responsibilities To interview customers, to assess whether homelessness can be prevented in any way. To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended. To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible. To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection. To make detailed enquiries to outside agencies and authorities in order to verify and obtain further information about the above and to investigate the applicants statement. To prevent fraud and protect resources. To gather information to help decide whether the council has a statutory duty to protect an applicant's personal property. To discuss with the temporary accommodation and floating support officer if this is to be done. To assess prima facie non-priority cases under the Housing Act 1996 Part 7 as amended, to issue statutory decision letters in these cases and to offer advice and assistance to enable this group to seek their own housing. Person Requirement To have a knowledge of relevant current legislation and case law, including the Protection from Eviction Act 1977, the Housing Acts of 1985, 1988, 1996 and 2004. Good understanding of the Housing Act Part 7, as amended by the Homelessness Act 2002 and the ability to assess applications under this act.
Housing Officer 37 hours per week Sheffield 20- 23 ph Umbrella 1 month + We are currently working on behalf of a not-for-profit organisation, who is recruiting for a Housing Officer to provide housing management support. The role will require patch working, with 2 days available to work from home Responsibilities of the Housing Officer includes: Working across Sheffield providing a first class housing management service to teanants Managing cases of ASB and neighbourhood nuisance Ensuring a swift turnaround of properties Advising on housing benefits Fostering multi-agency working Completing void inspections To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone and please assume your application has been unsuccessful
May 17, 2024
Seasonal
Housing Officer 37 hours per week Sheffield 20- 23 ph Umbrella 1 month + We are currently working on behalf of a not-for-profit organisation, who is recruiting for a Housing Officer to provide housing management support. The role will require patch working, with 2 days available to work from home Responsibilities of the Housing Officer includes: Working across Sheffield providing a first class housing management service to teanants Managing cases of ASB and neighbourhood nuisance Ensuring a swift turnaround of properties Advising on housing benefits Fostering multi-agency working Completing void inspections To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone and please assume your application has been unsuccessful
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
May 17, 2024
Contract
Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: To interview and assess homeless people To prevent homelessness by promoting housing options To determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amended To advise those who are threatened with homelessness to prevent homelessness To assess the entitlements of single non-priority homeless people and give them statutory advice and assistance To participate in and help develop outreach work, such as advice surgeries To provide advice to private sector tenants Key Responsibilities: To interview customers, to assess whether homelessness can be prevented in any way To assess whether those who are threatened with homelessness qualify for private sector options, based on the likelihood of their meeting the criteria for the full housing duty under the Housing Act Part 7 as amended To explain housing options clearly and lawfully to qualifying customers and to promote the idea, to interest as many customers as possible To negotiate with applicants and explain the benefits of taking up housing options in a positive way To complete interview notes and forms correctly To administer a caseload of options cases and ensure they are progressed efficiently To investigate homelessness applications to recommend whether a statutory duty is owed to the applicant under the supervision of the senior officer To interview applicants and take detailed statements concerning their eligibility, priority need, homelessness, intentional homelessness and local connection Qualifications and Experience: Previous experience in housing management or related field is preferred. Understanding of housing laws, regulations, and policies. Strong interpersonal and communication skills. Problem-solving abilities and a proactive approach to challenges. Proficiency in using housing management software. Ability to work independently and as part of a team. Relevant qualifications in housing or a related discipline are a plus. Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying.
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
May 17, 2024
Full time
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
Role: Security Officer Location: Ashford, TN24 Pay Rate: 12.00 per hour Shift Pattern: 4 on 4 off Average of 42 hours a week. Days & Nights Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Duties but not limited to: Access control and keeping access / egress records Maintenance of logbooks and registers Maintaining security for the building Dealing with residents and their requests Patrolling premises to prevent or detect signs of intrusion and ensure security of doors, windows and gates Contact the police or fire departments in cases of emergency Supporting clients in the reiteration of site rules, policies and procedures Assisting the client when needed Safeguarding and Security Ensuring the safety and security of minors residing in the centre. Collaboration with centre-based staff and other stakeholders EG Social Services, Councillors etc Conflict resolution Report writing Essential Experience: Smart, Professional and inspire confidence to our clients Always exhibit outstanding customer service Good communication skills on all levels Strong work ethic and proactive mindset to resolve all concerns to expectation Security Officers must hold a valid SIA licence Prior Knowledge of safeguarding children, training will be given Driving Licence Preferred City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
May 17, 2024
Full time
Role: Security Officer Location: Ashford, TN24 Pay Rate: 12.00 per hour Shift Pattern: 4 on 4 off Average of 42 hours a week. Days & Nights Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Duties but not limited to: Access control and keeping access / egress records Maintenance of logbooks and registers Maintaining security for the building Dealing with residents and their requests Patrolling premises to prevent or detect signs of intrusion and ensure security of doors, windows and gates Contact the police or fire departments in cases of emergency Supporting clients in the reiteration of site rules, policies and procedures Assisting the client when needed Safeguarding and Security Ensuring the safety and security of minors residing in the centre. Collaboration with centre-based staff and other stakeholders EG Social Services, Councillors etc Conflict resolution Report writing Essential Experience: Smart, Professional and inspire confidence to our clients Always exhibit outstanding customer service Good communication skills on all levels Strong work ethic and proactive mindset to resolve all concerns to expectation Security Officers must hold a valid SIA licence Prior Knowledge of safeguarding children, training will be given Driving Licence Preferred City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Do you have experience as a housing coordinator? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I'm excited to be able to recruit for Enfield Council who are looking for an experienced applicant to join an expanding move-on team! As a Housing Coordinator in the move on team you will be working with those already in temporary accommodation with the goal of moving them to their very own personal accommodation. Because of this, you will be at the very fore front of reducing the number of homeless or vulnerable people within your community. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today!
May 16, 2024
Contract
Do you have experience as a housing coordinator? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I'm excited to be able to recruit for Enfield Council who are looking for an experienced applicant to join an expanding move-on team! As a Housing Coordinator in the move on team you will be working with those already in temporary accommodation with the goal of moving them to their very own personal accommodation. Because of this, you will be at the very fore front of reducing the number of homeless or vulnerable people within your community. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today!
Lead Technical Officer- Quality Assurance Repairs & Maintenance- Surveyor- Chesterfield- £40,000 - £45,000 Your new company A social housing provider in Chesterfield is looking for a Lead Technical & Quality Assurance Surveyor to join their team on a permanent basis. This will work as part of the repairs & maintenance function. Perm, Monday to Friday, 40 hours per week Salary- £40,000 - £45,000- plus £963 car allowance, mileage paid at 36p per mile Flexible working between the hours of 8-4 & 9-5 Working from home will be an option once settled in but all office based until then. Also includes a number of site visits to complete inspections Your new role Going out to both occupied and void properties to complete inspections of works completed to check quality and assess any additional work/sign off completion. Responsible for Surveying team. Handling disrepairs cases and deciding what work needs doing and whether this should be at the cost of the organisation or the tenant. Handling tenants requests to complete own works. Manage own workload and schedule to complete site visits and office/admin time Liaising with a number of different parties (maintenance staff, contractors, tenants etc.) What you'll need to succeed Must have good understanding of maintenance & repairs (this can be from a trade or a surveying/inspections background) Must have a full UK driving license and own vehicle MCIOB / MRICS essential Must have experience in liaising with tenants and/or pricing jobs and/or inspecting properties Ideally have worked in social housing previously What you'll get in return Full time, permanent employment 26 days holiday plus bank hols (rising to 31 as years of service increase) Option to purchase extra leave Flexi time Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Great opportunities for learning & development and career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 16, 2024
Full time
Lead Technical Officer- Quality Assurance Repairs & Maintenance- Surveyor- Chesterfield- £40,000 - £45,000 Your new company A social housing provider in Chesterfield is looking for a Lead Technical & Quality Assurance Surveyor to join their team on a permanent basis. This will work as part of the repairs & maintenance function. Perm, Monday to Friday, 40 hours per week Salary- £40,000 - £45,000- plus £963 car allowance, mileage paid at 36p per mile Flexible working between the hours of 8-4 & 9-5 Working from home will be an option once settled in but all office based until then. Also includes a number of site visits to complete inspections Your new role Going out to both occupied and void properties to complete inspections of works completed to check quality and assess any additional work/sign off completion. Responsible for Surveying team. Handling disrepairs cases and deciding what work needs doing and whether this should be at the cost of the organisation or the tenant. Handling tenants requests to complete own works. Manage own workload and schedule to complete site visits and office/admin time Liaising with a number of different parties (maintenance staff, contractors, tenants etc.) What you'll need to succeed Must have good understanding of maintenance & repairs (this can be from a trade or a surveying/inspections background) Must have a full UK driving license and own vehicle MCIOB / MRICS essential Must have experience in liaising with tenants and/or pricing jobs and/or inspecting properties Ideally have worked in social housing previously What you'll get in return Full time, permanent employment 26 days holiday plus bank hols (rising to 31 as years of service increase) Option to purchase extra leave Flexi time Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Great opportunities for learning & development and career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Panoramic Associates are current working with a Retrofit Company, who support homeowners across the West of England to accelerate the transition to low-carbon housing & building retrofit in recruiting a proactive and dynamic individual to join our team as a Retrofit Support Officer. This role offers a unique opportunity to make a difference in advancing energy efficiency and sustainability. Job Title: Retrofit Support Officer Location: Bristol (Hybrid) Salary: £28,000 per annum Key Responsibilities: Provide quality assurance for retrofit assessments and onboard new service delivery partners. Communicate with homeowners to offer retrofit advice and guide them through the customer journey. Educate residents on energy-saving measures and renewable technologies. Assist in creating Home Energy Efficiency Plans and conducting home surveys. Aid in the development and delivery of design and installation services. Assist in developing design documentation and planning guidance. Handle administrative tasks, including data entry and scheduling. Assist in report preparation and collaborate with the team on technical content. Provide data analysis and support wider team objectives. Requirements : Minimum Level 3 Award in Domestic Energy Awareness. Qualified Retrofit Assessor with 1+ year(s) experience. Some knowledge of the construction industry and housing sector. Understanding of energy efficiency measures, insulation, heating systems, and renewables. Excellent communication, organizational, and customer service skills. Benefits: Hybrid working model. 33 days of holiday (including bank holidays). Company sick pay and pension scheme. Opportunities for professional development. Cycle to work scheme. If you are passionate about making a positive impact on energy efficiency and sustainability, we encourage you to apply today.
May 16, 2024
Full time
Panoramic Associates are current working with a Retrofit Company, who support homeowners across the West of England to accelerate the transition to low-carbon housing & building retrofit in recruiting a proactive and dynamic individual to join our team as a Retrofit Support Officer. This role offers a unique opportunity to make a difference in advancing energy efficiency and sustainability. Job Title: Retrofit Support Officer Location: Bristol (Hybrid) Salary: £28,000 per annum Key Responsibilities: Provide quality assurance for retrofit assessments and onboard new service delivery partners. Communicate with homeowners to offer retrofit advice and guide them through the customer journey. Educate residents on energy-saving measures and renewable technologies. Assist in creating Home Energy Efficiency Plans and conducting home surveys. Aid in the development and delivery of design and installation services. Assist in developing design documentation and planning guidance. Handle administrative tasks, including data entry and scheduling. Assist in report preparation and collaborate with the team on technical content. Provide data analysis and support wider team objectives. Requirements : Minimum Level 3 Award in Domestic Energy Awareness. Qualified Retrofit Assessor with 1+ year(s) experience. Some knowledge of the construction industry and housing sector. Understanding of energy efficiency measures, insulation, heating systems, and renewables. Excellent communication, organizational, and customer service skills. Benefits: Hybrid working model. 33 days of holiday (including bank holidays). Company sick pay and pension scheme. Opportunities for professional development. Cycle to work scheme. If you are passionate about making a positive impact on energy efficiency and sustainability, we encourage you to apply today.
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 16, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
Do you have experience as a housing coordinator? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I'm excited to be able to recruit for Enfield Council who are looking for an experienced applicant to join an expanding move-on team! As a Housing Coordinator in the move on team you will be working with those already in temporary accommodation with the goal of moving them to their very own personal accommodation. Because of this, you will be at the very fore front of reducing the number of homeless or vulnerable people within your community. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today!
May 16, 2024
Contract
Do you have experience as a housing coordinator? Do you want to work with a knowledgeable team of peers to help reduce the number of people in temporary accommodation? I'm excited to be able to recruit for Enfield Council who are looking for an experienced applicant to join an expanding move-on team! As a Housing Coordinator in the move on team you will be working with those already in temporary accommodation with the goal of moving them to their very own personal accommodation. Because of this, you will be at the very fore front of reducing the number of homeless or vulnerable people within your community. Main Duties Include: Provide a quality service of housing options, advice, and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996. Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness. Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation. Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996. Have experience with various tools to prevent homelessness such as: HomeFinder Scheme, Discretionary Hardship Payments, and court representation to prevent homelessness. This role is great for anyone who wants to hit the ground running and get on with work from day one, whilst always improving your skills and knowledge. If you have experience in the desired areas then apply today!
TRENT & DOVE HOUSING
Burton-on-trent, Staffordshire
Tenancy Sustainment Officer Salary up to 31,270 per annum Benefits include Company Pension & Private Healthcare Scheme We have 2 positions available and are looking to recruit highly motivated people who are team players, to support our Tenancy Sustainment Team to continue to deliver a first-class service to our tenants. This is an excellent opportunity to work with tenants who need support and encouragement to enhance their future wellbeing for them to sustain their tenancies. Working with the tenant to an agreed person-centred support package., Liaise with external agencies to co-ordinate all support, provide a single point of contact and monitor progress. We are looking for someone who is able to deal calmly in confrontational situations; has a positive outlook; be assertive yet sensitive and able to remain impartial when dealing with a range of emotional issues within the family environment. You will need excellent networking skills and the ability work independently. Ability of dealing with social issues and working within the housing field are desirable, however a comprehensive training package will be provided. A good knowledge of the welfare benefit system is essential enabling informed guidance and support to be given to tenants and colleagues. A full driving licence and vehicle and an enhanced DBS check are essential for this post. Apply Now! We welcome applications from all sections of the community. Tenancy Sustainment Officer
May 15, 2024
Full time
Tenancy Sustainment Officer Salary up to 31,270 per annum Benefits include Company Pension & Private Healthcare Scheme We have 2 positions available and are looking to recruit highly motivated people who are team players, to support our Tenancy Sustainment Team to continue to deliver a first-class service to our tenants. This is an excellent opportunity to work with tenants who need support and encouragement to enhance their future wellbeing for them to sustain their tenancies. Working with the tenant to an agreed person-centred support package., Liaise with external agencies to co-ordinate all support, provide a single point of contact and monitor progress. We are looking for someone who is able to deal calmly in confrontational situations; has a positive outlook; be assertive yet sensitive and able to remain impartial when dealing with a range of emotional issues within the family environment. You will need excellent networking skills and the ability work independently. Ability of dealing with social issues and working within the housing field are desirable, however a comprehensive training package will be provided. A good knowledge of the welfare benefit system is essential enabling informed guidance and support to be given to tenants and colleagues. A full driving licence and vehicle and an enhanced DBS check are essential for this post. Apply Now! We welcome applications from all sections of the community. Tenancy Sustainment Officer
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 15, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contract
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
Are you looking to work from home most of the week? A Local Authority in West Sussex are looking for a Homelessness Intervention and Prevention Officer to start imminently. You will be dealing with a nice and steady caseload, only going to the office once a week and to top it off, your commute will be along the seaside! You will need to have experience within Homelessness Prevention for a Local Authority, with extensive knowledge of the Homelessness Reduction Act 2017 and Part 7 of the Housing Act 1996. Writing s184 decision letters and PHPs will be apart of your day to day, so experience in these is required. If this sounds like a good fit for you, please send your CV across to (url removed) !
May 14, 2024
Contract
Are you looking to work from home most of the week? A Local Authority in West Sussex are looking for a Homelessness Intervention and Prevention Officer to start imminently. You will be dealing with a nice and steady caseload, only going to the office once a week and to top it off, your commute will be along the seaside! You will need to have experience within Homelessness Prevention for a Local Authority, with extensive knowledge of the Homelessness Reduction Act 2017 and Part 7 of the Housing Act 1996. Writing s184 decision letters and PHPs will be apart of your day to day, so experience in these is required. If this sounds like a good fit for you, please send your CV across to (url removed) !
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets. You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour. You will be required to: carry out neighbourhood management of properties in located in East London, includes completing home visits/estate inspections/fire risk assessments. assist centrally based teams by completing customer visits, viewing and sign up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. work collaboratively with other teams, external agencies and residents, you'll ensure that the clients Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy. develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks and monitoring the grounds maintenance. The working hours are Monday to Friday, 9am 5pm. ESSENTIAL REQUIREMENTS INCLUDE: Experience of providing good customer service Experience of dealing with customers in person Experience of working with external partners Experience of working to plans and targets The ability to exercise good judgement What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
May 13, 2024
Contract
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets. You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour. You will be required to: carry out neighbourhood management of properties in located in East London, includes completing home visits/estate inspections/fire risk assessments. assist centrally based teams by completing customer visits, viewing and sign up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. work collaboratively with other teams, external agencies and residents, you'll ensure that the clients Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy. develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks and monitoring the grounds maintenance. The working hours are Monday to Friday, 9am 5pm. ESSENTIAL REQUIREMENTS INCLUDE: Experience of providing good customer service Experience of dealing with customers in person Experience of working with external partners Experience of working to plans and targets The ability to exercise good judgement What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
As a Housing Officer, you'll play a crucial role in providing support to clergy preparing for retirement. This job isn't just managing properties - you will make a significant difference to people's lives by giving them personalised support and expert advice on retirement housing, recognising their individual needs. The Church of England Pensions Board (one of the National Church Institutions) is unique in being a pension provider and a charity focused on helping clergy find a home for their retirement. Our aim is to deliver a professional high quality, caring and efficient service to our customers, respecting their needs and the needs of those who provide us with the resources to do this. About the role You'll be responsible for a specific geographical area, managing both rental and shared ownership properties, working collaboratively with people from a range of organisations. You will play a key role in keeping things running smoothly, providing excellent customer service whilst ensuring we maintain compliance with our policies and processes. Your core responsibilities will include: Researching and contributing to our Housing Options library, actively creating partnerships with other providers to assist with meeting the retirement housing needs of our customers. Assisting and supporting future customers with planning for their retirement, helping them to explore all housing options available to them both to ensure they are aware of their options, know how to access them and that they meet their needs. Managing applications for retirement housing including initial applications, planning and arranging home visits, and signposting our customers to other housing providers where needed to ensure that their housing needs are met. Advocating for our customers with specific needs, working with Occupational Therapists and other professionals, and signposting our customers to external providers to provide access to suitable housing where necessary. Giving presentations (e.g. at clergy retirement seminars) and contributing to raising awareness on retirement housing options. About you You will need to be comfortable working flexibly as part of a team and able to prioritise your own working. You'll have experience of working in and delivering an effective housing and tenancy management service within a customer-focussed organisation, and will be familiar with various housing options and solutions. You'll also need a good working knowledge of Housing Law as it applies to tenancies. Other key requirements include: Excellent communication skills with the ability to engage with our customers professionally and with empathy in person, on the phone and in writing; Experience of creating and building partnerships with other agencies to support service delivery; Confidence in using Microsoft Office (including Outlook), and CRM systems. A social care or housing management qualification is desirable, as is experience with housing management systems and a current driving licence.The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. About the NCIs The National Church Institutions (NCIs) comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the NCIs to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever area they work in and whatever their background. Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. The closing date for applications is Sunday 19 May 2024. 1st stage interviews will be held on Friday 24 May 2024. 2nd stage interviews will be held on Tuesday 04 June 2024.
May 13, 2024
Full time
As a Housing Officer, you'll play a crucial role in providing support to clergy preparing for retirement. This job isn't just managing properties - you will make a significant difference to people's lives by giving them personalised support and expert advice on retirement housing, recognising their individual needs. The Church of England Pensions Board (one of the National Church Institutions) is unique in being a pension provider and a charity focused on helping clergy find a home for their retirement. Our aim is to deliver a professional high quality, caring and efficient service to our customers, respecting their needs and the needs of those who provide us with the resources to do this. About the role You'll be responsible for a specific geographical area, managing both rental and shared ownership properties, working collaboratively with people from a range of organisations. You will play a key role in keeping things running smoothly, providing excellent customer service whilst ensuring we maintain compliance with our policies and processes. Your core responsibilities will include: Researching and contributing to our Housing Options library, actively creating partnerships with other providers to assist with meeting the retirement housing needs of our customers. Assisting and supporting future customers with planning for their retirement, helping them to explore all housing options available to them both to ensure they are aware of their options, know how to access them and that they meet their needs. Managing applications for retirement housing including initial applications, planning and arranging home visits, and signposting our customers to other housing providers where needed to ensure that their housing needs are met. Advocating for our customers with specific needs, working with Occupational Therapists and other professionals, and signposting our customers to external providers to provide access to suitable housing where necessary. Giving presentations (e.g. at clergy retirement seminars) and contributing to raising awareness on retirement housing options. About you You will need to be comfortable working flexibly as part of a team and able to prioritise your own working. You'll have experience of working in and delivering an effective housing and tenancy management service within a customer-focussed organisation, and will be familiar with various housing options and solutions. You'll also need a good working knowledge of Housing Law as it applies to tenancies. Other key requirements include: Excellent communication skills with the ability to engage with our customers professionally and with empathy in person, on the phone and in writing; Experience of creating and building partnerships with other agencies to support service delivery; Confidence in using Microsoft Office (including Outlook), and CRM systems. A social care or housing management qualification is desirable, as is experience with housing management systems and a current driving licence.The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. About the NCIs The National Church Institutions (NCIs) comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the NCIs to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever area they work in and whatever their background. Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. The closing date for applications is Sunday 19 May 2024. 1st stage interviews will be held on Friday 24 May 2024. 2nd stage interviews will be held on Tuesday 04 June 2024.
We are actively looking for a Compliance and Building Safety Manager to join a local authority in the Suffolk area on a permanent basis. In return you will receive hybrid working, flexible working hours, pension scheme, public transport discounts, free gym membership, learning and development opportunities and wellbeing support. As the Compliance and Building Safety Manager, you will be: Supporting the compliance team to monitor the statutory compliance for the domestic properties and make sure standards are met Supervise and guide a team of surveying and technical officers to achieve high levels of compliance Oversee the repairs, improvements and planned maintenance programme Preparing building safety and compliance reports Experience and Qualifications: Extensive experience working with the big 6 of compliance / building safety Social housing / local authority experience Experience leading compliance or building safety team Building services related degree or equivalent professional building services related qualification As the Compliance and Building Safety Manager, you will receive: 44,500 - 46,500 Hybrid working Flexible working hours Pension scheme Public transport discounts Free gym membership Learning and development opportunities Wellbeing support We are keen to see CVs from Compliance and Building Safety Manager, Compliance Manager, Compliance Officer, Compliance Team Leader, Building Safety Manager, Building Safety Officer If this role interests you please get in contact with James by emailing (url removed) , or call on (phone number removed)
May 11, 2024
Full time
We are actively looking for a Compliance and Building Safety Manager to join a local authority in the Suffolk area on a permanent basis. In return you will receive hybrid working, flexible working hours, pension scheme, public transport discounts, free gym membership, learning and development opportunities and wellbeing support. As the Compliance and Building Safety Manager, you will be: Supporting the compliance team to monitor the statutory compliance for the domestic properties and make sure standards are met Supervise and guide a team of surveying and technical officers to achieve high levels of compliance Oversee the repairs, improvements and planned maintenance programme Preparing building safety and compliance reports Experience and Qualifications: Extensive experience working with the big 6 of compliance / building safety Social housing / local authority experience Experience leading compliance or building safety team Building services related degree or equivalent professional building services related qualification As the Compliance and Building Safety Manager, you will receive: 44,500 - 46,500 Hybrid working Flexible working hours Pension scheme Public transport discounts Free gym membership Learning and development opportunities Wellbeing support We are keen to see CVs from Compliance and Building Safety Manager, Compliance Manager, Compliance Officer, Compliance Team Leader, Building Safety Manager, Building Safety Officer If this role interests you please get in contact with James by emailing (url removed) , or call on (phone number removed)