Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package
Location: Hammersmith
Salary: £20k - £25k + Package
Job Description:
Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works.
Client:
My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book.
What are the Role/Duties?
* Make initial contact with tenants
* Build customer confidence
* Explain all aspects of improvement work
* Identify Customer needs (working parents/shift patterns/health issues etc).
* Open forum client/management meeting.
* Book appointments with tenants
* Visit tenants with portfolio of relevant works and design briefs.
* Picture surveys
* Communicate with tenant throughout works programme
* Be the link between tenant and Site/Project Manager
* Administration/record keeping
* Daily line management meetings
Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.
My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.
It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided
Jul 23, 2020
Permanent
Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package
Location: Hammersmith
Salary: £20k - £25k + Package
Job Description:
Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works.
Client:
My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book.
What are the Role/Duties?
* Make initial contact with tenants
* Build customer confidence
* Explain all aspects of improvement work
* Identify Customer needs (working parents/shift patterns/health issues etc).
* Open forum client/management meeting.
* Book appointments with tenants
* Visit tenants with portfolio of relevant works and design briefs.
* Picture surveys
* Communicate with tenant throughout works programme
* Be the link between tenant and Site/Project Manager
* Administration/record keeping
* Daily line management meetings
Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.
My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.
It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided
Construction Jobs
W6, Hammersmith Broadway, Greater London
Brief Outline
An industry leading building solutions company requires a Resident Liaison Officer in the Hammersmith area on an ongoing basis, dealing with residents and 3rd parties across our client’s property portfolio.
About our Client
The client has been active in the building solutions market for over 30 years with an established client base and consistent work across the UK
About the Role
Responsibilities include:
* Meeting with residents at resident meetings and ensuring time/ locations are arranged accurately.
* Liaising with residents/customers during office hours via telephone or email residents in your patch, call-handling and diary management on a daily basis answering any queries/issues they may raise.
* General administration, emailing out updates on housing to all residents.
About the Candidate
* Previous experience in a similar RLO role
* Flexible self-starter with ability to prioritise
* Analytical and problem-solving skills
* PC literate
Points of Appeal
* Freedom within the role
* Stable permanent position
* Company with long term pipeline of work
* Competitive rate
* Company with strong pipeline of work
* Multi-National contractor
Jul 07, 2020
Permanent
Brief Outline
An industry leading building solutions company requires a Resident Liaison Officer in the Hammersmith area on an ongoing basis, dealing with residents and 3rd parties across our client’s property portfolio.
About our Client
The client has been active in the building solutions market for over 30 years with an established client base and consistent work across the UK
About the Role
Responsibilities include:
* Meeting with residents at resident meetings and ensuring time/ locations are arranged accurately.
* Liaising with residents/customers during office hours via telephone or email residents in your patch, call-handling and diary management on a daily basis answering any queries/issues they may raise.
* General administration, emailing out updates on housing to all residents.
About the Candidate
* Previous experience in a similar RLO role
* Flexible self-starter with ability to prioritise
* Analytical and problem-solving skills
* PC literate
Points of Appeal
* Freedom within the role
* Stable permanent position
* Company with long term pipeline of work
* Competitive rate
* Company with strong pipeline of work
* Multi-National contractor
Our client is seeking a Resident Liaison Officer to work within Hammersmith and Fulham area.
For this role, you will be working with our teams, booking appointments for essential electrical Inspection.
Your day to day duties will be as followed: -
Calling on residents to book appointments.
Evening telephone follow up calls to residents confirming appointments and scheduling appointments.
Being the first point of contact for residents
Updating the residents on the works that are being carried out on their property.
Dealing with any complaints in a timely manner.
We are looking for an experienced RLO who is preferably immediately available and can hit the ground running.
The right individual will have a valid CSCS Card, as well as a clean driving license and own vehicle.
Able to provide references from previous similar jobs.
Flexible Hours – 40 hours per week
Jul 07, 2020
Permanent
Our client is seeking a Resident Liaison Officer to work within Hammersmith and Fulham area.
For this role, you will be working with our teams, booking appointments for essential electrical Inspection.
Your day to day duties will be as followed: -
Calling on residents to book appointments.
Evening telephone follow up calls to residents confirming appointments and scheduling appointments.
Being the first point of contact for residents
Updating the residents on the works that are being carried out on their property.
Dealing with any complaints in a timely manner.
We are looking for an experienced RLO who is preferably immediately available and can hit the ground running.
The right individual will have a valid CSCS Card, as well as a clean driving license and own vehicle.
Able to provide references from previous similar jobs.
Flexible Hours – 40 hours per week