About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Jun 02, 2023
Permanent
About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Looking for a Housing Options role commutable from London, without the high caseloads and stress? I am working on a role, in Berkshire, just East of London - looking for a Housing Options Officer to join them in the office twice a week, the rest from home. Having worked with this Local Authority many times before, I know you will have low caseload of around 30! You will need to have experience working within councils as a Housing Options Officer, writing s184 decision letters and PHPs. If you would be suited to this, please feel free to reach out and send me your updated CV! (url removed)
Apr 30, 2024
Contract
Looking for a Housing Options role commutable from London, without the high caseloads and stress? I am working on a role, in Berkshire, just East of London - looking for a Housing Options Officer to join them in the office twice a week, the rest from home. Having worked with this Local Authority many times before, I know you will have low caseload of around 30! You will need to have experience working within councils as a Housing Options Officer, writing s184 decision letters and PHPs. If you would be suited to this, please feel free to reach out and send me your updated CV! (url removed)
Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. Your role will involve guiding households towards sustainable alternatives while providing top-notch customer service. If you're passionate about making a difference and driving positive change, apply now to be part of our dedicated team! Position Details: Pay Rate: 28.43 Umbrella PAYE Duration: Initially 4 Months Full Time - Monday to Friday Location: West London (Hybrid) Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service. Key Responsibilities: Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards. Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability. Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels. Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards. Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point. About the Role Responsibilities Include: Providing the main point of contact for temporary accommodation applicants and providers. Accurately recording all casework and housing data on notes and IT systems. Ensuring housing meets required national and local standards and compliance. Providing accurate housing, welfare, homelessness advice, and support. Implementing safeguarding policies and practices effectively. About You Knowledge & Skills: Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Ability to work autonomously under conflicting deadlines and manage resources efficiently. Significant experience in delivering excellent customer service within local authority housing and/or homelessness services. Proficiency in working in partnership to improve outcomes for homelessness applicants. Experience in managing temporary accommodation teams and schemes. Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers. Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes. Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations. This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024 For further information, please contact Imran at Red Personnel.
Apr 30, 2024
Seasonal
Join our team in facilitating lasting housing solutions for those in transitional accommodation. As a key player in our mission to combat homelessness, you'll connect residents with suitable housing options, uphold quality standards, and ensure compliance with legal frameworks. Your role will involve guiding households towards sustainable alternatives while providing top-notch customer service. If you're passionate about making a difference and driving positive change, apply now to be part of our dedicated team! Position Details: Pay Rate: 28.43 Umbrella PAYE Duration: Initially 4 Months Full Time - Monday to Friday Location: West London (Hybrid) Objective: To support residents in temporary accommodation to secure alternative, suitable, and affordable housing while ensuring compliance with statutory frameworks and high levels of customer service. Key Responsibilities: Placement and Matching: Act as a key point for residents experiencing homelessness, matching them with available accommodations, meeting objectives, targets, and quality standards. Transition Assistance: Assist households in moving from costly temporary accommodation to suitable and affordable alternatives, making decisions on resident suitability and affordability. Move-On Service: Deliver a high-quality move-on service that meets residents' needs consistently and continually improves their quality of life and satisfaction levels. Statutory Compliance: Ensure all housing offers align with the statutory homelessness framework and comply with national and local standards. Coordination: Oversee opportunities to collaborate with key partners and stakeholders, acting as the primary contact point. About the Role Responsibilities Include: Providing the main point of contact for temporary accommodation applicants and providers. Accurately recording all casework and housing data on notes and IT systems. Ensuring housing meets required national and local standards and compliance. Providing accurate housing, welfare, homelessness advice, and support. Implementing safeguarding policies and practices effectively. About You Knowledge & Skills: Understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Ability to work autonomously under conflicting deadlines and manage resources efficiently. Significant experience in delivering excellent customer service within local authority housing and/or homelessness services. Proficiency in working in partnership to improve outcomes for homelessness applicants. Experience in managing temporary accommodation teams and schemes. Familiarity with statutory homelessness frameworks, including assessments, prevention, relief, and accommodation offers. Knowledge of national and local welfare services such as Universal Credit, LHA, DHP, and local welfare assistance programmes. Understanding of PRS housing standards, including Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations. This is an exceptional opportunity to make a meaningful impact in the community. Interested candidates are encouraged to submit their CVs to the hiring manager by Friday morning 19th April 2024 For further information, please contact Imran at Red Personnel.
A few of my clients across the UK have been in touch this week to identify new Officers within their Private Sector Housing Service to assist in a new healthy homes project. They are open to varied levels of experience, from highly experienced officers to candidates who haven't completed housing inspections or enforcement within recent assignments but would be keen to re-enter the field. The minimum expectation for candidates would be that they are HHSRS certified (with certificate) and have a basic knowledge of housing enforcement. You will be required on site 3 days per week with the remaining 2 days working from home. Additional Information: Contract: 12 Months Rate: DoE Start Date: 2-4 weeks Hours: 22.5 or 37 p/w What interest do you have in these type of roles? Should this opportunity sound like one worth chasing, please feel free to get back to this email () or call (phone number removed) and ask for Sam. If this role is not suitable for you but might be for a friend or unhappy co-worker, pass it on to them! g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Apr 30, 2024
Contract
A few of my clients across the UK have been in touch this week to identify new Officers within their Private Sector Housing Service to assist in a new healthy homes project. They are open to varied levels of experience, from highly experienced officers to candidates who haven't completed housing inspections or enforcement within recent assignments but would be keen to re-enter the field. The minimum expectation for candidates would be that they are HHSRS certified (with certificate) and have a basic knowledge of housing enforcement. You will be required on site 3 days per week with the remaining 2 days working from home. Additional Information: Contract: 12 Months Rate: DoE Start Date: 2-4 weeks Hours: 22.5 or 37 p/w What interest do you have in these type of roles? Should this opportunity sound like one worth chasing, please feel free to get back to this email () or call (phone number removed) and ask for Sam. If this role is not suitable for you but might be for a friend or unhappy co-worker, pass it on to them! g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Senior Repairs Officer / Team Leader - SE London - Property and Housing Scheduling Team Leader Managing Operatives Large Housing Organisation Organising Wip Review materials/ sign off Rec forms Wip inspections Force entries Dealing with cooperate complaints Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids Coach and motive the team to create a productive working environment and achieve all key performance indicators Liaison and co-ordination with the Planning and Performance Manager, Head of Service, Property Services and Neighbourhoods in relation to an effective repairs and void service Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved Review contractors and verify the on boarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance team Full Time Office Based On-going contract - Temp
Apr 30, 2024
Contract
Senior Repairs Officer / Team Leader - SE London - Property and Housing Scheduling Team Leader Managing Operatives Large Housing Organisation Organising Wip Review materials/ sign off Rec forms Wip inspections Force entries Dealing with cooperate complaints Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids Coach and motive the team to create a productive working environment and achieve all key performance indicators Liaison and co-ordination with the Planning and Performance Manager, Head of Service, Property Services and Neighbourhoods in relation to an effective repairs and void service Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved Review contractors and verify the on boarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance team Full Time Office Based On-going contract - Temp
Job Title: Accommodation Needs Assessment Officer Location: Redbridge Salary / Pay Rate: 24 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking an Accommodation Needs Assessment Officer to specialise in the carrying out accommodation suitability assessments of households accommodation needs under homelessness prevention and relief duties, for mainstream temporary accommodation provision and private sector discharge. The Candidate Must have knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Be educated to at least Level 4 NVQ or equivalent Experience within the housing and homelessness sector Experience of carrying out interviews, investigations, negotiations How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
Apr 30, 2024
Seasonal
Job Title: Accommodation Needs Assessment Officer Location: Redbridge Salary / Pay Rate: 24 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking an Accommodation Needs Assessment Officer to specialise in the carrying out accommodation suitability assessments of households accommodation needs under homelessness prevention and relief duties, for mainstream temporary accommodation provision and private sector discharge. The Candidate Must have knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017 Be educated to at least Level 4 NVQ or equivalent Experience within the housing and homelessness sector Experience of carrying out interviews, investigations, negotiations How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)
We have an urgent requirement for an experienced Housing Officer to join a small Housing provider based in West London. This is an on site based position with the opportunity to stay on for the long term in a team with very little staff turnover. The main duties will be to support the team in managing a small patch of properties dealing primarily with estate inspections, sign-up's, and tenancy management. This is an on site based role with hours between 08.00 am to 4.00 pm or 09.00 am to 5.00 pm.
Apr 30, 2024
Full time
We have an urgent requirement for an experienced Housing Officer to join a small Housing provider based in West London. This is an on site based position with the opportunity to stay on for the long term in a team with very little staff turnover. The main duties will be to support the team in managing a small patch of properties dealing primarily with estate inspections, sign-up's, and tenancy management. This is an on site based role with hours between 08.00 am to 4.00 pm or 09.00 am to 5.00 pm.
Site Manager - Planned works £50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Apr 30, 2024
Full time
Site Manager - Planned works £50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
I am currently working with a Housing Association in Conwy, looking for a Housing Support Grant Lead Officer Our client is looking for a dedicated Housing Support Grand Officer to support their team. They are seeking a candidate who will play a crucial role in leading the implementation and operation of the Housing Support Grant in the Authority. Key Responsibilities: Manage budgets and oversee contracts. Administer the grant in accordance with the Housing Support Grant conditions. Overseeing/ reviewing all Housing Support contracted services. Responsive repairs Void repairs Liaise with residents, staff, and external partners. Requirements: Degree or equal proven working experience. Ability to work independently, manage workload efficiently, and meet deadlines. Minimum 2 years' experience in housing, homelessness, or a related field. CIOH or other appropriate qualification. Detailed knowledge of the Housing Support Grant Programme/ relevant legislation. About them Our client is a Housing Association / Local Authority providing high-quality housing and services while supporting their communities. If you're a passionate Housing Support Grant Officer looking for an opportunity to make an impact, apply now to join them in shaping a brighter future. Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 30, 2024
Contract
I am currently working with a Housing Association in Conwy, looking for a Housing Support Grant Lead Officer Our client is looking for a dedicated Housing Support Grand Officer to support their team. They are seeking a candidate who will play a crucial role in leading the implementation and operation of the Housing Support Grant in the Authority. Key Responsibilities: Manage budgets and oversee contracts. Administer the grant in accordance with the Housing Support Grant conditions. Overseeing/ reviewing all Housing Support contracted services. Responsive repairs Void repairs Liaise with residents, staff, and external partners. Requirements: Degree or equal proven working experience. Ability to work independently, manage workload efficiently, and meet deadlines. Minimum 2 years' experience in housing, homelessness, or a related field. CIOH or other appropriate qualification. Detailed knowledge of the Housing Support Grant Programme/ relevant legislation. About them Our client is a Housing Association / Local Authority providing high-quality housing and services while supporting their communities. If you're a passionate Housing Support Grant Officer looking for an opportunity to make an impact, apply now to join them in shaping a brighter future. Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Housing Officer Salary: £19.38 ph Location: Hounslow 3 month contract to start (possibility of going perm after this) We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the main point of contact for residents within the designated area patch . The duties encompass a wide range of tasks aimed at ensuring the smooth operation and satisfaction of residents. Such as Housing management, Conflict resolution, Compliance and risk management, Legal casework. Therefore, this role is extremely varied meaning no two days are the same, which brings new experiences and learning opportunities, and develops your problem-solving skills. Responsibilities: Building and maintaining relationships with residents underpins all activities - on your average week this may include: Reviewing rent accounts Undertaking ASB interviews and agreeing action plans Taking back empty properties, advertising and re letting Mould and damp inspections Visits to residents homes Working in collaboration with other departments to resolve issues for residents Liaising with external stakeholders on specific cases e.g. Councils, MP s, Social Services etc. Estate inspections Managing repairs Setting up resident accounts Skills: Prior housing/property management experience Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 30, 2024
Seasonal
Role: Housing Officer Salary: £19.38 ph Location: Hounslow 3 month contract to start (possibility of going perm after this) We are recruiting on belhalf of one of of the top Housing associations in London for the role of Housing officer, based in Hounslow, you will be the main point of contact for residents within the designated area patch . The duties encompass a wide range of tasks aimed at ensuring the smooth operation and satisfaction of residents. Such as Housing management, Conflict resolution, Compliance and risk management, Legal casework. Therefore, this role is extremely varied meaning no two days are the same, which brings new experiences and learning opportunities, and develops your problem-solving skills. Responsibilities: Building and maintaining relationships with residents underpins all activities - on your average week this may include: Reviewing rent accounts Undertaking ASB interviews and agreeing action plans Taking back empty properties, advertising and re letting Mould and damp inspections Visits to residents homes Working in collaboration with other departments to resolve issues for residents Liaising with external stakeholders on specific cases e.g. Councils, MP s, Social Services etc. Estate inspections Managing repairs Setting up resident accounts Skills: Prior housing/property management experience Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career and rewarded with a competitive salary and package, we d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment, or email (url removed) for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Rent Recovery Support Officer Redbridge Job Role To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures. To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy. To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions. Key Accountabilities To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets. To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears. To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets. To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.
Apr 30, 2024
Contract
Rent Recovery Support Officer Redbridge Job Role To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures. To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy. To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions. Key Accountabilities To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets. To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears. To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets. To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.
My client is seeking an experienced Housing Solutions Officer who can carry out part 7 assessments under the Housing Act 1996 and advise client accordingly. The manager offers good working conditions with a comfortable work load to ensure all aspects of work are carried out. Strong knowledge of the Housing Act 1996 and other relevant legislations. The team are looking for an experienced candidate to hit the ground running amongst knowledgeable peers. Preventing homelessness with knowledge on the Homeless Reduction Act (HRA) and providing advice based on this knowledge. Duties Include: Prevent homelessness by investigating and making decisions under part 6 &7 of the Housing Act 1996. Creating personalised housing plans Knowledge of the Housing Act 1996, the Landlord and Tenants Act, Protection from Eviction Act and other related legislation Experience creating personalised housing plans, making necessary actions of discharge of duty. Provide sound advice on Housing Solutions and refer tenants to Temporary Accommodation when appropriate If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Apr 30, 2024
Seasonal
My client is seeking an experienced Housing Solutions Officer who can carry out part 7 assessments under the Housing Act 1996 and advise client accordingly. The manager offers good working conditions with a comfortable work load to ensure all aspects of work are carried out. Strong knowledge of the Housing Act 1996 and other relevant legislations. The team are looking for an experienced candidate to hit the ground running amongst knowledgeable peers. Preventing homelessness with knowledge on the Homeless Reduction Act (HRA) and providing advice based on this knowledge. Duties Include: Prevent homelessness by investigating and making decisions under part 6 &7 of the Housing Act 1996. Creating personalised housing plans Knowledge of the Housing Act 1996, the Landlord and Tenants Act, Protection from Eviction Act and other related legislation Experience creating personalised housing plans, making necessary actions of discharge of duty. Provide sound advice on Housing Solutions and refer tenants to Temporary Accommodation when appropriate If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Apr 30, 2024
Seasonal
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Job Type: Full-time, Temporary (3 months) Location: Completely Remote Salary: 31ph Umbrella We are seeking an experienced ASB (Anti-Social Behaviour) Manager to lead a team of ASB officers remotely for a 3-month period. The ideal candidate will have a strong background in conducting audits, case reviews, and developing service improvement plans. A solid understanding of legal frameworks related to ASB is essential. This role is perfect for someone who excels in day-to-day management and is looking to make a positive impact on community safety. Day to Day of the Role: Oversee the work of ASB officers, ensuring high-quality case management and service delivery. Conduct regular audits and case reviews to ensure compliance with legal standards and best practice. Develop and implement service improvement plans to enhance the effectiveness of the ASB team. Provide expert advice on legal matters related to ASB, guiding the team through complex cases. Manage daily operations, including resource allocation, performance monitoring, and reporting. Facilitate training and development opportunities for the ASB team. Collaborate with internal and external stakeholders to promote community safety and well-being. Required Skills & Qualifications: Proven experience in ASB management, including audits, case reviews, and service improvement. Strong legal knowledge related to anti-social behaviour and housing. Excellent leadership skills with experience in day-to-day management of a team. Ability to work effectively in a remote setting, maintaining communication and team cohesion. Strategic thinker with a track record of implementing successful service improvements. Exceptional organisational and time-management skills. To apply for this ASB Manager position, please submit your CV and cover letter detailing your relevant experience and your approach to managing remote teams.
Apr 30, 2024
Seasonal
Job Type: Full-time, Temporary (3 months) Location: Completely Remote Salary: 31ph Umbrella We are seeking an experienced ASB (Anti-Social Behaviour) Manager to lead a team of ASB officers remotely for a 3-month period. The ideal candidate will have a strong background in conducting audits, case reviews, and developing service improvement plans. A solid understanding of legal frameworks related to ASB is essential. This role is perfect for someone who excels in day-to-day management and is looking to make a positive impact on community safety. Day to Day of the Role: Oversee the work of ASB officers, ensuring high-quality case management and service delivery. Conduct regular audits and case reviews to ensure compliance with legal standards and best practice. Develop and implement service improvement plans to enhance the effectiveness of the ASB team. Provide expert advice on legal matters related to ASB, guiding the team through complex cases. Manage daily operations, including resource allocation, performance monitoring, and reporting. Facilitate training and development opportunities for the ASB team. Collaborate with internal and external stakeholders to promote community safety and well-being. Required Skills & Qualifications: Proven experience in ASB management, including audits, case reviews, and service improvement. Strong legal knowledge related to anti-social behaviour and housing. Excellent leadership skills with experience in day-to-day management of a team. Ability to work effectively in a remote setting, maintaining communication and team cohesion. Strategic thinker with a track record of implementing successful service improvements. Exceptional organisational and time-management skills. To apply for this ASB Manager position, please submit your CV and cover letter detailing your relevant experience and your approach to managing remote teams.
Resident Liaison Officer 6 months + South London 25 - 30 per hour Are you an experienced Resident Liaison Officer / RLO who is looking for a new role? An exciting opportunity is available to work for a Housing Association, working across projects based in Brixton and Clapham. The role: Manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired. Use established relationships and experience to quickly resolve defects with customers. Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money. Coordinate access to customer's homes Key Skills and Experience: Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords. Able to communicate, influence and negotiate effectively with internal and external stakeholders. Proven track record of managing projects. Good attention to detail and accurate recording for audit purposes. Ability to work under pressure and deadlines. Experience as an RLO or working in a regeneration / housing capacity with the above experience Drivers licence required Please apply with an updated CV Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
Resident Liaison Officer 6 months + South London 25 - 30 per hour Are you an experienced Resident Liaison Officer / RLO who is looking for a new role? An exciting opportunity is available to work for a Housing Association, working across projects based in Brixton and Clapham. The role: Manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired. Use established relationships and experience to quickly resolve defects with customers. Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money. Coordinate access to customer's homes Key Skills and Experience: Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords. Able to communicate, influence and negotiate effectively with internal and external stakeholders. Proven track record of managing projects. Good attention to detail and accurate recording for audit purposes. Ability to work under pressure and deadlines. Experience as an RLO or working in a regeneration / housing capacity with the above experience Drivers licence required Please apply with an updated CV Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Housing Options Officer - Mid Devon Rate: £23.32 p/h Umbrella Duration: 5 months initially Hours: 37 a week They can offer flexible hybrid and remote working. KEY CORPORATE ACCOUNTABILITIES: 1.To provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation. KEY SERVICES ACCOUNTABILITIES: 1.To provide a high level of service delivery taking account of Council's policies and procedures and to promote a culture of customer focus. 2.To contribute to service development in co-operation with other colleagues and the Housing Options Manager. 3.To maintain Devon Home Choice policy and procedures within a defined area of Mid Devon. 4.To attend home visit and other venues as appropriate to provide a housing advice service to members of the public. 5.To maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder. 6.To interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options. 7.To interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act. 8.To help prevent homelessness by directing applicants to the appropriate advice and assistance. 9.To make formal decisions on homeless applications. 10.To make formal decisions on Devon Home Choice applicants. 11.To ensure that Bed and Breakfast accommodation, short life and other temporary accommodation is available to meet the needs of those who are homeless. 12.To allocate temporary accommodation in accordance with the Housing Act legislation. 13.To maintain regular contact with Housing Associations and other providers of affordable housing and assist them with the Devon Home Choice management of vacancies as appropriate. 14.To support the Housing Options Manager in project work, as appropriate; this may include working on research to inform the Housing enabling role 15.To undertake visits, as required, to determine housing needs and prepare housing plans 16.To prepare homelessness and lettings statistics. 17.To serve Notices upon applicants in temporary accommodation. 18.To attend court as and when required 19.To deal with routine correspondence and telephone enquiries relating to the activities. 20.To undertake all relevant training required. 21.To deputise for the Housing Options Manager as appropriate. 22.To undertake other duties commensurate with the grade of the post. If you are interested please send a CV to (url removed) at your earliest convenience or call me on (phone number removed)
Apr 30, 2024
Contract
Housing Options Officer - Mid Devon Rate: £23.32 p/h Umbrella Duration: 5 months initially Hours: 37 a week They can offer flexible hybrid and remote working. KEY CORPORATE ACCOUNTABILITIES: 1.To provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation. KEY SERVICES ACCOUNTABILITIES: 1.To provide a high level of service delivery taking account of Council's policies and procedures and to promote a culture of customer focus. 2.To contribute to service development in co-operation with other colleagues and the Housing Options Manager. 3.To maintain Devon Home Choice policy and procedures within a defined area of Mid Devon. 4.To attend home visit and other venues as appropriate to provide a housing advice service to members of the public. 5.To maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder. 6.To interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options. 7.To interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act. 8.To help prevent homelessness by directing applicants to the appropriate advice and assistance. 9.To make formal decisions on homeless applications. 10.To make formal decisions on Devon Home Choice applicants. 11.To ensure that Bed and Breakfast accommodation, short life and other temporary accommodation is available to meet the needs of those who are homeless. 12.To allocate temporary accommodation in accordance with the Housing Act legislation. 13.To maintain regular contact with Housing Associations and other providers of affordable housing and assist them with the Devon Home Choice management of vacancies as appropriate. 14.To support the Housing Options Manager in project work, as appropriate; this may include working on research to inform the Housing enabling role 15.To undertake visits, as required, to determine housing needs and prepare housing plans 16.To prepare homelessness and lettings statistics. 17.To serve Notices upon applicants in temporary accommodation. 18.To attend court as and when required 19.To deal with routine correspondence and telephone enquiries relating to the activities. 20.To undertake all relevant training required. 21.To deputise for the Housing Options Manager as appropriate. 22.To undertake other duties commensurate with the grade of the post. If you are interested please send a CV to (url removed) at your earliest convenience or call me on (phone number removed)
Housing Standards Manager Wirral 64 per hour umbrella Contract (3 months+) The Role To manage the Council's Housing Standards services including Clearance, Home Improvements, Empty Properties, Selective Licensing, HMOs, Enforcement and Healthy Homes services; to ensure that private sector housing programmes are successfully implemented, monitored and delivered on time and within the capital programme budget available and that housing standards across the borough continue to improve. Monitor and interpret changes in both housing and regeneration policy and legislation to ensure compliance with statutory duties and the application of the most appropriate statutory powers relating to improvements of housing standards and the safeguarding of vulnerable people living in substandard homes. Ensure the enforcement strategy is robust and officers are fully equipped and competent to utilise all enforcement tools available. To have overall responsibility for leading, motivating, managing and directing the development and delivery of the Housing Standards services, ensuring high quality services are achieved, monitored and reviewed. To be responsible for programme management including setting targets, forecasting, and monitoring delivery of outcomes and programme budgets, including the Housing Capital programme, LCR retrofit Programme, grant funding and team revenue budgets, ensuring that all activities are cost effective, value added, income targets met and budgets balanced. Contribute to efficiencies and savings for Housing Services where required. The Candidate Essential criteria Experience of and ability to prepare detailed specifications of work for large projects and leading on tendering procedures for housing regeneration projects. Substantial experience in the regeneration of private sector housing stock. Experience of representing the Council at sub-regional, regional or Inter Agency work groups and forums. Experience of procuring or undertaking house condition surveys. Able to carry out detailed & complex investigations, inspections and surveys in connection with the work of the Section. Experience of leading and managing a large, multi- disciplinary team effectively Desirable criteria Direct involvement in Urban Regeneration, producing comprehensive improvement in the Private Sector. Participation in the development of procedures and systems for implementation by staff, including the monitoring, quantification of performance on private sector housing or regeneration projects. Experience of large scale, complex project management/co-ordination. Substantial experience of complex private rented sector enforcement using a range of enforcement powers including HMO and Selective Licensing. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
Apr 30, 2024
Seasonal
Housing Standards Manager Wirral 64 per hour umbrella Contract (3 months+) The Role To manage the Council's Housing Standards services including Clearance, Home Improvements, Empty Properties, Selective Licensing, HMOs, Enforcement and Healthy Homes services; to ensure that private sector housing programmes are successfully implemented, monitored and delivered on time and within the capital programme budget available and that housing standards across the borough continue to improve. Monitor and interpret changes in both housing and regeneration policy and legislation to ensure compliance with statutory duties and the application of the most appropriate statutory powers relating to improvements of housing standards and the safeguarding of vulnerable people living in substandard homes. Ensure the enforcement strategy is robust and officers are fully equipped and competent to utilise all enforcement tools available. To have overall responsibility for leading, motivating, managing and directing the development and delivery of the Housing Standards services, ensuring high quality services are achieved, monitored and reviewed. To be responsible for programme management including setting targets, forecasting, and monitoring delivery of outcomes and programme budgets, including the Housing Capital programme, LCR retrofit Programme, grant funding and team revenue budgets, ensuring that all activities are cost effective, value added, income targets met and budgets balanced. Contribute to efficiencies and savings for Housing Services where required. The Candidate Essential criteria Experience of and ability to prepare detailed specifications of work for large projects and leading on tendering procedures for housing regeneration projects. Substantial experience in the regeneration of private sector housing stock. Experience of representing the Council at sub-regional, regional or Inter Agency work groups and forums. Experience of procuring or undertaking house condition surveys. Able to carry out detailed & complex investigations, inspections and surveys in connection with the work of the Section. Experience of leading and managing a large, multi- disciplinary team effectively Desirable criteria Direct involvement in Urban Regeneration, producing comprehensive improvement in the Private Sector. Participation in the development of procedures and systems for implementation by staff, including the monitoring, quantification of performance on private sector housing or regeneration projects. Experience of large scale, complex project management/co-ordination. Substantial experience of complex private rented sector enforcement using a range of enforcement powers including HMO and Selective Licensing. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed).
Large local authority in the Suffolk area are looking for a compliance and building safety manager to join their expanding housing assets team. Purpose of the role: To be responsible for ensuring and reporting on compliance within UK Compliance Standards across all the Council's housing stock. To work with other M&C teams, Service Areas and Stakeholders to ensure all compliance inspections are carried out at the appropriate frequencies and in a timely manner, and where necessary, ensure all rectification actions are appropriately allocated and completed to a high standard and recorded as such to maintain a compliant and safe environment for all residents and visitors. To work with a team of surveying and technical officers including allocation, programming, monitoring and progressing work of the team. Ensure quality and safety standards are met and compliance with specification. Prepare reports and give professional/technical building safety and compliance advice. Coordinate and provide training of other non-technical staff on compliance related subjects. - Hybrid Working - Local Government Pension Scheme - 44,000 - 46500 - Full Time 37 hours per week If you would like to discuss the role further call Oliver at Eden Brown on (phone number removed) or email (url removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Apr 30, 2024
Full time
Large local authority in the Suffolk area are looking for a compliance and building safety manager to join their expanding housing assets team. Purpose of the role: To be responsible for ensuring and reporting on compliance within UK Compliance Standards across all the Council's housing stock. To work with other M&C teams, Service Areas and Stakeholders to ensure all compliance inspections are carried out at the appropriate frequencies and in a timely manner, and where necessary, ensure all rectification actions are appropriately allocated and completed to a high standard and recorded as such to maintain a compliant and safe environment for all residents and visitors. To work with a team of surveying and technical officers including allocation, programming, monitoring and progressing work of the team. Ensure quality and safety standards are met and compliance with specification. Prepare reports and give professional/technical building safety and compliance advice. Coordinate and provide training of other non-technical staff on compliance related subjects. - Hybrid Working - Local Government Pension Scheme - 44,000 - 46500 - Full Time 37 hours per week If you would like to discuss the role further call Oliver at Eden Brown on (phone number removed) or email (url removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a housing Officer for the 3 months ongoing, at the rate of 27 per hour umbrella Job responsibilities As a Housing Officer, you will be responsible for managing various aspects of housing operations with a focus on ensuring the well-being and satisfaction of tenants. Your primary duties will include handling Anti-Social Behaviour (ASB) cases, conducting estate inspections, performing tenancy audits, communicating effectively with tenants and stakeholders, managing tenancies, and staying updated on housing legislation. Key Responsibilities: Anti-Social Behaviour (ASB) Management: Investigate and address reports of anti-social behaviour promptly and effectively. Collaborate with relevant authorities, agencies, and stakeholders to resolve ASB issues. Implement strategies to prevent recurrence of ASB incidents and promote community harmony. Estate Inspections: Conduct regular inspections of housing estates to assess cleanliness, maintenance, and safety standards. Identify and report any repairs or maintenance issues to the appropriate departments for timely resolution. Engage with tenants during inspections to address concerns and gather feedback. Tenancy Audits: Perform thorough audits of tenancy agreements to ensure compliance with regulations and lease terms. Identify any breaches of tenancy agreements and take appropriate actions in accordance with policies and procedures. Maintain accurate records of tenancy audits and related correspondence. Communication Skills: Communicate effectively with tenants, colleagues, and external stakeholders through various channels, including in-person meetings, phone calls, emails, and written correspondence. Provide clear and concise information to tenants regarding their rights, responsibilities, and available support services. Mediate disputes and facilitate constructive dialogue between tenants when necessary. Tenancy Management: Manage all aspects of tenancy administration, including tenancy agreements, rent collection, arrears management, and termination procedures. Offer guidance and support to tenants regarding housing-related issues, such as maintenance requests, rent payments, and tenancy disputes. Work closely with tenants to promote tenancy sustainment and prevent homelessness Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a housing Officer for the 3 months ongoing, at the rate of 27 per hour umbrella Job responsibilities As a Housing Officer, you will be responsible for managing various aspects of housing operations with a focus on ensuring the well-being and satisfaction of tenants. Your primary duties will include handling Anti-Social Behaviour (ASB) cases, conducting estate inspections, performing tenancy audits, communicating effectively with tenants and stakeholders, managing tenancies, and staying updated on housing legislation. Key Responsibilities: Anti-Social Behaviour (ASB) Management: Investigate and address reports of anti-social behaviour promptly and effectively. Collaborate with relevant authorities, agencies, and stakeholders to resolve ASB issues. Implement strategies to prevent recurrence of ASB incidents and promote community harmony. Estate Inspections: Conduct regular inspections of housing estates to assess cleanliness, maintenance, and safety standards. Identify and report any repairs or maintenance issues to the appropriate departments for timely resolution. Engage with tenants during inspections to address concerns and gather feedback. Tenancy Audits: Perform thorough audits of tenancy agreements to ensure compliance with regulations and lease terms. Identify any breaches of tenancy agreements and take appropriate actions in accordance with policies and procedures. Maintain accurate records of tenancy audits and related correspondence. Communication Skills: Communicate effectively with tenants, colleagues, and external stakeholders through various channels, including in-person meetings, phone calls, emails, and written correspondence. Provide clear and concise information to tenants regarding their rights, responsibilities, and available support services. Mediate disputes and facilitate constructive dialogue between tenants when necessary. Tenancy Management: Manage all aspects of tenancy administration, including tenancy agreements, rent collection, arrears management, and termination procedures. Offer guidance and support to tenants regarding housing-related issues, such as maintenance requests, rent payments, and tenancy disputes. Work closely with tenants to promote tenancy sustainment and prevent homelessness Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
18 Recruitment Limited
Kingston Upon Thames, London
Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston. The Role You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing Responsibilities Liaising closely with Tenants & Scheme Manager regarding access and programme of works Assisting and liaising with Site Managers, Supervisors and the Client Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates, colour schemes etc. Attending/chairing tenant forum meetings/open days advising tenants of works being completed Conducting surveys Pre-entry visits to introduce the company & to advise tenants on works being completed General admin - printing letters, updating files and trackers, arranging appointments etc. Qualifications & Experience Must have previous experience of working as an TLO/RLO on social housing projects. Ability to manage own workload & work to tight deadlines Ability to work under pressure Full UK Driving Licence (company vehicle is provided)
Apr 30, 2024
Full time
Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston. The Role You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing Responsibilities Liaising closely with Tenants & Scheme Manager regarding access and programme of works Assisting and liaising with Site Managers, Supervisors and the Client Contacting neighbourhood housing associations and establishing working relations Visiting tenants and advising them on completion dates, colour schemes etc. Attending/chairing tenant forum meetings/open days advising tenants of works being completed Conducting surveys Pre-entry visits to introduce the company & to advise tenants on works being completed General admin - printing letters, updating files and trackers, arranging appointments etc. Qualifications & Experience Must have previous experience of working as an TLO/RLO on social housing projects. Ability to manage own workload & work to tight deadlines Ability to work under pressure Full UK Driving Licence (company vehicle is provided)