Senior Branch Manager • Southampton • 39k Salary including Car Allowance • 100k OTE • Flagship Office Our client is looking for a dynamic and proven Senior Branch Manager to help drive market share and support the day to day operations of the business in the Southampton location. You already possess great estate agency sales experience and are seeking greater responsibilities. By joining this strong brand your skill and dedicated will be recognised and very well rewarded, as you add value. As a Senior Branch Manager you will be leading a dynamic team which is part of a larger business covering all aspects of agency and have the chance to be part of the long term growth plans for the company and share in future rewards. You are a positive and driven individual who enjoys being busy and working within a focussed team environment, confident in demonstrating your career history to date and relish the opportunity to create further success. Responsibilities for this Senior Branch Manager role will include: Manage and prioritise business opportunities Drive market share through new listings Maintain and service the property register Create excellent stakeholder relationships Stay aware of the market conditions and offer professional advice Ensure customers are referred for advice on mortgage and conveyance products Skills & Experience for this Senior Branch Manager role: Ability to build great relationships and win new listings Drive and motivate those around you within the team; a leader Hands on approach and lead through example Passion and enthusiasm for 'all things' property Customer focused to provide the best experience to buyers and sellers Business acumen and an 'eye' for detail Benefits for this Senior Branch Manager include: £39,000 including car allowance £100,0000 O.T.E. Management of large team Flagship office leadership Clear career progression path Contact Details: If you are interested in this role as a Senior Branch Manager please contact Jason Carlisle at Rayner Personnel (phone number removed) / (phone number removed) and forward a copy of your CV: (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Apr 26, 2024
Full time
Senior Branch Manager • Southampton • 39k Salary including Car Allowance • 100k OTE • Flagship Office Our client is looking for a dynamic and proven Senior Branch Manager to help drive market share and support the day to day operations of the business in the Southampton location. You already possess great estate agency sales experience and are seeking greater responsibilities. By joining this strong brand your skill and dedicated will be recognised and very well rewarded, as you add value. As a Senior Branch Manager you will be leading a dynamic team which is part of a larger business covering all aspects of agency and have the chance to be part of the long term growth plans for the company and share in future rewards. You are a positive and driven individual who enjoys being busy and working within a focussed team environment, confident in demonstrating your career history to date and relish the opportunity to create further success. Responsibilities for this Senior Branch Manager role will include: Manage and prioritise business opportunities Drive market share through new listings Maintain and service the property register Create excellent stakeholder relationships Stay aware of the market conditions and offer professional advice Ensure customers are referred for advice on mortgage and conveyance products Skills & Experience for this Senior Branch Manager role: Ability to build great relationships and win new listings Drive and motivate those around you within the team; a leader Hands on approach and lead through example Passion and enthusiasm for 'all things' property Customer focused to provide the best experience to buyers and sellers Business acumen and an 'eye' for detail Benefits for this Senior Branch Manager include: £39,000 including car allowance £100,0000 O.T.E. Management of large team Flagship office leadership Clear career progression path Contact Details: If you are interested in this role as a Senior Branch Manager please contact Jason Carlisle at Rayner Personnel (phone number removed) / (phone number removed) and forward a copy of your CV: (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Mechanical & Electrical Compliance Manager Permanent - 55K + Package Essex Property Maintenance Daniel Owen are proud to be representing a social housing company in Essex who are looking for a brand-new Mechanical & Electrical Compliance Manager to join their team. They are looking for an experienced M&E Contracts/Compliance Manager to be responsible for of minor / major works operations across a range of building Mechanical & Electrical maintenance activities for various clients and contracts. Duties: Management of minor / major works operations across a range of building Mechanical & Electrical maintenance activities for various clients and contracts. Manage the full supply chain management requirements to deliver successful services that achieve business objectives and meet our customer's needs. Managing approved contractors to meet service demands known and contingent, including procurement activity, commissioning, appointment and management in line with the Company's contract rules and standard terms and conditions. Improve the efficiency and output of the repairs and maintenance services including its reputation with customers and stakeholders for producing excellent services. Ensure accuracy of cost information in relation to projects and risk events. Ensure effective recovery of all claims/costs incurred. Review and authorise Sub-Contract payments within specified delegated authority. Undertake and accurately record work-in-progress, post inspections, health and safety inspections and act accordingly on findings. Also, where necessary compile improvement plans and see these through to completion. Provide accurate and timely reports on all aspects of projects being delivered including but not limited to production of monthly statistical and qualitative information in respect of service performance indicators and progress against targets and budgets. Keep abreast of developments in contract management practices and changes to standards and legislation, to ensure that services provided conform to industry best practice and legislative requirements. The post holder will be responsible for representing the company and liaising effectively with internal and external stakeholders; and when requested, stand in for the Head of Minor Works and Compliance. Developing new solutions and delivery models to improve efficiency, reduce costs, improve quality and customer experience. Adopt and develop the company's positive culture for health safety and well being (HSW) management across all aspects of our work. Ensure that the HSW of our people, customers and the public is paramount and at the forefront of everything we do. If this sounds like a role that you would be interested in, please get in touch today.
Apr 26, 2024
Full time
Mechanical & Electrical Compliance Manager Permanent - 55K + Package Essex Property Maintenance Daniel Owen are proud to be representing a social housing company in Essex who are looking for a brand-new Mechanical & Electrical Compliance Manager to join their team. They are looking for an experienced M&E Contracts/Compliance Manager to be responsible for of minor / major works operations across a range of building Mechanical & Electrical maintenance activities for various clients and contracts. Duties: Management of minor / major works operations across a range of building Mechanical & Electrical maintenance activities for various clients and contracts. Manage the full supply chain management requirements to deliver successful services that achieve business objectives and meet our customer's needs. Managing approved contractors to meet service demands known and contingent, including procurement activity, commissioning, appointment and management in line with the Company's contract rules and standard terms and conditions. Improve the efficiency and output of the repairs and maintenance services including its reputation with customers and stakeholders for producing excellent services. Ensure accuracy of cost information in relation to projects and risk events. Ensure effective recovery of all claims/costs incurred. Review and authorise Sub-Contract payments within specified delegated authority. Undertake and accurately record work-in-progress, post inspections, health and safety inspections and act accordingly on findings. Also, where necessary compile improvement plans and see these through to completion. Provide accurate and timely reports on all aspects of projects being delivered including but not limited to production of monthly statistical and qualitative information in respect of service performance indicators and progress against targets and budgets. Keep abreast of developments in contract management practices and changes to standards and legislation, to ensure that services provided conform to industry best practice and legislative requirements. The post holder will be responsible for representing the company and liaising effectively with internal and external stakeholders; and when requested, stand in for the Head of Minor Works and Compliance. Developing new solutions and delivery models to improve efficiency, reduce costs, improve quality and customer experience. Adopt and develop the company's positive culture for health safety and well being (HSW) management across all aspects of our work. Ensure that the HSW of our people, customers and the public is paramount and at the forefront of everything we do. If this sounds like a role that you would be interested in, please get in touch today.
Connections The Recruitment Specialists
Ipswich, Suffolk
Connections is excited to collaborate with a prominent property developer located in the bustling heart of Ipswich. We are currently seeking a skilled Front of House Manager to oversee a Development, encompassing services such as event management, community engagement, and amenity support.The Front of House Manager will play a pivotal role in ensuring exceptional customer service standards and fostering a cohesive team environment. Adopting a One Team approach, you will lead the Reception Team and Trusted Service Partners to deliver outstanding service and leave a lasting impression on tenants and visitors alike.Key Responsibilities: Maintain impeccable standards of presentation and service, directly managing the Reception Team to deliver 5-star service consistently. Cultivate strong tenant relationships, collaborating with the Customer Experience Team to organise events and experiences onsite. Keep the building-specific app updated with the latest events and offerings, ensuring tenants are informed and engaged. Participate in Building Management meetings, providing updates on Front of House operations and contractor management. Collaborate with local partners to secure discounts and enhance tenant services, promoting community initiatives like car-pooling. Review and update the Building Operations Manual regularly to ensure accuracy and compliance. Serve as a motivating leader, spearheading initiatives and gathering feedback for continuous improvement. Conduct building showarounds, showcasing available office space and highlighting the benefits of the workspace, building, and location to potential tenants. Assist the Building Manager in Front of House Service Delivery, assuming Facility Management duties in the absence of the Assistant Building Manager. Liaise with tenants and the Facility Management team regarding move-in/out requirements, tenant fit-out, and ongoing tenant issues. Qualifications and Skills: Proven experience in a customer service leadership role, preferably within the property or hospitality sector. Strong communication and interpersonal skills, with the ability to motivate and inspire a team. Excellent organisational and multitasking abilities, with a keen eye for detail. Knowledge of building management principles and practices (desirable) Familiarity with event management and community engagement initiatives (desirable) A proactive and adaptable mindset, with a commitment to delivering exceptional service. If you are passionate about delivering exceptional service and creating memorable experiences for tenants and visitors, we want to hear from you. Location: Ipswich, United KingdomEmployment Type: Full-timeWorking Hours: 8am to 5pm Monday to Friday Salary: £35,000
Apr 26, 2024
Full time
Connections is excited to collaborate with a prominent property developer located in the bustling heart of Ipswich. We are currently seeking a skilled Front of House Manager to oversee a Development, encompassing services such as event management, community engagement, and amenity support.The Front of House Manager will play a pivotal role in ensuring exceptional customer service standards and fostering a cohesive team environment. Adopting a One Team approach, you will lead the Reception Team and Trusted Service Partners to deliver outstanding service and leave a lasting impression on tenants and visitors alike.Key Responsibilities: Maintain impeccable standards of presentation and service, directly managing the Reception Team to deliver 5-star service consistently. Cultivate strong tenant relationships, collaborating with the Customer Experience Team to organise events and experiences onsite. Keep the building-specific app updated with the latest events and offerings, ensuring tenants are informed and engaged. Participate in Building Management meetings, providing updates on Front of House operations and contractor management. Collaborate with local partners to secure discounts and enhance tenant services, promoting community initiatives like car-pooling. Review and update the Building Operations Manual regularly to ensure accuracy and compliance. Serve as a motivating leader, spearheading initiatives and gathering feedback for continuous improvement. Conduct building showarounds, showcasing available office space and highlighting the benefits of the workspace, building, and location to potential tenants. Assist the Building Manager in Front of House Service Delivery, assuming Facility Management duties in the absence of the Assistant Building Manager. Liaise with tenants and the Facility Management team regarding move-in/out requirements, tenant fit-out, and ongoing tenant issues. Qualifications and Skills: Proven experience in a customer service leadership role, preferably within the property or hospitality sector. Strong communication and interpersonal skills, with the ability to motivate and inspire a team. Excellent organisational and multitasking abilities, with a keen eye for detail. Knowledge of building management principles and practices (desirable) Familiarity with event management and community engagement initiatives (desirable) A proactive and adaptable mindset, with a commitment to delivering exceptional service. If you are passionate about delivering exceptional service and creating memorable experiences for tenants and visitors, we want to hear from you. Location: Ipswich, United KingdomEmployment Type: Full-timeWorking Hours: 8am to 5pm Monday to Friday Salary: £35,000
Are you a Senior Negotiator and Valuer looking for the next step in your career? This is a permanent role with a salary range of GBP(phone number removed) - GBP(phone number removed), offering a competitive package including a car allowance and commission. Conduct valuations of residential properties ranging from £50,000 to £2,000,000 and convert into listings. Ensuring accurate and efficient processes. Showcase your negotiation skills by securing new business and maintaining relationships with clients to achieve targets. Be a key player in the growth and success of our team, taking pride in your role as a valued member of the team. Preferred Requirements: Demonstrable experience as a Senior Negotiator and Valuer in the real estate sector, showcasing exceptional organizational and administrative skills. A proven track record of achieving and exceeding targets, ideally with experience in auction services. Excellent communication and interpersonal skills, with the ability to adapt to a fast-paced, dynamic environment. Capability to work autonomously and collaboratively, ensuring smooth operations and efficient property listings. A passion for the real estate industry with a keen eye for detail and a results-driven mindset. Contact Team Property - (phone number removed) Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Apr 26, 2024
Full time
Are you a Senior Negotiator and Valuer looking for the next step in your career? This is a permanent role with a salary range of GBP(phone number removed) - GBP(phone number removed), offering a competitive package including a car allowance and commission. Conduct valuations of residential properties ranging from £50,000 to £2,000,000 and convert into listings. Ensuring accurate and efficient processes. Showcase your negotiation skills by securing new business and maintaining relationships with clients to achieve targets. Be a key player in the growth and success of our team, taking pride in your role as a valued member of the team. Preferred Requirements: Demonstrable experience as a Senior Negotiator and Valuer in the real estate sector, showcasing exceptional organizational and administrative skills. A proven track record of achieving and exceeding targets, ideally with experience in auction services. Excellent communication and interpersonal skills, with the ability to adapt to a fast-paced, dynamic environment. Capability to work autonomously and collaboratively, ensuring smooth operations and efficient property listings. A passion for the real estate industry with a keen eye for detail and a results-driven mindset. Contact Team Property - (phone number removed) Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Morson has partnered with a specialist retailer that is experiencing significant growth. In recent months, they have introduced a new store concept that has led to a remarkable 300% increase in sales. Building on this success, the property team has been assigned the task of identifying over 50 new sites within the next three years. To support this substantial endeavour, we are assisting in the recruitment of a Location Planning Manager. This role will collaborate closely with the Head of Property and the Acquisitions Manager. About the role: - Lead the development and implementation of location planning strategies to align with business growth objectives and optimise store performance. - Analyse market data, including demographic information, consumer behaviour, competitor presence, and retail trends, to identify potential locations for new stores and assess existing store performance. - Conduct site selection analyses, including demographic mapping and site feasibility assessments, to prioritise and recommend potential locations for new store openings or relocations. - Collaborate with cross-functional teams, including store operations, finance, and marketing, to ensure alignment of location planning strategies with broader business goals. - Assist in developing financial models and business cases to evaluate the financial viability and return on investment (ROI) of new store opportunities, including sales forecasts and profitability analysis. - Contribute to the development and management of the Network Optimisation Plan, overseeing store closures, relocations, downsizing, upsizing, and refits to support strategic objectives and enhance overall portfolio performance. - Provide recommendations and insights to senior management on market opportunities, competitive threats, and emerging trends to inform decision-making and strategic planning. - Stay updated on industry best practices, technology innovations, and market developments related to location planning and retail site selection. About you: - Experience in retail location planning, site selection, or a related field, preferably within the retail industry. Candidates from data source agencies will also be considered. - Strong analytical skills, with proficiency in data analysis, market research, and financial modelling. - Advanced knowledge of location planning tools and software, such as GIS, gravity modelling, demographic mapping software, and retail analytics platforms. - Excellent communication and presentation skills, with the ability to effectively communicate complex analyses and recommendations to diverse stakeholders. - Strategic thinker capable of translating market insights into actionable plans and initiatives. - Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. - Collaborative mindset, with the ability to work cross-functionally and build relationships with internal and external partners. - Results-oriented, with a proven track record of driving business growth and optimising store performance through effective location planning strategies. If the opportunity to work autonomously within a dynamic business during an exciting growth phase, alongside an attractive salary and car allowance, appeals to you, please reach out!
Apr 26, 2024
Full time
Morson has partnered with a specialist retailer that is experiencing significant growth. In recent months, they have introduced a new store concept that has led to a remarkable 300% increase in sales. Building on this success, the property team has been assigned the task of identifying over 50 new sites within the next three years. To support this substantial endeavour, we are assisting in the recruitment of a Location Planning Manager. This role will collaborate closely with the Head of Property and the Acquisitions Manager. About the role: - Lead the development and implementation of location planning strategies to align with business growth objectives and optimise store performance. - Analyse market data, including demographic information, consumer behaviour, competitor presence, and retail trends, to identify potential locations for new stores and assess existing store performance. - Conduct site selection analyses, including demographic mapping and site feasibility assessments, to prioritise and recommend potential locations for new store openings or relocations. - Collaborate with cross-functional teams, including store operations, finance, and marketing, to ensure alignment of location planning strategies with broader business goals. - Assist in developing financial models and business cases to evaluate the financial viability and return on investment (ROI) of new store opportunities, including sales forecasts and profitability analysis. - Contribute to the development and management of the Network Optimisation Plan, overseeing store closures, relocations, downsizing, upsizing, and refits to support strategic objectives and enhance overall portfolio performance. - Provide recommendations and insights to senior management on market opportunities, competitive threats, and emerging trends to inform decision-making and strategic planning. - Stay updated on industry best practices, technology innovations, and market developments related to location planning and retail site selection. About you: - Experience in retail location planning, site selection, or a related field, preferably within the retail industry. Candidates from data source agencies will also be considered. - Strong analytical skills, with proficiency in data analysis, market research, and financial modelling. - Advanced knowledge of location planning tools and software, such as GIS, gravity modelling, demographic mapping software, and retail analytics platforms. - Excellent communication and presentation skills, with the ability to effectively communicate complex analyses and recommendations to diverse stakeholders. - Strategic thinker capable of translating market insights into actionable plans and initiatives. - Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. - Collaborative mindset, with the ability to work cross-functionally and build relationships with internal and external partners. - Results-oriented, with a proven track record of driving business growth and optimising store performance through effective location planning strategies. If the opportunity to work autonomously within a dynamic business during an exciting growth phase, alongside an attractive salary and car allowance, appeals to you, please reach out!
Company: Join a highly reputable property consultancy firm based in Birmingham. They specialise in managing properties for high net worth individuals. they have a commitment to excellence and personalised service, currently seeking a talented Facilities Manager to uphold these standards. Responsibilities: Oversee the day-to-day operations of facilities management for high-end properties. Coordinate and manage all aspects of property maintenance, ensuring adherence to quality standards. Develop and implement strategies to optimize property performance and efficiency. Conduct regular inspections to identify areas for improvement and ensure compliance with regulations. Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective delivery of services. Address tenant inquiries and concerns promptly, maintaining a high level of tenant satisfaction. Develop and manage budgets for property maintenance and facility improvement projects. Requirements: Proven experience in facilities management, preferably in the property or real estate industry. Strong knowledge of property maintenance practices, regulations, and safety standards. Excellent communication and interpersonal skills, with the ability to interact effectively with high net worth individuals and stakeholders. Strong organisational and problem-solving abilities, with attention to detail. Ability to prioritise tasks and manage multiple projects simultaneously. Proficiency in MS Office and facility management software. Relevant certifications or qualifications in facilities management or related field preferred. Benefits: Competitive salary commensurate with experience. Opportunities for professional development and advancement within the company. Comprehensive benefits package including health insurance and retirement plans. Collaborative and dynamic work environment with a focus on excellence and integrity.
Apr 26, 2024
Full time
Company: Join a highly reputable property consultancy firm based in Birmingham. They specialise in managing properties for high net worth individuals. they have a commitment to excellence and personalised service, currently seeking a talented Facilities Manager to uphold these standards. Responsibilities: Oversee the day-to-day operations of facilities management for high-end properties. Coordinate and manage all aspects of property maintenance, ensuring adherence to quality standards. Develop and implement strategies to optimize property performance and efficiency. Conduct regular inspections to identify areas for improvement and ensure compliance with regulations. Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective delivery of services. Address tenant inquiries and concerns promptly, maintaining a high level of tenant satisfaction. Develop and manage budgets for property maintenance and facility improvement projects. Requirements: Proven experience in facilities management, preferably in the property or real estate industry. Strong knowledge of property maintenance practices, regulations, and safety standards. Excellent communication and interpersonal skills, with the ability to interact effectively with high net worth individuals and stakeholders. Strong organisational and problem-solving abilities, with attention to detail. Ability to prioritise tasks and manage multiple projects simultaneously. Proficiency in MS Office and facility management software. Relevant certifications or qualifications in facilities management or related field preferred. Benefits: Competitive salary commensurate with experience. Opportunities for professional development and advancement within the company. Comprehensive benefits package including health insurance and retirement plans. Collaborative and dynamic work environment with a focus on excellence and integrity.
Contracts Manager (Property / Royal Household) 50,000 - 60,000 + 15% Non-Contributary Pension + Flexible working hours + Hybrid work + World renowned sites + Company Benefits London (Buckingham Palace, Kensington Palace, The Royal Mews, St James' Palace) Are you a Contracts Manager or similar from a Property Projects / Heritage Properties background looking for a technically challenging role working on dynamic and varied projects within some of the World's most recognisable properties including Buckingham Palace in a role offering a 15% Non-Contributory Pension? Based in Buckingham Palace, The Royal Mews, St James Palace and Kensington Palace, you will be responsible for ensuring projects are managed successfully and for making sure work is planned and delivered accordingly. You will undertake end-to-end project management on varied and exciting projects across four London based Royal sites, as you work closely with other colleagues and the senior leadership team, you will also be responsible for managing stakeholder relationships, upkeep of sites and ensuring completion of the works on time and within budget. This role would suit a Property Project Manager with a background in managing projects across Heritage Properties or similar looking for an autonomous role where you will be working across the King's official residences. The Role: End-to-end project management across 4 Royal sites Manage stakeholder relationships Liaise closely with Property Section colleagues to ensure that work is appropriately co-ordinated Supervise and support junior team members Ensure completion of projects on time and within budget 37.5 hour week (Flexible start / finish times)- some hybrid work opportunities Oversee Contracts The Person: Contracts Manager or similar Property Projects / Heritage Properties background Looking to work in Royal Residences Reference number: BBBH12668 Contracts, Property, Project, Manager, Surveying, Operations, Chartered, Heritage Properties, London, Technical, MRICS, Westminster, Buckingham Palace, The Royal Mews, St James Palace, Kensington Palace If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 26, 2024
Full time
Contracts Manager (Property / Royal Household) 50,000 - 60,000 + 15% Non-Contributary Pension + Flexible working hours + Hybrid work + World renowned sites + Company Benefits London (Buckingham Palace, Kensington Palace, The Royal Mews, St James' Palace) Are you a Contracts Manager or similar from a Property Projects / Heritage Properties background looking for a technically challenging role working on dynamic and varied projects within some of the World's most recognisable properties including Buckingham Palace in a role offering a 15% Non-Contributory Pension? Based in Buckingham Palace, The Royal Mews, St James Palace and Kensington Palace, you will be responsible for ensuring projects are managed successfully and for making sure work is planned and delivered accordingly. You will undertake end-to-end project management on varied and exciting projects across four London based Royal sites, as you work closely with other colleagues and the senior leadership team, you will also be responsible for managing stakeholder relationships, upkeep of sites and ensuring completion of the works on time and within budget. This role would suit a Property Project Manager with a background in managing projects across Heritage Properties or similar looking for an autonomous role where you will be working across the King's official residences. The Role: End-to-end project management across 4 Royal sites Manage stakeholder relationships Liaise closely with Property Section colleagues to ensure that work is appropriately co-ordinated Supervise and support junior team members Ensure completion of projects on time and within budget 37.5 hour week (Flexible start / finish times)- some hybrid work opportunities Oversee Contracts The Person: Contracts Manager or similar Property Projects / Heritage Properties background Looking to work in Royal Residences Reference number: BBBH12668 Contracts, Property, Project, Manager, Surveying, Operations, Chartered, Heritage Properties, London, Technical, MRICS, Westminster, Buckingham Palace, The Royal Mews, St James Palace, Kensington Palace If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Ernest Gordon Recruitment Limited
Windsor, Berkshire
Contracts Manager (Property / Royal Household) 50,000 - 60,000 + 15% Non-Contributary Pension + Flexible working hours + Hybrid work + World renowned sites + Company Benefits London (Buckingham Palace, Kensington Palace, The Royal Mews, St James' Palace) Are you a Contracts Manager or similar from a Property Projects / Heritage Properties background looking for a technically challenging role working on dynamic and varied projects within some of the World's most recognisable properties including Windsor Castle in a role offering a 15% Non-Contributory Pension? In this role you will be working for the Royal Household across their Windsor properties, including Windsor Castle and Home Park, you will be responsible for ensuring projects are managed successfully and for making sure work is planned and delivered accordingly. You will undertake end-to-end project management on varied and exciting projects across four London based Royal sites, as you work closely with other colleagues and the senior leadership team, you will also be responsible for managing stakeholder relationships, upkeep of sites and ensuring completion of the works on time and within budget. This role would suit a Contracts Manager with a background in managing Property Projects / Heritage Properties or similar looking for an autonomous role where you will be working across the King's official residences. The Role: End-to-end project management across 4 Royal sites Manage stakeholder relationships Liaise closely with Property Section colleagues to ensure that work is appropriately co-ordinated Supervise and support junior team members Ensure completion of projects on time and within budget 37.5 hour week (Flexible start / finish times)- some hybrid work opportunities Oversee Contracts The Person: Contracts Manager or similar Property Projects / Heritage Properties background Looking to work in Royal Residences Commutable to Windsor Reference number: BBBH12669 Contracts, Property, Project, Manager, Surveying, Operations, Contract Administration, Chartered, Heritage Properties, London, Technical, MRICS, Berkshire, Windsor, Castle, Home Park We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 26, 2024
Full time
Contracts Manager (Property / Royal Household) 50,000 - 60,000 + 15% Non-Contributary Pension + Flexible working hours + Hybrid work + World renowned sites + Company Benefits London (Buckingham Palace, Kensington Palace, The Royal Mews, St James' Palace) Are you a Contracts Manager or similar from a Property Projects / Heritage Properties background looking for a technically challenging role working on dynamic and varied projects within some of the World's most recognisable properties including Windsor Castle in a role offering a 15% Non-Contributory Pension? In this role you will be working for the Royal Household across their Windsor properties, including Windsor Castle and Home Park, you will be responsible for ensuring projects are managed successfully and for making sure work is planned and delivered accordingly. You will undertake end-to-end project management on varied and exciting projects across four London based Royal sites, as you work closely with other colleagues and the senior leadership team, you will also be responsible for managing stakeholder relationships, upkeep of sites and ensuring completion of the works on time and within budget. This role would suit a Contracts Manager with a background in managing Property Projects / Heritage Properties or similar looking for an autonomous role where you will be working across the King's official residences. The Role: End-to-end project management across 4 Royal sites Manage stakeholder relationships Liaise closely with Property Section colleagues to ensure that work is appropriately co-ordinated Supervise and support junior team members Ensure completion of projects on time and within budget 37.5 hour week (Flexible start / finish times)- some hybrid work opportunities Oversee Contracts The Person: Contracts Manager or similar Property Projects / Heritage Properties background Looking to work in Royal Residences Commutable to Windsor Reference number: BBBH12669 Contracts, Property, Project, Manager, Surveying, Operations, Contract Administration, Chartered, Heritage Properties, London, Technical, MRICS, Berkshire, Windsor, Castle, Home Park We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
My client, a highly leading and successful Multi-tenanted Luxurious Accommodation are looking for a dedicated and hardworking Assistant Manager to come on board and assist the Community Manager in the day to day running of this development in Nine Elms, which includes 894 Apartments, multiple amenities and 2 swimming pools. Permanent - Mon Fri 8am 5pm or 9am 6pm Daily tasks include: Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received. Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documents, and completing move-in/move-out and notice to vacate procedures. Generate sales and leasing reports, monitor availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records are accurate and up to date. Promote resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address any issues. Oversee on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Ensure advertising and promotional activities are effectively implemented. Develop and maintain local knowledge and information relevant to resident needs i.e. travel, entertainment and amenities in the area. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure. Monitor and chase payment and outstanding rent arrears following rent collection processes to meet business goals. Work with the maintenance team to ensure the physical aspects of the community meet the Company s standards. Leading and developing other team Members to meet key performance goals and future succession requirements. Review and analyse financial and other operational reports to identify and resolve issues impacting leasing performance. Cover the Community Manager responsibilities in his or her absence. Participate where required in an on-call roster to provide out of hours emergency support for the Community. Other duties that may occur. This is a very busy life/educational environment for students all across the world. They require an experienced and successful Assistant Manager to provide seamless management and support in this role, as well as their staff. To be considered for this role, you must possess: Good level of general education. Have previous experience in leading and managing teams. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Experience of successfully driving leasing/sales performance and managing operations. budget monitoring within the property sector or similar environment. Detailed knowledge of Landlord/Tenant Legislation. Experience of motivating a team and a proven track record in delivering service excellence. If you would like to hear more about this exciting role, please apply now. Ritz Rec (Emp Agy)
Apr 26, 2024
Full time
My client, a highly leading and successful Multi-tenanted Luxurious Accommodation are looking for a dedicated and hardworking Assistant Manager to come on board and assist the Community Manager in the day to day running of this development in Nine Elms, which includes 894 Apartments, multiple amenities and 2 swimming pools. Permanent - Mon Fri 8am 5pm or 9am 6pm Daily tasks include: Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received. Participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documents, and completing move-in/move-out and notice to vacate procedures. Generate sales and leasing reports, monitor availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records are accurate and up to date. Promote resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address any issues. Oversee on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Ensure advertising and promotional activities are effectively implemented. Develop and maintain local knowledge and information relevant to resident needs i.e. travel, entertainment and amenities in the area. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure. Monitor and chase payment and outstanding rent arrears following rent collection processes to meet business goals. Work with the maintenance team to ensure the physical aspects of the community meet the Company s standards. Leading and developing other team Members to meet key performance goals and future succession requirements. Review and analyse financial and other operational reports to identify and resolve issues impacting leasing performance. Cover the Community Manager responsibilities in his or her absence. Participate where required in an on-call roster to provide out of hours emergency support for the Community. Other duties that may occur. This is a very busy life/educational environment for students all across the world. They require an experienced and successful Assistant Manager to provide seamless management and support in this role, as well as their staff. To be considered for this role, you must possess: Good level of general education. Have previous experience in leading and managing teams. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Experience of successfully driving leasing/sales performance and managing operations. budget monitoring within the property sector or similar environment. Detailed knowledge of Landlord/Tenant Legislation. Experience of motivating a team and a proven track record in delivering service excellence. If you would like to hear more about this exciting role, please apply now. Ritz Rec (Emp Agy)
Leasing/Lettings Associate Sheffield Salary: Up to £28k (DOE) + bonus potential Working hours - 9am - 6pm (5/7 days on rota basis including some weekends) EMBS Property are representing a client in Sheffield looking to find a talented, sales driven individual to become their on site leasing / lettings expert! The Leasing / Lettings Associate role is pivotal, reporting into the General Manager and being responsible for overseeing maximum occupancy. Outline responsibility will be to manage lettings (new sales, lease up and retention), leasing cycles, tenancy & documentation management, marketing planning (alongside central services), revenue maximisation and resident satisfaction throughout the tenancy. Key criteria for this role: Strong sales experience gained in any sector Results driven individual Amazing customer service and customer satisfaction experience Attention to detail, organised and excellent time management skills Overview of the role: Working closely with the leadership team on site, regional operations and central marketing, you will be responsible for overseeing the following: Delivery of exceptional tenancy experience from first impression to lease agreement and beyond Sales performance - hitting agreed tenancy, revenue, conversion and retention targets On site marketing management Site tours and show rounds - tenancy, groups Enquiry management - emails, webchat etc Documentation & data management Exceptional management of all stakeholders surrounding a leasing cycle Event coordination To be considered for and be successful in this role you will need to be: 100% confident in your sales conversion abilities Outstanding customer services centric experience Organised, a strong team player, self-motivated and great under pressure. This is a great opportunity for someone who wants a genuine opportunity to influence and shape the experience of those living within the building as well as progress within the company. EMBS Property is acting as an external talent partner.
Apr 26, 2024
Full time
Leasing/Lettings Associate Sheffield Salary: Up to £28k (DOE) + bonus potential Working hours - 9am - 6pm (5/7 days on rota basis including some weekends) EMBS Property are representing a client in Sheffield looking to find a talented, sales driven individual to become their on site leasing / lettings expert! The Leasing / Lettings Associate role is pivotal, reporting into the General Manager and being responsible for overseeing maximum occupancy. Outline responsibility will be to manage lettings (new sales, lease up and retention), leasing cycles, tenancy & documentation management, marketing planning (alongside central services), revenue maximisation and resident satisfaction throughout the tenancy. Key criteria for this role: Strong sales experience gained in any sector Results driven individual Amazing customer service and customer satisfaction experience Attention to detail, organised and excellent time management skills Overview of the role: Working closely with the leadership team on site, regional operations and central marketing, you will be responsible for overseeing the following: Delivery of exceptional tenancy experience from first impression to lease agreement and beyond Sales performance - hitting agreed tenancy, revenue, conversion and retention targets On site marketing management Site tours and show rounds - tenancy, groups Enquiry management - emails, webchat etc Documentation & data management Exceptional management of all stakeholders surrounding a leasing cycle Event coordination To be considered for and be successful in this role you will need to be: 100% confident in your sales conversion abilities Outstanding customer services centric experience Organised, a strong team player, self-motivated and great under pressure. This is a great opportunity for someone who wants a genuine opportunity to influence and shape the experience of those living within the building as well as progress within the company. EMBS Property is acting as an external talent partner.
Head of Commercial Property - Dorking £70,000 - £80,000 PA Are you an experienced Commercial Property Agent seeking a new opportunity to showcase your skills? Look no further! Our clients are seeking an experienced and ambitious individual to lead their expanding Commercial Property department. For this role, a RICS accreditation is essential. The successful candidate will be responsible for overseeing all aspects of the department's operations, including property acquisition, leasing, management, and development. Our clients offer a competitive salary package, performance-based bonuses, and excellent opportunities for career growth within our long-standing and experienced firm Key Responsibilities: Handling commercial lease renewals and rent reviews Conducting Redbook/professional valuations Managing lease extensions effectively Overseeing property management tasks Assessing reinstatement costs accurately Facilitating commercial sales & lettings transactionsDevelop and implement strategies to drive the growth of the Commercial Property portfolio. Identify and pursue new business opportunities. Running of the Commercial portfolio. Oversee the management of all commercial properties. Build and maintain strong relationships with clients, tenants, and industry partners. Manage and mentor a small team including a property manager and a part-time member Requirements: RICS accreditation is essential Proven experience in commercial real estate operations Excellent negotiation, communication, and relationship-building skills Strong leadership and people management abilities Strategic thinking capability with a knack for identifying and capitalising on new opportunities Contact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Apr 26, 2024
Full time
Head of Commercial Property - Dorking £70,000 - £80,000 PA Are you an experienced Commercial Property Agent seeking a new opportunity to showcase your skills? Look no further! Our clients are seeking an experienced and ambitious individual to lead their expanding Commercial Property department. For this role, a RICS accreditation is essential. The successful candidate will be responsible for overseeing all aspects of the department's operations, including property acquisition, leasing, management, and development. Our clients offer a competitive salary package, performance-based bonuses, and excellent opportunities for career growth within our long-standing and experienced firm Key Responsibilities: Handling commercial lease renewals and rent reviews Conducting Redbook/professional valuations Managing lease extensions effectively Overseeing property management tasks Assessing reinstatement costs accurately Facilitating commercial sales & lettings transactionsDevelop and implement strategies to drive the growth of the Commercial Property portfolio. Identify and pursue new business opportunities. Running of the Commercial portfolio. Oversee the management of all commercial properties. Build and maintain strong relationships with clients, tenants, and industry partners. Manage and mentor a small team including a property manager and a part-time member Requirements: RICS accreditation is essential Proven experience in commercial real estate operations Excellent negotiation, communication, and relationship-building skills Strong leadership and people management abilities Strategic thinking capability with a knack for identifying and capitalising on new opportunities Contact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
THE COMPANY BrandSafway is a leading global provider of access, specialised services and forming & shoring solutions to the industrial, commercial and infrastructure markets. SUMMARY OF POSITION This position is responsible for the management of BrandSafway s properties in the UK working alongside the Senior Regional Manager Real Estate. This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. There will also be the opportunity in due course to be involved with the International portfolio. Corporate Head Office: Leatherhead, Surrey Regional Office: Birmingham Due to the nature of the role, we are able to offer flexibility in terms of base location with some working from home. KEY RESPONSIBILITIES Manage assigned portfolio of leased and owned properties to include rent reviews, lease renewals & dilapidation claims. Drive deal execution, from deal inception through to lease execution, coordinating with division, functional and 3rd party partners (principally agents & lawyers) to deliver solutions on-time & on-budget, with minimal future business risk. Manage facilities & maintenance (FM) to include statutory compliance. Project manage the implementation of building / yard improvements from due diligence to project completion. Manage the procurement of planning consents or municipal approvals if required. Work with EHS team on environmental due diligence. Manage deal & portfolio communications, including DoA approvals. Verify and approve recurring charges. Manage insurance claims & valuations. EDUCATION AND EXPERIENCE Property or Real Estate Management Degree from a college or university. Member of Royal Institution of Chartered Surveyors preferred. 5 + years related experience. Strong Real Estate Management background in commercial property. Client-side experience preferred. ANALYTICAL SKILLS Superior problem-solving ability. Ability to analyse qualitative data. Exceptional analytical, statistical, quantitative, and deduction skills. LANGUAGE & COMMUNICATION SKILLS Ability to communicate effectively in a multicultural, multinational environment and mobilise cross-functional high-performance teams. Exceptional verbal communication skills. Excellent written communication skills. COMPUTER SKILLS Strong PC skills in MS Office Suite (Excel, Word, PowerPoint, Outlook). OTHER SKILLS Strong organisational and time management skills. Motivated and a self-starter. Strong communication and negotiation skills. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working environment. Some working from home can be accommodated. This position description has been designed to indicate the general nature and level of work performed by an employee. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities required of employees assigned to this position.,
Apr 26, 2024
Full time
THE COMPANY BrandSafway is a leading global provider of access, specialised services and forming & shoring solutions to the industrial, commercial and infrastructure markets. SUMMARY OF POSITION This position is responsible for the management of BrandSafway s properties in the UK working alongside the Senior Regional Manager Real Estate. This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. There will also be the opportunity in due course to be involved with the International portfolio. Corporate Head Office: Leatherhead, Surrey Regional Office: Birmingham Due to the nature of the role, we are able to offer flexibility in terms of base location with some working from home. KEY RESPONSIBILITIES Manage assigned portfolio of leased and owned properties to include rent reviews, lease renewals & dilapidation claims. Drive deal execution, from deal inception through to lease execution, coordinating with division, functional and 3rd party partners (principally agents & lawyers) to deliver solutions on-time & on-budget, with minimal future business risk. Manage facilities & maintenance (FM) to include statutory compliance. Project manage the implementation of building / yard improvements from due diligence to project completion. Manage the procurement of planning consents or municipal approvals if required. Work with EHS team on environmental due diligence. Manage deal & portfolio communications, including DoA approvals. Verify and approve recurring charges. Manage insurance claims & valuations. EDUCATION AND EXPERIENCE Property or Real Estate Management Degree from a college or university. Member of Royal Institution of Chartered Surveyors preferred. 5 + years related experience. Strong Real Estate Management background in commercial property. Client-side experience preferred. ANALYTICAL SKILLS Superior problem-solving ability. Ability to analyse qualitative data. Exceptional analytical, statistical, quantitative, and deduction skills. LANGUAGE & COMMUNICATION SKILLS Ability to communicate effectively in a multicultural, multinational environment and mobilise cross-functional high-performance teams. Exceptional verbal communication skills. Excellent written communication skills. COMPUTER SKILLS Strong PC skills in MS Office Suite (Excel, Word, PowerPoint, Outlook). OTHER SKILLS Strong organisational and time management skills. Motivated and a self-starter. Strong communication and negotiation skills. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office working environment. Some working from home can be accommodated. This position description has been designed to indicate the general nature and level of work performed by an employee. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities required of employees assigned to this position.,
Assistant Business Centre Manager - Elevate Your Career in Southend! Location: Southend, Essex Salary: 30,000 per annum Overview Are you're ready to play a pivotal role in assisting with driving growth and ensuring the highest standards of professionalism within a brand-new Business Centre ? Join the team within a network of business centres offering flexible workspace and business support services to start-ups, SMEs, investors, and public sector organisations. As an Assistant Business Centre Manager, you'll play a vital role in enhancing sales , community engagement, operations, and financial performance at this company's newest centre. About The Centre Offering a blend of modern amenities including office space, coworking areas, and industrial workshops, this centre caters to the diverse needs of today's businesses and entrepreneurs. The team firmly believes in the power of collaboration, seeing it as the catalyst for innovation and growth. The mission is simple: to foster a vibrant community where exceptional businesses and individuals converge, fuelled by mutual support, inspiration, and collective achievement. Responsibilities Supporting the Centre Manager to create a successful business centre through successful marketing and sales. Enhancing the customer experience through creating a supportive and service-driven culture in the centre. Elevate the Business Centre's local, regional, and national standing. Foster collaboration with clients and partners. Operational Excellence: Deliver exceptional service, facilities, and staff training. Drive financial and commercial performance. Secure contracts for centre space and network with potential customers. Implement marketing initiatives in coordination with the central Marketing Team. Cultivate a collaborative community ethos within the centre. Provide financial management information, including billing and revenue collection. Monitor and report against financial targets, managing income and expenditure. Assist with controlling cost lines and present annual budgets and revenue plans. Assist with maintaining building standards, cleanliness, health, and safety. Develop a culture of quality service and customer care. Ensure emergency procedures are in place and staff are trained accordingly. Conduct regular performance reviews and appraisals in line with company strategy. Skills and Experience Ideally 1 years' experience in a Centre Manager, Hotel Management, or Property Management position. Ideally 1 years' experience assisting in running an asset of this calibre. Previous experience in a busy office environment. Excellent leadership skills to assist with managing the team to drive success. Excellent negotiation and communication skills. Attention to detail and completion oriented. Excellent administrative and organisational skills. Client and customer service focused. Self-motivated and proactive approach. IT proficiency and Microsoft Office capabilities. Hours Of Work 37.5 hours per week Monday - Friday 9am - 5pm Benefits 25 days' Holiday + Bank Holidays. Permanent Health and Life insurance. Private Medical and Dental insurance. Workplace Pension. Electric Vehicle Scheme. If you're ready to make a significant impact in a dynamic environment, apply now to join the team!
Apr 26, 2024
Full time
Assistant Business Centre Manager - Elevate Your Career in Southend! Location: Southend, Essex Salary: 30,000 per annum Overview Are you're ready to play a pivotal role in assisting with driving growth and ensuring the highest standards of professionalism within a brand-new Business Centre ? Join the team within a network of business centres offering flexible workspace and business support services to start-ups, SMEs, investors, and public sector organisations. As an Assistant Business Centre Manager, you'll play a vital role in enhancing sales , community engagement, operations, and financial performance at this company's newest centre. About The Centre Offering a blend of modern amenities including office space, coworking areas, and industrial workshops, this centre caters to the diverse needs of today's businesses and entrepreneurs. The team firmly believes in the power of collaboration, seeing it as the catalyst for innovation and growth. The mission is simple: to foster a vibrant community where exceptional businesses and individuals converge, fuelled by mutual support, inspiration, and collective achievement. Responsibilities Supporting the Centre Manager to create a successful business centre through successful marketing and sales. Enhancing the customer experience through creating a supportive and service-driven culture in the centre. Elevate the Business Centre's local, regional, and national standing. Foster collaboration with clients and partners. Operational Excellence: Deliver exceptional service, facilities, and staff training. Drive financial and commercial performance. Secure contracts for centre space and network with potential customers. Implement marketing initiatives in coordination with the central Marketing Team. Cultivate a collaborative community ethos within the centre. Provide financial management information, including billing and revenue collection. Monitor and report against financial targets, managing income and expenditure. Assist with controlling cost lines and present annual budgets and revenue plans. Assist with maintaining building standards, cleanliness, health, and safety. Develop a culture of quality service and customer care. Ensure emergency procedures are in place and staff are trained accordingly. Conduct regular performance reviews and appraisals in line with company strategy. Skills and Experience Ideally 1 years' experience in a Centre Manager, Hotel Management, or Property Management position. Ideally 1 years' experience assisting in running an asset of this calibre. Previous experience in a busy office environment. Excellent leadership skills to assist with managing the team to drive success. Excellent negotiation and communication skills. Attention to detail and completion oriented. Excellent administrative and organisational skills. Client and customer service focused. Self-motivated and proactive approach. IT proficiency and Microsoft Office capabilities. Hours Of Work 37.5 hours per week Monday - Friday 9am - 5pm Benefits 25 days' Holiday + Bank Holidays. Permanent Health and Life insurance. Private Medical and Dental insurance. Workplace Pension. Electric Vehicle Scheme. If you're ready to make a significant impact in a dynamic environment, apply now to join the team!
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
Apr 26, 2024
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Liaise with local authorities as appropriate Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Play a lead role in the management and control of incidents (e.g. business continuity or environmental impact), owning timely and appropriate communication/escalation across customer and P&FS business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Liaise with projects once any works are complete to ensure smooth transition into business-as-usual activity Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster Actively support the success of your Area, Region and BU Monitor and identify areas for improvement as a matter of course Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement Measure and track quality at all levels in your cluster and act where quality standards drop below expectation Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations Lead a direct team including full line management of all colleagues within your cluster, encouraging a customer focused culture Ensure your team has the skills and motivation to carry out their roles to the best of their abilities Be visible and accessible to the team and customer Ensure direct reports are appraised annually and development plans put in place and followed through Ensure direct reports have clarity over objectives and continual achievement against these Train, develop, induct and mentor direct reports, building a culture of continual development Build a robust succession plan for the cluster, using development programmes and activities to ensure ready and able candidates are available at all times Represent CBRE in a professional and credible manner to customers and the public Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE o Health & Safety, Environment, Risk Mgmt & Quality Operations o MFM App, WO Mgmt (PPM, Reactive, Corrective), Asset Data Mgmt, PMS, Supplier Mgmt, Projects, Audits & Contract Administration Finance o P&L, Balance Sheet, Forecast / Budget, WIP, Purchasing, WebQuote, Account Receivables, Account Payables People Management o Recruitment, Development, Engagement, Performance Management, People Management Procurement and Services o Service delivery and performance management, technology compliance, margin improvement, BU procurement and service plan, reporting, governance and assurance Fair treatment of suppliers at all times, professional supplier management and arbitration of disputes Work closely with the procurement team to ensure maximum use of preferred suppliers Be available and on call outside normal working hours, to manage incidents and escalations across the estate Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable
(Flexible Workspaces) Commercial Manager Base Salary: £38,000 - £45,000 + Commissions Location: Slough & Brighton Hybrid Working: 2 days WFH; 3 days per week on-site in Slough / Brighton Flexible Hours: 10am - 4:30pm BENEFITS INCLUDE: Premium company laptop choice of Mac or Windows. Flexible working around the core hours of 10-4:30pm 33+ days (25 days holiday plus bank holidays), plus an extra day off for your birthday. 2 x volunteering days per year. £250 per year to spend on personal development and or wellbeing. Access to free gym and twice-a-week exercise classes. Health Assured Employee Assistance Programme and wellbeing resources. Pension scheme up to 9% total contribution. Focus on learning and development, growing company with growing opportunities. Seasonal socials including team building, summer family day and winter party. Regular all team surveys to check in on the team's happiness. ROLE OVERVIEW Our client is looking for a self-starter who can roll up their sleeves and deliver on commercial targets. This multi-faceted role will enable the talented individual to work across the company, with many diverse teams and directly with the leadership team. You'll play a crucial role in connecting the marketing and sales teams, harnessing both teams' strengths to drive higher conversions. You will lead the way in driving process improvements and identifying opportunities to improve customers experience during the lead nurture journey. Harnessing their CRM system, you will enhance the data and workflow management, guiding a sales transformation that not only streamlines operations but elevates their lead flow management and reporting. THE COMPANY Our client is a flexible workspace provider with locations in Greater London and Brighton offering state-of-the-art and high-tech workspace facilities comprised of co-working and private offices, cafes, yoga spaces, events space, podcast studios, media suites, prototyping workshops, and laboratories. Well capitalised with a strong leadership team, this company provides technology entrepreneurs and businesses of varying sizes with an incubator hub ecosystem of business growth services which has raised circa £200m in growth funding. They passionately believe in transforming workspaces to foster community collaboration and a positive purpose-driven social impact. This company is on a stable growth trajectory and is now expanding its teams across all workspace locations with numerous personal development and career progression opportunities. They are now seeking a proven Workspaces Commercial Manager with a track record within the flexible workspace / serviced offices / property industry as they embark on an exciting growth phase. REQUIRED / DESIRED EXPERIENCE: Must have experience within relevant sales / business development fields; ideally, from property / flexible offices / serviced offices / innovation programme sectors Proven experience in managing pipeline, reporting and CRM systems (Hubspot experience is a massive benefit) A naturally analytical and curious person with a desire and ability to problem-solve effectively. Ambitious, driven, diligent and entrepreneurial character, who strives for excellence, comfortable engaging with new, potential customers in-person, by phone, as well as email etc A passion for innovation and business growth Strong relationship-building, motivational and prioritisation skills KEY RESPONSIBILITIES Sales & Business Development Responsible for identifying new workspace member lead opportunities, collaborating with Marketing to develop new business development opportunities and ecosystem targets, to develop a robust lead pipeline Responsible for proactive sales outreach such as making calls to local businesses inviting them to workspace events and tours Working closely with Workspace Operations Managers to identify and maximise current and new revenue streams such as meetings, events and specialist hires (e.g. filming) Aligning and collaborating with the Workspace Marketing Managers to create sales incentives as part of acquisition strategies for new workspace members Responsible for all office broker relationships; weekly update calls with brokers, reviewing company listings and responding to incoming enquiries Representing the company at events and helping to drive new contacts and leads, as and when required to support the wider team Assisting in conducting tours and negotiation and issuing contracts as and when required to support Workspace Location teams Commercial Duties Responsible for responding to and qualifying all sales enquiries, across workspace locations, in a timely manner. Accountable for lead-to-tour conversion via lead nurture. Responsible for lead data management ensuring all data fields are filled correctly and fully, including attributing / adding the right lead source details, product details and lead status within the Hubspot CRM. Responsible for managing the Hubspot lead flow ensuring workflows are progressed in real time and all call / meeting discussions are detailed effectively and added to the relevant contact. Ensuring site teams who tour prospective workspace members complete deal data, in terms of reasons lost or won and converting opportunities to customers (workspace members) Working closely with the Finance Manager to ensure correct lead forecast and revenue data across all workspace locations. To be the main point of contact for marketing with regard to lead flow reporting and any identified disparities. To ensure Hubspot and Office RND (ORND) integration and taxonomy (product naming etc) are in sync to ensure reporting is correct. To monitor and raise tickets for any issues around the ORND/ Hubspot integration and issues within the CRM system preventing correct and proper use. To highlight any need for additional support or operational improvements so that the company can consistently meet the target response time promise of 3-5 hours (Max 24 hours during busy periods) Undertake investigative analysis to identify performance hot spots and issues and make informed optimisation or resolution proposals. Drive delivery of a lead nurture programme including automations and in-person follow-ups. Responsible for collaborating with Marketing to create a re-engagement plan and activation for lapsed leads and lost opportunities. Responsible for handing over workspace tour opportunities to the respective workspace location teams. Workspace location teams are responsible for all tour to contract conversions. Delivering commercial updates on lead flow, opportunity status and tours conducted.
Apr 26, 2024
Full time
(Flexible Workspaces) Commercial Manager Base Salary: £38,000 - £45,000 + Commissions Location: Slough & Brighton Hybrid Working: 2 days WFH; 3 days per week on-site in Slough / Brighton Flexible Hours: 10am - 4:30pm BENEFITS INCLUDE: Premium company laptop choice of Mac or Windows. Flexible working around the core hours of 10-4:30pm 33+ days (25 days holiday plus bank holidays), plus an extra day off for your birthday. 2 x volunteering days per year. £250 per year to spend on personal development and or wellbeing. Access to free gym and twice-a-week exercise classes. Health Assured Employee Assistance Programme and wellbeing resources. Pension scheme up to 9% total contribution. Focus on learning and development, growing company with growing opportunities. Seasonal socials including team building, summer family day and winter party. Regular all team surveys to check in on the team's happiness. ROLE OVERVIEW Our client is looking for a self-starter who can roll up their sleeves and deliver on commercial targets. This multi-faceted role will enable the talented individual to work across the company, with many diverse teams and directly with the leadership team. You'll play a crucial role in connecting the marketing and sales teams, harnessing both teams' strengths to drive higher conversions. You will lead the way in driving process improvements and identifying opportunities to improve customers experience during the lead nurture journey. Harnessing their CRM system, you will enhance the data and workflow management, guiding a sales transformation that not only streamlines operations but elevates their lead flow management and reporting. THE COMPANY Our client is a flexible workspace provider with locations in Greater London and Brighton offering state-of-the-art and high-tech workspace facilities comprised of co-working and private offices, cafes, yoga spaces, events space, podcast studios, media suites, prototyping workshops, and laboratories. Well capitalised with a strong leadership team, this company provides technology entrepreneurs and businesses of varying sizes with an incubator hub ecosystem of business growth services which has raised circa £200m in growth funding. They passionately believe in transforming workspaces to foster community collaboration and a positive purpose-driven social impact. This company is on a stable growth trajectory and is now expanding its teams across all workspace locations with numerous personal development and career progression opportunities. They are now seeking a proven Workspaces Commercial Manager with a track record within the flexible workspace / serviced offices / property industry as they embark on an exciting growth phase. REQUIRED / DESIRED EXPERIENCE: Must have experience within relevant sales / business development fields; ideally, from property / flexible offices / serviced offices / innovation programme sectors Proven experience in managing pipeline, reporting and CRM systems (Hubspot experience is a massive benefit) A naturally analytical and curious person with a desire and ability to problem-solve effectively. Ambitious, driven, diligent and entrepreneurial character, who strives for excellence, comfortable engaging with new, potential customers in-person, by phone, as well as email etc A passion for innovation and business growth Strong relationship-building, motivational and prioritisation skills KEY RESPONSIBILITIES Sales & Business Development Responsible for identifying new workspace member lead opportunities, collaborating with Marketing to develop new business development opportunities and ecosystem targets, to develop a robust lead pipeline Responsible for proactive sales outreach such as making calls to local businesses inviting them to workspace events and tours Working closely with Workspace Operations Managers to identify and maximise current and new revenue streams such as meetings, events and specialist hires (e.g. filming) Aligning and collaborating with the Workspace Marketing Managers to create sales incentives as part of acquisition strategies for new workspace members Responsible for all office broker relationships; weekly update calls with brokers, reviewing company listings and responding to incoming enquiries Representing the company at events and helping to drive new contacts and leads, as and when required to support the wider team Assisting in conducting tours and negotiation and issuing contracts as and when required to support Workspace Location teams Commercial Duties Responsible for responding to and qualifying all sales enquiries, across workspace locations, in a timely manner. Accountable for lead-to-tour conversion via lead nurture. Responsible for lead data management ensuring all data fields are filled correctly and fully, including attributing / adding the right lead source details, product details and lead status within the Hubspot CRM. Responsible for managing the Hubspot lead flow ensuring workflows are progressed in real time and all call / meeting discussions are detailed effectively and added to the relevant contact. Ensuring site teams who tour prospective workspace members complete deal data, in terms of reasons lost or won and converting opportunities to customers (workspace members) Working closely with the Finance Manager to ensure correct lead forecast and revenue data across all workspace locations. To be the main point of contact for marketing with regard to lead flow reporting and any identified disparities. To ensure Hubspot and Office RND (ORND) integration and taxonomy (product naming etc) are in sync to ensure reporting is correct. To monitor and raise tickets for any issues around the ORND/ Hubspot integration and issues within the CRM system preventing correct and proper use. To highlight any need for additional support or operational improvements so that the company can consistently meet the target response time promise of 3-5 hours (Max 24 hours during busy periods) Undertake investigative analysis to identify performance hot spots and issues and make informed optimisation or resolution proposals. Drive delivery of a lead nurture programme including automations and in-person follow-ups. Responsible for collaborating with Marketing to create a re-engagement plan and activation for lapsed leads and lost opportunities. Responsible for handing over workspace tour opportunities to the respective workspace location teams. Workspace location teams are responsible for all tour to contract conversions. Delivering commercial updates on lead flow, opportunity status and tours conducted.
Residential Property Manager Manchester / Leeds Up to 40,000 Property Manager Progression Flexible working The Company Renowned UK property company offering a diverse portfolio of residential, commercial, and mixed-use developments tailored to meet evolving market demands and elevate community living standards. The Role As a Residential Property Manager, you will be entrusted with overseeing a prestigious portfolio of residential properties for clients. Your role will be ensuring the integration of work and life for occupants, all while upholding my client's core values of sustainability, innovation, and impact. Duties of the Property Manager can include but are not limited to: Build and maintain strong relationships with clients, understanding their needs and expectations. Oversee the day-to-day operations of residential properties, ensuring maintenance, security, and cleanliness standards are upheld to the highest degree. Foster a culture of care among tenants, addressing concerns promptly and ensuring their living experience is unparalleled. Manage budgets effectively, optimising resources to drive value for both clients and occupants. Implement solutions to enhance the sustainability and efficiency of property management processes. Managing landlord and tenant agreements and ensuring effective communication You will be responsible for property inspections and maintenance and finance Delivery of management services to a portfolio of residential and mixed-use buildings and estates Requirements Previous experience in residential property management, preferably with high-value portfolios. Strong communication and interpersonal skills, with the ability to build rapport with clients and tenants alike. Proven track record of delivering exceptional customer service in a residential setting. Understanding of sustainability principles and a passion for integrating them into property management practices. Ability to work autonomously and as part of a dynamic team, thriving in a fast-paced environment. Your Reward - Up to 40,000 - Flexible working - Growing business - Lots of opportunities for promotion For more information, please contact Jim Sainsbury (url removed) (phone number removed)
Apr 26, 2024
Full time
Residential Property Manager Manchester / Leeds Up to 40,000 Property Manager Progression Flexible working The Company Renowned UK property company offering a diverse portfolio of residential, commercial, and mixed-use developments tailored to meet evolving market demands and elevate community living standards. The Role As a Residential Property Manager, you will be entrusted with overseeing a prestigious portfolio of residential properties for clients. Your role will be ensuring the integration of work and life for occupants, all while upholding my client's core values of sustainability, innovation, and impact. Duties of the Property Manager can include but are not limited to: Build and maintain strong relationships with clients, understanding their needs and expectations. Oversee the day-to-day operations of residential properties, ensuring maintenance, security, and cleanliness standards are upheld to the highest degree. Foster a culture of care among tenants, addressing concerns promptly and ensuring their living experience is unparalleled. Manage budgets effectively, optimising resources to drive value for both clients and occupants. Implement solutions to enhance the sustainability and efficiency of property management processes. Managing landlord and tenant agreements and ensuring effective communication You will be responsible for property inspections and maintenance and finance Delivery of management services to a portfolio of residential and mixed-use buildings and estates Requirements Previous experience in residential property management, preferably with high-value portfolios. Strong communication and interpersonal skills, with the ability to build rapport with clients and tenants alike. Proven track record of delivering exceptional customer service in a residential setting. Understanding of sustainability principles and a passion for integrating them into property management practices. Ability to work autonomously and as part of a dynamic team, thriving in a fast-paced environment. Your Reward - Up to 40,000 - Flexible working - Growing business - Lots of opportunities for promotion For more information, please contact Jim Sainsbury (url removed) (phone number removed)
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in London. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Key Responsibilities: Oversight of office spaces as well as users' journey and experience across the building Working closely with client On Site Solutions (OSS) senior stakeholders Point of escalation for operational issues across campus both UK and rest of EMEA Manage/ support implementation of agreed initiatives to ensure that the goal is achieved to specification, timescale, and budget. Support teams in the management of Hospitality vendors across EMEA using KPIs and industry knowledge. Support new site transitions including onboarding of hospitality vendors where needed. Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in alignment with client expectations. Develop and manage client On Site Solutions (OSS) service delivery, maintaining operational and commercial compliance in accordance with client and CBRE expectations. Continually seek to improve client satisfaction, demonstrated through approved key performance indicators and maintaining current performance levels in an ever-changing business environment Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy Closely work across all clients On Site Solutions (OSS) service lines in a collaborative manner Provide problem solving solutions to client team. Create and maintain strong and positive relationships across all clients On Site Solutions (OSS) service lines. Support to EMEA sites as needed. Raise, review and approval of permits. Building Users' Experience & Engagement Communication across all building's users and senior on-floor stakeholders on all client On Site Solutions (OSS) activities taking place that have a business impact. Users' engagement and support across all divisional spaces To actively support and facilitate divisional initiatives as needed and requested. Point of escalation for the building's occupants with any client On Site Solutions (OSS) operational queries/issues (PTC, London) Vendors & Contractors Management Vendors support from a client On Site Solutions (OSS) perspective of ad hoc services available in Plumtree Court Facilitating/ managing vendors contractors' access to PTC Client One Site Solutions (OSS) support for ad hoc requests Management of vendors/ contractors (and budgets) in line with client service delivery expectations Oversee outputs from vendor working to improve and manage the end-to-end process, agree formal service levels, review the Visitor journey / experience. Events & VIP Visits Management of requests for FM service delivery for events taking place in PTC Encourage collaboration and cooperation across all vendors/ teams. Coordinating necessary FM & Engineering activities with CBRE operational/ management teams to ensure effective 'joined up' delivery of services. Requesting quotes, managing, and gaining approvals for ad hoc FM and Engineering services that entail costs. Raising FM POs according to costs occurred and tracking to budget. Closely work with hospitality and events teams to resolve any operational FM/ Engineering issues across conference centre and hospitality spaces. Collaborating with hospitality/ events team on building new processes and procedures spanning across all vendors/ spaces Essential Skills: Strong Customer Service background with previous experience in 4/5-star Hospitality/FM industry Passionate about customer service and keen to develop FM knowledge. Firm understanding of delivering exceptional customer service. Diplomacy in a demanding, fast-moving customer focused environment Ability to interact successfully at all levels of seniority within client account/the firm. Excellent communication skills Excellent Microsoft Office skills i.e., Excel and PowerPoint Experience in managing budgets. Proactive, self-motivated energy with a positive can-do attitude and friendly demeanor Flexible, team orientated and good organizer. Proficiency to follow up on multiple issues/queries simultaneously. Good Health and Safety knowledge About CBRE Global Workplace Solutions : As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Apr 26, 2024
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in London. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Key Responsibilities: Oversight of office spaces as well as users' journey and experience across the building Working closely with client On Site Solutions (OSS) senior stakeholders Point of escalation for operational issues across campus both UK and rest of EMEA Manage/ support implementation of agreed initiatives to ensure that the goal is achieved to specification, timescale, and budget. Support teams in the management of Hospitality vendors across EMEA using KPIs and industry knowledge. Support new site transitions including onboarding of hospitality vendors where needed. Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in alignment with client expectations. Develop and manage client On Site Solutions (OSS) service delivery, maintaining operational and commercial compliance in accordance with client and CBRE expectations. Continually seek to improve client satisfaction, demonstrated through approved key performance indicators and maintaining current performance levels in an ever-changing business environment Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy Closely work across all clients On Site Solutions (OSS) service lines in a collaborative manner Provide problem solving solutions to client team. Create and maintain strong and positive relationships across all clients On Site Solutions (OSS) service lines. Support to EMEA sites as needed. Raise, review and approval of permits. Building Users' Experience & Engagement Communication across all building's users and senior on-floor stakeholders on all client On Site Solutions (OSS) activities taking place that have a business impact. Users' engagement and support across all divisional spaces To actively support and facilitate divisional initiatives as needed and requested. Point of escalation for the building's occupants with any client On Site Solutions (OSS) operational queries/issues (PTC, London) Vendors & Contractors Management Vendors support from a client On Site Solutions (OSS) perspective of ad hoc services available in Plumtree Court Facilitating/ managing vendors contractors' access to PTC Client One Site Solutions (OSS) support for ad hoc requests Management of vendors/ contractors (and budgets) in line with client service delivery expectations Oversee outputs from vendor working to improve and manage the end-to-end process, agree formal service levels, review the Visitor journey / experience. Events & VIP Visits Management of requests for FM service delivery for events taking place in PTC Encourage collaboration and cooperation across all vendors/ teams. Coordinating necessary FM & Engineering activities with CBRE operational/ management teams to ensure effective 'joined up' delivery of services. Requesting quotes, managing, and gaining approvals for ad hoc FM and Engineering services that entail costs. Raising FM POs according to costs occurred and tracking to budget. Closely work with hospitality and events teams to resolve any operational FM/ Engineering issues across conference centre and hospitality spaces. Collaborating with hospitality/ events team on building new processes and procedures spanning across all vendors/ spaces Essential Skills: Strong Customer Service background with previous experience in 4/5-star Hospitality/FM industry Passionate about customer service and keen to develop FM knowledge. Firm understanding of delivering exceptional customer service. Diplomacy in a demanding, fast-moving customer focused environment Ability to interact successfully at all levels of seniority within client account/the firm. Excellent communication skills Excellent Microsoft Office skills i.e., Excel and PowerPoint Experience in managing budgets. Proactive, self-motivated energy with a positive can-do attitude and friendly demeanor Flexible, team orientated and good organizer. Proficiency to follow up on multiple issues/queries simultaneously. Good Health and Safety knowledge About CBRE Global Workplace Solutions : As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Health & Safety Manager to join a Financial Services Client account team. The role is primarily to lead the account-based H&S team in ensuring first class health and safety support to our client in the region, helping ensure their business is compliant with all applicable legal and other H&S requirements and driving a positive H&S culture. The EMEA HSE Manager will also deliver and implement the CBRE Health, Safety and Environmental and Quality Strategy for the UK & Ireland client locations, supporting operational teams and delivering measurable improvements in health, safety, and environmental performance. Key Responsibilities: Set the strategy, leading, and supporting initiatives and best practice activities in all areas of H&S management, promoting & maintaining the behaviours and core values of the business. The development, implementation, maintenance, and continuous improvement of the client's H&S management system. Acting as the 'Competent person' for the Client, in the UK & Ireland (statutory required role, can be someone external to the organisation) Provision of advice, guidance and support to senior managers in discharging their duties, including their responsibilities under the H&S management system Consult and communicate H&S matters with stakeholders. Management and oversight of all H&S programmes including Ergonomic training, assessment and support; Eco Online ePermits; emergency procedures, First aider and Fire Marshall teams; external statutory audits/assessments. Support the EMEA HSE Advisor in completing reactive/operational tasks. Manage all H&S related vendors - both Client and CBRE suppliers Produce monthly H&S performance reports. Manage the accident reporting and investigation process. Undertake management reviews with and on behalf of senior management. Undertake accident reporting and investigation. Conduct H&S audits and inspections across the client sites in the region Manage the H&S team (Advisor and Administrator) Support the UK & Ireland account team with CBRE QHSE responsibilities. Proactively monitor QHSE performance to ensure that Client offices and CBRE operational delivery is maintained in line with statutory requirements and in accordance with all relevant QHSE policies. Support account based CBRE managers in ensuring that all CBRE QHSE standards and processes are delivered in line with requirements including regular monitoring of the Training Matrix; QHSE Logbook self-assessment completion; RAD tool use; Harbour Observations and close-out of actions. Ensure that all relevant QHSE initiatives are successfully implemented on the account. Support line managers in the reporting of all accidents/incidents, effective investigations, where necessary and ensure that any identified corrective actions are implemented, as agreed. Support the development and delivery of relevant communications, presentations and training material to regional operational teams so that those working on the account remain competent and up to date with relevant changes. Attendance at relevant CBRE QHSE meetings to share performance data, agree action plans to address weaknesses, promote initiatives and drive continual improvement in QHSE Support and participate in QHSE audits and inspections in line with agreed schedules, and ensure that corrective actions are implemented, as appropriate. Input to monthly reporting via the global account management and QHSE Sector teams Essential Skills: Minimum Level 6 qualification in Occupational Health & Safety Management, and significant and relevant post qualification experience Chartered Member of the Institute of Occupational Health or equivalent Experience of managing H&S for an organisation at a strategic level Conversant with ISO 9001 / 14001 / 45001 High levels of interpersonal skills and the confidence to deliver information in an interesting and engaging manner. Client facing with excellent motivational and influencing skills. Practical and demonstrable knowledge liaising with enforcement agency / insurers and clients. Event investigation & analysis including root cause analysis. Development and delivery of QHSE training Excellent verbal and written communication skills Numerate with a high degree of computer literacy. Experience working in Financial Sector or Property and Facilities Management environment. Formal qualification in environmental management Relevant auditing qualification and experience About CBRE Global Workplace Solutions : As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Apr 26, 2024
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Health & Safety Manager to join a Financial Services Client account team. The role is primarily to lead the account-based H&S team in ensuring first class health and safety support to our client in the region, helping ensure their business is compliant with all applicable legal and other H&S requirements and driving a positive H&S culture. The EMEA HSE Manager will also deliver and implement the CBRE Health, Safety and Environmental and Quality Strategy for the UK & Ireland client locations, supporting operational teams and delivering measurable improvements in health, safety, and environmental performance. Key Responsibilities: Set the strategy, leading, and supporting initiatives and best practice activities in all areas of H&S management, promoting & maintaining the behaviours and core values of the business. The development, implementation, maintenance, and continuous improvement of the client's H&S management system. Acting as the 'Competent person' for the Client, in the UK & Ireland (statutory required role, can be someone external to the organisation) Provision of advice, guidance and support to senior managers in discharging their duties, including their responsibilities under the H&S management system Consult and communicate H&S matters with stakeholders. Management and oversight of all H&S programmes including Ergonomic training, assessment and support; Eco Online ePermits; emergency procedures, First aider and Fire Marshall teams; external statutory audits/assessments. Support the EMEA HSE Advisor in completing reactive/operational tasks. Manage all H&S related vendors - both Client and CBRE suppliers Produce monthly H&S performance reports. Manage the accident reporting and investigation process. Undertake management reviews with and on behalf of senior management. Undertake accident reporting and investigation. Conduct H&S audits and inspections across the client sites in the region Manage the H&S team (Advisor and Administrator) Support the UK & Ireland account team with CBRE QHSE responsibilities. Proactively monitor QHSE performance to ensure that Client offices and CBRE operational delivery is maintained in line with statutory requirements and in accordance with all relevant QHSE policies. Support account based CBRE managers in ensuring that all CBRE QHSE standards and processes are delivered in line with requirements including regular monitoring of the Training Matrix; QHSE Logbook self-assessment completion; RAD tool use; Harbour Observations and close-out of actions. Ensure that all relevant QHSE initiatives are successfully implemented on the account. Support line managers in the reporting of all accidents/incidents, effective investigations, where necessary and ensure that any identified corrective actions are implemented, as agreed. Support the development and delivery of relevant communications, presentations and training material to regional operational teams so that those working on the account remain competent and up to date with relevant changes. Attendance at relevant CBRE QHSE meetings to share performance data, agree action plans to address weaknesses, promote initiatives and drive continual improvement in QHSE Support and participate in QHSE audits and inspections in line with agreed schedules, and ensure that corrective actions are implemented, as appropriate. Input to monthly reporting via the global account management and QHSE Sector teams Essential Skills: Minimum Level 6 qualification in Occupational Health & Safety Management, and significant and relevant post qualification experience Chartered Member of the Institute of Occupational Health or equivalent Experience of managing H&S for an organisation at a strategic level Conversant with ISO 9001 / 14001 / 45001 High levels of interpersonal skills and the confidence to deliver information in an interesting and engaging manner. Client facing with excellent motivational and influencing skills. Practical and demonstrable knowledge liaising with enforcement agency / insurers and clients. Event investigation & analysis including root cause analysis. Development and delivery of QHSE training Excellent verbal and written communication skills Numerate with a high degree of computer literacy. Experience working in Financial Sector or Property and Facilities Management environment. Formal qualification in environmental management Relevant auditing qualification and experience About CBRE Global Workplace Solutions : As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Job Title: General Manager Location: Birmingham Salary: 55,000 - salary negotiable for more experienced candidates Do you thrive in dynamic environments and have a passion for creating exceptional experiences? One of Birmingham's most exciting workspace, is seeking a General Manager to manage a dynamic commercial building. You'll be responsible for cultivating a thriving community within a vibrant 15,000 sq ft amenity space, ensuring every tenant feels supported and successful. You'll be responsible for: Cultivating a Culture: Lead a talented team, ensuring the smooth operation of the building and exceeding client needs. Building Relationships: Foster a welcoming and collaborative environment, becoming the on-site ambassador for tenants and stakeholders. Strategic Management: Oversee operations, budgets, and ensure top-notch customer service across a diverse range of needs. The ideal candidate possesses: Facilities Management Background: A degree or relevant experience in facilities management, building, business, or hospitality (5-10 years). Operational Expertise: Proven track record in a commercial environment and managing complex commercial properties. Understanding of local health and safety regulations. Experience managing contracts and budgets. Proven Leadership: Extensive experience managing teams and fostering a positive work environment. Customer Focus: A passion for exceptional service and the ability to build strong relationships with diverse clientele. How to apply: If this looks like the perfect opportunity for you, please apply or send your CV to (url removed) or call me on (phone number removed). For a broader scope of property-related job opportunities, we invite you to explore our website at Beach Baker Recruitment. If you have any questions or wish to arrange a conversation, please feel free to email us. We value the importance of connecting with potential candidates, and we don't always advertise all our instructions.
Apr 26, 2024
Full time
Job Title: General Manager Location: Birmingham Salary: 55,000 - salary negotiable for more experienced candidates Do you thrive in dynamic environments and have a passion for creating exceptional experiences? One of Birmingham's most exciting workspace, is seeking a General Manager to manage a dynamic commercial building. You'll be responsible for cultivating a thriving community within a vibrant 15,000 sq ft amenity space, ensuring every tenant feels supported and successful. You'll be responsible for: Cultivating a Culture: Lead a talented team, ensuring the smooth operation of the building and exceeding client needs. Building Relationships: Foster a welcoming and collaborative environment, becoming the on-site ambassador for tenants and stakeholders. Strategic Management: Oversee operations, budgets, and ensure top-notch customer service across a diverse range of needs. The ideal candidate possesses: Facilities Management Background: A degree or relevant experience in facilities management, building, business, or hospitality (5-10 years). Operational Expertise: Proven track record in a commercial environment and managing complex commercial properties. Understanding of local health and safety regulations. Experience managing contracts and budgets. Proven Leadership: Extensive experience managing teams and fostering a positive work environment. Customer Focus: A passion for exceptional service and the ability to build strong relationships with diverse clientele. How to apply: If this looks like the perfect opportunity for you, please apply or send your CV to (url removed) or call me on (phone number removed). For a broader scope of property-related job opportunities, we invite you to explore our website at Beach Baker Recruitment. If you have any questions or wish to arrange a conversation, please feel free to email us. We value the importance of connecting with potential candidates, and we don't always advertise all our instructions.
Position: Service Manager - Repairs Location: Crawley or Brighton (South Coast) with occasional travel to Havant office Salary: £43,275 per annum Contract Type: Permanent, Full-time (39 hours per week) Monday to Thursday: 08:00 - 17:00 Friday: 08:00 - 16:00 About Our Client: Join our client's Property team on the vibrant South Coast. As our Service Manager for Repairs, you'll oversee operations in the Crawley and Brighton areas, with occasional travel to our Havant office. We're dedicated to providing quality repairs and maintenance services to our valued customers. What We Offer: Competitive salary of £43,275 plus benefits 35 days holiday (including bank holidays), with the option to purchase additional annual leave Company vehicle and fuel card provided for work-related travel Standby Payments Generous contributory pension scheme with up to 9% matching contributions Life Assurance Health care cashback plan Discounts portal offering savings on various products and services, including holidays, shopping, and cinema Uniform and personal protective equipment (PPE) provided Key Responsibilities: Lead a team of trade operatives to ensure timely and high-quality repairs in our customers' homes Monitor operative productivity and progress through inspections of work in progress and post-completion Oversee the performance and compliance of approved subcontractors, ensuring adherence to contractual agreements Manage vehicle stock levels and control materials in accordance with legislative standards and company guidelines Ensure compliance with Health and Safety regulations and other statutory requirements by monitoring safe working practices Investigate and respond to customer complaints in a timely manner, ensuring workflow tasks are completed and systems are updated Support customer protection and safety by following safeguarding procedures and appropriately identifying, monitoring, and reporting safeguarding concerns Requirements: Trade NVQ Level 3 qualification or equivalent experience Previous experience managing a team of trade operatives in a repair and maintenance environment Full, clean current driving license required for occasional use of company vans (subject to satisfactory driving license checks) Application Process: To apply, please submit your CV outlining your relevant experience and suitability for the role to: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 26, 2024
Full time
Position: Service Manager - Repairs Location: Crawley or Brighton (South Coast) with occasional travel to Havant office Salary: £43,275 per annum Contract Type: Permanent, Full-time (39 hours per week) Monday to Thursday: 08:00 - 17:00 Friday: 08:00 - 16:00 About Our Client: Join our client's Property team on the vibrant South Coast. As our Service Manager for Repairs, you'll oversee operations in the Crawley and Brighton areas, with occasional travel to our Havant office. We're dedicated to providing quality repairs and maintenance services to our valued customers. What We Offer: Competitive salary of £43,275 plus benefits 35 days holiday (including bank holidays), with the option to purchase additional annual leave Company vehicle and fuel card provided for work-related travel Standby Payments Generous contributory pension scheme with up to 9% matching contributions Life Assurance Health care cashback plan Discounts portal offering savings on various products and services, including holidays, shopping, and cinema Uniform and personal protective equipment (PPE) provided Key Responsibilities: Lead a team of trade operatives to ensure timely and high-quality repairs in our customers' homes Monitor operative productivity and progress through inspections of work in progress and post-completion Oversee the performance and compliance of approved subcontractors, ensuring adherence to contractual agreements Manage vehicle stock levels and control materials in accordance with legislative standards and company guidelines Ensure compliance with Health and Safety regulations and other statutory requirements by monitoring safe working practices Investigate and respond to customer complaints in a timely manner, ensuring workflow tasks are completed and systems are updated Support customer protection and safety by following safeguarding procedures and appropriately identifying, monitoring, and reporting safeguarding concerns Requirements: Trade NVQ Level 3 qualification or equivalent experience Previous experience managing a team of trade operatives in a repair and maintenance environment Full, clean current driving license required for occasional use of company vans (subject to satisfactory driving license checks) Application Process: To apply, please submit your CV outlining your relevant experience and suitability for the role to: (url removed) (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.