Property Assistant NG5, Sherwood 24,000 per annum Full Time, Permanent - Mon-Fri, 1 in 3 weekends As a Property Assistant, you will play a vital role in supporting the property management team in efficiently managing properties. You will assist with various tasks related to property operations, tenant relations, and administrative duties. This role requires excellent organizational skills, attention to detail, and the ability to communicate effectively with both tenants and property management staff. Responsibilities: Act as the first point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally. Assist in the leasing process, including showing available units, processing applications, and drafting lease agreements. Coordinate with maintenance staff to ensure that all maintenance requests are addressed promptly and efficiently. Maintain accurate and up-to-date records of all tenant communications, lease agreements, and maintenance requests. Coordinate with vendors and contractors to obtain quotes for services and oversee their work as needed. Collaborate with the property management team to ensure the smooth operation of the property. Communicate regularly with tenants, vendors, and contractors to ensure that all parties are informed and aligned. Participate in team meetings, providing input and feedback to improve property operations and tenant satisfaction. Requirements: Previous experience in property/lettings. Strong organisational skills with the ability to prioritize and multitask effectively. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team. Attention to detail and a commitment to excellence in customer service.
May 01, 2024
Full time
Property Assistant NG5, Sherwood 24,000 per annum Full Time, Permanent - Mon-Fri, 1 in 3 weekends As a Property Assistant, you will play a vital role in supporting the property management team in efficiently managing properties. You will assist with various tasks related to property operations, tenant relations, and administrative duties. This role requires excellent organizational skills, attention to detail, and the ability to communicate effectively with both tenants and property management staff. Responsibilities: Act as the first point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally. Assist in the leasing process, including showing available units, processing applications, and drafting lease agreements. Coordinate with maintenance staff to ensure that all maintenance requests are addressed promptly and efficiently. Maintain accurate and up-to-date records of all tenant communications, lease agreements, and maintenance requests. Coordinate with vendors and contractors to obtain quotes for services and oversee their work as needed. Collaborate with the property management team to ensure the smooth operation of the property. Communicate regularly with tenants, vendors, and contractors to ensure that all parties are informed and aligned. Participate in team meetings, providing input and feedback to improve property operations and tenant satisfaction. Requirements: Previous experience in property/lettings. Strong organisational skills with the ability to prioritize and multitask effectively. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team. Attention to detail and a commitment to excellence in customer service.
Position: Assistant Property Manager Location: Homebased/Colchester Working Hours: 09:00 - 17:30, Monday - Friday Salary: £22,000 - £25,000 About EWS Property Management: Formed in 1990, EWS Property Management provide residential management services across the East of England. EWS are proud to comply with all RICS Service Charge Codes of Conduct and industry best practice. All our specialist teams provide a range of unique services, in which many individuals have achieved Academic Recognition. Our teams receive regular training and development opportunities and are encouraged to stay up to date with development and industry legislation. EWS Property Management is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The Assistant Property Manager is responsible for the day-to-day management of a portfolio of developments across East Anglia together with assisting Senior Property Mangers on a range of large schemes. As an Assistant Property Manager at EWS you will have the opportunity to work with a diverse portfolio of properties and gain valuable exposure to all aspects of property management, with a focus on arranging maintenance works. We provide ongoing training and support to help you develop your skills and progress in your career. Key responsibilities and tasks include: To effectively manage all maintenance request, including raising purchase orders, sourcing and monitoring contractors as necessary, ensuring that works are of suitable quality and cost effective. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. Responding to customer queries via Telephone, Email and Letters To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. Ensuring development information is produced and distributed as necessary. Work with customer formed groups such as RA's, RMC's, RTM etc. Ensuring Customer complaints are resolved effectively. To carry out development inspections as necessary and to ensure EWS' management responsibilities are met. To liaise with our Accounts department to ensure accurate financial management of the development. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 1yrs experience in the property sector. AIRPM desirable (must be willing to work towards this qualification). Some knowledge of leasehold management would be advantageous. A proven track record in customer services including stakeholder management. Must have intermediate computer skills in Microsoft packages. Excellent levels of English both Oral and Written. Effective negotiation and client handling skills. Self-motivated, enthusiastic, and able to organise/prioritise own workload. A full UK driving license. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit EWS Property Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
May 01, 2024
Full time
Position: Assistant Property Manager Location: Homebased/Colchester Working Hours: 09:00 - 17:30, Monday - Friday Salary: £22,000 - £25,000 About EWS Property Management: Formed in 1990, EWS Property Management provide residential management services across the East of England. EWS are proud to comply with all RICS Service Charge Codes of Conduct and industry best practice. All our specialist teams provide a range of unique services, in which many individuals have achieved Academic Recognition. Our teams receive regular training and development opportunities and are encouraged to stay up to date with development and industry legislation. EWS Property Management is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The Assistant Property Manager is responsible for the day-to-day management of a portfolio of developments across East Anglia together with assisting Senior Property Mangers on a range of large schemes. As an Assistant Property Manager at EWS you will have the opportunity to work with a diverse portfolio of properties and gain valuable exposure to all aspects of property management, with a focus on arranging maintenance works. We provide ongoing training and support to help you develop your skills and progress in your career. Key responsibilities and tasks include: To effectively manage all maintenance request, including raising purchase orders, sourcing and monitoring contractors as necessary, ensuring that works are of suitable quality and cost effective. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. Responding to customer queries via Telephone, Email and Letters To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. Ensuring development information is produced and distributed as necessary. Work with customer formed groups such as RA's, RMC's, RTM etc. Ensuring Customer complaints are resolved effectively. To carry out development inspections as necessary and to ensure EWS' management responsibilities are met. To liaise with our Accounts department to ensure accurate financial management of the development. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 1yrs experience in the property sector. AIRPM desirable (must be willing to work towards this qualification). Some knowledge of leasehold management would be advantageous. A proven track record in customer services including stakeholder management. Must have intermediate computer skills in Microsoft packages. Excellent levels of English both Oral and Written. Effective negotiation and client handling skills. Self-motivated, enthusiastic, and able to organise/prioritise own workload. A full UK driving license. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit EWS Property Management on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Assistant Property Services Manager Derby, Derbyshire (with hybrid working) The Company Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.We are looking for an Assistant Property Services Manager to join us on a full-time, permanent basis. The Benefits - Salary of £40,000 - £45,000 per annum (subject to experience)- Car Allowance of £5,000- Individual health cover- Free Eye Test- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year- Opportunity for Unpaid Leave- Critical Illness Cover- MyStrength Wellbeing App- Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition- On Site Mental Health First Aiders- Employee benefits i.e. Free eye test, up to 25% off gym membership, high street vouchers- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service- Tailored development and career opportunitiesThis is a fantastic opportunity for a property services management professional with experience overseeing compliance and contractors and facilities management to join our global company.We believe strongly in empowering our employees to reach their full potential and you'll have the chance to access tailored development plans and career opportunities, allowing you to grow both personally and professionally.So, if you're ready to step into a vital role, showcase your skills and drive positive change, we want to hear from you! The Role As an Assistant Property Services Manager, you will play a vital role in managing our contractors to ensure our property portfolio is supported.Liaising with internal stakeholders, you will ensure contractors achieve the agreed service standards in line with processes and compliance.You will also be responsible for controlling budget spend and supporting wider business projects as well as directly managing day-to-day facilities maintenance across the Yusen estate.Additionally, you will:- Ensure the Engineering Team deliver their objectives- Establish and carry out a consistent review of contractors, services and priorities About You To be considered as an Assistant Property Services Manager, you will need:- Proven experience in a related role- Experience managing contractors and all relevant compliance aspects- Experience in facilities management systems- Experience managing a small team- Strong working knowledge of current property legislation and H&S requirementsOther organisations may call this role Deputy Property Services Manager, Property Services Supervisor, Assistant Property Compliance Manager, Assistant Commercial Property Manager, Facilities Manager, or Assistant Property Services Lead.Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.So, if you're ready to take your next step as an Assistant Property Services Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 16, 2024
Full time
Assistant Property Services Manager Derby, Derbyshire (with hybrid working) The Company Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.We are looking for an Assistant Property Services Manager to join us on a full-time, permanent basis. The Benefits - Salary of £40,000 - £45,000 per annum (subject to experience)- Car Allowance of £5,000- Individual health cover- Free Eye Test- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year- Opportunity for Unpaid Leave- Critical Illness Cover- MyStrength Wellbeing App- Free online Fitness Platform i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition- On Site Mental Health First Aiders- Employee benefits i.e. Free eye test, up to 25% off gym membership, high street vouchers- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service- Tailored development and career opportunitiesThis is a fantastic opportunity for a property services management professional with experience overseeing compliance and contractors and facilities management to join our global company.We believe strongly in empowering our employees to reach their full potential and you'll have the chance to access tailored development plans and career opportunities, allowing you to grow both personally and professionally.So, if you're ready to step into a vital role, showcase your skills and drive positive change, we want to hear from you! The Role As an Assistant Property Services Manager, you will play a vital role in managing our contractors to ensure our property portfolio is supported.Liaising with internal stakeholders, you will ensure contractors achieve the agreed service standards in line with processes and compliance.You will also be responsible for controlling budget spend and supporting wider business projects as well as directly managing day-to-day facilities maintenance across the Yusen estate.Additionally, you will:- Ensure the Engineering Team deliver their objectives- Establish and carry out a consistent review of contractors, services and priorities About You To be considered as an Assistant Property Services Manager, you will need:- Proven experience in a related role- Experience managing contractors and all relevant compliance aspects- Experience in facilities management systems- Experience managing a small team- Strong working knowledge of current property legislation and H&S requirementsOther organisations may call this role Deputy Property Services Manager, Property Services Supervisor, Assistant Property Compliance Manager, Assistant Commercial Property Manager, Facilities Manager, or Assistant Property Services Lead.Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.So, if you're ready to take your next step as an Assistant Property Services Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
An Assistant Estimator is required to work for a planned maintenance and refurbishment contractor. The company themselves have been established for approaching 50 years, beginning as a painting & decorating company and now continue to grow by carrying out projects up to the value of £500,000 within the leisure, retail, education, and commercial sectors.
The company have office across the country, yet the successful Assistant Estimator will be required to work from their office based close to Dudley. The wider group turnover around £20 million, and the West Midlands branch is responsible for up to £8 million and has become a pillar of income for the company. The Assistant Estimator will have the opportunity to be involved in major scheme coming throughout the year and will be fortunate to work with experienced colleagues in the company which will really push the successful candidate forward in their career.
The Assistant Estimator should ideally already possess estimating experience and have a desire to work in a varied and ambitious company. The West Midlands office currently has around 9 staff members, this number will considerably grow by the end of this year.
Assistant Estimator – Position Overview
* Preparing work to be estimated by gathering proposals & specifications
* Attending meetings and site visits with potential clients
* Building and maintaining relationships with potential clients
* Prepare interim valuations and schedule work
* Additional duties to be discussed at interview stage
Assistant Estimator – Position Requirements
* At least 1 years’ experience within estimating
* Ambitious attitude, a desire to learn from experience professionals
* A construction related degree is advantageous but not essential
* Within commutable distance of Dudley
* Knowledge of site health & safety procedures
Assistant Estimator – Position Remuneration
* Salary between £24,000 and £27,000
* Structure training and support ensuring an Estimator can progress in the industry
* 28 days holiday including bank holidays
* Progression opportunities within the company
* Frequent company events throughout the year
* Onsite parking
* Company pension
Jan 21, 2022
Permanent
An Assistant Estimator is required to work for a planned maintenance and refurbishment contractor. The company themselves have been established for approaching 50 years, beginning as a painting & decorating company and now continue to grow by carrying out projects up to the value of £500,000 within the leisure, retail, education, and commercial sectors.
The company have office across the country, yet the successful Assistant Estimator will be required to work from their office based close to Dudley. The wider group turnover around £20 million, and the West Midlands branch is responsible for up to £8 million and has become a pillar of income for the company. The Assistant Estimator will have the opportunity to be involved in major scheme coming throughout the year and will be fortunate to work with experienced colleagues in the company which will really push the successful candidate forward in their career.
The Assistant Estimator should ideally already possess estimating experience and have a desire to work in a varied and ambitious company. The West Midlands office currently has around 9 staff members, this number will considerably grow by the end of this year.
Assistant Estimator – Position Overview
* Preparing work to be estimated by gathering proposals & specifications
* Attending meetings and site visits with potential clients
* Building and maintaining relationships with potential clients
* Prepare interim valuations and schedule work
* Additional duties to be discussed at interview stage
Assistant Estimator – Position Requirements
* At least 1 years’ experience within estimating
* Ambitious attitude, a desire to learn from experience professionals
* A construction related degree is advantageous but not essential
* Within commutable distance of Dudley
* Knowledge of site health & safety procedures
Assistant Estimator – Position Remuneration
* Salary between £24,000 and £27,000
* Structure training and support ensuring an Estimator can progress in the industry
* 28 days holiday including bank holidays
* Progression opportunities within the company
* Frequent company events throughout the year
* Onsite parking
* Company pension
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Senior Customer Service Administrator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, and deliver the Vistry Homes commitment to the customer journey.
What we would like from you:
Key Responsibilities -
Manage the day to day running of the Customer Care office.
Ensure customer letters and emails are replied to ideally within a 24 hour period but no longer than 2 days.
Ensure all telephone calls wherever possible are dealt with within 24 hours of being received.
Deal with any customer issues that have been escalated.
Monitor operational performance figures and produce written monthly reports with recommendations for improvements or maintenance of such performance indicators.
Ensure that all reported customer defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer. Monitor and manage work through to completion.
Liaise with the customer on telephone calls that have been escalated by the Customer Care administrators,
Ensure that any problems or incomplete work are reported to the Regional Customer Service Director immediately.
Identify trends in respect of complaints and defects and report to the Regional Customer Service Director.
Liaise with other departments within the region to ensure customer issues are dealt with in a timely manner.
Ensure that all NHBC resolutions are escalated and communicated appropriately.
Ensure all NHBC Insurance Claims are resolved in line with the NHBC's recommendations. Ensure that all costs are recovered directly from the NHBC, as Vistry Homes are a registered Remedial Works Contractor.
Provide support/cover for the Regional Customer Service Director as required - this will include but is not limited to Personal Assistant responsibilities, providing reports and going back to cutomers, keeping on top of social media responses and signing invoices off on COINS.
Attend and chair departmental meetings as required.
Ensure all relevant stakeholders are informed of key departmental developments
Competencies -
5 GCSEs or equivalent including Maths and English
2 years experience working within a similar role
Relevant management experience
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisational skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patient and calm under pressure
Excellent communication skills
Team working
Behave in line with our values
Willing to work extra to meet deadlines as and when the business needs require itDesirable:
NVQ Levels 3 & 4 in Customer Services
Experience working for a residential house builder ideally within the customer facing environment
Experience of working with construction site personnel
Good understanding of building regulations and legal obligations
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Oct 27, 2020
Permanent
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Senior Customer Service Administrator you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, and deliver the Vistry Homes commitment to the customer journey.
What we would like from you:
Key Responsibilities -
Manage the day to day running of the Customer Care office.
Ensure customer letters and emails are replied to ideally within a 24 hour period but no longer than 2 days.
Ensure all telephone calls wherever possible are dealt with within 24 hours of being received.
Deal with any customer issues that have been escalated.
Monitor operational performance figures and produce written monthly reports with recommendations for improvements or maintenance of such performance indicators.
Ensure that all reported customer defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer. Monitor and manage work through to completion.
Liaise with the customer on telephone calls that have been escalated by the Customer Care administrators,
Ensure that any problems or incomplete work are reported to the Regional Customer Service Director immediately.
Identify trends in respect of complaints and defects and report to the Regional Customer Service Director.
Liaise with other departments within the region to ensure customer issues are dealt with in a timely manner.
Ensure that all NHBC resolutions are escalated and communicated appropriately.
Ensure all NHBC Insurance Claims are resolved in line with the NHBC's recommendations. Ensure that all costs are recovered directly from the NHBC, as Vistry Homes are a registered Remedial Works Contractor.
Provide support/cover for the Regional Customer Service Director as required - this will include but is not limited to Personal Assistant responsibilities, providing reports and going back to cutomers, keeping on top of social media responses and signing invoices off on COINS.
Attend and chair departmental meetings as required.
Ensure all relevant stakeholders are informed of key departmental developments
Competencies -
5 GCSEs or equivalent including Maths and English
2 years experience working within a similar role
Relevant management experience
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisational skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patient and calm under pressure
Excellent communication skills
Team working
Behave in line with our values
Willing to work extra to meet deadlines as and when the business needs require itDesirable:
NVQ Levels 3 & 4 in Customer Services
Experience working for a residential house builder ideally within the customer facing environment
Experience of working with construction site personnel
Good understanding of building regulations and legal obligations
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Customer Service Office Supervisor you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, and deliver the Vistry Homes commitment to the customer journey.
What we would like from you:
Key Responsibilities -
Manage the day to day running of the Customer Care office.
Ensure customer letters and emails are replied to ideally within a 24 hour period but no longer than 2 days.
Ensure all telephone calls wherever possible are dealt with within 24 hours of being received.
Deal with any customer issues that have been escalated.
Monitor operational performance figures and produce written monthly reports with recommendations for improvements or maintenance of such performance indicators.
Ensure that all reported customer defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer. Monitor and manage work through to completion.
Liaise with the customer on telephone calls that have been escalated by the Customer Care administrators,
Ensure that any problems or incomplete work are reported to the Regional Customer Service Director immediately.
Identify trends in respect of complaints and defects and report to the Regional Customer Service Director.
Liaise with other departments within the region to ensure customer issues are dealt with in a timely manner.
Ensure that all NHBC resolutions are escalated and communicated appropriately.
Ensure all NHBC Insurance Claims are resolved in line with the NHBC's recommendations. Ensure that all costs are recovered directly from the NHBC, as Vistry Homes are a registered Remedial Works Contractor.
Provide support/cover for the Regional Customer Service Director as required - this will include but is not limited to Personal Assistant responsibilities, providing reports and going back to cutomers, keeping on top of social media responses and signing invoices off on COINS.
Attend and chair departmental meetings as required.
Ensure all relevant stakeholders are informed of key departmental developments
Competencies -
5 GCSEs or equivalent including Maths and English
2 years experience working within a similar role
Relevant management experience
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisational skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patient and calm under pressure
Excellent communication skills
Team working
Behave in line with our values
Willing to work extra to meet deadlines as and when the business needs require itDesirable:
NVQ Levels 3 & 4 in Customer Services
Experience working for a residential house builder ideally within the customer facing environment
Experience of working with construction site personnel
Good understanding of building regulations and legal obligations
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Sep 09, 2020
Permanent
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders.
Our Story:
Bovis Homes and Linden Homes are award-winning brands that make up the housebuilding arm of Vistry Group. With a focus on the customer, they strive to deliver quality homes and service, creating thriving, sustainable communities in the process.
The biggest assets for both Bovis and Linden are their people, with teams with specialist skills and experience that span multiple disciplines. We are also proud to have collectively achieved 5 star HBF status.
In a Nutshell:
As our Customer Service Office Supervisor you will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, and deliver the Vistry Homes commitment to the customer journey.
What we would like from you:
Key Responsibilities -
Manage the day to day running of the Customer Care office.
Ensure customer letters and emails are replied to ideally within a 24 hour period but no longer than 2 days.
Ensure all telephone calls wherever possible are dealt with within 24 hours of being received.
Deal with any customer issues that have been escalated.
Monitor operational performance figures and produce written monthly reports with recommendations for improvements or maintenance of such performance indicators.
Ensure that all reported customer defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the customer. Monitor and manage work through to completion.
Liaise with the customer on telephone calls that have been escalated by the Customer Care administrators,
Ensure that any problems or incomplete work are reported to the Regional Customer Service Director immediately.
Identify trends in respect of complaints and defects and report to the Regional Customer Service Director.
Liaise with other departments within the region to ensure customer issues are dealt with in a timely manner.
Ensure that all NHBC resolutions are escalated and communicated appropriately.
Ensure all NHBC Insurance Claims are resolved in line with the NHBC's recommendations. Ensure that all costs are recovered directly from the NHBC, as Vistry Homes are a registered Remedial Works Contractor.
Provide support/cover for the Regional Customer Service Director as required - this will include but is not limited to Personal Assistant responsibilities, providing reports and going back to cutomers, keeping on top of social media responses and signing invoices off on COINS.
Attend and chair departmental meetings as required.
Ensure all relevant stakeholders are informed of key departmental developments
Competencies -
5 GCSEs or equivalent including Maths and English
2 years experience working within a similar role
Relevant management experience
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisational skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patient and calm under pressure
Excellent communication skills
Team working
Behave in line with our values
Willing to work extra to meet deadlines as and when the business needs require itDesirable:
NVQ Levels 3 & 4 in Customer Services
Experience working for a residential house builder ideally within the customer facing environment
Experience of working with construction site personnel
Good understanding of building regulations and legal obligations
The Good Stuff:
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Support with a professional membership
Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help
Omni RMS
Birmingham, Birmingham, West Midlands, UK
Maintenance Assistant
Edgbaston, Birmingham
£18,000 - £19,500 per annum + company benefits
Permanent, full time opportunity
My client is seeking an experienced Maintenance Assistant to join their brand new site in Edgbaston, Birmingham on a permanent basis.
You will look to you to providing an exceptional level of service from making sure everything is working, to checking our décor is in tip top condition, all will be in keeping with the levels of service expected within our luxury organisation.
The Company
My client is an award winning company recognised for its outstanding quality and reputation for delivering a 5 star service. As a luxurious brand that's growing fast, we invest in the development of all of our people - making it an ideal place to drive a career in the accounts department.
The role
* All general building maintenance
* Planned and reactive building maintenance
* Maintaining the pool, health club and main house facilities daily
* To fixing things as issues arise
* Ensure that all regular fire, H&S inspections and their systems are tested and maintained
* Logging everything and making sure all the records are up-to-date
The skills you'll need
* Experience of working in a maintenance environment; handy trades like electrics, joinery or plumbing
* Ideally hold a qualification in a relevant trade
* Flexible, enthusiastic and full of initiative
* Excellent communication skills
* Be willing to turn your hand to any task
If you are interested in working for a reputable, high end organisation that prides itself on outstanding customer service, then please apply now for immediate consideration
Jan 22, 2017
Maintenance Assistant
Edgbaston, Birmingham
£18,000 - £19,500 per annum + company benefits
Permanent, full time opportunity
My client is seeking an experienced Maintenance Assistant to join their brand new site in Edgbaston, Birmingham on a permanent basis.
You will look to you to providing an exceptional level of service from making sure everything is working, to checking our décor is in tip top condition, all will be in keeping with the levels of service expected within our luxury organisation.
The Company
My client is an award winning company recognised for its outstanding quality and reputation for delivering a 5 star service. As a luxurious brand that's growing fast, we invest in the development of all of our people - making it an ideal place to drive a career in the accounts department.
The role
* All general building maintenance
* Planned and reactive building maintenance
* Maintaining the pool, health club and main house facilities daily
* To fixing things as issues arise
* Ensure that all regular fire, H&S inspections and their systems are tested and maintained
* Logging everything and making sure all the records are up-to-date
The skills you'll need
* Experience of working in a maintenance environment; handy trades like electrics, joinery or plumbing
* Ideally hold a qualification in a relevant trade
* Flexible, enthusiastic and full of initiative
* Excellent communication skills
* Be willing to turn your hand to any task
If you are interested in working for a reputable, high end organisation that prides itself on outstanding customer service, then please apply now for immediate consideration