Building Technician - Housing

Multi Skilled Customer Care Technician Mobile throughout West Sussex Reporting into the Head of Customer Care you will be the face of the business within customers' homes, providing a high level of customer care while being punctual for appointments and having effective solutions to customer's problems. As a Customer Care Technician, you will be responsible for; * Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment * Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer * Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping * Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator * Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month * Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director What you'll need: * Proven joinery, plumbing, electrical, painting and decorating skills. * Good organisational skills, working on your own initiative. * To have experience in internal finishing to a high standard. * Good customer service skills as you will be dealing directly with the homeowner and you are representing the company. Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy