Field Service Engineer

Company Info

Our Clients provides customers with a single source for all equipment solution requirements; a complete equipment solutions provider, offering material handling equipment, telehandlers, powered access, sweepers, cleaning / facility maintenance equipment and rough terrain forklifts.

In collaboration with quality and leading equipment manufacturers, their portfolio reflects the requirements of the markets they serve. Their equipment range is available for sale, contract hire and short term rental, providing an unbeatable full service equipment solution to their customers and are committed to providing the right equipment, at the right price for the right application.

Job Purpose

Reporting to the Head of Service, you as a Service Engineer are responsible for commissioning, maintenance and servicing of equipment and plant machinery.

Hours: 

• Monday – Friday 0800-1730 

Position summary

Key responsibilities for this role include but not are not limited to:

• Repair, maintain, and service forklift trucks
• Repair or replace faulty parts
• Request parts via PDAs
• Report to Service Co-ordinator for scheduled work
• Maintain and develop relationships with Customers
• Follow Service Team procedures.
• Adhere to site Health & Safety requirements.
• Follow and maintain clients business and team objectives.
• Pursue personal development of skills and knowledge necessary for effective performance of the role and attend training courses as required.
• Adhere to our clients Quality and Compliance responsibilities, and policies and procedures.
• Adhere to Health & Safety responsibilities and procedures

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Candidate Requirements:

Essential

• NVQ in Mechanical Engineering (or equivalent)
• Numeracy skills
• Knowledge of Forklift trucks
• Analytical with an eye for detail
• Excellent communications skills
• Professional and strong interpersonal skills
• Able to work to tight deadlines
• Flexible and willing to contribute by helping others
• Courteous, friendly and tactful

Desirable

• Experience in materials handling industry or similar
• Good working knowledge of using PDAs and Protean
• Knowledge of mechanical machinery

Personal Qualities

• Personable
• Problem Solving
• Good Customer Service
• Presentable
• Able to work as part of a team
• Good attention to detail