Repairs & Contract Manager

We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager. You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock. And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Key Responsibilities: You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes. Requirements: * Strong leadership skills and background in managing a team working on responsive repairs * Experience of Contract Management essential * History of dealing with customers from different backgrounds and delivering a positive and transparent service. * Experience of analysing customer feedback to achieve service improvements * Attention to detail and accuracy in reporting * Experience of working with external stakeholders. * Experience of dealing with customers and responding to customer enquiries on the phone and in writing. * Strong Leadership skills and the ability to manage a varied and demanding workforce. * A self-starter who isn't afraid of challenge * Experience within Housing would be desirable but not essential Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k To be considered, please send your updated CV or contact me on (phone number removed)