Contractor Management Assistant

Are you looking for a job, or a career?

We think there’s no organisation quite like Davies to support you to progress in your chosen career path. We’re proud of our development culture, and our continuing investment in a wide range of internal programmes and external qualifications.

So, are you a Davies person?

We’re looking for individuals who share our passion, and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our "Big IDEA": to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do.

What we’re looking for:

Joining Davies as a member of the Network Performance Team, you will contribute to the delivery of consistent administration and performance/management of a combined group of Repair/Response contractors/operators.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

• Maintain a system of accurate and regulated administration for Repair/Response networks, from first contact to termination and retention cycles.
• Undertake performance measurements of the networks and deliver appropriate corrective messaging to contractors, through use of operational/SLA MI, covering requirements set out in the Introducer Agreement and as amended by individual client requirements.
• Work in collaboration with Group Customer Relations to support complaint resolution, including arranging arbitration visits, as required.
• Accurate record keeping; contractor and operator files, site visit logs, contractor/operator reviews, and other records, as required (including H and S observations/risk assessment data captured on audit forms).
• Action Regional Performance Manager site visit reports/audits, including (though not limited to) capturing and recording leakage refund requirements and collecting such in good time.
• Effective diary and Outlook Calendar handling for purpose of arranging site (audit) visits, complaint visits, and contractor review visits.
• Daily monitoring of contractor/operator files to ensure compliance (e.g. current insurance certificates, tracking SAFEcontractor records, H and S records etc).
• Action MI reports (operational, SLA, performance etc) and produce timely output requirements for either engaging direct with contractors, or enabling RPM’s to target performance improvements. Produce ad hoc database reports for same purpose, as required.
• Analysis of reports to extract patterns and provide accurate information for RPM’s and contractors.
• Contractor postcode allocation - understand geographical coverage issues and allocate postcodes accordingly, in collaboration with Head of Davies Repair
• Observe key regulatory requirements, including adherence to Bribery Act, TCF and DPA provisions.

The skills and qualities you’ll need:

• A professional and adaptable communication style - both written and verbal;
• Efficient administrative skills;
• Strong numeracy, literacy, and IT skills;
• A proactive attitude, and an enthusiastic approach

Desirable Experience:

• Construction management experience in the insurance restoration sector
• Dispute arbitration/resolution

There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it’s transferable skills and qualities that we value here at Davies. If you have what we’re looking for, as set out above, and you’re on board with the values as per our "Big IDEA", then we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.

What we offer:

You’ll enjoy benefits such as above-statutory holidays, pension, life assurance, travel loans, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Davies Incentive Programme, Employee Assistance Programme, and other wellbeing services such as Headspace app membership…. And much more!