Strategic Account Representative

We are looking for a results-driven account manager based in our London branch to help us deliver profitable growth by effectively managing a portfolio of strategic accounts, as well as actively seeking out and engaging prospective new customers. You’ll be working within a thriving competitive market, delivering great customer conversations to grow profitability and deliver on our objectives. You will be accountable for delivering growth within your portfolio and maximising all opportunities by building excellent relationships. Working primarily on the telephone but with occasional customer visits, you will be someone with resilience and determination, good communication skills and the ability to converse with people at all levels. It is important is that you’re a team player and willing to invest the time and effort to build exceptional customer relationships in a fast-paced and friendly environment. What you will do on a daily basis: * Manage a portfolio of assigned strategic accounts, with the goal of increasing revenues from each customer through a combination of increased volume, increased rates and additional ancillary revenues * Identify and target prospective customers, to present and promote our products and help them understand how they can benefit from our products, creating compelling offers by establishing their needs. * Develop and maintain account plans for all current and prospective customers * Work with the Branch operations team to ensure that customers are serviced cost effectively and with exceptional levels of customer service, helping us to achieve our goal of profitable growth. * Maintain positive business relationships, both internally and externally, that reflect the company’s core values * Achieve and exceed assigned sales targets and outcomes both from generic and new business growth * Take personal responsibility for your own work performance and present a positive image of the company. * Fully understand the requirements of your role and ensure that all your own work and related activities are undertaken to the best of your personal ability and to the company’s standards and policies. * Monitor your own performance against agreed indicators and objectives. Manage activities in order to meet agreed daily, weekly and monthly targets * Create clear sales forecasts and pipelines Skills that are required for the role: * A confident telephone manner with the ability to build excellent customer relationships whilst offering great service * Ability to create a good business awareness of the territory that you are responsible for * Proven track record of delivering results’ * Strong personal organisation and high standards of work * Good problem solving and data gathering skills * Self-starter and self-managing * Be proactive and innovative whilst showing flexibility * A commitment to putting the customer at the heart of everything we do * A strong team player with the ability to form great working relationships, creating a sense of motivation for yourself and others * Computer literate * Good verbal and written communication skills * Ability to travel to customer sites if and when necessary What we can offer you * Competitive basic salary * 31 days holidays, including bank holidays which will increase with service to 36 days * Free training and career progression plans * Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression