Customer Service & Sales Administrator Supervisor

Customer Service & Sales Administrator Supervisor – Construction Hire, Salary: £32k + Excellent benefits package, Based: Iver, Buckinghamshire We require a Customer Service & Sales Administrator Supervisor to work for a leading company who specialise in the hire of portable accommodation and associated products. Working within the office, the Customer Service & Sales Administrator Supervisor is responsible for managing a small team of customer service administrators and providing project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations. This is a busy role in a fast-paced environment that involves lots of telephone contact and customer service with clients as well as administrative work. Key tasks of the Customer Service & Sales Administrator Supervisor: The role is 20% team management and 80% hands on customer service / administration duties. Monitor team performance in terms of quality and effectiveness and lead team in achieving team targets and objectives. Prioritise workload and provide support to the team Sales administration and order processing Post-sale contract co-ordination Co-ordinate Project Managers site visit and cascade results Co-ordinate Support Services and transport for Installations/Decommissions/Site Moves/collections, including the preparation of routes and of generic Risk & Method Statements Pre and Post Delivery Customer Support - Managing and processing a high volume all inbound calls from customers and regional offices Running reports General administrative tasks as required Candidate Requirements: Organised, methodical, has a proactive attitude and is able to use own initiative in solving problems. Preferably have Supervisor / Manager experience in a similar role i.e. Customer Service Manager / Supervisor, Transport Supervisor / Manager, Logistics Supervisor / Manager with hands on customer service and as an administrator experience. Experience of working in a busy environment and working to targets. Construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an advantage, however, candidates with the relevant administrator / customer service experience from any background will be considered. The Package: Salary £28k + 25 days holiday (option to purchase or sell up to 5 days holiday). Benefits: profit gain sharing bonus, gym membership discount, car hire discount, phone contract discount and access to hundreds of other shopping discounts and vouchers. A range of reward and recognition schemes. Excellent learning and development programme. If this sounds like the opportunity you have been looking for then please apply by attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application. Key words: Customer Service Manager, Customer Service Supervisor, Logistics Manager, Logistics Supervisor, Transport Manager, Transport Supervisor, Office Manager, Sales Administrator, Customer Service