National Accounts Administrator

Position Summary/Purpose: Working within Speedy’s Head Office facility, based within a busy call centre environment, supporting the office administrative work, procedures, client and end user managed services dashboard, whilst promoting a positive working atmosphere. You will be promoting Mobile Mini products and services to this major account customer. Whilst, account managing and taking incoming hire enquiries and converting to orders and be able to work as part of a busy team. The ideal candidate would have some experience of the hire industry. However, this is not essential as training and coaching would be provided. Key Responsibilities * Responsible for the organisation and completion of administrative tasks that arise on the hire desk. * Complete all necessary paperwork as requested including hires/off hires. * Ensure all hire, sales and transportation contracts are entered onto both the clients and the company’s hire systems. * Invoice queries, service requests, breakdowns and effective management of our client’s supplier, customer, end user dashboard. * Other general administrative duties as required by the hire desk. * Takes personal ownership for the safety of themselves and those around them. * Takes the initiative and seeks out additional work wherever possible. * Takes personal responsibility for career development and improving own skills. * Is willing to help and support other employees. * Personally takes responsibility for making it easy for all customers. * Dealing with incoming calls/customer requests including hire, sale, repair and transport enquiries. * Supply prices in line with Company price specifications. * Follow up enquiries to secure orders. * Assist client and clients end user with invoice queries. * Arrange transport and repair enquiries and deal with any issues raised. * Support National Account Coordinators in the smooth running of the hire desk. * Work with the branch operation teams to ensure the client and their end users are serviced effectively with exceptional levels of customer service, which in turn will help us to achieve our goal of profitable growth. * Achieve and exceed assigned sales targets and outcomes. Competencies and Qualifications * General administration experience. Excellent communication skills, both verbal and written. * Able to work in a team and encourage a supportive family atmosphere. * Always maintain a positive and enthusiastic attitude . * Be honest and open with both customers and colleagues at all times. * Demonstrates a strong work ethic, focussing on personal achievement and results. * Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter. * Proven track record of delivering exceptional customer service. * Excellent knowledge of products and services. * Strong IT skills and high attention to detail * Ability to organise workload in order of importance and able to prioritise workload in line with the business and customer needs. * Excellent customer relation skills, comfortable dealing with a wide range of customers and people. * Embraces change and is open to the ideas and opinions of others. Experience of the construction and/or rental industries would be beneficial but not essential. The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business. What we can offer you Competitive basic salary + Possible overtime where available Company bonus scheme 31 days holidays, including bank holidays which will increase with service Free training and career progression plans Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression