Helpdesk Administrator

Help Desk Administrator My client is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK. Due to expanding business, my client are seeking experienced and passionate Helpdesk Administrators to join their team. Description: You will be based within the helpdesk team to assist in providing clients with a high standard call out service and provide administrative assistance to our Contract Managers. The role offers you the opportunity to develop skills and knowledge that will enable you to deliver excellent service and an outstanding customer experience. Headline elements of the post: • This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and my clients requirements • Ensuring customer service is timely and accurate on a daily basis • Supporting the efficient operational delivery of works Skills, Knowledge and Abilities Essential • Be able to receive and action direct telephone, email requests for service in accordance with the Helpdesk procedures • Good interpersonal skills answering calls in a professional and personable manner • Customer service experience • A problem-solving attitude • Proficient in the use of IT platforms, Outlook, Word, Excel • Minimum of 2 years’ experience working in a customer centred service organisation • Suitable and appropriate level of experience to understand written instructions and be numerically competentfor the role • Promoting the highest standards of personal appearance and friendliness • Excellent communication, time management and organisational skills • To be able to monitor and record the response of KSD technicians to Helpdesk requests and to ensurecustomer satisfaction with the service • Flexibility and adaptability to changing workloads • Able to work in a high volume, transaction driven environment Key Responsibilities Your key responsibilities are detailed below. The client may however require additional responsibilities to be absorbed withinreason to meet business demands. • Ensuring clients receive requested products and services in a timely fashion • Coordinate with staff members ensure consistent service • Maintain comprehensive records of activity with the clients and contribute to reporting on that activity for my client • Ensure customer service is timely and accurate • Contribute to improving customer support by actively responding to queries and handling complaints • To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed andactioned in a timely manner • To carry out all reasonable tasks that may be requested from time to time by the client or internal management • To uphold and promote the good name of my client at all times Working Days: Monday to Friday