Branch Manager

The Branch Manager will have direct reporting line to the Head of Region, responsible for the safe operation and financial success of the branch using strong leadership skills to create a high performing team and a culture which reflects the Company values. Safety * Responsible for creating a safety culture of high standards and safety focussed behaviours within the branch * Act as a role model for safe behaviour and lead by example at all times * Set clear standards and expectations regarding safety and communicate them clearly * Positively reinforce safe standards and behaviours, seeking out opportunities to provide recognition to those who demonstrate these * Spend time in both the yard and the office to understand safety challenges and to support the team in overcoming these safely * Consistently challenge unsafe behaviours * Use Safety Meetings, ToolBox Talks and Safety Bulletins as additional communication forums to discuss the importance of safety with the teams and to encourage a learning culture of continuous improvement. Financial Performance * Responsible for the overall success and financial performance of the branch * Use commercial awareness to deliver profitable growth * Meet or exceed P&L budget * Understand importance of Return on Capital Employed (“ROCE”) and take appropriate action to ensure branch achieves ROCE targets * Apply business acumen to make decisions in the longer term interests of the business * Demonstrate accurate forecasting skills * Demonstrate strong cost control mindset, balancing need to achieve short term budgets with long terms needs of the business * Take personal responsibility for managing the branch’s assets, ensuring that fleet is rotated and that repairs and maintenance tasks are completed in a timely manner Leadership * Responsible for creating a culture within the branch which fits with the Company values, acting as a role model to reinforce these * Create a high performing team where high standards and performance expectations are set, measured against and achieved. * Provide development, training and coaching to support the team to improve and to drive strong performance * Hold regular performance reviews/discussions with the team to provide feedback on their individual performance. * Empower teams and provide support for them to make decisions, take ownership for their roles, challenge current practices and seek improvements, creating an environment of continuous improvement. * Motivate teams, praise and positively reinforce the right behaviours and good performance * Communicate effectively ensuring that the team have all of the information required for them to do their jobs and to understand how their role links to the goals of the business. * Take responsibility for recruiting and retaining the best people ensuring that we hire for character and potential. Customer Service * Responsible for creating a culture of high customer service where the branch exceeds the expectations of the customer * Ensure that the branch is responsive to customer feedback and makes changes, where required to drive improvement * Proactively seek improvements to the customer experience * Uses business acumen skills to make decisions regarding customers which benefit the business as a whole * Use Customer Satisfaction Survey to proactively identify and resolve weaknesses in product or service quality. Competencies and Qualifications Be passionate about providing the best customer service Strong leadership skills and people management experience are essential Previous experience in a role with P&L responsibility would be beneficial Experience in the portable accommodation or hire industries would be beneficial but not essential Excellent communication skills, both verbal and written Highly motivated with the ability and desire to make a difference Positive and enthusiastic attitude Honest and open with customers and colleagues at all times A degree would be desirable but not essential Computer literate with good working knowledge of Microsoft Excel, Word and Outlook Must be prepared to travel and work occasional weekends Full clean driving licence The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business. This may include travelling to, and supporting, other branches where necessary. What we can offer you Competitive salary + Possible overtime where available Company bonus scheme 31 days holidays, including bank holidays which will increase with service Free training and career progression plans Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression