Customer Care Co-ordinator

Job Title: Customer Care Administrator Location:Northwest Salary: Circa £25,000 (negotiable depending on experience) A multi-award winning national house builder, with over 80 years' experience in the housing sector and a turnover exceeding £1 billion, are currently looking to recruit an experienced Customer Care Co ordinator into their North-West team. This developer's dynamic management team is made up of award winning directors who have many years' experience working for reputable volume house builders. Therefore, the management team is strong, steady and knowledgeable. Over many years my client has consistently produced top quality houses and are a dominant force within the housing sector. Year on year this developer and their site managers pick up multiple NHBC awards reflecting the consistency of the quality of build. Their residential sector is set to take off again following recent announcments, hence they are looking to add more support to their customer service team in Warrington. As this is a large company there will be many opportunities for progression within the department. Please note you must have a good knowledge of the construction industry to be eligible for this position. The successful candidate will need to acknowledge defects, send them to subcontractors and chase through to completion. You will need to liaise with maintenance operatives regarding repairs and manage their diaries appropriately. You will manage the receipts of goods and ensure they are filed correctly and sent to the correct department for processing. You will need to be able to keep spreadsheets updated regarding quality inspections for open market developments as well as manage any date changes and rearrange visits. You will be expected to complete aftercare on customers who have moved into a home in the last 12 months with a courtesy call. This is a challenging and busy role so you need to be organised, reactive and able to use initiative. General Responsibilities include: * Ensure that the system is updated and the information with the system is used correctly. * Closing down of tasks on the system. * Incoming telephone calls are handled efficiently * Incoming emails require acknowledgement to sender. * Ability to work as part of a small customer care team. * Provide excellent customer service at all times to purchases and Subcontractors. * Liaise between clients, maintenance operatives and contractors. * Day to day duties include answering telephone, filing, typing correspondence and any other duties required. * Updating of forecast schedule/quality inspection visits for Customer Service Manager * Keeping records of timesheets/mileage sheets/holidays/risk assessments. * Provide full administrative support to Customer Service Department for the Northern Region Individual: * The ideal candidate will be positive, enthusiastic and approachable. * Worked within a similar role, within the construction Industry and ideally will have undertaken this role previously. * A good team player with an excellent customer service ethos, organised and able to manage their time effectively. * To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion. This is an office based role and hours are typically 9am-5pm but my client can be flexible with hours for the right candidate. For more information please contact James Unwin direct on (phone number removed)