Project Office Technician

JOB PURPOSE: To provide high quality technical enquiry and cost-effective design proposal support via telephone and email for customers using Schueco UK Ltd products. KEY TASKS • To respond to technical enquiries concerning standard system applications, and to assess applications for oversize windows and doors, from fabricators and Schueco UK employees within specific timescales. • To assist customers with enquiries relating to associated Schueco UK products (commonly known as ‘Building Physics). • To undertake preliminary static and thermal calculations in accordance with Schueco UK methods and design principles. • To act as lead and offer specialist guidance in customer meetings in a technical capacity. • To review customers’ general arrangement drawings with respect to standard Schueco systems principles and recommendations. • To produce drawings and bespoke designs, to meet customers’ requirements on an ad hoc basis. REPORTS TO Technical Manager Essential Skills • Proven industry experience, including a practical understanding of the Building Physics relating to the workings of window, door and curtain-walling systems. • Proven customer service skills, including experience of dealing with customers via telephone, email and face-to-face and the ability to take ownership for the duration. • Excellent written and oral communication skills. • Excellent team work skills. • Proficient with Microsoft Office (Word, Excel and PowerPoint) • Highly proficient in CAD; specifically AutoCAD. • Practical knowledge and experience of working with Revit and BIM. Additional/Desirable Skills • Knowledge about Schueco’s products. • Engineering qualification Supporting information • Lives within daily commuting distance of Milton Keynes • Must have a clean and valid UK driving licence