CBRE Local UK

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Area General Manager CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Bristol. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Belfast . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Southampton . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager - Part Time 30 hours per week CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Abingdon . The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities Monitor FM works onsite and liaise with service providers/sub-contractors. Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. Be responsible for all the health and safety compliance onsite. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained. To compile and maintain all required management information/records relating to company, health and safety and other related records. To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs. Proactively manage risk and deal with insurance issues on site Liaise with the building manager and the procurement department to ensure compilation of external contracts. Full JD can be provided upon application. Person Specification/Requirements Educated to degree level or equivalent. Previous facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Paddington . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London. Role Summary: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled to support the BDM with the negotiation and closing of sales opportunities. Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. Understand the scope of the contract and make sure that all work is carried out accordingly. Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximise customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork. Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. Deliver monthly reporting support on Contract and Business Unit Reviews. Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyse data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Experience Required: A degree/qualification in Finance or experience within a Finance role preferred. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organisational skills with an advanced inquisitive mindset. Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Studio Manager (Facilities Coordinator) CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Studio Manager/Facilities Coordinator to join the team located in Manchester . The Studio Manager is responsible for ensuring the highest standards of workplace experience and service excellence for all visitors and floor users within a secure office environment. The role encompasses a wide range of responsibilities, with an expectation to provide support across all areas of service delivery within the office space, given the high levels of security. The primary focus is on maintaining the studio's standards throughout the day, covering areas such as kitchen facilities, meeting rooms, and common areas. This includes strict adherence to access control and governance protocols. Role Summary: Continuously monitor the live condition of the Client's demised area and work proactively to address identified issues. Implement the human-centric strategy for Manchester in alignment with Unified FM commitments. The host should continuously monitor the live condition of the Client's demised area, take ownership of the space, and create moments that matter. Monitor and control employee and visitor access to the premises, ensuring that only authorized personnel enter restricted areas by using badge/pass management and applying escort protocols for visitors. Manage floor access keys and alarm codes, ensuring compliance with security procedures. Keys must only be issued to authorized representatives and never removed from the premises. Maintain a robust system for key issuance and retrieval and arrange replacements if necessary. Manage relationships with cleaning, waste management, pest control, and other subcontractors, ensuring adherence to industry standards and timely completion of scheduled work. This includes escorting unvetted contractors (e.g., pest control, confidential waste disposal, feminine hygiene services, and mobile engineers) as required. Ensure appropriate control measures, such as audits and inspections, are in place to meet statutory, policy, and contractual commitments. Maintain day-to-day SLAs and KPIs to ensure service delivery meets agreed standards. Collaborate with Cleaning, our FM cleaning partner, to ensure all core evening cleans are completed correctly and within scope. Facilitate effective handovers between day and evening shifts and maintain closed-loop communication with the cleaning supervisor. Be knowledgeable of site emergency procedures and act accordingly, demonstrating sound judgment and initiative. Studio Manager roles must be trained in first aid and fire marshal duties. Work with HR to ensure Personal Evacuation Plans (PEPs) are in place for individuals requiring assistance. Liaise daily with office stakeholders to resolve issues and proactively manage customer expectations. Assist in resetting meeting rooms or multi-function rooms after use, ensuring whiteboards and glass boards are clean and clear. Provide first-line technical support for AV and IT issues, triaging problems and escalating as necessary. Ensure photocopier areas are continuously replenished, tidy, organized, and always available. Control the flow of waste from the floor, including confidential waste, by regularly monitoring receptacles and clearing them before they become full. Liaise with the appropriate facility provider in good time. Maintain relationships with key customers on-site and escalate any issues to the manager in the first instance. Assist with health and safety compliance by highlighting near misses or safety concerns to the Workplace Services Manager and reporting via Harbour. Support the Site Manager in creating SOPs/Playbooks for floor procedures and review monthly to incorporate any changes. Experience Required: A minimum of 3+ years related Facilities Coordination/Management Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations. Working Requirements Work Schedule: Flexibility to work evenings and weekends is required to support escorted tasks. Compensation will be provided through time in lieu or overtime, as outlined in your employment contract. Security Clearance: The successful candidate must be able to obtain and maintain a Security Check (SC) clearance, with a progression to Developed Vetting (DC) clearance.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Facilities Assistant CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a facilities assistant to join the team located in Edinburgh . Key Responsibilities Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible. Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required. Liaise with Landlord to ensure overall service to users in the building is maintained. Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team. Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained. Maintain break out and kitchen areas when janitorial team not available. Administration of taxis booking liaising with customer. Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. Carry out monthly workplace inspections. Coordination of site inductions. Ensure signage and notice boards are kept neat and tidy at all times. Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented. To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries. Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance. To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records Sort & deliver all incoming (internal and external) post to individual desks. Sort all outgoing mail (internal and external), including special and recorded deliveries Maintain a safe and tidy work place. In addition to the above mentioned tasks, other activities and responsibilities may be individually defined. Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. Follow required emergency prevention and operational controls. Report all accidents, occupational illnesses and emergencies. Apply, execute and maintain function related quality issues. Essential Skilled Excellent telephone and email manner Computer literate, preferably some data entry experience Demonstrate a natural passion and understanding of quality customer service Experience within an FM/Customer Service environment providing guest and reception services to the highest standard

Job Title: Contract Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the team located in London . Benefits: Role Summary: Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance. Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Full JD can be provided upon application Experience Required: Previous contract management experience and a good knowledge of building services and legislation Experience and track record in working in Facilities Management. Technical background desirable but not essential. Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives. Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable. Strong organisational and communication skills with the ability to prioritise workloads. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Area Operations Manager (AOM) The purpose of our Area Operations Manager is to own and manage a cluster of buildings, providing a clean, safe and effective working environment for our customers, visitors and colleagues - enabling them to be brilliant. You have overall management responsibility for your cluster in line with all quality, health and safety, environmental and company procedures related to general legislation and customer/tenant requirements. This includes adherence to all budgetary costs and customer service standards. Key responsibilities are as follows: Act as a single point of contact for your allocated buildings, managing relationships with customers, suppliers, and your team to deliver the target working environment Responsible for health and safety compliance onsite, including that of third-party service providers and completion of all maintenance records. This includes ensuring that BT are regularly updated Preparation, control, and monitoring of the service agreement in accordance with the BT contract and associated budgets Compile and maintain all required management information/records. This includes asset register, emergency plans and all related records and management reports that form part of the CBRE logbook system Further develop and maintain excellent customer/tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs, attending meetings as applicable Proactively manage risk and deal with insurance issues relating to your cluster Manage major work programmes on site, acting as the liaison point for all parties involved Produce management reports in accordance with the needs of the business Develop an exceptional partnership working collaboratively with all supply partners and P&FS colleagues to deliver and improve appropriate workplace environments Deliver in the following areas (as a minimum) ensuring performance standards are met: QHSE, Operations, Finance, People Management Person Specification: Previous facilities management experience, this includes line management responsibility and contractor management Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified The ability to understand complex problems and make recommendations whilst remaining calm under pressure Able to demonstrate an empowering and inspiring leadership style Strong commercial acumen is essential, and experience of managing a P&L is preferable Analytical skills, competent in performance management - analysis and reporting techniques BIFM qualification desirable

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Project Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Project Manager to join the team located in Kings Cross. Key Tasks Provide leadership in identifying and specifying project opportunities and in delivering contractual commitments on secured projects. Ensure that opportunities for the strategic development of projects are exploited to deliver increased turnover and profitability. To deliver projects to completion on time and on budget and to the satisfaction of all parties. To identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project. Ensure compliance with company's policies and procedures. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both company and subcontractors activities. To build strong relationships with sub-contractors, preferred suppliers to ensure cost effective solutions which meets our quality expectations can be delivered to our clients whilst managing the risk. Working with other Operational managers to ensure the collaborative development of the projects. Development of project financial plans for revenue and profit delivery. Ensure positive cash flow through the upfront agreement of a relevant payment schedule and the submission of timely invoices/applications for payment. Manage the delivery of projects within agreed budget requirements with the target to maximise profit through cost reductions and better buying of sub-contractor services. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Promoting and maintaining the core values of CBRE. Supporting the sales process through solutions development, participation in presentations and consultation meetings. Essential Qualifications and Experience Project Management, Building Services or equivalent qualifications Proven track record of Project Management experience in the Office Fit out Excellent team player Client facing skills Good understanding of mechanical, electrical, IT, security and plumbing installations Proficient in Microsoft Office: Project, Power Point, Excel, Word Ability to demonstrate logical processes, with good analytical skills and judgment, along with initiative Good organizational skills with the ability to prioritize workload Good communication skills at all levels Work well under pressure

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Project Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Project Manager to join the team located in Hertfordshire. Key Tasks Provide leadership in identifying and specifying project opportunities and in delivering contractual commitments on secured projects. Ensure that opportunities for the strategic development of projects are exploited to deliver increased turnover and profitability. To deliver projects to completion on time and on budget and to the satisfaction of all parties. To identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project. Ensure compliance with company's policies and procedures. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both company and subcontractors activities. To build strong relationships with sub-contractors, preferred suppliers to ensure cost effective solutions which meets our quality expectations can be delivered to our clients whilst managing the risk. Working with other Operational managers to ensure the collaborative development of the projects. Development of project financial plans for revenue and profit delivery. Ensure positive cash flow through the upfront agreement of a relevant payment schedule and the submission of timely invoices/applications for payment. Manage the delivery of projects within agreed budget requirements with the target to maximise profit through cost reductions and better buying of sub-contractor services. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Promoting and maintaining the core values of CBRE. Supporting the sales process through solutions development, participation in presentations and consultation meetings. Essential Qualifications and Experience Project Management, Building Services or equivalent qualifications Proven track record of Project Management experience in the Office Fit out Excellent team player Client facing skills Good understanding of mechanical, electrical, IT, security and plumbing installations Proficient in Microsoft Office: Project, Power Point, Excel, Word Ability to demonstrate logical processes, with good analytical skills and judgment, along with initiative Good organizational skills with the ability to prioritize workload Good communication skills at all levels Work well under pressure

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: SHE Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a SHE Administrator to join the team located In Oxford RESPONSIBILITIES Responsible for day to day administration of SHE function within the FM Team Site walkarounds/inspections to identify risks and areas of concern and check compliance. Conduct site tours as required Maintain training records, plan training sessions and help develop the training programme including the managing and delivering the site induction programme. Administration of the online DSE training programme and assisting with procurement and issue of specialist equipment. Responsible for maintaining the site emergency response plan, equipment and competency of emergency response team. Track actions from audits, risk assessments and incidents, assist with creating and updating action plans following through to completion. Reviewing and updating site procedures and other documentation. Managing contractors including reviewing RAMS and issuing access permits to work. Develop and deliver programmes, campaigns and activities relating to key risks and controls, including fire safety, health and wellness promotion, environmental awareness and travel safety. Develop and propose SHE communication plan and strategies. Internal and external reporting including compiling environmental and safety statistics. Report on all incidents, assist with investigation to identify corrective actions and share lessons learnt. Monitor and report on agreed KPIs for SHE performance. Management of SHE contracts and expenditure within the FM budget PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard / University would be beneficial. Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. NEBOSH Certificate or relevant SHE qualifications/ experience. Experience Experience in FM management environment. Some understanding of ISO accreditations (14001 and 45001) / H&S Regulations. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organisational and communication skills. Able to work systematically and use own initiative. Able to drive new projects and tasks proactively from start to completion. Able to identify improvements and how processes can be streamlined. Character Must demonstrate a strong sense of customer focus and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Keen interest in learning and developing within a SHE role Flexibility and willingness to learn

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Cardiff . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Facilities Coordinator Hard Services The Role Reporting to Geography WFM Lead, responsibility for day to day aspects of management of Hard Service related items within the office. Total ownership/accountability for the management of contracts within their remit. To provide a safe, clean and comfortable work environment for members, and maintain a visible presence and responsive service within the offices. Key Responsibilities Operational responsibility for day to day running of hard service contracts, to include delivery of planned and reactive maintenance. Forward planning and, in conjunction with WFM Lead, management of finances for achieving financial targets, budget management and review. Regular review of contracts/SLAs to include monthly meetings/quarterly reviews and reports with WFM Lead. Strong understanding of legal compliance to include H&S, energy, quality and environmental in line with responsibilities as outlined in the firm's Management System. Timely review and updates to Arup's HSE Log for relevant locations. Maintaining of Contractors' details, to include contracts/SLAs, insurances, records of site inductions, service reports, engineer competencies etc. and identifying opportunities for re-tendering/securing cost efficiencies. Reviewing facilities requests & validating supporting information and assisting with monitoring and management of associated workflow. Familiarity & understanding of current H&S requirements to support a safe working environment, with willingness to complete training as required. Supporting contractor management on site, by timely review of contractor RAMS, and the administration of e-permits (access permits & permits to work) and contractor inductions/site briefings where necessary. Maintaining close working relationships with teams based at site to offer support in managing the immediate workplace experience within the office environment, and communicate planned activities accordingly. Tracking planned & anticipated contractor attendance in line agreed dates/programme, including with main FM provider and ad-hoc contractors. Regular interaction with housekeeping contractors and Workplace Experience Assistants/Coordinators in order to respond to immediate issues. Ability and willingness to travel to other sites within the region to offer support as required for wider WFM team, stakeholder engagement, contractor meetings etc. Regular auditing and review of offices for safety, compliance and improvement. Overseeing project works as required - some flexibility required to support some out of hours. Front of House cover as required. Key Skills and Experience Required Resilient under pressure and be able to converse confidently with staff, customers and suppliers at all levels. Have general knowledge of site plant, equipment and office services. Good problem solving and analytical skills. Clear and logical thinker. Team player and self-motivator. Strong work ethic. Compliance/knowledge of current legislation. Exhibit a positive and enthusiastic attitude. Desirable Skills and Experience Minimum of 5 years' experience of managing maintenance activity. Good, all-round knowledge of various engineering disciplines e.g. Electrical, Mechanical, and Civil or Facilities Management. Demonstrate experience of coordinating and managing building maintenance and good awareness of fit-out, churn and H&S issues. Able to think on their feet and change their approach as required. Understands the importance of process, reports and paperwork. Knowledge of CAFM systems. Knowledge of ePermits system. Qualifications Degree or industry specific qualification such as IWFM Certificate or 5 years of experience within the field of expertise. IOSH desirable, or willingness to complete IOSH Training. NEBOSH desirable, or willingness to complete NEBOSH Training. First Aid & Fire Marshal trained or desire to be.

Facilities Manager - London Company Profile CBRE is a global leader in real estate services, delivering integrated facilities, workplace and real estate management for clients worldwide. Our focus is on operational excellence, safety, compliance and service quality. Role Purpose Responsible for the effective and efficient operation of the workplace including building management, vendor oversight, compliance, health and safety, office operations and project delivery. Acts as deputy to senior workplace leadership when required. Key Responsibilities Leadership & Strategic Support Support delivery of workplace and facilities strategy, contributing insight and recommendations. Identify operational risks, propose mitigation plans and support continuous improvement initiatives. Act as deputy to senior facilities leadership when required, including escalations and decision-making. Provide reporting and analysis on workplace performance, KPIs, risk areas and service standards. Office & Facilities Management Oversee day-to-day management of the office environment ensuring safety, functionality and compliance. Coordinate planned and reactive maintenance across building fabric, systems and essential services. Manage cleaning, security, front-of-house, mailroom and general building operations. Lead space planning, office moves and changes, including documentation and stakeholder updates. Maintain health and safety compliance including risk assessments, audits and statutory inspections. Act as the main point of contact for all staff regarding facilities issues and workplace support. Vendor & Service Provider Management Oversee performance and contractual compliance of all facilities vendors and service providers. Conduct SLA reviews, performance meetings and escalation where service shortfalls occur. Support procurement processes for new suppliers including evaluation and onboarding. Review and update procedures, contracts and workplace policies to ensure compliance and efficiency. Travel Risk Management Monitor international travel risks and maintain alignment with duty-of-care obligations. Support development of organisational travel policies, processes and communications. Coordinate with travel risk partners to support safe staff travel and provide guidance where required. Project Delivery Lead or support workplace projects such as refurbishments, expansions, sustainability programmes and relocations. Collaborate with IT, HR, Legal and Finance to deliver cross-functional improvements. Support long-term space planning, hybrid workplace models and workplace strategy development. Crisis & Risk Management Maintain emergency response plans, fire safety protocols and business continuity processes. Act as point of contact during workplace incidents, coordinating responses and communication. Carry out building-related risk assessments and implement corrective actions. Budgeting & Reporting Manage facilities budgets including spend tracking, forecasting and cost control initiatives. Prepare regular performance and operational reports for leadership. Identify opportunities for cost reduction while maintaining service standards. Stakeholder Engagement & Communication Provide clear communication to staff about building works, safety, maintenance and disruptions. Build strong relationships with internal teams ensuring workplace operations support organisational objectives. Engage with authorities, landlords and external partners on facilities-related matters. Skills & Requirements 5+ years facilities/workplace management experience. Strong knowledge of health & safety, compliance and building regulations. Experience in contractor and vendor management. Excellent communication, stakeholder management and organisational skills. Strong IT skills including Microsoft Office. Relevant professional certifications (IOSH / NEBOSH / IWFM) desirable.

Job Title: Project Manager CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Project Manager to join the team located in Peterborough. Purpose Of The Job Have full accountability and responsibility for the safe management and delivery of project works in line with business processes and procedures working alongside contract teams and client to generate pipeline sales and opportunities. Key Responsibilities 1. Identify and develop a short/medium and long term pipeline of Project opportunities from the portfolio of customers within the Business Unit. 2. Use the LCR and FMR to build long term capex plans for customers. 3. Leverage opportunities through visibility and presence on customer sites. 4. Liaise with colleagues and managers to determine and identify project opportunities. Use case studies to promote business and host key decision makers on show site tours. 5. Liaise with key stakeholders on their requirements and explain feasibility of their schemes to become a trusted advisor. 6. Work with developers, designers and sub-contractors to define and document scope(s) of work(s). Develop and understand the full scope of works in line with the desired project business case and in turn outcome. This is to be within agreed budget requirements and required profit margins. 7. Manage, run and draw up tenders on behalf of the customer as required. Carry out full tender analysis of all sub-contractor returns. 8. Work within the current CDM process. In the main taking on the role of principle contractor. 9. Identify, reduce and manage all statutory and commercial risks associated with the project they are leading. 10. Ensure CBRE QHSE practices and processes are fully embedded in each project. 11. Ensure full compliance with project management policies and procedures. 12. Manage the day-to-day operational aspects of the project(s) "end to end". Activities to include but not be limited to estimating, business development, quantity surveying, sub-contractor management and site manager duties. 13. Work closely with relevant stake holders to ensure effective and efficient implementation of the project(s). 14. Ensure customer acceptance is adhered to, in writing and in line with the project plans. 15. Mutually agree payment schedules and applications for payment to the benefit of the project and the business. 16. Ensures project documents are complete, current and appropriately stored. 17. Provide timely monthly reports to the Head of Projects/Business Unit Director in an agreed format. 18. Manage commercial terms to eliminate risk Accountabilities Accountability to the Head of projects. Generate project opportunities by building strong effective working relationships with our customers and site teams. Full P & L responsibility Have full accountability and responsibility for the safe management and delivery of project works in line with business processes and procedures working alongside contract teams and client to generate pipeline sales and opportunities. Person Specification Education Recognised technical qualification in Construction, Mechanical or Electrical or similar (desirable) Degree level qualification in Project Management (desirable) Training Degree level qualification within project management, construction management or equivalent (desirable) Business standard of written and verbal literacy and numeracy APM certified (or equivilant) (desirable) Prince 2 certified (desirable) CDM regulations SMSTS certified Nebosh CSCS black card holder IOSH (desirable) Experience Proven project management experience in either an M&E, FM, construction or critical environment Experience of developing new project opportunities Proven experience of running a P&L Demonstrable evidence of having managed a team Experience of creating, presenting and managing on bids, tenders and proposals. Aptitudes Highly developed interpersonal and communication skills ability to influence An excellent relationship builder Ability to inspire confidence Challenge status quo High degree of integrity Highly motivated and self-aware Highly organised with attention to detail Ability to network Results focused Innovative Handle high levels of information from a wide range of sources Character Excellent motivational and influencing skills, with high levels of personal integrity Has vision, and able to communicate this effectively. A role model for customer service excellence. Analytical Creative Able to contribute effectively across all business activities. Politically astute. Incumbents must have a high level of energy, be self- starters, confident and stable in manner. Organised, able to prioritise and deliver within high pressure, business critical environments. Circumstances Incumbents will be required to travel on occasions to support operational delivery, and participate in training and business review. Some overnight stays may be needed.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London . This role is a 12 Month Fixed-Term Contract to cover Maternity Leave. Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Other duties include: Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Carry out any reasonable request from management. To keep up to date with industry innovations and with the on-site management team to ensure 61 is seen as a lighthouse. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Experience managing a front of house/reception team is preferred. Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London . The successful candidate will be responsible for providing the operational delivery of all Facility Management services. Key Tasks Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements. Support/Monitor 3rd party maintenance supplier activities. Comply with HSE requirements as outlined within the SLA and as instructed by the company policy. Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards. Monitor and maintain stationery levels, post-room activity and other office facilities such as the printer and AV equipment. Co-ordinate site waste and recycling arrangements Carry out statutory fire testing and associated checks. Co-ordinate with Security and report any faults on access entry system where necessary. Raise Purchase Orders for goods or services as required. Approve invoices; goods received notes and statements for payment purposes. Provide and arrange cover for the FM team as defined by line management. Person Specification Knowledge and awareness of the facilities management industry. Strong PC skills, MS Office. Good administrative skills. Well organised and good prioritisation and planning skills Ensuring that all FM services are delivered in a confident and efficient manner. Practical experience in working with supply partners. Customer services experience and the ability to communicate at all levels.