FM Operations Manager

Responsible for: Role purpose and role dimensions: Facilities Management This will involve: * Ensure that all buildings are open and closed as required and that daily building inspections are undertaken and all issues logged at the earliest opportunity; * Ensuring the safety of staff and visitors by implementing security protocols, preventing unauthorised persons entering buildings/land, using/monitoring CCTV, encouraging the wearing of staff ID badges, patrolling buildings and grounds and responding to or escalating any issues identified; * Ensure that all systems and processes are function and up to date to support the work of Facilities Assistants and others, including CCTV etc; * Manage and monitor the delivery of all day to day activity in respect of security/concierge services, portering, post, deliveries, cleaning, snow clearance/gritting and furniture moves etc and ensure that buildings are kept clean and free from litter/debris; * Ensure that all front of house services are provided to a high standard under a professional and customer focussed approach that presents visitors with a positive impression of the Council; and * Ensure energy usage is effectively monitored and managed across the Council’s operational estate and actively take steps to reduce energy usage where possible. Building Maintenance This will involve: * Manage Facilities Assistants to undertake a programme of minor works/light maintenance tasks (i.e. painting, replacing light tubes, unblocking toilets, rehanging doors etc) in an efficient and cost effective manner; * Ensure that the need for repairs, maintenance and small building works are identified and logged and manage any works undertaken by contractors and suppliers to ensure quality and timescales are met within the agreed budgets; * Develop reactive, planned and cyclical maintenance and repairs programmes and support procurement processes as required. Manage staff or contractors undertaking works and ensure that appropriate safety measures (i.e. method statements) are in place and that works are completed satisfactorily; and * Ensure that all contractors are in possession of relevant building information (i.e. health and safety file and asbestos records) prior to commencing any works. Minimum education/ qualifications: Minimum * 5 years FM management experience in a similar role * IOSH or NEBOSH * IWFM Level 5 * Membership of BIFM * Membership of a relevant professional body Desirable * Project Management qualification, i.e. PRINCE2, Agile etc. * AssocRICS * Experience within a PFI environment * Knowledge of CDM regulations and building contracts Minimum experience/ knowledge/ skills: Experience * Experience in the management and delivery of Facilities Management services to time, cost and quality * Knowledge of modern facilities management methods and how to apply them * Experience in ICT and able to use technology to deliver service improvement/efficiencies through improving working processes * Experience of successfully managing projects and awareness of the importance of managing issues and risks * Good working knowledge of health and safety and ability to interpret policy and legislation and implement best practice across all service line working practices * Ability to manage customer and contractor relations and forge strong networks and alliances with internal teams, contractors and suppliers * A sound knowledge of best practice in performance management and the ability to develop a performance management culture within a facilities management environment * Ability to demonstrate leadership in emergency situations and to formulate effective and appropriate responses on the basis of sound technical knowledge Leading the day to day delivery of all hard and soft Facilities Management Services across the Council’s operational estate, ensuring the effective and safe operation of all operational buildings for the benefits of service users, visitors and staff. Managing maintenance, improvement and compliance works across the estate, managing contractors and project teams as required. Responsibility for Facilities Operations team as well as any contractors appointed from time to time