Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience. We are looking for a Landlord Liaison Officer this role will be: SL1 2EJ The right candidate will: In this role, you will play a critical part in supporting individuals who have been placed off the streets to transition into more suitable and long-term accommodations. Your primary responsibilities will involve procuring privately rented properties, building positive relationships with landlords and property agents, and effectively managing accommodation placements. Identify and secure privately rented properties suitable for accommodating individuals who have experienced homelessness, in line with program requirements and budget constraints. Negotiate lease agreements and terms with property owners and agents, ensuring compliance with all relevant regulations and standards. Cultivate and maintain positive working relationships with local landlords, property agents, and housing providers. Act as the main point of contact for landlords and agents, addressing any concerns or issues related to placements promptly and professionally. Oversee the day-to-day management of properties, ensuring they are well-maintained and meet the needs of residents. Collaborate with the Rough Sleeping team to match clients with appropriate accommodation options. Facilitate the moving-in process, including licence agreements or ASTs signing, property orientation, and tenant support. We require the following: Qualification in real estate or a related field preferred. Proven experience in property procurement, real estate, or housing management. Excellent negotiation and interpersonal skills, with the ability to establish and maintain positive relationships with landlords and property agents. Knowledge of housing regulations, tenant rights, and housing support services. Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. Effective communication and problem-solving abilities. Proficiency in relevant software and data management systems. A valid driver's licence and access to personal transportation may be required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
May 21, 2024
Contract
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience. We are looking for a Landlord Liaison Officer this role will be: SL1 2EJ The right candidate will: In this role, you will play a critical part in supporting individuals who have been placed off the streets to transition into more suitable and long-term accommodations. Your primary responsibilities will involve procuring privately rented properties, building positive relationships with landlords and property agents, and effectively managing accommodation placements. Identify and secure privately rented properties suitable for accommodating individuals who have experienced homelessness, in line with program requirements and budget constraints. Negotiate lease agreements and terms with property owners and agents, ensuring compliance with all relevant regulations and standards. Cultivate and maintain positive working relationships with local landlords, property agents, and housing providers. Act as the main point of contact for landlords and agents, addressing any concerns or issues related to placements promptly and professionally. Oversee the day-to-day management of properties, ensuring they are well-maintained and meet the needs of residents. Collaborate with the Rough Sleeping team to match clients with appropriate accommodation options. Facilitate the moving-in process, including licence agreements or ASTs signing, property orientation, and tenant support. We require the following: Qualification in real estate or a related field preferred. Proven experience in property procurement, real estate, or housing management. Excellent negotiation and interpersonal skills, with the ability to establish and maintain positive relationships with landlords and property agents. Knowledge of housing regulations, tenant rights, and housing support services. Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. Effective communication and problem-solving abilities. Proficiency in relevant software and data management systems. A valid driver's licence and access to personal transportation may be required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Resident Liaison Officer - Social Housing Planned Works Based in Thurrock Full time, permanent 30 ,000 - 32,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Thurrock. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
May 17, 2024
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Thurrock Full time, permanent 30 ,000 - 32,000 + car allowance OR company van & fuel card Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Thurrock. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Summary We have an exciting new opportunity where you'll be really able to shape this role yourself. Expertise of the Project Officer role is all about relationships in and with the local farming community. As we develop our long-term ambitions in the Yorkshire Dales and deliver existing projects around more trees in the landscape and peat restoration, we are looking for you to join us in delivering project objectives around Development/Feasibility for Landscape Recovery to time, cost and quality. You'll move at pace to make a change for people, nature and climate in our uplands, maintaining positive relationships and building new ones, working with and through a wide range of farmers, colleagues and partners. Hours: Part time 30 hours per week, mainly Monday to Friday and we are flexible as to when you work these hours. Some evening and weekend working will be required, for which time in lieu can be taken. Salary: FTE £32,250pa Actual £25,800pa Contract: Fixed term for 2 years Interviews: 5th / 6th June - we would prefer to conduct face to face interviews, however we can accommodate virtual interviews for those who would like to apply but live outside of the area and would relocate for this role. We would consider this role on a secondment basis for an internal candidate. Please discuss this with your current line manager before applying. If you have any questions about this role please contact: .uk Please include a covering letter (no more than 1 page of A4) with your application outlining what key experience and practical skills make you the ideal candidate to take our aspirations forward. What it's like to work here You'll be working as part of the property team at Malham, including a Countryside Manager and Countryside Team, Facilities and Business Support teams as well as a General Manager as the Client for the project. We work closely with our Estate Manager and Rural Surveyor who are the key points of contact for our farm tenants. Your contractual place of work will be the National Trust office at Malham. Our hybrid working policy means you can balance office and home working with site visits and meetings at farms and other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for most of your working week. Click here for more information about this location What you'll be doing As the farm liaison for the project, you'll work closely with tenants and neighbours to deal with questions and concerns, encouraging our farmer's input into planning and testing our approach and ensuring plans work for each farm. Building a collaborative and trusting relationship at an early stage will be critical. You'll work with our countryside and let estate teams, contractors, facilitators and statutory stakeholders. You'll pull on the knowledge and expertise of property, estate management and consultancy colleagues. We mean it when we say it's a varied role. One typical day might include carrying out an initial meeting and questionnaire on a farm or with a landowner to discover their aims and objectives, and then summarising the results to help plan next steps. On another day you may be meeting with our Estate Management team, sharing outcomes of conversations with farmers with colleagues on the project or property, or working with others to plan workshops to bring our farmers together around a particular topic. A blend of being out at farms and working with stakeholders, colleagues in consultancy and let estate teams and on property means you'll be comfortable with a wide range of people and approaches, turning your hand to a variety of tasks every day. You'll need to engage with our funder, partners and community groups on occasion. You'll also plan work with contractors to ensure we have the resources needed to bring our plans to life. Please also read the role profile attached to this advert. Who we're looking for We hope you'll have demonstrable skills in diplomacy, empathy, discretion and synthesising information for the right audience with a strong ability to lead through others, through challenge and support. You'll have a strong understanding of farming challenges and opportunities, particularly for access and wildlife through Landscape. You'll have a desire to make a difference, show initiative and contribute to the core values of the Trust. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
May 17, 2024
Full time
Summary We have an exciting new opportunity where you'll be really able to shape this role yourself. Expertise of the Project Officer role is all about relationships in and with the local farming community. As we develop our long-term ambitions in the Yorkshire Dales and deliver existing projects around more trees in the landscape and peat restoration, we are looking for you to join us in delivering project objectives around Development/Feasibility for Landscape Recovery to time, cost and quality. You'll move at pace to make a change for people, nature and climate in our uplands, maintaining positive relationships and building new ones, working with and through a wide range of farmers, colleagues and partners. Hours: Part time 30 hours per week, mainly Monday to Friday and we are flexible as to when you work these hours. Some evening and weekend working will be required, for which time in lieu can be taken. Salary: FTE £32,250pa Actual £25,800pa Contract: Fixed term for 2 years Interviews: 5th / 6th June - we would prefer to conduct face to face interviews, however we can accommodate virtual interviews for those who would like to apply but live outside of the area and would relocate for this role. We would consider this role on a secondment basis for an internal candidate. Please discuss this with your current line manager before applying. If you have any questions about this role please contact: .uk Please include a covering letter (no more than 1 page of A4) with your application outlining what key experience and practical skills make you the ideal candidate to take our aspirations forward. What it's like to work here You'll be working as part of the property team at Malham, including a Countryside Manager and Countryside Team, Facilities and Business Support teams as well as a General Manager as the Client for the project. We work closely with our Estate Manager and Rural Surveyor who are the key points of contact for our farm tenants. Your contractual place of work will be the National Trust office at Malham. Our hybrid working policy means you can balance office and home working with site visits and meetings at farms and other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for most of your working week. Click here for more information about this location What you'll be doing As the farm liaison for the project, you'll work closely with tenants and neighbours to deal with questions and concerns, encouraging our farmer's input into planning and testing our approach and ensuring plans work for each farm. Building a collaborative and trusting relationship at an early stage will be critical. You'll work with our countryside and let estate teams, contractors, facilitators and statutory stakeholders. You'll pull on the knowledge and expertise of property, estate management and consultancy colleagues. We mean it when we say it's a varied role. One typical day might include carrying out an initial meeting and questionnaire on a farm or with a landowner to discover their aims and objectives, and then summarising the results to help plan next steps. On another day you may be meeting with our Estate Management team, sharing outcomes of conversations with farmers with colleagues on the project or property, or working with others to plan workshops to bring our farmers together around a particular topic. A blend of being out at farms and working with stakeholders, colleagues in consultancy and let estate teams and on property means you'll be comfortable with a wide range of people and approaches, turning your hand to a variety of tasks every day. You'll need to engage with our funder, partners and community groups on occasion. You'll also plan work with contractors to ensure we have the resources needed to bring our plans to life. Please also read the role profile attached to this advert. Who we're looking for We hope you'll have demonstrable skills in diplomacy, empathy, discretion and synthesising information for the right audience with a strong ability to lead through others, through challenge and support. You'll have a strong understanding of farming challenges and opportunities, particularly for access and wildlife through Landscape. You'll have a desire to make a difference, show initiative and contribute to the core values of the Trust. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 15, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations - facilities or utility services sector within customer services Great customer skills Word and excel to intermediate level Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Basingstoke/M3 region so ability to travel regularly within the Southern region region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
May 02, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations - facilities or utility services sector within customer services Great customer skills Word and excel to intermediate level Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Basingstoke/M3 region so ability to travel regularly within the Southern region region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds. Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community Personnel must be professional and of the highest standard Provide an efficient, courteous and professional service to all telephone callers Ensure written correspondence to residents is generated and distributed in line with the programme of works Carry out choice events, consultation events and individual consultations with residents regarding future work Maintain access to properties, and visit resident's homes at the frequency determined by the scheme Manage the Resident's complaints procedures as a point of escalation. Desirable: CSCS Card / 1st Aid / Driving Licence Benefits Monday to Friday working week - 8am - 4:30pm Company Van/Fuel Card Permanent role after 3-4 months for selected candidates Street Parking To Apply Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
May 01, 2024
Contract
Resident Liaison Officer required to join the team of a large Plumbing sub-contractor who are working on live sites in Halifax, Sheffield and Leeds. Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Job Role Includes: To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community Personnel must be professional and of the highest standard Provide an efficient, courteous and professional service to all telephone callers Ensure written correspondence to residents is generated and distributed in line with the programme of works Carry out choice events, consultation events and individual consultations with residents regarding future work Maintain access to properties, and visit resident's homes at the frequency determined by the scheme Manage the Resident's complaints procedures as a point of escalation. Desirable: CSCS Card / 1st Aid / Driving Licence Benefits Monday to Friday working week - 8am - 4:30pm Company Van/Fuel Card Permanent role after 3-4 months for selected candidates Street Parking To Apply Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply!
Site Manager - Planned works 50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
May 01, 2024
Full time
Site Manager - Planned works 50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
May 01, 2024
Contract
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
May 01, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
One of our local authority clients are currently recruiting for a Senior Housing Management Services Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims. They will proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty. The role requires providing effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements. The role holder will maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours. They will ensure that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord. Duties and Responsibilities To undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators of abuse as needed, to analyse and evaluate information to provide a holistic assessment of risk and need. To assess and balance risk and protective factors within a legislative, best practice and policy framework. To communicate effectively with victims, their families where appropriate and perpetrators as needed, ensuring that their views are heard and recorded accurately To establish rapport and build a respectful, honest, and safe relationship with victims, their families where appropriate and perpetrators as needed Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk. Undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators to provide a holistic assessment of risk and need. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators. To ensure assessments include views from other agencies as part of undertaking a holistic analysis of needs/risks of victims and perpetrators To ensure good communication and liaison with other agency professionals To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood. To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
May 01, 2024
Seasonal
One of our local authority clients are currently recruiting for a Senior Housing Management Services Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The successful post holder will take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims. They will proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty. The role requires providing effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements. The role holder will maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours. They will ensure that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord. Duties and Responsibilities To undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators of abuse as needed, to analyse and evaluate information to provide a holistic assessment of risk and need. To assess and balance risk and protective factors within a legislative, best practice and policy framework. To communicate effectively with victims, their families where appropriate and perpetrators as needed, ensuring that their views are heard and recorded accurately To establish rapport and build a respectful, honest, and safe relationship with victims, their families where appropriate and perpetrators as needed Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk. Undertake interviews and Risk Assessments with victims, their families where appropriate and perpetrators to provide a holistic assessment of risk and need. Establish rapport and build a respectful, honest and safe relationship with victims, their families where appropriate and perpetrators. To ensure assessments include views from other agencies as part of undertaking a holistic analysis of needs/risks of victims and perpetrators To ensure good communication and liaison with other agency professionals To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood. To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Site Manager - Planned works £50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Apr 30, 2024
Full time
Site Manager - Planned works £50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Feb 03, 2023
Permanent
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
The Company
* Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
* As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
* Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas.
The Role
* Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
* Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards
* Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
* Ensuring that customer enquiries are recorded and responded to promptly
* Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular.
Qualifications and relevant experience
* Experience within this role working within Social Housing Refurbishment schemes
* Tenant liaison experience and customer focused.
* Customer service qualification / health a safety would be beneficial but not essential.
* Experience of using a computerised Scheduling or planning systems
* Have a flexible approach to work under a wide variety of duties as they arise
* Ability to work alone with minimum supervision
How to Apply
* If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
This can be viewed at: (url removed)
Mar 23, 2022
The Company
* Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
* As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
* Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas.
The Role
* Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
* Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards
* Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
* Ensuring that customer enquiries are recorded and responded to promptly
* Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular.
Qualifications and relevant experience
* Experience within this role working within Social Housing Refurbishment schemes
* Tenant liaison experience and customer focused.
* Customer service qualification / health a safety would be beneficial but not essential.
* Experience of using a computerised Scheduling or planning systems
* Have a flexible approach to work under a wide variety of duties as they arise
* Ability to work alone with minimum supervision
How to Apply
* If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
This can be viewed at: (url removed)