Site Manager - Planned works £45,000 - £50,000 per annum plus package Cambridge We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on a number of occupied properties within the Cambridge area.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £50K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
May 01, 2024
Full time
Site Manager - Planned works £45,000 - £50,000 per annum plus package Cambridge We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on a number of occupied properties within the Cambridge area.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £50K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Site Manager - Planned works £50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Apr 30, 2024
Full time
Site Manager - Planned works £50k - 55k + Benefits Birmingham We are working with a leading Construction Contractor to recruit a proactive Site Manager to deliver an internal and external refurbishment project on a number of high rise dwellings and decent homes works in Birmingham.This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers.You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times.We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 16, 2024
Full time
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams. This is a 12 month contract The role includes: Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially Deal with challenging or difficult situations effectively. Central point of contact and maintain good relationships with the residents and our company Brief tenants on Safety and security issues Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works. Ensure handover procedures Experience required for this role: Previous experience of working with housing associations Great customer skills Word and excel to intermediate level Ideally some experience working in a RLO role or public sector customer service role Analytical and systematic approach, familiar with quality systems and processes Self-starter with keen attention to detail and well organised. Strong communications skills, positive can-do attitude and a team player A full driving license Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. Locations are based in Biscester and Brize Norton so ability to travel regularly within the Oxford region is a must - The role comes with a company car allowance so a full UK driving license is required together with your own vehicle. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Feb 03, 2023
Permanent
Position: Site Manager
Type of Work: Social Housing Refurbishment - Reroofing works
Job Type: Permanent
Location: Initially Skipton, but sites across West Yorkshire & Lancashire area
Salary: £32k
My client are a well-established, reputable Social Housing Contractor who specialise in planned maintenance and repairs to Housing Stock across West Yorkshire, Lancashire and Greater Manchester areas. They specialise within re-roofing works but also undertake other aspects of planned maintenance including windows & doors and kitchens & bathrooms etc.
As a result of an increase in work, they are looking to recruit a Site Manager to manage a re-roofing scheme. The initial site is in Skipton, with future sites being in West Yorkshire & Lancashire areas.
As Site Manager, you will be responsible for running the site, with occasional visits from the Contracts Manager. Your duties will be:
Managing a site team including Tradesman, Subcontractors and Tenant Liaison Officer, ensuring works are being carried out to programme and within budget
Monitoring health and safety on site
Attending progress meetings, client meetings
Liaising with tenants and resolving any issues that may arise
The successful candidate MUST have a proven track record of working as a Site Manager within the Social Housing sector, ideally with experience managing re-roofing schemes.
Alternatively, the position would suit someone with a roofing trade background who has management experience in the construction industry.
You must have a sound knowledge of Health & Safety on site and have good technical and commercial awareness.
In addition, you must hold a CSCS card, SMSTS and valid First Aid. Scaffold Inspection or Working at Heights is ideal but not essential.
If you are interested in the position and would like to apply, please send your CV to Stephanie at Fawkes and Reece by following the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
The Company
* Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
* As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
* Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas.
The Role
* Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
* Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards
* Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
* Ensuring that customer enquiries are recorded and responded to promptly
* Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular.
Qualifications and relevant experience
* Experience within this role working within Social Housing Refurbishment schemes
* Tenant liaison experience and customer focused.
* Customer service qualification / health a safety would be beneficial but not essential.
* Experience of using a computerised Scheduling or planning systems
* Have a flexible approach to work under a wide variety of duties as they arise
* Ability to work alone with minimum supervision
How to Apply
* If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
This can be viewed at: (url removed)
Mar 23, 2022
The Company
* Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
* As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
* Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas.
The Role
* Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
* Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards
* Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
* Ensuring that customer enquiries are recorded and responded to promptly
* Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular.
Qualifications and relevant experience
* Experience within this role working within Social Housing Refurbishment schemes
* Tenant liaison experience and customer focused.
* Customer service qualification / health a safety would be beneficial but not essential.
* Experience of using a computerised Scheduling or planning systems
* Have a flexible approach to work under a wide variety of duties as they arise
* Ability to work alone with minimum supervision
How to Apply
* If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
This can be viewed at: (url removed)
The Company
* Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
* As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
* Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas.
The Role
* Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
* Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards
* Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
* Ensuring that customer enquiries are recorded and responded to promptly
* Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular.
Qualifications and relevant experience
* Experience within this role working within Social Housing Refurbishment schemes
* Tenant liaison experience and customer focused.
* Customer service qualification / health a safety would be beneficial but not essential.
* Experience of using a computerised Scheduling or planning systems
* Have a flexible approach to work under a wide variety of duties as they arise
* Ability to work alone with minimum supervision
How to Apply
* If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
This can be viewed at: (url removed)
Mar 23, 2022
The Company
* Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
* As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
* Immediate start working on gas and electricity contracts around the St Helens and Liverpool areas.
The Role
* Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
* Co-ordinating feedback from customers post-handover during the defects period take direct calls from customers and resolving enquiries at first contact where possible in accordance with defined customer standards
* Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
* Ensuring that customer enquiries are recorded and responded to promptly
* Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including; Gas Safety, Electrical testing, Asbestos compliance in particular.
Qualifications and relevant experience
* Experience within this role working within Social Housing Refurbishment schemes
* Tenant liaison experience and customer focused.
* Customer service qualification / health a safety would be beneficial but not essential.
* Experience of using a computerised Scheduling or planning systems
* Have a flexible approach to work under a wide variety of duties as they arise
* Ability to work alone with minimum supervision
How to Apply
* If you’re interested please call Emma Twigg on (phone number removed), send your CV to e.twigg@ionic.jobs or apply online
By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document.
This can be viewed at: (url removed)
Tenant Liaison Officer
01.03.2022 - 8 Months
Bristol
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Bristol.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Jan 21, 2022
Tenant Liaison Officer
01.03.2022 - 8 Months
Bristol
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Bristol.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
I am currently working with a Northwest based social housing contractor who are recruiting for a Tenant Liaison Officer based in North Manchester.
Our client is an established, respected contractor for their delivery service of repairs and maintenance within social housing. They are continuously growing and developing relationships with clients and customers in order to meet their needs with a personal touch.
Duties include:
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact for tenants
Develop positive relationships with tenants
Offer Support, responding to requests
Monitor customer satisfaction
Monitor customer complaints and resolve any potential issues
Collate data from customers ensuring all information is accurate and up to dateIdeal candidate:
Experience as a TLO/RLO
Customer focused
Excellent communication skills
Ability to use initiative and problem solve
Highly organised
Ability to drive with access to your own vehicleWe can offer a negotiable rate depending on experience for a project that will run for minimum of 5 months with the potential to extend further.
Please get in touch with Tianna Scally on (phone number removed) or (phone number removed) for more details on the opportunity, or apply below with your CV.
Building Careers UK are a specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Private Policy and Disclaimers which can be found on our website
Jan 21, 2022
I am currently working with a Northwest based social housing contractor who are recruiting for a Tenant Liaison Officer based in North Manchester.
Our client is an established, respected contractor for their delivery service of repairs and maintenance within social housing. They are continuously growing and developing relationships with clients and customers in order to meet their needs with a personal touch.
Duties include:
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact for tenants
Develop positive relationships with tenants
Offer Support, responding to requests
Monitor customer satisfaction
Monitor customer complaints and resolve any potential issues
Collate data from customers ensuring all information is accurate and up to dateIdeal candidate:
Experience as a TLO/RLO
Customer focused
Excellent communication skills
Ability to use initiative and problem solve
Highly organised
Ability to drive with access to your own vehicleWe can offer a negotiable rate depending on experience for a project that will run for minimum of 5 months with the potential to extend further.
Please get in touch with Tianna Scally on (phone number removed) or (phone number removed) for more details on the opportunity, or apply below with your CV.
Building Careers UK are a specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Private Policy and Disclaimers which can be found on our website
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Bristol area
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
Jan 21, 2022
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Bristol area
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
Tenant Liaison Officer
01.03.2022 - 8 Months
Tamworth
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Tamworth.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Jan 21, 2022
Tenant Liaison Officer
01.03.2022 - 8 Months
Tamworth
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Tamworth.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
An established and award winning social housing contractor is looking to employ a strong RLO/ TLO to work on a project delivering responsive maintenance contract.
As a RLO / TLO you will be a main point of contact with the tenants, assisting in arranging a repair, recording all your day to day work on a tracker with the aim of responding to all complaints as quickly as possible.
Essential:
- Excellent organisation skills and strong attention to detail
- At least 3 years experience as a Resident Liaison Officer or TLO working on decent homes programs / servicing occupied properties.
- IT skills (Good with Excel / MS Office) as well as ability to conduct letters/ reports
- Strong team player - Previous experience on repairs / reactive maintenance contracts
Please note that the right candidate must have their clean driving license, company vehicle and fuel card will be provided.
Please forward an updated CV to Ria: (url removed)
Oct 08, 2021
An established and award winning social housing contractor is looking to employ a strong RLO/ TLO to work on a project delivering responsive maintenance contract.
As a RLO / TLO you will be a main point of contact with the tenants, assisting in arranging a repair, recording all your day to day work on a tracker with the aim of responding to all complaints as quickly as possible.
Essential:
- Excellent organisation skills and strong attention to detail
- At least 3 years experience as a Resident Liaison Officer or TLO working on decent homes programs / servicing occupied properties.
- IT skills (Good with Excel / MS Office) as well as ability to conduct letters/ reports
- Strong team player - Previous experience on repairs / reactive maintenance contracts
Please note that the right candidate must have their clean driving license, company vehicle and fuel card will be provided.
Please forward an updated CV to Ria: (url removed)
Job Title - Tenant Liaison Officer
Sector - Social Housing
Rate - £13.00 Per Hour
Location - Sheffield
Start Date - ASAP
Duration - 6 Months - Temp to Perm
The Company
A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a temporary basis working in Sheffield.
The Role
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Monitor customer satisfaction
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
About You
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
- Full Driving Licence
- Excellent Communication and Interpersonal skills
- Experience of working in a customer facing environment
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Keen problem solving ability
- Organised and able to prioritise
- Proficiency in Microsoft Office
To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs
Oct 27, 2020
Job Title - Tenant Liaison Officer
Sector - Social Housing
Rate - £13.00 Per Hour
Location - Sheffield
Start Date - ASAP
Duration - 6 Months - Temp to Perm
The Company
A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a temporary basis working in Sheffield.
The Role
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Monitor customer satisfaction
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
About You
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
- Full Driving Licence
- Excellent Communication and Interpersonal skills
- Experience of working in a customer facing environment
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Keen problem solving ability
- Organised and able to prioritise
- Proficiency in Microsoft Office
To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs
Construction Jobs
HU6, Dunswell, East Riding of Yorkshire
My client are working on a long term project doing renovation works in the Hull area. Working on a variety of schemes from window and door replacemtns, external render and painting to kitchen refurbs. They are looking for an experienced RLO / TLO to work closely with the tenants on the project.
As the Resident Liaison Officer, you will be responsible for the following key tasks and responsibilities:
Carrying out H&S questionnaires
Briefing residents on work that will be carried out and in what timescales.
Liaising between residents and contractor for updates and progress reports.
Updating database system regarding work completions, starts and any additional queries etc....
Delivering a first-class service
If you would like more information or to discuss the role please get in touch
Sep 09, 2020
My client are working on a long term project doing renovation works in the Hull area. Working on a variety of schemes from window and door replacemtns, external render and painting to kitchen refurbs. They are looking for an experienced RLO / TLO to work closely with the tenants on the project.
As the Resident Liaison Officer, you will be responsible for the following key tasks and responsibilities:
Carrying out H&S questionnaires
Briefing residents on work that will be carried out and in what timescales.
Liaising between residents and contractor for updates and progress reports.
Updating database system regarding work completions, starts and any additional queries etc....
Delivering a first-class service
If you would like more information or to discuss the role please get in touch
Actaris Site Services are looking for an experienced RLO.
This is an ongoing role working directly for the main contractor.
This is internals and external project.
Please send CV's to be considered
Sep 09, 2020
Actaris Site Services are looking for an experienced RLO.
This is an ongoing role working directly for the main contractor.
This is internals and external project.
Please send CV's to be considered
Title: Resident Liaison Officer
Location: Loughton
*Applications close on 26th August 2020
For You. For everyone.
Kier Housing Maintenance provides services across both the public and private sector, focusing in particular on the local authority, housing association and private rented sectors. We work in the Housing repairs and maintenance sector, Voids, planned works, project work (including non-housing) and fire safety.
Kier Housing maintenance have an excellent opportunity for a Resident Liaison Officer to join our team
Some of your will be responsibilities:
Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders
Assist in delivering excellent customer service
Meet any operational targets that are set to deliver an effective and efficient service to the client.
Ensure that all supporting documentation is completed accurately and in good time.
Work closely with the Contract Manager to ensure all deliverables are on target and monitored closely.
To be responsible for auditing and collating accurate data, producing high quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance.What are we looking for?:
Experience of working in a similar role
Knowledge of contract responsibilities and requirements
Excellent customer service skills and ability to empathise with the customer
Able to influence people through clear, concise communication skills in both verbal and written format.
Compliance qualifications desirable.
Understands relevant legislation and compliance issuesIn reward for your hard work, we offer a competitive salary and market leading benefits package including
Free Life Assurance
Access to our valuable pension scheme Matched up to 7.5%
Kier Retirement Savings Plan
Generous annual leave allowance
Options to participate in Cycle2Work and Payroll Giving schemes
Two employee Share Scheme options
Employee Assistance Programme
Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers
Plus many more benefits geared to your wellbeing.Apply today!
It's worth remembering that we'll undertake the relevant/standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy.
Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
Let's shape your world together.
* Please note interviews make take place before the closing date
Aug 14, 2020
Permanent
Title: Resident Liaison Officer
Location: Loughton
*Applications close on 26th August 2020
For You. For everyone.
Kier Housing Maintenance provides services across both the public and private sector, focusing in particular on the local authority, housing association and private rented sectors. We work in the Housing repairs and maintenance sector, Voids, planned works, project work (including non-housing) and fire safety.
Kier Housing maintenance have an excellent opportunity for a Resident Liaison Officer to join our team
Some of your will be responsibilities:
Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders
Assist in delivering excellent customer service
Meet any operational targets that are set to deliver an effective and efficient service to the client.
Ensure that all supporting documentation is completed accurately and in good time.
Work closely with the Contract Manager to ensure all deliverables are on target and monitored closely.
To be responsible for auditing and collating accurate data, producing high quality documentation primarily for legislative, contractual, and 'Good Industry Practice' in order to achieve compliance.What are we looking for?:
Experience of working in a similar role
Knowledge of contract responsibilities and requirements
Excellent customer service skills and ability to empathise with the customer
Able to influence people through clear, concise communication skills in both verbal and written format.
Compliance qualifications desirable.
Understands relevant legislation and compliance issuesIn reward for your hard work, we offer a competitive salary and market leading benefits package including
Free Life Assurance
Access to our valuable pension scheme Matched up to 7.5%
Kier Retirement Savings Plan
Generous annual leave allowance
Options to participate in Cycle2Work and Payroll Giving schemes
Two employee Share Scheme options
Employee Assistance Programme
Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers
Plus many more benefits geared to your wellbeing.Apply today!
It's worth remembering that we'll undertake the relevant/standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy.
Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
Let's shape your world together.
* Please note interviews make take place before the closing date