Jan 24, 2021Full time
Case Progressor Conveyancing Services Cardiff We are looking for exceptional individuals to join our award winning Conveyancing Services team based in Cardiff. You will be an integral part of conveyancing process by proactively progressing transactions through inbound and outbound telephone calls, ensuring effective communication between colleagues and our customers. About The Role You will deal with a high volume of inbound calls from a variety of internal and external sources. You will be expected to maintain a high level of professionalism whilst progressing cases through the workflow management system as directed by your Team Manager or Senior Case Progressor. Key Responsibilities To deal with a high volume of inbound calls from a variety of internal and external sources in a professional and appropriate manner. To demonstrate an understanding and acceptance of customers and estate agents frustrations and show an ability to address problems in a positive and proactive manner. To actively manage call backs to our legal teams to ensure Service Legal Agreements are met. To support the legal teams in chasing exchanges, by calling third parties involved in the transaction, as directed by the Team Manager To demonstrate an understanding of the implications of giving misleading information to all parties in the transaction and the limit the amount of information provided to relevant parties in line with company procedures. Take all necessary action to prevent breaches of client data by carrying out appropriate security checks against each caller in line with company procedures. To demonstrate both a positive and can-do attitude to all callers, identifying any potential roadblocks within the conveyancing process and taking all appropriate action within the case progressors control to avoid unnecessary delays. Skills and Experience Outstanding customer service skills including both written and verbal communication Solid IT skills enabling competent use of a case management system Good organisational skills Eagerness to learn about all aspects of the conveyancing process Ability to work within a team but also on own initiative A desire to make a difference and to be an Ambassador for our service!