Yonder Global Group
City, London
What's Yonder? "It's as if Time Out, Amex and Monzo had a baby" - Will T, Yonder Member We're building the financial membership of the future. One that works for how you live now. Not how your parents banked in the '90s. Yonder combines credit and debit in one membership, designed to be fair, flexible, and actually enjoyable to use. No confusing terms. No dusty points system. Just rewards that actually feel rewarding - from bao to beer to a boarding pass. We raised £23.4M in September 2024 to grow the team, launch even better rewards, and expand beyond the UK. If that sounds good to you, you'll probably like it here. Sounds cool. What's my part in this? The rewards programme is the beating heart of Yonder. And we're at an inflection point. With 50,000+ members and £10M spent through our rewards platform, we've proven the model in London. Now we need to scale it-across the UK and into Europe-while maintaining the magic that makes Yonder special. As VP Partnerships, you'll own the commercial engine that powers Yonder's rewards programme. You'll be accountable for building a partnerships organisation that delivers both emotional resonance (curated, insider experiences) and rational value (broad accessibility and ROI) to our members, while generating sustainable revenue for Yonder. This role reports to our CEO Tim. What you'll do Originate new Yonder reward partners: You'll be expected to accelerate the expansion of our partnership network (at least tripling our inventory in the next 12 months) using a combination of direct sales, partner channels and affiliate platforms. Success is measured through member NPS. Build out the revenue function: Create repeatable acquisition, success, and monetisation playbooks that work across markets. This includes collaborating closely with Product, Marketing, Finance and Operations (and any other departments) since Partnerships touches every part of Yonder. Success is measured through top-line revenue growth and partner retention. Own the health of the overall network: You'll be responsible for getting the right balance between Member love, Partner value and Yonder monetisation. This also means owning the balance between brand vs breadth; curation vs accessibility; and revenue vs strategic value. Grow the team: You'll lead a high-performing team of 5 (including our current Head of Partnerships Hels) which you will scale as we grow. This will involve designing an org structure that supports our growth ambitions, as much as building the team. Expand geographically: Lead go-to-market in 1 new international market in Q1 of 2026, and 3-4 more as a fast follow. You're a great fit if you Have scaled a 2-sided network business. You have experience creating and capturing value for brands (supply), members (demand), and you are extremely well-versed in navigating the tension between these two groups in order to accelerate the flywheel of network effects Have built and led a fast-growing sales or partnerships team. You are as adept at hiring and developing talent, as you are building the systems to ensure the team is more than the sum of its parts. This includes scaling our partner acquisition engine with clear funnel metrics, developing a partner success function that drives >95% retention and expansion opportunities, and establishing an inbound and lead generation function. Have great taste. As well as balancing the business value between members, partners and Yonder, you have a strong point of view on the brand value of working with challenger, indies and small businesses (whilst knowing how to complement these with larger more 'everyday' value brands). Are comfortable rolling your sleeves up. This is a lean team, with a big remit. We don't have SDRs, or Sales Enablement or Data Analysts. You are as likely to be leading on an enterprise partner, as you are designing the communications plan to launch a partner, and reporting back to them on campaign performance. Have led the launch of new international markets. You know that proving a model in one market does not necessarily mean you can copy and paste into another. The supply side is a function of consumer behaviours and demand, which vary by country and culture. You know which parts of the playbook scale and which parts need to be re-written, and you can draw on previous experience to steer the GTM ship. You won't be a great fit if you Have only worked in pure B2B environments. You need to be as comfortable getting into the consumer mindset, and understanding how they make everyday spending decisions, as you are speaking the language of business decision makers. This isn't a pure B2B SaaS sales role. Chase revenue at any cost: We care about hitting targets, but not at the expense of the member experience or partner alignment. If you'd push through a bad-fit deal to make a number, we'll be misaligned. Have a fixed idea of how teams grow and succeed. Yonder's rewards programme and therefore Partnerships department is probably one of the more unique set ups on the market. You will likely have executed a lot of initiatives that are very adjacent or similar to the challenges you'll find at Yonder, but it's unlikely you'll have shipped the exact configuration. Need a big machine around you. If you need lots of infrastructure to do your best work, you might find Yonder too lean. What's it like working at Yonder? We're office-first, remote-friendly We're based in our Hoxton office, complete with a terrace, breakfast, coffee (from a barista), dogs, beer taps and plenty of comfortable space to do your best work. We expect you to come into the office at least 3 days a week, with everyone coming in on Mondays. We take a values-led approach Our principles are incredibly important to us, so we recommend you check them out here: Our DNA We take development really seriously We have a pretty structured process for progression, with fortnightly one-on-ones and quarterly peer perspectives. We also take some time at the end of each week to reflect and celebrate what we've learned and achieved. What's in it for me? Depending on your skill set and what you can bring from day one, you'll be looking at: £129,600 - £136,537 annual salary £192,668 - £206,542 stock options Plus ️ 35 holidays (27 days annual leave + 8 days public leave) 2x team-building offsites per year (1 in the UK, 1 abroad) ️ Private healthcare with Vitality, including mental health, dental & vision cover 16 weeks enhanced parental leave for all parents after being with Yonder for 1 year Financial coaching with Octopus Money Learning & training allowance (£750/year) that you can use on books, courses, etc Regular team breakfasts and lunch ️ Regular team events like Mini-golf, Escape Room, Cocktail making Cycle-to-work scheme ️ Fresh pour-over coffee made by our very own CEO, Tim What's the interview process like? We take the candidate experience really seriously, so we've made the process as transparent as possible. We also promise to be super responsive, and will never leave you wondering where you stand for weeks on end. Here's how it works: Stage 1: Intro call (45 mins): You will have an initial call with Hels to find out more about you and to tell you more about us. Stage 2: Case study (60 mins): We'll work through a live case study during this interview to go over your technical skills. This stage will be with our VP Strategy & Ops and a member of our partnerships team. Materials and questions will be shared in advance. Stage 3: On-site Interviews: We'll run through three 60-minute interviews, with a 15 min comfort break between each interview. This will also be a great opportunity for you to meet the rest of the team. Interviews will be structured as follows: Experience interview (60 mins): We'll deep dive into your CV and talk about your partnerships experience. This will be with Tim and a member of our partnerships team. Values interview (60 mins): We want to learn more about how you work - we'll ask you questions related to our principles (Our DNA). This stage will be with two members of our wider team Leadership interview (60 mins): We'll dig deeper into how you think about building and growing teams and developing talent. This stage will be with our CTO and VP Marketing. If you're successful at this stage - we'll ask for three references Stage 4: Offer If everyone's happy, we'll make you an offer to join us All offers are subject to right to work & criminal background checks. Other things to know: We love closing the feedback loop at Yonder. You can expect specific feedback on our decision from Stage 2 onwards, and you can always ask for more. We must complete the right to work, credit, &criminal background checks for every new Yonder-er for compliance purposes because we handle sensitive customer data. We also do reference checks, ideally with your most recent manager on the phone. We like to move quickly at Yonder, so we will be ready to onboard you once the above checks are complete - the entire process can take between 2 - 6 weeks. We know that diverse teams build better products. If you're from an under-represented community . click apply for full job details
What's Yonder? "It's as if Time Out, Amex and Monzo had a baby" - Will T, Yonder Member We're building the financial membership of the future. One that works for how you live now. Not how your parents banked in the '90s. Yonder combines credit and debit in one membership, designed to be fair, flexible, and actually enjoyable to use. No confusing terms. No dusty points system. Just rewards that actually feel rewarding - from bao to beer to a boarding pass. We raised £23.4M in September 2024 to grow the team, launch even better rewards, and expand beyond the UK. If that sounds good to you, you'll probably like it here. Sounds cool. What's my part in this? The rewards programme is the beating heart of Yonder. And we're at an inflection point. With 50,000+ members and £10M spent through our rewards platform, we've proven the model in London. Now we need to scale it-across the UK and into Europe-while maintaining the magic that makes Yonder special. As VP Partnerships, you'll own the commercial engine that powers Yonder's rewards programme. You'll be accountable for building a partnerships organisation that delivers both emotional resonance (curated, insider experiences) and rational value (broad accessibility and ROI) to our members, while generating sustainable revenue for Yonder. This role reports to our CEO Tim. What you'll do Originate new Yonder reward partners: You'll be expected to accelerate the expansion of our partnership network (at least tripling our inventory in the next 12 months) using a combination of direct sales, partner channels and affiliate platforms. Success is measured through member NPS. Build out the revenue function: Create repeatable acquisition, success, and monetisation playbooks that work across markets. This includes collaborating closely with Product, Marketing, Finance and Operations (and any other departments) since Partnerships touches every part of Yonder. Success is measured through top-line revenue growth and partner retention. Own the health of the overall network: You'll be responsible for getting the right balance between Member love, Partner value and Yonder monetisation. This also means owning the balance between brand vs breadth; curation vs accessibility; and revenue vs strategic value. Grow the team: You'll lead a high-performing team of 5 (including our current Head of Partnerships Hels) which you will scale as we grow. This will involve designing an org structure that supports our growth ambitions, as much as building the team. Expand geographically: Lead go-to-market in 1 new international market in Q1 of 2026, and 3-4 more as a fast follow. You're a great fit if you Have scaled a 2-sided network business. You have experience creating and capturing value for brands (supply), members (demand), and you are extremely well-versed in navigating the tension between these two groups in order to accelerate the flywheel of network effects Have built and led a fast-growing sales or partnerships team. You are as adept at hiring and developing talent, as you are building the systems to ensure the team is more than the sum of its parts. This includes scaling our partner acquisition engine with clear funnel metrics, developing a partner success function that drives >95% retention and expansion opportunities, and establishing an inbound and lead generation function. Have great taste. As well as balancing the business value between members, partners and Yonder, you have a strong point of view on the brand value of working with challenger, indies and small businesses (whilst knowing how to complement these with larger more 'everyday' value brands). Are comfortable rolling your sleeves up. This is a lean team, with a big remit. We don't have SDRs, or Sales Enablement or Data Analysts. You are as likely to be leading on an enterprise partner, as you are designing the communications plan to launch a partner, and reporting back to them on campaign performance. Have led the launch of new international markets. You know that proving a model in one market does not necessarily mean you can copy and paste into another. The supply side is a function of consumer behaviours and demand, which vary by country and culture. You know which parts of the playbook scale and which parts need to be re-written, and you can draw on previous experience to steer the GTM ship. You won't be a great fit if you Have only worked in pure B2B environments. You need to be as comfortable getting into the consumer mindset, and understanding how they make everyday spending decisions, as you are speaking the language of business decision makers. This isn't a pure B2B SaaS sales role. Chase revenue at any cost: We care about hitting targets, but not at the expense of the member experience or partner alignment. If you'd push through a bad-fit deal to make a number, we'll be misaligned. Have a fixed idea of how teams grow and succeed. Yonder's rewards programme and therefore Partnerships department is probably one of the more unique set ups on the market. You will likely have executed a lot of initiatives that are very adjacent or similar to the challenges you'll find at Yonder, but it's unlikely you'll have shipped the exact configuration. Need a big machine around you. If you need lots of infrastructure to do your best work, you might find Yonder too lean. What's it like working at Yonder? We're office-first, remote-friendly We're based in our Hoxton office, complete with a terrace, breakfast, coffee (from a barista), dogs, beer taps and plenty of comfortable space to do your best work. We expect you to come into the office at least 3 days a week, with everyone coming in on Mondays. We take a values-led approach Our principles are incredibly important to us, so we recommend you check them out here: Our DNA We take development really seriously We have a pretty structured process for progression, with fortnightly one-on-ones and quarterly peer perspectives. We also take some time at the end of each week to reflect and celebrate what we've learned and achieved. What's in it for me? Depending on your skill set and what you can bring from day one, you'll be looking at: £129,600 - £136,537 annual salary £192,668 - £206,542 stock options Plus ️ 35 holidays (27 days annual leave + 8 days public leave) 2x team-building offsites per year (1 in the UK, 1 abroad) ️ Private healthcare with Vitality, including mental health, dental & vision cover 16 weeks enhanced parental leave for all parents after being with Yonder for 1 year Financial coaching with Octopus Money Learning & training allowance (£750/year) that you can use on books, courses, etc Regular team breakfasts and lunch ️ Regular team events like Mini-golf, Escape Room, Cocktail making Cycle-to-work scheme ️ Fresh pour-over coffee made by our very own CEO, Tim What's the interview process like? We take the candidate experience really seriously, so we've made the process as transparent as possible. We also promise to be super responsive, and will never leave you wondering where you stand for weeks on end. Here's how it works: Stage 1: Intro call (45 mins): You will have an initial call with Hels to find out more about you and to tell you more about us. Stage 2: Case study (60 mins): We'll work through a live case study during this interview to go over your technical skills. This stage will be with our VP Strategy & Ops and a member of our partnerships team. Materials and questions will be shared in advance. Stage 3: On-site Interviews: We'll run through three 60-minute interviews, with a 15 min comfort break between each interview. This will also be a great opportunity for you to meet the rest of the team. Interviews will be structured as follows: Experience interview (60 mins): We'll deep dive into your CV and talk about your partnerships experience. This will be with Tim and a member of our partnerships team. Values interview (60 mins): We want to learn more about how you work - we'll ask you questions related to our principles (Our DNA). This stage will be with two members of our wider team Leadership interview (60 mins): We'll dig deeper into how you think about building and growing teams and developing talent. This stage will be with our CTO and VP Marketing. If you're successful at this stage - we'll ask for three references Stage 4: Offer If everyone's happy, we'll make you an offer to join us All offers are subject to right to work & criminal background checks. Other things to know: We love closing the feedback loop at Yonder. You can expect specific feedback on our decision from Stage 2 onwards, and you can always ask for more. We must complete the right to work, credit, &criminal background checks for every new Yonder-er for compliance purposes because we handle sensitive customer data. We also do reference checks, ideally with your most recent manager on the phone. We like to move quickly at Yonder, so we will be ready to onboard you once the above checks are complete - the entire process can take between 2 - 6 weeks. We know that diverse teams build better products. If you're from an under-represented community . click apply for full job details
University of Auckland
Auckland, New Zealand
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.
Our significant Property Portfolio represents a vibrant, valuable, and complex network of physical spaces that enable learning and teaching, research and innovation, support the student experience as well as our partnerships and engagement.
The Property Services team has a strong reputation for providing a leading-edge planning and development consultancy that contributes to the success of the University of Auckland through the provision of high-quality physical environments. We build and service some of the largest and most complex buildings and construction projects in the country.
Te Rautaki Tūāpapa, our new Estate Strategy to 2030, reinforces our commitment to sustainability and provides a cohesive, future-focussed and coordinated approach to investment in, and management of, our physical environments throughout the University estate.
Job Description
The opportunity | Te Whiwhinga mahi
We have a fantastic opportunity for a senior level leader to join our Capital Works team as Associate Director – Capital Works.
You will be working across a wide and varied portfolio of projects successfully managing consultant teams focused on delivery of significant projects through to completion phase.
Opportunities include working on specialist research facilities like the recently completed Space Institute in the Engineering School, high-tech teaching spaces like our Financial Lab and student accommodation upgrades right through to our much larger programme builds which include state of the art scientific and medical research facilities; teaching and learning facilities; or projects to support the student experience such as the new Recreation and Wellness Centre prominent on Symonds Street.
This is a pivotal role with key accountability for the planning, resourcing, investigation and delivery of major capital works projects.
Some key aspects and responsibilities include:
Engaging and managing consultant design teams.
Leading internal and external project managers engaged on capital projects
Stakeholder management across the University community and externally.
Ensuring the implementation of the University’s sustainability goals and meeting sustainability criteria identified for each project. Project procurement including calling and evaluation of tenders, tender documents, adherence to standards and consents.
Delivering exciting and cutting-edge design which talks to our place in Tamaki Makaurau, Aotearoa, and the Pacific region.
Construction management including leading internal and external teams, monitoring and recording progress including financials whilst liaising with engineers, consultants, the planning team and other internal stakeholders.
The development and implementing masterplans.
Managing resourcing, investigations, project briefs, programmes, design reports and budget approvals.
Strategic and Risk management.
For more information please see Position Description and Candidate Information Booklet
About you | He kōrero mōu
As an experienced leader, our ideal candidate will demonstrate a high-level ability to influence and communicate effectively to a diverse range of stakeholders. They will demonstrate cultural sensitivity, embrace diversity, and have the technical background to understand projects from multiple viewpoints and this will come from significant commercial and project management experience from a construction/architecture environment. They will operate with energy and passion and will demonstrate a collaborative approach where they partner closely with peers, value the needs of others and model best practice principals and behaviours. Teamwork, customer focus and negotiation skills are vital to the role.
Preference will be given to candidates with a proven understanding of large-scale building programmes and large impact compliance works and those who can demonstrate an ability to think and act strategically to provide valuable input to achieve the best long-term outcomes.
What we offer | Ngā āhuatanga kei a mātou
We offer our staff more than just a job - we offer them an opportunity to be part of a dynamic, world class organisation which provides staff with benefits and support throughout their lives and careers. We have a number of generous benefits that we believe will be important to you:
We realise your time is important to you. We offer a range of leave entitlements, including five weeks annual leave a year , and flexible working arrangements which allow for a greater work life balance.
UoA staff have access to two superannuation plans, Kiwisaver and UniSaver New Zealand, with the University contributing 6.75% annually towards UniSaver.
Your happiness and wellbeing at work is important to us. We have a range of support programmes and benefits available to support health and wellbeing. Discounted health insurance and eye testing, flu jabs, a Recreation Centre on campus, as well as a new state of the art recreation centre being built right now.
Enjoy our beautiful park like grounds and take advantage of the facilities on offer including childcare, parking, cafes, libraries etc.
Additional Information
How to apply | Me pēhea te tuku tono
This position will be advertised both internally and externally and is due to close on the 10th September 2023.
Applications must be submitted online, by the closing date to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Joshua Chapman j.chapman@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.
Our significant Property Portfolio represents a vibrant, valuable, and complex network of physical spaces that enable learning and teaching, research and innovation, support the student experience as well as our partnerships and engagement.
The Property Services team has a strong reputation for providing a leading-edge planning and development consultancy that contributes to the success of the University of Auckland through the provision of high-quality physical environments. We build and service some of the largest and most complex buildings and construction projects in the country.
Te Rautaki Tūāpapa, our new Estate Strategy to 2030, reinforces our commitment to sustainability and provides a cohesive, future-focussed and coordinated approach to investment in, and management of, our physical environments throughout the University estate.
Job Description
The opportunity | Te Whiwhinga mahi
We have a fantastic opportunity for a senior level leader to join our Capital Works team as Associate Director – Capital Works.
You will be working across a wide and varied portfolio of projects successfully managing consultant teams focused on delivery of significant projects through to completion phase.
Opportunities include working on specialist research facilities like the recently completed Space Institute in the Engineering School, high-tech teaching spaces like our Financial Lab and student accommodation upgrades right through to our much larger programme builds which include state of the art scientific and medical research facilities; teaching and learning facilities; or projects to support the student experience such as the new Recreation and Wellness Centre prominent on Symonds Street.
This is a pivotal role with key accountability for the planning, resourcing, investigation and delivery of major capital works projects.
Some key aspects and responsibilities include:
Engaging and managing consultant design teams.
Leading internal and external project managers engaged on capital projects
Stakeholder management across the University community and externally.
Ensuring the implementation of the University’s sustainability goals and meeting sustainability criteria identified for each project. Project procurement including calling and evaluation of tenders, tender documents, adherence to standards and consents.
Delivering exciting and cutting-edge design which talks to our place in Tamaki Makaurau, Aotearoa, and the Pacific region.
Construction management including leading internal and external teams, monitoring and recording progress including financials whilst liaising with engineers, consultants, the planning team and other internal stakeholders.
The development and implementing masterplans.
Managing resourcing, investigations, project briefs, programmes, design reports and budget approvals.
Strategic and Risk management.
For more information please see Position Description and Candidate Information Booklet
About you | He kōrero mōu
As an experienced leader, our ideal candidate will demonstrate a high-level ability to influence and communicate effectively to a diverse range of stakeholders. They will demonstrate cultural sensitivity, embrace diversity, and have the technical background to understand projects from multiple viewpoints and this will come from significant commercial and project management experience from a construction/architecture environment. They will operate with energy and passion and will demonstrate a collaborative approach where they partner closely with peers, value the needs of others and model best practice principals and behaviours. Teamwork, customer focus and negotiation skills are vital to the role.
Preference will be given to candidates with a proven understanding of large-scale building programmes and large impact compliance works and those who can demonstrate an ability to think and act strategically to provide valuable input to achieve the best long-term outcomes.
What we offer | Ngā āhuatanga kei a mātou
We offer our staff more than just a job - we offer them an opportunity to be part of a dynamic, world class organisation which provides staff with benefits and support throughout their lives and careers. We have a number of generous benefits that we believe will be important to you:
We realise your time is important to you. We offer a range of leave entitlements, including five weeks annual leave a year , and flexible working arrangements which allow for a greater work life balance.
UoA staff have access to two superannuation plans, Kiwisaver and UniSaver New Zealand, with the University contributing 6.75% annually towards UniSaver.
Your happiness and wellbeing at work is important to us. We have a range of support programmes and benefits available to support health and wellbeing. Discounted health insurance and eye testing, flu jabs, a Recreation Centre on campus, as well as a new state of the art recreation centre being built right now.
Enjoy our beautiful park like grounds and take advantage of the facilities on offer including childcare, parking, cafes, libraries etc.
Additional Information
How to apply | Me pēhea te tuku tono
This position will be advertised both internally and externally and is due to close on the 10th September 2023.
Applications must be submitted online, by the closing date to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Joshua Chapman j.chapman@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
Construction Jobs
Stratford, London
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Defect Co-ordinator, you will provide an exceptional customer care service to all Vistry Partnerships London Clients in accordance with the guidelines specified within the associated contract conditions. You will ensure the attendance of all defects reported to Vistry Partnerships London contracts during each defect's liability period are completed within the stipulated timescales. You will inform all clients and their home buyers in accordance with KPIs as to the status of all reported defect issues. You will aid in securing the release of all monies held in retention upon each contract within the contractual requirements.
What we would like from you:
Key Responsibilities -
Record defect issues immediately upon the Defects Management Database
If doubt exists regarding the authenticity of the reported defect issue, contact the originator or tenant of the report to ascertain the providence of the reported issue, before sending the defect issue for action to the appropriate party.
Arrange access appointments with client/contract administrators/tenants for VP London operatives and sub-contractors, where possible, and confirm appointments with all parties.
Ensure that all Subcontractors and Directly Employed Operatives are attending to defects in accordance with the requirements of the companies "Code of Conduct".
Chase sub-contractors regarding the status of the reported defect issue and required actions where applicable and issue notice to the subcontractor upon failure of attendance with contractual obligations.
Update the database with the cause of each defect, date completed and ensuring defect trend analysis.
Write to Contract Administrator/Client/Home Buyer on a weekly/fortnightly/monthly basis or as required by the contract to confirm the status of each reported defect (open, closed & abortive). Scan all signed "defect report sheets" and issue with the status report
Issue defect reports to assigned subcontractor/VP London Customer Services Operative for completion within the time scales proscribed within the contract
Ensure that the Contract Administrator, Client and the Clients Tenants are kept fully appraised of the status of each reported defects issue
Issue, weekly, fortnightly and monthly status reports in confirmation of open, closed and abortive issues together with the appropriate objective evidence in confirmation of same
Competencies -
Experience of providing Customer Service Defects Management in a busy organisation.
Experience of working with contractors and supply Chain Partners and monitoring of service standards
Understanding of employer's requirements and working within KPI and service level agreements
Proven experience of delivering excellent customer care and service in a large organisation
Experience of complaints handling and follow up procedures
Ability to work as part of a team but also have self-motivation to manage and be responsible for own workloads
Ability to work well in a high pressurised environment
Strong Work Ethic
Time management Skills
Show a willingness to receive constructive feedback and use it to grow
Clear communication skills
Collaborating and working well together with others
Conflict management and resolution skills
Positive Attitude
Active Listener
Working knowledge of MS Office
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
It would be desirable if the person had proficiency in Clixifix and 4 Projects.
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders
Vistry Partnerships - Our Story:
Delivering homes and revitalising communities is at the heart of what we do. Working with local authorities, housing associations and investors, we create lasting partnerships and deliver vibrant, sustainable places to live.
As a leading regeneration specialist, we have offices throughout England and a strong national footprint. With over 100 sites currently in production, we are recognised as an innovative and collaborative industry leader, focused on creating as many new homes of all tenures as possible.
In a Nutshell:
As our Defect Co-ordinator, you will provide an exceptional customer care service to all Vistry Partnerships London Clients in accordance with the guidelines specified within the associated contract conditions. You will ensure the attendance of all defects reported to Vistry Partnerships London contracts during each defect's liability period are completed within the stipulated timescales. You will inform all clients and their home buyers in accordance with KPIs as to the status of all reported defect issues. You will aid in securing the release of all monies held in retention upon each contract within the contractual requirements.
What we would like from you:
Key Responsibilities -
Record defect issues immediately upon the Defects Management Database
If doubt exists regarding the authenticity of the reported defect issue, contact the originator or tenant of the report to ascertain the providence of the reported issue, before sending the defect issue for action to the appropriate party.
Arrange access appointments with client/contract administrators/tenants for VP London operatives and sub-contractors, where possible, and confirm appointments with all parties.
Ensure that all Subcontractors and Directly Employed Operatives are attending to defects in accordance with the requirements of the companies "Code of Conduct".
Chase sub-contractors regarding the status of the reported defect issue and required actions where applicable and issue notice to the subcontractor upon failure of attendance with contractual obligations.
Update the database with the cause of each defect, date completed and ensuring defect trend analysis.
Write to Contract Administrator/Client/Home Buyer on a weekly/fortnightly/monthly basis or as required by the contract to confirm the status of each reported defect (open, closed & abortive). Scan all signed "defect report sheets" and issue with the status report
Issue defect reports to assigned subcontractor/VP London Customer Services Operative for completion within the time scales proscribed within the contract
Ensure that the Contract Administrator, Client and the Clients Tenants are kept fully appraised of the status of each reported defects issue
Issue, weekly, fortnightly and monthly status reports in confirmation of open, closed and abortive issues together with the appropriate objective evidence in confirmation of same
Competencies -
Experience of providing Customer Service Defects Management in a busy organisation.
Experience of working with contractors and supply Chain Partners and monitoring of service standards
Understanding of employer's requirements and working within KPI and service level agreements
Proven experience of delivering excellent customer care and service in a large organisation
Experience of complaints handling and follow up procedures
Ability to work as part of a team but also have self-motivation to manage and be responsible for own workloads
Ability to work well in a high pressurised environment
Strong Work Ethic
Time management Skills
Show a willingness to receive constructive feedback and use it to grow
Clear communication skills
Collaborating and working well together with others
Conflict management and resolution skills
Positive Attitude
Active Listener
Working knowledge of MS Office
Practical knowledge of NHBC, LABC & Premier Guarantee guidelines
It would be desirable if the person had proficiency in Clixifix and 4 Projects.
The Good Stuff:
Vistry Partnerships is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include…
Competitive salary and package
28 days holiday plus the option to buy or sell up to 5 days
Private Healthcare
Sharesave scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership
Vistry Group brings together the energy and talents of Bovis Homes, Linden Homes and Vistry Partnerships (formerly Galliford Try Partnerships).
With developments from Northumberland to Cornwall and Cheshire to Norfolk, Vistry Group will be delivering around 12,000 homes a year across the country, this makes us one of the top five housebuilders in the UK.
We are a real powerhouse of a business with a focus on delivering for our people, our customers, our clients, our contractors and our shareholders
