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Customer Service Advisor Location: Peterborough (Office Based) Type: Full-time, Permanent Salary: Competitive basic salary with a realistic OTE £28,000 - £30,000 Are you ready to take the next step in your customer service career? Join IMH, part of the UK s leading new homes mortgage specialist, The New Homes Group where you ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence. Why This Role? • Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance. • Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development. • Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria. • Great working environment: Beautiful countryside offices in a converted barn with free onsite parking. • Work-life balance: Monday to Friday, 9AM 5:30PM. What You ll Do: • Re-engage and support our Lifetime Members by preparing them for their mortgage reviews. • Deliver exceptional customer service over the phone with clarity, empathy, and professionalism. • Maintain accurate client records and handle increasingly complex mortgage enquiries as you grow in the role. • Be part of a fast-paced, dynamic team where your contribution truly matters. Who You Are: • You have at least 12 months experience in telephone-based customer service or sales. • A confident communicator with excellent listening skills able to explain complex information simply. • Highly organized, detail-oriented, and motivated to exceed targets. • Comfortable with Microsoft Office (Excel, Word, Outlook) and quick to learn new software. • Experience in the mortgage or financial services sector is a plus but not essential! Perks & Benefits: • Permanent full-time role with extensive induction and ongoing training. • 33 days holiday (including bank holidays). • Generous maternity and paternity leave • Contributory workplace pension. • Generous staff referral bonus. • Death in service cover and free health screening. Ready to Apply? If you re motivated, disciplined, and eager to launch a rewarding career, we want to hear from you ! Apply now or call Elliott Pennell on (phone number removed) for a confidential chat. Immediate interviews and start dates available!