58 jobs found

Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info

About the Role You will be responsible for maximisation of income collection and arrears reduction on a patch of up to 1000 residential council properties. You will be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. Where preventative action fails, you will be required to take appropriate recovery steps and possible legal action to recover the debt. The role requires regular monitoring of rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council's arrears recovery procedure. Ideally, we are looking for someone with previous experience in the social housing sector but would consider applicants with the ability to demonstrate experience within a similar income/debt collection role or front line customer facing service. We need skilled and effective communicators and confident negotiators who are able to liaise with a variety of stakeholders in order to deliver challenging rent collection targets. We are willing to grow our own talent for those that have strong customer service skills and experience in a customer-facing role, with potential, an eagerness to learn, and an interest in pursuing a career in rent recovery in local government. Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer Rent Arrears Officer

Home based, and required to occasionally travel to Bristol or Dudley Area Here at Stonewater, we are seeking a Lettings Officer to join our Lettings team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Stonewater through the letting of homes. Working well on your own initiative with a dedicated case load as well as part of a team, you will be responsible for responding to a variety of enquiries covering the process from key to key. Dependent on whether you are working on our empty homes or lettings side the tasks may vary, but include handling tenancy terminations, scheduling of works to empty homes, contractor management, after care, as well as the advertising of our homes, customer applications, virtual sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can-do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and third party Interfaces (once training is provided). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?

Your new company This is an exciting opportunity to join a progressive local council committed to delivering high-quality housing services and building thriving communities. The council is focused on reducing inequality, improving wellbeing, and driving sustainability through its housing initiatives. Your new role As an Area Housing Manager, you will lead the delivery of high-quality, tenant-focused housing services for a local council. You'll be responsible for managing a designated area and overseeing a team of Housing Officers and Area Improvement Officers. Your role will involve ensuring compliance with housing legislation, driving service improvements, and acting as a key point of contact for complex tenancy cases and stakeholder engagement. This is a highly visible and hands-on position where you'll work collaboratively across departments and with external partners to deliver proactive and preventative housing services. You'll also coordinate emergency responses, manage performance metrics, and support tenant engagement initiatives. The role is based in Oxford three days per week, with flexibility to work from home for the remainder of the week. Key responsibilities include: Leading a multidisciplinary team delivering tenancy management services. Acting as a point of escalation for complex and sensitive tenancy cases. Ensuring compliance with housing legislation and regulatory standards. Driving continuous service improvement and monitoring tenant satisfaction. Coordinating emergency responses such as fire, flood, or power outages. Conducting monthly inspections with tenants, councillors, and stakeholders. Managing area-based budgets for environmental and small-scale improvements. Building effective partnerships with internal departments and external agencies. Supporting tenant engagement and feedback initiatives. Monitoring and reporting on performance metrics including void turnaround and tenancy sign-ups. Hours: 37 hours per week. Contract: 3 months with the possibility of an extension. Salary: 45000 - 47000 pro rata based on experience What you'll need to succeed Experience in housing management within a local authority or registered provider. Strong leadership and stakeholder engagement skills. Knowledge of housing legislation, including the Social Housing Regulation Act 2023. A proactive, tenant-focused approach to service delivery. CIH Level 4 or equivalent experience is desirable. What you'll get in return Competitive salary (pro rata) Hybrid working - 3 days per week in Oxford with flexibility to work from home. Opportunity to contribute to impactful housing services. Supportive team culture and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Must be an experienced Housing Officer, particularly with Anti-Social Behaviour and Neighbourhood Management . They will be based in Harrogate . key job roles -The allocation and management of council housing, monitoring introductory tenancies, which may include court attendance, dealing with breaches of tenancy, promoting tenant participation, and liaising with other services and external agencies. -The postholder will be working as part of a small team of housing professionals committed to providing a high-quality housing management service to a defined area of the district of North Yorkshire. -The post holder will be required to work in partnership with both internal teams and external partners in the delivery of the job requirements. -Some of the key job roles will include the allocation and management of council housing, monitoring introductory tenancies, which may include court attendance, dealing with breaches of tenancy, promoting tenant participation, and liaising with other services and external agencies. -The job holder will be expected to undertake other duties and responsibilities relevant to the nature and scope of the post. This post involves spoken communications, so a confident use of English language is required.

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing / Tenancy Officer and be the face of their housing service in the community. Housing / Tenancy Officer - 5 positions available! Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours UK Driving Licence and own vehicle is desirable but not essential These posts are subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Neighbourhood Officer Temporary, 8-12 weeks 27 Umbrella Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer to join an organisation based in Manchester. Duties & Responsibilities of the Neighbourhood Officer: Identify and manage low level breaches of tenancy Conduct estate inspections and tenancy visits Liaise with third party agencies including local authorities, police and support services Manage anti-social behaviour Support the provision of an effective void, repairs and maintenance service Essential Requirements of the Neighbourhood Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Summary: One of my local government clients is currently seeking a skilled and motivated Housing Officer for a temporary position based in the Buckland Housing Office. The successful candidate will work across the Buckland estate, supporting tenants and helping manage tenancy-related matters. Key Information: The role is located close to the main area office. Free on-street parking is available nearby. Flexible hybrid working with up to two days from home. Requirements: Experience in tenancy management or housing services Knowledge of social housing and local authority processes Excellent interpersonal and communication skills This is a fantastic opportunity to contribute to your local community in a supportive and professional environment. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Interim Neighbourhood Officer We are seeking an Interim Neighbourhood Officer to join a Housing Association in London and the South East. Reporting to the Area Manager, you will manage a patch across East London , delivering a high-quality and proactive housing management service to residents. Key Responsibilities: Provide a responsive and professional tenancy management service, resolving resident queries efficiently. Conduct property and tenancy visits to ensure compliance with tenancy agreements. Manage low-level ASB and nuisance issues , escalating complex cases to specialist officers. Work with the Rent Income team to address payment discrepancies and support arrears recovery. Oversee the voids process , including advertising, shortlisting, and coordinating void works. Liaise with the Repairs team to ensure maintenance issues are completed promptly. Build strong relationships with residents, colleagues, and partner agencies to promote safe and sustainable communities. Requirements: Proven experience in housing management or neighbourhood services . Excellent communication, organisational, and problem-solving skills. Ability to manage a varied caseload independently. Full UK driving licence and access to a vehicle (travel across East Anglia required). Comfortable working in a hybrid and agile environment.

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in East London. What the job will be doing To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents. What you will need Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. Experience of working with tenants and/or leaseholders Risk Management. Compliance in terms of tenancy management and property management. Exceptional customer service. Ability to quickly simplify and disseminate complex information. The confidence and determination to do the right thing by residents and challenge the norm. Operational knowledge of the regulatory environment for housing associations. Awareness of budget management and value for money. A natural curiosity and persistence around getting answers and clarity. Able to communicate effectively with a variety of audiences. A problem solver. Demonstrates empathy and care when interacting with others. A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role. How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles. Industry Housing

We're recruiting an experienced and proactive Housing Officer to deliver a high-quality housing management service across a mixed-tenure portfolio. This is an excellent opportunity to join a forward-thinking housing team committed to providing safe, sustainable homes and excellent customer service to residents. The successful candidate will be responsible for managing tenancies from start to finish - ensuring compliance, tackling tenancy breaches, supporting residents to sustain their homes, and helping to build safe and thriving communities. You'll play a key role in resolving complex housing issues, offering guidance to Assistant Housing Officers, and ensuring the service meets high operational and regulatory standards. Experience using Orchard (MRI Enterprise) is preferred, and you'll need to be confident working independently with minimal training or supervision. The Role Manage a defined patch of general needs properties, delivering a proactive and responsive housing management service. Handle tenancy issues including breaches, complaints, and ASB in line with legislation and policy. Conduct tenancy audits, home visits, and estate inspections to ensure properties and neighbourhoods are well maintained. Support residents to sustain their tenancies, including signposting for welfare and financial support where needed. Provide informal advice and guidance to Assistant Housing Officers to ensure consistency across the team. Work collaboratively with internal departments and external agencies to resolve safeguarding concerns and tenancy issues. Maintain accurate and up-to-date case records using the Orchard (MRI Enterprise) system. Ensure all housing services are delivered in accordance with regulatory standards and organisational values. Key Requirements Proven experience in tenancy and neighbourhood management within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and ASB processes. Excellent communication and customer service skills, with a proactive and solution-focused approach. Confident using housing management systems - experience with Orchard (MRI Enterprise) is highly desirable. Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment. Team-oriented mindset, with the ability to support and guide junior colleagues. Full UK driving licence and access to a vehicle for site visits. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Housing Lead Location: Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access. Salary: £30,400 Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements. About the role This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation. Responsibilities include: Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents Work with the wider team to support residents with their long term needs Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes Provide regular reports and updates Manage current resident tenancies, ensuring timely rent payment Support with property and building management and maintenance including scheduling repairs About you We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 10th November. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Your new company You will be working with Birmingham City Council, the UK's largest Local Authority, as an Assistant Housing Officer. This is a full-time position, Monday to Friday, with a total of 36.5 working hours per week. The role is based at Barry Jackson Tower, Birmingham, B6 5BW, with hybrid capabilities, although you will be required to conduct visits across the city. Driving is essential for this role, and you must have access to your own vehicle with business insurance added if not already in place. An enhanced DBS check is required, which will be arranged free of charge by Hays. Your new role As an Assistant Housing Officer, you will deliver high-quality tenancy support services to homeless households in temporary accommodation (TA), responding effectively to changing customer needs and legislation. You will support the process of making suitable TA offers, issuing and explaining licence agreements, and maintaining tenancy records. Risk assessments must be conducted fairly and transparently, and you will notify other local authorities of accepted TA offers outside Birmingham. You will help reduce the use of bed and breakfast accommodation, ensuring it is only used as a last resort, and support the transition of households into more suitable emergency accommodation. You will ensure families with children are not placed outside the borough unless absolutely necessary. Floating tenancy support will be provided to help customers access services outlined in their housing plans, including referrals to support agencies and guidance on managing finances. You will process housing benefit and DHP claims to reduce rent arrears and liaise with finance officers regarding non-payment issues. The role also involves checking invoice accuracy, monitoring customer attendance, and reporting changes in circumstances. You will follow procedures for issuing warnings for tenancy breaches and report serious breaches to your manager and caseworker. Attendance at court evictions may be required. You will ensure decisions regarding discharge of duty and notices to vacate comply with legislation and policy. You will assist in compiling review paperwork and court bundles, inspect property maintenance and furniture standards, and carry out health and safety inspections. Safeguarding concerns and compliance issues must be reported promptly. Building effective relationships with local communities, agencies, and service providers is key to delivering tenancy support. You will collaborate with the Housing Solution & Support Case Management Service and assist in responding to complaints, member enquiries, and Freedom of Information requests. You will support service reviews and new working practices, maintain knowledge of welfare benefits and housing legislation, and ensure compliance with relevant laws and council policies. Safeguarding the welfare of vulnerable individuals is a core responsibility, and you may be asked to undertake other duties appropriate to the role. Flexibility is essential to meet service needs. What you'll need to succeed To succeed in this role, you must be a proactive and organised individual with a strong understanding of housing legislation and tenancy support. You will need excellent communication skills, the ability to manage a varied caseload, and a commitment to safeguarding and service improvement. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check. What you'll get in return For the first 13 weeks, the pay rate is 14.12 per hour, including holiday allowance ( 12.60 basic) + mileage/parking expenses. After this period, the rate increases to 16.77 per hour, including holiday allowance ( 14.32 basic) + mileage/parking expenses. You will gain valuable experience working within a dynamic housing team and contribute to meaningful outcomes for vulnerable households across Birmingham. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Estate Services Support Officer Location: Welwyn Garden City, fully onsite Job Type: Full-time 12-week temp contract Salary: 15.72 per hour PAYE We are seeking a Housing Estate Services Support Officer to join a Neighbourhood & Enforcement team. This role is crucial in providing a customer-focused, proactive, and high-quality administration service to support the delivery of neighbourhood and estate management functions to tenants and leaseholders across the borough. Day-to-day of the role: Support the delivery of a comprehensive, high-quality, efficient, and compliant tenancy, housing, and estate management service. Provide responsive and customer-focused service on a wide range of customer enquiries via personal contact, ensuring a high level of customer service. Manage and coordinate the administration of a range of applications, working collaboratively with internal teams and Neighbourhood Officers. Facilitate the customer-facing delivery of the allocations process, ensuring viewing and sign-up appointments are arranged promptly. Undertake the administration of letting garages and store sheds, ensuring processes are managed collaboratively and effectively. Assist in maintaining 'sterile environments' within communal areas by managing education, assistance, and removal of items deemed to be a health and safety risk. Coordinate inspections of grounds maintenance and provide evidence of high-value ad-hoc grounds maintenance works on completion. Administer locally agreed schemes to ensure a customer-focused and efficient service to residents. Ensure information and records are accurately recorded on the council's shared housing management database. Required Skills & Qualifications: Background in a local authority or social housing-based environment. Full driving licence and access to a car. Experience in providing customer service and administration within a housing based environment. Ability to provide accurate data and information, develop creative solutions to problems, and multi-task and prioritise often conflicting tasks. Excellent level of written and verbal communication skills tailored towards a range of audiences. Intermediate level of IT literacy with Microsoft Packages, especially MS Word and Outlook. To apply for the Housing Estate Services Support Officer position, please submit your CV detailing your experience relevant to the role.

We're working with a well-established Local Authority in the North East who are seeking to recruit a Housing Management Officer to join their busy Housing Tenancy Management Team. This is an excellent opportunity for someone with strong interpersonal and organisational skills who is passionate about supporting communities and delivering high-quality housing services. Key Responsibilities Manage a designated patch of housing properties, ensuring effective tenancy and estate management. Work closely with tenants, residents, councillors, and partner organisations to promote inclusive, sustainable communities. Handle tenancy issues including anti-social behaviour, breaches of tenancy, and property condition concerns. Support new tenant sign-ups, tenancy visits, and estate inspections. Liaise with internal departments and external agencies to resolve issues efficiently. Maintain accurate records and ensure compliance with relevant policies and procedures. What We're Looking For Previous experience in housing management, tenancy support, or a similar local authority role. Excellent communication and interpersonal skills, with the ability to deal confidently and professionally with members of the public. Strong organisational skills and attention to detail. A motivated team player with a proactive and enthusiastic approach. Ability to work independently, manage a varied workload, and meet deadlines. A valid UK driving licence and access to a vehicle is desirable due to the nature of the role. Contract length: 3-6 months (with expectation of an ongoing extension) Rate of Pay: 16.10- 20.46 Hours: Full time, 37 hours each week. Hit the apply button now and follow the steps below: Contact Leasha on (phone number removed) Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children's Services and will also provide expert career advice along the way. We also have a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group. T's & C's apply

We're working with a busy housing service to recruit an experienced and resilient ASB Complex Case Officer. This role focuses on tackling serious and persistent cases of anti-social behaviour (ASB) across the borough, supporting residents, improving community safety, and ensuring compliance with legislation and council policy. You'll be responsible for investigating and managing complex ASB cases from start to finish, working collaboratively with internal teams, external agencies, and enforcement partners to achieve positive outcomes for residents and communities. This is a key position within the wider Housing and Community Safety team - ideal for someone confident, empathetic, and highly organised, with a strong understanding of housing law and enforcement tools. The Role - Manage a caseload of complex and high-risk ASB cases, including harassment, domestic abuse, hate crime, and community safety concerns. - Conduct detailed investigations, gathering witness statements, evidence, and maintaining accurate case records in line with data protection and legal requirements. - Work closely with housing officers, tenancy enforcement, police, social services, and community partners to coordinate multi-agency action plans. - Use a range of enforcement tools and powers under the Anti-Social Behaviour, Crime and Policing Act 2014 - including injunctions, closure orders, and possession proceedings. - Prepare and present cases at court, working closely with legal teams to ensure robust and timely action. - Support and safeguard vulnerable victims and witnesses, providing clear advice and updates throughout the case process. - Promote early intervention and prevention through mediation, support referrals, and partnership working. - Monitor and analyse ASB trends, identifying hotspots and contributing to community safety strategies and policy improvements. Key Requirements - Strong track record in managing complex ASB cases within a local authority, housing association, or police partnership setting. - Excellent knowledge of relevant legislation, including the Housing Act 1985/1996, ASB, Crime and Policing Act 2014, and related case law. - Experience preparing legal documents, witness statements, and evidence for court. - Confident communicator with the ability to influence and engage residents, partner agencies, and enforcement bodies. - Ability to manage sensitive cases involving trauma or safeguarding concerns with discretion and empathy. - Proven collaboration skills and experience working as part of a multi-disciplinary team. - High attention to detail with strong organisational and case management skills. - A full UK driving licence and access to a vehicle is desirable. How To Apply If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed) By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A fantastic opportunity has emerged for a Supported Housing Officer to join one of Adecco Public Sector's housing clients in an ongoing temporary post, covering sickness leave. A car driver with their own vehicle is essential. The post holder will be working predominantly from home (our client's office is in Staines, but attendance there is only once a week) and expected to own a patch of approximately just 120 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch across different areas of Greater London (e.g Hillingdon, Slough, St Albans and some parts of Essex) by car, this is a full time post (35 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Providing advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests Assisting tenants with support needs to sustain and benefit from their tenancy Assisting the Head of Property to achieve void turnaround targets for repair works and to manage the pre-void and lettings process Assessing the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings policy. Ensuring that each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc Ensuring that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements Ensuring that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other Ability staff to manage breaches and help resolve disputes. Working with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears Assisting in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches). Assisting the Head of Housing and work collaboratively with Finance in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes Carrying out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met Assisting the Head of Property and others with identifying, reporting and monitoring repairs and maintenance within the designated patch Carrying out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services Applicants with experience of supported housing would be useful but is not essential. However, experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence is key for this role. Only applicants who feel they meet the above criteria, have access to their own vehicle and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid October 2025.

Housing Officer Shrewsbury, Shropshire 33,000 - 35,000 per annum Permanent, Full-Time About the Role Think Recruitment are delighted to be working in partnership with a well-respected housing provider in Shrewsbury who are looking for a dedicated Housing Officer to join their team on a permanent basis. This is an excellent opportunity for someone with a passion for community engagement and tenancy management to make a real difference in residents' lives. As a Housing Officer, you'll be responsible for managing a patch of general needs properties, providing a responsive and proactive housing management service. You'll build strong relationships with tenants, ensure compliance with tenancy agreements, and work collaboratively with internal and external teams to maintain safe and sustainable tenancies. Key Responsibilities Manage a designated patch of properties, acting as the main point of contact for tenants. Deal with tenancy issues including ASB, rent arrears, and tenancy breaches in line with policy. Conduct regular estate inspections and identify improvements to the neighbourhood environment. Support tenants with tenancy sustainment and signpost to appropriate support services. Work closely with income, repairs, and housing support teams to deliver a high-quality, customer-focused service. Maintain accurate records and case notes in line with data protection and organisational policies. About You Experience working in a housing management or tenancy services role. Strong communication and problem-solving skills. Knowledge of housing legislation and tenancy management best practice. Confident in handling challenging situations and resolving disputes effectively. Full UK driving licence and access to a vehicle. What's on Offer Competitive salary and benefits package. Ongoing professional development and training opportunities. Supportive team culture with a focus on work-life balance. Opportunity to make a meaningful impact in the local community. If you're passionate about delivering quality housing services and supporting residents to thrive, we'd love to hear from you. INDPS

Allocations and Lettings Officer Bedford £28,582 per annum Full Time Monday Friday, 9am 5pm We re excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team. Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you. Key Responsibilities Allocate bpha s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimise rent loss by ensuring efficient turnaround of vacant properties. Process tenancy changes in accordance with legislation, contractual rights, and bpha policies. Put customers at the heart of our services build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensure tenancies are legally ended and refunds are processed accurately. What We re Looking For Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Interviews will take place during the week commencing 6th October 2025. Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment! All offers will be subject to satisfactory pre-employment screening, including DBS check and references.