23 jobs found

Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.

Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

H&S Officer for Joseph Rowntree Housing for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager. Client Details At Joseph Rowntree Housing Trust (JRHT), we're not just offering jobs - we're building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you'll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model. JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We're proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you'll find a workplace where you can be yourself, feel part of something bigger, and do work that means something. The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. As part of this strategy we are recruiting to 3 specialist positions: Head of Compliance Health & Safety Manager Health & Safety Officer Description H&S Officer for 2,500 properties across Yorkshire and the North East, reporting into the H&S Manager Risk assessments and method statements Managing the H&S inbox enquiries Ensuring H&S works issued have been carried out by the wider team Support with incident investigations Co-ordination of H&S activities Data processing and using the H&S system Profile IOSH qualification Experience operating in a similar role in the housing, health care or safety sectors Able to carry out risk assessments and method statements Passion for safety Commutable distance of York Job Offer 40,076 Agile & flexible working model Excellent Pension Scheme with a 6% employer contribution, plus Death in Service 33 days paid holiday including bank holidays with the option to buy or sell more Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal Emergency Leave, Carers Leave and enhanced new-parent and adoption pay Health Care Cash Plan and gym membership discounts Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme

About the team As a key member of the Estates team, you will play a vital role in managing one of the county's most diverse property portfolios. Our estate includes libraries, adult care facilities (supported living schemes, care homes and extra care housing), fire stations, register offices, recycling centres, highways assets, public health facilities, and corporate offices. This breadth of assets provides a unique opportunity to work on a wide variety of property matters that directly support vital public services across Hertfordshire. As a valued member of the team, you will: • Manage and instruct external property management agents and specialist consultants. • Work collaboratively with colleagues across Legal Services, Planning, Property Development, Design and Construction, Facilities Management and service departments. • Develop strong relationships with internal stakeholders to deliver property solutions that meet service needs while achieving best value for the Council. • Support the delivery of strategic property initiatives, estate management programmes and major projects across the portfolio. • Lead and contribute to governance and decision-making processes, preparing reports and securing approvals within a democratic and politically sensitive environment. We embrace flexible and hybrid working, offering a combination of office-based, site-based and remote working to help you maintain a healthy work-life balance. About the role As a Senior Estates Officer, you will help ensure the Council's estate is managed effectively, efficiently and in accordance with the Strategic Asset Management Plan, supporting the delivery of high-quality services for Hertfordshire residents. Your primary focus will be the Adult Care property portfolio, including supported living schemes, care homes and extra care facilities. You will contribute to significant strategic programmes, including the implementation of the Council's Supported Living Strategy and the development of new Extra Care schemes across the county. You will also play an important role in reviewing and transforming the older persons' care home estate, helping to shape property solutions that improve accommodation, enhance service provision and support future service delivery. Reporting to the Strategic Asset and Estates Manager, you will provide expert property and estates advice on a wide range of land and property matters, ensuring compliance with RICS professional standards, relevant legislation and Council policies. The role offers significant variety of estate management, including landlord and tenant matters such as rent reviews, lease renewals and lease re-gears, as well as project delivery, property asset management, strategic reviews, and the provision of professional estates advice to colleagues, service departments, and external stakeholders. This is an excellent opportunity for someone who enjoys combining professional estate management with strategic thinking and stakeholder engagement. About you We are looking for an enthusiastic and motivated property professional who can confidently manage a varied workload and build strong working relationships across a range of stakeholders. Essential: Experience in estate management, property management or a related property discipline, with a sound understanding of professional property practice. Knowledge of landlord and tenant matters and wider estate management principles. Understanding of property, planning and legal issues, with the ability to navigate complex and sensitive situations. Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes. Excellent organisational skills with the ability to manage competing priorities and deliver results to deadlines. Strong written and verbal communication skills, including the ability to prepare reports and present recommendations. Good IT skills, including proficiency in Microsoft Office applications. Ability to work independently while contributing positively to a collaborative team environment. Desirable: Experience of working within a local authority or public sector property environment. Membership of the Royal Institution of Chartered Surveyors (MRICS) or progressing towards professional qualification. Experience of delivering strategic property projects.

Intensive Housing Management Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer Location: Romford. This service does not have step free access Salary: £28,800 Shift Pattern: Full-Time/Permanent contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Join the Team as a Housing Officer - Liverpool/Manchester (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Join the Team as a Housing Officer - Hertfordshire/Essex (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Tenancy Management Officer South London - covering Southwark and Lewisham £33,600 - £37,000, depending on experience Successful candidate will undergo a basic DBS check Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities. What you ll be doing Leading and resolving ASB and tenancy enforcement cases from start to finish Conducting investigations, risk assessments and developing clear case plans Managing breaches including illegal occupation, abandonment and subletting Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability Preparing high-quality legal documentation and attending court where necessary Working closely with police, local authorities, safeguarding teams and community partners Maintaining accurate records and ensuring compliance with legislation and policy Identifying trends and contributing to service improvement and prevention strategies What we re looking for We are seeking someone with strong experience in Anti Social Behaviour (ASB) or tenancy management, ideally within social housing or a similar regulated environment. You will also bring: Strong investigative and case management skills Confidence handling complex, sensitive and sometimes confrontational situations Excellent communication skills with the ability to build trust and de-escalate issues Experience working collaboratively across agencies and internal teams A methodical and evidence-led approach to decision making A commitment to delivering fair, proportionate and legally sound outcomes Why join Hyde? At Hyde, you ll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You ll play a vital role in ensuring customers feel safe, supported, and connected while helping to shape thriving, inclusive neighbourhoods. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we re happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Support Officer Pay: 15.55 per hour PAYE Job Type: Full Time, Temporary (until December 2026) Location: Stanhope House, Dartford, Kent Area: Dartford, Gravesend & North Kent Enhanced DBS needed (Children's and Adults Barred List) About the Role We are looking for a Support Officer to support individuals who have fled domestic abuse and are living in safe accommodation. This role combines housing management and resident support, helping people maintain their tenancy, access services, and move towards independent living. Key Responsibilities Provide one-to-one support and create personalised support plans. Complete needs and risk assessments and maintain accurate case records. Support residents with housing, benefits, budgeting, and accessing external services. Carry out tenancy sign-ups and explain tenancy responsibilities. Assist with rent collection and help residents manage arrears. Promote resident safety, wellbeing, and independence. Work closely with local agencies and community services. Help manage accommodation on behalf of the landlord, ensuring compliance and health & safety standards are met. Skills & Experience Essential Experience within supported housing, homelessness, housing management, or support services. Understanding of housing, homelessness, and welfare benefits. Experience supporting vulnerable individuals. Strong communication and customer service skills. Ability to manage caseloads, maintain records, and work independently. Basic IT skills, including Microsoft Office. Desirable Housing or Social Care qualification. Experience supporting survivors of domestic abuse. Ability to travel across the North Kent area when required. To apply for the Support Worker position, please submit your CV detailing your relevant experience

Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Job Role: Housing Officer Salary: £28,935 per year Hours: 37.5 hours per week Contract type: Permanent Location: Covering Somerset, B&NES and North Somerset Additional information: Participation in an on-call, out-of-hours rota Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work. Flexibility to work until 8:00 PM according to the project needs. Please note, this role involves travel across the South West, including Somerset, B&NES, and North Somerset. As travel is a regular part of the role, please note that mileage and other travel expenses can be claimed back. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role: As a Housing Officer within our CAS3 (Community Accommodation Service Tier 3) project, you'll be at the heart of supporting individuals leaving prison who might otherwise have nowhere to go. This is your chance to change lives every single day by providing safe, stable temporary accommodation at a crucial turning point in someone's journey. You'll manage a dynamic caseload across the Southwest, working directly with people on probation as they transition back into the community. From helping someone settle into their temporary home to empowering them to build the skills and confidence they need to move on successfully; your support will be essential. No two days are the same - and every day is an opportunity to make a meaningful difference. Responsibilities include: Collaborative Working: Build strong relationships with partner agencies, keeping them informed of any issues that may affect clients or their accommodation placements. Together, you'll create a safer, more supportive environment for every individual . Welcoming New Clients: Be the first point of support for new arrivals - introducing them to their accommodation, helping them settle in, and clearly outlining expectations so they feel confident and supported from day one. Housing Management: Take pride in maintaining high-quality living environments. You'll ensure properties are safe, secure, and well-kept, promptly identifying and reporting any repairs or maintenance needs to keep homes in top condition. Delivering Outstanding Support: Provide person-centred, strengths-based, and trauma-informed support that empowers clients, builds resilience, and helps them take positive steps toward independence. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here. Qualifications / Requirements: Experience working with people who may have complex needs and/or challenging behaviours. Knowledge around the supported housing sector, ideally having worked with people on probation. Driving licence and access to a vehicle for work purposes. Willingness to work flexibly until 8pm, as needed, to support new arrivals into properties. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

We are currently looking for an experienced Housing Officer to provide a comprehensive housing management service to older and vulnerable residents living independently within designated housing schemes. The role will focus on tenancy management, tenancy sustainment, resident safety, voids and lettings, estate inspections and tenancy enforcement, ensuring residents are supported to maintain sustainable tenancies and that homes and communal areas are safe and well maintained. The Role Deliver a comprehensive tenancy management service in line with housing legislation, policies and consumer standards. Manage tenancy matters and take proportionate tenancy enforcement action where required. Support older and vulnerable residents to sustain their tenancies, working with Adult Social Care, NHS services and other agencies where appropriate. Carry out property, estate and communal area inspections, ensuring follow-up actions are completed within agreed timescales. Monitor the safety and condition of residents' homes and communal areas and escalate compliance issues where required. Inspect properties at pre-void stage and work with colleagues and contractors to minimise void turnaround times and rental loss. Manage lettings activity and conduct tenancy sign-ups. Monitor estate services contracts and address performance issues. Maintain a regular presence across allocated housing schemes and deal with housing management issues as they arise. Support resident engagement and involvement in housing service delivery. Monitor and report against housing management KPIs. Key Requirements Previous experience working as a Housing Officer or within a similar tenancy management role. Experience delivering housing management services within social housing. Experience managing tenancy enforcement and tenancy sustainment cases. Experience working with older and vulnerable residents living independently. Knowledge of housing legislation, tenancy management requirements and housing consumer standards. Experience carrying out property, estate and communal area inspections. Experience managing voids, lettings and tenancy sign-ups. Experience working with statutory and support services to help vulnerable residents sustain their tenancies. Experience monitoring housing management performance and KPIs. What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers, Tenancy Management Officers and Housing Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Head of Supported Housing Salary - Up to 60,000 Per Annum Based in our Luton office, with travel to surrounding AOP sites, such as Aylesbury, Oxford, and North Northants What you will be doing: Accountable for the mobilisation, scaling up and continuous improvement of our new Supported Exempt Accommodation services Manage and coach remote teams within a defined region to enhance cohesive working and embed a behavioural framework underpinned by THN's values Working alongside the Director of Housing and Support and Chief Commercial Officer to maintain highly trusting and effective (Provider of Choice) commissioner relationships Working alongside the Director of Housing and Support to act as subject matter experts for the sector, using that knowledge to identify opportunities and risks for the organisation Accountable for the management, oversight, improvement and data compliance of Support Planning and Risk Management A key element of our strategic growth plan is the introduction of a Supported Exempt Rent based service. This role will lead the mobilisation, scaling up and continuous improvement of this new service which employs a trauma informed approach and a psychologically informed environment - in support of our defined homelessness prevention pathway. This is a fast moving, growing department looking for equally enthusiastic people to join us, who are self-motivated to improve outcomes for people experiencing homelessness and multiple disadvantage. Who we are looking for: Proven experience of working as a manager in a supported housing sector, preferably with people experiencing homelessness and multiple disadvantage Proven skill and ability to appropriately manage large complex functions in high pressure environments Understanding or experience of delivering Strengths based and Trauma Informed services In depth knowledge and awareness of related housing regulations/ law and good practice Experience of developing partnership working with support agencies, local authorities and community groups What you'll receive: Salary - Up to 60,000 Per Annum 25 Days of Annual Leave Simplyhealth Package Blue Light Card Cycle to Work Scheme Employee Referral Scheme

Resident Liaison Officer - Construction - Plymouth The Company My client operate with a dual capability, acting as both a Principal Contractor and a Specialist Subcontractor, allowing them to manage complex projects from design through to completion. The Role - RLO (1 year contract, with potential to extend) Due to ongoing project successes, my client are looking for a Resident Liaison Officer, you will play a vital role in maintaining positive relationships between residents, clients and site teams throughout the delivery of refurbishment and construction works. You will be the primary point of contact for residents, ensuring they are kept informed, supported and engaged throughout the project lifecycle. Key Responsibilities Act as the main point of contact for residents during construction and refurbishment works. Build and maintain positive relationships with residents and clients Keep residents informed of project schedules, progress updates and any disruptions. Manage resident enquiries, concerns and complaints, ensuring issues are resolved promptly and professionally. Conduct consultations, site visits and satisfaction surveys. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer-facing role within construction, housing or property services. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. This is a great opportunity to work with a growing and well-established contractor. Resident Liaison Officer - Construction - Plymouth

Resident Liaison Officer High-Rise Cladding Location: West London Salary: Up to £35,000 + Package Sector: Construction / Cladding / Refurbishment Job Type: Permanent Our client is a well-established, family-owned main contractor with over 25 years experience delivering construction, refurbishment and residential projects across London and the UK. With a £100m+ turnover and strong pipeline of work, they are now looking for a motivated Resident Liaison Officer to join their team on a major high-rise cladding project in West London. The Role As RLO, you will be responsible for maintaining strong relationships with residents throughout the project, ensuring they are kept informed and supported during the works. Key responsibilities include: Acting as the main point of contact for residents. Managing resident queries, concerns and complaints. Communicating upcoming works, programme updates and potential disruption. Arranging access to properties and coordinating resident visits. Maintaining accurate records of resident communications. Working closely with the site and project teams to resolve issues. About You Previous experience as an RLO within refurbishment, social housing and cladding. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience on high-rise, cladding or occupied residential projects is desirable. What's on Offer? Up to £35,000 + Package Permanent position. Major high-rise cladding project in West London. Strong long-term career opportunities with an established contractor.

Resident Liaison Officer (RLO) Residential Retrofit & New Build Full-time Permanent West London Up to £35,000 + benefits Resident Liaison Officer job in West London supporting a major £75m £80m residential regeneration and retrofit scheme, offering the opportunity to work on a flagship long-term project within a live residential environment. The Role This is an excellent opportunity for an experienced Resident Liaison Officer to join a leading main contractor delivering a large-scale residential regeneration programme in West London. Working through Skilled Careers, you will act as the key link between residents, the site team, and client stakeholders, ensuring residents remain informed, supported, and engaged throughout the construction process. The successful candidate will have experience working on occupied residential refurbishment, retrofit, regeneration, or social housing projects and be confident managing resident communications across a busy live environment. Key Responsibilities Acting as the primary point of contact for residents throughout the construction programme Building and maintaining positive relationships with residents, client representatives, housing teams, and site management Carrying out resident consultations, property visits, and pre-start meetings Managing access arrangements and coordinating appointments with residents Handling resident enquiries, complaints, and concerns professionally and efficiently Supporting vulnerable residents and ensuring appropriate assistance is provided throughout the works Providing regular project updates through newsletters, meetings, drop-in sessions, and resident communications Maintaining accurate records of resident interactions, access requirements, and project updates Working closely with operational teams to minimise disruption and ensure a positive customer experience Requirements Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, regeneration, or planned maintenance projects Strong understanding of working within occupied residential environments Excellent communication and customer service skills Experience managing resident engagement, access arrangements, and complaint resolution Ability to build strong relationships with residents, client teams, and site management Strong administrative and organisational skills with accurate record keeping Empathetic, professional, and approachable personality Full UK driving licence preferred Package & Benefits Up to £35,000 per annum Pension scheme Long-term flagship project with excellent job security Opportunity to work on a major residential regeneration scheme Immediate start available This Resident Liaison Officer role in West London offers the opportunity to join a major long-term residential project, working closely with residents and stakeholders to ensure successful project delivery and an excellent customer experience throughout the programme. Apply now through Skilled Careers to be considered.

We are looking for an experienced Housing Options Officer / Homelessness Officer to join a local authority housing service. This role is ideal for candidates with strong knowledge of homelessness prevention, housing advice, housing options, case management, and the Housing Act. Key Details Job Title: Housing Options Officer / Homelessness Officer Sector: Local Authority Housing / Homelessness Prevention Pay: £29.35ph umbrella Hours: 37 per week Contract: Temporary, 17 weeks Start: 14 September 2026 Role Purpose You'll provide front-line housing advice, homelessness prevention support and housing options assessments for applicants who are homeless or threatened with homelessness. Key Responsibilities Provide housing advice on homelessness prevention, housing options, tenancy rights and security of tenure. Assess homelessness applications and support applicants under relevant housing legislation. Manage a busy housing caseload with accurate case notes, evidence and applicant records. Identify practical housing solutions, including prevention, relief and move-on options. Liaise with landlords, housing providers, local authority teams and external support agencies. Communicate clearly with applicants by phone, email and letter. Support vulnerable applicants with inclusive, person-centred and outcome-focused advice. Essential Skills and Experience Experience as a Housing Options Officer, Homelessness Officer, Housing Needs Officer or similar. Strong local authority housing, homelessness prevention or housing advice experience. Knowledge of homelessness assessments, applicant interviews and housing legislation. Excellent case management, negotiation and customer service skills. Confident working with vulnerable people and managing challenging conversations. Highly organised, accurate and able to manage a busy caseload. Fluent English, in line with Part 7 of the Immigration Act 2016. A level standard or equivalent knowledge to NVQ Level 4. Desirable Knowledge Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017. Suitability Order 2012, landlord and tenant law, and security of tenure. Housing options, homelessness relief, prevention duties and supported accommodation pathways. Data protection, equality, diversity and safeguarding awareness in a housing advice setting. Partnership working across housing, social care, voluntary sector and local authority services. Why Apply? This is a great opportunity for a housing options professional to support homelessness prevention, deliver quality housing advice and improve outcomes for residents across Somerset. How to Apply Apply today with your updated CV if you have experience in housing options, homelessness prevention, housing advice or local authority housing services. DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Lettings Team Leader Burton upon Trent 39,498 At T&D, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice . Delivering reliable, high-quality services while creating a culture where both customers and colleagues feel supported, respected, and empowered. The Role We are looking for a motivated and performance-focused Lettings Team Leader to provide day-to-day leadership of our Lettings Service. You will lead a team of Lettings Officers, driving strong performance across void turnaround, customer experience, compliance and service improvement. Working closely with colleagues across Housing, Repairs, Voids and partner organisations, you will help ensure homes are let efficiently, customers receive a positive experience, and sustainable communities are supported. You will create a calm, focused environment to enable the delivery of excellent service, manage challenges confidently, and contribute to sustainable communities. About You You bring experience from a housing lettings environment, with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset. You will also have: Experience leading or supervising a team Customer focussed approach A strong understanding of lettings within social housing The ability to analyse information, manage risk, and make sound decisions Confidence in handling complex situations and driving appropriate outcomes A proactive approach, with the flexibility to adapt in a changing environment Valid driving licence and access to a vehicle

Pre-Construction Housing Delivery Team Manager - Harlow District Council Harlow District Council Temporary, Full Time £550.00 - £600.00 per day/umbrella Location: Harlow Closing Date: 28th August 2026 Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport. The role: Harlow Council is seeking an experienced Pre-Construction Team Manager to join its Housing Capital Works team, supporting the early-stage development of a large-scale programme of refurbishment and component replacement works across occupied council homes, including both low- and high-rise blocks. This post requires the successful individual to be based on site 2-4 days per week. The role sits within a fast-paced pre-construction environment where you will take responsibility for shaping future investment programmes before delivery begins. This includes ensuring schemes are properly scoped, designed, costed and fully compliant prior to handover to the delivery phase. Working collaboratively with internal housing, asset management and procurement teams, as well as external consultants and technical advisors, you will help identify priority estates and buildings, coordinate surveys, inspections and feasibility work, and develop well-defined capital projects ready for tender and delivery. A key part of the role will involve ensuring all works are developed in line with CDM 2015 regulations, the Building Safety Act 2022 and RIBA Plan of Work principles, with a strong emphasis on safety, compliance and quality in occupied residential environments. You will also work closely with the following colleagues; Consultation and engagement teams to ensure Section 20 Leasehold consultation, Tenants communication and RLO function are fully and timely informs of programme matters and ensuring appropriate consultation is supported throughout programme development. Procurement colleagues to support the tendering and evaluation of consultancy services and planned works. Delivery teams to ensure smooth transition from pre-construction into execution via timely contract execution, handover, mobilisation and supplier P2P set-up. This is a role for someone who can operate across multiple schemes at different stages, maintaining a strong overview of programme priorities while driving detailed project development at pace. The experience you will bring: A minimum of 5 years' experience in a similar role with either a housing association or local authority. Proven experience managing housing refurbishment projects and multi-million-pound contracts (£3-5m). Experience managing a team, including Project Managers and Resident Liaison Officers. Experience in managing consultants and contractor performance. Experience of design and build / traditional contracts (desirable). Strong experience in KPI reporting, budget monitoring, and monthly valuations. Experience of operating successfully in Major Works (Capital) Unwavering focus and significant capability in delivering real outputs and valuefor the organisation and residents. Demonstrate ability to lead and motivate Proven capability towork collaboratively with other teams and colleagues, delivering the required outputs for Harlow residents. Knowledge of and capability in delivering applicable social housing, asset management legislative and regulatory obligations. Experience of using asset data and resident feedback to develop Major Works' capital investment programmes. Significant capability in ensuring datais accurate and utilising it to support effective decision making and add value to SHP's activities. Experience of maximising outputs and value for residents via effective engagement and involvement Experience of supporting accurate budget monitoring reporting. Responsibilities and Outcomes: Effective Team leadership and managementof the team, delivering the required outputs for HOPS and residents. Support delivery and compliance with all applicable asset management legislative and regulatory obligations. Lead on the development of intelligent Major Works programmes utilising accurate, reliable data, systems and reporting. Supporting the delivery of accurate and effective budget planning, management and forecasting. Effective collaborative workingwith other colleagues and teams delivering the required outputs for SHP and residents. Leading and supporting the delivery of service improvement projects delivering the required outputs for HOPS and residents