26 jobs found

PSR Recruitment is currently seeking an experienced Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.

We have two opportunities for a full time permanent Housing Officer to join our Supported Housing team. One of the roles will be based out of our Newbury office, covering our supported housing properties in either Oxfordshire or Berkshire, and the other based from Bristol. This will be a hybrid role working in the office, at home and out in the field with our customers, visiting properties and liaising with our partners. The starting salary is £32,000 - £40,000 depending on experience. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Housing Officer you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our supported housing properties. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, neighbourhood standard inspections, managing lettings and management queries and liaising with our care providers. To be successful in this role you will have: Experience in a Housing role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills A full driving licence and access to a vehicle What we offer you As a member of the Supported Housing Team you will be part of an engaging, friendly and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services About us At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Your new company We are recruiting on behalf of well respected Housing Association, a leading social housing provider known for delivering safe, sustainable, and well-supported communities. Orbit is dedicated to improving the quality of life for its residents and is now seeking several Housing Officers to support tenants across the Leamington Spa area. Your new role As a Housing Officer, you will be responsible for delivering high quality tenancy and estate management services while acting as a trusted and visible presence within the community. You will work directly with residents to resolve tenancy issues, support vulnerable households, respond to reports of antisocial behaviour, and ensure estates are safe, compliant, and well maintained.You will manage your own patch independently, carrying out home visits, conducting property and estate inspections, overseeing fire safety actions, and coordinating repairs or follow ups with contractors. The role will also require you to work closely with external agencies, community groups, and statutory partners-representing the organisation in multi-agency meetings such as MARAC or MAPPA when required.This is a dynamic, community based position where flexibility is essential. You will work between 8am and 8pm Monday to Saturday, including one evening per week, one weekend day per month, and occasional out-of-hours support. At least three days each week will be spent out on your patch. What you'll need to succeed To succeed as a Housing Officer, you will need strong communication and problem solving skills, with the ability to engage sensitively and professionally with tenants from diverse backgrounds. Experience in social housing, tenancy management, property services, or similar environments is highly desirable. You should have an understanding of housing legislation, safeguarding responsibilities, tenancy enforcement, and antisocial behaviour processes.You must be confident working independently, managing competing priorities, and maintaining accurate records. Strong organisational skills, attention to detail, and proficiency with IT systems such as Outlook, Word, Excel, and mobile applications are essential.This role requires a high level of compliance and safety awareness, including the ability to identify risks, manage safeguarding referrals, perform estate inspections, and ensure appropriate use of PPE.A full UK driving licence and business insured vehicle are essential due to the travel requirements. Candidates who hold, or wish to work towards, a Level 3 Housing qualification (CIH or Ofqual-regulated) will be at an advantage. An Enhanced DBS is required. What you'll get in return In return, you will receive a competitive hourly rate of £25 per hour (Umbrella pay), inclusive of holiday allowance on a PAYE basis. You will join a respected housing provider where your work will have a meaningful and lasting impact on residents and communities across Leamington Spa. This is a rewarding opportunity to take on a varied, community focused role with real purpose. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Supported Housing Officer Location: Staple Hill & Yate, South Gloucestershire Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Hours: 36.5 hours per week. Monday to Friday. Excluding bank holidays Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are looking for a Supported Housing Officer to join our team. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' - Elim Colleague This role will be offering Psychologically informed housing and support to vulnerable adults in two, six bedroom houses located in South Gloucestershire. The Supported Housing Officer will be responsible for providing low to medium tailored 1-2-1 support to 12 residents, both men and women between the age of 18 and 65 who are at the risk of homelessness. We support residents to sustain and gain the confidence and skills to successfully maintain their tenancy and to secure permanent housing to enable them to live independently. What you will be doing: Monitor and manage rent accounts, ensuring arrears are addressed in line with organisational procedure Establish and maintain trusting relationships with individuals, maintaining regular contact and facilitating a co -produced planned programme of support. establish and maintain trusting relationships with individuals, maintaining regular contact and facilitating a co -produced planned programme of support Deliver welfare benefits and budgeting advice to individuals to ensure their income is maximised and financial resilience and capacity increased Assist individuals to identify and access appropriate move on accommodation Promote opportunities and encourage the raising of aspirations of the individuals you support in education, training and employment What you will need to be successful: Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services Empathy with the causes of homelessness for vulnerable parents and the barriers they face. Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Paid day off for your birthday each year. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Health cash plan, which includes discounts to a wide range of shops and services. Free on street parking Ability to work from home on occasion to complete training and admin. Mileage expenses reimbursed. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.

A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required.Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.REF-

Housing Officer 30 Week Temporary Contract £27.56 LTD per hour Patch covering Westminster & N1 Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services. The Role As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities. Key Responsibilities Manage a designated patch, acting as the main point of contact for residents Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard Monitor contractor performance and address service delivery issues Respond to tenancy and estate management enquiries Identify and resolve issues impacting customer satisfaction Work collaboratively with internal teams and external partners Support continuous service improvement initiatives About You We are looking for someone who: Has previous experience in customer service (housing experience desirable but not essential) Demonstrates resilience and strong problem-solving ability Is confident managing competing priorities across a patch Communicates effectively with a wide range of residents Takes ownership and accountability for service delivery Genuinely puts customers first Pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification. Why Apply? Competitive £27.56 LTD per hour 30-week temporary assignment Opportunity to work within a respected London housing organisation Meaningful role improving resident experience across central London If you are interested, please contact: George Westhead

Salary £37,400 + Car Allowance Location Hybrid - weekly presence required in Peterborough office Are you passionate about creating safer, stronger communities? At Amplius, we re looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our North Northampton area. In this role, you ll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am 5:15pm) Location: Hybrid weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI s, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we re looking for CIH Level 3 already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Able to use housing systems effectively Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required A full UK driving licence, access toa car and willingness to travel is required. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 15th March Phone screening: Week Commencing 16th March Interviews: Week Commencing 23rd March (in Rushden or Peterborough) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes now and into the future.

Neighbourhood Officer Islington, London Temp-Perm Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 24.23 per hour LTD company rate. The PAYE equivalent is 20.66 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!

Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing & Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management as this a large part of the role you will need to have demonstrable experience. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Experience of working within a supported housing environment is desirable Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing Assistant - York RG Setsquare are working in partnership with a leading Social Housing organisation based in York. We are looking to appoint an enthusiastic and experienced individual for the role of Housing Assistant (Tenancy Sustainment Officer) within the Housing Services Team. You will be responsible for providing the highest possible standard of service to customers, giving guidance, support and direction as appropriate. You will be joining an organisation the provides high quality affordable homes that are safe, ware and secure and in supporting customers to live well in their communities. They put customers at the heart of everything that we do and strive to provide an excellent level of service. This is a fantastic opportunity to join a talented team that are thriving. Your new role as Housing Assistant: As the Housing Assistant your role will involve providing housing related support to a portfolio of customers, living either in their own homes or within supported schemes. You will provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently. This unique role provides an opportunity to be highly engage, building relationships with customers, colleagues and stakeholders. You will assist new tenants particularly vulnerable tenants to set up and maintain a tenancy and engaging with existing support provides to ensure appropriate support packages are in place. The role is to ensure tenants understand and adhere to tenancy agreements and supporting them to deal with problems relating to tenancy, including repairs, rent arrears, property condition and ASB. The Experience Required: You will a positive and enthusiastic individual who has previous experience delivering housing related support, housing management, experience of working with vulnerable adults, and partnership with stakeholders. You will need a full UK driving licence and access to a car, along with an enhanced DBS. For further information please contact Sam Atkinson from RG Setsquare on (phone number removed). RG Setsquare is acting as an Employment Business in relation to this vacancy.

What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis

Housing and Support Officer: Slough, Oxfordshire & surrounding areas Ability is a specialist Housing Association supporting people with a disability to have choice and control over their lives. We provide accessible housing with support enabling people with disabilities to live independent lives as part of their community. As an organisation we go above and beyond seeking to deliver excellent services to our residents. As a Housing and Support Officer you will be managing a patch of approximately 120 self-contained homes, supporting people to live independently and achieve their aspirations through the provision of our intensive housing management service. This involves supporting people to manage their tenancy, budget management as well as developing peoples independent living skills. You will also be undertaking regular estate/scheme inspections ensuring our homes are safe and liaising with local authorities, support providers and local organisations to ensure our residents have the services and supports they need to live independently. We are seeking someone who is passionate about supported housing and making a real difference. You may already be working in supported housing, housing management or care and support If you have either a housing management or support background with a can do attitude, then we would love to hear from you. For an informal chat about the role, please contact Claudette Mhuri at Ability (phone number removed) Post requirements Car driver with a full licence and use of own vehicle for work Able to carry out property visits across the designated area This post requires an enhanced DBS check (done by Ability) Here are some key benefits you will receive with this role: Support and Leadership Training and development opportunities Company healthcare scheme Contributory pension Sick Pay Annual Leave Entitlement: 25 days + Bank Holidays Salary: £35k 35 hour week

This newly created role as an Environmental Impact Officer will play an integral position within the community. This trailblazing position will be the blueprint at introducing more roles in the future, so it s a position you can really make your own. As an Environmental Impact Officer, you ll play a key role in creating safe, clean and thriving neighbourhoods within the community. You ll help us improve local environments, building neighbourhood pride and encouraging residents to get involved in shaping the places they live. This role blends engagement, practical problem-solving and partnership working to make sure the community feels supported, valued and well cared for. This role will involve working with local community groups and neighbourhood bodies as well as local councils, so it has varied contacts Job Description for the Environment Impact Officer: Carry out regular inspections to spot issues such as waste, overgrowth, litter, hazards or anything that affects safety, access or the look and feel of our neighbourhoods within residential areas Monitor for environmental risks, including conditions that could attract pests, cause obstruction or impact wellbeing. Respond to concerns or complaints from residents about local environmental issues, offering clear advice and acting in line with our neighbourhood management approach. To work proactively with residents, providing guidance and encouraging them to take part in shaping and improving their neighbourhoods. Collaborate with community groups, volunteers, residents and partners to organise local initiatives such as clean-ups, planting schemes and other environmental projects. Seek out and use funding opportunities to support community-led projects and environmental improvements. Issue informal warnings, tenancy-related letters or formal notices where needed, following our policies and procedures. Keep accurate and up-to-date records of inspections, actions, engagement and outcomes. Escalate ongoing or serious breaches when required, including preparing information for any formal action. Work closely with Neighbourhood Coordinators, Neighbourhood Impact Operatives and other support teams to deliver joined-up solutions. Promote sustainability, neighbourhood pride and positive community involvement, encouraging residents to feel ownership and pride in their local area. Candidate Requirements for the Environmental Impact Officer: GCSE English and Maths (Or Equivalent) at level C or above Experience working in a neighbourhood services, environmental, housing, or community-facing role would be desirable Experience engaging directly with customers, offering guidance and resolving concerns, dealing with problem-solving and complaints Experience working collaboratively with partner organisations, community groups or volunteers Confident in using IT Systems (Outlook/Teams and internal housing software) Strong awareness of neighbourhood issues such as environmental hazards, overgrowth, litter or local safety concerns would be an advantage The ability to engage, influence and motivate customers and community groups Ability to work proactively and independently to improve neighbourhood conditions Good written and verbal communication skills, able to explain issues clearly and positively Positive can-do attitude Great communicator and strong team player Curious, adaptable and eager to learn Self-motivated and proactive Must possess a Driving Licence To be able to pass a DBS check Hours: Monday Friday 8:00 am 4:00 pm Salary: £26,625.02 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Spencer Clarke Group are seeking a Housing Support Officer for a client based in Burnley and Accrington. In this role, you will support residents across Burnley and Accrington to sustain their tenancies, live independently, and access the services they need while ensuring properties are safe and well-managed. Duties: Support residents with mental health needs, substance misuse issues, or probation involvement to sustain tenancies and live independently. Carry out housing management tasks, including property inspections and maintenance coordination. Assist residents with benefits, budgeting, and accessing specialist services. Respond to safeguarding concerns, anti-social behaviour, and tenancy issues. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in supported housing or with vulnerable adults. Supporting residents with mental health, substance misuse, or offending backgrounds. Managing caseloads and delivering housing-related support. Knowledge of welfare benefits, tenancy sustainment, and safeguarding procedures. What's on offer: Salary: 26,000 - 28,000 per annum Contract type: Permanent Hours: Monday to Friday, 36 hours per week ( Fridays worked from home ) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Fire Safety Engagement Officer East London (Local Council) 6 Months (with potential for extension) Pay: 28.79 per hour Hybrid working Are you passionate about keeping communities safe? Do you have strong communication and IT skills, with an enthusiasm for working with vulnerable residents? If so, we want to hear from you. About the Role We are seeking a Fire Safety Engagement Officer to join a dynamic team on a 6-month contract, with the possibility of extension. This is a key role within the Fire Safety Team, where you will lead on a variety of fire safety campaigns and projects across the borough. You'll be the team lead for work with our most vulnerable residents, ensuring they are informed, supported, and protected through effective engagement and education initiatives. Whether you're delivering community events, supporting risk assessments, or working closely with housing and care teams - your work will make a real difference. Key Responsibilities Lead on fire safety projects and public engagement campaigns. Act as the main point of contact for fire safety work with vulnerable residents. Build strong relationships with internal departments, residents, and external partners. Support the design and delivery of targeted communications and safety advice. Promote fire safety awareness through workshops, home visits, and outreach. About You We're looking for someone who is: Enthusiastic, proactive, and eager to grow professionally. An excellent communicator - both in writing and in person. Highly organised and confident using IT systems. Essential: Strong communication skills. Strong IT proficiency. Desirable: Experience in community fire safety or prevention work. Background in communications or public engagement. Experience working in the care sector or with vulnerable groups. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing, housing associations, or local authorities Strong customer service and communication skills Empathetic, patient, and confident managing sensitive situations Ability to de-escalate complaints and build trust Organised with strong administrative skills Good IT skills (MS Office and housing management systems) Full UK driving licence

Private Sector Housing Officer - South East 40- 50 per hour Hybrid Working The Opportunity Are you an experienced private sector housing officer looking to join a high-performing local authority with outstanding staff retention and a reputation for being one of the best councils to work for in the region? This is a fantastic opportunity to step into a well-supported, forward-thinking team where your expertise will be valued and your impact recognised. Responsibilities As a private sector housing officer, you will: Conduct HHSRS inspections and assess housing conditions across the private sector Process and enforce HMO licensing applications and conditions Prepare and serve statutory notices and issue financial penalties where required Investigate complaints and provide guidance to landlords and tenants Prepare case files and witness statements for court or tribunal proceedings What You'll Need To succeed as a private sector housing officer, you'll have: Strong knowledge of the Housing Act 2004 and HHSRS Experience drafting and enforcing statutory notices Excellent written and verbal communication skills Confidence managing challenging situations Strong organisational skills and attention to detail If you're ready to join a local authority that genuinely values its staff and offers flexibility alongside competitive rates, we'd love to hear from you. Send your CV to (url removed) or call me on (phone number removed) to discuss in more detail.

Homelessness Admin Support Officer Rate of pay 14.23 PAYE per hour Location: Hybrid (Oxford - hybrid working) Job Type: Temp 1 month rolling with possible extension Hours: 37 hours per week We are seeking an Homelessness Admin Support Officer to join a Rough Sleeping & Single Homelessness Team. This role is crucial in providing administrative support to enhance the coordination and proactive management of access to supported accommodation under the Oxfordshire Homelessness Alliance. The position involves supporting the team's management and development of commissioned services, particularly in relation to supported accommodation. Day-to-day of the role: Provide administrative support to enable the coordination of access, utilisation, and moves through the Oxfordshire Homelessness Alliance supported accommodation. Manage and maintain comprehensive records of clients requiring accommodation and those ready to move on, assisting in the referral processes required for providers to meet their move-on targets. Liaise with partner agencies to ensure actions are completed following panel meetings to facilitate access into commissioned supported accommodation. Support with the organisation of multi-agency case conferences and other events with relevant partners as needed to address issues within service provision. Update databases and record-keeping systems, ensuring they are aligned with other data and information systems to maintain efficient coordination of commissioned supported accommodation. Provide data and analysis of referrals, acceptances, and outcomes to help inform future commissioning and needs analysis. Required Skills & Qualifications: Experience in the field of housing, homelessness, or a related field. Strong communication skills, including excellent verbal and written skills for minutes and meeting outcomes. Demonstrated ability to proactively build and maintain strong partnerships, influencing outcomes and articulating messages to a variety of audiences. Strong organisational and planning skills, with the ability to effectively prioritise a complex and busy workload. A good standard of general education, including English and mathematics, or equivalent. Excellent IT skills, particularly in Microsoft Word and Excel, and experience in updating and maintaining databases. Ability to analyse data and statistics to support service provision. Experience of case management, especially with a vulnerable/complex client group, is desirable. To apply for the Homelessness Admin Support Officer position, please submit your CV detailing your relevant experience.

MMP Consultancy are working with a fantastic organisation to recruit a Resident Engagement Officer based in North London. The Resident Engagement Officer (RPEEP) is responsible for delivering resident-focused engagement activities that support compliance with The Fire Safety (Residential Evacuation Plans) (England) Regulations 2025. The role ensures that residents who may have difficulty self-evacuating are identified, supported, and actively involved in developing person-centred evacuation arrangements. The postholder will work collaboratively with residents, building safety team, fire consultants and Fire & Rescue Services to ensure inclusive engagement, informed consent, and effective evacuation planning. Annual Salary: 38,213 Per Annum Key Responsibilities: Engage residents in buildings covered by the Regulations. Support the identification of residents who may require assistance to evacuate. Support the wider team identify vulnerable residents that may be effected planned project work. Build trusted relationships with vulnerable and disabled residents. Promote inclusive and accessible engagement methods. Facilitate resident participation in person-centred fire risk assessments. Support the development of Emergency Evacuation Statements. Ensure residents understand evacuation strategies and risks. Assist with annual reviews of evacuation plans. Ensure all evacuation information is correctly captured in the buildings PIB - Emergency Response Pack. Obtain and record informed resident consent. Ensure compliance with UK GDPR and safeguarding policies. Maintain accurate and confidential records. Develop accessible fire safety and evacuation communications. Deliver engagement sessions and awareness activities. Support residents in understanding their evacuation arrangements Monitor engagement outcomes and participation. Contribute to audits and regulatory reporting. Recommend improvements to engagement practices. Requirements: Experience in resident or community engagement. Experience working with vulnerable communities. Strong communication and interpersonal skills. Knowledge of equality, accessibility, and safeguarding. Good organisational and record-keeping skills. Knowledge of fire safety or building safety legislation. Experience in housing or local authority settings. Understanding of person-centred risk assessments. Experience of multi-agency working.

Tenant Liaison Officer Temporary Ongoing 19.00- 21.50 Hourly, Weekly Pay Long Eaton, Nottinghamshire and surrounding areas Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Nottinghamshire and nearby. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout. Duties of the Tenant Liaison Officer's role will include, but is not limited to: Providing support residents during and after works to their homes, ensuring high levels of customer satisfaction Developing effective working relationships with residents, clients, subcontractors and site personnel Ensuring effective communication to residents Observing site Health and Safety rules and reporting risks Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence Arranging access with the resident to enable the work to their home The successful Resident Liaison candidate will have: Previous experience within a customer service based role (Essential) Resident liaison experience within the construction / social housing sector (Preferred) Computer literate in MS office Access to own vehicle for business use Prefential RLO experience: Knowledge around Awaabs Law and Damp/Mould If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.