353 jobs found

Site Manager Social Housing Refurbishment East London Site Manager required to join a leading main contractor delivering a long-term 10-year framework across East London. This is an excellent opportunity to become part of a well-established business with an outstanding reputation for delivering high-quality social housing refurbishment projects. With a strong pipeline of secured work, you'll enjoy genuine long-term career stability and progression. The Role Your initial project will be a £6 million roofing refurbishment scheme across seven residential blocks , where you'll take responsibility for managing site operations, ensuring programmes are delivered safely, on time, and to the highest quality standards. Following this project, you'll move onto further secured works within the framework, providing continuity and long-term career prospects. What We're Looking For Proven experience as a Site Manager with a main contractor. Background in social housing refurbishment or planned maintenance projects. Strong leadership and communication skills. A commitment to health & safety, quality, and programme delivery. What's on Offer Opportunity to work on a secured 10-year framework . Long-term pipeline of projects across East London. Excellent company culture with a supportive and collaborative team. Competitive salary and benefits package. Genuine opportunities for career development and progression. If you're a Site Manager looking to join a contractor that values its people, has an excellent reputation in the market, and offers long-term job security with exciting projects, I'd be keen to speak with you. Apply today or get in touch for a confidential discussion.

Site Manager (Social Housing Retrofit & EWI) South Wales Permanent or Freelance Considered 40,000 - 45,000 + Company Van or Allowance & Benefits Package We are working with a well-established South Wales contractor that is undergoing significant expansion following the award of further social housing retrofit and decarbonisation projects across the region. As part of the growth of its specialist retrofit division, the business is seeking an experienced Site Manager to oversee the delivery of External Wall Insulation (EWI), refurbishment, energy efficiency and planned improvement works within occupied social housing environments. This is an opportunity to join a contractor with a growing pipeline of secured work and play a key role within a dedicated team focused on improving housing stock and delivering long-term value for local communities. Due to the nature of the work, this position is not about managing large value flagship projects. Success comes from understanding retrofit construction, social housing delivery and having the confidence to identify problems, make decisions and keep projects moving safely and efficiently. Project values could typically range from around 1 mil to 5 mil. The Role Managing the day-to-day delivery of social housing retrofit and refurbishment projects. Overseeing External Wall Insulation (EWI), fabric improvement and energy efficiency works. Coordinating subcontractors, suppliers and site teams. Ensuring projects are delivered safely, on programme and to the required quality standards. Managing site documentation, compliance and reporting requirements. Liaising with clients, tenants, subcontractors and project stakeholders. Identifying site risks, resolving issues and driving project performance. Supporting project teams to ensure successful project delivery. About You We are particularly interested in speaking with candidates who have experience within: Social housing planned works. External Wall Insulation (EWI) projects. Retrofit and decarbonisation programmes. Refurbishment and maintenance contracts. Fabric improvement works. Traditional construction environments. You will be able to demonstrate: Previous Site Management experience within social housing, refurbishment, maintenance or retrofit sectors. A sound understanding of EWI systems and retrofit construction methods. Experience managing occupied properties and tenant-facing projects. Strong organisational and communication skills. The ability to manage subcontractors and multiple workstreams effectively. A proactive approach to problem-solving and decision-making. The confidence to work independently without constant supervision. SMSTS, CSCS and First Aid qualifications. Why Apply? Join a busy contractor that continues to secure significant social housing retrofit work across South Wales. Be part of a rapidly expanding specialist retrofit division. Work on technically challenging projects that improve homes and communities. Play an influential role within a growing team rather than being a small cog in a large organisation. Permanent and freelance applicants will both be considered. Long-term opportunities with a strong pipeline of secured work. Potential for rapid career development and growth. Apply If you have genuine experience delivering social housing retrofit, EWI, planned maintenance or refurbishment projects and are looking to join a growing contractor with ambitious expansion plans, we'd like to hear from you.

Location: Arbroath Start Date: Monday 26th October Duration: Minimum 4 months Project: Housing Development We are currently looking for an experienced Freelance Site Manager to join a housing project in Arbroath, starting Monday for a minimum of 4 months. Requirements: Proven experience managing residential housing projects Valid SMSTS certificate Valid First Aid certificate Valid CSCS card Strong leadership, organisational and communication skills Ability to manage site operations, health and safety, subcontractors and programme delivery The ideal candidate will have a strong background in housing developments and be confident managing the day-to-day running of site operations to ensure the project is delivered safely, efficiently and to a high standard.

Assistant Site Manager - Social Housing Planned Works Based in St Albans £45k plus package We are working with a leading Social Housing Refurbishment contractor to recruit an Assistant Site Manager to join their team in St Albans on a planned internal and external works project. As the Assistant Site Manager you will supervise and manage the contractors undertaking works, ensuring the works are completed in a safe and efficient manner within stated timescales. You will be responsible for management of sub-contractors, inspecting properties pre and post works, taking progress meetings and overseeing the day to day delivery of the programme. Assistant Site Manager Experience & Qualifications SSSTS or SMSTS Working towards an NVQ Level 3 or 4 Social Housing experience CSCS Card Current DBS / Willingness to undertake DBS Check First Aid Knowledge of varied trades An excellent understanding of Health and Safety Asbestos Awareness Full Clean Driving License You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the company's success. This is a full time, permanent role for which you will receive a competitive rate of pay. Please apply online now!

Site Manager - Planned Maintenance £55K plus package Walton on Thames based Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit multiple experienced Site Managers to deliver Planned Maintenance Projects throughout Walton on Thames. Work scopes are varied, and include aids and adapts, kitchens, bathrooms, roofing works, window and door replacements, cladding, structural repairs and insulation. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £55K. For your chance of securing this role please apply online now!

Caledonian Construction are recruiting for: 1 x Social Housing Site Manager required in Andover Experience & Qualifications (Please do not apply if you do not have correct experience/qualifications) Must have a minimum of 3 years previous site manager experience Must come from a Social Housing background Must have CSCS card Must have SMSTS or SSSTS Good understanding of Word, Excel Salary 50k - 55k per annum If this role is of interest to you, please apply now !

Site Manager - Planned Maintenance 55K plus package Walton on Thames based Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit multiple experienced Site Managers to deliver Planned Maintenance Projects throughout Walton on Thames. Work scopes are varied, and include aids and adapts, kitchens, bathrooms, roofing works, window and door replacements, cladding, structural repairs and insulation. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K. For your chance of securing this role please apply online now!

Assistant Site Manager - Social Housing Planned Works Based in St Albans 45k plus package We are working with a leading Social Housing Refurbishment contractor to recruit an Assistant Site Manager to join their team in St Albans on a planned internal and external works project. As the Assistant Site Manager you will supervise and manage the contractors undertaking works, ensuring the works are completed in a safe and efficient manner within stated timescales. You will be responsible for management of sub-contractors, inspecting properties pre and post works, taking progress meetings and overseeing the day to day delivery of the programme. Assistant Site Manager Experience & Qualifications SSSTS or SMSTS Working towards an NVQ Level 3 or 4 Social Housing experience CSCS Card Current DBS / Willingness to undertake DBS Check First Aid Knowledge of varied trades An excellent understanding of Health and Safety Asbestos Awareness Full Clean Driving License You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the company's success. This is a full time, permanent role for which you will receive a competitive rate of pay. Please apply online now!

Are you an experienced Assistant Site Manager with a strong background in New Build Housing projects? Approach Personnel are proud to be partnered with a regional new build housing developer, who are currently looking for an Assistant Site Manager to join them on a permanent basis. The initial project is based in Northampton, with future projects taking place in and around Northamptonshire. As an Assistant Site Manager, you will be responsible for working hand in hand with the Site Manager to manage subcontractors, suppliers, and trades to ensure work is carried out within an agreed timefram, budget and to the quality needs of our clients. What's in it for you? Basic salary of up to 47,000 (D.O.E) Generous car allowance package Yearly bonus potential Further progression opportunities What are we looking for? Experience working as an Assistant Site Manager, across multiple new build housing projects. SMSTS Knowledge of traditional build is ESSENTIAL Enthusiastic individual, who would be looking to progress even further into a Site Manager. Key Responsibilities: Manage a construction site, to ensure the development is completed on time, to specification and safety regulations, while complying with company and construction build and quality standards Ensure all quality and safety inspections are within quality control standards and carried out in accordance with Group guidelines Facilitate communication and coordinate activities with external third-parties, such as warranty provider, local authorities and utility companies to ensure achievement of the build programme Maintaining accurate records for the development including but not limited to, Staff Inductions, Health, Safety and Environment, timesheets, incident reports, quality control checklists Ensure materials are called off in a timely manner and checked and stored in accordance with Group guidelines.

Assistant Site Manager - Social Housing Planned Works Based in Epping £45k plus package We are working with a leading Social Housing Refurbishment contractor to recruit an Assistant Site Manager to join their team in Epping on a planned internal and external works project. As the Assistant Site Manager you will supervise and manage the contractors undertaking works, ensuring the works are completed in a safe and efficient manner within stated timescales. You will be responsible for management of sub-contractors, inspecting properties pre and post works, taking progress meetings and overseeing the day to day delivery of the programme. Assistant Site Manager Experience & Qualifications SSSTS or SMSTS Working towards an NVQ Level 3 or 4 Social Housing experience CSCS Card Current DBS / Willingness to undertake DBS Check First Aid Knowledge of varied trades An excellent understanding of Health and Safety Asbestos Awareness Full Clean Driving License You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the company's success. This is a full time, permanent role for which you will receive a competitive rate of pay. Please apply online now!

Assistant Site Manager - Social Housing Planned Works Based in Epping 45k plus package We are working with a leading Social Housing Refurbishment contractor to recruit an Assistant Site Manager to join their team in Epping on a planned internal and external works project. As the Assistant Site Manager you will supervise and manage the contractors undertaking works, ensuring the works are completed in a safe and efficient manner within stated timescales. You will be responsible for management of sub-contractors, inspecting properties pre and post works, taking progress meetings and overseeing the day to day delivery of the programme. Assistant Site Manager Experience & Qualifications SSSTS or SMSTS Working towards an NVQ Level 3 or 4 Social Housing experience CSCS Card Current DBS / Willingness to undertake DBS Check First Aid Knowledge of varied trades An excellent understanding of Health and Safety Asbestos Awareness Full Clean Driving License You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the company's success. This is a full time, permanent role for which you will receive a competitive rate of pay. Please apply online now!

Site Manager Social Housing Location: Warwickshire Contract: 6 months initially, with potential for long-term/permanent Payrate: £32.00per hour / £250.00per day (Umbrella or CIS) Build Recruitment are working with a leading social housing contractor who are looking for an experienced Site Manager to join a retrofit programme across Warwick, Leamington Spa and Stratford-upon-Avon. The role will involve managing multiple occupied properties, with around 5 properties opened and 5 completed each week. Works include: Roofing Solar PV Air Source Heat Pumps Loft & external wall insulation Asbestos removal Windows & doors Requirements: Proven Site Management experience Must have social housing, planned works, decarbonisation, refurbishment or retrofit background SMSTS CSCS Gold Card or Black Card essential Full UK driving licence Comfortable managing multiple sites and subcontractors If you're an experienced Site Manager and available immediately, apply now or get in touch with Kay on (phone number removed) for more information

We are seeking an experienced Assistant Site Maanager to join a residential construction team. Working on high-quality new-build housing developments, you will be responsible for ensuring homes are completed to the highest standards, ready for customer handover. This is an excellent opportunity for an individual with a strong background in residential housebuilding who takes pride in delivering quality homes and exceptional customer satisfaction. Key Responsibilities Manage all finishing works across a busy residential housing development. Coordinate subcontractors to ensure works are completed safely, on time, and to a high standard. Carry out quality inspections and snagging, ensuring defects are rectified promptly. Prepare plots for NHBC inspections and customer handovers. Work closely with the Site Manager to ensure build programmes are achieved. Maintain excellent health and safety standards on site. Ensure all plots are completed in line with company quality standards and programme requirements. Liaise with Customer Care and Sales teams where required to ensure smooth completions. Requirements Proven experience as a Finishing Foreman within residential housebuilding. Strong knowledge of internal and external finishing trades. Excellent attention to detail and a proactive approach to quality. Ability to manage subcontractors and meet tight deadlines. SSSTS or SMSTS qualification. Valid CSCS Card. First Aid at Work (preferred). Full UK driving licence. What's on Offer Competitive salary and benefits package. Stable, permanent employment with a growing residential developer. Career progression opportunities. Supportive team environment. Ongoing training and development. If you have a passion for quality and experience delivering new-build homes to the highest standard, we'd love to hear from you.

Are you a house building Assistant Site Manager interested in joining a leading residential developer on a brand new volume house building site in Shropshire? There is an exciting new job opportunity to join a leading house builder to help assist with the management of a brand new site consisting of 2 to 4 bed high quality homes. Working closely with a highly experienced Site Manager, you will assist in the daily operations of a busy residential development, overseeing and managing subcontractors, health & safety & ensuring high standards of build quality and adhering to build programme deadlines. Experience / Qualifications Required: Previous experience working as an Assistant / Finishing Foreman or Site Supervisor on new build housing developments Trade background or relevant qualifications HND in Construction / Built Environment, BSc Construction / Project Management Ability to motivate the team and subcontractors Up to date knowledge of health and safety obligations and building legislation Valid SSSTS , CSCS and First Aid certificate This is a growing region with an impressive pipeline of new sites & excellent routes to step in to Site Management in the next 12 - 24 months. Salary & Package on offer: Base 45,000 to 50,000 Bonus 15% 4,500 car allowance 25 days holidays + bank holidays Pension Healthcare

An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Gold Award members of Investors in People . As a Property Standards Officer you will support Prima Group in meeting its statutory duties under Awaab's Law. The role is responsible for coordinating, tracking and maintaining accurate records for all cases identified under Awaab's Law including damp, mould and housing condition cases. To ensure the process is adhered to and any issues are addressed promptly and within legal timescales to protect our customers health and wellbeing. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £34,952 Per annum Property Standards Officer Main Duties: Customers Liaise with customers in an understanding and professional manner Arrange inspections and repair works where required taking into account the needs of the customer and any vulnerabilities Ensure customers are kept informed until case completion and act as the main point of contact Support with other relevant customer contacts as and when required Case Work Act as the first point of contact for all Awaab's Law-related reports, including damp and mould cases Log, monitor and manage cases to ensure compliance with statutory and internal timescales Maintain accurate, up-to-date records on housing management and compliance systems Arrange inspections, remedial works, follow-up visits and customer communications Ensure all cases are completed successfully, and targets are adhered to at each stage in line with legal timeframes Ensure all work is carried out in line with data protection and safeguarding requirements Collaborate with surveyors, contractors, repairs team and other internal departments to progress cases Performance Track contractor performance and escalate delays or risks to internal teams Prepare case updates, performance reports and information to management Attend regular meetings to discuss performance and provide updates on case work Support audits, regulatory reviews and internal investigations where required Keep up to date with legislation changes and ensure it is reflected in company procedures Undertake any other duties to achieve personal, team and organisational objectives following consultation with the group housing manager Property Standards Officer Person Requirements: Essential: Educated to GCSE level or equivalent Desirable: Relevant professional qualification Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Adaptable Customer Focus Communication Relationship building Skills & Competencies for the role: Essential: Experience of dealing with the public in a customer service environment. Excellent communication skills with the ability to have difficult conversations Ability to use your own initiative but adopt the One Team approach. Ability to prioritise your workload and meet deadlines. Experience of using ICT systems, Customer Relationship Management systems and Microsoft office software. Desirable: An understanding of social housing and communities An understanding of Awaab's Law Knowledge of the Housing Health and Safety Rating System Experience of dealing with case work and meeting legal timeframes An understanding of compliance and dealing with property repairs Property Standards Officer Benefits- why work for us? Healthcare Cash Plan scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off Birthday Annual Leave Volunteering Scheme Long Service Awards 35-hour week Monday-Friday Fully flexible working arrangements - hybrid working from the office and from home. Free parking on site at Prima's two offices Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age . Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme. If you wish to apply in a different format, such as a video application, please visit our website to see how Work For Us - Prima Group or If you want to be at the forefront of shaping Prima Group's ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.

Mobile Multi-trade needed Job Title: Multi-trade Operative Location: Wembley (Mobile role) Salary: 24.73/hr Umbrella (No CIS) Contract: Contract to permanent Working Hours: 42.5 hours per week, Monday to Friday, 8:00 am-5:00 pm Benefits: Company van, fuel card Job Description - Key Responsibilities Carry out general maintenance and repair work in occupied and void properties. Perform basic carpentry work, including fitting doors, skirting boards, locks, and kitchen units. Complete plumbing repairs such as fixing leaks, replacing taps, toilets, sinks, and pipework. Undertake painting and decorating, including surface preparation, painting, and minor plaster repairs. Carry out basic plastering, patch repairs, and tiling to walls and floors. Perform minor electrical tasks (where qualified and permitted), such as replacing sockets, switches, and light fittings. Install and repair flooring, including laminate, vinyl, and timber flooring. Diagnose faults and identify the most effective repair solutions. Use a variety of hand and power tools safely and efficiently. Ensure all work is completed to a high standard and within agreed timescales. Follow health and safety regulations, including safe working practices and risk assessments. Maintain accurate records of completed work, materials used, and any follow-up actions required. Communicate professionally with tenants, customers, site managers, and colleagues. Keep work areas clean, tidy, and safe during and after completing tasks. Report any additional repairs, hazards, or safeguarding concerns identified during visits. Travel between multiple sites as required and ensure company vehicles and equipment are maintained appropriately. Requirement: Previous Social Housing or council Experience Valid UK Driving License RGSS's client, a leading maintenance provider, are looking for a reliable, multi-skilled operative to join their team across Wembly and the surrounding areas. You will be responsible for reactive maintenance works in social housing properties across the patch. How to Apply: If interested, please call Kimi on (phone number removed) or email (url removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.

We are working with a leading national housebuilder to recruit an Assistant Site Manager for a large, multi-phase development in Swindon. This is an excellent opportunity for an ambitious construction professional looking to develop their career with an established business offering long-term progression and the opportunity to work on a quality housing development. The successful candidate will support the Site Manager in the day-to-day running of the site, helping to ensure that homes are delivered safely, on programme and to the highest standards of quality. The Role Assist the Site Manager with the daily management and coordination of site activities. Supervise subcontractors and trades, ensuring work is completed safely and to the required standard. Monitor build quality and ensure compliance with company procedures and NHBC requirements. Help maintain construction programmes and drive progress towards key milestones. Carry out regular site inspections, identifying and resolving issues as they arise. Ensure health and safety standards are maintained across the development. Assist with plot inspections, snagging and the preparation of homes for customer handover. Maintain accurate site records and support the effective management of resources and materials. The Ideal Candidate Previous experience as an Assistant Site Manager or in a supervisory role within residential construction, and ideally with experience of trad build and timber frame. A background in housebuilding, ideally with a volume housebuilder. Good knowledge of construction methods, build programmes and quality standards. Strong organisational and communication skills, with the ability to coordinate multiple trades. A proactive approach to problem-solving and a commitment to maintaining high standards. Relevant qualifications, including SMSTS or SSSTS, CSCS and First Aid If you are an Assistant Site Manager looking for your next opportunity in Swindon, we would be keen to hear from you.

We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.