Senior Manager ELM, EU, Early Life-Cycle Management and Building Experience Management Job ID: to be determined - K02 We are seeking Senior Manager to join our Central RME team, a key leadership role that impacts global markets with an immediate focus on EU Middle and Last Mile. The successful candidate will possess proven project management experience and consistently demonstrate the ability to influence leaders outside of their organization. This role requires engagement with nearly all operational teams, including Operations, Field RME, Global Reliability, and Global Engineering. As a senior leader, you must balance short-term solutions with long-term strategies, bringing organization to a complex and thorough business plan through prioritization and the deliberate growth of your team. Your long-term vision to enhance customer satisfaction while reducing costs will be integral to the Central team strategy. This position demands a customer-focused professional with a strong business presence, high energy, and the mental stamina to execute a 3+ year business plan. You will be responsible for fostering a culture of continuous improvement and driving operational efficiency through innovative solutions and best practices. If you are a dynamic and results-driven leader with a passion for project management and customer satisfaction, we invite you to join our team and make a significant impact on our global operations. Key responsibilities Regularly engage senior leaders and provide updates on the progress of key project milestones Develop and implement a comprehensive strategy for team development and growth Define and execute organizational strategies to meet evolving customer needs Identify and implement long term corrective actions to address delivery gaps Cultivate and expand key partnerships essential for project success Create and manage organizational roadmaps for process development and implementation A day in the life As a Senior Manager, your day will revolve around five main areas: project deployment, process development and implementation, team development, stakeholder and customer relationships, and strategy. You will ensure that project deployment milestones are met, bridges between teams are established, and any escalations are communicated and actioned promptly. Your role will also involve leveraging process development and implementation to standardize operations and enhance team efficiency. Team development will be a critical focus, aiming to elevate the organizational bar and transition the team from a reactive to a proactive and strategic approach. You will collaborate with multiple stakeholders, building strong relationships essential for swift and effective project execution. Additionally, you will be responsible for crafting a forward-looking strategy with a clear roadmap to raising the quality bar, ensuring long-term goals are aligned with business objectives. About the team The ELM team oversees the transfer of assets (MHE, Base Build, Emerging Tech) to the RME teams, working closely with Project Delivery Teams (e.g., GES, TES, MSP, AR) across Customer Fulfillment (CF), Amazon Transportation Systems (ATS), Amazon Logistics (AMZL), and Amazon Grocery Logistics (AGL). Supporting regions including North America, Europe, Latin America, the Middle East and Africa, Australia, and engaging for standardization with India/Japan, ELM's mission is to deliver a seamless, efficient building experience from the RME perspective, starting from project launch. This involves key objectives like minimizing downtime, increasing equipment availability, and ensuring RME technician readiness. The team also aims to achieve perfect maintenance accessibility, make initial spare parts available at the right cost, and coordinate external maintenance services, focusing on aligning people, processes, and resources to create a "perfect" building experience from the RME standpoint. Basic Qualifications Experience in process, project or program management Experience leading and growing teams, including annual reviews, coaching and mentoring Experience in driving significant change management initiatives Experience developing and managing KPI's Experience building relationships and influencing senior level leaders. Ability to travel 50% annually both domestic and internationally for site visits Preferred Qualifications Experience in developing long term strategies Masters degree in Business or Communications Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Oct 27, 2025
Full time
Senior Manager ELM, EU, Early Life-Cycle Management and Building Experience Management Job ID: to be determined - K02 We are seeking Senior Manager to join our Central RME team, a key leadership role that impacts global markets with an immediate focus on EU Middle and Last Mile. The successful candidate will possess proven project management experience and consistently demonstrate the ability to influence leaders outside of their organization. This role requires engagement with nearly all operational teams, including Operations, Field RME, Global Reliability, and Global Engineering. As a senior leader, you must balance short-term solutions with long-term strategies, bringing organization to a complex and thorough business plan through prioritization and the deliberate growth of your team. Your long-term vision to enhance customer satisfaction while reducing costs will be integral to the Central team strategy. This position demands a customer-focused professional with a strong business presence, high energy, and the mental stamina to execute a 3+ year business plan. You will be responsible for fostering a culture of continuous improvement and driving operational efficiency through innovative solutions and best practices. If you are a dynamic and results-driven leader with a passion for project management and customer satisfaction, we invite you to join our team and make a significant impact on our global operations. Key responsibilities Regularly engage senior leaders and provide updates on the progress of key project milestones Develop and implement a comprehensive strategy for team development and growth Define and execute organizational strategies to meet evolving customer needs Identify and implement long term corrective actions to address delivery gaps Cultivate and expand key partnerships essential for project success Create and manage organizational roadmaps for process development and implementation A day in the life As a Senior Manager, your day will revolve around five main areas: project deployment, process development and implementation, team development, stakeholder and customer relationships, and strategy. You will ensure that project deployment milestones are met, bridges between teams are established, and any escalations are communicated and actioned promptly. Your role will also involve leveraging process development and implementation to standardize operations and enhance team efficiency. Team development will be a critical focus, aiming to elevate the organizational bar and transition the team from a reactive to a proactive and strategic approach. You will collaborate with multiple stakeholders, building strong relationships essential for swift and effective project execution. Additionally, you will be responsible for crafting a forward-looking strategy with a clear roadmap to raising the quality bar, ensuring long-term goals are aligned with business objectives. About the team The ELM team oversees the transfer of assets (MHE, Base Build, Emerging Tech) to the RME teams, working closely with Project Delivery Teams (e.g., GES, TES, MSP, AR) across Customer Fulfillment (CF), Amazon Transportation Systems (ATS), Amazon Logistics (AMZL), and Amazon Grocery Logistics (AGL). Supporting regions including North America, Europe, Latin America, the Middle East and Africa, Australia, and engaging for standardization with India/Japan, ELM's mission is to deliver a seamless, efficient building experience from the RME perspective, starting from project launch. This involves key objectives like minimizing downtime, increasing equipment availability, and ensuring RME technician readiness. The team also aims to achieve perfect maintenance accessibility, make initial spare parts available at the right cost, and coordinate external maintenance services, focusing on aligning people, processes, and resources to create a "perfect" building experience from the RME standpoint. Basic Qualifications Experience in process, project or program management Experience leading and growing teams, including annual reviews, coaching and mentoring Experience in driving significant change management initiatives Experience developing and managing KPI's Experience building relationships and influencing senior level leaders. Ability to travel 50% annually both domestic and internationally for site visits Preferred Qualifications Experience in developing long term strategies Masters degree in Business or Communications Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
About the role
This is an exciting opportunity to be part of the team that manages and improves one of the busiest motorways in Europe - the M25.
We are looking for a TUNNEL MAINTENANCE CIVIL OPERATIVE to join us to work in Hatfield.
Role Purpose:
* To assist in the efficient operation of the M25 Tunnels and the M25 Pump Stations by undertaking maintenance and other tasks as required by the Maintenance Supervisor.
What you'll be doing
As a TUNNEL MAINTENANCE CIVIL OPERATIVE, you will have the following accountabilities:
* Reporting to the Tunnel Maintenance (Senior) Supervisor
* To oversee the correct operation of the tunnel vehicles by appointed agency drivers ensuring pre-requisite checks are carried out before and after vehicle use.
* To drive the tunnel vehicles when required, either on planned maintenance closures or on reactive works.
* To assist Tunnel Maintenance Technicians with completion, carry of maintenance tasks
* To complete daily worksheets, and maintenance report sheets where applicable to your works e.g. drive through sheets. vehicle checks etc
* To observe all safety procedures and instructions
* To provide escort to appointed sub contractors ensuring that they are compliant with site rules.
* Carry out any work of a manual, semi-skilled or skilled nature of any type of trade description (including out of trade work) under the instructions of the Tunnel Maintenance Supervisor
* Any other duties within your capacity as when required by the Line Managers
* Live Connect Plus Services Values and Behaviours
* Ensure a relentless focus on Zero Harm
* Support the delivery of the business Sustainability activities
Who we're looking for
Personal attributes:
* HGV Class 2 professional driving license
* Valid CPC Drivers Card
* Good customer service skills
* Ability to work under pressure
* A confident and professional manner
* Ability to communicate effectively at all levels
* Ability to work collaboratively in a complex matrix structure
* Team player
* A clear and thorough communication style
* Clean UK Drivers License
Skills and Qualifications
IPAF Trained for MEWPS & Booms
Confined space trained
CSCS Safety Card or equivalent
All round experience of tunnels maintenance regimes.
Knowledge of current Health & Safety legislation
Ability to work without direct supervision when requested.
Operate Connect Plus Services vehicles as required and adhere to the company policies
Ability to comply with additional training requirements for sector scheme (sector 22).
Why work for us
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
About us
Balfour Beatty is part of a consortium that comprises Connect Plus Services (CPS), together with Atkins and Egis Road Operations UK.
CPS has a 30-year contract with Connect Plus on behalf of Highways England. The contract, which started in September 2009, is to maintain and operate the M25 motorway network, including all adjoining trunk and slip roads, a network of 440km across six counties. CPS also has responsibility for the Dartford River Crossing in Kent, comprising both Dartford Tunnels and the Queen Elizabeth II Bridge.
With a staff of around 600 people, based at seven locations across the network, CPS carries out routine maintenance and whole-life management of the thousands of M25 assets. CPS manages the operation of the network 24 hours a day, 365 days a year, including a severe weather season maintenance programme. CPS is identifying ways of reducing delays and improving journey time reliability across its road network.
Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.
Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists
Nov 09, 2020
Permanent
About the role
This is an exciting opportunity to be part of the team that manages and improves one of the busiest motorways in Europe - the M25.
We are looking for a TUNNEL MAINTENANCE CIVIL OPERATIVE to join us to work in Hatfield.
Role Purpose:
* To assist in the efficient operation of the M25 Tunnels and the M25 Pump Stations by undertaking maintenance and other tasks as required by the Maintenance Supervisor.
What you'll be doing
As a TUNNEL MAINTENANCE CIVIL OPERATIVE, you will have the following accountabilities:
* Reporting to the Tunnel Maintenance (Senior) Supervisor
* To oversee the correct operation of the tunnel vehicles by appointed agency drivers ensuring pre-requisite checks are carried out before and after vehicle use.
* To drive the tunnel vehicles when required, either on planned maintenance closures or on reactive works.
* To assist Tunnel Maintenance Technicians with completion, carry of maintenance tasks
* To complete daily worksheets, and maintenance report sheets where applicable to your works e.g. drive through sheets. vehicle checks etc
* To observe all safety procedures and instructions
* To provide escort to appointed sub contractors ensuring that they are compliant with site rules.
* Carry out any work of a manual, semi-skilled or skilled nature of any type of trade description (including out of trade work) under the instructions of the Tunnel Maintenance Supervisor
* Any other duties within your capacity as when required by the Line Managers
* Live Connect Plus Services Values and Behaviours
* Ensure a relentless focus on Zero Harm
* Support the delivery of the business Sustainability activities
Who we're looking for
Personal attributes:
* HGV Class 2 professional driving license
* Valid CPC Drivers Card
* Good customer service skills
* Ability to work under pressure
* A confident and professional manner
* Ability to communicate effectively at all levels
* Ability to work collaboratively in a complex matrix structure
* Team player
* A clear and thorough communication style
* Clean UK Drivers License
Skills and Qualifications
IPAF Trained for MEWPS & Booms
Confined space trained
CSCS Safety Card or equivalent
All round experience of tunnels maintenance regimes.
Knowledge of current Health & Safety legislation
Ability to work without direct supervision when requested.
Operate Connect Plus Services vehicles as required and adhere to the company policies
Ability to comply with additional training requirements for sector scheme (sector 22).
Why work for us
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
About us
Balfour Beatty is part of a consortium that comprises Connect Plus Services (CPS), together with Atkins and Egis Road Operations UK.
CPS has a 30-year contract with Connect Plus on behalf of Highways England. The contract, which started in September 2009, is to maintain and operate the M25 motorway network, including all adjoining trunk and slip roads, a network of 440km across six counties. CPS also has responsibility for the Dartford River Crossing in Kent, comprising both Dartford Tunnels and the Queen Elizabeth II Bridge.
With a staff of around 600 people, based at seven locations across the network, CPS carries out routine maintenance and whole-life management of the thousands of M25 assets. CPS manages the operation of the network 24 hours a day, 365 days a year, including a severe weather season maintenance programme. CPS is identifying ways of reducing delays and improving journey time reliability across its road network.
Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the workingmums Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.
Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists
Description
The Senior Reliability Maintenance Engineering (RME) Technician will have a significant impact on customer experience. The Senior RME Technician will have the ability to lead other Engineering Technicians, design solutions for challenging problems, able to manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The Senior Technician will develop plans on how to accomplish engineering departmental goals.
The Senior RME Technician will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Senior RME Technician. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfilment Centre (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
Responsibilities will include:
· To provide supervision and leadership to Maintenance Technicians
· To develop training plans for direct reports
· To carry out Performance Reviews
· To develop and deliver Preventive Maintenance programs
· To install, maintain, and troubleshoot all FC systems including power distribution, automated material handling equipment, conveyance, packaging machines, labelling machines, HVAC and all other operational equipment.
· Experience in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors & scanners, motor starters, relays, limit switches, proximity sensors, solenoids, servo drives, frequency inverters, linear drives, sorters and encoders
· Preferably with experience working on PLC's and PLC programs, ability to troubleshoot ladder logic, components (CPU back plains, I/O boards, counters, modules, and devices) and communications modules (Ethernet)
· To act as an ambassador for safety within the team and to promote safe working across the site
· To repair and maintain Bus Systems for example profibus, asibus
· To mentor technicians by motivating, providing guidance and directions to help them achieve their goals
· To develop and maintain a good working relationship across all levels in the organisation
· Ability to provide enriched feedback to enhance individual performance
· Ability to prioritize and manage resources under high pressure
BASIC QUALIFICATIONS
Basic Qualifications
· 5 GCSE, NVQ Level 3, ONC/D, HNC, C&G 2330, 17th Ed. Apprentice Trained
· Multi skilled in both electrical and mechanical disciplines with at least 5 years’ experience in automation or complex MHE environments.
· Solid foundational knowledge of PLC based controls systems.
· Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
· Understanding of OEE and equipment performance metrics.
· Knowledge of Statutory Compliance requirements.
· Experience in mentoring and developing junior technicians.
· Experience of contractor management.
· Proven ability to troubleshoot under high pressure.
· Ability to communicate (written & verbal) in English.
· Ability to work shifts in a 24/7 environment.
PREFERRED QUALIFICATIONS
Preferred Qualifications
· HNC, HND, BSc, BEng
· Demonstrated ability to manage, lead, and influence others on the team
· Demonstrated ability to multi-task and prioritize many different projects and workload
· Experience of multi-contractor management
· Must be highly self-motivated and customer-centric
· Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
· Experience with packaging machines
· Six Sigma qualification
· Experience in a multi-site environment
· Experience in international environment
· Knowledge in OEE and EAM tools
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates
Jun 08, 2020
Permanent
Description
The Senior Reliability Maintenance Engineering (RME) Technician will have a significant impact on customer experience. The Senior RME Technician will have the ability to lead other Engineering Technicians, design solutions for challenging problems, able to manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The Senior Technician will develop plans on how to accomplish engineering departmental goals.
The Senior RME Technician will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Senior RME Technician. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfilment Centre (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
Responsibilities will include:
· To provide supervision and leadership to Maintenance Technicians
· To develop training plans for direct reports
· To carry out Performance Reviews
· To develop and deliver Preventive Maintenance programs
· To install, maintain, and troubleshoot all FC systems including power distribution, automated material handling equipment, conveyance, packaging machines, labelling machines, HVAC and all other operational equipment.
· Experience in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors & scanners, motor starters, relays, limit switches, proximity sensors, solenoids, servo drives, frequency inverters, linear drives, sorters and encoders
· Preferably with experience working on PLC's and PLC programs, ability to troubleshoot ladder logic, components (CPU back plains, I/O boards, counters, modules, and devices) and communications modules (Ethernet)
· To act as an ambassador for safety within the team and to promote safe working across the site
· To repair and maintain Bus Systems for example profibus, asibus
· To mentor technicians by motivating, providing guidance and directions to help them achieve their goals
· To develop and maintain a good working relationship across all levels in the organisation
· Ability to provide enriched feedback to enhance individual performance
· Ability to prioritize and manage resources under high pressure
BASIC QUALIFICATIONS
Basic Qualifications
· 5 GCSE, NVQ Level 3, ONC/D, HNC, C&G 2330, 17th Ed. Apprentice Trained
· Multi skilled in both electrical and mechanical disciplines with at least 5 years’ experience in automation or complex MHE environments.
· Solid foundational knowledge of PLC based controls systems.
· Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
· Understanding of OEE and equipment performance metrics.
· Knowledge of Statutory Compliance requirements.
· Experience in mentoring and developing junior technicians.
· Experience of contractor management.
· Proven ability to troubleshoot under high pressure.
· Ability to communicate (written & verbal) in English.
· Ability to work shifts in a 24/7 environment.
PREFERRED QUALIFICATIONS
Preferred Qualifications
· HNC, HND, BSc, BEng
· Demonstrated ability to manage, lead, and influence others on the team
· Demonstrated ability to multi-task and prioritize many different projects and workload
· Experience of multi-contractor management
· Must be highly self-motivated and customer-centric
· Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
· Experience with packaging machines
· Six Sigma qualification
· Experience in a multi-site environment
· Experience in international environment
· Knowledge in OEE and EAM tools
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates
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