Senior Property Surveyor (Consultancy) Location: UK (most major cities) Salary: £70,000 - £90,000 About the Role Sentinel is partnering with a leading professional services consultancy to recruit a Senior Property Surveyor to join a growing advisory team. This is a senior role within a property consultancy function, providing strategic surveyor advice across complex estates portfolios in healthcare, life sciences, defence, and the wider public sector. The team helps organisations optimise estate performance, improve value, and deliver long-term estate transformation programmes. You will manage client relationships, lead property advisory projects, and contribute to business growth, while working alongside a multidisciplinary team of cost consultants, programme managers, planners, sustainability specialists, and digital advisors. This is a career-defining opportunity for a commercially minded surveyor to influence strategic property decisions and support the growth of a nationally recognised consultancy. Responsibilities Act as the lead surveyor for a portfolio of clients, providing strategic property advice Manage and develop new and existing client relationships Deliver estate strategies, development appraisals, and options analysis Advise on asset management, optimisation, and long-term estate performance Deliver agency services including acquisitions, disposals, and lettings Provide advice on leases, legal title, and occupational matters Represent clients in negotiations and stakeholder forums on property matters Prepare and present business cases to support investment and redevelopment decisions Mentor and support junior surveyors within the team Collaborate effectively with multidisciplinary teams to deliver complex advisory projects Ensure quality assurance and commercial performance across all assignments Skills & Experience Qualified surveyor (eg, RICS or equivalent) with substantial experience in property consultancy Strong understanding of the UK property market and estate management in the public and private sectors Experience advising on complex property portfolios, including healthcare, corporate, or public sector estates Proven ability to manage client relationships and deliver commercial outcomes Strong negotiation, communication, and stakeholder management skills Experience leading and mentoring junior surveyors Self-motivated and capable of managing multiple projects with a commercial focus
05/03/2026
Full time
Senior Property Surveyor (Consultancy) Location: UK (most major cities) Salary: £70,000 - £90,000 About the Role Sentinel is partnering with a leading professional services consultancy to recruit a Senior Property Surveyor to join a growing advisory team. This is a senior role within a property consultancy function, providing strategic surveyor advice across complex estates portfolios in healthcare, life sciences, defence, and the wider public sector. The team helps organisations optimise estate performance, improve value, and deliver long-term estate transformation programmes. You will manage client relationships, lead property advisory projects, and contribute to business growth, while working alongside a multidisciplinary team of cost consultants, programme managers, planners, sustainability specialists, and digital advisors. This is a career-defining opportunity for a commercially minded surveyor to influence strategic property decisions and support the growth of a nationally recognised consultancy. Responsibilities Act as the lead surveyor for a portfolio of clients, providing strategic property advice Manage and develop new and existing client relationships Deliver estate strategies, development appraisals, and options analysis Advise on asset management, optimisation, and long-term estate performance Deliver agency services including acquisitions, disposals, and lettings Provide advice on leases, legal title, and occupational matters Represent clients in negotiations and stakeholder forums on property matters Prepare and present business cases to support investment and redevelopment decisions Mentor and support junior surveyors within the team Collaborate effectively with multidisciplinary teams to deliver complex advisory projects Ensure quality assurance and commercial performance across all assignments Skills & Experience Qualified surveyor (eg, RICS or equivalent) with substantial experience in property consultancy Strong understanding of the UK property market and estate management in the public and private sectors Experience advising on complex property portfolios, including healthcare, corporate, or public sector estates Proven ability to manage client relationships and deliver commercial outcomes Strong negotiation, communication, and stakeholder management skills Experience leading and mentoring junior surveyors Self-motivated and capable of managing multiple projects with a commercial focus
Service Care Solutions - Construction
Harrow, Middlesex
Senior Valuation Surveyor - London & Home Counties Local Authority Client £34.12 p/h Umbrella (Inside IR35) 37 Hours per week Ongoing Contract Overview of the Role Service Care Solutions are working in partnership with a Local Authority within the Place Directorate to recruit an experienced Senior Valuation Surveyor to support their Corporate Estate function. Working within the Estates, Facilities and Regeneration division, you will contribute to the Directorate's vision of delivering high professional and customer service standards, ensuring compliance with legislation, policy and Government regulations. The Council manages a diverse property portfolio valued in excess of £400m across the General Fund and Housing Revenue Account, generating over £5m annual income. This role will play a key part in protecting and enhancing that income stream through active asset management, valuation and strategic estate input. Responsibilities Day-to-day management of the Council's commercial property portfolio (General Fund & HRA) Undertaking lease renewals, rent reviews and lettings of commercial property (shops, offices, industrial units etc.) Leading on residential valuation matters including RTBs and leasehold enfranchisement Supporting regeneration and acquisition projects including potential CPO work Undertaking statutory and asset valuations in accordance with RICS Professional Standards Managing acquisitions and disposals via private treaty or auction Preparing evidence for Public Enquiries, Arbitration and Court proceedings where required Advising internal departments (e.g. Housing, Adult Social Care) on property matters Preparing Cabinet Reports, briefing notes and technical documents Advising on rating matters and leading appeals where necessary Commissioning and managing external consultants Supporting capital receipts delivery and contribution to MTFS objectives Deputising for the Service Manager - Valuation & Estate Management when required Ensuring asset register accuracy and strong governance/performance frameworks Requirements Full Member or Fellow of the Royal Institution of Chartered Surveyors (MRICS/FRICS) - General Practice, Valuation or similar Registered Valuer (or ability to become Registered) Extensive experience within property valuation and/or asset management Strong background in commercial property management, acquisitions and disposals Sound knowledge of relevant property legislation, local government frameworks and compliance requirements Experience working within or alongside Local Authority / Public Sector estates Excellent report writing, numerical and analytical skills Ability to manage workload independently with minimal supervision Strong stakeholder engagement skills across internal departments and external partners This is an excellent opportunity for a commercially minded Valuation Surveyor seeking a strategic and operational role within a large and varied Local Authority estate portfolio. If you're looking for work but this role isn't for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on or via email at
04/03/2026
Seasonal
Senior Valuation Surveyor - London & Home Counties Local Authority Client £34.12 p/h Umbrella (Inside IR35) 37 Hours per week Ongoing Contract Overview of the Role Service Care Solutions are working in partnership with a Local Authority within the Place Directorate to recruit an experienced Senior Valuation Surveyor to support their Corporate Estate function. Working within the Estates, Facilities and Regeneration division, you will contribute to the Directorate's vision of delivering high professional and customer service standards, ensuring compliance with legislation, policy and Government regulations. The Council manages a diverse property portfolio valued in excess of £400m across the General Fund and Housing Revenue Account, generating over £5m annual income. This role will play a key part in protecting and enhancing that income stream through active asset management, valuation and strategic estate input. Responsibilities Day-to-day management of the Council's commercial property portfolio (General Fund & HRA) Undertaking lease renewals, rent reviews and lettings of commercial property (shops, offices, industrial units etc.) Leading on residential valuation matters including RTBs and leasehold enfranchisement Supporting regeneration and acquisition projects including potential CPO work Undertaking statutory and asset valuations in accordance with RICS Professional Standards Managing acquisitions and disposals via private treaty or auction Preparing evidence for Public Enquiries, Arbitration and Court proceedings where required Advising internal departments (e.g. Housing, Adult Social Care) on property matters Preparing Cabinet Reports, briefing notes and technical documents Advising on rating matters and leading appeals where necessary Commissioning and managing external consultants Supporting capital receipts delivery and contribution to MTFS objectives Deputising for the Service Manager - Valuation & Estate Management when required Ensuring asset register accuracy and strong governance/performance frameworks Requirements Full Member or Fellow of the Royal Institution of Chartered Surveyors (MRICS/FRICS) - General Practice, Valuation or similar Registered Valuer (or ability to become Registered) Extensive experience within property valuation and/or asset management Strong background in commercial property management, acquisitions and disposals Sound knowledge of relevant property legislation, local government frameworks and compliance requirements Experience working within or alongside Local Authority / Public Sector estates Excellent report writing, numerical and analytical skills Ability to manage workload independently with minimal supervision Strong stakeholder engagement skills across internal departments and external partners This is an excellent opportunity for a commercially minded Valuation Surveyor seeking a strategic and operational role within a large and varied Local Authority estate portfolio. If you're looking for work but this role isn't for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on or via email at
An opportunity has arisen for a Property Valuer / Property Lister to joina well-established estate agency, with an excellent local reputation and ambitious growth plans, they are expanding their successful sales team. As Property Valuer / Property Lister, you will concentrate on securing new instructions and delivering accurate market appraisals to drive market share and revenue. This role offers OTE salary of £40,000 - £50,000 + uncapped commission. You will be responsible for: Conducting property valuations and market appraisals across your designated patch. Winning new instructions and converting opportunities into listings. Proactively generating new business through the company database, prospecting tools and local networking. Identifying cross-selling opportunities including mortgage, conveyancing, auction and survey services. Preparing high-quality property listings, including photography, floor plans and video content. Working collaboratively with the wider sales team to maximise performance and results. What we are looking for: Previously worked as a Property Valuer, Property Lister, Property Sales Consultant (Valuation/Lister), Senior Sales Negotiator (Valuation/Lister), Estate Agent (Valuation/Lister), Branch manager, Property Marketing Consultant, Sales and Lettings Negotiator or in a similar role. At least 2 years valuing or listing experience within estate agency. Thorough understanding of the local property market with a demonstrable track record of securing new instructions. Valid UK driving licence and access to your own vehicle. What s on offer: Competitive salary Car allowance and mileage reimbursement Ongoing training and genuine progression prospects Team incentives, social events and performance rewards This is a great opportunity for a Property Valuer to join a forward-thinking practice and advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
03/03/2026
Full time
An opportunity has arisen for a Property Valuer / Property Lister to joina well-established estate agency, with an excellent local reputation and ambitious growth plans, they are expanding their successful sales team. As Property Valuer / Property Lister, you will concentrate on securing new instructions and delivering accurate market appraisals to drive market share and revenue. This role offers OTE salary of £40,000 - £50,000 + uncapped commission. You will be responsible for: Conducting property valuations and market appraisals across your designated patch. Winning new instructions and converting opportunities into listings. Proactively generating new business through the company database, prospecting tools and local networking. Identifying cross-selling opportunities including mortgage, conveyancing, auction and survey services. Preparing high-quality property listings, including photography, floor plans and video content. Working collaboratively with the wider sales team to maximise performance and results. What we are looking for: Previously worked as a Property Valuer, Property Lister, Property Sales Consultant (Valuation/Lister), Senior Sales Negotiator (Valuation/Lister), Estate Agent (Valuation/Lister), Branch manager, Property Marketing Consultant, Sales and Lettings Negotiator or in a similar role. At least 2 years valuing or listing experience within estate agency. Thorough understanding of the local property market with a demonstrable track record of securing new instructions. Valid UK driving licence and access to your own vehicle. What s on offer: Competitive salary Car allowance and mileage reimbursement Ongoing training and genuine progression prospects Team incentives, social events and performance rewards This is a great opportunity for a Property Valuer to join a forward-thinking practice and advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Senior Surveyor, rural estate management, North Yorkshire Consultancy, permanent position, competitive package Your new company Your new company is a multi-disciplinary professional services firm covering the North of England. They are Chartered Surveyors, Farm Business Consultants, Planning and Development Professionals, Valuers, Environmental Specialists and Estate Agents who provide a full range of services for their rural client base. Your new role Your new company requires a rural practice chartered surveyor to join our Alnwick office. In this role, you will be covering a wide variety of work and projects. You will deliver excellent customer service primarily for established and important clients and look to work with a diverse portfolio of clientele across the region. • Provide rural professional advice to clients on a range of matters including landlord and tenants, valuations, diversification and development projects, ecosystem services, sales and lettings, energy and other emerging opportunities. • Work as part of a growing team to ensure excellent client service and complement the skills and experience of the team. • Support efforts to build and enhance the Company's public profile, including attending events, speaking engagements, and working alongside our farm consultants to add value to the advice we provide to our clients. • Liaise with clients and develop client relationships. What you'll need to succeed • Degree level/ RICS accredited. • Demonstrable experience (in excess of 5 years) of multidisciplinary rural land management across a wide client base. • Environmental or forestry experience would be beneficial. • Knowledge and experience of property acquisitions, disposals and landlords and tenant matters. • Good interpersonal skills and ability to communicate effectively, both orally and in writing, with colleagues and clients. • Good general knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, Outlook, SharePoint, Planner, OneDrive, and Advanced Excel skills would be an advantage. • Ability to act on your own initiative whilst also working with company processes and procedures. • High attention to detail. • Ability to remain calm under pressure. What you'll get in return • Competitive salary • Auto-enrolment pension scheme • Sick pay. • 25 days holiday plus statutory bank holidays. • Birthday leave. • Health insurance. • Electric car scheme. • Enhanced parental leave. • Wellbeing activities. • Employee referral scheme. • Company charity events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
02/03/2026
Full time
Senior Surveyor, rural estate management, North Yorkshire Consultancy, permanent position, competitive package Your new company Your new company is a multi-disciplinary professional services firm covering the North of England. They are Chartered Surveyors, Farm Business Consultants, Planning and Development Professionals, Valuers, Environmental Specialists and Estate Agents who provide a full range of services for their rural client base. Your new role Your new company requires a rural practice chartered surveyor to join our Alnwick office. In this role, you will be covering a wide variety of work and projects. You will deliver excellent customer service primarily for established and important clients and look to work with a diverse portfolio of clientele across the region. • Provide rural professional advice to clients on a range of matters including landlord and tenants, valuations, diversification and development projects, ecosystem services, sales and lettings, energy and other emerging opportunities. • Work as part of a growing team to ensure excellent client service and complement the skills and experience of the team. • Support efforts to build and enhance the Company's public profile, including attending events, speaking engagements, and working alongside our farm consultants to add value to the advice we provide to our clients. • Liaise with clients and develop client relationships. What you'll need to succeed • Degree level/ RICS accredited. • Demonstrable experience (in excess of 5 years) of multidisciplinary rural land management across a wide client base. • Environmental or forestry experience would be beneficial. • Knowledge and experience of property acquisitions, disposals and landlords and tenant matters. • Good interpersonal skills and ability to communicate effectively, both orally and in writing, with colleagues and clients. • Good general knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, Outlook, SharePoint, Planner, OneDrive, and Advanced Excel skills would be an advantage. • Ability to act on your own initiative whilst also working with company processes and procedures. • High attention to detail. • Ability to remain calm under pressure. What you'll get in return • Competitive salary • Auto-enrolment pension scheme • Sick pay. • 25 days holiday plus statutory bank holidays. • Birthday leave. • Health insurance. • Electric car scheme. • Enhanced parental leave. • Wellbeing activities. • Employee referral scheme. • Company charity events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
01/03/2026
Full time
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Lettings £37,000-£40,000 plus bonus Birmingham A leading property management business, is seeking a passionate and driven Senior Leasing Consultant to join their team in Birmingham. This is a permanent role with a competitive salary range of £37,000 to £40,000 per annum. As the Senior Leasing Consultant, you will play a pivotal role in overseeing the day-to-day leasing operations of one of Birmingham's most prestigious Build to Rent developments. This luxury scheme is renowned for its exceptional resident experience and operational excellence, and you will have the opportunity to contribute to its continued success. Become a key part of a well-structured team environment where leasing performance, resident satisfaction, and commercial awareness are equally valued. Highlights of the Role: Lead the onsite leasing function and support team performance Contribute to pricing, reporting, and client presentations Deliver a consistent, exceptional customer experience from enquiry to move-in Preferred Requirements: Working knowledge of residential lettings and conducting viewings Experience negotiating rental offers and managing applicant progression Confidence presenting data and compiling performance reports Strong organizational skills and the ability to manage multiple priorities A collaborative approach when working within a site-based team Preferred Qualifications: Demonstrable experience in a similar leasing or property management role Proficiency in Microsoft Office, including Excel, Outlook, and Word A passion for delivering exceptional customer service and resident experience Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
24/02/2026
Full time
Lettings £37,000-£40,000 plus bonus Birmingham A leading property management business, is seeking a passionate and driven Senior Leasing Consultant to join their team in Birmingham. This is a permanent role with a competitive salary range of £37,000 to £40,000 per annum. As the Senior Leasing Consultant, you will play a pivotal role in overseeing the day-to-day leasing operations of one of Birmingham's most prestigious Build to Rent developments. This luxury scheme is renowned for its exceptional resident experience and operational excellence, and you will have the opportunity to contribute to its continued success. Become a key part of a well-structured team environment where leasing performance, resident satisfaction, and commercial awareness are equally valued. Highlights of the Role: Lead the onsite leasing function and support team performance Contribute to pricing, reporting, and client presentations Deliver a consistent, exceptional customer experience from enquiry to move-in Preferred Requirements: Working knowledge of residential lettings and conducting viewings Experience negotiating rental offers and managing applicant progression Confidence presenting data and compiling performance reports Strong organizational skills and the ability to manage multiple priorities A collaborative approach when working within a site-based team Preferred Qualifications: Demonstrable experience in a similar leasing or property management role Proficiency in Microsoft Office, including Excel, Outlook, and Word A passion for delivering exceptional customer service and resident experience Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Housing Officer Perm 26,376 per annum Coventry Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Coventry. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean The successful candidate for the Housing Officer will have: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
23/02/2026
Full time
Housing Officer Perm 26,376 per annum Coventry Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Coventry. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean The successful candidate for the Housing Officer will have: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL are currently recruiting for a General Manager for once of or exciting client sites in Paddington. The General Manager (GM) is the primary responsible person for FM operations delivering all operations and customer related services to the building and its occupants and through the on-site team will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL). The GM will be JLL's and the building owners 'Ambassador' and maintain and promote the property's position in the locality as best in class for occupiers to work in. The GM will have a close working relationship with senior representatives of the building tenants and the building Owners representatives.Reporting to the Senior Facilities Manager, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in several "virtual teams" with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants. Key Responsibilities and Deliverables Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning all on-site operational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the property to establish and enhance brand image. Support Client's vision for the property, ensuring the on site Team acts as facilitator in the delivery of CAPEX projects. Co-ordinate exceptional expenditure projects (PPMP) Customer Experience Establish and manage a property strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the building occupier's representatives to fully understand their wants and needs within the property. Manage the buildings on-site services teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Operations Management Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property. Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with JLL's Facilities Management Best Practice policies in the following areas: accounting service charge financial management practice, information/communications, procurement, operations, repair & maintenance, socially social & environmental responsible management, customer focus experience and human resources (training and development) ensuring: + standard systems and procedures + customer service delivery + standard documents and templates + audit and inspection + reduction of risk + consistent high standards of service delivery (and their measurement) + improved reporting to clients To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities operations perspective. Create an 'ambassadorial' role with the customer (occupier) representatives, the Merchant Square Estate Team and in local industry business groups, Local Authority and community/civic stakeholder meetings as appropriate. Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's occupiers' compliance with covenants. In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities property management of the property building and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PAM procurement policy to ensure the highest standards for the best value. This will include the use of accredited Contractors only, usually based on framework agreements, and JLL's purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Ensure establish and maintain high quality health and safety practices, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM Ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections. To work with other appropriate aspects of JLL's 'Socially Responsible Management' programme. Ensure these are implemented in relation to environmental & sustainability policies. To ensure reactive maintenance and day-to-day service requirements are undertaken in a timely and cost-effective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover specification as defined within the O&M manual requirements and do not negate warranties/guarantees. Where required, work with building surveyors/architects/consultants on major works. With the Property Manager, identify and arrange minor planned works. Maintain, test and implement major incident plans to cover all emergencies Customer Experience Establish and manage building strategy with a view to providing high standard of customer service to enhance the customer experience and develop a building partnership community. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Required Qualifications, Skills and Experience Strong management experience gained within a high profile commercial environment. Excellent customer service skills and a track record of implementing successful customer orientated activities. Demonstrate a strong good understanding of building design and base build management Member of IWFM NEBOSH/IOSH qualification A proven track record in managing and motivating on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly
15/02/2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL are currently recruiting for a General Manager for once of or exciting client sites in Paddington. The General Manager (GM) is the primary responsible person for FM operations delivering all operations and customer related services to the building and its occupants and through the on-site team will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL). The GM will be JLL's and the building owners 'Ambassador' and maintain and promote the property's position in the locality as best in class for occupiers to work in. The GM will have a close working relationship with senior representatives of the building tenants and the building Owners representatives.Reporting to the Senior Facilities Manager, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in several "virtual teams" with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants. Key Responsibilities and Deliverables Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning all on-site operational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the property to establish and enhance brand image. Support Client's vision for the property, ensuring the on site Team acts as facilitator in the delivery of CAPEX projects. Co-ordinate exceptional expenditure projects (PPMP) Customer Experience Establish and manage a property strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the building occupier's representatives to fully understand their wants and needs within the property. Manage the buildings on-site services teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Operations Management Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property. Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with JLL's Facilities Management Best Practice policies in the following areas: accounting service charge financial management practice, information/communications, procurement, operations, repair & maintenance, socially social & environmental responsible management, customer focus experience and human resources (training and development) ensuring: + standard systems and procedures + customer service delivery + standard documents and templates + audit and inspection + reduction of risk + consistent high standards of service delivery (and their measurement) + improved reporting to clients To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities operations perspective. Create an 'ambassadorial' role with the customer (occupier) representatives, the Merchant Square Estate Team and in local industry business groups, Local Authority and community/civic stakeholder meetings as appropriate. Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's occupiers' compliance with covenants. In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities property management of the property building and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PAM procurement policy to ensure the highest standards for the best value. This will include the use of accredited Contractors only, usually based on framework agreements, and JLL's purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Ensure establish and maintain high quality health and safety practices, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM Ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections. To work with other appropriate aspects of JLL's 'Socially Responsible Management' programme. Ensure these are implemented in relation to environmental & sustainability policies. To ensure reactive maintenance and day-to-day service requirements are undertaken in a timely and cost-effective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover specification as defined within the O&M manual requirements and do not negate warranties/guarantees. Where required, work with building surveyors/architects/consultants on major works. With the Property Manager, identify and arrange minor planned works. Maintain, test and implement major incident plans to cover all emergencies Customer Experience Establish and manage building strategy with a view to providing high standard of customer service to enhance the customer experience and develop a building partnership community. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Required Qualifications, Skills and Experience Strong management experience gained within a high profile commercial environment. Excellent customer service skills and a track record of implementing successful customer orientated activities. Demonstrate a strong good understanding of building design and base build management Member of IWFM NEBOSH/IOSH qualification A proven track record in managing and motivating on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly
Lettings Manager Based in Harrogate with travel to surrounding areas & Leeds £40,000 - £50,000 per annum , dependent on experience 25 Days Holiday + Bank Holidays Are you an experienced Lettings professional searching for a new challenge? Do you want to join a growing independent agency with exciting plans for expansion through acquisition? We are working with a forward-thinking independent lettings agency in Harrogate who are seeking a Lettings Manager to play a key role in their ambitious growth plans. This is an excellent opportunity for someone with proven lettings experience who thrives in a hands-on role and wants to be part of a business on an upward trajectory. You will be responsible for driving portfolio growth, managing the day-to-day lettings operations, and leading a small but dedicated team. The successful candidate will be commercially minded, customer-focused , and happy to roll up their sleeves when needed. Your key responsibilities will include: Portfolio Growth & Business Development : Identify opportunities and proactively grow the lettings portfolio through targeted marketing, networking, referrals, and landlord acquisition. Valuations & Instructions : Attend and conduct professional lettings valuations and convert appraisals into new instructions through effective relationship building. Lettings Process Management : Manage enquiries, arrange and carry out viewings, negotiate offers and ensure tenancy agreements, referencing and move-ins are processed efficiently and compliantly, whilst maintaining strong landlord and tenant communication. Lease Renewals & Rent Reviews: Keep up to date with local market trends and advise landlords accurately, proactively manage tenancy renewals, negotiate rent increases and ensure landlords receive a strong return on investment. Management & Leadership: Lead, motivate and develop a small lettings team, ensuring high performance and exceptional customer service, in-line with business targets. Compliance: Ensure all lettings activities are carried out in line with current legislation and industry best practice, maintaining high standards of professionalism. Operational Support: As part of a small but growing business, you will occasionally assist with other areas when needed (e.g. covering during annual leave or during busy periods). SKILLS & EXPERIENCE Proven experience within residential lettings, ideally at Manager, Assistant Manager or Senior Negotiator level. ARLA qualified (Level 3) or willing to obtain within 2 years. Strong track record in handling valuations, winning new instructions and growing portfolios. Confident leader with the ability to motivate and support a team through ongoing training and mentorship. Commercially aware with a drive to increase revenue and expand market share. Exceptional communication and interpersonal skills, able to build rapport with a wide range of stakeholders. Thorough understanding of lettings legislation, compliance and industry regulations . Flexible and proactive with a willingness to "roll your sleeves up" to support across areas of the business when required. Comfortable using lettings CRM systems and digital tools to streamline processes. This is a fantastic opportunity to join a small but growing lettings agency with significant plans for growth. If you are an experienced Lettings Manager, Assistant Lettings Manager or Senior Negotiator with a desire to join a business at a critical stage of growth which can offer a clear scope of progression as the business expands, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister directly on (url removed) (phone number removed). Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand at the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
26/08/2025
Full time
Lettings Manager Based in Harrogate with travel to surrounding areas & Leeds £40,000 - £50,000 per annum , dependent on experience 25 Days Holiday + Bank Holidays Are you an experienced Lettings professional searching for a new challenge? Do you want to join a growing independent agency with exciting plans for expansion through acquisition? We are working with a forward-thinking independent lettings agency in Harrogate who are seeking a Lettings Manager to play a key role in their ambitious growth plans. This is an excellent opportunity for someone with proven lettings experience who thrives in a hands-on role and wants to be part of a business on an upward trajectory. You will be responsible for driving portfolio growth, managing the day-to-day lettings operations, and leading a small but dedicated team. The successful candidate will be commercially minded, customer-focused , and happy to roll up their sleeves when needed. Your key responsibilities will include: Portfolio Growth & Business Development : Identify opportunities and proactively grow the lettings portfolio through targeted marketing, networking, referrals, and landlord acquisition. Valuations & Instructions : Attend and conduct professional lettings valuations and convert appraisals into new instructions through effective relationship building. Lettings Process Management : Manage enquiries, arrange and carry out viewings, negotiate offers and ensure tenancy agreements, referencing and move-ins are processed efficiently and compliantly, whilst maintaining strong landlord and tenant communication. Lease Renewals & Rent Reviews: Keep up to date with local market trends and advise landlords accurately, proactively manage tenancy renewals, negotiate rent increases and ensure landlords receive a strong return on investment. Management & Leadership: Lead, motivate and develop a small lettings team, ensuring high performance and exceptional customer service, in-line with business targets. Compliance: Ensure all lettings activities are carried out in line with current legislation and industry best practice, maintaining high standards of professionalism. Operational Support: As part of a small but growing business, you will occasionally assist with other areas when needed (e.g. covering during annual leave or during busy periods). SKILLS & EXPERIENCE Proven experience within residential lettings, ideally at Manager, Assistant Manager or Senior Negotiator level. ARLA qualified (Level 3) or willing to obtain within 2 years. Strong track record in handling valuations, winning new instructions and growing portfolios. Confident leader with the ability to motivate and support a team through ongoing training and mentorship. Commercially aware with a drive to increase revenue and expand market share. Exceptional communication and interpersonal skills, able to build rapport with a wide range of stakeholders. Thorough understanding of lettings legislation, compliance and industry regulations . Flexible and proactive with a willingness to "roll your sleeves up" to support across areas of the business when required. Comfortable using lettings CRM systems and digital tools to streamline processes. This is a fantastic opportunity to join a small but growing lettings agency with significant plans for growth. If you are an experienced Lettings Manager, Assistant Lettings Manager or Senior Negotiator with a desire to join a business at a critical stage of growth which can offer a clear scope of progression as the business expands, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister directly on (url removed) (phone number removed). Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand at the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Working 3 days per week for approx 10 months
An exciting opportunity has arisen at one of inner London's top performing local authorities.
Joint Venture Structure, 50/50 with housing association delivering a mixed use Civic Campus including:
Refurbishment of Town Hall listed building, with addition of two floors on top in a new structure – will be the main base for all council officers
New construction of
204 residential units, 52% affordable
New cinema
Additional 9,000sqm office block
Affordable workspace
Retail units
Café unit
Public square, and wider public realm
Summary of Key Deliverables/Role
Council Client for refurbishment of the Town Hall.
Council representative on JV Executive Board, reporting into JV Board, overseeing all aspects of the project from the Council’s side
Lead Council side programme management including:
Contract and risk management
Interior design and workspace fit out of town hall
Completion of branding and wayfinding design
Completion of AV/IT design and handover to ICT
Ensuring delivery of future Civic Campus operations strategy including – Facilities Management, Security, and events strategy
Lettings strategy and sales for council owned commercial units
Communications and consultation
Internal Governance and reporting to senior officers and councillors.
Council lead on key resident consultation groups
Town Hall Commissioners, supporting high quality design
Disabled Residents Team, leading on inclusive design and operations of the Civic Campus – key commitment
Experience:
- Delivery of a similar programme of work either for another local authority or a developer.
- Extensive experience of delivering mixed use development schemes.
- Extensive experience of overseeing the delivery of major construction projects
- Oversight of technical consultancies including: architects, Employers Agents and Cost Consultants.
- Designing and implementing target operating models.
- Experience of developing and implementing a place shaping strategy for new mixed use development. Including:
- Developing and implementing business plans for commercial opportunities: events, culture and leisure.
- Change management and developing and implementing soft landings for major office moves.
- Working across and managing a complex stakeholder environment: technical, political, resident and voluntary sector
21/01/2022
Working 3 days per week for approx 10 months
An exciting opportunity has arisen at one of inner London's top performing local authorities.
Joint Venture Structure, 50/50 with housing association delivering a mixed use Civic Campus including:
Refurbishment of Town Hall listed building, with addition of two floors on top in a new structure – will be the main base for all council officers
New construction of
204 residential units, 52% affordable
New cinema
Additional 9,000sqm office block
Affordable workspace
Retail units
Café unit
Public square, and wider public realm
Summary of Key Deliverables/Role
Council Client for refurbishment of the Town Hall.
Council representative on JV Executive Board, reporting into JV Board, overseeing all aspects of the project from the Council’s side
Lead Council side programme management including:
Contract and risk management
Interior design and workspace fit out of town hall
Completion of branding and wayfinding design
Completion of AV/IT design and handover to ICT
Ensuring delivery of future Civic Campus operations strategy including – Facilities Management, Security, and events strategy
Lettings strategy and sales for council owned commercial units
Communications and consultation
Internal Governance and reporting to senior officers and councillors.
Council lead on key resident consultation groups
Town Hall Commissioners, supporting high quality design
Disabled Residents Team, leading on inclusive design and operations of the Civic Campus – key commitment
Experience:
- Delivery of a similar programme of work either for another local authority or a developer.
- Extensive experience of delivering mixed use development schemes.
- Extensive experience of overseeing the delivery of major construction projects
- Oversight of technical consultancies including: architects, Employers Agents and Cost Consultants.
- Designing and implementing target operating models.
- Experience of developing and implementing a place shaping strategy for new mixed use development. Including:
- Developing and implementing business plans for commercial opportunities: events, culture and leisure.
- Change management and developing and implementing soft landings for major office moves.
- Working across and managing a complex stakeholder environment: technical, political, resident and voluntary sector
Project Summary:
Joint Venture Structure, 50/50 with housing association delivering a mixed use Civic Campus including:
Refurbishment of Town Hall listed building, with addition of two floors on top in a new structure - will be the main base for all council officers
New construction of
204 residential units, 52% affordable
New cinema
Additional 9,000sqm office block
Affordable workspace
Retail units
Café unit
Public square, and wider public realmSummary of Key Deliverables/Role
Council Client for refurbishment of the Town Hall.
Council representative on JV Executive Board, reporting into JV Board, overseeing all aspects of the project from the Council's side
Lead Council side programme management including:
Contract and risk management
Interior design and workspace fit out of town hall
Completion of branding and wayfinding design
Completion of AV/IT design and handover to ICT
Ensuring delivery of future Civic Campus operations strategy including - Facilities Management, Security, and events strategy
Lettings strategy and sales for council owned commercial units
Communications and consultation
Internal Governance and reporting to senior officers and councillors.
Council lead on key resident consultation groups
Town Hall Commissioners, supporting high quality design
Disabled Residents Team, leading on inclusive design and operations of the Civic Campus - key commitmentExperience:
Delivery of a similar programme of work either for another local authority or a developer.
Extensive experience of delivering mixed use development schemes.
Extensive experience of overseeing the delivery of major construction projects
Oversight of technical consultancies including: architects, Employers Agents and Cost Consultants.
Designing and implementing target operating models.
Experience of developing and implementing a place shaping strategy for new mixed use development. Including:
Developing and implementing business plans for commercial opportunities: events, culture and leisure.
Change management and developing and implementing soft landings for major office moves.Working across and managing a complex stakeholder environment: technical, political, resident and voluntary sector.
If you are interested in this role please send your updated CV in the first instance
21/01/2022
Project Summary:
Joint Venture Structure, 50/50 with housing association delivering a mixed use Civic Campus including:
Refurbishment of Town Hall listed building, with addition of two floors on top in a new structure - will be the main base for all council officers
New construction of
204 residential units, 52% affordable
New cinema
Additional 9,000sqm office block
Affordable workspace
Retail units
Café unit
Public square, and wider public realmSummary of Key Deliverables/Role
Council Client for refurbishment of the Town Hall.
Council representative on JV Executive Board, reporting into JV Board, overseeing all aspects of the project from the Council's side
Lead Council side programme management including:
Contract and risk management
Interior design and workspace fit out of town hall
Completion of branding and wayfinding design
Completion of AV/IT design and handover to ICT
Ensuring delivery of future Civic Campus operations strategy including - Facilities Management, Security, and events strategy
Lettings strategy and sales for council owned commercial units
Communications and consultation
Internal Governance and reporting to senior officers and councillors.
Council lead on key resident consultation groups
Town Hall Commissioners, supporting high quality design
Disabled Residents Team, leading on inclusive design and operations of the Civic Campus - key commitmentExperience:
Delivery of a similar programme of work either for another local authority or a developer.
Extensive experience of delivering mixed use development schemes.
Extensive experience of overseeing the delivery of major construction projects
Oversight of technical consultancies including: architects, Employers Agents and Cost Consultants.
Designing and implementing target operating models.
Experience of developing and implementing a place shaping strategy for new mixed use development. Including:
Developing and implementing business plans for commercial opportunities: events, culture and leisure.
Change management and developing and implementing soft landings for major office moves.Working across and managing a complex stakeholder environment: technical, political, resident and voluntary sector.
If you are interested in this role please send your updated CV in the first instance
Construction Recruitment
Cambridge, Cambridgeshire
Objective of Role
The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team Structure Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of 'virtual teams’ within PAM including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads.
Key Responsibilities and Deliverables Facilities (property/portfolio) Management; • Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement)and/or any other client agreed initiatives. • To assist in the delivery of 'Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners. • To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building. • Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants. • Report to Surveyors in accordance with an agreed procedure, ensuring the Regional Facilities Manager (RFM) is kept informed on matters relating to standards of facilities management. • To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. • To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets. • To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas. • In conjunction with the Surveyors and RFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. • Monitor contractor performance against agreed standards. Review service contracts as appropriate. • Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the RFM. • To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections. • To work with other aspects of JLLs 'Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc. • To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner.
• Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. • Assist and liaise with building surveyors/architects/consultants on major works. • With the Surveyors, identify and arrange minor planned works. • To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. • Prepare site regulations and issue permits to work for all contractor activities on site. • To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect). • Establish and maintain proper site records in accordance with best practice rules. • Responsible for routine correspondence using standard documents and templates as appropriate. • Develop and maintain occupier handbooks as per defined standard for each site. • To monitor vacant/void property in conjunction with the clients’ insurance policy. • Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements. • Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. • Ensure readiness for sale of relevant individual properties dealing with due diligence enquiries on disposal and lettings from a facilities perspective.
15/08/2020
Full time
Objective of Role
The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team Structure Reporting to the Senior Facilities Managers (SFM), the FM may have line management responsibilities for Assistant Facilities Manager(s) (AFM) in the region and will work closely in a number of 'virtual teams’ within PAM including; Client Relationship Directors (CRDs), Contract Directors (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads.
Key Responsibilities and Deliverables Facilities (property/portfolio) Management; • Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement)and/or any other client agreed initiatives. • To assist in the delivery of 'Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners. • To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building. • Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants. • Report to Surveyors in accordance with an agreed procedure, ensuring the Regional Facilities Manager (RFM) is kept informed on matters relating to standards of facilities management. • To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. • To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets. • To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas. • In conjunction with the Surveyors and RFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. • Monitor contractor performance against agreed standards. Review service contracts as appropriate. • Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the RFM. • To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections. • To work with other aspects of JLLs 'Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc. • To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner.
• Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. • Assist and liaise with building surveyors/architects/consultants on major works. • With the Surveyors, identify and arrange minor planned works. • To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. • Prepare site regulations and issue permits to work for all contractor activities on site. • To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect). • Establish and maintain proper site records in accordance with best practice rules. • Responsible for routine correspondence using standard documents and templates as appropriate. • Develop and maintain occupier handbooks as per defined standard for each site. • To monitor vacant/void property in conjunction with the clients’ insurance policy. • Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements. • Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. • Ensure readiness for sale of relevant individual properties dealing with due diligence enquiries on disposal and lettings from a facilities perspective.
