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Senior Scheduler/Planner We are currently working with a construction and drainage contractor who have a permanent opportunity for a Senior Scheduler to work in their busy head office in Warrington. This company prides themselves on giving the very best customer care possible to their client base and supply chain. Clients that they currently work with are in both the private sector and public sector. This role will involve proactively working with Operatives and managing the Operatives diaries to ensure that work is being carried out and customer satisfaction ratings remain high. You will be taking calls from customers and liaising with Operatives to ensure that work is being carried out to the highest standard and jobs are completed. Your skills and experience required: It will be essential to have worked in the construction or drainage sector previously and worked in a fast paced environment. You will be booking in jobs for operatives and managing any complaints or concerns from clients. You'll need to demonstrable experience of interpreting and prioritising complaints and request for repair data as well as efficiently and effectively distributing the workload to Operatives working across the local area via a computer and scheduling system that uses PDAs. You'll also see the process for booking in jobs for Operatives right through to job completion and report on relevant statistics, supporting the customer service manager in maintaining fast and efficient response times. Experience in roles such as Repairs Co-ordinator, Works Scheduler or Service Desk Administrator is ideal for this position. This is a permanent opportunity £30k+. If you are interested in hearing more about this role, please email an updated cv application to (url removed)