6 jobs found

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service , reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints , ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standards Details 1 day in office a week 350- 400 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.

Required - Roads Transport & Network Manager Livingston Road Safety & Traffic OfficerLocation: Livingston Service: Operational Services - Roads & Transportation Contract:Full-time We are seeking an experienced and motivated Road Safety & Traffic Management Expert to play a leading role in shaping safe, sustainable, and well-managed transport networks across the region.As a key member of the Roads & Transportation Service, you will support the Roads Network Manager in delivering one of the council's core functions-ensuring the safety, efficiency, and resilience of our local road network through effective policy, engineering, and team leadership. About the Role In this senior and highly influential position, you will be responsible for leading the day-to-day delivery of road safety and traffic management activities within the Network team. Your work will directly contribute to improving community safety, supporting local infrastructure development, and maintaining the high standards expected across the council's operational services. You will: Lead road safety and traffic management activities, including developing policies, procedures, and strategic approaches. Develop, monitor and review the council's Road Safety Plan. Work collaboratively with internal services, schools, community groups and external partners to solve road safety and traffic issues. Lead reviews of school travel routes, attend public/school meetings, and develop engineering solutions in partnership with Education colleagues. Oversee the development and maintenance of the council's Road Accident Database. Manage the council's Accident Investigation & Prevention Programme-site identification, ranking, investigations and post-implementation monitoring. Provide technical support for safety camera activities. Oversee surveys, design, contract preparation and works supervision for road safety and traffic management schemes, including payments, variations, claims and disputes. Lead the development and promotion of Traffic Regulation Orders (parking, safety and management schemes). Manage the road safety audit process including planning, allocation, delivery and stakeholder engagement. Oversee daily management of Disabled Persons' Parking Places operations. Lead the provision and maintenance of traffic signs and signals. Ensure procurement of services and works complies with council Standing Orders. Prioritise workloads and ensure staffing levels meet operational requirements. Lead on managing customer expectations, handling enquiries/complaints in line with council standards. Act as complaints officer and member liaison officer. Lead recruitment, performance reviews, disciplinary matters and absence management for direct reports. Deliver team briefings and maintain strong internal communication. Undertake responsibilities under CDM Regulations and health and safety legislation. Represent the Roads & Transportation Service as required, including attendance at committees, boards, trusts and national groups (e.g., SCOTS, COSLA, APSE). Support capital and revenue budget management, reporting and programme monitoring. Prepare and present reports to committees, PDSPs, and internal/external groups. Support corporate governance, compliance, performance processes, and the Service Asset Management Plan. Participate in Winter and Emergency activities. Deputise for the Roads Network Manager when required. Qualifications, Skills & Knowledge Essential Registered with the Engineering Council at Incorporated Engineer level (or above). Member of a relevant professional engineering institution. Strong written and verbal communication skills with the ability to manage multiple priorities under pressure. Extensive knowledge of road safety engineering and traffic management. Strong project management and database management skills. Desirable Degree in Engineering or Construction Management. Postgraduate qualification in Transportation Engineering, Project Management or related discipline. IOSH Managing Safely (or equivalent). Working knowledge of health & safety legislation, particularly in operational environments. RoSPA Road Safety Engineering certification (or equivalent). Certificate of Competence in Road Safety Audit (Highways Agency approved). Membership of the Society of Road Safety Auditors (or equivalent). Knowledge of contract management. Experience leading and developing teams. Working knowledge of AutoCAD, road accident databases or other specialist software. Additional Information Access to a car pool scheme or service vehicles is provided for role-related activities. If you are interested in hearing more about this role, please forward a CV to myself at and I will reach out. #

Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026

Housing Resolutions Officer Rate of pay: 21.41 PAYE or 28.19 umbrella Location: HA9 Job Type: Full-time temporary role Contract End Date: 31/10/2026 with possible extension We are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups. Day-to-day of the role: Visit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities. Collaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and social services. Provide guidance on employment opportunities and benefit entitlement in light of welfare reforms. Enforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour. Investigate domestic violence cases and manage safety risks for affected households. Promote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions. Conduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies. Respond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards. Required Skills & Qualifications: Proven experience in housing or a related field, particularly in advising and supporting vulnerable groups. Strong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Excellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships. Ability to work under pressure, prioritize tasks, and meet deadlines. Proficient in IT, including Microsoft Office and housing management systems. Must be able to travel extensively within and potentially outside the borough for property visits. To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role.

A client of mine who is a leading Housing Association is looking to recruit a Building Safety Manager on a full time permanent basis. Travel across the Regions of, Hampshire, Wiltshire, Somerset, Devon, & Cornwall with 2 x visits to Londer per month with be a requirement for this position, therefore access to own vehicle and driving licence are essential. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries. The Building Safety Manager should influence at senior levels and give expert advice to all levels within the business. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. The Building Safety Manager is key in ensuring responsibilities in relation to our higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Ensure that all HRBs are managed and maintained in accordance with our building safety management system. In addition you will be supporting in developing a culture of high performance, strong engagement and commitment to building and customer safety. Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of the HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Key Accountabilities Support duty holder in respect of fire and building safety to ensure that we meet our current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Ensure that all identified HRBs are managed and maintained in accordance with the requirements of the Building Safety Act. Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the Group to ensure that all our activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator (i.e. supply key building information, update the safety case, provide information to support the application for BAC). Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Develop and deliver a robust and risk-based approach to building safety which is proportionate and offers best value. Document Building Safety Management System and undertake regular reviews. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Act as joint contact alongside the Head of Fire Safety to Primary Authority Partner - London Fire Brigade (LFB). Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Be involved in the development of the design guide/employer's requirements/fire strategies for new higher-risk developments. Play a leading role in ensuring the delivery of resident engagement strategies for HRBs. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Work with Asset Management, Service Delivery and Development teams to develop change control processes and gateway approval points for HRBs. Assist in the preparation and presentation of accurate management information and reports for Boards, the Executive and other external stakeholders as required. Take responsibility for own personal development, updating knowledge of changes in legislation, best practice and other developments relevant to the post holder's service and which affect the wider business. Undertake such other duties and responsibilities as may be specified and that are commensurate with the level of the job. Support and deputise for the Head of Property Compliance, when necessary. Experience and Qualifications Educated to degree level or equivalent and\or suitable experience in a related technical role. Specifically technical knowledge of: Building Design & Construction Life Safety, Protection, Fire and Behaviour Compartmentation Fire Strategies Building Fabric & Systems Interaction of System and Components Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Experience of working with multiple stakeholders in a building safety capacity to achieve common goals. Experience of analysing complex and difficult situations and recommending appropriate practical and responsive solutions. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. Excellent written and verbal communication skills with a particular strength for influencing, negotiating and consultation. Strong customer focus and experience of managing relationships with customers and both internal and external stakeholders. Interpersonal, communication and leadership skills with the ability to motivate and develop the team and individuals. Ability to read and disseminate technical, performance data, and indicators; and translate technical information for a non-technical audience. Good understanding of Health and Safety legislation and issues affecting the delivery of construction works and a safe building environment. Experience of using digital solutions/software to monitor and evidence performance. Hold a full valid driving licence and able to travel locally, regionally and nationally, including some nights away from home. stride is acting as an Employment Agency in relation to this vacancy.

Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately