3 jobs found

Income Officer - Local Authority (Merseyside) Contract: 12 months (ongoing assignment) Pay rate: 19.44 per hour (Umbrella) Hours: 35 hours per week Working pattern: Hybrid - 2 days office / 3 days remote Location: City-centre office, Merseyside Office base: Cunard Building, Pier Head Closing date: 02 March 2026 Interviews: Online The Role An established local authority in the North West is seeking an experienced Income Officer to join its Transactional Services team. The role focuses on the accurate allocation, reconciliation, and management of income received from residents, businesses, and internal services, ensuring financial integrity and high-quality customer service. Key Responsibilities Allocate and reconcile income received via BACS, CHAPS, card, cheque, online and bank deposits Administer income reversals including refunds, chargebacks, unpaid cheques and Direct Debit rejections Investigate and resolve income-related queries via phone, email and written correspondence Monitor and clear suspense accounts, ensuring accurate coding and audit compliance Maintain accurate financial records and support reporting and audit requirements Liaise with internal teams, banks and external partners to resolve discrepancies Support process improvements, digital workflows and automation initiatives Essential Requirements Proven experience as an Income Officer within a local authority, council or housing association Strong numeracy, accuracy and attention to detail Experience using income or payment processing systems Confident handling customer queries in a busy environment Strong IT skills, including Microsoft Office Ability to interpret procedures and legislation accurately GCSE English & Maths (or equivalent) Desirable: IRRV qualification or revenues experience. Apply now for a confidential discussion and further details about this opportunity. Linsco is acting as an Employment Business in relation to this vacancy.

We're recruiting an experienced Benefits Assessment Officer to join a busy Revenues & Benefits team, responsible for assessing Housing Benefit and Council Tax Reduction claims accurately and efficiently. This role plays a key part in ensuring residents receive their correct entitlement while minimising overpayments, reducing fraud risk and maximising subsidy income to the Council. The successful candidate will need strong legislative knowledge, attention to detail and the ability to manage complex caseloads within strict performance targets. The Role Assess new Housing Benefit and Council Tax Reduction claims and changes in circumstances in line with current legislation and policy. Interpret and apply complex government legislation to determine accurate entitlement. Handle specialised cases including self-employed applicants, students and persons from abroad. Compile and verify necessary evidence to ensure accurate calculations and legally compliant notifications. Respond to correspondence from customers, landlords, the DWP, Rent Service and other stakeholders. Process reconsiderations, statements of reasons and backdated benefit requests. Provide advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider welfare reform. Liaise with internal teams including Housing, Revenues and Debt & Welfare teams to ensure correct entitlement and support vulnerable clients. Identify, categorise and process overpayments in accordance with legislation. Maintain accurate Council Tax records where changes are identified. Manage own workload effectively to meet performance targets and statutory timescales. Identify potential fraud cases and refer appropriately to the Corporate Fraud team. Keep up to date with legislative changes and procedural updates within Revenues & Benefits. Key Requirements Experience assessing Housing Benefit and Council Tax Reduction claims. Strong knowledge of Housing Benefit legislation and welfare benefits. Ability to interpret and apply complex government regulations accurately. Experience handling complex cases and managing high-volume workloads. Strong written and verbal communication skills, with the ability to deal sensitively with vulnerable customers. Ability to prioritise work effectively while maintaining high accuracy levels. Experience working with IT systems and Microsoft products. Experience using Capita or Northgate Revenues & Benefits systems is desirable. IRRV Technician qualification is desirable. GCSE English and Maths (or equivalent literacy and numeracy skills). Strong understanding of equalities and supporting diverse customer needs. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Benefits Assessment Officers, Revenues Officers and Welfare Benefits roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced Revenues & Benefits professionals looking to make future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.