10 jobs found

A reputable housing provider in West London is seeking an experienced Housing Officer (fully site based) to join their housing operations team on a temporary basis. Location: West London Rate: £29.49 per hour Umbrella / £ PAYE Contract: Temp Working Pattern: 35 hours per week 5 days office based Start Date: Immediate Start Available DBS: Clear DBS requiredThe ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience , particularly within Housing Associations/Local Authority or community-focused providers. This is a hands-on role requiring someone who can confidently manage a varied patch , take ownership of cases and collaborate withstaff whilst delivering an excellent resident-focused service. Key Responsibilities: Managing a designated patch of residential properties. Delivering end-to-end tenancy management services. Conducting tenancy audits, home visits, and estate inspections. Investigating and resolving anti-social behaviour cases. Managing tenancy breaches and enforcement action where required. Supporting vulnerable residents and making appropriate safeguarding referrals. Working closely with Income Officers to address rent arrears and tenancy sustainment issues. Liaising with internal departments, contractors, local authorities, and external agencies. Handling resident complaints and resolving complex housing issues. Ensuring compliance with housing legislation, policies, and regulatory requirements. Supporting void management and tenancy sign-up processes. Maintaining accurate records and case management notes. Essential Experience: Housing Officer / Neighbourhood Officer experience Social Housing, Local Authority or Housing Association background ASB case management experience Tenancy management and tenancy sustainment knowledge Estate inspections and resident engagement Knowledge of housing legislation and safeguarding Minimum 3-5 years' experience within social housing Strong end-to-end housing management experience Proven background managing: ASB cases Rent arrears Void management Tenancy audits Up-to-date knowledge of housing legislation and tenancy management practice Experience working within a smaller Housing Association environment would be highly advantageous Strong IT skills and experience using housing management systems Desirable Level 3 Housing qualification or willingness to work towards CIH membership You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment. The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch. If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today .

Housing Technical Officer Pay: 13.98 PAYE / 17.63 Umbrella Job Type: 2x contracts - 1x 3 months, 1x 12 months (potential extension) Location: Overview To provide technical and business support services across Housing and Public Protection, including Environmental Health, Trading Standards, and Community Safety. The role supports front-line service delivery through administration, customer engagement, and back-office processes. Day-to-Day Responsibilities Provide technical and administrative support across Housing and Public Protection services, including Environmental Health, Residential Services, Commercial Services, Community Safety, and Trading Standards Act as part of a professional team handling enquiries from customers, internal teams, and stakeholders Process complex back-office statutory functions, including grants and related processes Raise purchase orders, process invoices, and support financial administration Ensure all financial processes are compliant with internal regulations and approvals Accurately log service requests and escalate where required in line with service standards Support initial complaint handling and investigation activities as directed Signpost customers to relevant internal departments and external organisations Maintain accurate records and input data into service databases and management systems Compile and distribute statistical and performance data for internal and external reporting Deliver training and support to colleagues on service systems and processes where required Proactively identify opportunities to improve service efficiency and processes Manage correspondence and documentation, including scanning, filing, and record keeping Skills & Experience Required Essential: Previous administrative experience, including financial processes and IT systems Experience working in a busy, customer-focused environment Strong IT skills, including Word, Excel, and database systems Excellent written and verbal communication skills Ability to work collaboratively within a multi-disciplinary team Strong organisational skills with the ability to prioritise workload effectively Ability to follow procedures and maintain accurate records Confident engaging with a wide range of stakeholders and members of the public Self-motivated, with a proactive approach to work and continuous improvement Desirable: Degree or equivalent in a science, environmental, business, or regulatory discipline Experience within a local authority or large organisation Knowledge of service management systems (e.g., Uniform) Experience with finance processes, debt recovery, or grants (e.g., Disabled Facilities Grants) Experience working towards targets and service outcomes To apply for the Housing Technical Officer position, please submit your CV detailing your relevant experience.

Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression

We are currently partnering with a forward-thinking local authority in the South West seeking an experienced Housing Development Officer to support the delivery of their ambitious affordable housing programme. This is an excellent opportunity to join a high-performing team working on a range of residential and regeneration schemes, helping to address local housing needs and deliver lasting community impact. Key Responsibilities Support the end-to-end delivery of housing development schemes from feasibility through to completion Assist with site identification, acquisition, and development appraisals Manage and coordinate external consultants, contractors, and stakeholders Contribute to and support planning applications, including S106 agreements Monitor project progress, ensuring delivery against budget, programme, and quality standards Work collaboratively with internal teams including housing, planning, and finance Ensure compliance with local authority and regulatory requirements About You Proven experience working in a housing development / property development role Background within a local authority, housing association, or public sector environment Strong understanding of the housing development lifecycle Experience with planning processes and affordable housing delivery Excellent stakeholder management and communication skills Ability to manage competing priorities in a fast-paced environment Desirable: Experience working on regeneration or mixed-use schemes Knowledge of grant funding / Homes England processes RICS, CIOB, or housing-related qualification

Tenant Liaison Officer Location : Based in Harrow Salary : £30,000 £32,000 per annum with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

We are currently collaborating with a creative and professional consultancy offering Architectural and intelligent well thought through Project Management services for a wide range of sectors including public, commercial and residential. They have an office in South London; the building is a part of a vibrant community with a rich heritage dating back to the 19th century. The area is home to a variety of artists, designers and craftspeople, offering an inspiring backdrop for their team of designers. Project examples: Multifunctional performance space, recording studios, cafe and teaching rooms Grade II listed town house in Central London with a glazed rear extension Multiple listed building permissions for the renovation of country cottage including internal and external works Re design of an office interior that was previously a restaurant Architect (Part II & III) Our client is looking to appoint both a Part II Architectural Assistant and a Part III Architect to join their South London studio. This is an opportunity to become involved in a broad range of design-led projects, from heritage refurbishments and listed buildings through to commercial fit-outs, residential extensions, and community-focused developments. Successful candidates will work closely with Directors and senior team members, gaining exposure to all stages of the design and construction process. Depending on experience and level, you will take ownership of key project stages, coordinate with consultants and contractors, and play an active role in helping shape projects from initial briefing through to completion on site. Roles and responsibilities include but are not limited to: Assist in the development of architectural concepts and design proposals from feasibility and briefing stages through to completion Produce creative and technically robust design solutions that respond to client aspirations, project constraints, planning requirements, and budget considerations Develop presentation materials including design reports, mood boards, concept diagrams, visualisations, and client presentations Contribute to design reviews and internal project workshops, bringing creative ideas and technical input to project discussions Support the preparation of planning strategies and design statements Prepare detailed drawing packages across all RIBA work stages Produce planning, listed building consent, building regulations, tender, and construction information Develop technical details, specifications, schedules, and coordinated drawing packages Ensure project documentation is accurate, coordinated, and issued in accordance with project programmes Assist in resolving technical challenges through design development and consultant coordination Liaise with conservation officers and planning authorities where required Coordinate information with structural engineers, M&E consultants, planning consultants, and specialist subcontractors Attend design team meetings and contribute to project coordination activities Review consultant information and ensure integration within architectural packages Assist in managing project programmes and design deliverables to meet key deadlines Monitor project progress and proactively identify potential design or coordination issues Participate in client meetings, presentations, and design workshops Assist with briefing sessions and the development of project requirements Build positive relationships with clients, consultants, contractors, and local authorities Respond to client feedback and develop design solutions that align with project objectives Undertake site inspections and monitor construction progress Attend contractor and site coordination meetings Review contractor drawings, technical submissions, and material samples Respond to site queries and provide design and technical support during construction Assist with contract administration duties where appropriate, including issuing instructions, reviewing valuations, and monitoring project quality

We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties. The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects. Key Responsibilities of a Tenant Liaison Officer: Liaise with tenants before, during, and after repairs and maintenance works. Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works. Manage resident expectations and resolve queries or concerns professionally. Support site teams in maintaining positive relationships with residents. Conduct resident visits and attend community meetings where required. Maintain accurate records of tenant communications and project updates. Assist in monitoring customer satisfaction and addressing complaints effectively. Requirements: Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role. Experience supporting repairs, refurbishment, planned maintenance, or social housing projects. Excellent communication and customer service skills. Ability to build positive relationships with residents, contractors, and stakeholders. Strong organisational and administrative skills. Full UK driving licence and access to a vehicle. Ability to travel across Birmingham, Coventry, and Worcester as required. What's on Offer: Competitive hourly rate. Monday to Friday working pattern. Opportunity to work with a reputable Housing Association. Potential for contract extension based on business needs. Immediate start available. If this Tenant Liaison Officer role is of interest, please apply or contact (url removed)

Teignbridge District Council £500 per day (Inside IR35) 4 months (likely extension) Hybrid - Newton Abbot / Remote Teignbridge District Council are looking for an experienced Housing Development Officer to support the delivery of a high-profile affordable housing and temporary accommodation programme across the district. This is a fantastic opportunity to step into a delivery-focused role at a pivotal time, with the Council progressing major capital schemes, a new Local Plan on the horizon, and an ambitious Housing Strategy being shaped for 2026 and beyond. You'll be joining a proactive Housing Enabling and Development team working at pace across development, acquisitions, and partnership delivery with Registered Providers, developers, and key stakeholders. Key Projects You'll Be Leading On You'll take ownership and oversight of a varied and impactful portfolio, including: Sherborne House Car Park, Newton Abbot - a flagship Council-led scheme delivering 23 Passivhaus Plus social rent apartments, with site start planned for Spring 2026 Harewood House, Kingskerswell - conversion of a former guest house into a 7-bed HMO for Temporary Accommodation, supporting homelessness provision Stock Acquisition Programme - supporting delivery of new Temporary Accommodation and resettlement homes across the district, including acquisition of additional properties funded through government and capital programmes Key Responsibilities In this role, you will: Lead project management and client-side oversight of housing development schemes from pre-construction through to delivery Ensure schemes are delivered on time, within budget, and to required quality standards Work collaboratively with internal teams including Housing, Assets, Planning, Legal, and senior stakeholders Liaise with external partners including consultants, contractors, Homes England, Registered Providers, and local stakeholders Support community and stakeholder engagement where required Maintain clear, accurate project records to support governance, audit, and continuity across programmes What We're Looking For We're keen to speak with professionals who bring: Strong experience in affordable housing development and delivery, ideally within a Local Authority or public sector environment Solid understanding of the housing challenges across rural and coastal communities Good knowledge of the Devon residential and construction market (desirable but not essential) Proven ability to manage multiple projects and stakeholder relationships effectively Strong communication skills with a collaborative, delivery-focused approach Confident user of Microsoft 365 and project management tools The Offer £500 per day (Inside IR35) Initial 4-month contract with likelihood of extension Hybrid working - remote with attendance in Newton Abbot and across Teignbridge as required Why This Role? This is not just a delivery role - it's a chance to directly influence the supply of affordable homes and temporary accommodation across Teignbridge at a time of significant strategic investment and growth. You'll be working on visible, meaningful projects with real community impact.

The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, fa ade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: Acting as the primary point of contact for residents throughout the project Carrying out resident consultations before works commence Explaining programmes, access requirements, timelines, and potential disruption Providing regular project updates and communication to residents Coordinating access appointments with tenants, leaseholders, and resident representatives Managing resident enquiries, concerns, and complaints professionally Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken Preparing and distributing newsletters, notices, letters, and resident communications Attending site meetings, progress meetings, and resident engagement sessions Supporting site teams in maintaining customer satisfaction and reducing resident-related delays Assisting with vulnerability assessments and additional resident support requirements Monitoring resident feedback and helping implement service improvements Ensuring all activities comply with GDPR, health and safety requirements, and project expectations About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar Experience within construction, social housing, planned works, refurbishment, external works, fa ade, cladding, fire remediation, EWI, or building safety projects Excellent communication and relationship-building skills Strong organisational and administrative ability Confident managing complaints and difficult conversations professionally Comfortable working independently within a site environment Professional, approachable, and customer-focused Full UK driving licence Highly Desirable Direct experience on re-cladding, fa ade remediation, EWI, FRA, fire safety, or external envelope projects Experience on occupied residential schemes Knowledge of vulnerable resident support and safeguarding processes Experience producing newsletters, consultation packs, resident surveys, and no-access reporting Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings