Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Oct 21, 2025
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Operations Manager - Social Housing Refurbishment/Planned Maintenance Uxbridge based 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Uxbridge. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Oct 21, 2025
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Uxbridge based 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Uxbridge. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Estate Caretaker Temp- for 3 months initially PAYE: 13.58 per hour PAYE or 16.55 per hour Umbrella Location: North London Harringay area My client is a well-known housing association and they're seeking experienced Estate Caretakers to clean and maintain internal, external and all common areas of housing blocks and estates. You'll be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins. You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams. Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift. You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained. With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is recorded using the systems in place and that all repairs or H&S issues are photographed with details referred to the appropriate teams. Acting as a point of contact you'll ensure there is good communication with all teams and departments and promote a positive image, reporting any tenancy issues identified or suspected to the Housing Officer. You'll also be required to carry out maintenance of internal areas of blocks, including the cleaning of internal ledges, sills, handrails, balustrades, doors, walks and remove cobwebs from light fittings and all surroundings. Hours (Apply online only) / Monday - Friday Key Responsibility: Take personal responsibility for ensuring that the estate is clean, tidy, landscaped, litter free and safe from hazards by delivering a high quality caretaking and grounds maintenance service to residents. Identify and assist in ways to improve the internal and external environment through working closely as part of a team and taking pride in the role. Rotate bins regularly to ensure refuse chutes are clear and ensure bulk bins are placed ready for collection. Sweep and wash communal staircase and landings as appropriate. Clean internal ledges, sills, handrails, balustrades, doors, walls and remove cobwebs from light fittings and all surroundings. Following the removal of refuse from the dustbins/bulk refuse containers, hose down and disinfect the area. If this is of interest please send me a copy of your CV and I will be happy to give you a call to discuss
Oct 21, 2025
Seasonal
Estate Caretaker Temp- for 3 months initially PAYE: 13.58 per hour PAYE or 16.55 per hour Umbrella Location: North London Harringay area My client is a well-known housing association and they're seeking experienced Estate Caretakers to clean and maintain internal, external and all common areas of housing blocks and estates. You'll be responsible for inspecting and cleaning communal areas including sweeping and mopping, external litter picking, leaf clearance, cleaning bin areas and rotating bins. You'll carry out health and safety checks and report bulk rubbish, graffiti and abandoned vehicles to the appropriate teams. Working to high standards you'll also rotate bins to ensure refuse chutes are clear and bulk is prepared for uplift. You'll have responsibility for ensuring that our blocks are kept clean and left hazard free at each visit and high standards are maintained. With an understanding and awareness of Health and Safety issues, you'll ensure that your work and time is recorded using the systems in place and that all repairs or H&S issues are photographed with details referred to the appropriate teams. Acting as a point of contact you'll ensure there is good communication with all teams and departments and promote a positive image, reporting any tenancy issues identified or suspected to the Housing Officer. You'll also be required to carry out maintenance of internal areas of blocks, including the cleaning of internal ledges, sills, handrails, balustrades, doors, walks and remove cobwebs from light fittings and all surroundings. Hours (Apply online only) / Monday - Friday Key Responsibility: Take personal responsibility for ensuring that the estate is clean, tidy, landscaped, litter free and safe from hazards by delivering a high quality caretaking and grounds maintenance service to residents. Identify and assist in ways to improve the internal and external environment through working closely as part of a team and taking pride in the role. Rotate bins regularly to ensure refuse chutes are clear and ensure bulk bins are placed ready for collection. Sweep and wash communal staircase and landings as appropriate. Clean internal ledges, sills, handrails, balustrades, doors, walls and remove cobwebs from light fittings and all surroundings. Following the removal of refuse from the dustbins/bulk refuse containers, hose down and disinfect the area. If this is of interest please send me a copy of your CV and I will be happy to give you a call to discuss
Asset Intelligence Officer Royal Borough of Kensington and Chelsea Location: London (Hybrid - 3 days office-based) Contract Type: Permanent Closing Date: Sunday 3rd November Interviews: 13th-14th November Join a Borough That Puts Communities FirstThe Royal Borough of Kensington and Chelsea is one of London's most vibrant and diverse boroughs. We are proud of our commitment to delivering high-quality housing services that meet the needs of our residents. As we embark on a major transformation of our asset management systems, this is a pivotal moment to join our team and help shape the future of property data management. About the RoleWe're seeking an Asset Intelligence Analyst to join our Property Data team. This role is critical to ensuring the accuracy, integrity, and strategic value of our housing asset data.You'll be instrumental in: Supporting the procurement and implementation of a new asset management system. Managing and auditing property data to ensure it meets governance and quality standards. Collaborating with internal and external stakeholders to ensure timely and accurate data flows. Preparing reports, insights, and supporting data migration and validation processes. This is an ideal opportunity for someone with strong data analytics and audit experience, particularly in housing or property data environments. What You'll Bring We're looking for someone who: Has experience in data analytics, audit, and ideally data migration. Understands property data within a local authority or housing context. Is confident using tools like Power BI, Excel, and SharePoint. Has a process-led mindset and can work within governance frameworks. Can work collaboratively across teams and communicate effectively. Has experience managing housing databases and preparing performance reports. Desirable but not essential: Exposure to BIM data. Experience working in a business partner model. Familiarity with GIS or Microsoft Access. What You'll Get in Return As an employee of the Royal Borough of Kensington and Chelsea, you'll be part of a forward-thinking council that values innovation, collaboration, and community impact. You'll benefit from a competitive salary, generous annual leave, and access to the Local Government Pension Scheme. We offer flexible working arrangements, professional development opportunities, and a supportive environment where your contributions help shape services that matter. With a central London location and a commitment to employee wellbeing, this is a place where you can thrive both professionally and personally. Please get in touch with for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 21, 2025
Full time
Asset Intelligence Officer Royal Borough of Kensington and Chelsea Location: London (Hybrid - 3 days office-based) Contract Type: Permanent Closing Date: Sunday 3rd November Interviews: 13th-14th November Join a Borough That Puts Communities FirstThe Royal Borough of Kensington and Chelsea is one of London's most vibrant and diverse boroughs. We are proud of our commitment to delivering high-quality housing services that meet the needs of our residents. As we embark on a major transformation of our asset management systems, this is a pivotal moment to join our team and help shape the future of property data management. About the RoleWe're seeking an Asset Intelligence Analyst to join our Property Data team. This role is critical to ensuring the accuracy, integrity, and strategic value of our housing asset data.You'll be instrumental in: Supporting the procurement and implementation of a new asset management system. Managing and auditing property data to ensure it meets governance and quality standards. Collaborating with internal and external stakeholders to ensure timely and accurate data flows. Preparing reports, insights, and supporting data migration and validation processes. This is an ideal opportunity for someone with strong data analytics and audit experience, particularly in housing or property data environments. What You'll Bring We're looking for someone who: Has experience in data analytics, audit, and ideally data migration. Understands property data within a local authority or housing context. Is confident using tools like Power BI, Excel, and SharePoint. Has a process-led mindset and can work within governance frameworks. Can work collaboratively across teams and communicate effectively. Has experience managing housing databases and preparing performance reports. Desirable but not essential: Exposure to BIM data. Experience working in a business partner model. Familiarity with GIS or Microsoft Access. What You'll Get in Return As an employee of the Royal Borough of Kensington and Chelsea, you'll be part of a forward-thinking council that values innovation, collaboration, and community impact. You'll benefit from a competitive salary, generous annual leave, and access to the Local Government Pension Scheme. We offer flexible working arrangements, professional development opportunities, and a supportive environment where your contributions help shape services that matter. With a central London location and a commitment to employee wellbeing, this is a place where you can thrive both professionally and personally. Please get in touch with for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're looking for a proactive and organised Property Compliance & Maintenance Project Manager to help deliver a high-quality, safe, and customer-focused property service across a housing portfolio.You'll manage statutory compliance programmes (such as gas, fire, electrical, asbestos, and water safety), oversee contractors, and ensure all homes and communal areas meet legal and health & safety standards.This is a hands-on, varied role ideal for someone with experience in property compliance , facilities management , or repairs & maintenance within housing or similar sectors. Key Responsibilities Manage and deliver all statutory compliance programmes, including:Gas and heating systems (gas, oil, LPG, ASHP, renewables)Electrical testing and inspections (EICR, PAT)Fire safety systems and equipmentWater hygiene and legionella preventionAsbestos managementLift safety and other mechanical systemsMonitor contractor performance and ensure all maintenance and compliance works are delivered safely, on time, and to high standards.Keep accurate records (digital and paper) for all compliance and servicing programmes.Work closely with the Health & Safety Officer to maintain regulatory compliance and respond to any audit or inspection requirements.Manage relevant budgets, approve invoices, and ensure value for money in all contracted works.Prepare service charge estimates and performance reports for management review.Liaise with residents, contractors, and colleagues to ensure effective communication and minimal disruption during works.Support wider property and asset management projects as needed. Qualifications (Desirable) NEBOSH or IOSH qualification. Relevant technical certifications (e.g. Gas Safe awareness, Legionella management, NICEIC, etc.). Salary: £35,000 PA Monday to Friday 9am to 5pm Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Oct 21, 2025
Full time
We're looking for a proactive and organised Property Compliance & Maintenance Project Manager to help deliver a high-quality, safe, and customer-focused property service across a housing portfolio.You'll manage statutory compliance programmes (such as gas, fire, electrical, asbestos, and water safety), oversee contractors, and ensure all homes and communal areas meet legal and health & safety standards.This is a hands-on, varied role ideal for someone with experience in property compliance , facilities management , or repairs & maintenance within housing or similar sectors. Key Responsibilities Manage and deliver all statutory compliance programmes, including:Gas and heating systems (gas, oil, LPG, ASHP, renewables)Electrical testing and inspections (EICR, PAT)Fire safety systems and equipmentWater hygiene and legionella preventionAsbestos managementLift safety and other mechanical systemsMonitor contractor performance and ensure all maintenance and compliance works are delivered safely, on time, and to high standards.Keep accurate records (digital and paper) for all compliance and servicing programmes.Work closely with the Health & Safety Officer to maintain regulatory compliance and respond to any audit or inspection requirements.Manage relevant budgets, approve invoices, and ensure value for money in all contracted works.Prepare service charge estimates and performance reports for management review.Liaise with residents, contractors, and colleagues to ensure effective communication and minimal disruption during works.Support wider property and asset management projects as needed. Qualifications (Desirable) NEBOSH or IOSH qualification. Relevant technical certifications (e.g. Gas Safe awareness, Legionella management, NICEIC, etc.). Salary: £35,000 PA Monday to Friday 9am to 5pm Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
A client within the Public Sector based in North West is currently recruiting for a Technical Officer (Disabled Facility Grants) to join their Housing and Vulnerability Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis, with the ideal candidate having experience of working within a local authority in a housing or building surveying environment. The Role Key purpose of the role is to contribute to the effective and efficient delivery of Disabled Facilities Grants (DFG) and other financial assistance offered by the Council, providing technical advice and support to older, disabled, or vulnerable residents to help them repair, adapt, or improve their homes. Key responsibilities will include but not be limited to: • Undertaking home visits to assess client needs, feasibility, and suitability of properties for adaptations.• Preparing detailed technical drawings, specifications, and schedules of work for grant applications.• Submitting and managing building regulation and planning applications where required.• Assessing contractor estimates for suitability and value for money.• Conducting site inspections, monitoring works in progress, and ensuring works are completed to specification and required standards.• Liaising with clients, contractors, landlords, and internal teams to ensure smooth project delivery. The Candidate To be considered for this role, you will require:• A relevant technical qualification such as HNC/HND or equivalent in Building Studies, Construction, or a related discipline.• Experience in building surveying, housing adaptations, or a similar technical role within a local authority setting.• A good understanding of Building Regulations and Disabled Facilities Grant legislation.The below skills would be beneficial for the role:• Strong communication and customer service skills when working with vulnerable clients.• Ability to prepare technical drawings and detailed specifications.• Sound ICT skills for updating databases and maintaining accurate case records.The client is looking to move quickly with this role and as such are offering £40 per hour Umbrella LTD Inside IR35 (approx. £30 per hour PAYE) . How to Apply If this position sounds of interest, email a copy of your up-to-date CV to amelia.krzysztofik or call Amelia at Service Care Construction on to discuss the vacancy in more detail.Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region. Referral Bonus If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
Oct 21, 2025
Full time
A client within the Public Sector based in North West is currently recruiting for a Technical Officer (Disabled Facility Grants) to join their Housing and Vulnerability Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis, with the ideal candidate having experience of working within a local authority in a housing or building surveying environment. The Role Key purpose of the role is to contribute to the effective and efficient delivery of Disabled Facilities Grants (DFG) and other financial assistance offered by the Council, providing technical advice and support to older, disabled, or vulnerable residents to help them repair, adapt, or improve their homes. Key responsibilities will include but not be limited to: • Undertaking home visits to assess client needs, feasibility, and suitability of properties for adaptations.• Preparing detailed technical drawings, specifications, and schedules of work for grant applications.• Submitting and managing building regulation and planning applications where required.• Assessing contractor estimates for suitability and value for money.• Conducting site inspections, monitoring works in progress, and ensuring works are completed to specification and required standards.• Liaising with clients, contractors, landlords, and internal teams to ensure smooth project delivery. The Candidate To be considered for this role, you will require:• A relevant technical qualification such as HNC/HND or equivalent in Building Studies, Construction, or a related discipline.• Experience in building surveying, housing adaptations, or a similar technical role within a local authority setting.• A good understanding of Building Regulations and Disabled Facilities Grant legislation.The below skills would be beneficial for the role:• Strong communication and customer service skills when working with vulnerable clients.• Ability to prepare technical drawings and detailed specifications.• Sound ICT skills for updating databases and maintaining accurate case records.The client is looking to move quickly with this role and as such are offering £40 per hour Umbrella LTD Inside IR35 (approx. £30 per hour PAYE) . How to Apply If this position sounds of interest, email a copy of your up-to-date CV to amelia.krzysztofik or call Amelia at Service Care Construction on to discuss the vacancy in more detail.Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region. Referral Bonus If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need. This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Built on trust Show they care Make a difference Description maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination. Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless. The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing. Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage. Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home. Ensure compliance with local housing regulations and policies during the allocation process. Maintain accurate and up-to-date records of housing applications and allocations. Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing. Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements. Provide excellent customer service to applicants, addressing their concerns and inquiries promptly. Create and support the creation of local lettings policies in partnership with internal teams. To carry out right to rent checks for all applicants. Profile A successful Allocations Officer should have: Experience in housing services or social services is highly desirable. Strong understanding of housing laws, regulations, and allocation policies. Excellent verbal and written communication skills. Ability to work collaboratively with various stakeholders, including local government agencies and community organisations. Strong organisational and time management skills to handle multiple applications efficiently. Demonstrated ability to approach sensitive situations with empathy and professionalism. Driving licence and access to a car to complete viewings and visits as necessary Job Offer Competitive salary of approximately 34,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. Potential for career development within the organisation. If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.
Oct 20, 2025
Full time
The Housing Allocation Officer plays a critical role in ensuring that housing services are delivered effectively and equitably to those in greatest need. This position involves managing the process of allocating housing to individuals and families, ensuring compliance with various regulations, policies, and guidelines for all general needs properties, unless other local arrangements are in place. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Built on trust Show they care Make a difference Description maintaining accurate records, processing applications, and conducting interviews and visits with applicants to gather necessary information to progress their application or nomination. Additionally, you will collaborate with social services and other organisations to facilitate support for applicants, helping them secure stable housing solutions. You will also work closely with internal staff to ensure that handover of new residents is seamless. The ideal candidate will be compassionate, detail-oriented, and adept at problem-solving, capable of navigating complex situations while remaining empathetic to the diverse backgrounds of those seeking housing. Manage the housing allocation process for general needs properties (unless different local arrangements are in place) from application to sign-up stage. Carry out visits and interviews with applicants to assess their housing needs and preferences, this may include visiting them at their current home. Ensure compliance with local housing regulations and policies during the allocation process. Maintain accurate and up-to-date records of housing applications and allocations. Collaborate with local authorities, other statutory agencies and in some instance community groups to support applicants in securing housing. Monitor and evaluate the effectiveness of housing allocation programs and suggest improvements. Provide excellent customer service to applicants, addressing their concerns and inquiries promptly. Create and support the creation of local lettings policies in partnership with internal teams. To carry out right to rent checks for all applicants. Profile A successful Allocations Officer should have: Experience in housing services or social services is highly desirable. Strong understanding of housing laws, regulations, and allocation policies. Excellent verbal and written communication skills. Ability to work collaboratively with various stakeholders, including local government agencies and community organisations. Strong organisational and time management skills to handle multiple applications efficiently. Demonstrated ability to approach sensitive situations with empathy and professionalism. Driving licence and access to a car to complete viewings and visits as necessary Job Offer Competitive salary of approximately 34,000 per annum. Opportunity to work in York, contributing to a meaningful cause. Supportive and professional work environment. Potential for career development within the organisation. If you are ready to make a difference and excel as an Allocations Officer, we encourage you to apply today.
We are seeking a dedicated and compassionate Sheltered Housing Officer to join a local authority's Sheltered Housing Team in Essex. This vital role supports older and vulnerable residents by delivering a high-quality, resident-focused service that is data-led and performance-driven. Key Responsibilities: Manage day-to-day operations of a sheltered housing scheme Conduct new tenant inductions, daily welfare checks, and update support plans Ensure full compliance with health and safety regulations, including fire safety and telecare systems Liaise with external agencies to support tenants and coordinate social activities Promote independent living and encourage a strong sense of community Address safeguarding concerns and maintain accurate, up-to-date records Participate in an emergency out-of-hours rota Ideal Candidate Profile: Excellent communication skills and a compassionate, empathetic approach Experience supporting older or vulnerable individuals, including those with disabilities Ability to remain calm under pressure and work independently Confident with IT and Microsoft Office tools Knowledge of sheltered housing, safeguarding protocols, and telecare systems Holds a valid UK driving licence and access to a vehicle with business insurance Flexible attitude towards emergency or out-of-hours work How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 20, 2025
Contract
We are seeking a dedicated and compassionate Sheltered Housing Officer to join a local authority's Sheltered Housing Team in Essex. This vital role supports older and vulnerable residents by delivering a high-quality, resident-focused service that is data-led and performance-driven. Key Responsibilities: Manage day-to-day operations of a sheltered housing scheme Conduct new tenant inductions, daily welfare checks, and update support plans Ensure full compliance with health and safety regulations, including fire safety and telecare systems Liaise with external agencies to support tenants and coordinate social activities Promote independent living and encourage a strong sense of community Address safeguarding concerns and maintain accurate, up-to-date records Participate in an emergency out-of-hours rota Ideal Candidate Profile: Excellent communication skills and a compassionate, empathetic approach Experience supporting older or vulnerable individuals, including those with disabilities Ability to remain calm under pressure and work independently Confident with IT and Microsoft Office tools Knowledge of sheltered housing, safeguarding protocols, and telecare systems Holds a valid UK driving licence and access to a vehicle with business insurance Flexible attitude towards emergency or out-of-hours work How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Resident Liaison Officer - Birmingham / Stourbirdge Temp contract (4-6 weeks, possible extension)£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Birmingham and Stourbridge We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the West Midlands, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stourbridge and Birmingham. As Resident Liaison Officer you will be working on a kitchens and bathrooms refurbishment project, where you will be accountable for: Keeping residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Oct 20, 2025
Full time
Resident Liaison Officer - Birmingham / Stourbirdge Temp contract (4-6 weeks, possible extension)£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Birmingham and Stourbridge We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in the West Midlands, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Stourbridge and Birmingham. As Resident Liaison Officer you will be working on a kitchens and bathrooms refurbishment project, where you will be accountable for: Keeping residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Oct 20, 2025
Seasonal
Job Title: Telecare Officer Location: Exeter Salary: 16.90 PAYE / 18.90 Umbrella Contract Type: Full time - Temporary (March 2026) Hours: Monday - Friday 09:00-17:00 About the Role: We are seeking a compassionate and reliable Telecare Officer to join our team, providing essential support to vulnerable individuals through our telecare services, to install alarms and telecare equipment to private service users. To install alarm and telecare equipment to private service users. Triage faulty units providing onsite analysis and where possible fix problem through technical knowledge. Visit our customers on pre-arranged appointments to check data held and undertake preventative maintenance calls. Actively promote and market the service. Maintain up to date knowledge Responsibilities: To demonstrate and install to potential new customers Telecare equipment and associated peripherals, including key safes, ensuring Telecare Services Association standards are met in all duties. To complete all administration tasks relating to the customer and service provided. This will include completing hire agreements, and fully explaining the cost for taking up the service. To transport data in a secure manner in accordance with the General Data Protection Regulations, Data Protection Act and Councils guidelines. Retain flexibility to accommodate urgent installations or repairs and ensure all equipment is in good working order and that service users understand how the equipment works. Visit existing customers to ascertain that the equipment provided is in full working order, still appropriate to their needs and ensure they can use the equipment and that all personal details provided remain up to date. To program, clean and prepare equipment as per manufacturers' guidelines ready for installation. Some client's homes may be unkempt and unhygienic. The role involves moving of furniture etc to site alarms and install equipment. Develop and maintain good working relationships with service partners to ensure the ongoing health, wellbeing and independence of residents. To respond to equipment requests from Sheltered Housing tenants under the direction of the Support Services Manager. Actively market and promote the Home Safeguard Alarm Service with the distribution of leaflets, displays and attending demonstrations when required. To train as an Operator, in order to provide a back up to existing staff. To develop and maintain a comprehensive knowledge of telecare equipment, related sensors and associated technologies and other role relative training and attendance of meetings. Make sure that Home Safeguard offers a customer focused service using systems thinking principles. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution. Evaluate and assist in managing risk within the service. Requirements: A valid UK Driving Licence is essential. Willingness to undergo an Enhanced DBS check if offered the role. Excellent communication and interpersonal skills. Ability to remain calm under pressure and respond effectively in emergency situations. Basic IT skills and ability to use monitoring systems. Previous experience in a care, support, or emergency response role is desirable but not essential. Apply now if interested in the role! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Oct 20, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking a Planned Works Project Officer to support the planned works programme manager (PWPM) to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. We are looking for an excellent communicator, with the ability to foster effective relationships internally and externally. Role purpose: To deliver the stock investment and planned works programmes for MGHA properties. To support and inform the development of delivery programmes with PWPM, 3rd party consultants and contractor partners, reviewing and reporting on progress, resulting in a cost effective and resident focused service. The ideal candidate will: Be qualified in a relevant technical discipline, or the ability to demonstrate suitable experience to meet the requirements of this role. Ideally have an appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards. Have knowledge and experience of the design and specification of cyclical planned and improvement programmes Understand supply chain management. Have understanding of the scope, requirements and application of relevant health and safety legislation Have strong knowledge of general building construction, Planning Regulations, Building Regulations and the Construction, Design and Management Regulations 2010 Experience of managing a planned maintenance and programmed contract works service, in a social housing environment Excellent IT and data analytical skills, including the ability to analyse data and market trends. Strong organisational, logistics and planning skills. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Additionally, this role is well-suited to be part of our out of-hours response team who work on a rota-basis. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Resident Liaison Officer - Cambridgeshire Temp to perm contract£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Ely, Huntingdon, Cambridge and the surrounding areas. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Cambridgeshire, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Cambridge and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Oct 20, 2025
Full time
Resident Liaison Officer - Cambridgeshire Temp to perm contract£19.05 Umbrella pay or £14.34 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Ely, Huntingdon, Cambridge and the surrounding areas. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based in Cambridgeshire, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across Cambridge and surrounding areas. As Resident Liaison Officer you will be working on a retrofit refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)
Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info
Oct 20, 2025
Seasonal
Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp Rate: £14.70ph Hours: 37 hours per week, Mon-Fri We are looking for x8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company. Key Responsibilities: Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out. Discuss residents concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident . Action resident s requests regarding any tenancy issues/enquiries. Discuss resident s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears. Book appointments for surveyors, housing/income officers and contractors etc as required. Follow up complex customer enquiries to ensure they are resolved to our high standards. Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time. Carry out administration tasks required that relate to resolving customer contact. Provide the same service to staff when their request is related to customer service. Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh. Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified. Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc. Capture and update relevant customer information on systems as required. Offer suggestions of service improvements that you identify during your dealings with customers. Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team. Required experience Previous call centre experience or similar front line service experience. Proven evidence of meeting contact handling targets. Evidence of customer service soft skills including empathy, taking ownership Ability to adhere to scheduled timescales / rota. Ability to remain calm in challenging situations, adapting communication style to suits the needs of the customer. Demonstrates our Values and Behaviours. Please apply or call Leah Seber at Build Recruitment for more info
We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation. If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets. The Role Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions. Accurately register new Council Tax accounts and process changes in household circumstances. Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy. Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy. Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations. Work to service-level targets and contribute to a high-performing revenues team. Key Requirements Proven experience working as a Council Tax Officer in a local authority environment. Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria. Confident telephone manner with the ability to explain complex information clearly to residents. Experience using Academy / MRI Council Tax systems. Highly organised with strong attention to detail and accurate case recording. Able to work at pace and manage a steady volume of telephone-based casework. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 20, 2025
Contract
We're recruiting an experienced and customer-focused Council Tax Officer for a 3-month assignment, with a strong focus on telephone-based customer support. This is a high-volume, frontline role where you'll play a key part in helping residents understand their Council Tax responsibilities while ensuring accurate administration in line with legislation. If you thrive in a fast-paced environment, enjoy solving problems over the phone and have solid Council Tax processing experience, this role offers an immediate start and a structured workload with clear performance targets. The Role Handle a high volume of inbound calls, providing clear advice and support to residents regarding billing, liability, discounts and exemptions. Accurately register new Council Tax accounts and process changes in household circumstances. Apply relevant discounts, disregards and exemptions in line with current Council Tax legislation and policy. Ensure all actions are accurately recorded and systems are updated promptly, using MRI/Academy. Provide excellent customer service with a calm, professional and empathetic approach, even in challenging conversations. Work to service-level targets and contribute to a high-performing revenues team. Key Requirements Proven experience working as a Council Tax Officer in a local authority environment. Strong knowledge of Council Tax legislation, liability rules and discount/exemption criteria. Confident telephone manner with the ability to explain complex information clearly to residents. Experience using Academy / MRI Council Tax systems. Highly organised with strong attention to detail and accurate case recording. Able to work at pace and manage a steady volume of telephone-based casework. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Property Project Support Officer Temporary Contract Home working role with Occasional Travel National Role - Applicants accepted from across UK 35 hours per week £32,244.24 per annum At Sanctuary Care, you'll be part of something meaningful. We are a forward thinking organization with big plans for growth. Our people-both staff and residents-are at the heart of everything we do. That's why we invest in your training, encourage teamwork, and provide the support and resources you need to succeed. As we continue to grow, we're looking for an experienced Property Project Support Officer to help with business analysis, project coordination, and administrative tasks. In this role, you'll play a key part in ensuring projects across the organization are delivered successfully. Responsibilities of a Property Project Support Officer Clearly present information to managers and stakeholders, including process maps, business data, and project details. Help deliver capital reinvestment projects by keeping project plans, risk logs, and other documents up to date. Ensure resources are used effectively to support regional teams in delivering services while following policies, procedures, and regulations. Analyze data to identify areas for improvement and support business performance and compliance. Communicate effectively with internal and external stakeholders to address any issues. Participate in meetings with contractors, track performance using agreed KPIs, and implement improvement plans when needed. Attend meetings, take minutes, and ensure accurate record keeping. Support special projects and initiatives that align with Sanctuary Care's values and goals. Work experience required Experience supporting property related projects. Basic understanding of project management methods. Familiarity with business processes and modelling. Ability to manage deadlines and prioritize tasks for both yourself and others. Experience in producing and analyzing accurate information. Strong problem solving skills, including diagnosing issues and implementing solutions. Experience writing detailed requirement documents or creating process improvement maps. Supporting contractor management. Providing administrative support to a remote or dispersed team. Required Skills NVQ Level 3 or equivalent in a relevant field. Strong written and spoken English. Good interpersonal and customer service skills. Effective communication, negotiation, and presentation skills. Ability to work well in a team. Skilled in extracting and analyzing data from computer systems. Strong organizational and planning abilities. Ability to work independently and use initiative. Basic report writing skills. Proficiency in Microsoft 365 at an intermediate level. A current driving licence and access to your own vehicle is essential. Your Mind and Body Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period) Confidential 24/7 employee advice service (Includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme Your Financial Wellbeing Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period Your Job 25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Ability to be part of our inclusive staff networks like the Parent Network and Disability Network Loyalty recognition scheme for 12 month's service onwards Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Oct 19, 2025
Full time
Property Project Support Officer Temporary Contract Home working role with Occasional Travel National Role - Applicants accepted from across UK 35 hours per week £32,244.24 per annum At Sanctuary Care, you'll be part of something meaningful. We are a forward thinking organization with big plans for growth. Our people-both staff and residents-are at the heart of everything we do. That's why we invest in your training, encourage teamwork, and provide the support and resources you need to succeed. As we continue to grow, we're looking for an experienced Property Project Support Officer to help with business analysis, project coordination, and administrative tasks. In this role, you'll play a key part in ensuring projects across the organization are delivered successfully. Responsibilities of a Property Project Support Officer Clearly present information to managers and stakeholders, including process maps, business data, and project details. Help deliver capital reinvestment projects by keeping project plans, risk logs, and other documents up to date. Ensure resources are used effectively to support regional teams in delivering services while following policies, procedures, and regulations. Analyze data to identify areas for improvement and support business performance and compliance. Communicate effectively with internal and external stakeholders to address any issues. Participate in meetings with contractors, track performance using agreed KPIs, and implement improvement plans when needed. Attend meetings, take minutes, and ensure accurate record keeping. Support special projects and initiatives that align with Sanctuary Care's values and goals. Work experience required Experience supporting property related projects. Basic understanding of project management methods. Familiarity with business processes and modelling. Ability to manage deadlines and prioritize tasks for both yourself and others. Experience in producing and analyzing accurate information. Strong problem solving skills, including diagnosing issues and implementing solutions. Experience writing detailed requirement documents or creating process improvement maps. Supporting contractor management. Providing administrative support to a remote or dispersed team. Required Skills NVQ Level 3 or equivalent in a relevant field. Strong written and spoken English. Good interpersonal and customer service skills. Effective communication, negotiation, and presentation skills. Ability to work well in a team. Skilled in extracting and analyzing data from computer systems. Strong organizational and planning abilities. Ability to work independently and use initiative. Basic report writing skills. Proficiency in Microsoft 365 at an intermediate level. A current driving licence and access to your own vehicle is essential. Your Mind and Body Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period) Confidential 24/7 employee advice service (Includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme Your Financial Wellbeing Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period Your Job 25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Ability to be part of our inclusive staff networks like the Parent Network and Disability Network Loyalty recognition scheme for 12 month's service onwards Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Job Title: Resident Liaison Officer Location: Harlow Salary: 31,000 per annum + 3k Car Allowance Sector: Social Housing must have clean valid UK driving licence, own vehicle and clean DBS. FRA AND EXTERNAL WORKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:
Oct 17, 2025
Full time
Job Title: Resident Liaison Officer Location: Harlow Salary: 31,000 per annum + 3k Car Allowance Sector: Social Housing must have clean valid UK driving licence, own vehicle and clean DBS. FRA AND EXTERNAL WORKS Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointments where necessary Organise community events Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client Lead aftercare/handover service Requirements of the Resident Liaison Officer: 1+ year of experience as a Resident Liaison Officer (Social Housing). Strong communication skills and empathy. Ability to work under pressure Excellent Communication Skills Excellent Time Management Work well under pressure The ability to meet deadlines People management skills Negotiation skills Self-Motivated High levels of accuracy The ability to think strategically Presentation skills Able to work on own initiative If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:
Women's Pioneer Housing
Hammersmith And Fulham, London
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Oct 17, 2025
Full time
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT literate confident with Excel, CRM systems, and scheduling software Ability to multitask and stay calm under pressure Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF
Oct 17, 2025
Seasonal
Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT literate confident with Excel, CRM systems, and scheduling software Ability to multitask and stay calm under pressure Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF
Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Oct 17, 2025
Full time
Title: Homeowner Coordinator Contract Type: 12 months Fixed Term, FT, 35 hours Salary: £26,296 per annum to £28,982 per annum (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working) Closing Date: 30th October 2025 Interview Dates: 7th November 2025 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Homeownership Team at L&Q: We're looking for a customer-focused Homeowner Coordinator to support our Homeownership team with providing a wide range of services - from assisting the Homeownership Officer with right to buy sales, staircasing (purchasing further shares), home improvements, lease enquiries, completions and pre-sale enquiries. In this fast-paced role, you'll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You'll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is desirable. If this sounds like you, we would love for you to apply! Your impact in the role: Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or documents Manage incoming enquiries via phone and email, updating customer records accurately Build strong relationships internally and externally to ensure timely delivery of services What you'll bring: Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting Excellent customer service skills and with a passion for providing exceptional customer service Strong organisational skills, with keen attention to detail and ability to meet deadlines Proficiency in MS Office with accurate data entry skills and ability to use business systems and office applications Excellent written and verbal communication skills Demonstrable collaboration and stakeholder management skills If you require any reasonable adjustments at any stage during this process, including application stage, please email us. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance SurveyorSalary: £49,340 Per annumHours: Full time, 35 hours per week Monday - FridayLocation: Hammersmith, West London, hybrid with 2 days in the officeContract: PermanentClosing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate's identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
Oct 17, 2025
Full time
Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance SurveyorSalary: £49,340 Per annumHours: Full time, 35 hours per week Monday - FridayLocation: Hammersmith, West London, hybrid with 2 days in the officeContract: PermanentClosing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate's identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.
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