5 jobs found

CSS Recruitment are looking for a Resident Liasion Officer to cover the Ramsgate, Dover and Hastings region. This is an immediate start - 3 months cover work. This role requires travel across the Kent area. As the primary liaison between residents, contractors, and the housing organisation, you ll ensure clear communication, support residents during planned works or regeneration projects, and maintain positive relationships while minimising disruption. Key Responsibilities Resident Communication & Support Act as the first point of contact for residents on planned works and housing issues. Provide timely, clear updates on scope, timelines, and impact. Organise and attend meetings, drop-ins, and home visits. Support vulnerable residents during disruptions. Handle queries and complaints, escalating when necessary. Project Coordination Coordinate with contractors and project teams to reduce inconvenience. Maintain accurate contact details and communication logs. Schedule appointments and manage access for works. Monitor on-site activity to ensure standards and respect for residents homes. Community Engagement Promote resident involvement in decisions and improvement projects. Support consultations and surveys. Foster positive relationships between residents, contractors, and the landlord. Administration & Reporting Keep detailed records of communications and actions. Prepare reports on engagement, complaints, and satisfaction. Track progress and feed insights into project reviews. Essential Skills & Experience Strong communication and interpersonal skills. Background in customer service, housing, or community engagement. Ability to manage conflict diplomatically. Excellent organisational and time management skills. Proficient in Microsoft Office and database systems. Full driving licence. Previous experience required. Please contact Emma at CSS for further details and to apply.

Resident Liaison Officer Hemel Hempstead Maintenance Contractor £30k + Package The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. Working closely with residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. You will be the key liaison between residents, contractors and the client whilst major works are taking place in homes. You will be responsible for processing and providing information to all parties involved in order to progress work until completion and obtain resident satisfaction surveys. Responsibilities: * Providing newsletters and specific updates * Arranging contractor appointments * Carrying out site and resident visits * Attending resident meetings and being a focal point for resident contact and correspondence * Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives * Deal with queries as and when they come in Experience: * Ability to understand design information and communicate this to residents * Excellent verbal and written communication skills * Experience of development of housing schemes within Social Housing * Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Hemel Hempstead Maintenance Contractor £30k + Package

Resident Liaison Officer Hemel Hempstead Maintenance Contractor £30k + Package The Role: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. Working closely with residents and contractors to ensure the best communication is provided to residents to minimise the impacts of the works upon them. You will be the key liaison between residents, contractors and the client whilst major works are taking place in homes. You will be responsible for processing and providing information to all parties involved in order to progress work until completion and obtain resident satisfaction surveys. Responsibilities: * Providing newsletters and specific updates * Arranging contractor appointments * Carrying out site and resident visits * Attending resident meetings and being a focal point for resident contact and correspondence * Holding briefing sessions and/or drop-in sessions so residents can understand how and when specific works will take place as well as what the impact will be on their day to day lives * Deal with queries as and when they come in Experience: * Ability to understand design information and communicate this to residents * Excellent verbal and written communication skills * Experience of development of housing schemes within Social Housing * Wide ranging experience of decanting in regeneration scenarios If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Resident Liaison Officer Hemel Hempstead Maintenance Contractor £30k + Package

One of the UK's largest Social Housing Contractors is seeking a Site Manager for a Major Planned Maintenance scheme with an estimated value of around £30Million in Value per annum. The Site Manager will be responsible for a section of properties managing the replacement of fire suppression systems and sprinkler installation. There is an opportunity to develop internally within the business as the company grows and workload increases in the area. The site Manager will have key responsibilities including; • Managing all mechanical sub-contractors to deliver improvements in line with the company’s standards. • Ensure work is carried out in a safe and orderly manner. • Liaise with local residents to ensure they are happy with works being carried out. • Manage and coordinate works daily on-site. • Manage a section manager and work with a Resident Liaison Officer. • Report directly to a Project Manager overseeing all works. • Ensure works are carried out in line with schedule of works. What is required for this role? • Experience in social housing and planned maintenance works. • Previous experience managing the installation of fire suppression systems. • Effective communication skills. • A good eye for detail. • Ability to work under pressure. • SMSTS, First Aid and CSCS. To apply for this role please forward your CV to the link provided or to speak more contact, Connie McGroarty, directly on (phone number removed)

One of the UKs largest Social Housing Contractors is seeking a Site Manager for a Major Planned Maintenance scheme with an estimated value of around £30Million in Value per annum. The Site Manager will be responsible for a section of properties managing the replacement of fire suppression systems and sprinkler installation. There is an opportunity to develop of internal progression within the business as the company grows and workload increases in the area. The site Manager will have key responsibilities including; • Managing all mechanical sub-contractors to deliver improvements in line with company’s standards. • Ensure work is carried out in a safe and orderly manner. • Liaise with local residents to ensure they are happy with works being carried out. • Manage and coordinate works daily on site. • Manage a section manager and work with a Resident Liaison Officer. • Report directly to a Project Manager overseeing all works. • Ensure works are carried out in line with schedule of works. What is required for this role? • Experience in social housing and planned maintenance works. • Previous experience managing the installation of fire suppression systems. • Effective communication skills. • A good eye for detail. • Ability to work under pressure. • SMSTS, First Aid and CSCS. To apply for this role please forward your CV to the link provided or to speak more contact Connie McGroarty directly on (phone number removed)