Job Title: Aids and Adaptations Surveyor Location: Ashford, Kent Salary : Up to £45,858 per annum (based on full time salary) Plus lease car subsidy or cash alternative of £2,080 pa Job Type: Permanent, Full time 37 hour per week or part time considered Closing Date: 27th May 2026 We are looking for an experienced Aids and Adaptations Surveyor to help residents with disabilities live more independently, safely and comfortably in their homes. This is a role where your knowledge, empathy and technical expertise directly improves people's quality of life. You will be taking ownership of adaptation projects from early assessment through to completion, working collaboratively with Occupational Therapists, residents, contractors and colleagues across Housing and Planned Maintenance. We recognise that staff working with us value flexibility. We are open to part-time working and flexible patterns, with workloads planned around agreed outcomes rather than fixed hours on site. Flexible working . We encourage and welcome applications from candidates seeking: Full time or part-time hours (minimum hours can be discussed) Fixed or flexible working days A role where outputs, not time spent on site matters If you are looking to balance work with other caring responsibilities, a phased return, semi-retirement, or other commitments we are very happy to have that conversation. Key Responsibilities: In this role you will be responsible for delivering high quality adaptation outcomes, including: Assessing referrals for adaptations and advising on the most appropriate solutions Inspecting our homes to determine feasibility for minor and major adaptations Agreeing practical, compliant schemes from ramps to wet rooms. Managing projects from approval through to completion, ensuring time, cost and quality targets are met Working closely with Occupational Therapists and residents to translate assessed needs into safe, workable designs Ensuring works comply with Building Regulations, CDM, health and safety and council procedures Carrying out inspections and signing off completed works with confidence You will manage a planned, manageable caseload, supported by established contractor and internal colleagues. About you: We are interested in strong, relevant experience and a collaborative mindset but it is essential that you have experience delivering aids and adaptations or similar residential improvement works, along with: Sound knowledge of building construction, health & safety and contract administration Working in liaison with residents and contractors. A full UK driving licence is required due to site visits. Benefits: We offer a competitive remuneration package including: Hybrid working - we are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Excellent salary linked pension scheme, Generous annual leave with flexi time Free life insurance Supportive relocation package Opportunities for training and development. Additional Information: With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide We welcome applications form the Armed Forces Community Please click the APPLY button and you will be redirected to the council's website to complete your application. Candidates With the Relevant Experience or Job Titles of; Disability Adaptations Surveyor, Disability Adaptations Assistant, Accessibility Adaptation Officer, Disabled Facilities Adaptation, Building Surveyor, Construction Surveyor, Building Adaptation Surveyor may also be considered for this role.
30/04/2026
Full time
Job Title: Aids and Adaptations Surveyor Location: Ashford, Kent Salary : Up to £45,858 per annum (based on full time salary) Plus lease car subsidy or cash alternative of £2,080 pa Job Type: Permanent, Full time 37 hour per week or part time considered Closing Date: 27th May 2026 We are looking for an experienced Aids and Adaptations Surveyor to help residents with disabilities live more independently, safely and comfortably in their homes. This is a role where your knowledge, empathy and technical expertise directly improves people's quality of life. You will be taking ownership of adaptation projects from early assessment through to completion, working collaboratively with Occupational Therapists, residents, contractors and colleagues across Housing and Planned Maintenance. We recognise that staff working with us value flexibility. We are open to part-time working and flexible patterns, with workloads planned around agreed outcomes rather than fixed hours on site. Flexible working . We encourage and welcome applications from candidates seeking: Full time or part-time hours (minimum hours can be discussed) Fixed or flexible working days A role where outputs, not time spent on site matters If you are looking to balance work with other caring responsibilities, a phased return, semi-retirement, or other commitments we are very happy to have that conversation. Key Responsibilities: In this role you will be responsible for delivering high quality adaptation outcomes, including: Assessing referrals for adaptations and advising on the most appropriate solutions Inspecting our homes to determine feasibility for minor and major adaptations Agreeing practical, compliant schemes from ramps to wet rooms. Managing projects from approval through to completion, ensuring time, cost and quality targets are met Working closely with Occupational Therapists and residents to translate assessed needs into safe, workable designs Ensuring works comply with Building Regulations, CDM, health and safety and council procedures Carrying out inspections and signing off completed works with confidence You will manage a planned, manageable caseload, supported by established contractor and internal colleagues. About you: We are interested in strong, relevant experience and a collaborative mindset but it is essential that you have experience delivering aids and adaptations or similar residential improvement works, along with: Sound knowledge of building construction, health & safety and contract administration Working in liaison with residents and contractors. A full UK driving licence is required due to site visits. Benefits: We offer a competitive remuneration package including: Hybrid working - we are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Excellent salary linked pension scheme, Generous annual leave with flexi time Free life insurance Supportive relocation package Opportunities for training and development. Additional Information: With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide We welcome applications form the Armed Forces Community Please click the APPLY button and you will be redirected to the council's website to complete your application. Candidates With the Relevant Experience or Job Titles of; Disability Adaptations Surveyor, Disability Adaptations Assistant, Accessibility Adaptation Officer, Disabled Facilities Adaptation, Building Surveyor, Construction Surveyor, Building Adaptation Surveyor may also be considered for this role.
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions. Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. To be successful in this 12 month Fixed Term Contract you will need: Proven experience in a previous RLO role. Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
30/04/2026
Full time
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions. Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. To be successful in this 12 month Fixed Term Contract you will need: Proven experience in a previous RLO role. Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
Site Manager (Roofing) A nationally operating property services contractor delivering planned maintenance, refurbishment, and retrofit solutions across the social housing sector are looking to add a Roofing Site Manager to their team. Partnering with housing associations and local authorities, they are committed to improving housing stock, enhancing energy efficiency, and delivering sustainable, community-focused solutions. Location: Derbyshire Position: Site Manager Salary: 44,000 per annum + vehicle + Package Contract Type : Permanent Availability: Immediately available Following continued growth and successful long-term framework appointments, we are seeking a highly competent and experienced Roofing Site Manager to support the delivery of high-volume roofing replacement and refurbishment programmes within occupied residential environments. Role Overview: Reporting to the Contracts Manager, the Roofing Site Manager will assume full operational responsibility for roofing works across multiple sites. You will lead site operations from mobilisation through to completion, ensuring works are delivered safely, efficiently, and in line with contractual obligations, programme targets, and quality standards. This role requires strong technical roofing expertise, excellent leadership capability, and proven experience managing works within the social housing sector. Scope of Works: Full pitched roof replacements (tiled, slate, concrete systems) Flat roofing installations (SBS felt, liquid waterproofing, single ply, GRP) Associated rainwater goods, fascia, soffits and cladding works Thermal upgrades including loft insulation and ventilation improvements Scaffold management and temporary works coordination Delivery within live, occupied properties Project values will typically range from 250k to 3m across planned programmes and long-term frameworks. Key Responsibilities: Manage day-to-day site operations across one or multiple projects Develop and maintain detailed programmes of works Coordinate direct labour and specialist subcontractors Ensure strict compliance with Health & Safety legislation and company HSEQ policies Conduct site inspections, audits and toolbox talks Promote a proactive safety culture and zero-harm environment Carry out staged inspections and ensure works meet specification Oversee snagging, defect resolution and client handover Attend progress meetings with clients and consultants Work collaboratively with Resident Liaison Officers Manage resident expectations and resolve escalated concerns professionally Monitor labour allocation and material usage Candidate Requirements: Demonstrable experience managing roofing works within the social housing sector Strong technical knowledge of pitched and flat roofing systems Experience delivering planned maintenance or capital works programmes Experience working within live, occupied residential settings SMSTS CSCS (Manager level) First Aid at Work Full UK Driving Licence Asbestos Awareness How to Apply: If you are interested in working for this established company, please apply with your updated CV.
29/04/2026
Full time
Site Manager (Roofing) A nationally operating property services contractor delivering planned maintenance, refurbishment, and retrofit solutions across the social housing sector are looking to add a Roofing Site Manager to their team. Partnering with housing associations and local authorities, they are committed to improving housing stock, enhancing energy efficiency, and delivering sustainable, community-focused solutions. Location: Derbyshire Position: Site Manager Salary: 44,000 per annum + vehicle + Package Contract Type : Permanent Availability: Immediately available Following continued growth and successful long-term framework appointments, we are seeking a highly competent and experienced Roofing Site Manager to support the delivery of high-volume roofing replacement and refurbishment programmes within occupied residential environments. Role Overview: Reporting to the Contracts Manager, the Roofing Site Manager will assume full operational responsibility for roofing works across multiple sites. You will lead site operations from mobilisation through to completion, ensuring works are delivered safely, efficiently, and in line with contractual obligations, programme targets, and quality standards. This role requires strong technical roofing expertise, excellent leadership capability, and proven experience managing works within the social housing sector. Scope of Works: Full pitched roof replacements (tiled, slate, concrete systems) Flat roofing installations (SBS felt, liquid waterproofing, single ply, GRP) Associated rainwater goods, fascia, soffits and cladding works Thermal upgrades including loft insulation and ventilation improvements Scaffold management and temporary works coordination Delivery within live, occupied properties Project values will typically range from 250k to 3m across planned programmes and long-term frameworks. Key Responsibilities: Manage day-to-day site operations across one or multiple projects Develop and maintain detailed programmes of works Coordinate direct labour and specialist subcontractors Ensure strict compliance with Health & Safety legislation and company HSEQ policies Conduct site inspections, audits and toolbox talks Promote a proactive safety culture and zero-harm environment Carry out staged inspections and ensure works meet specification Oversee snagging, defect resolution and client handover Attend progress meetings with clients and consultants Work collaboratively with Resident Liaison Officers Manage resident expectations and resolve escalated concerns professionally Monitor labour allocation and material usage Candidate Requirements: Demonstrable experience managing roofing works within the social housing sector Strong technical knowledge of pitched and flat roofing systems Experience delivering planned maintenance or capital works programmes Experience working within live, occupied residential settings SMSTS CSCS (Manager level) First Aid at Work Full UK Driving Licence Asbestos Awareness How to Apply: If you are interested in working for this established company, please apply with your updated CV.
Customer Liaison Officer - Social Housing Planned Works Based in Chester Full time, temporary (4 weeks) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Chester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
28/04/2026
Seasonal
Customer Liaison Officer - Social Housing Planned Works Based in Chester Full time, temporary (4 weeks) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Chester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Hays Construction and Property
Leicester, Leicestershire
A large Local Authority needs an interim Fire Safety expert to support either 5 days or 3 days a week. Your new role To act as a lead competent person in the mitigation of fire risk in building design for). To manage the risk from fire effectively, to protect and safeguard vulnerable individuals from the risk of fire. To advise on fire-related statutory compliance in accordance to ensure business continuity, efficiency and safety across the building estate. Be responsible for all fire design-related matters including: development and implementation of policy and procedures, emergency contingency planning and routine and project-related fire engineering design strategies. Carry out statutory fire risk assessments to ensure continuing compliance with the Regulatory Reform (fire safety) Order 2005. To provide expert professional advice and provide reports to senior management on legislative compliance, operational performance and best practice guidance relating to fire-related matters. Coordinate and support the review of fire risk safety compliance in third party-managed buildings. Escalating issues where required. Liaising closely with partner organisations such as Leicestershire Fire and Rescue Service. Specifying, commissioning and managing fire precautionary works as identified by fire risk assessments. Main Duties and Responsibilities 1. Carry out structural and systems-based fire risk assessments in a range of different building types, including schools, libraries and industrial properties. Technical fire risk assessment to include adequacy of AFD, structural compartmentation and adequacy of active and passive fire protection measures. Maintain accurate records and update systems/ databases. 2. Lead on the technical assessment of fire safety compliance in third party owned/ managed properties where the council procures placement services. Work closely in liaison with contract monitoring officers, the Leicestershire Fire and Rescue Service and Local Housing Authorities. Assess fire safety compliance in a range of residential settings such as care homes and Houses in Multiple Occupation (HMO's). 3. To lead on technical fire safety matters in Project Design Teams within Operational Property Services. This includes providing technical guidance on Approved Document B and BB100 (school projects) in building design to meet statutory building regulations, the Regulatory Reform (fire safety) Order and Policy requirements such as the Sprinkler policy. 4. To provide fire engineering guidance/ requirements for internal and external design practices on design issues such as compartmentation requirements and sizes, as well as ensuring the safe specification of building materials and incorporating safety into installation. 5. To coordinate and respond to DfE and Ministry of Housing, Communities and Local Government's proposed changes to legislation and technical guidance documents following the Grenfell Tower fire. Update colleagues and stakeholders on changes to Regulations and the requirements of the Regulatory Reform (fire safety) Order. 6. To represent the Council at and Resilience or Practitioner Group meetings organised by Leicestershire Fire & Rescue in relation to fire safety issues in Leicestershire and Rutland. 7. Provide high quality reports to senior managers and the departmental management team (DMT) on issues relating to fire safety and changes to legislation that will impact upon the future design and management of council buildings. 8. Program, procure and project manage the installation of fire precautionary works to include producing tender specifications and maintain control of the maintenance budget for ongoing management of risk in Council-managed buildings as required by the Regulatory Reform (fire safety) Order. 9. Test, review, update and coordinate fire evacuation procedures at County Hall, including liaison with all key stakeholders such as LCC departments, NHS staff and LFRS. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/04/2026
Seasonal
A large Local Authority needs an interim Fire Safety expert to support either 5 days or 3 days a week. Your new role To act as a lead competent person in the mitigation of fire risk in building design for). To manage the risk from fire effectively, to protect and safeguard vulnerable individuals from the risk of fire. To advise on fire-related statutory compliance in accordance to ensure business continuity, efficiency and safety across the building estate. Be responsible for all fire design-related matters including: development and implementation of policy and procedures, emergency contingency planning and routine and project-related fire engineering design strategies. Carry out statutory fire risk assessments to ensure continuing compliance with the Regulatory Reform (fire safety) Order 2005. To provide expert professional advice and provide reports to senior management on legislative compliance, operational performance and best practice guidance relating to fire-related matters. Coordinate and support the review of fire risk safety compliance in third party-managed buildings. Escalating issues where required. Liaising closely with partner organisations such as Leicestershire Fire and Rescue Service. Specifying, commissioning and managing fire precautionary works as identified by fire risk assessments. Main Duties and Responsibilities 1. Carry out structural and systems-based fire risk assessments in a range of different building types, including schools, libraries and industrial properties. Technical fire risk assessment to include adequacy of AFD, structural compartmentation and adequacy of active and passive fire protection measures. Maintain accurate records and update systems/ databases. 2. Lead on the technical assessment of fire safety compliance in third party owned/ managed properties where the council procures placement services. Work closely in liaison with contract monitoring officers, the Leicestershire Fire and Rescue Service and Local Housing Authorities. Assess fire safety compliance in a range of residential settings such as care homes and Houses in Multiple Occupation (HMO's). 3. To lead on technical fire safety matters in Project Design Teams within Operational Property Services. This includes providing technical guidance on Approved Document B and BB100 (school projects) in building design to meet statutory building regulations, the Regulatory Reform (fire safety) Order and Policy requirements such as the Sprinkler policy. 4. To provide fire engineering guidance/ requirements for internal and external design practices on design issues such as compartmentation requirements and sizes, as well as ensuring the safe specification of building materials and incorporating safety into installation. 5. To coordinate and respond to DfE and Ministry of Housing, Communities and Local Government's proposed changes to legislation and technical guidance documents following the Grenfell Tower fire. Update colleagues and stakeholders on changes to Regulations and the requirements of the Regulatory Reform (fire safety) Order. 6. To represent the Council at and Resilience or Practitioner Group meetings organised by Leicestershire Fire & Rescue in relation to fire safety issues in Leicestershire and Rutland. 7. Provide high quality reports to senior managers and the departmental management team (DMT) on issues relating to fire safety and changes to legislation that will impact upon the future design and management of council buildings. 8. Program, procure and project manage the installation of fire precautionary works to include producing tender specifications and maintain control of the maintenance budget for ongoing management of risk in Council-managed buildings as required by the Regulatory Reform (fire safety) Order. 9. Test, review, update and coordinate fire evacuation procedures at County Hall, including liaison with all key stakeholders such as LCC departments, NHS staff and LFRS. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Capital Project Manager Directorate: Climate, Homes and Economy Service: Property and Asset Management Pay rate: 232.58 a day PAYE 313.42 a day Umbrella Duration : 3 Months Location: Hackney E8, Hybrid Responsible to: Head of Capital Delivery The Role This post is a key part of the Property and Asset Management team, holding a fundamental role in delivering multi-million-pound programmes of work identified in the Council's housing investment plans. You will lead capital works projects from inception to completion, taking full responsibility for cost, quality, and delivery. You will act as the lead on developing projects through the Council's capital work stages, including commissioning, developing scopes of work, reviewing technical proposals, and administering works contracts on-site. Main Areas of Responsibility Project Delivery: Develop and implement capital construction projects to meet Hackney's Housing Asset Management Strategy and legislative standards. Contract Administration: Act as the contract administrator for projects under frameworks or standalone contracts, leading mini-tendering and overseeing works on-site. Risk & Safety: Identify and manage construction risks and ensure contractors fulfill their CDM (Construction Design and Management) requirements. Financial Oversight: Manage project budgets, review pricing documentation, and approve payment recommendations in accordance with Council standing orders. Team Leadership: Coordinate a multi-disciplinary project team including Quantity Surveyors, Design Officers, Clerk of Works, and Resident Liaison Officers. Resident Engagement: Contribute to resident consultations, chairing public meetings and ensuring services are delivered in a customer-focused manner. About You We are looking for a proactive professional who is committed to high standards and collaborative working. Qualifications & Knowledge: A degree-level qualification in a relevant discipline (e.g., surveying, architecture, engineering) or equivalent significant experience in construction and project management. Strong knowledge of building maintenance and experience working with housing management databases and office systems. A professional qualification in project management or contract administration is desirable. Skills & Abilities: Proficient IT skills, specifically with Google packages. High level of numeracy for carrying out detailed calculations and preparing data. Excellent verbal and written communication skills for dealing with the public, councillors, and senior managers. Ability to prioritize a heavy workload involving multiple complex projects. Working with Hackney At Hackney, we are Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive . We work to make Hackney a place for everyone, celebrating diversity and ensuring our residents have the chance to lead healthy, successful lives. Special Requirements: Willingness to work flexible hours, including some evenings and weekends, to attend resident consultation and stakeholder meetings. A wholehearted commitment to achieving equality of opportunity and celebrating diversity. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
27/04/2026
Seasonal
Capital Project Manager Directorate: Climate, Homes and Economy Service: Property and Asset Management Pay rate: 232.58 a day PAYE 313.42 a day Umbrella Duration : 3 Months Location: Hackney E8, Hybrid Responsible to: Head of Capital Delivery The Role This post is a key part of the Property and Asset Management team, holding a fundamental role in delivering multi-million-pound programmes of work identified in the Council's housing investment plans. You will lead capital works projects from inception to completion, taking full responsibility for cost, quality, and delivery. You will act as the lead on developing projects through the Council's capital work stages, including commissioning, developing scopes of work, reviewing technical proposals, and administering works contracts on-site. Main Areas of Responsibility Project Delivery: Develop and implement capital construction projects to meet Hackney's Housing Asset Management Strategy and legislative standards. Contract Administration: Act as the contract administrator for projects under frameworks or standalone contracts, leading mini-tendering and overseeing works on-site. Risk & Safety: Identify and manage construction risks and ensure contractors fulfill their CDM (Construction Design and Management) requirements. Financial Oversight: Manage project budgets, review pricing documentation, and approve payment recommendations in accordance with Council standing orders. Team Leadership: Coordinate a multi-disciplinary project team including Quantity Surveyors, Design Officers, Clerk of Works, and Resident Liaison Officers. Resident Engagement: Contribute to resident consultations, chairing public meetings and ensuring services are delivered in a customer-focused manner. About You We are looking for a proactive professional who is committed to high standards and collaborative working. Qualifications & Knowledge: A degree-level qualification in a relevant discipline (e.g., surveying, architecture, engineering) or equivalent significant experience in construction and project management. Strong knowledge of building maintenance and experience working with housing management databases and office systems. A professional qualification in project management or contract administration is desirable. Skills & Abilities: Proficient IT skills, specifically with Google packages. High level of numeracy for carrying out detailed calculations and preparing data. Excellent verbal and written communication skills for dealing with the public, councillors, and senior managers. Ability to prioritize a heavy workload involving multiple complex projects. Working with Hackney At Hackney, we are Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive . We work to make Hackney a place for everyone, celebrating diversity and ensuring our residents have the chance to lead healthy, successful lives. Special Requirements: Willingness to work flexible hours, including some evenings and weekends, to attend resident consultation and stakeholder meetings. A wholehearted commitment to achieving equality of opportunity and celebrating diversity. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Operations Manager - Social Housing Refurbishment/Planned Maintenance Lincolnshire based (with travel) 75K - 82K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Lincolnshire. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 82,000 + Car/Allowance + Benefits.
27/04/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Lincolnshire based (with travel) 75K - 82K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Lincolnshire. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 82,000 + Car/Allowance + Benefits.
Senior Contract Manager - Social Housing Planned Roofing Works Ealing and Stevenage based (with travel) 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing and Stevenage. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.
27/04/2026
Full time
Senior Contract Manager - Social Housing Planned Roofing Works Ealing and Stevenage based (with travel) 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing and Stevenage. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.
Randstad Construction & Property
Nottingham, Nottinghamshire
Job Title: Resident Liaison Officer (RLO) Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paid Contract Type: Temp - 1 month but extension likely. Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful. This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes. Key Responsibilities The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs). Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule. Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs. Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction. Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners. What We're Looking For Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing , a Housing Association , or a Council environment. Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents. Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations. Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting. Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
27/04/2026
Seasonal
Job Title: Resident Liaison Officer (RLO) Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paid Contract Type: Temp - 1 month but extension likely. Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful. This isn't just about delivering notices; it's about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes. Key Responsibilities The Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs). Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule. Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs. Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction. Reporting: Maintain accurate resident logs and provide regular updates to the Housing Association/Local Authority partners. What We're Looking For Sector Experience: Proven experience as an RLO, TLO, or Customer Liaison Officer specifically within Social Housing , a Housing Association , or a Council environment. Communication: Exceptional verbal and written communication skills with the ability to adapt your style to a diverse range of residents. Resilience: The ability to remain calm and professional in challenging situations or when dealing with difficult conversations. Organisation: Strong administrative skills to manage schedules, resident files, and daily reporting. Transport: A valid UK Driving Licence and access to a vehicle (standard requirement for site-based RLO roles). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Resident liaison Officer Swindon The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association , who are looking for a Resident Liaison Officer covering Swindon. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. This role does come with a Van and the contract will initially run for 3 months. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
24/04/2026
Seasonal
Resident liaison Officer Swindon The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association , who are looking for a Resident Liaison Officer covering Swindon. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. This role does come with a Van and the contract will initially run for 3 months. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Resident Liaison Officer (SHDF) Swindon £22.57 per hour Social Housing Green Energy & Decarbonisation Temp to Perm Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing We are seeking a dedicated RLO to join our team in Swindon to support a major Social Housing Decarbonisation Fund (SHDF) project. This is a Temp to Perm opportunity, allowing you to join a growing sector focused on making homes warmer, greener, and more energy-efficient for residents. THE OFFER Pay Rate: £22.57 per hour Contract: Temp to Perm (Permanent contract offered following a week probationary period). Location: Swindon (Field-based covering local housing stock). Requirements: Must have a full UK Driving Licence and access to your own vehicle. Travel: Mileage/expenses covered. THE ROLE (SHDF Focus) Working on an SHDF contract is different from standard maintenance. You will be helping residents understand complex energy-saving measures such as External Wall Insulation (EWI), Air Source Heat Pumps, Solar Panels, and advanced ventilation systems. Key Responsibilities: Resident Education: Conducting home visits to explain the benefits of decarbonisation works and how to use new green technologies (e.g., smart thermostats). Surveys & Access: Carrying out pre-work condition surveys and ensuring access for specialist contractors to keep the program on schedule. Expectation Management: Being the primary point of contact for residents during invasive energy-efficiency upgrades. Conflict Resolution: Swiftly and professionally resolving any on-site queries or concerns to maintain high resident satisfaction. Reporting: Updating project trackers and maintaining accurate resident files to ensure compliance with SHDF funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO within Social Housing . Experience specifically with SHDF, EWI, or Retrofit works is highly advantageous. Communication: Ability to break down technical information into simple, easy-to-understand terms for residents. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for traveling across the Swindon patch. IT Skills: Proficient in Microsoft Office (specifically Excel) for logging site data and resident feedback. Attitude: Empathetic, professional, and resilient, with a passion for helping residents improve their living conditions. If you are a proactive RLO in the Swindon area and want to build a long-term career in the decarbonisation sector, please apply now with your updated CV.
24/04/2026
Seasonal
Resident Liaison Officer (SHDF) Swindon £22.57 per hour Social Housing Green Energy & Decarbonisation Temp to Perm Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing We are seeking a dedicated RLO to join our team in Swindon to support a major Social Housing Decarbonisation Fund (SHDF) project. This is a Temp to Perm opportunity, allowing you to join a growing sector focused on making homes warmer, greener, and more energy-efficient for residents. THE OFFER Pay Rate: £22.57 per hour Contract: Temp to Perm (Permanent contract offered following a week probationary period). Location: Swindon (Field-based covering local housing stock). Requirements: Must have a full UK Driving Licence and access to your own vehicle. Travel: Mileage/expenses covered. THE ROLE (SHDF Focus) Working on an SHDF contract is different from standard maintenance. You will be helping residents understand complex energy-saving measures such as External Wall Insulation (EWI), Air Source Heat Pumps, Solar Panels, and advanced ventilation systems. Key Responsibilities: Resident Education: Conducting home visits to explain the benefits of decarbonisation works and how to use new green technologies (e.g., smart thermostats). Surveys & Access: Carrying out pre-work condition surveys and ensuring access for specialist contractors to keep the program on schedule. Expectation Management: Being the primary point of contact for residents during invasive energy-efficiency upgrades. Conflict Resolution: Swiftly and professionally resolving any on-site queries or concerns to maintain high resident satisfaction. Reporting: Updating project trackers and maintaining accurate resident files to ensure compliance with SHDF funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO within Social Housing . Experience specifically with SHDF, EWI, or Retrofit works is highly advantageous. Communication: Ability to break down technical information into simple, easy-to-understand terms for residents. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for traveling across the Swindon patch. IT Skills: Proficient in Microsoft Office (specifically Excel) for logging site data and resident feedback. Attitude: Empathetic, professional, and resilient, with a passion for helping residents improve their living conditions. If you are a proactive RLO in the Swindon area and want to build a long-term career in the decarbonisation sector, please apply now with your updated CV.
Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects. Key Responsibilities Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner Build positive relationships with residents to ensure a high level of customer satisfaction Keep residents informed about project timelines, upcoming works, and any disruptions Coordinate access to properties for inspections, surveys, and construction works Maintain accurate records of resident interactions and communications Support vulnerable residents and escalate issues where necessary Work closely with site teams, contractors, and housing management to ensure smooth project delivery Organise and attend resident meetings, drop-in sessions, and community events Requirements Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing) Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism and empathy Excellent organisational skills and attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and basic IT systems Full UK driving licence (if required) Desirable Experience working on refurbishment or planned maintenance projects Knowledge of social housing regulations and tenant engagement practices What We Offer Competitive salary/package Company benefits - e.g., pension, holiday allowance, training opportunities Supportive and collaborative working environment
23/04/2026
Contract
Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects. Key Responsibilities Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner Build positive relationships with residents to ensure a high level of customer satisfaction Keep residents informed about project timelines, upcoming works, and any disruptions Coordinate access to properties for inspections, surveys, and construction works Maintain accurate records of resident interactions and communications Support vulnerable residents and escalate issues where necessary Work closely with site teams, contractors, and housing management to ensure smooth project delivery Organise and attend resident meetings, drop-in sessions, and community events Requirements Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing) Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism and empathy Excellent organisational skills and attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and basic IT systems Full UK driving licence (if required) Desirable Experience working on refurbishment or planned maintenance projects Knowledge of social housing regulations and tenant engagement practices What We Offer Competitive salary/package Company benefits - e.g., pension, holiday allowance, training opportunities Supportive and collaborative working environment
Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects. Key Responsibilities Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner Build positive relationships with residents to ensure a high level of customer satisfaction Keep residents informed about project timelines, upcoming works, and any disruptions Coordinate access to properties for inspections, surveys, and construction works Maintain accurate records of resident interactions and communications Support vulnerable residents and escalate issues where necessary Work closely with site teams, contractors, and housing management to ensure smooth project delivery Organise and attend resident meetings, drop-in sessions, and community events Requirements Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing) Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism and empathy Excellent organisational skills and attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and basic IT systems Full UK driving licence (if required) Desirable Experience working on refurbishment or planned maintenance projects Knowledge of social housing regulations and tenant engagement practices What We Offer Competitive salary/package Company benefits - e.g., pension, holiday allowance, training opportunities Supportive and collaborative working environment
23/04/2026
Contract
Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects. Key Responsibilities Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner Build positive relationships with residents to ensure a high level of customer satisfaction Keep residents informed about project timelines, upcoming works, and any disruptions Coordinate access to properties for inspections, surveys, and construction works Maintain accurate records of resident interactions and communications Support vulnerable residents and escalate issues where necessary Work closely with site teams, contractors, and housing management to ensure smooth project delivery Organise and attend resident meetings, drop-in sessions, and community events Requirements Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing) Strong communication and interpersonal skills Ability to handle sensitive situations with professionalism and empathy Excellent organisational skills and attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and basic IT systems Full UK driving licence (if required) Desirable Experience working on refurbishment or planned maintenance projects Knowledge of social housing regulations and tenant engagement practices What We Offer Competitive salary/package Company benefits - e.g., pension, holiday allowance, training opportunities Supportive and collaborative working environment
Resident Liaison Officer (RLO) £32,000 - £36,000 per annum Social Housing Full-time Permanent Brighton Resident Liaison Officer (RLO) vacancy based in Brighton. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success. The role Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in Brighton Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction Requirements Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment essential Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations Experience working within a main contractor environment on live occupied housing sites Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred) Package & Benefits £32,000 - £36,000 annual salary Car allowance This Resident Liaison Officer (RLO) role based in Brighton offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately.
21/04/2026
Full time
Resident Liaison Officer (RLO) £32,000 - £36,000 per annum Social Housing Full-time Permanent Brighton Resident Liaison Officer (RLO) vacancy based in Brighton. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success. The role Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in Brighton Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction Requirements Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment essential Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations Experience working within a main contractor environment on live occupied housing sites Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred) Package & Benefits £32,000 - £36,000 annual salary Car allowance This Resident Liaison Officer (RLO) role based in Brighton offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately.
Operations Manager - Social Housing Refurbishment/Planned Maintenance Orpington based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
21/04/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Orpington based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
Operations Manager - Social Housing Refurbishments - Twickenham based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
21/04/2026
Full time
Operations Manager - Social Housing Refurbishments - Twickenham based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
Resident Liaison Officer (RLO) £32,000 - £36,000 per annum Social Housing Full-time Permanent Isle of Wight Resident Liaison Officer (RLO) vacancy based in the Isle of Wight. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success. The role Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in the Isle of Wight Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction Requirements Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment essential Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations Experience working within a main contractor environment on live occupied housing sites Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred) Package & Benefits £32,000 - £36,000 annual salary Car allowance This Resident Liaison Officer (RLO) role based in the Isle of Wight offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately.
21/04/2026
Full time
Resident Liaison Officer (RLO) £32,000 - £36,000 per annum Social Housing Full-time Permanent Isle of Wight Resident Liaison Officer (RLO) vacancy based in the Isle of Wight. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success. The role Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in the Isle of Wight Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction Requirements Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment essential Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations Experience working within a main contractor environment on live occupied housing sites Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred) Package & Benefits £32,000 - £36,000 annual salary Car allowance This Resident Liaison Officer (RLO) role based in the Isle of Wight offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately.
Customer Experience Manager Location- Hemel Hempstead Salary- Up to £42,000 Role- Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. We're hiring a Customer Experience Manager to join our team in Hemel Hempstead. The Role This position focuses on improving the overall customer journey, building strong relationships, and ensuring a high standard of service across all interactions. You'll lead on customer engagement, oversee service delivery, and use data and feedback to drive continuous improvement. Key Responsibilities Lead teams to deliver excellent customer and client experiences Manage relationships with customers and clients, ensuring expectations are met or exceeded Handle escalations, complaints, and service issues, identifying root causes and implementing long-term solutions Use data, feedback, and insights to improve services and enhance customer satisfaction Develop and refine customer journey processes to increase efficiency and consistency Support community engagement initiatives and strengthen stakeholder relationships Monitor performance through KPIs and drive ongoing improvements Lead, support, and develop team members to ensure high performance About You Experience in customer experience, resident engagement, or service delivery (ideally within social housing or similar sectors) Strong leadership and stakeholder management skills Ability to analyse data and implement service improvements Passion for delivering high-quality customer outcomes What's on Offer Competitive salary and benefits package Career development and progression opportunities Supportive and inclusive working environment If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
20/04/2026
Full time
Customer Experience Manager Location- Hemel Hempstead Salary- Up to £42,000 Role- Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. We're hiring a Customer Experience Manager to join our team in Hemel Hempstead. The Role This position focuses on improving the overall customer journey, building strong relationships, and ensuring a high standard of service across all interactions. You'll lead on customer engagement, oversee service delivery, and use data and feedback to drive continuous improvement. Key Responsibilities Lead teams to deliver excellent customer and client experiences Manage relationships with customers and clients, ensuring expectations are met or exceeded Handle escalations, complaints, and service issues, identifying root causes and implementing long-term solutions Use data, feedback, and insights to improve services and enhance customer satisfaction Develop and refine customer journey processes to increase efficiency and consistency Support community engagement initiatives and strengthen stakeholder relationships Monitor performance through KPIs and drive ongoing improvements Lead, support, and develop team members to ensure high performance About You Experience in customer experience, resident engagement, or service delivery (ideally within social housing or similar sectors) Strong leadership and stakeholder management skills Ability to analyse data and implement service improvements Passion for delivering high-quality customer outcomes What's on Offer Competitive salary and benefits package Career development and progression opportunities Supportive and inclusive working environment If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
