11 jobs found

We are looking for a skilled Resident Liaison Officer (RLO) to join our team in the property industry, based in Manchester. The ideal candidate will be responsible for ensuring effective communication between residents and the project team while supporting the successful delivery of property-related projects. Client Details This opportunity is with a medium-sized organisation specialising in the property sector. They are committed to delivering high-quality services and projects to their clients while fostering a professional work environment. Description Act as the primary point of contact for residents, addressing queries and concerns promptly and effectively. Coordinate and communicate project updates to residents, ensuring transparency throughout the process. Organise and attend resident meetings to provide updates and gather feedback. Maintain accurate records of all interactions with residents and project-related activities. Work closely with project teams to ensure minimal disruption to residents during works. Conduct property visits to assess and address residents' needs and concerns. Assist in resolving disputes or complaints in a professional and timely manner. Ensure compliance with all relevant policies and procedures in the property industry. Profile A successful Resident Liaison Officer should have: Experience in a customer-focused role, preferably within the property sector. Strong communication and interpersonal skills to liaise effectively with residents and project teams. Organisational skills to manage multiple tasks and maintain accurate records. Problem-solving abilities to address and resolve resident concerns efficiently. Knowledge of property industry standards and procedures. A valid driving licence, as travel to various sites in Rotherham may be required. Job Offer A competitive salary ranging from 30,000 to 33,000 per annum. Company car provided to support your role. Permanent position with a stable organisation in the property industry. If you are enthusiastic about becoming a Resident Liaison Officer and are ready to make a positive impact in the property sector, we encourage you to apply today!

Site Manager Solar PV (Social Housing) £250 per day Temp to Perm Van & Fuel Card Provided We are recruiting for an experienced Site Manager to oversee Solar PV installations across social housing domestic properties. This is a fast-paced, hands-on Site Manager role covering multiple live Solar PV projects, ideal for someone who enjoys variety, responsibility, and travel. Projects are located across Portsmouth, Waterlooville, and Havant, working on occupied homes as part of long-term Solar PV social housing frameworks. The Role As Site Manager, you will be responsible for day-to-day site control on domestic Solar PV installations, ensuring works are delivered safely, efficiently, and to programme. You will work closely with the Resident Liaison Officer (RLO) to manage access, communication, and safe installation in lived-in properties. This Site Manager position is offered on a £250 per day basis, with a clear temp-to-perm opportunity for the right candidate. Key Responsibilities Oversee multiple Solar PV installations across domestic social housing properties Act as lead Site Manager on site, managing subcontractors and installation teams Work closely with the RLO to coordinate access and resident communication Ensure all Solar PV works are delivered safely and in line with RAMS Maintain quality, programme, and health & safety standards Report progress and issues to senior management Requirements Proven experience as a Site Manager on domestic or social housing projects Previous Solar PV experience strongly preferred Comfortable working across multiple locations with regular travel Strong health & safety awareness in occupied properties Organised, proactive, and confident dealing with residents and clients Package £250 per day, temp to perm Company van and fuel card provided Long-term Solar PV social housing work Opportunity to move into a permanent Site Manager role For more information send CV to (url removed)

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Liverpool / Knowsley Salary: 30,160 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Knowsley . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,160 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Liverpool, Knowsley

Job Title: Resident Liaison Officer Location: Slough Salary: 30,000 - 40,000 (DOE) + Package About the Role: Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Slough. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments. Key Responsibilities: Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project. Proactively communicate planned works, schedules, and any changes to residents. Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption. Conduct regular site visits and resident meetings to provide updates and gather feedback. Maintain accurate records of communications, complaints, and actions taken. Support the project team in managing resident expectations and promoting positive community engagement. Assist in monitoring compliance with health, safety, and safeguarding policies on site. Candidate Requirements: Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects. Strong communication, negotiation, and interpersonal skills. Ability to manage sensitive situations and resolve conflicts professionally. Organised and able to maintain accurate records. Knowledge of housing sector, planned works, or refurbishment projects is advantageous. Benefits: Work on a high-profile, community-focused refurbishment project. Opportunity to develop your career within a specialist Planned Works division. Supportive, collaborative, and safety-focused environment.

Job Title: Resident Liaison Officer Location: Reading Salary: 30,000 - 40,000 (DOE) + Package About the Role: Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Reading. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments. Key Responsibilities: Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project. Proactively communicate planned works, schedules, and any changes to residents. Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption. Conduct regular site visits and resident meetings to provide updates and gather feedback. Maintain accurate records of communications, complaints, and actions taken. Support the project team in managing resident expectations and promoting positive community engagement. Assist in monitoring compliance with health, safety, and safeguarding policies on site. Candidate Requirements: Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects. Strong communication, negotiation, and interpersonal skills. Ability to manage sensitive situations and resolve conflicts professionally. Organised and able to maintain accurate records. Knowledge of housing sector, planned works, or refurbishment projects is advantageous. Benefits: Work on a high-profile, community-focused refurbishment project. Opportunity to develop your career within a specialist Planned Works division. Supportive, collaborative, and safety-focused environment.

Candidate required: Resident Liaison Officer Job Type: Permanent Start date: Immediate Industry: Maintenance Location: Southampton The role & about the client: ITS Building People are recruiting on behalf of a well-established building and property services contractor with an excellent reputation for delivering high-quality maintenance, repairs, and refurbishment works across occupied housing and other sectors. This contractor is seeking a professional and customer-focused Resident Liaison Officer (RLO) to join their team. This is an exciting opportunity for someone experienced in tenant engagement and communication within the social housing or planned works environment. The successful candidate will act as the key link between residents, operatives, and project teams, ensuring smooth delivery of works with minimal disruption. Key responsibilities include, but are not limited to: Act as the main point of contact for residents throughout planned works, repairs, and refurbishment projects Provide clear communication regarding schedules, access, and planned disruptions Handle resident queries, concerns, and complaints professionally and efficiently Coordinate appointments, access, and support vulnerable residents where required Carry out home visits, pre-start surveys, and satisfaction surveys Maintain accurate records, documentation, and reporting Work closely with site teams, supervisors, and client representatives Promote excellent customer service and support a positive resident experience Assist with community engagement initiatives where appropriate The ideal candidate will have/be: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , or Customer Liaison role Background in social housing, planned works, maintenance, or refurbishment projects Strong communication and interpersonal skills Ability to manage challenging conversations professionally Organised, proactive, and able to work independently Competent IT skills (emails, reporting systems, CRM/job management platforms) A full UK driving licence (essential) How to apply: Please send an up-to-date CV in strict confidence. Equal Opportunities: The ITS Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We welcome all applicants and are committed to an inclusive environment for all.

PSR Recruitment is currently seeking an experienced Senior Resident Liaison Officer to join our client, on a permanent, full-time basis. This is a key, customer-facing role where you will play a vital part in ensuring residents are fully informed, supported, and satisfied throughout the delivery of works. As the Senior Resident Liaison Office you will lead a team of Resident Liaison Officers (RLO) and act as the primary point of contact for residents , while also providing line management and support to the wider resident liaison team. This role offers an excellent opportunity for someone looking to progress their career within property services and social housing delivery. A DBS check is required for this position. Key Responsibilities Act as a visible and approachable point of contact for residents Engage with customers through newsletters, meetings, site visits, and open days Line manage and support Resident Liaison Officers, ensuring high standards of communication and customer care Ensure residents are fully informed of works processes, programmes, and any changes Coordinate access arrangements and handover of keys to site teams Deliver a high standard of customer aftercare and manage resident expectations Act as a liaison between residents, clients, and operational delivery teams Proactively manage issues and resolve concerns in a professional and empathetic manner Candidate Requirements Proven experience in a Senior Resident Liaison Officer , Resident Liaison Officer, or community engagement role Background working for a contractor or within a client-side liaison role, ideally within planned or reactive maintenance, refurbishment, or asset management Confident handling challenging situations in a public-facing environment Excellent communication and stakeholder management skills Resilient, professional, and discreet, with a strong customer-focused approach Full UK driving licence and access to a vehicle (role involves regional travel) What's on Offer Competitive salary and benefits package Long-term, permanent opportunity with a growing contractor Clear opportunities for career progression aligned with business growth Immediate interviews available for suitable candidates How to Apply If you are an experienced Senior Resident Liaison Officer looking for a role where you can genuinely make a difference while progressing your career, PSR Recruitment would like to hear from you . Apply today for immediate consideration.

Resident Liaison Officer - Milton Keynes Temp to perm contract£19.05 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire. As Resident Liaison Officer you will be working on a kitchen and bathroom refurbishment project, where you will be accountable for: Keep residents informed about project progress, communicating updates and any alterations to the schedule. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead. Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality. The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience: Exceptional communication, people skills and the ability to work collaboratively Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months Reliable, Good timekeeping and ability to work independently and as part of a team Ambitious, innovative, and self-motivated Ability to work as part of a team; Good computer skills and knowledge of Microsoft office Must have driving license and access to vehicle How to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Resident Liaison Officer (RLO) - Construction The Company The role - RLO My client are seeking a proactive, approachable and highly organised Resident Liaison Officer to join the team on a project in Leeds. his role is pivotal in ensuring the smooth coordination of refurbishment works following window installations across student accommodation. The successful candidate will act as the key interface between site teams, multiple trades, and the client, ensuring timely room handovers and minimal disruption to residents. Key Responsibilities Manage the turnaround of approximately rooms per week post-window installation. Communicate clearly and professionally with residents regarding work timelines and access requirements Schedule and coordinate works with various trades (e.g. painters & decorators, plasterers). Identify and resolve any issues that may impact room readiness or resident satisfaction. Ensure rooms are reinstated to a high standard and ready for handover Previous experience in a Resident Liaison Officer role is essential, where you are comfortable working in a fast-paced environment with tight deadlines You will be part of a supportive team environment with room for growth and development. Resident Liaison Officer - Construction - Leeds

Position: Resident Liaison Officer - Permanent – Hammersmith - £20k - £25k + Package Location: Hammersmith Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided

Position: Resident Liaison Officer - Permanent – Lambeth - £20k - £25k + Package Location: Lambeth Salary: £20k - £25k + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works. Client: My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £20 million in London and the South East. They pride themselves on staff retention and training and have a full order book. What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetings Experience Required: Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills. My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate. It is essential that candidates have a driving licence and a vehicle as a car allowance will be provided