61 jobs found

Building Safety Resident Liaison Officer Hours: Full-time Work Pattern: Monday - Friday 9am - 5pm Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £38,188 per annum Contract: Permanent We are currently recruiting for the exciting role of Building Safety Resident Liaison Officer, a key role supporting resident engagement, communication, and coordination across building safety, remediation, and wider compliance activity. In addition to supporting the successful delivery of remediation and safety improvement works, you will help deliver ISHA's Resident Engagement Strategy for HRBs by maintaining regular communication with residents, supporting consultation activity, gathering feedback, and helping residents understand how building and fire safety arrangements affect them. Working closely with the Head of Building Safety, Building Safety Manager, Housing, Development, and contractor partners, you will also support the coordination of resident support information, including assistance with PEEPs or equivalent resident support processes in line with ISHA policy, and help ensure ISHA meets its duties under the Building Safety Act 2022, Fire Safety Act 2021, and associated regulations while maintaining a strong resident focus. About ISHA We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times, we know we'll achieve nothing unless we are equally ambitious for our own people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring and be their best self to work. Staff Benefits We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme, and other great benefits. We have an evolving wellbeing offer that is being developed following employee feedback, and we will invest in your professional development with ongoing training and career development opportunities. We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them? If this sounds exciting, we want you on our team. Please do submit a completed application Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline: 9am Tuesday, 4th August 2026 Interview: Week commencing 10 August 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Once you have landed on our website, you will need to do the following in order to apply for this role: Application Process When you submit your final application with your CV and a covering letter tell us: (a) Why do you feel you're a strong fit for this role, with reference to the job description and person specification. (b) Tell us about a time you supported residents through disruptive works, a safety issue, or a sensitive housing matter. How did you communicate with residents, manage concerns, and help achieve a positive outcome? (c) What motivates you most about working in building safety and compliance within social housing, particularly in a role that helps residents understand safety measures, planned works, and their impact? (d) How do you manage competing priorities and deadlines across multiple residents, projects, and compliance workstreams while maintaining accurate records, clear communication, and a high standard of service? (e) Anything else you feel is relevant, including your experience of resident engagement, explaining technical or safety information in plain English, working with contractors or internal teams, and supporting compliance or building safety activity. Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter outlining how your skills and experience match the role, as well as expressing your motivation for applying for the role will not be accepted. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us. No agencies please.

Liaison Officer Basildon £35,000 - £40,000 + Fixed Term Contract (12-18 months) + Family Run Business + Career Progression + Supportive Team + Package + Immediate Start Are you a people-focused professional with experience managing customer relationships, coordinating stakeholders or working within property management? Are you looking for a role where your communication skills can make a real difference while becoming an integral part of a close-knit, growing business? This is an exciting opportunity to join a successful, family-run construction company delivering a major cladding remediation project in Basildon for 12-18 months. You'll be the key point of contact between residents, clients and site teams, ensuring clear communication throughout the project and helping deliver an outstanding customer experience. Your Role as a Liaison Officer Will Include: Acting as the main point of contact for residents throughout the cladding remediation project. Providing regular updates on planned works, timescales and project progress. Managing resident enquiries, concerns and complaints professionally and efficiently. Coordinating access arrangements between residents and site teams. Building positive relationships with residents, clients and subcontractors. Maintaining accurate records of communications and resident interactions. Working four days on site in Basildon and one day from the Ilford office. The Successful Liaison Officer Will Need: Previous experience in a customer-facing role such as Property Manager, Housing Officer, Lettings, Customer Service, Resident Liaison or similar. No previous construction experience needed. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. A professional, empathetic and approachable manner. A full UK driving licence is desirable. To be based within a commutable distance of Basildon and Ilford. If interested please apply and contact Georgia or Eran. This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website at futureengineer.co.uk to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants; however, due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. Aid the smooth running of the various different operations around the site, according to SOP s. Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion. Work between all the operations on the development, including the private cinema. As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. Provide support and shift cover for valet and concierge functions when necessary. Liaise with Concierge at all times on requests for vehicles. Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. Locating vehicles and delivering to allocated point when requested by the resident. Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road. Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. Ensure all vehicles parked are assessed for previous damage. Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office. Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. Liaise with day/night security staff regarding any potential/real security issues. Ensure that all firefighting apparatus is accounted for and maintained. Correct reporting of any cleaning or maintenance issues around the Estate. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. Meeting and Greeting all residents, guests and clients around the estate. Working with all staff to ensure there is a good security presence at all times. Ensure any unusual behavior noted is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any incidents and archiving of all onsite records, including police liaison. Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington

must be open to traveling We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.

We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.

Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.

Customer Liaison Officer (CLO) required for Essex-based gas company on a full-time, permanent basis. Reporting to and working with our Customer Relationship Manager, the CLO s duties will include: Regular travel to our sites (located in areas such as London, Kent, Brighton, Southampton and Portsmouth valid driving licence required for company vehicle). Monitoring customer enquiries and complaints to ensure they are resolved promptly and professionally. Helping to identify vulnerable customers, referring them for additional support services and checking in with them throughout our works. Offering alternative heating & cooking appliances to vulnerable customers on disconnection days. Carrying out Customer Service Assessments. Carrying out site visits with our client s customer service department. Attending the client s quarterly customer forum meetings and producing PowerPoint slides to be presented at these meetings. Attending the client s monthly contract performance review meetings to discuss and update on customer service issues. Explaining to residents the importance of returning their customer satisfaction surveys and helping to implement improvements to increase scores. Communicating with colleagues regularly. The working hours are 8.30am to 4.30pm, Monday to Friday, and the salary will be dependent on experience. To apply, please submit your CV and a covering letter.

Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West

Site Manager Bristol Permanent Contract Immediate Start Available About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Site Manager to oversee a decarbonisation programme across occupied Housing Association properties throughout the Bristol area. The Role As Site Manager, you will be responsible for the successful delivery of a large-scale social housing decarbonisation programme, overseeing works from pre-start through to completion. Projects will include energy efficiency improvements such as external wall insulation (EWI), loft insulation, window and door replacements, ventilation upgrades, air source heat pumps (ASHPs), solar PV installations and other retrofit measures. Working closely with residents, subcontractors, client representatives and internal teams, you will ensure works are delivered safely, to programme and to the highest quality standards while maintaining an excellent customer experience throughout the project. Day-to-Day Responsibilities Managing decarbonisation and retrofit works across occupied Housing Association properties. Overseeing site teams, specialist subcontractors and suppliers to ensure efficient project delivery. Ensuring all works are completed safely, on programme and in accordance with company procedures. Conducting regular site inspections, quality checks and progress reviews. Managing site health and safety compliance and maintaining accurate site records. Delivering site inductions, toolbox talks and safety briefings. Liaising with residents, Housing Association representatives, tenant liaison officers and client teams to provide updates and resolve any issues. Coordinating multiple trades involved in retrofit and energy efficiency works. Managing materials, labour and subcontractor performance. Monitoring programme milestones and reporting progress to the Contracts Manager. Ensuring all works are completed to specification, PAS 2030/2035 requirements (where applicable) and company quality standards. Promoting excellent customer service while working within occupied homes and maintaining strong client relationships. Requirements (Skills & Qualifications) Previous experience as a Site Manager delivering planned works, decarbonisation, retrofit or refurbishment projects within the social housing sector. Experience managing works within occupied Housing Association properties. Good understanding of retrofit and energy efficiency programmes, including EWI, insulation, ventilation, windows, doors and renewable technologies. Strong knowledge of health and safety legislation and site management procedures. SMSTS (Site Management Safety Training Scheme) Essential. First Aid at Work Essential. CSCS Card Essential. Proven experience managing subcontractors and direct labour teams. Excellent organisational and communication skills. Full UK Driving Licence. What's on Offer Immediate start available. Opportunity to work with a leading social housing contractor. Long-term decarbonisation programme across Housing Association properties in the Stroud area. Please apply or contact Kirsty at Build Recruitment on (phone number removed) for further details.

Site Manager Stroud Area 6-Month Contract Immediate Start Available Weekly CIS Payments About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Freelance Site Manager to oversee a decarbonisation programme across occupied Housing Association properties throughout the Stroud area. The Role As Site Manager, you will be responsible for the successful delivery of a large-scale social housing decarbonisation programme, overseeing works from pre-start through to completion. Projects will include energy efficiency improvements such as external wall insulation (EWI), loft insulation, window and door replacements, ventilation upgrades, air source heat pumps (ASHPs), solar PV installations and other retrofit measures. Working closely with residents, subcontractors, client representatives and internal teams, you will ensure works are delivered safely, to programme and to the highest quality standards while maintaining an excellent customer experience throughout the project. Day-to-Day Responsibilities Managing decarbonisation and retrofit works across occupied Housing Association properties. Overseeing site teams, specialist subcontractors and suppliers to ensure efficient project delivery. Ensuring all works are completed safely, on programme and in accordance with company procedures. Conducting regular site inspections, quality checks and progress reviews. Managing site health and safety compliance and maintaining accurate site records. Delivering site inductions, toolbox talks and safety briefings. Liaising with residents, Housing Association representatives, tenant liaison officers and client teams to provide updates and resolve any issues. Coordinating multiple trades involved in retrofit and energy efficiency works. Managing materials, labour and subcontractor performance. Monitoring programme milestones and reporting progress to the Contracts Manager. Ensuring all works are completed to specification, PAS 2030/2035 requirements (where applicable) and company quality standards. Promoting excellent customer service while working within occupied homes and maintaining strong client relationships. Requirements (Skills & Qualifications) Previous experience as a Site Manager delivering planned works, decarbonisation, retrofit or refurbishment projects within the social housing sector. Experience managing works within occupied Housing Association properties. Good understanding of retrofit and energy efficiency programmes, including EWI, insulation, ventilation, windows, doors and renewable technologies. Strong knowledge of health and safety legislation and site management procedures. SMSTS (Site Management Safety Training Scheme) Essential. First Aid at Work Essential. CSCS Card Essential. Proven experience managing subcontractors and direct labour teams. Excellent organisational and communication skills. Full UK Driving Licence. What's on Offer 6-month freelance contract. Immediate start available. Weekly CIS payments. Opportunity to work with a leading social housing contractor. Long-term decarbonisation programme across Housing Association properties in the Stroud area. Competitive day rate. Opportunity for contract extension based on project performance. Please apply or contact Kirsty at Build Recruitment on (phone number removed) for further details.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Birmingham and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Senior Operations Manager - High Rise Re-clad Projects Gateshead based 90K - 100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 100,000 + Car/Allowance + Benefits.

Building Safety Resident Liaison Officer Hours: Full-time Work Pattern: Monday - Friday 9am - 5pm Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £38,188 per annum Contract: Permanent We are currently recruiting for the exciting role of Building Safety Resident Liaison Officer, a key role supporting resident engagement, communication, and coordination across building safety, remediation, and wider compliance activity. In addition to supporting the successful delivery of remediation and safety improvement works, you will help deliver ISHA's Resident Engagement Strategy for HRBs by maintaining regular communication with residents, supporting consultation activity, gathering feedback, and helping residents understand how building and fire safety arrangements affect them. Working closely with the Head of Building Safety, Building Safety Manager, Housing, Development, and contractor partners, you will also support the coordination of resident support information, including assistance with PEEPs or equivalent resident support processes in line with ISHA policy, and help ensure ISHA meets its duties under the Building Safety Act 2022, Fire Safety Act 2021, and associated regulations while maintaining a strong resident focus. About ISHA We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times, we know we'll achieve nothing unless we are equally ambitious for our own people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring and be their best self to work. Staff Benefits We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme, and other great benefits. We have an evolving wellbeing offer that is being developed following employee feedback, and we will invest in your professional development with ongoing training and career development opportunities. We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them? If this sounds exciting, we want you on our team. Please do submit a completed application Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline: 9am Tuesday, 4th August 2026 Interview: Week commencing 10 August 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Once you have landed on our website, you will need to do the following in order to apply for this role: Application Process When you submit your final application with your CV and a covering letter tell us: (a) Why do you feel you're a strong fit for this role, with reference to the job description and person specification. (b) Tell us about a time you supported residents through disruptive works, a safety issue, or a sensitive housing matter. How did you communicate with residents, manage concerns, and help achieve a positive outcome? (c) What motivates you most about working in building safety and compliance within social housing, particularly in a role that helps residents understand safety measures, planned works, and their impact? (d) How do you manage competing priorities and deadlines across multiple residents, projects, and compliance workstreams while maintaining accurate records, clear communication, and a high standard of service? (e) Anything else you feel is relevant, including your experience of resident engagement, explaining technical or safety information in plain English, working with contractors or internal teams, and supporting compliance or building safety activity. Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter outlining how your skills and experience match the role, as well as expressing your motivation for applying for the role will not be accepted. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us. No agencies please.

Temporary Resident Liaison Officer (RLO) Location: Birmingham (On-site) Contract Duration: 10th August - 31st August (4-week short-term cover) About the Role We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham. This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments. Key Responsibilities Conduct pre-work surveys and talk residents through the installation process. Act as the main point of contact for resident queries, concerns, and special access requirements. Maintain clear communication channels, issuing advance notice letters and daily updates. Work closely with the Site Manager and sub-contractors to resolve access issues or delays. Log progress, complaints, and handovers using site management software/paperwork. Essential Requirements CSCS Card: Valid CSCS Card (Green CSCS minimum requirement). Proven Experience: Demonstrable history working as an RLO on social housing / domestic refurbishment schemes (Kitchens & Bathrooms experience strongly preferred). Communication: Excellent interpersonal, conflict-resolution, and problem-solving skills. Mobility: Full UK Driving License and access to a vehicle (preferred for travel between local properties). How to Apply If you are available to start on 10th August and have the relevant experience click apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Hertford/Ware area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Hemel Hempstead area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Colchester area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Liverpool. This is a retrofit scheme including Solar PV, Air Source Heat Pumps, Ventilation etc. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 28-30k plus 3k car allowance and mileage plus other benefits. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.