We are seeking an experienced Repairs Manager to lead our clients responsive repairs and maintenance service. You will be responsible for ensuring that all repairs are delivered efficiently, cost effectively, and to a high standard, with a strong focus on customer satisfaction. Client Details Our client is a forward thinking housing provider committed to delivering safe, high quality homes and responsive repairs to our residents. They pride themselves on maintaining strong communities and ensuring our properties are well managed, compliant, and fit for purpose. Description Manage day to day delivery of responsive repairs (not internal DLO, work done by contractors) Lead and support a team of contractors and administrative staff Monitor performance against KPIs, ensuring targets for quality, cost, and timeliness are met Oversee contractor performance, procurement, and contract management Ensure compliance with health & safety regulations and housing standards Handle complex or escalated repair issues and complaints Work collaboratively with internal teams and external partners to improve service delivery Manage budgets and ensure value for money across all repairs activities Profile Proven experience in a repairs or maintenance management role within housing or property services Strong leadership and people management skills Good understanding of housing regulations, compliance, and health & safety requirements Excellent organisational and problem-solving abilities Strong communication skills with a customer-focused approach Experience managing budgets and contractors Job Offer Salary of 44k- 48k Pension contribution Healthcare benefits 30 days annual leave Annual pay increase of circa 3-4% Hybrid working (2 days per week in office)
08/04/2026
Full time
We are seeking an experienced Repairs Manager to lead our clients responsive repairs and maintenance service. You will be responsible for ensuring that all repairs are delivered efficiently, cost effectively, and to a high standard, with a strong focus on customer satisfaction. Client Details Our client is a forward thinking housing provider committed to delivering safe, high quality homes and responsive repairs to our residents. They pride themselves on maintaining strong communities and ensuring our properties are well managed, compliant, and fit for purpose. Description Manage day to day delivery of responsive repairs (not internal DLO, work done by contractors) Lead and support a team of contractors and administrative staff Monitor performance against KPIs, ensuring targets for quality, cost, and timeliness are met Oversee contractor performance, procurement, and contract management Ensure compliance with health & safety regulations and housing standards Handle complex or escalated repair issues and complaints Work collaboratively with internal teams and external partners to improve service delivery Manage budgets and ensure value for money across all repairs activities Profile Proven experience in a repairs or maintenance management role within housing or property services Strong leadership and people management skills Good understanding of housing regulations, compliance, and health & safety requirements Excellent organisational and problem-solving abilities Strong communication skills with a customer-focused approach Experience managing budgets and contractors Job Offer Salary of 44k- 48k Pension contribution Healthcare benefits 30 days annual leave Annual pay increase of circa 3-4% Hybrid working (2 days per week in office)
Estate Manager Zachary Daniels is working with a well-loved, fast-growing international retail brand to find an Estate Manager who thrives in a hands-on, fast-paced environment. This isn't a corporate desk job. If you're someone who likes to roll your sleeves up, get out to sites, solve problems in real time and take full ownership of projects from concept to completion this Estate Manager role could be for you. The Role As an Estate Manager, you'll take the lead on managing the full lifecycle of the retail estate across the UK & Ireland from new store openings and refits through to maintenance and compliance across existing sites. It's a broad, high-impact role where you'll work closely with landlords, contractors, internal teams and external partners to deliver projects on time, on budget and to a high standard. What You'll Be Doing Managing new store openings, refurbishments and fit-outs from concept through to delivery Overseeing repairs, maintenance and ongoing estate performance Leading project timelines, budgets and contractors on site Acting as the key link between internal stakeholders and external partners (landlords, agents, contractors) Handling site due diligence, planning and statutory approvals Driving quality, compliance and sustainability standards across the estate Identifying opportunities to improve processes, efficiency and cost control Building strong working relationships across a wide range of stakeholders What We're Looking For Experience in estate management, retail construction or property project management Background in retail or hospitality environments is essential Proven track record delivering multi-site projects (openings, refits, maintenance) Strong understanding of leases, landlords and construction processes Comfortable managing budgets and working commercially A proactive, solutions-focused mindset - someone who just gets things done Confident communicator who can influence and manage multiple stakeholders The Person This business has a down-to-earth, "get stuck in" culture. You'll fit in if you are: Practical and hands-on not overly corporate or process-heavy Comfortable working at pace and adapting quickly Self-sufficient and able to take ownership without constant direction A problem-solver who enjoys being out in the field rather than behind a desk The Package Salary up to £58,000 + bonus + full benefits package Field-based role with flexibility (home + office working) Significant travel across the UK & Ireland Opportunity to make a visible impact in a growing, people-focused business If you're an Estate Manager looking for your next move and want a role where you can genuinely make an impact, this Estate Manager opportunity offers the chance to take full ownership in a dynamic environment. BH35744
08/04/2026
Full time
Estate Manager Zachary Daniels is working with a well-loved, fast-growing international retail brand to find an Estate Manager who thrives in a hands-on, fast-paced environment. This isn't a corporate desk job. If you're someone who likes to roll your sleeves up, get out to sites, solve problems in real time and take full ownership of projects from concept to completion this Estate Manager role could be for you. The Role As an Estate Manager, you'll take the lead on managing the full lifecycle of the retail estate across the UK & Ireland from new store openings and refits through to maintenance and compliance across existing sites. It's a broad, high-impact role where you'll work closely with landlords, contractors, internal teams and external partners to deliver projects on time, on budget and to a high standard. What You'll Be Doing Managing new store openings, refurbishments and fit-outs from concept through to delivery Overseeing repairs, maintenance and ongoing estate performance Leading project timelines, budgets and contractors on site Acting as the key link between internal stakeholders and external partners (landlords, agents, contractors) Handling site due diligence, planning and statutory approvals Driving quality, compliance and sustainability standards across the estate Identifying opportunities to improve processes, efficiency and cost control Building strong working relationships across a wide range of stakeholders What We're Looking For Experience in estate management, retail construction or property project management Background in retail or hospitality environments is essential Proven track record delivering multi-site projects (openings, refits, maintenance) Strong understanding of leases, landlords and construction processes Comfortable managing budgets and working commercially A proactive, solutions-focused mindset - someone who just gets things done Confident communicator who can influence and manage multiple stakeholders The Person This business has a down-to-earth, "get stuck in" culture. You'll fit in if you are: Practical and hands-on not overly corporate or process-heavy Comfortable working at pace and adapting quickly Self-sufficient and able to take ownership without constant direction A problem-solver who enjoys being out in the field rather than behind a desk The Package Salary up to £58,000 + bonus + full benefits package Field-based role with flexibility (home + office working) Significant travel across the UK & Ireland Opportunity to make a visible impact in a growing, people-focused business If you're an Estate Manager looking for your next move and want a role where you can genuinely make an impact, this Estate Manager opportunity offers the chance to take full ownership in a dynamic environment. BH35744
Estate Manager Zachary Daniels is working with a well-loved, fast-growing international retail brand to find an Estate Manager who thrives in a hands-on, fast-paced environment. This isn't a corporate desk job. If you're someone who likes to roll your sleeves up, get out to sites, solve problems in real time and take full ownership of projects from concept to completion this Estate Manager role could be for you. The Role As an Estate Manager, you'll take the lead on managing the full lifecycle of the retail estate across the UK & Ireland from new store openings and refits through to maintenance and compliance across existing sites. It's a broad, high-impact role where you'll work closely with landlords, contractors, internal teams and external partners to deliver projects on time, on budget and to a high standard. What You'll Be Doing Managing new store openings, refurbishments and fit-outs from concept through to delivery Overseeing repairs, maintenance and ongoing estate performance Leading project timelines, budgets and contractors on site Acting as the key link between internal stakeholders and external partners (landlords, agents, contractors) Handling site due diligence, planning and statutory approvals Driving quality, compliance and sustainability standards across the estate Identifying opportunities to improve processes, efficiency and cost control Building strong working relationships across a wide range of stakeholders What We're Looking For Experience in estate management, retail construction or property project management Background in retail or hospitality environments is essential Proven track record delivering multi-site projects (openings, refits, maintenance) Strong understanding of leases, landlords and construction processes Comfortable managing budgets and working commercially A proactive, solutions-focused mindset - someone who just gets things done Confident communicator who can influence and manage multiple stakeholders The Person This business has a down-to-earth, "get stuck in" culture. You'll fit in if you are: Practical and hands-on not overly corporate or process-heavy Comfortable working at pace and adapting quickly Self-sufficient and able to take ownership without constant direction A problem-solver who enjoys being out in the field rather than behind a desk The Package Salary up to £58,000 + bonus + full benefits package Field-based role with flexibility (home + office working) Significant travel across the UK & Ireland Opportunity to make a visible impact in a growing, people-focused business If you're an Estate Manager looking for your next move and want a role where you can genuinely make an impact, this Estate Manager opportunity offers the chance to take full ownership in a dynamic environment. BH35744
07/04/2026
Full time
Estate Manager Zachary Daniels is working with a well-loved, fast-growing international retail brand to find an Estate Manager who thrives in a hands-on, fast-paced environment. This isn't a corporate desk job. If you're someone who likes to roll your sleeves up, get out to sites, solve problems in real time and take full ownership of projects from concept to completion this Estate Manager role could be for you. The Role As an Estate Manager, you'll take the lead on managing the full lifecycle of the retail estate across the UK & Ireland from new store openings and refits through to maintenance and compliance across existing sites. It's a broad, high-impact role where you'll work closely with landlords, contractors, internal teams and external partners to deliver projects on time, on budget and to a high standard. What You'll Be Doing Managing new store openings, refurbishments and fit-outs from concept through to delivery Overseeing repairs, maintenance and ongoing estate performance Leading project timelines, budgets and contractors on site Acting as the key link between internal stakeholders and external partners (landlords, agents, contractors) Handling site due diligence, planning and statutory approvals Driving quality, compliance and sustainability standards across the estate Identifying opportunities to improve processes, efficiency and cost control Building strong working relationships across a wide range of stakeholders What We're Looking For Experience in estate management, retail construction or property project management Background in retail or hospitality environments is essential Proven track record delivering multi-site projects (openings, refits, maintenance) Strong understanding of leases, landlords and construction processes Comfortable managing budgets and working commercially A proactive, solutions-focused mindset - someone who just gets things done Confident communicator who can influence and manage multiple stakeholders The Person This business has a down-to-earth, "get stuck in" culture. You'll fit in if you are: Practical and hands-on not overly corporate or process-heavy Comfortable working at pace and adapting quickly Self-sufficient and able to take ownership without constant direction A problem-solver who enjoys being out in the field rather than behind a desk The Package Salary up to £58,000 + bonus + full benefits package Field-based role with flexibility (home + office working) Significant travel across the UK & Ireland Opportunity to make a visible impact in a growing, people-focused business If you're an Estate Manager looking for your next move and want a role where you can genuinely make an impact, this Estate Manager opportunity offers the chance to take full ownership in a dynamic environment. BH35744
Your new company We are supporting a well-established and valued client with an exciting new opportunity in their team. We have an opportunity to work for the property arm of a varied group of companies with an extensive portfolio of commercial property and development land throughout East Anglia. The Property team manages the day-to-day of the estates, including supporting ongoing development projects, estate and facilities management. The estate consists of commercial assets alongside brownfield and greenfield development sites, forming part of an active development programme. Your new role Reporting directly to the Group Head of Property, you will manage an in-house property team of 8 staff. Alongside leading, shaping and supporting the team, you will personally manage a portfolio of commercial properties and ensure the effective delivery of all estate management functions. This role is ideal for a proactive leader who can balance day-to-day operations with long-term strategic thinking.Your responsibilities will include: Team Leadership - 30% Leading, supporting and coordinating the property team to deliver strategic objectives across the division Acting as the first point of contact for operational queries and team guidance Ensuring a high quality, consistent service across all estate management activities Work with the SLT to shape and develop the team Estate Management - 70% You will deliver a full range of commercial property management duties, including: Lease renewal and rent review negotiations Managing and instructing external letting agents Tenant liaison and relationship management Service charge oversight (with support from FM and Finance colleagues) Handling tenant applications, alterations and alienation requests Property inspections, repairs, and dilapidations Supporting credit control processes with the in-house team Providing professional real estate advice and general practice surveying guidance Contributing to development site activity as required Maintain full statutory compliance across building systems and safety standards. Conduct audits, inspections, and risk assessments. Manage operational budgets and support long term maintenance and capital planningThis is a varied role that combines leadership with hands-on professional practice, ideal for an experienced commercial property manager or general practice surveyor seeking broader responsibility within a successful privately owned group. What you'll need to succeed RICS qualified Strong background in commercial property management or general practice surveying Experience in lease events, landlord & tenant matters, and service charge management Ability to lead, coach and support a small operational team Excellent communication and negotiation skills A proactive, professional approach with the ability to work across a diverse estate What you'll get in return Salary up to £75,000 depending on experienceHours of Work: Monday to Friday, 9:00am-5:30pm, including a 1 hour unpaid break (37.5 hours per week)Holiday Entitlement: 31 days (including bank holidays)Vehicle included: Nissan Navara or similar This is a varied leadership role within a well established East Anglian property portfolio What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/04/2026
Full time
Your new company We are supporting a well-established and valued client with an exciting new opportunity in their team. We have an opportunity to work for the property arm of a varied group of companies with an extensive portfolio of commercial property and development land throughout East Anglia. The Property team manages the day-to-day of the estates, including supporting ongoing development projects, estate and facilities management. The estate consists of commercial assets alongside brownfield and greenfield development sites, forming part of an active development programme. Your new role Reporting directly to the Group Head of Property, you will manage an in-house property team of 8 staff. Alongside leading, shaping and supporting the team, you will personally manage a portfolio of commercial properties and ensure the effective delivery of all estate management functions. This role is ideal for a proactive leader who can balance day-to-day operations with long-term strategic thinking.Your responsibilities will include: Team Leadership - 30% Leading, supporting and coordinating the property team to deliver strategic objectives across the division Acting as the first point of contact for operational queries and team guidance Ensuring a high quality, consistent service across all estate management activities Work with the SLT to shape and develop the team Estate Management - 70% You will deliver a full range of commercial property management duties, including: Lease renewal and rent review negotiations Managing and instructing external letting agents Tenant liaison and relationship management Service charge oversight (with support from FM and Finance colleagues) Handling tenant applications, alterations and alienation requests Property inspections, repairs, and dilapidations Supporting credit control processes with the in-house team Providing professional real estate advice and general practice surveying guidance Contributing to development site activity as required Maintain full statutory compliance across building systems and safety standards. Conduct audits, inspections, and risk assessments. Manage operational budgets and support long term maintenance and capital planningThis is a varied role that combines leadership with hands-on professional practice, ideal for an experienced commercial property manager or general practice surveyor seeking broader responsibility within a successful privately owned group. What you'll need to succeed RICS qualified Strong background in commercial property management or general practice surveying Experience in lease events, landlord & tenant matters, and service charge management Ability to lead, coach and support a small operational team Excellent communication and negotiation skills A proactive, professional approach with the ability to work across a diverse estate What you'll get in return Salary up to £75,000 depending on experienceHours of Work: Monday to Friday, 9:00am-5:30pm, including a 1 hour unpaid break (37.5 hours per week)Holiday Entitlement: 31 days (including bank holidays)Vehicle included: Nissan Navara or similar This is a varied leadership role within a well established East Anglian property portfolio What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Elvet Recruitment are seeking a proactive and experienced Property Manager to join a well-established lettings and management agency based in the North East. Due to continued success, this client is looking to expand their team. With a diverse portfolio of student and professional properties across Newcastle and surroundng areas, this role offers the opportunity to work within a dynamic team, ensuring high standards of service, compliance, and tenant satisfaction. Key Responsibilities: Manage a portfolio of residential properties Act as a primary point of contact for tenants and landlords, maining strong work relationships Coordinate maintenance and repairs, liasing with contractors and ensuring timely reolution of issues Conduct property inspections, check-ins and heck-outs with accurate reporting Contribute to continuous improvement in tenant experience and service delivery The Successful candidate will: Be organised, proactive and able to manage multiple priorities efficiently Be IT- Literate and confident in using property management software Be confident in handling tenant and landlord queries with priofessionalism Possess a full UK driving licence and access to a vehicle Be customer focused and demonstrate strong communication skills Salary - (phone number removed) Depending of experience Working Hours - Monday- Friday 9-5 ( During busy periods may need to work overtime) This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. Please call Heather at Elvet Recruitment to discuss in more detail.
02/04/2026
Full time
Elvet Recruitment are seeking a proactive and experienced Property Manager to join a well-established lettings and management agency based in the North East. Due to continued success, this client is looking to expand their team. With a diverse portfolio of student and professional properties across Newcastle and surroundng areas, this role offers the opportunity to work within a dynamic team, ensuring high standards of service, compliance, and tenant satisfaction. Key Responsibilities: Manage a portfolio of residential properties Act as a primary point of contact for tenants and landlords, maining strong work relationships Coordinate maintenance and repairs, liasing with contractors and ensuring timely reolution of issues Conduct property inspections, check-ins and heck-outs with accurate reporting Contribute to continuous improvement in tenant experience and service delivery The Successful candidate will: Be organised, proactive and able to manage multiple priorities efficiently Be IT- Literate and confident in using property management software Be confident in handling tenant and landlord queries with priofessionalism Possess a full UK driving licence and access to a vehicle Be customer focused and demonstrate strong communication skills Salary - (phone number removed) Depending of experience Working Hours - Monday- Friday 9-5 ( During busy periods may need to work overtime) This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. Please call Heather at Elvet Recruitment to discuss in more detail.
Location: Kingston upon Thames Salary: Up to 60,000 per annum + Benefits Contract Type: Full-Time, Permanent Start Date: ASAP Employer: Tier 1 Maintenance Contractor Role Purpose As a Reactive Repairs Manager for a leading Tier 1 maintenance contractor, you will be responsible for the end-to-end delivery of high-volume reactive maintenance services across a large social housing portfolio in Kingston upon Thames. You will lead a multi-disciplinary team of trade operatives and subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining high levels of tenant satisfaction and strict KPI compliance. Key Responsibilities Oversee the daily delivery of reactive repairs, ensuring the "Right First Time" approach is embedded across the service. Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, and post-repair quality audits. Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct regular 1-to-1s, tool-box talks, and performance reviews. Monitor expenditure against the reactive repairs budget, ensuring cost-effective material procurement and efficient labor allocation. Act as the lead for site safety, ensuring all works comply with CDM 2015 regulations, asbestos management, and general H&S legislation. Client Liaison: Act as the primary point of contact for the local authority or Housing Association partners, attending monthly progress meetings and addressing escalations. Technical Oversight: Provide expert technical guidance on complex diagnostics, particularly regarding structural issues, damp and mould, and multi-trade projects. Requirements (Person Specification) Experience Essential: Proven experience as a Repairs Manager or similar role within the Social Housing sector. Contractor Background: Demonstrable experience working for a Tier 1 Maintenance Contractor or large-scale DLO (Direct Labour Organisation). Technical Knowledge: Strong understanding of building regulations, NHF Schedule of Rates (SOR), and modern construction methods. Qualifications & Skills SMSTS NVQ Level 6 Social Housing background Experience in reactive repairs
31/03/2026
Full time
Location: Kingston upon Thames Salary: Up to 60,000 per annum + Benefits Contract Type: Full-Time, Permanent Start Date: ASAP Employer: Tier 1 Maintenance Contractor Role Purpose As a Reactive Repairs Manager for a leading Tier 1 maintenance contractor, you will be responsible for the end-to-end delivery of high-volume reactive maintenance services across a large social housing portfolio in Kingston upon Thames. You will lead a multi-disciplinary team of trade operatives and subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining high levels of tenant satisfaction and strict KPI compliance. Key Responsibilities Oversee the daily delivery of reactive repairs, ensuring the "Right First Time" approach is embedded across the service. Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, and post-repair quality audits. Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct regular 1-to-1s, tool-box talks, and performance reviews. Monitor expenditure against the reactive repairs budget, ensuring cost-effective material procurement and efficient labor allocation. Act as the lead for site safety, ensuring all works comply with CDM 2015 regulations, asbestos management, and general H&S legislation. Client Liaison: Act as the primary point of contact for the local authority or Housing Association partners, attending monthly progress meetings and addressing escalations. Technical Oversight: Provide expert technical guidance on complex diagnostics, particularly regarding structural issues, damp and mould, and multi-trade projects. Requirements (Person Specification) Experience Essential: Proven experience as a Repairs Manager or similar role within the Social Housing sector. Contractor Background: Demonstrable experience working for a Tier 1 Maintenance Contractor or large-scale DLO (Direct Labour Organisation). Technical Knowledge: Strong understanding of building regulations, NHF Schedule of Rates (SOR), and modern construction methods. Qualifications & Skills SMSTS NVQ Level 6 Social Housing background Experience in reactive repairs
Head of Operations - Repairs & DLO Location: East London Rate: 700 per day (Inside IR35 - Umbrella) Contract: 3-month rolling The Opportunity We're working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function . This is a high-impact, hands-on leadership role. You'll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams. The Role Act as a senior operational lead across the DLO and repairs service Provide direct support and oversight to frontline management and trade teams Take control of casework, escalations, and service issues Drive improvements in productivity, proactivity, and workforce performance Strengthen health & safety compliance and culture Embed better use of systems, processes, and operational controls Tackle behavioural and performance challenges with confidence Be a visible presence on the ground - credible with operatives and managers alike About You Proven track record leading repairs / DLO operations in a housing environment Background in the trades or someone who has come up through operational delivery Strong track record of stabilising underperforming services Comfortable managing complex, high-pressure operational environments Confident challenging poor performance and driving accountability Hands-on, pragmatic, and able to build trust quickly with frontline teams
31/03/2026
Contract
Head of Operations - Repairs & DLO Location: East London Rate: 700 per day (Inside IR35 - Umbrella) Contract: 3-month rolling The Opportunity We're working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function . This is a high-impact, hands-on leadership role. You'll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams. The Role Act as a senior operational lead across the DLO and repairs service Provide direct support and oversight to frontline management and trade teams Take control of casework, escalations, and service issues Drive improvements in productivity, proactivity, and workforce performance Strengthen health & safety compliance and culture Embed better use of systems, processes, and operational controls Tackle behavioural and performance challenges with confidence Be a visible presence on the ground - credible with operatives and managers alike About You Proven track record leading repairs / DLO operations in a housing environment Background in the trades or someone who has come up through operational delivery Strong track record of stabilising underperforming services Comfortable managing complex, high-pressure operational environments Confident challenging poor performance and driving accountability Hands-on, pragmatic, and able to build trust quickly with frontline teams
Customer Hub Advisor Location: Didsbury, Manchester Salary: 29,158 to 30,693 per annum (Starting salary 29,158) Full Time / 35 hours per week / Perm & FTC Currently between 08:00 and 17:30 Monday - Friday Agile working with 3 Days per week in the Office (Office Based throughout training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. Customer Hub The Customer Hub is the first point of contact for all inbound customer enquiries, the majority of which are dealt with at first point of contact by the team. Our Hub Advisors are trained to be able to offer advice and guidance on a range of housing related issues and the calls that we receive can often be challenging or complex in nature. We have three specialised teams within the Hub, Repairs, Tenancy and Customer Experience with each team specialising in a range of tasks. Additionally, this team carry out a wide and varied range of administrative tasks related to the delivery of our core landlord services. These include specialist tasks such as: Tenancy: processing rehousing housing applications, setting up payment plans for arrears Repairs: Repairs Planning, and Scheduling, Repairs Admin Tasks. Customers: Dealing with digital transactions including social media, Complaints and MP and Councillor Enquiries. We recognise that this is demanding role that extends beyond basic call handling and feel that the competitive salary reflects the complex nature of these positions. Candidates We are seeking enthusiastic and motivated individuals who can demonstrate a successful track record of customer service expertise. The post holder will be expected to have good written, verbal communication & telephony skills, be customer focused and willing to work flexibly in a changing environment. Experience of planning repairs and planning and coordinating diaries is desirable. Closing Date: Friday 10 April 2026 Interviews: TBC Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. For an informal discussion, please contact Tricia Woollam, Customer Hub Manager, on (phone number removed) or email Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are from an Ethnic Minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
31/03/2026
Full time
Customer Hub Advisor Location: Didsbury, Manchester Salary: 29,158 to 30,693 per annum (Starting salary 29,158) Full Time / 35 hours per week / Perm & FTC Currently between 08:00 and 17:30 Monday - Friday Agile working with 3 Days per week in the Office (Office Based throughout training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. Customer Hub The Customer Hub is the first point of contact for all inbound customer enquiries, the majority of which are dealt with at first point of contact by the team. Our Hub Advisors are trained to be able to offer advice and guidance on a range of housing related issues and the calls that we receive can often be challenging or complex in nature. We have three specialised teams within the Hub, Repairs, Tenancy and Customer Experience with each team specialising in a range of tasks. Additionally, this team carry out a wide and varied range of administrative tasks related to the delivery of our core landlord services. These include specialist tasks such as: Tenancy: processing rehousing housing applications, setting up payment plans for arrears Repairs: Repairs Planning, and Scheduling, Repairs Admin Tasks. Customers: Dealing with digital transactions including social media, Complaints and MP and Councillor Enquiries. We recognise that this is demanding role that extends beyond basic call handling and feel that the competitive salary reflects the complex nature of these positions. Candidates We are seeking enthusiastic and motivated individuals who can demonstrate a successful track record of customer service expertise. The post holder will be expected to have good written, verbal communication & telephony skills, be customer focused and willing to work flexibly in a changing environment. Experience of planning repairs and planning and coordinating diaries is desirable. Closing Date: Friday 10 April 2026 Interviews: TBC Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. For an informal discussion, please contact Tricia Woollam, Customer Hub Manager, on (phone number removed) or email Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are from an Ethnic Minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Senior Repairs Manager Salary: 60-75K Location: North West London We are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external. Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes.
31/03/2026
Full time
Senior Repairs Manager Salary: 60-75K Location: North West London We are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external. Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes.
Disrepair Works Manager
3-month contract
£38 an hour, Umbrella
Camden
Overall Purpose of a Disrepair Works Manager:
* Accountable to the Operations and Repairs Team Leader; you will be part of a team to ensure that the Council's complex day to day repairs and disrepairs work to its housing stock are delivered to the highest standards of quality, customer satisfaction, health and safety through thorough end to end inspection regimes.
* Agree project scope of works with subcontractors or direct delivery trades to ensure delivery is within agreed timescales and costs.
* Manage 2 direct reports and approximately 12 in direct reports. Work within the budget constraints as set by the Operations and Repairs Team Leader of approximately £2m.
Experience & Qualifications:
* Extensive experience in delivering complex/disrepairs service for social housing.
* Extensive experience, knowledge and understanding of repairs techniques.
* Understanding of disrepair legislation, Including a sound knowledge of:
? he Landlord and Tenant Act 1985
? Defective premises Act 1972
* Detailed Knowledge and understanding of pre and post inspection processes, building pathology and repairs techniques.
* Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations
03/02/2023
Contract
Disrepair Works Manager
3-month contract
£38 an hour, Umbrella
Camden
Overall Purpose of a Disrepair Works Manager:
* Accountable to the Operations and Repairs Team Leader; you will be part of a team to ensure that the Council's complex day to day repairs and disrepairs work to its housing stock are delivered to the highest standards of quality, customer satisfaction, health and safety through thorough end to end inspection regimes.
* Agree project scope of works with subcontractors or direct delivery trades to ensure delivery is within agreed timescales and costs.
* Manage 2 direct reports and approximately 12 in direct reports. Work within the budget constraints as set by the Operations and Repairs Team Leader of approximately £2m.
Experience & Qualifications:
* Extensive experience in delivering complex/disrepairs service for social housing.
* Extensive experience, knowledge and understanding of repairs techniques.
* Understanding of disrepair legislation, Including a sound knowledge of:
? he Landlord and Tenant Act 1985
? Defective premises Act 1972
* Detailed Knowledge and understanding of pre and post inspection processes, building pathology and repairs techniques.
* Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations
Vacancy: Electrician - Tees Valley - Middlesbrough
Location: A cross the boundaries of the Tees Valley
Directorate: Customer Services – Repairs and Maintenance Service Area: Repairs
Salary: £33,645 per annum Hours of Work: 37 hours Status: Permanent
Closes On: 7 September
Anticipated Interview Date: To be confirmed
We have an exciting opportunity available for an electrician to join Thirteen’s electrical team. As an electrician, you’ll be delivering appointed and emergency repairs including call out. You will be working alongside a team of high performing electricians that not only deliver great performance but also provide a great experience for our Thirteen customers.
We are continuously improving and looking for new ways to deliver, and our innovative electrical team strives to do the job right first time.
The Person:
We’re looking for someone who has ambition to think and work differently and is passionate about what they do! You’ll be someone who is reliable, energetic, and adaptable in their approach and can work progressively in a high performing environment.
As an electrician you’ll be given the opportunity to develop new skills across multiple areas of our repairs services and help us to deliver our services more efficiently.
At Thirteen we have a multi-skilled workforce which allows our services to be as efficient as possible, by increasing the availability of appointments, reducing waiting times, ensuring jobs are completed on first visit and thereby increasing the productivity and efficiency of our services. All of which is aimed at enhancing our customer’s experience and ensuring value for money.
The Role:
As an electrician, your responsibilities will include:
Support the delivery of a flexible multi-skilled service to Thirteen and our customers.
Ensure all works is completely to a high standard.
Provide an excellent customer service through excellent communication to residents
Communicate effectively with managers and other stakeholders prior to, during and after completion of works.
Maintain a safe and clean working environment.
Ensure all electrical associated works are in line with current electrical regulations and associated guidance notes.
About you:
You’ll have the ability to organise your own resources to achieve an excellent standard of work.
You must hold level 3 NVQ in electrical installation competencies.
Current BS7671 qualification is required (18th Edition).
C&G 2391, AM2 or equivalent qualification is desirable but not essential.
The future is exciting, and we only want the best to be part of it.
At Thirteen we're about homes and so much more...
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.
And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.
Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.
We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage some 35,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.
Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience. We welcome applications form people of all backgrounds to join our committed team.
So come and be part of making a difference. Great days for everyone are made at Thirteen.
Are you up for the challenge of bringing our vision to life and having great days at work?
There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.
If you’d like to talk more about the role please contact Jason Brownlee or Phill Reese for an informal discussion. Jason can be contacted on 07717 428206 or Phill on 07425 616377
NO RECRUITMENT AGENCIES PLEASE
Previously interviewed applicants need not apply
25/08/2022
Full time
Vacancy: Electrician - Tees Valley - Middlesbrough
Location: A cross the boundaries of the Tees Valley
Directorate: Customer Services – Repairs and Maintenance Service Area: Repairs
Salary: £33,645 per annum Hours of Work: 37 hours Status: Permanent
Closes On: 7 September
Anticipated Interview Date: To be confirmed
We have an exciting opportunity available for an electrician to join Thirteen’s electrical team. As an electrician, you’ll be delivering appointed and emergency repairs including call out. You will be working alongside a team of high performing electricians that not only deliver great performance but also provide a great experience for our Thirteen customers.
We are continuously improving and looking for new ways to deliver, and our innovative electrical team strives to do the job right first time.
The Person:
We’re looking for someone who has ambition to think and work differently and is passionate about what they do! You’ll be someone who is reliable, energetic, and adaptable in their approach and can work progressively in a high performing environment.
As an electrician you’ll be given the opportunity to develop new skills across multiple areas of our repairs services and help us to deliver our services more efficiently.
At Thirteen we have a multi-skilled workforce which allows our services to be as efficient as possible, by increasing the availability of appointments, reducing waiting times, ensuring jobs are completed on first visit and thereby increasing the productivity and efficiency of our services. All of which is aimed at enhancing our customer’s experience and ensuring value for money.
The Role:
As an electrician, your responsibilities will include:
Support the delivery of a flexible multi-skilled service to Thirteen and our customers.
Ensure all works is completely to a high standard.
Provide an excellent customer service through excellent communication to residents
Communicate effectively with managers and other stakeholders prior to, during and after completion of works.
Maintain a safe and clean working environment.
Ensure all electrical associated works are in line with current electrical regulations and associated guidance notes.
About you:
You’ll have the ability to organise your own resources to achieve an excellent standard of work.
You must hold level 3 NVQ in electrical installation competencies.
Current BS7671 qualification is required (18th Edition).
C&G 2391, AM2 or equivalent qualification is desirable but not essential.
The future is exciting, and we only want the best to be part of it.
At Thirteen we're about homes and so much more...
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.
And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.
Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.
We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage some 35,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.
Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience. We welcome applications form people of all backgrounds to join our committed team.
So come and be part of making a difference. Great days for everyone are made at Thirteen.
Are you up for the challenge of bringing our vision to life and having great days at work?
There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.
If you’d like to talk more about the role please contact Jason Brownlee or Phill Reese for an informal discussion. Jason can be contacted on 07717 428206 or Phill on 07425 616377
NO RECRUITMENT AGENCIES PLEASE
Previously interviewed applicants need not apply
PERMANENT ROLE!! Head of Strategic Asset Management Pay Rate: £59,754- £64,866 per annum Security Clearance: DBS CV Deadline: 13/05/2022 16:00 Interview Process: TBC Start Date: 15/05/2022 PERMANENT ROLE!! Location: Bracknell - Home Flex/Agile Key Objectives of the role 1. To lead the Council’s approach to managing all its assets including time sensitive programming and management of redevelopment of all sites to support the delivery of the Council’s Transformation Programme ensuring that the Council’s assets are able to deliver the new ways of working and service design models of services for the Council, the community and public at large. 2. To lead and manage the re-procurement of commissioning a multi-disciple design team to design and deliver on behalf of the Council. 3. Managing the delivery of significant complex and multiple level construction projects across the Council taking decisions on the most appropriate method of delivery for each project. 4. To lead and manage the Construction and Maintenance teams which provide professional building services functions across all directorates within the Council. 5. To provide policy and performance support to the department. 6. To provide programme and project management support to other local councils and partner agencies to maximise income generation opportunities for the Council. 7. To provide advice and support to the Assistant Director: Property and associated corporate working groups The main duties and responsibilities of the post-holder are to: 1. To develop the Council’s policy for asset management and monitor the performance of its buildings. 2. To report and advise Directors, senior officers and Members across Directorates in the Council on all construction and technical related matters including taking decisions on types of construction methods and materials within the context of impact on programme/project delivery timescales and costs. 3. To lead and manage the Construction & Maintenance team in accordance with professional practice to deliver the Council’s objectives. 4. Set management objectives and allocate resources to ensure that the section meets its objectives, actions, performance indicators and budgets and manage its overall performance. 5. Contribute to the Departmental Management Team co-ordinating advice on divisional services, business planning and corporate policies to ensure the department is able to deliver practical and customer focussed services. 6. Appoint, lead and manage external consultants as when required in line with procurement processes. 7. Implement and enforce all relevant Health and Safety standards relating to construction. 8. Lead, manage, monitor and report on annual budgets of all capital projects: overall budget between £15m - £35m per annum, an annual repairs budget of £1m per annum and £3m schools and planned maintenance budget. 9. Oversee the management of building and building services maintenance, including: the timely completion of repairs and servicing in accordance with the building maintenance repairs and service contracts; managing the section’s computerised maintenance repairs and planned maintenance system; ensuring all repairs and servicing effected by contractors is in accordance with all Health and Safety Legislation; managing the issuing of works orders, ensuring they are in line with Bracknell Forest Council’s Procurement Procedures and the section’s QA procedures; the preparation and prioritising of maintenance programmes; specifying and administering appropriate works or programmes of works for reactive and planned maintenance; being responsible for the design of construction works, specifically in relation to maintenance projects. 10. To represent and deputise for the Assistant Director: Property at corporate officer meetings, relevant meetings with outside bodies and when required Member/Officer Working Groups and Committees. 11. Responsible for the safety and maintenance of designated properties and sites ensuring that these properties and sites are incompliance with all applicable regulations. Recommending and coordinating improvements to the properties and procedures as needed to ensure a safe, functional, and appealing space. Essential
BSc in building construction.
Full professional qualification eg MRICS, MCIOB.
Project management qualification, MAPM.
Experience of managing a multi-discipline team to provide all property related advice and undertake construction works from Inception to Completion working alongside consultants.
Evidence of continuing professional development.
Proven experience of major capital programme management and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality.
Proven relationship management skills at all levels including Executive Directors, Assistant Directors and Executive Members. Proven ability to challenge and manage external contractors and clients.
Proven ability to develop relationships with partner agencies with a view to selling programme and project management services to other local Councils and partner agencies to maximise income generation opportunities. Proven ability to lead and manage a number of multi-disciplinary teams ensuring successful co-working in line with solution focused One Council approach to ensure successful management and delivery of major capital and Planned Maintenance projects which are critical to the Council’s delivery of its strategic Transformation Programme.
Proven experience and understanding project programme management methodologies and technology of managing large and complex projects including external partner contracts.
Strong understanding of contract law and procurement procedures of high value contracts.
Experience of managing major capital programmes and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality.
Managing the delivery of multi-million-pound capital projects: including effective financial monitoring and reporting. Authorising of financial transactions in accordance with Council’s approved scheme of delegation.
Ability to produce clear concise reports for senior managers / boards.
Sound and logical thinker with proven innovative approach to problem solving to overcome challenging situations and unexpected developments
Ability to chair meetings and inspire confidence among a wide range of service users.
Extensive knowledge of Health & Safety legislation, including CDM and Asbestos Regs.
Oral communication skills to hold a contrary view in a meeting and explain technical issues to both Councillor or senior officer who has never encountered it before.
Intermediate level PC skills, including knowledge of Word, Excel and MS Project.
Understanding of and commitment to the requirements of safeguarding children, young people and vulnerable adults.
Manage, supervise and appraise identified staff including, guidance and training and make decisions on the recruitment and allocation of staff resources, including client professional services consultants where appointed. Knowledge of one corporate landlord management and reporting.
Knowledge of procurement regulations.
Desirable
Experience of deputising for the Assistant Director to provide the senior management team advice on all property related issues.
Knowledge of Local Authority procedures.
22/04/2022
Full time
PERMANENT ROLE!! Head of Strategic Asset Management Pay Rate: £59,754- £64,866 per annum Security Clearance: DBS CV Deadline: 13/05/2022 16:00 Interview Process: TBC Start Date: 15/05/2022 PERMANENT ROLE!! Location: Bracknell - Home Flex/Agile Key Objectives of the role 1. To lead the Council’s approach to managing all its assets including time sensitive programming and management of redevelopment of all sites to support the delivery of the Council’s Transformation Programme ensuring that the Council’s assets are able to deliver the new ways of working and service design models of services for the Council, the community and public at large. 2. To lead and manage the re-procurement of commissioning a multi-disciple design team to design and deliver on behalf of the Council. 3. Managing the delivery of significant complex and multiple level construction projects across the Council taking decisions on the most appropriate method of delivery for each project. 4. To lead and manage the Construction and Maintenance teams which provide professional building services functions across all directorates within the Council. 5. To provide policy and performance support to the department. 6. To provide programme and project management support to other local councils and partner agencies to maximise income generation opportunities for the Council. 7. To provide advice and support to the Assistant Director: Property and associated corporate working groups The main duties and responsibilities of the post-holder are to: 1. To develop the Council’s policy for asset management and monitor the performance of its buildings. 2. To report and advise Directors, senior officers and Members across Directorates in the Council on all construction and technical related matters including taking decisions on types of construction methods and materials within the context of impact on programme/project delivery timescales and costs. 3. To lead and manage the Construction & Maintenance team in accordance with professional practice to deliver the Council’s objectives. 4. Set management objectives and allocate resources to ensure that the section meets its objectives, actions, performance indicators and budgets and manage its overall performance. 5. Contribute to the Departmental Management Team co-ordinating advice on divisional services, business planning and corporate policies to ensure the department is able to deliver practical and customer focussed services. 6. Appoint, lead and manage external consultants as when required in line with procurement processes. 7. Implement and enforce all relevant Health and Safety standards relating to construction. 8. Lead, manage, monitor and report on annual budgets of all capital projects: overall budget between £15m - £35m per annum, an annual repairs budget of £1m per annum and £3m schools and planned maintenance budget. 9. Oversee the management of building and building services maintenance, including: the timely completion of repairs and servicing in accordance with the building maintenance repairs and service contracts; managing the section’s computerised maintenance repairs and planned maintenance system; ensuring all repairs and servicing effected by contractors is in accordance with all Health and Safety Legislation; managing the issuing of works orders, ensuring they are in line with Bracknell Forest Council’s Procurement Procedures and the section’s QA procedures; the preparation and prioritising of maintenance programmes; specifying and administering appropriate works or programmes of works for reactive and planned maintenance; being responsible for the design of construction works, specifically in relation to maintenance projects. 10. To represent and deputise for the Assistant Director: Property at corporate officer meetings, relevant meetings with outside bodies and when required Member/Officer Working Groups and Committees. 11. Responsible for the safety and maintenance of designated properties and sites ensuring that these properties and sites are incompliance with all applicable regulations. Recommending and coordinating improvements to the properties and procedures as needed to ensure a safe, functional, and appealing space. Essential
BSc in building construction.
Full professional qualification eg MRICS, MCIOB.
Project management qualification, MAPM.
Experience of managing a multi-discipline team to provide all property related advice and undertake construction works from Inception to Completion working alongside consultants.
Evidence of continuing professional development.
Proven experience of major capital programme management and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality.
Proven relationship management skills at all levels including Executive Directors, Assistant Directors and Executive Members. Proven ability to challenge and manage external contractors and clients.
Proven ability to develop relationships with partner agencies with a view to selling programme and project management services to other local Councils and partner agencies to maximise income generation opportunities. Proven ability to lead and manage a number of multi-disciplinary teams ensuring successful co-working in line with solution focused One Council approach to ensure successful management and delivery of major capital and Planned Maintenance projects which are critical to the Council’s delivery of its strategic Transformation Programme.
Proven experience and understanding project programme management methodologies and technology of managing large and complex projects including external partner contracts.
Strong understanding of contract law and procurement procedures of high value contracts.
Experience of managing major capital programmes and budgets in excess of £30m with the ability to lead and manage multiple projects with key focus on delivery and quality.
Managing the delivery of multi-million-pound capital projects: including effective financial monitoring and reporting. Authorising of financial transactions in accordance with Council’s approved scheme of delegation.
Ability to produce clear concise reports for senior managers / boards.
Sound and logical thinker with proven innovative approach to problem solving to overcome challenging situations and unexpected developments
Ability to chair meetings and inspire confidence among a wide range of service users.
Extensive knowledge of Health & Safety legislation, including CDM and Asbestos Regs.
Oral communication skills to hold a contrary view in a meeting and explain technical issues to both Councillor or senior officer who has never encountered it before.
Intermediate level PC skills, including knowledge of Word, Excel and MS Project.
Understanding of and commitment to the requirements of safeguarding children, young people and vulnerable adults.
Manage, supervise and appraise identified staff including, guidance and training and make decisions on the recruitment and allocation of staff resources, including client professional services consultants where appointed. Knowledge of one corporate landlord management and reporting.
Knowledge of procurement regulations.
Desirable
Experience of deputising for the Assistant Director to provide the senior management team advice on all property related issues.
Knowledge of Local Authority procedures.
The Property team at Reed recruitment have a fantastic opportunity for an experienced Estates and Facilities Manager to join our Clients team who provide a range of services to local communities and to the healthcare sector. With a network of locations across the UK the Company has been growing steadily and is constantly reviewing its property portfolio, service contracts and support to its regional teams.
There are 3 focus areas within this role being:
Estates ManagementThis role under the guidance and support of the Commercial team will manage our building estate. This will include identification of new buildings, securing and negotiation of leases, and fit out construction, along with through-life ownership to dilapidations and final handover to landlords at lease termination. There will also be a requirement for involvement in tender evaluations and other strategic initiatives, providing relevant competitive costing, Capex and budget management and contractor negotiation and management.
GovernanceAlong with the Group Indirect Procurement team there is a requirement for setting strategic direction with vendor selection & carrying out contract negotiation with contractors/vendors for support services both for centralised national contracts in additional to supporting local contracts as required. This will include the monitor and manage of on-site contractors through regular management meetings including measurement of KPI's, review of H&S risk assessments and procedures alongside the Governance team and providing data and information as relevant.
Repair & MaintenanceThe role will take responsibility for the operational running of the sites, focussing on all aspects of relevant contractor management related to construction, maintenance, utilities, plant, fittings and furnishings at a Company-wide level in addition to supporting small projects, maintenance, and repairs at a local level in partnership with Service Centre Managers.
With proven experience as a multi-site Facilities Manager, you will work across the business to provide support and to heighten the professionalism of the department through development and improvement of existing processes and contracts. In particular you will build strong working relationships with Procurement, Commercial, Operations, and Governance to ensure that their premises enable quality and meet the needs of the business, service users and are legally compliant.
About you -
Ability to manage both hard & soft services and contracts.
Proven strong contractor negotiation and management skills that ensure quality, safety, and cost-effective solutions.
Flexible, thoroughly self-motivated, and tenacious, with the ability to work independently and as part of a team.
Excellent verbal and written communication skills
Excellent leadership skills with drive to complete to deadlines
Good analytical/critical thinking
Experience with building maintenance upkeep, structural issues, and grounds maintenance.
Contract management knowledge and experience gained in service delivery surroundings.
Understanding and experience of managing health & safety legislative, contractual and management system requirements within facility management.
Well-versed in technical/engineering operations and facilities management best practices
08/10/2021
Permanent
The Property team at Reed recruitment have a fantastic opportunity for an experienced Estates and Facilities Manager to join our Clients team who provide a range of services to local communities and to the healthcare sector. With a network of locations across the UK the Company has been growing steadily and is constantly reviewing its property portfolio, service contracts and support to its regional teams.
There are 3 focus areas within this role being:
Estates ManagementThis role under the guidance and support of the Commercial team will manage our building estate. This will include identification of new buildings, securing and negotiation of leases, and fit out construction, along with through-life ownership to dilapidations and final handover to landlords at lease termination. There will also be a requirement for involvement in tender evaluations and other strategic initiatives, providing relevant competitive costing, Capex and budget management and contractor negotiation and management.
GovernanceAlong with the Group Indirect Procurement team there is a requirement for setting strategic direction with vendor selection & carrying out contract negotiation with contractors/vendors for support services both for centralised national contracts in additional to supporting local contracts as required. This will include the monitor and manage of on-site contractors through regular management meetings including measurement of KPI's, review of H&S risk assessments and procedures alongside the Governance team and providing data and information as relevant.
Repair & MaintenanceThe role will take responsibility for the operational running of the sites, focussing on all aspects of relevant contractor management related to construction, maintenance, utilities, plant, fittings and furnishings at a Company-wide level in addition to supporting small projects, maintenance, and repairs at a local level in partnership with Service Centre Managers.
With proven experience as a multi-site Facilities Manager, you will work across the business to provide support and to heighten the professionalism of the department through development and improvement of existing processes and contracts. In particular you will build strong working relationships with Procurement, Commercial, Operations, and Governance to ensure that their premises enable quality and meet the needs of the business, service users and are legally compliant.
About you -
Ability to manage both hard & soft services and contracts.
Proven strong contractor negotiation and management skills that ensure quality, safety, and cost-effective solutions.
Flexible, thoroughly self-motivated, and tenacious, with the ability to work independently and as part of a team.
Excellent verbal and written communication skills
Excellent leadership skills with drive to complete to deadlines
Good analytical/critical thinking
Experience with building maintenance upkeep, structural issues, and grounds maintenance.
Contract management knowledge and experience gained in service delivery surroundings.
Understanding and experience of managing health & safety legislative, contractual and management system requirements within facility management.
Well-versed in technical/engineering operations and facilities management best practices
Operations Manager – Slough - £55,000 - £60,000
Social Housing Recruitment are working with a community driven and passionate housing association, to search for an Operations Manager.
This role will report into the Head of Service and will play a leading role to manage the associations Direct Labour Organisation to motivate staff to provide the highest levels of service to its residents and communities. With ambitious growth plans, along with their unrivalled approach to deliver sustainable housing and affordable rent services, this is an exceptional opportunity to work for a forward-thinking organisation fuelled by its values.
Key responsibilities of the Operations Manager include:
* Monitoring, motivating, and managing the inhouse DLO.
* Monitoring performance of partnering contractors and ensure KPI’s around responsive repairs and voids are being met.
* Monitoring budgets with contractors, responsive repairs and voids.
* Providing customer care services to tenants and following policies and procedures in terms of complaints.
The successful Operations Manager will possess:
* The ability to inspire, motivate and direct a diverse and professional workforce to achieve a high quality, value driven team.
* A pro-active and customer focused approach to the Repairs and Maintenance service provided.
* An innovative and dynamic view on the current Repairs and Maintenance procedures.
* Experience of managing a range of stakeholder relationships, establishing shared goals in pursuing tangible delivery of agreed objectives.
In return, the successful candidate will receive a salary up to £60,000 plus 25 days annual + BH, pension scheme, agile working, childcare vouchers, commitment to CPD, free parking on site and much more. This is an urgent requirement and we have interview availability over the coming 2 weeks.
With the ability to make an impact from day one, this is a unique position and an incredible career opportunity. If you are interested in discussing this further, please apply today.
If you would like to discuss further, please contact Daisy McLachlan on (phone number removed) or email (url removed) for an informal and confidential discussion
14/08/2020
Permanent
Operations Manager – Slough - £55,000 - £60,000
Social Housing Recruitment are working with a community driven and passionate housing association, to search for an Operations Manager.
This role will report into the Head of Service and will play a leading role to manage the associations Direct Labour Organisation to motivate staff to provide the highest levels of service to its residents and communities. With ambitious growth plans, along with their unrivalled approach to deliver sustainable housing and affordable rent services, this is an exceptional opportunity to work for a forward-thinking organisation fuelled by its values.
Key responsibilities of the Operations Manager include:
* Monitoring, motivating, and managing the inhouse DLO.
* Monitoring performance of partnering contractors and ensure KPI’s around responsive repairs and voids are being met.
* Monitoring budgets with contractors, responsive repairs and voids.
* Providing customer care services to tenants and following policies and procedures in terms of complaints.
The successful Operations Manager will possess:
* The ability to inspire, motivate and direct a diverse and professional workforce to achieve a high quality, value driven team.
* A pro-active and customer focused approach to the Repairs and Maintenance service provided.
* An innovative and dynamic view on the current Repairs and Maintenance procedures.
* Experience of managing a range of stakeholder relationships, establishing shared goals in pursuing tangible delivery of agreed objectives.
In return, the successful candidate will receive a salary up to £60,000 plus 25 days annual + BH, pension scheme, agile working, childcare vouchers, commitment to CPD, free parking on site and much more. This is an urgent requirement and we have interview availability over the coming 2 weeks.
With the ability to make an impact from day one, this is a unique position and an incredible career opportunity. If you are interested in discussing this further, please apply today.
If you would like to discuss further, please contact Daisy McLachlan on (phone number removed) or email (url removed) for an informal and confidential discussion
Contracts Manager (Repairs)
Maidstone, Kent
£56,000
Background
Our client is excited to be setting out their next chapter. They have grown significantly over the past few years, building quality homes and investing in their local communities. Their ambition is to be the landlord of choice in Maidstone and mid Kent therefore they recognise that they need to continue to focus and strengthen their foundations to ensure their buildings are safe and they provide an excellent customer experience.
Following the launch of their new Corporate Plan and Operations Service Strategy, now is an exciting time to be joining them. You will be part of a newly structured Property team in their Operations directorate and play a key role in shaping their future.
What you'll be doing
As Contracts Manager, you will manage the contracts in the Property department through the contract management framework. You will have responsibility for the application of excellent governance across all contracts, ensuring they are effective, responsive, deliver value for money and are compliant with best practice, regulatory and statutory requirements.
You will be the point of contact for the response repair, voids and planned work contracts. You will lead on contract relationship management with contractors, consultants, customers, and stakeholders.
More about you. What can you bring?
They are looking for an individual that has a clear focus on performance – managing colleagues effectively, developing and growing the people around you. You will be driven, collaborative, a team player and want to do the right thing and do it to a high standard.
You will have extensive experience in the delivery of planned and responsive maintenance services and property investment. You will have commercial awareness and experience of robust contract management.
When and where you'll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £56,000 dependent upon your knowledge, skills and experience.
Our client’s head office is in central Maidstone where you will be based in their new modern and bright office space which offers creative, collaborative and flexible ways of working.
What will you get in return?
Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
*
28 days annual leave per year (plus bank holidays)
*
Company Pension contribution and life assurance
*
Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
*
An annual Wellbeing Fund
Closing Date: Monday 10 August at Midnight
Interviews: w/c Monday 17 August
23/07/2020
Permanent
Contracts Manager (Repairs)
Maidstone, Kent
£56,000
Background
Our client is excited to be setting out their next chapter. They have grown significantly over the past few years, building quality homes and investing in their local communities. Their ambition is to be the landlord of choice in Maidstone and mid Kent therefore they recognise that they need to continue to focus and strengthen their foundations to ensure their buildings are safe and they provide an excellent customer experience.
Following the launch of their new Corporate Plan and Operations Service Strategy, now is an exciting time to be joining them. You will be part of a newly structured Property team in their Operations directorate and play a key role in shaping their future.
What you'll be doing
As Contracts Manager, you will manage the contracts in the Property department through the contract management framework. You will have responsibility for the application of excellent governance across all contracts, ensuring they are effective, responsive, deliver value for money and are compliant with best practice, regulatory and statutory requirements.
You will be the point of contact for the response repair, voids and planned work contracts. You will lead on contract relationship management with contractors, consultants, customers, and stakeholders.
More about you. What can you bring?
They are looking for an individual that has a clear focus on performance – managing colleagues effectively, developing and growing the people around you. You will be driven, collaborative, a team player and want to do the right thing and do it to a high standard.
You will have extensive experience in the delivery of planned and responsive maintenance services and property investment. You will have commercial awareness and experience of robust contract management.
When and where you'll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £56,000 dependent upon your knowledge, skills and experience.
Our client’s head office is in central Maidstone where you will be based in their new modern and bright office space which offers creative, collaborative and flexible ways of working.
What will you get in return?
Creating an environment which enables their people to thrive is crucial for them and their Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
*
28 days annual leave per year (plus bank holidays)
*
Company Pension contribution and life assurance
*
Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
*
An annual Wellbeing Fund
Closing Date: Monday 10 August at Midnight
Interviews: w/c Monday 17 August
Duties:
Manage a team of trade staff delivering customer focused works in line with business objectives and ensuring effective management of performance of both in house delivery teams and external contractors within agreed budgets and service standards.
Manage performance, productivity and value for money in a right first-time environment. Manage the PPM programme to ensure the civic portfolio is statuary compliant
Ensure systems and records are accurate and kept up to date in a timely manner in support of the delivery of repairs including through the regular use of the Council's IT systems.
Carry out quality assurance checks and inspections to establish cost, time taken and compliance with all required standards and right first-time principles.
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application
23/07/2020
Duties:
Manage a team of trade staff delivering customer focused works in line with business objectives and ensuring effective management of performance of both in house delivery teams and external contractors within agreed budgets and service standards.
Manage performance, productivity and value for money in a right first-time environment. Manage the PPM programme to ensure the civic portfolio is statuary compliant
Ensure systems and records are accurate and kept up to date in a timely manner in support of the delivery of repairs including through the regular use of the Council's IT systems.
Carry out quality assurance checks and inspections to establish cost, time taken and compliance with all required standards and right first-time principles.
Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Matchtech and may assist with processing your application
Repairs Manager - £22.08ph Umbrella- 3 month rolling contract- Enfield
My Client has released an exciting opportunity to join their team on a contract basis in Enfield on a rolling 3 month contract basis. To go in and provide strategic leadership for the contract area, to develop the team and service to maintain industry best practice, by employing innovative and collaborative ways of working to take advantage of the opportunities for growth and service improvement.
Some Key responsibilities:
- Provide leadership in the management, organisation and control of up to a large team of craft workers, operatives and back-office staff within specific area of responsibility. Set targets, monitor performance, attendance and conduct, identify training needs, undertake interviews and select staff in line with council procedures.
- Ensure that the culture of the DLO repairs service is positive, dynamic and resident focused.
- Provide full operational financial control of a maintenance and repair service area to the value of £1.25m. Ensuring value for money is provided at all times.
- Deliver a highly professional service through on-going technical expertise and knowledge development amongst the team, and actively encourage staff to identify and implement changes in working practices that will deliver continuous improvement.
- Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvement.
To apply for this position please send a up to date CV to Nikki at (url removed)
strgroup is acting as an Employment Business in relation to this vacancy
07/07/2020
Repairs Manager - £22.08ph Umbrella- 3 month rolling contract- Enfield
My Client has released an exciting opportunity to join their team on a contract basis in Enfield on a rolling 3 month contract basis. To go in and provide strategic leadership for the contract area, to develop the team and service to maintain industry best practice, by employing innovative and collaborative ways of working to take advantage of the opportunities for growth and service improvement.
Some Key responsibilities:
- Provide leadership in the management, organisation and control of up to a large team of craft workers, operatives and back-office staff within specific area of responsibility. Set targets, monitor performance, attendance and conduct, identify training needs, undertake interviews and select staff in line with council procedures.
- Ensure that the culture of the DLO repairs service is positive, dynamic and resident focused.
- Provide full operational financial control of a maintenance and repair service area to the value of £1.25m. Ensuring value for money is provided at all times.
- Deliver a highly professional service through on-going technical expertise and knowledge development amongst the team, and actively encourage staff to identify and implement changes in working practices that will deliver continuous improvement.
- Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvement.
To apply for this position please send a up to date CV to Nikki at (url removed)
strgroup is acting as an Employment Business in relation to this vacancy
The Brief
Build Recruitment are partnering with Pyramid Plus as their exclusive recruitment partner to enable them to deliver their electrical testing program and works arising from Fire Risk Assessments (“FRA works”) from 1st June 2020.
The Company
Pyramid Plus are Joint Venture Partnerships between A2Dominion and MPS Housng (Pyramid Plus South) and Breyer Group (Pyramid Plus London) providing repairs and maintenance, compliance and planned replacements.
Pyramid Plus successfully complete over 60,000 repairs, 1,750 voids and 600 Kitchens & Bathrooms annually to 37,000 homes. The homes are located across a large geographic area including London, Oxford, Portsmouth, Southampton and parts of Kent. Pyramid Plus are now growing this portfolio of works on securing the electrical testing and FRA compliance programs. With some further project opportunities to tender for in the coming months there are exciting times ahead as they continue to grow!
The Job
To effectively and efficiently lead, manage and control the operative workforce across the Electrical testing contract
Managing a team of Operatives to ensure correct workflows are followed demonstrating efficiency and value for money delivery
Work closely with the Contract (Compliance) Manager as well as the client’s management team together with tenant representatives to take overall responsibility in ensuring the delivery of both operational and service improvement objectives
Manage and arrange orders for deliveries
Positively influence the results and performance of the business
Ensure service compliancy targets are met, alongside the Contracts (Compliance) Manager
Main Objectives
Challenge and action productivity, performance and instigate improvement
To work with both client and customers to support the team to ensure that clean information is available and entered accurately onto the database
Fully utilise IT & communication systems as well as MS Office to undertake tasks to the highest standards
Liaise with planners ensure that jobs are allocated effectively and efficiently
To communicate with the supply chain, trade suppliers, directly employed operatives and subcontractors, instructing works where necessary, providing challenge where appropriate
To present a professional manner to represent the business to the client and customers
To provide detailed reports on contractual work streams, data analysis and implementation of improvement plans
Ensure process compliance by the DLO
Manage the associated workforce within the contract to ensure quality and productivity are always at the highest possible levels and that the workforce are motivated, developed and carry out their roles as defined in their job descriptions
Manage, respond to, and analyse complaints, develop and implement improvements that will reduce volume and pattern of complaints and improve quality of service. Undertake investigations, collect and present evidence as required
Induct all operatives into the team ensuring adherence to Group policies and procedures
Ensure QHSE policies and procedures are implemented and monitored, working closely with and seeking guidance from the QHSE team as appropriate regarding ongoing policies and initiatives
To ensure risk assessments are completed and maintained
Carry out regular Toolbox talks for Health and Safety, Quality and process improvement
Ensure company vehicles are inspected regularly and are clean, maintained and road worthy
Maintain and update the operatives’ skill matrix, and provide information to up-skill workforce
Ensure HR policies and procedures are implemented and monitored, working closely with and seeking guidance from the HR team as appropriate regarding on-going policies and initiatives
Carry out annual appraisals to operational staff
Carry out HR investigations and disciplinaries where necessary in line with Group policies and procedures
Carry out back to work interviews following periods of absence from operatives
Be first contact for operatives when arranging annual leave and liaise with planners
To liaise with clients and their representatives to ensure their requirements are understood and all contract requirements met
To operate in a confidential and professional manner
To comply in all regards with the company’s objectives in relation to quality assurance, procedures and systems
To assist in the identification, development and implementation of innovative solutions for the business
Assist with the development of Construction Phase Health and Safety Plans, and to ensure that it is approved by the Principal Designer acting on behalf of our client
To ensure that all accidents/incidents are reported in line with our policies and where required to the HSE, and carry out accident/incident investigations in order to prevent re-occurrence of similar accidents
Ensure all operatives are abiding by the employee handbook and vehicle policy
Regularly travel to and participate in site, project team, customer forum and evening meetings, as required
Support with the organisation and management of the Out of Hours call rota and participate if required
Essential Qualifications and Knowledge:
A minimum of four GCSE’s grade A-C (or equivalent); must include Maths and English
18th Edition NICEIC
City & GuildsTest & Inspect
Full UK driving licence
An appreciation for safety in the workplace
An appreciation for equality and diversity in the workplace
Timeline - expected starts in June / July
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
08/06/2020
Permanent
The Brief
Build Recruitment are partnering with Pyramid Plus as their exclusive recruitment partner to enable them to deliver their electrical testing program and works arising from Fire Risk Assessments (“FRA works”) from 1st June 2020.
The Company
Pyramid Plus are Joint Venture Partnerships between A2Dominion and MPS Housng (Pyramid Plus South) and Breyer Group (Pyramid Plus London) providing repairs and maintenance, compliance and planned replacements.
Pyramid Plus successfully complete over 60,000 repairs, 1,750 voids and 600 Kitchens & Bathrooms annually to 37,000 homes. The homes are located across a large geographic area including London, Oxford, Portsmouth, Southampton and parts of Kent. Pyramid Plus are now growing this portfolio of works on securing the electrical testing and FRA compliance programs. With some further project opportunities to tender for in the coming months there are exciting times ahead as they continue to grow!
The Job
To effectively and efficiently lead, manage and control the operative workforce across the Electrical testing contract
Managing a team of Operatives to ensure correct workflows are followed demonstrating efficiency and value for money delivery
Work closely with the Contract (Compliance) Manager as well as the client’s management team together with tenant representatives to take overall responsibility in ensuring the delivery of both operational and service improvement objectives
Manage and arrange orders for deliveries
Positively influence the results and performance of the business
Ensure service compliancy targets are met, alongside the Contracts (Compliance) Manager
Main Objectives
Challenge and action productivity, performance and instigate improvement
To work with both client and customers to support the team to ensure that clean information is available and entered accurately onto the database
Fully utilise IT & communication systems as well as MS Office to undertake tasks to the highest standards
Liaise with planners ensure that jobs are allocated effectively and efficiently
To communicate with the supply chain, trade suppliers, directly employed operatives and subcontractors, instructing works where necessary, providing challenge where appropriate
To present a professional manner to represent the business to the client and customers
To provide detailed reports on contractual work streams, data analysis and implementation of improvement plans
Ensure process compliance by the DLO
Manage the associated workforce within the contract to ensure quality and productivity are always at the highest possible levels and that the workforce are motivated, developed and carry out their roles as defined in their job descriptions
Manage, respond to, and analyse complaints, develop and implement improvements that will reduce volume and pattern of complaints and improve quality of service. Undertake investigations, collect and present evidence as required
Induct all operatives into the team ensuring adherence to Group policies and procedures
Ensure QHSE policies and procedures are implemented and monitored, working closely with and seeking guidance from the QHSE team as appropriate regarding ongoing policies and initiatives
To ensure risk assessments are completed and maintained
Carry out regular Toolbox talks for Health and Safety, Quality and process improvement
Ensure company vehicles are inspected regularly and are clean, maintained and road worthy
Maintain and update the operatives’ skill matrix, and provide information to up-skill workforce
Ensure HR policies and procedures are implemented and monitored, working closely with and seeking guidance from the HR team as appropriate regarding on-going policies and initiatives
Carry out annual appraisals to operational staff
Carry out HR investigations and disciplinaries where necessary in line with Group policies and procedures
Carry out back to work interviews following periods of absence from operatives
Be first contact for operatives when arranging annual leave and liaise with planners
To liaise with clients and their representatives to ensure their requirements are understood and all contract requirements met
To operate in a confidential and professional manner
To comply in all regards with the company’s objectives in relation to quality assurance, procedures and systems
To assist in the identification, development and implementation of innovative solutions for the business
Assist with the development of Construction Phase Health and Safety Plans, and to ensure that it is approved by the Principal Designer acting on behalf of our client
To ensure that all accidents/incidents are reported in line with our policies and where required to the HSE, and carry out accident/incident investigations in order to prevent re-occurrence of similar accidents
Ensure all operatives are abiding by the employee handbook and vehicle policy
Regularly travel to and participate in site, project team, customer forum and evening meetings, as required
Support with the organisation and management of the Out of Hours call rota and participate if required
Essential Qualifications and Knowledge:
A minimum of four GCSE’s grade A-C (or equivalent); must include Maths and English
18th Edition NICEIC
City & GuildsTest & Inspect
Full UK driving licence
An appreciation for safety in the workplace
An appreciation for equality and diversity in the workplace
Timeline - expected starts in June / July
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
Job title: Planner/ Scheduler
Location: Stevenage
Salary: £22,000 - £26,000
Day-To-Day Work Planner - Social Housing/Property Services (Permanent)
We are looking for a day-to-day reactive work planner to join our clients family-feel team on a permanent contract!
This role is working within the reactive repairs/day-to-day contract and you will be carrying out the following duties to support the contracts operations:
Duties include:
Arranging the diaries of multi-trade operatives/electricians to carry out works in assigned locations via outlook, our clients in-house scheduling system and to their PDAs.
Responding to repairs requests within a set time frame and speaking with residents, landlords and clients to assist on diagnosing the repairs and the operative they require to be assigned to the role • Arranging approved subcontractors to attend works as and when required. • Call handling with residents, landlords, subcontractors, end clients and 3rd parties daily. • Email correspondence via outlook, data entry via CRM system. • Use of Microsoft Excel for data entry and logging costings/price work. • Invoicing support and pricing up works. SOR coding experience is advantageous. • Raising new jobs, prioritising work load against set time frames and the SLAs in place. • Closing down jobs that have been completed or arranging follow-on works that may be required. • Report running daily to update client as to the status of jobs each day and works to be carried over. • Assisting the Trades Supervisors/Contracts Managers in ordering materials and organising delivery to sites. • All administrative support in relation to booking in works and ensuring the smooth running of the contract.
This role is working within social housing and property services and you will ideally have worked within a similar sector with an understanding of trades such as plastering, carpentry, plumbing etc. Experience in scheduling of at least 3-4 years is advantageous.
This role is working within a fast paced environment and you will require to work to deadlines whilst ensuring the delivery of excellent customer service and high standards at all times.
The role will require someone to be well organised, great at time keeping, confident in call handling and ideally you will be GCSE qualified in maths/English.
This role is working Monday- Friday 8am-5pm daily and is on a permanent contract offering £22,000 - £25,000 PA with excellent company benefits and a change to progress within an award winning company!
Please apply with your CV through the "Apply" button if you feel this role is for you
26/04/2020
Job title: Planner/ Scheduler
Location: Stevenage
Salary: £22,000 - £26,000
Day-To-Day Work Planner - Social Housing/Property Services (Permanent)
We are looking for a day-to-day reactive work planner to join our clients family-feel team on a permanent contract!
This role is working within the reactive repairs/day-to-day contract and you will be carrying out the following duties to support the contracts operations:
Duties include:
Arranging the diaries of multi-trade operatives/electricians to carry out works in assigned locations via outlook, our clients in-house scheduling system and to their PDAs.
Responding to repairs requests within a set time frame and speaking with residents, landlords and clients to assist on diagnosing the repairs and the operative they require to be assigned to the role • Arranging approved subcontractors to attend works as and when required. • Call handling with residents, landlords, subcontractors, end clients and 3rd parties daily. • Email correspondence via outlook, data entry via CRM system. • Use of Microsoft Excel for data entry and logging costings/price work. • Invoicing support and pricing up works. SOR coding experience is advantageous. • Raising new jobs, prioritising work load against set time frames and the SLAs in place. • Closing down jobs that have been completed or arranging follow-on works that may be required. • Report running daily to update client as to the status of jobs each day and works to be carried over. • Assisting the Trades Supervisors/Contracts Managers in ordering materials and organising delivery to sites. • All administrative support in relation to booking in works and ensuring the smooth running of the contract.
This role is working within social housing and property services and you will ideally have worked within a similar sector with an understanding of trades such as plastering, carpentry, plumbing etc. Experience in scheduling of at least 3-4 years is advantageous.
This role is working within a fast paced environment and you will require to work to deadlines whilst ensuring the delivery of excellent customer service and high standards at all times.
The role will require someone to be well organised, great at time keeping, confident in call handling and ideally you will be GCSE qualified in maths/English.
This role is working Monday- Friday 8am-5pm daily and is on a permanent contract offering £22,000 - £25,000 PA with excellent company benefits and a change to progress within an award winning company!
Please apply with your CV through the "Apply" button if you feel this role is for you
