5 jobs found

I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer . This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are resolved within required timescales. Monitor and report on customer satisfaction across service areas. Support customers with enquiries related to repairs, improvement works, and property alterations. Coordinate with internal teams and planners to arrange repair works and raise work orders. Visit customers in their homes where necessary to resolve issues or support service delivery. Assist with more complex enquiries such as damp issues, adaptations, or repair concerns. Promote online customer services and digital engagement. Maintain accurate customer records and complete resident data surveys. Provide administrative support to operational teams and assist with service improvement initiatives.

Real Estate Planner Ref: BCR/JP/32215 40,000 - 65,000 Dependent on Experience Birmingham/Manchester Bell Cornwall Recruitment is delighted to be recruiting for a Real Estate Planner to join a well-established client in Birmingham City Centre or Manchester City Centre. This role is perfect for a proactive and driven individual, eager to play a key role in managing real estate assets and capital projects within a busy Operations team. Benefits: Annual bonus scheme GPP Pension Scheme Private Medical Insurance Real Estate Planner Responsibilities: Oversee the selection, evaluation, acquisition, and management of office spaces Maintain a lease event diary to ensure effective planning and decision-making Work closely with senior leadership and external parties to support real estate strategy Manage supplier relationships, oversee budgets, and ensure the smooth delivery of capital projects Act as an escalation point for property-related issues The ideal candidate will have: RICS qualification and a degree in Real Estate or Business Management Must be willing to travel Proven experience in managing property portfolios, facilities planning, and capital projects Skilled in budget management and data analysis Ability to balance operational needs with long-term goals If you have strong experience in the property sector get in touch now! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Customer Services Advisor - Repairs & Maintenance £20,000 - £22,000 per annum Immediate start - perm role Based in Enfield Are you an experienced Customer Service advisor / call centre operative? Do you have impeccable Customer Service skills along with the drive and determination to further your career in an exciting new position? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive CSA/ Repairs Call Centre Operatives to join their team in North London, working on repairs and maintenance within social housing, commercial and residential properties. These are full time permanent positions. The roles are based in Enfield. For this role, you must have experience as a CSA / Call Centre Operative working on a Social Housing contract, either for a main contractor or RSL, along with excellent time management and communication skills. You will also ideally have experience of using Impact Response repairs and maintenance software. Planner / Scheduler and CSA Responsibilities: Managing calls Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies such as skip hire and kitchen deliveries etc. Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesPlanner / Scheduler Salary and Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time position - 40 hour working week, Monday to Friday 8am - 6pm. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Contracts are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Contracts acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner - Social Housing Repairs & Maintenance £22-£25k Depending on Experience Based in Folkestone Are you an experienced Planner and Customer Service Provider? Do you have impeccable Customer Service skills along with the drive and determination to further your career in an exciting new position? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced, and proactive Service Planner/Scheduler to join their team in Folkestone, working on repairs and maintenance within social housing. This is a full time, permanent position. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also ideally have experience of using Impact Response repairs and maintenance software. Planner / Scheduler and CSA Responsibilities: Managing calls on Hunt Group system Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies such as skip hire and kitchen deliveries etc. Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesPlanner / Scheduler Salary and Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time position - 40 hour working week, Monday to Friday for which you will receive a highly competitive salary of £22-£25k depending on experience. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

Repairs Planner - Social Housing Repairs & Maintenance Fixed Term Contract - 9 Months £25-£30k Depending on Experience Based in Walton-on-Thames Are you an experienced Planner and Customer Service Provider? Do you have impeccable Customer Service skills along with the drive and determination to further your career in an exciting new position? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced, and proactive Service Planner/Scheduler to join their team in Walton-on-Thames, working on repairs and maintenance within social housing. This role is a 9 month fixed term contract. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also ideally have experience of using Impact Response repairs and maintenance software. Planner / Scheduler and CSA Responsibilities: Managing calls on Hunt Group system Managing operatives diaries Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies such as skip hire and kitchen deliveries etc. Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesPlanner / Scheduler Salary and Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time position - 40 hour working week, Monday to Friday for which you will receive a highly competitive salary of £25-£30k depending on experience. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells Contracts are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Contracts acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies